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JOB DESCRIPTION
Job Title Banking Services
Officer / Senior
Banking Services Office

Job Holder (Name)
Reports to
(Title)
SBSM / BSM Reports to (Name)
Branch/Depart
ment

A. JOB PURPOSE (Why does the job exist?)

Provisioning of Hassle free / complaint free service to Banks clients.

B. PRINCIPAL ACCOUNTABILITIES (What end results are expected to be achieved and
why?)
(1)


Customer Services
Ensures error free and timely services to the customers to enhance the Banks image
and increase customer base.
(2)


Account Opening / Scrutiny
Helps customer in filling the AOF / CP.
Scrutinizes AOF documents and verifies customers address and phone number.
(3)


Know Your Customer
Get KYC formalities completed to ensure that account opened in accordance with rules
and regulations set by Bank & SBP.
(4)


Issue Cheque Book , ATM, and Locker
Issue cheque books & ATM Cards to customers for giving facility of withdrawing amount
from his/her account and issue lockers for safe custody of their assets.
(4)



Clearing
Input inward and outward clearing transactions.
Liaise with NIFT / clearing hub for settlement of transaction.
Ensure balancing of clearing suspense heads.
(5)


Statement of Account
Deliver SOA to customers to keep update them about their transactions as and when
required by the customer
(6)


Handle Fixed Deposit (TDR)
Issue, encash, mature, rollover, pre-mature fixed deposits of customers. Ensure to have
full knowledge about of the deposit mobilization products.
(7)



Regulatory Compliance
Ensures compliance with all SBP/ other regulatory requirement/ guidelines, banks
policies & procedures/ standard instructions to maintain Banks system and control
standards and avoid any risks or losses to the bank & audit objections.
(8)



Remittances
Issue / encash / cancel PO / DD / ABC / CDR/ ARTC and Processing of all advices /
vouchers. Ensure balancing of all payable heads are balanced. Ensure that stock of
instrument is balanced.
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(9)



Fund Transfer
Handle fund transfer request for local and online customer.
posting of Salaries
(10)


Internal Control
Ensures that acceptable levels of internal control are maintained in order to comply
with internal procedures, Banks Standard Instruction and SBP Regulations.


11)


Record Maintenance
Maintains proper record of all the relevant documents to issue balance to customers as
per request.
(12)

Issue Reminder
Ensure to send letter for collection of undelivered cheque book and ATM card.