5 Written Questions 5 Written Questions 5 Written Questions 5 Written Questions

1. Involves comparing actual or planned project practices to those of comparable projects

best practices, generate ideas for improvement, and provide a basis for measuring performance.
These other projects can be within the performing organization or outside of it and can be within
the same or in another application area
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'(W$#% '(W$#% '(W$#% '(W$#% )enchmar*ing
+. the values of repeated measurements are clustered and have little scatter
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'(W$#% '(W$#% '(W$#% '(W$#% ,recision
-. which include two, three, or four groups of information and show relationships between factors,
causes, and objectives. .ata in a matri/ is organized in rows and columns with intersecting cells
that can be filled with information that describes the demonstrated relationship between the items
located in the row and column
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'(W$#% '(W$#% '(W$#% '(W$#% 0atri/ .iagrams
1. !osts of poor 2ualit3
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'(W$#% '(W$#% '(W$#% '(W$#% 4ailure !osts
5. 5 "rganizational 2ualit3 policies, procedures and guidelines
5 6istorical databases
5 7essons learned from previous projects
5 Qualit3 polic3, as endorsed b3 senior management, which sets the intended direction of a
performing organization with regard to 2ualit3.
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'(W$#% '(W$#% '(W$#% '(W$#% ,lan Qualit3% "rganizational ,rocess 'ssets
PMP 8: Project Quality Manageme...
NAME: ________________________
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a
d
b
c
e
1. Qualit3 vs 8rade Qualit3 vs 8rade Qualit3 vs 8rade Qualit3 vs 8rade
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'(W$#% '(W$#% '(W$#% '(W$#% 5 While a 2ualit3 level that
fails to meet 2ualit3 re2uirements is
alwa3s a problem, low grade ma3 not
be.
5 The project manager and the project
management team are responsible for
managing the tradeoffs involved to
deliver the re2uired levels of both
2ualit3 and grade
+. Inspection Inspection Inspection Inspection
I!"##$!T% I!"##$!T% I!"##$!T% I!"##$!T% o answer given
'(W$#% '(W$#% '(W$#% '(W$#% Is the e/amination of a
wor* product to determine whether
it conforms to documented standards.
-. (tandard (tandard (tandard (tandard deviation deviation deviation deviation
I!"##$!T% I!"##$!T% I!"##$!T% I!"##$!T% o answer given
'(W$#% '(W$#% '(W$#% '(W$#% Is a distance of
measurement from the mean or,
the s2uare root of the average of the
s2uares of deviations 9about: the mean
of a set of data. (tandard deviation is a
statistical measure of spread or
variabilit3
1. 4ailure !osts 4ailure !osts 4ailure !osts 4ailure !osts include include include include
I!"##$!T% I!"##$!T% I!"##$!T% I!"##$!T% o answer given
'(W$#% '(W$#% '(W$#% '(W$#% 5 costs to rewor*
products, components, or
processes that are non;compliant<
5 costs of warrant3 wor* and waste< and
5 costs due to loss of reputation
5. !ontrol !ontrol !ontrol !ontrol 7imits 7imits 7imits 7imits
I!"##$!T% I!"##$!T% I!"##$!T% I!"##$!T% o answer given
'(W$#% '(W$#% '(W$#% '(W$#% thresholds, which can
indicate whether the process is out
of control
5 0atching Questions 5 0atching Questions 5 0atching Questions 5 0atching Questions
a
5 While a 2ualit3 level that fails to meet
2ualit3 re2uirements is alwa3s a problem,
low grade ma3 not be.
5 The project manager and the project
management team are responsible for
managing the tradeoffs involved to deliver
the re2uired levels of both 2ualit3 and
grade
b
Is a distance of measurement from the
mean or, the s2uare root of the average of
the s2uares of deviations 9about: the mean
of a set of data. (tandard deviation is a
statistical measure of spread or variabilit3
c
5 costs to rewor* products, components,
or processes that are non;compliant<
5 costs of warrant3 wor* and waste< and
5 costs due to loss of reputation
d
Is the e/amination of a wor* product to
determine whether it conforms to
documented standards.
e
thresholds, which can indicate whether the
process is out of control
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5 5 5 5 0ultiple !hoice Questions 0ultiple !hoice Questions 0ultiple !hoice Questions 0ultiple !hoice Questions
1. 5 It implements the 2ualit3 management s3stem through polic3 and procedures with continuous
process improvement activities conducted throughout, as appropriate.
5 'ddresses the management of the project and the product of the project.
5 It applies to all projects, regardless of the nature of their product.
9o 'nswer:
a. !haracteristics of 4lowcharting
b. !haracteristics of a #un !hart
c. !haracteristics of the Qualit3 0anagement ,lan
d. !"##$!T% !"##$!T% !"##$!T% !"##$!T% !haracteristics of ,roject Qualit3 0anagement
+. 5 Is a line graph that shows data points plotted in the order in which the3 occur.
5 (how trends in a process over time, variation over time, or declines or improvements in a
process over time.
5 Trend anal3sis is performed using run charts and involves mathematical techni2ues to forecast
future outcomes based on historical results
9o 'nswer:
a. !haracteristics of Inspection
b. !"##$!T% !"##$!T% !"##$!T% !"##$!T% !haracteristics of a #un !hart
c. !haracteristics of 6istograms
d. !ontrol !harts
-. accurate data
9o 'nswer:
a. !"##$!T% !"##$!T% !"##$!T% !"##$!T% (urve3 of the entire population 3ields
b. 'pproved !hange #e2uests #eviews
c. ,revention !osts
d. ,rioritization 0atrices
1. =sed to produce project activit3 metrics to evaluate actual progress as compared to planned
progress. These metrics include%
5 ,lanned s. 'ctual technical performance
5 ,lanned s. 'ctual schedule performance
5 ,lanned s. 'ctual cost performance
9o 'nswer:
a. !ontrol !harts =se in ,erform Qualit3 !ontrol
b. ,roject 0anagement ,lan =se in ,erform Qualit3 !ontrol
c. !"##$!T% !"##$!T% !"##$!T% !"##$!T% Wor* ,erformance 0easurements =se in ,erform Qualit3 !ontrol
d. 4lowcharting =se in ,erform Qualit3 !ontrol
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5. 5 #an* ordering is used to focus corrective action.
5 The project team should address the causes creating the greatest number of defects first.
5 ,areto diagrams are conceptuall3 related to ,areto>s 7aw
5 ,areto diagrams can also be used to summarize various t3pes of data for ?@A+@ anal3ses.
9o 'nswer:
a. !"##$!T% !"##$!T% !"##$!T% !"##$!T% !haracteristics of ,areto !harts
b. ,rioritization 0atrices
c. !haracteristics of ,roject Qualit3 0anagement
d. ,rocess 0etrics
5 5 5 5 TrueA4alse Questions TrueA4alse Questions TrueA4alse Questions TrueA4alse Questions
1. Tolerance B that the measured value is ver3 close to the true value
This is false. &ou gave no answer.
It should be Tolerance Tolerance Tolerance Tolerance B defines the allowable variations on the metrics. 4or e/ample, a metric
related to the 2ualit3 objective of sta3ing within the approved budget b3 C 1@D could be to
measure the cost of ever3 deliverable and determine the percent variance from the approved
budget for that deliverable.
+. 'ttribute (ampling B the result either conforms or does not conform
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-. 'pproved !hange #e2uests B 'll approved change re2uests should be reviewed to verif3 that
the3 were implemented as approved
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It should be 'pproved !hange 'pproved !hange 'pproved !hange 'pproved !hange #e2uests #e2uests #e2uests #e2uests B Include modifications such as defect repairs, revised
wor* methods and revised schedule..
1. Technical ,erformance% Trend 'nal3sis B which are diagrams of the forces for and against
change
This is false. &ou gave no answer.
It should be Technical ,erformance% Trend 'nal3sis Technical ,erformance% Trend 'nal3sis Technical ,erformance% Trend 'nal3sis Technical ,erformance% Trend 'nal3sis B 6ow man3 errors or defects have been
identified, and how man3 remain uncorrected.
5. (ta*eholder #egister =se in ,lan Qualit3 B Identifies sta*eholders with a particular interest in , or
impact on, 2ualit3
This is true. &ou gave no answer.
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