Module 2 Planning

Understand planning and diferent types of planning

Understand benefts and drawbacks of planning
Diferentiate diferent strategy types
Understand SWOT !"# and Port$s %i&e %orces Model
Understand w'at is (eant by Manage(ent by
Ob)ecti&es and Si* Sig(a
W'at is planning+
Defne Organi,ational ob)ecti&es or goals
-stablis' an o&erall strategy for ac'ie&ing t'ese
goals
De&elop a 'ierarc'y of plans to integrate and
coordinate acti&ities
W'y do we need planning
Pro&ide direction
.educe uncertainty
"oordinate acti&ities
.educe wastes and redundancy
.educe t'e i(pact of c'ange
Set t'e standards to facilitate control
Drawbacks of planning
May create rigidity
May reduce /e*ibility
"an$t replace intuition and creati&ity
Managers (ay focus on today$s co(petition
rat'er t'an to(orrow$s sur&i&al
%ocusing solely on today$s success (ay lead to
to(orrow$s failure
Do we need planning+
%ocus on t'e 0uality of planning
Seek opportunities
1ook for weakness
%ocus on custo(ers
2llow /e*ibility
-ncourage creati&ity
3(ple(ent planning
"ategories of planning
!reat' Ti(e %ra(e Specifcity %re0uency
of Use
strategic 1ong4ter( Directional Single
Tactical S'ort4ter( Specifc Standing
Types of plans
Mission or purpose 5 basic function or task
For example, mission of Markham Stouffville Hospital (MSH)
To achieve excellence in the provision of health care
that is compassionate, patient and family-centred, and
consistent with the needs of Markham, Stouffville and
neih!orin communities"
Fundamental to our mission is a commitment that each
visit to Markham Stouffville Hospital will be a great
experience.
Types of plans 6"ontd78
Ob)ecti&es or goals 5 ends toward w'ic' acti&ity is ai(
6i7e7 results to be ac'ie&ed8
MS9 e*a(ple:
#t is our oal that the Hospital will continue
to operate !elow our $xpected %ost per
&eihted %ase while providin hih 'uality care
to our community"
Types of plans 6"ontd78
Strategies 5 outline general action and deploy(ent of
resources to attain ob)ecti&es
MS9 e*a(ple:
Strategy priorities:
#reat care and custo(er ser&ice
#reat place to work
#reat partner

Types of plans 6"ontd78
Policies 5 general state(ents or understandings
w'ic' are o;cially agreed on by aut'ority and w'ic'
is used as a basis for (aking decisions
%or e*a(ple pri&acy policy &acation policy
Types of plans 6"ontd78
Procedures 5 establis' a re0uired (et'od of
'andling future acti&ities
Types of plans 6"ontd78
.ules 5 spell out specifc re0uired actions or
nonactions allowing no discretion
Types of plans 6"ontd78
Progra(s 5 a co(ple* of goals policies
procedures rules task assign(ents to be taken
resources to be e(ployed and ot'er ele(ents
necessary to carry out a gi&en course of action
Types of plans 6"ontd78
!udget 5 a state(ent of e*pected results
e*pressed in nu(erical ter(s
Manage(ent by Ob)ecti&es 6M!O8
M!O: a syste( in w'ic' specifc perfor(ance
ob)ecti&es are )ointly deter(ined by subordinates
and t'eir superiors
%our key ele(ents: goal specifcity participati&e
decision (aking an e*plicit ti(e period and
perfor(ance feedback
!enefts of M!O
2lign organi,ational goals wit' indi&idual goals
Make e(ployees feel ac'ie&e(ent
Make realistic goals
9elp identify proble(s and opportunities
Pus' forward
"riticis( about M!O
%ocus on s'ort4ter( goals rat'er t'an long4ter(
goals
1ack of tea( spirit
Danger of in/e*ibility
%ear of punis'(ent
O&eruse 0uantitati&e goals
9ow to o&erco(e drawbacks
Set up (ultiple goals
.eward for setting di;cult goals
Prioriti,e goals
"ontinuous (onitoring
%ast feedback
Strategic Manage(ent Process
SWOT analysis
Porter$s f&e forces (odel
!oston "onsulting #roup 6!"#8
analysis