FRM03_Assignment brief_29.11.

2012 Page 1

ASSIGNMENT 1BRIEF
Qualification BTEC Level 5 HND Diploma in Business
Unit number and
title
Unit 15: Managing Business Activities to Achieve Results
Assignment issued Assignment due
Assessor name

Assignment title
Assignment 1: Business Processes Implementation
This assignment is design to check the knowledge of the learner
regarding the working of organization, which is dependent on the
internal systems and processes. This assignment will assess whether the
learner understands the concepts and principles, which made up the
effective and effficient working of an organization.
Scenario:
You have been recently approved by the Board of Education as an
admission manager at (your chosen University) or an education centers
of your choice (it could be an English center etc..). The higher
management wants the admission process to be completed in an
appropriate period, including the submission of students' paperworks,
admission fees arranged in such a way that would create a smooth
admission process. List of students given admission in various
departments should be sent to their respective departments (ie. Finance,
Accounting, Management, Marketing etc..). There should be a foolproof
system implemented so that admission is given to only those who
deserve. Since it is your first time as a manager working with students
and you want to prove yourself, you decide to do it by giving a road map
and introducing a new process for admissions for next session.
For assignment 1, you prepare and write down your own answer for the
required questions about business processes, area of responsibility


FRM03_Assignment brief_29.11.2012 Page 2

Aim of the
assignment
This assignment satisfies the following learning outcomes:
LO 1 Understand the importance of business processes in delivering
outcomes based upon business goals and objectives
1.1 evaluate the interrelationship between the different processes and
functions of the organisation.
1.2 justify the methodology to be used to map processes to the
organisation's goals and objectives
1.3 evaluate the output of the process and the quality gateways

LO 2 Be able to develop plans for own area of responsibility to
implement operational plans
2.1 design plans, which promote goals and objectives for own area of
responsibility.
2.2 write objectives, which are specific, measurable, achievable,
realistic and time-based to align people and other resources in an
effective and efficient way
2.3 implement appropriate systems to achieve objectives in the most
efficient way, on time, to budget, and meeting organisational
standards of quality
2.4 carry out work activities meeting the operational plan through
effective monitoring and control.

Specific
requirements
(see Appendix for
assessment criteria
and grade
descriptors)
Task 1. Explain and apply the importance of business processes in
delivering outcomes based upon business goals and objectives
1. Task 1.1 Evaluate the interrelationship between the diferent
processes and functions of the organisation

Conduct a throughout research at your chosen college or
center and identify the type of structure it has.
o Formal or Informal
o Tall or Flat structure
o Functional, Geographic, and Products/Services
Structure


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Draw an organizational chart of that college or center
showing all positions in the departments.
After going through the structure, please identify different
functions, and processes carried out by these functions.
o Based on the structure, identify the functions
performing at this organization. These functions could
be administration, financial, accounting.
Match and describe the relationships between different
functions and processes.
o Determines whether or not there could be a link
between different functions and processes within your
chosen college.
Task 1.1 produces evidence for assessment criterion 1.1.

2. Task 1.2 justify the methodology to be used to map processes to
the organisation's goals and objectives

List some of the aims, objectives, and mission of your chosen
college or center and briefly explain the effect of each on its
structure and culture.
o Identify the mission statement of the college
o List some of the aims and objective ie. best institution
of higher education in the country
o Identify some of the goals and objectives of the
college.
After going through aims/objectives & functions analysis draw
a process map for any of the function.
o Following the 4 steps: determine the boundaries, list
the steps, sequence the steps, draw appropriate
symbols.
Task 1.2 produces evidence for assessment criterion 1.2

3. Task 1.3 Evaluate the output of the process and the quality
gateways
Evaluate and Identify if there is a quality gateway
implemented on the output of the process you had chosen in
previous task.


FRM03_Assignment brief_29.11.2012 Page 4

o Determine what the college has in place with regard
to its admission processes.
Task 1.3 produces evidence for assessment criterion 1.3

Task 2. Be able to develop plans for own area of responsibility to
implement operational plans
1. Task 2.1 design plans, which promote goals and objectives for
own area of responsibility.
List your objectives and aims according to the task given by
higher management
o Remember this is YOUR objectives and aims. They are
different from the above listed objectives and aims of
your college.
o Identify what are your objectives to complete your
effectively and efficiently.
Develop a plan according to the task given by higher
authorities
o The plan you develop must be specific and concrete.
o What would you do to ensure the admission process
at your chosen college go smoothly?
Task 2.1 produces evidence for assessment criterion 2.1


2. Task 2.2 use objectives, which are specific, measurable,
achievable, realistic and time-based to align people and other
resources in an effective and efficient way
List all the rules and regulations to be followed.
o Identifies all the rules that students need to follow.
Explain your plan
o Explain in detail steps by steps to follow for the
admission of a student from the beginning to the end.
Task 2.2 produces evidence for assessment criterion 2.2

3. Task 2.3 implement appropriate systems to achieve objectives
in the most efficient way, on time, to budget, and meeting


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organisational standards of quality
List your aims and convert them into SMART aims
Task 2.3 produces evidence for assessment criterion 2.3

4. Task 2.4 carry out work activities meeting the operational plan
through effective monitoring and control
Devise monitoring and control plan
Task 2.4 produces evidence for assessment criterion 2.4

Student guidelines
GL 1 IMPORTANT: Proper format of report should be followed including
table of contents, executive summary, page numbering etc.
GL2 You could use models, theories, diagrams and tables where
appropriate to enhance your argument. Remember to reference the
sources.
GL1 You must write this assignment in report style following a
professional report. You could refer to the template attached. It could
be:
A brief introduction of the college including some relevant
information with regard to its operations
Your arguments to particular tasks, your findings, analyses,
evaluation and note.
Conclusion and recommendations.
GL3You should use in-text references and a list of all cited sources at the
end of the essay (Harvard Referencing Style)
GL4 Your report should be approximately 2000 words in length
(excluding the appendices and references). You MUST use font Ariel Size
12 with 1.5 Spacing.
Submission
requirements
You are expected to submit hard copy of this assignment to your
instructor. Evidence of primary research (if any) must be included in the
Appendix.
No late submission is allowed.


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APPENDIX: ASSESSMENT CRITERIA AND GRADE DESCRIPTORS
Learning outcomes Assessment criteria for
PASS
To achieve a pass grade
the evidence must show
that the learner is able
to
Grade descriptors
for MERIT
To achieve a merit
grade the evidence
must show that, in
addition to the pass
criteria, the learner
is able to to achieve
at least one/two
following skills:
Grade descriptors for
DISTINCTION
To achieve a
distinction grade, the
evidence must show
that, in addition to
the pass and merit
criteria, the learner is
able to
LO 1 Understand
the importance of
business processes
in delivering
outcomes based
upon business goals
and objectives

1.1 Describe the
structure and culture of
an organization and
evaluate the inter-
relationships between
the different processes
and functions of an
organization.
- In particular, you
must point out the
structure, culture of
the chosen college
- Demonstrate the
organizational chart
- Functions of
departments
- Argue on the
relationship between
functions and
processes.
1.2 justify the
methodology to be used
to map processes to the
organisation's goals and
objectives
M1. Identify and
apply appropriate
implications to find
appropriate
solutions:
- Effective judgments
on the inter-
relationships
between processes
and functions
- Evaluate whether
those aims and
objectives are
appropriate with the
nature of the
environment of
higher education.
Complex problems
with designing an
opeation plan have
been explored.
- Identify the culture
exists at your chosen
college
D1. Use critical
reflection to evaluate
own work and justify
valid conclusion
- Clearly documented
personal lessons
learned in applied
business processes
and quality gateway
standards.
- Reflection on the
current business
setup (structure,
functions, processes
and culture) of the
organization to the
current Vietnamese
organization
- Realistics plan,
arguments have been
proposed using
defined criteria



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- Show the mission
statement, aims and
objectives of the
college.
- Able to develop a
process map.
1.3 evaluate the output
of the process and the
quality gateways
- Provide the gateway
quality used by the
college to ensure its
efficient and
effective.

- In general, the
work has applied an
effective approach
to study and
research

M2. Select and apply
appropriate models,
theories.
- Relevant theories
and techniques
concerning business
processes have been
applied.
- A range of methods
and techniques has
been applied for
doing research such
as analysis,
comparison. In
addition to a range
of resources of
information has
been used.

M3. Present and
communicate
appropriate findings:
- The appropriate
structure and
approach has been
used.
- Coherent, logical
development of
processes concepts
for the intended
D2. Take
responsibility for
managing and
organizing activities.
In particular, your
work must show that
-
Autonomy/independ
ence has been
demonstrated. Your
assignment proves
your own work
through Turn-it-in
software
- Comprehensive
analysis has been
proposed with clear
and real life evidence
- Rich data has been
provided based on
reliable resources
and identified
information.
- Arguments backed
with strong evidence
and comparisons
made against
academic models
have been clearly and
logically structured.
- Your work must
demonstrate your
attempts to
overcome difficulties
in settling the issues,

D3.Demonstrate
LO 2 Be able to
develop plans for
own area of
responsibility to
implement
operational plans

2.1 design plans, which
promote goals and
objectives for own area
of responsibility.
- Identify the
objectives and goals
of your own.
- Design a plan for the
admission process
2.2 write objectives,
which are specific,
measurable, achievable,
realistic and time-based
to align people and
other resources in an
effective and efficient
way
- Identify & List all the
rules and regulations
should be followed.
- Determine the plan


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steps by steps from
beginning to the end.
2.3 implement
appropriate systems to
achieve objectives in the
most efficient way, on
time, to budget, and
meeting organisational
standards of quality
- Convert the aims
into SMART AIMS
2.4 carry out work
activities meeting the
operational plan
through effective
monitoring and control.
- Devise monitoring
and control plan

audiences
- A range of methods
of presentation
(charts, tables) has
been used and
technical language
has been accurately
used.
- The communication
is appropriate for
familiar and
unfamiliar audiences
and appropriate
media have been
used. Your work is
made clear and
understandable
enough for non-
business persons or
any ordinary people
- Correct referencing
& appropriate
language
convergent/ lateral/
Creative thinking:
- Explain what you
have got from the
quality context can
apply to similar
situation in Vietnam,
which is
demonstrated
through your critical
conclusion and
recommendation.
- Show that new
ideas have been
generated and
decisions taken. Your
conclusions on
quality elements
have been reached as
the result of the
ideas your raised at
the beginning and
have demonstrated
your consistent work.
- Show that
convergent,
innovation and
creative thought and
lateral thinking have
been applied and
your receptiveness to
new ideas is evident.

This brief has been verified as being fit for purpose


FRM03_Assignment brief_29.11.2012 Page 9

Internal
Verifier 1
Signature Date
Internal
Verifier 2
Signature Date