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System x3200 M2 Types 4367 and 4368

Problem Determination and Service Guide

System x3200 M2 Types 4367 and 4368 Problem Determination and Service Guide

System x3200 M2 Types 4367 and 4368

Problem Determination and Service Guide

Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 233, and the Warranty and Support Information document on the IBM System x Documentation CD.

Eleventh Edition (March 2012) © Copyright IBM Corporation 2008.

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

Contents Safety . . Guidelines for trained service technicians . . . . . . .

Contents

Safety .

. Guidelines for trained service technicians

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vii

viii

Inspecting for unsafe conditions

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ix

Safety statements

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.x

Chapter 1. Introduction .

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Features and specifications .

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Related documentation

Notices and statements in this document .

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.1

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. Server controls, LEDs, and power

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Front view .

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Rear view

Server power features .

Connectors, LEDs, and jumpers .

System-board internal connectors

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System-board external connectors .

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System-board optional-devices connectors .

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System-board LEDs .

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System-board jumpers .

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13

Chapter 2. Configuration information and instructions

 

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15

Updating the firmware Configuring the server

. Using the Configuration/Setup Utility program

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. Using the ServerGuide Setup and Installation CD .

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Using the mini-baseboard management controller utility programs .

 

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Using the Boot Menu program .

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26

Enabling the Broadcom NetXtreme Gigabit Ethernet Boot Agent .

LSI Configuration Utility program

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26

Configuring the Broadcom NetXtreme Gigabit Ethernet controller

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. Setting up a Remote Supervisor Adapter II SlimLine .

 

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Requirements

. Cabling the Remote Supervisor Adapter II SlimLine

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Installing the Remote Supervisor Adapter II SlimLine firmware

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Completing the setup

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31

Chapter 3. Parts listing, System x3200 M2 Types 4367 and 4368 .

 

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Replaceable server components

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Product recovery CDs Power cords .

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Chapter 4. Removing and replacing server components

Installation guidelines

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44

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. System reliability guidelines .

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48

Working inside the server with the power on .

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49

Handling static-sensitive devices

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50

Returning a device or component .

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50

Connecting the cables

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51

Removing and replacing Tier 1 CRUs

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52

Removing the side cover .

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52

Installing the side cover .

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53

Removing the lower bezel .

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54

Installing the lower bezel

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55

Removing the upper bezel

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56

Installing the upper bezel .

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57

Removing an adapter

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58

Installing an adapter .

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59

Removing and installing internal drives .

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Removing a hot-swap power supply .

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72

Installing a hot-swap power supply

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74

Removing a memory module

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75

Installing a memory module

Removing and replacing Tier 2 CRUs

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Removing the battery

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77

Installing the battery .

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77

Removing the rear system fan .

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79

Installing the rear system fan .

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80

Removing the hard disk drive fan assembly

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81

Installing the hard disk drive fan assembly .

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84

Removing the simple-swap backplate Installing the simple-swap backplate .

. Removing the SAS/SATA hard disk drive backplane

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Installing the SAS/SATA hard disk drive backplane .

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89

Removing the front-panel assembly Installing the front-panel assembly .

. Removing the front USB connector assembly .

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90

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Removing the rear adapter retention bracket .

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91

Installing the rear adapter retention bracket

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92

Removing the front adapter-retention bracket .

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92

Installing the front adapter-retention bracket .

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93

Installing the front USB connector assembly .

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93

Removing the hot-swap power supply cage

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94

Installing the hot-swap power supply cage .

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96

Removing the mini-SAS/SATA controller. Installing the SAS/SATA controller .

. Removing the optional mini-PCI-X enablement card Installing the optional mini-PCI-X enablement card . Removing the IBM ServeRAID-MR10i SAS/SATA controller

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Installing the IBM ServeRAID-MR10i SAS/SATA controller

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100

Removing an IBM Remote Supervisor Adapter II SlimLine

Removing and replacing FRUs

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102

Installing an IBM Remote Supervisor Adapter II SlimLine .

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. Removing a non-hot-swap power supply .

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105

Installing a non-hot-swap power supply

. Removing the microprocessor and fan sink .

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107

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Installing a microprocessor and fan sink

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111

Removing the system board

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114

Installing the system board .

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Chapter 5. Diagnostics .

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121

Diagnostic tools .

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121

POST .

. POST beep codes .

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121

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No-beep symptoms .

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Error logs

. POST error codes

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Checkout procedure

. About the checkout procedure .

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137

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iv

System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide

Performing the checkout procedure .

Troubleshooting tables

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138

139

CD or DVD drive problems .

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Diskette drive problems

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140

General problems

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141

Hard disk drive problems .

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141

Intermittent problems .

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142

Keyboard, mouse, or pointing-device problems .

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142

Memory problems

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144

Microprocessor problems .

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Monitor or video problems

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Optional-device problems

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Power problems

. Serial port problems

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148

149

ServerGuide problems .

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