About Cloud computing and application:

Opting for a cloud CRM solution has helped Tata powers streamline its business processes. Tata
powers customers can now log online with the required credentials and outsource their
requirements through the Salesforce.com app. Moreover, with Salesforce.com, Tata power
doesnt need to worr about the apps availabilit, because even if the app goes down suddenl
and une!pectedl, Salesforce.coms bac"up instance would be up and running.
#lso, implementing the Sun$ard %ai&et solution helped Tata power re'deplo resources who
were earlier involved in the manual calculation of ris" and other related calculations to other
areas b outsourcing through Sun$ard.
( adopting the cloud to streamline business processes, Tata power brought in an )T sstem that
would pla to the unique features of the power trading business and aid in "eeping pace with the
organi*ations growth.
+or the most optimum )T solutions in place. +rom ,--., the decision was ta"en to outsource and
host the Sun$ard %ai&et on the private cloud, to moving to the public cloud to avail
Salesforce.com/s CRM solution in ,-00 to increase the operational efficienc and overall costs
involved in setting up such implementations were "ept to a minimum.
The power trading business is highl dependent on )T. 1sers cannot survive without )T which is
0-- percent required for dail operations. )f tomorrow 2R3 4sstems5 such as S#3 doesnt wor",
the wont be able to carr out the billing and collection processes.
Since the public cloud model involves no cape! and Tata 3ower is providing for the private
cloud, all the necessar paments are now made from the profits that Tata power ma"es, and
thus, the business model for the power trading compan has been made sustainable.
About Smart grid solution:
)(M has been selected b Tata 3ower to conceptuali*e, design and deliver an advanced smart
grid solution that will collect and anal*e real'time information from smart meters and data from
the communication and management infrastructure. This will enable Tata 3ower 6elhi
6istribution to better manage energ output and further reduce outages.
1nder the partnership, )(M will develop an advanced metering infrastructure and demand
response pilot program that will automate and regulate suppl of electricit to consumers in snc
with the fluctuating demand.
This pro7ect will help add a laer of digital intelligence to the grid and ensure reliabilit when the
demand rises e!ponentiall and the suppl falls due to heav consumption. )n addition, this will
provide customer service improvements including new digital meters, enhanced self'service
options and access to a customer portal to manage energ use.
Tata power is committed to accelerate the smart grid deploment which will give customers
more visibilit and control in managing their energ usage and transform the electric networ"
into a robust, secure and intelligent sstem. This is an important milestone for the energ
distribution in )ndia as we intensif our efforts to empower consumers and provide them choices
of usage of their electrical appliances and manage their load efficientl.
)(M will support Tata 3ower 6elhi 6istribution to create sstem architecture, ensure adherence
to international smart grid standards, optimi*e business process and incorporate dnamic
business analtics function to offer actionable insights. )n addition, Tata 3ower 6elhi
6istribution will leverage )(Ms e!pertise to integrate new advanced metering, meter data
management, and demand response sstems with e!isting applications including customer and
geographic information sstems.
)(M is involved in more than 08- Smart $rid engagements in mature and emerging mar"ets.