4555 Paul Sweet Road

Santa Cruz, CA, 95065

Lisa Flohr

(831) 421-1282
ljflohr@gmail.com
QUALIFICATIONS

Passionate about providing immaculate customer service and experienced in gaining customer loyalty.
Extremely dedicated to providing direct attention to customer needs and ensuring they have the best
possible experience.
Great communication skills; work very well with others and am open to and very appreciative of
constructive criticism.
Extensive knowledge of cooking and food preparation, nutrition, and common allergens. Thoroughly enjoy
being able to readily respond customers inquiries about specific requests or concerns and providing them
with detailed, informative answers.
Commended for ability to multitask, especially during very busy hours of service.
Commended for initiative, tenacity, reliability, and customer focus in performance evaluations.
Acknowledged for abilities to advise and delegate using problem-solving skills in stressful situations in
which management was not present.
Have intervened in difficult situations in order to successfully transform unsatisfied customers into loyal,
returning customers.
Experience in handling and managing money without supervision.
ServSafe certified from Cabrillo College.

EMPLOYMENT


Team member

Jamba Juice

May 2005 December 2006

Prepped for and prepared beverages while providing excellent customer service.
Worked with fellow team members to be as time-efficient as possible.

Barista

Zizzos Coffee

August 2005 January 2007

Prepared espresso based beverages for customers while providing excellent customer service.
Assisted in weekly product ordering and stocking.

Barista and Training
Supervisor
Starbucks May 2007 December 2012

Provided great customer service and focused on attention to detail in drink preparation.
Resolved any problems with unsatisfied customers to ensure that they felt respected and that their
complaints or requests had been promptly and properly catered to.
Solely dealt with the delegation of weekly tips for the entire staff without supervision.
Solely trained all new employees in protocol and etiquette.
Assisted in weekly product ordering and inventory tracking.
Solely organized sales incentive contests within our store.

EDUCATION

Cabrillo College
A.A. in Chemistry and Biology acquired spring 2013

San Jose State University
2012 present, currently a senior majoring in Nutritional Science, concentration in dietetics