CONFIDENTIAL AM/APR 2010/ADS607

UNIVERSITI TEKNOLOGI MARA

FINAL EXAMINATION
COURSE
COURSE CODE
EXAMINATION
TIME
MANAGING CHANGE
ADS607
APRIL 2010
3 HOURS
INSTRUCTIONS TO CANDIDATES
1. This question paper consists of six (6) questions.
2. Answer any four (4) questions in the Answer Booklet. Start each answer on a new page.
3. Do not bring any material into the examination room unless permission is given by the
invigilator.
4. Please check to make sure that this examination pack consists of:
i) the Question Paper
ii) an Answer Booklet - provided by the Faculty
DO NOT TURN THIS PAGE UNTIL YOU ARE TOLD TO DO SO
This examination paper consists of 3 printed pages
Hak Cipta Universiti Teknologi MARA CONFIDENTIAL
CONFIDENTIAL 2 AM/APR 2010/ADS607
QUESTION 1
As a student of managing change, explain any FIVE (5) strategies that can be used to
overcome resistance to change in organizations.
(25 marks)
QUESTION 2
There has been considerable debate in the literature over the differences between
leadership and management. Compare and contrast between leadership and management
in terms of functions or roles.
(25 marks)
QUESTION 3
Miles and Snow have proposed an alternative human resource strategic choice or matching
model. Discuss Miles and Snow, FOUR (4) models of strategic orientation for matching
business strategy with Human Resource Management (HRM) policies and practices.
(25 marks)
QUESTION 4
To achieve change, an organization would need to reduce the forces for stability or increase
the forces for change. Should organizations follow Lewin's classical change prescription to
"refreeze" after the "moving stage"? Discuss.
(25 marks)
QUESTION 5
The old-style model of organization structures are proving to be totally ineffective in
responding quickly and decisively to the demands of a technology-driven, customer-focused
and increasingly global market place. Explain the Taylorist model of organization design by
providing an example you are familiar with.
(25 marks)
Hak Cipta Universiti Teknologi MARA CONFIDENTIAL
CONFIDENTIAL 3 AM/APR 2010/ADS607
QUESTION 6
Define, in the context of Managing Organizational Change, the following terms:
a) Organizational learning.
(5 marks)
b) Emotional intelligence.
(5 marks)
c) Core capabilities.
(5 marks)
d) Broadband intelligence.
(5 marks)
e) Frame breaking change.
(5 marks)
END OF QUESTION PAPER
Hak Cipta Universiti Teknologi MARA CONFIDENTIAL