Waking Up From Scientology (Part 3): Compassionate Dialogue Usage Matrix

Page 1
DEGREE OF INDOCTRINATION RECOMMENDED COMMUNICATION TECHNIQUES
Level of
Exposure
Use of Dissonance
Handling Mechanisms
Amount of Discontent Interaction Goals Nature of Conversation Questions to Ask
1) NEWLY
RECRUITED
None
FLYING HIGH :: No
burnout and there is high
levels of excitement, pride
& enthusiasm.
 Establish common
ground for more
communication.
 Create a foundation for
building trust.
 Gather insights and
information for future
use.
 Be supportive of their
choices.
 Be non-judgmental of
their decisions.
 Be interested and open
to what they have to say.
1. How did you find out about Scientology?
2. What aspects of Scientology appeal to you the
most?
3. What is is Scientology helping you to deal with?
4. What are you currently studying?
5. What abilities have you gained recently?
6. What abilities do you hope to gain in the near
future?
2) NOVICE
PRACTITIONERS
Rare occasions of
avoidance or confrontation
tactics used to manage mild
levels of cognitive
dissonance.
COASTING :: No burnout,
but there is a decreased
level of excitement or
enthusiasm that is slowly
being replaced with excuses
& justifications.
 Establish grounds for
“ARC” by simulating
agreement.
 Continue building trust
and gathering insights
on what aspects of
Scientology appeals to
them.
 Foster a sense of being a
empathetic listener.
 Be attentive to their
progress up The Bridge.
 Be respectful to their
perceived achievements.
 Be concerned for their
well-being.
1. Repeat questions 4-6 from the level above.
2. How have you applied the abilities you gained to
better your life?
3. Is your continued progress still going as smoothly
as it did at first?
4. Do you have any problems completing actions on
time?
5. Ask for clarifications on answers given in cult-
speak, even if you know the scientology-based
meaning of specialized words/phrases, as a subtle
means of coaxing them to use real-word
terminology.
3) PROFICIENT
PRACTITIONERS
Increased frequency of
using avoidance and
confrontation tactics.
Shows signs of caving into
internalization tactics and
self-blame as a means of
dealing with rising levels of
cognitive dissonance.
GROWING WEARY ::
Minimal amount of
burnout, very little
excitement or enthusiasm &
occasional use of excuses
or justifications.
 Solidify your role as a
sympathetic confidant.
 Identify possible
sources of
disappointment.
 Repeat insights
previously gathered to
provide long-term
perspective.
 Be empathetic to their
situation.
 Be protective of their
personal interests and
goals.
 Show a willingness to
help them sort out their
issues.
1. Repeat questions 1-3 from the level immediately
above.
2. Have you experienced any trouble finding the time
and money needed for practicing Scientology?
3. Have your friends or hobbies changed since you
started practicing Scientology?
4. Have your goals in life changed since you started
practicing Scientology?
5. Have you made any sacrifices to make sure you
achieve the Scientology levels needed for
accomplishing your goals in life?
6. Repeat cult terminology clarification questions.
Waking Up From Scientology (Part 3): Compassionate Dialogue Usage Matrix
Page 2
DEGREE OF INDOCTRINATION RECOMMENDED COMMUNICATION TECHNIQUES
Level of
Exposure
Use of Dissonance
Handling Mechanisms
Amount of Discontent Interaction Goals Nature of Conversation Questions to Ask
4) SEASONED
PRACTITIONERS
Hardcore reliance on all of
the cognitive dissonance
reduction tactics listed
above. Occasionally uses
rationalization tactics for
eliminating rising moral
dissonance.
STRUGGLING ::
Moderate amount of
burnout with signs of mild
frustration beginning to
surface, and an increased
reliance on excuses or
justifications.
 Reinforce your role a
source of unconditional
love and a
compassionate ally.
 Repeat insights
previously gather to
interject room for doubt.
 Be attentive to the
changes in their attitude
and level of happiness.
 Be alarmed for their
well-being.
1. Are you OK? Is everything OK with your case?
Are your studies going well? Is your Org thriving?
2. Have you been experiencing any trouble with the
Ethics Officer?
3. Are other Staff/SO members (or PCs if it is a
public member) having the same problems you
are?
4. Do you ever take a break from the grind of going
up The Bridge? What do you do for fun?
5. Repeat cult terminology clarification questions.
5) FRUSTRATED
PRACTITIONERS
More frequent use of
rationalization tactics.
Additional use of
redemption and moral
reconstruction tactics as a
means of combating
rampant moral dissonance.
SINKING :: Burnout and
frustration is turning into
upsets or concerns, with
some signs that various
problems with the
organization are being
recognized.
 Suggest alternative
viewpoints for
evaluating their
situation.
 Coax them to voice
their disagreements and
express negative
emotions.
 Same as the above for a
seasoned practitioner
who is struggling with
growing frustration.
 Serve as informative
resource.
 Be helpful.
1. Do these previous statements (mention specific
positive remarks from above questions) still ring
true for you? Follow-up questions re: positive
information previously gathered on the above
questions regarding gains achieved, goals set, use
of new abilities, etc.
2. What has changed? Gently seek acknowledgement
of things not being what they initially seemed to
highlight the changes in their perspective or
priorities.
3. Are you able to work through these issues freely
and seek help find a resolution that works for you?
Leverage the “inalienable rights” tenets in the
Scientology Creed for thinking/talking freely and
being allowed to have their own defense.
4. Repeat cult terminology clarification questions..
Waking Up From Scientology (Part 3): Compassionate Dialogue Usage Matrix
Page 3
DEGREE OF INDOCTRINATION RECOMMENDED COMMUNICATION TECHNIQUES
Level of
Exposure
Use of Dissonance
Handling Mechanisms
Amount of Discontent Interaction Goals Nature of Conversation Questions to Ask
6) DISHEARTENED
PRACTITIONERS
Hardcore reliance on all of
the moral dissonance
elimination tactics listed
above, which are
occasionally replaced with
alternative tactics for
venting negative emotions
and using transference as a
means of denial.
FRACTURED :: Dismay
with the organization has
manifested in the form of
decreased event
participation and
temporarily distancing
themselves from active
practice.
 Reiterate questionable
issues and offer ideas
for eliminating doubts.
 Raise additional areas of
concern they have no
awareness of.
 Dissuade fear of change
and encourage further
separation from the
organization.
 Be mildly
confrontational in a
passive aggressive
manner that still allows
you to be on their side.
 Try to entice them to
reassess their frustrations
and look at the where
things going in the
bigger picture.
1. Have those frustrating issues (mention specific
negative remarks from above) gotten any better?
2. Did you achieve a positive outcome to any of
problems you have raised with your church?
3. Is there anything you can’t say to them that you
need to vent or get off your chest?
4. Have you considered taking a short break from the
church to focus on yourself for a while?
5. Repeat clarification questions related to their use
of cult terminology over real world terminology.
7) ESTRANGED
PRACTITIONERS
Decreased need of the more
common dissonance
reduction and elimination
tactics listed above due to
inactivity with the group
that results from self-
imposed separation tactics.
ALIENATED :: Past
negative experiences are
blocked out by changes in
attitude and objectives in
life. Slowly drifting
towards a re-evaluation of
their personal integrity
(major reality check) that
concludes in a redefinition
of their system of beliefs.
 Present a tough love
approach for surfacing a
harsh reality check of
the bigger picture
issues.
 Encourage admission of
how they were
personally wronged,
misled or harmed by
past involvement.
 Work towards ensuring
that their temporary
separation status
becomes a permanent
severance for the group.
 Lead them towards
seeking out more
knowledge of what
others endured and the
major controversies.
 Capitalize on their
discontent to raise their
awareness of, and
outrage towards, the
negative influences to
which they have been
subjected.
1. Do you feel any differently about the issues you
had now that you have had some space to think for
yourself?
2. Has your personal dynamics improved since you
got away from the church?
3. Have you interacted with other people who have
also drifted away from the church?
4. Have you confronted any information on the
internet that is critical of the organization’s
executives?
5. Have you considered doing an honest doubt
formula where you look at all sides of what led
you to drift away and not just take the church’s PR
at face value?

Waking Up From Scientology: The Series

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