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OR

b) Explain the steps in writing process with an example 6


UNIT-III
4. a) You have three foremen whom you instruct to use a new
method. One of them x, a master mechanic, follows
old manual. e seldom listens. ow do you get ! to
listen 6
OR
b) Elucidate the considerations in preparing oral presentations 6
UNIT-IV
". a) #ssume that you are $ice %resident in a &'( dealing with
computers. You are re)uired to conduct campus selection
in a business school. *raft the re)uired communications 6
OR
b) +hy is psychological preparation re)uired for ta,ing
different types of interviews- 6
UNIT-V
6. a) #s directed, you have made a surprise visit to one of the
branches of your company. You have noticed letter
callousness of the staff to duty. .he &anager himself is
guilty of ta,ing it too easy. %repare a report to the (hairman
of the company about your observation 6
OR
b) /magine that you are wor,ing for a new private sector ban,
as an executive. .he ban, is unable to meet the targets in
deposit mobili0ation. 1urther, certain accounts are non2
operative. +rite a proposal to the ban, covering the
following details3 causes for decline in deposits4 ways
and means to enhance deposits4 changes in 5 component4
and cultural aspects 6
6"7,"8,""9/.9:7;<
[MPRBA-102/MPRBA(RM)-102/MPCBA-102]
MBA, MBA (RM) & MBA (CMU) DEGREE EXAMINATION
I TRIMESTER
BUSINESS COMMUNICATION
=Effective from the admitted batch :;7;>77)
Tim! " #$%&' M()*M(&+'! ,0
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I-'.&%/.i$-'! #ll parts of the unit must be answered in one place only.
1igures in the right hand margin indicate mar,s allotted.
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SECTION-A
7. #nswer any 0IVE of the following3
Each answer should not exceed one page. =" x : ?7;)
a) +hat are sales letters-
b) @tate the considerations in drafting a good memo
c) Explain the cost effectiveness in giving E2mails
d) +hat are the contents of a report-
e) &ention the s,ills re)uired for interviewer
f) Explain the significance of oral presentation
g) ow do you frame closing paragraph in Aob application-
h) @tate the barriers of effective listening
SECTION-B
#nswer the following3
UNIT-I
:. a) *raft a letter to a supplier about your dissatisfaction on the
)uality of computers supplied to the business school 6
OR
b) #s a &anaging *irector, how do you frame a memo as,ing
for explanation from an employee in the accounts branch
for remitting an extra amount of 5s.7,;;,;;; to a ban, 6
UNIT-II
8. a) @tate the impact of /...on business communications 6

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