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Dark side (Triad) (leaders) This is to contrast the bright and the
dark; the outside, the obvious and the straightforward with the
inside, the obscure and the devious. Dark implies evil, dismal and
menacing. The triad suggests three separatable constituents of evil.
Low maturity: this means the super-ego, the sense of right and
wrong; conformity to immoral behaviour dictated by the leader
occurs. Vulnerable, immature, impressionable adults make good
followers of strong, but destructive leaders.
Ambition: people with ambitions for status and land make better
followers. The more they see there is psychological and material
profit to be had in following, the quicker and happier they are to
follow.
Unsocial values: these are things like greed and selfishness. Under-
socialized or morally developed people are happy to endorse the
violence of toxic leaders.
Toxic environment
The model of Padilla and colleagues (2007) suggests four facets of what
they call conducive environments:
1. Instability: political, economic and social instability are very fright-
ening. Toxic leaders exploit fluidity, advocating radical means to
restore peace, harmony and progress. They get granted excessive
authority and power that they are reluctant to relinquish.
2. Perceived threat: the more people feel personally threatened,
the more internal and external enemies they see around, then
the happier they are to follow toxic leaders who promise them
security.
3. Cultural values: cultures that are uncomfortable around ambiguity
and uncertainty; those that have elaborate rules and rituals which
offer easy solutions to complex problems are easier to control by
toxic leaders. Further, there is more disparity between rich and poor,
educated and uneducated, high and low status.
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4. Absence of checks and balances: where power is centralized and
those monitoring authority and responsibility are silenced. This is
like removing the internal audit fromthe organization. It means the
end of constraint and monitoring.
Conducive environments can lead to the emergence of toxic leaders
who, through propaganda and the elimination of rivals, make the
environment even more conducive to their approach. There are,
according to Padilla and colleagues (2007), three implications for
practice. The first is sensitive and insightful leader selection and devel-
opment. This includes looking at past history, moral and ethical
standards and dark side personality traits. The second is straighten-
ing and empowering followers. The third is promoting integrity and
honesty through policies and procedures.
Most people have experienced a dysfunctional workplace. They are
marked by bullying, organizational deviance, lack of trust, absentee-
ism, inefficiency and many other symptoms of distress.
The questions are what causes andmaintains the dysfunctional work-
place and how to manage the way out of them. They are, of course,
enormously complex issues. Inevitably, therefore, different researches
have focused on different features or facets of the problem. They can
perhaps be divided into different areas.
Some organizations become dysfunctional because certain processes
or behavioural patterns are absent. Rate and Sternberg (2007) claim a
major cause is management cowardice: when good people do nothing.
Whole groups (i.e. boards) can and do collude to deny, overlook or
work around crucial, acute and chronic issues. They are, in short,
spineless, gutless or frozen. Courage, they argue, is not the same as
boldness or intrepidness because those concepts do not pick up suf-
ficiently themes associated with honour and worthiness. The core
components are that people act intentionally and deliberately, despite
personal fear, and knowing that there are substantial risks to achieving
a noble good. The idea is that leaders or groups who provide no mod-
els of courageously moral leadership can and do cause dysfunctionality
in the sense of reduced effectiveness and efficiency.
Kellerman(2004) believes that inmoderntimes it is more likely now
than it was in the past that bad leaders leaders who are ineffective,
unethical or both will be held to account (p. 229).
She argues that more and more corporate leaders are being pushed
out in record numbers. She notes 100 of the 2500 worlds largest com-
panies were replaced in 2002, four times the number in 1995. She
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believes this speaks to the newdeliver or depart ethos. She also argues
that extreme greed is nowlikely to be considered a punishable offence
(p. 231) (my italics).
Kellerman (2004) continues: Convictions, dismissals, recall move-
ments and forced resignations such as these seem to signal a growing
intolerance of bad leadership, as well as a trend in which bad lead-
ers and followers are increasingly held to account. But lets not kid
ourselves. Change is slow (p. 231).
Her argument is that bad leadership continues as long as bad follow-
ership exists. Followers must take responsibility for rewarding good
leaders and punishing bad ones.
Followers sustain and support evil, incompetent, pathological lead-
ers. Kellerman (2004) says they can avoid bad leaders by personal
empowerment and being loyal to the whole rather than to individ-
uals. They need to be attentive, courageous and skeptical. They need
to take collective action with allies and always ensure the punishment
fits the crime. It is, she argues, their role to be a watchdog and to ensure
that leaders are held to account.
In this book the focus is on the nature of the leaders themselves.
However, it is recognized that the other two components of the toxic
triangle have to be in place for total derailment to occur.
Appointment errors
The relatively high incidence of leaders failing is based on three linked
factors: poor selection, paradoxical derailers and the idea of too much
of a good thing.
Leaders fail for many reasons of course. They may be ambushed
and assassinated by their followers. The organizations they may lead
may, for socio-economic and political reasons, be doomed to failure.
They may be caught up in an ideological battle they cannot win. A
leaders team may themselves be incompetent, callous or malevolent.
They may have problems with authority. They may have a long his-
tory of making things difficult for people. Leaders may fail because of
corporate governance problems. Checks and balances are not in place.
Equally, the leader might inherit a difficult-to-change and patently sick
corporate culture.
People promoted within may be severely constrained by issues asso-
ciated with corporate governance. Leaders promoted from within may
have either or both very limited experience of the world or, worse, few
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if any good role models. Leaders have to deal with significant amounts
of stress. This can also easily break them.
Judge and LePine (2009) note that there can be a dark and a bright
side to both dark and bright traits. In other words, supposedly desir-
able, bright, healthy traits like agreeableness can have costs (i.e.
conflict aversion, lacking in ambition) whilst dark side traits like
hostility can have benefits like higher levels of task performance.
Others too have made distinctions between good and bad extraver-
sion or functional and dysfunctional impulsivity. The implication for
selection is important: namely, to consider the idea that there may be
downsides to apparently positive traits, particularly when they are at
extreme levels and vice versa.
However, it is contendedhere there are three consistent factors which
influence derailment.
Selecting in and screening out
Now more than ever, we are getting used to the idea of screening
out people who volunteer or are required to work with children,
with highly sensitive information or under conditions where safety is
paramount. Police officers in Great Britain who have firearms, those in
government security services, even Boy Scouts and Girl Guides leaders
are thoroughly checked out.
Traditionally, the areas of concern (red flags) include alcohol and
drug abuse, a criminal record, conflicts with authority, misconduct,
chronic financial problems, abnormal sexual interests and habits, poor
and inconsistent performance. A particular interest for psychologists
has been how people handle anger and frustration. However, it is
rare for chief executives, military or political leaders to experience any
selecting-out process.
The simple box in Figure 1.3 illustrates the issue. The aimof selection
is to accept and select good candidates (A) whilst rejecting the bad, less
able or less suitable (D). But selectors make mistakes. Nearly everyone
GOOD BAD
SELECT A B
REJECT C D
Figure 1.3 A simple selection model
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has made a bad selection decision and lived to regret their error (B).
Fewknowabout the other common mistake, which is when they reject
a candidate who later turns out to be the ideal candidate (C).
The traditional selection procedure, whether it used structured or
unstructured interview, assessment centres, references or tests, nearly
always starts, and certainly should start out, with a necessary and
sufficient set of abilities, competences or skills deemed appropriate
for the job. In short, you specify what you are looking for, and
then seek evidence for those factors. So a competence may be team-
work or creativity and the process aimed to determine as accurately
as possible how much of this trait the person has. If they have
enough this is deemed to be a part factor in favour of their successful
application.
But what of select out? Most people are not selected because they dont
have enough of some skills or competency. It is comparatively rare for
selectors to have a set of select-out factors that they actively look for.
These may be things like impulsivity or obsessionality, arrogance or
volatility. Some people may argue that not having enough of a quality
like integrity or honesty implies the presence of a select-out factor.
However, if you are not a brilliant scholar this does not mean that you
are dim. If you are not strongly creative, it does not mean that you are
totally lacking in creativity.
It is centrally important to look for evidence of things you do
not want. Few organizations think like this and fewer actually have
select-out processes. The consequences are often that leaders with
potential derailers sail through. Indeed, as will be noted paradoxi-
cally, some of their derailers may actually assist them in the selection
process.
Too much of a good thing
Most psychiatrists accept that although the DSM (Diagnostic and
Statistical Manual) system (APA, 1994) is categorical and caseness
oriented (i.e. you are or are not a case), really it is preferable to think of
dimensions. So disorders are simply exaggerated styles. Oldham and
Morris (2000) called this too much of a bad thing. They note the
distinction between Axis II (personality disorders) and Axis I disorders
(like depression), the latter of which are often very biological in nature
and treated by medication. Personality disorders are chronic condi-
tions that can make people vulnerable to other clinical conditions
ranging from anxiety to drug addiction.
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Many people believe there is a linear relationship between a virtue
and success. The more the merrier. However, it is clearly apparent
that leaders can be too vigilant, too tough, too hardworking. Selection
errors occur because of linear, rather than cut-off thinking. Too much
of a good thing becomes a bad thing.
All leaders have to climb some greasy pole in their careers. They
need to be chosen and selected. They need to learn the skills of the job.
They need to learn corporate culture and corporate politics. They need
to read and befriend people. They need courage to take risks. They
need to know how to communicate and motivate.
The paradox of many failed leaders is precisely that those factors
which help them come to prominence are those that ultimately derail
them. The confident good-looking manager may easily turn into the
arrogant, narcissistic leader. The bold, mover-and-shaker may easily
become the psychopathic chairman. The vigilant managers may later
become the corporate paranoid. Beware the articulate, good-looking,
confident and fearless (and ambitious) young manager. You may soon
have on your hands a narcissistic psychopath.
People succeed in reaching the top through ability, effort and will.
Their need to succeed is essentially healthy. It is a driver. But it may not
be linked to ability, or indeed be easily satisfied. Need for achievement
may lead to pathological ambition. No one succeeds without hard
work. But what sort of hard work? And directed at whomfor what end?
Retrospective studies of derailment reveal what McCall (1998) names
organizational complicity. The technically innovative, deal-closing,
client-attracting senior executive seems worth their weight in gold.
They grow the company, stimulate innovation, cut costs. Frequently,
whiz-kids with a history of success, their personal history may (and
usually) also reveals a slightly less successful side and that is the soft
stuff.
Many derailed leaders are (at least retrospectively) known for their
little foibles and peculiarities. It is often about social skills and emo-
tional regulation. They may have temper tantrums or resort to sarcasm
or bullying when frustrated. They overreact. They find the blame for
everything lies with others.
LISTS AND SPECULATIONS
It is not difficult to come up with a short-list of characteristics which
cause derailment. Most people have worked for an over-promoted,
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haloed high-flyer who simply failed to deliver. Typical factors
include:
Being too ambitious, trying to do too much too quickly but more
importantly for ones own ends rather than for the benefit of the
stakeholders of the whole organization
Conflict with all those around them based either on low level para-
noia or failure to trust others sufficiently. Equally, the conflict
could arise through the dogged pursuit of ideas that no one else
believes in.
Rebellious, creative individualists who, for its own sake, enjoy rule
breaking and shocking others
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Is indecisive.
Stays on the force on tough issues: wont weigh in until the boss
weighs in.
5. Over-leading and undermanaging: