7033

SSD SUPPORT SOLUTIONS
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solutions via SSD CS Expert Support on Konica Minolta's website, www.kmbs.konicaminolta.us.
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Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.
October 2006
7033 - ALL ACTIVE SOLUTIONS
7033
TAUS0606706EN00 Solution ID 98 Solution Usage
Description
Black lines, marks, spots, stripes on copies.
Solution
PROBABLE CAUSES:
1. Scratches at the front or rear of the drum surface caused by a dry (not covered with developer) developing unit sleeve. Damage may occur during
installation, deinstallation, or shipping.
When removing or installing the drum, ensure the drum shaft jig is used and care is taken not to touch the drum with the empty developing unit. Also, save
the developing unit sleeve sheet and install it before moving or shipping a machine with a dry (empty) developing unit.
Replace the drum (PCUA 950411) and return the failed drum using standard warranty procedures.
2. Line(s) on copies, lead-to-trail, when feeding originals from the RADF.
Platen glass (1) is dirty or there is a buildup of paper dust on the platen guide plate.
Raise the RADF and thoroughly clean platen glass (1) (p/n 55GA61390) located to the left of the original stopper plate. A clean soft cloth, dampened slightly
with water, or an anti-static cleaner should be used.
Remove the platen guide plate (p/n 120A45620) every service call or PM to clean and remove excessive dirt and paper dust.
Note: Never use paint solvents, such as benzene or thinners, to clean any portion of the copier.
3. Black stripes front-to-rear on the first copy of a set. The first copy of a set has a black line or lines that run in the front to rear direction. The problem
usually occurs on new installations.
The cleaning blade is not working properly and leaves a line on the drum when the drum stops. Therefore, the problem is on the first copy of a series. The
image may appear more than once on a page and get lighter on the second pass of the drum. The drum circumference is 188 mm or about 7.5 inches, and
marks would repeat at this interval. The problem is caused by improper drum service during installation.
Follow the procedures for preparing the drum for first use in the 7033/7040 Service Manual (7/98). The Installation section of the manual is section 9, and the
pages addressing drum, cleaning blade, and developer are 9-4 through 9-7. Failure to follow these installation steps may result in the symptom listed and
possible permanent damage to the drum (PCUA 950411) or cleaning blade (p/n 55GA56010).
4. Toner particles collect in the dead space on the developer path and spew onto copies due to vibration caused by removing/installing the drum carriage.
After removing/installing the drum carriage, or when the copies have small fine spots, perform the following:
a. Access the 36 mode (power the copier ON while pressing the 3 and 6 keys).
b. Select [3. Running mode].
c. Select [3. Running mode3] (no paper).
Note: Select Very High Mode if firmware version is 34 or greater. To access the selection, press QUALITY on the touchscreen.
d. Select 11x17 paper, normal density, place a blank 11x17 original on the platen glass, and make 100 copies.
e. Power the copier OFF/ON to exit the 36 mode.
f. Make 5 blank copies of 11x17 or 10 blank copies of 8.5x11.
5. Lines on the copies, front-to-rear, when using the ADF. The scan glass mylar is in the view of the scanned originals.
Reposition the scan glass mylar. The mylar is attached to the stopper plate assembly (p/n 55GA-6310).
6. A piece of paper has lodged into the cleaning section of the drum carriage.
Remove the paper from the cleaning section and clean out any excess toner built up on the cleaning blade, toner guide mylar and/or recycling auger.
7. Possible contaminated developer.
Purge the developing unit and install fresh developer. Perform the L-Detect adjustment. To perform the L-detection adjustment, perform the following:
a. Access the 36 mode (power ON the machine while simultaneously pressing the 3 and 6 keys).
b. In the 36 mode menu screen, press [1. HV adjustment].
c. Press [NEXT] or [BACK] until [HV adj. (L detection adj.)] is indicated.
d. Press [START], then confirm that [OK] is displayed under the RESULT heading.
e. Press [RETURN] to access the 36 mode menu screen.
f. Power the machine OFF/ON to exit the 36 mode.
Note: If contaminated developer is suspected, send samples, the Management List, and the call ticket number to:
Konica Business Technologies
Dept D709
500 Day Hill Rd.
Windsor CT 06095
8. The grid plate and charge wires have failed.
Replace the grid plate (p/n 55GA25070) and the charge wires (p/n 55FA25011).
Description
Intermittent FRONT DOOR OPEN message, or copies are very light, have lines, unreadable characters, gray background or a portion of the image is missing.
Solution
PROBABLE CAUSES:
1. The door switch (MS1) actuator on some machines is too short to actuate the door switch.
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Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc. October 2006
7033
A modified actuator (p/n 55GA12240) is available to correct this problem. It has been installed during production beginning with serial number 55QE04588.
Refer to 7033/7040 Technical Bulletin #8 for additional information.
Note: To prevent future problems, replace MS1 (p/n 40AA85010) when replacing the actuator.
2. The front door switch (MS1) has failed.
Check the operation of the front door switch by performing the following:
a. Power the copier ON.
b. Monitor the voltage at CN82-5 (gray wire) to ground, and CN82-6 (white wire) to ground.
Note: CN82 is a 6-pin connector located on the rear upper right corner of the copier approximately 1.5 inches below the main power switch (SW1).
c. A steady 24V DC should be observed at both CN82-5 and CN82-6. Any fluctuation in the observed voltage would be indicative of internal arcing within
the front door switch.
d. Replace the front door switch (p/n 40AA85010) as necessary.
Note: As a temporary measure, the switch contacts can be carefully cleaned.
Description
How to upgrade the 7033 system and image FlashROMs using a computer and the Windows* 9x ISW Trns utility.
Solution
The 7033 main body does not have EPROMs installed on the main CB or image processing board. The machine is equipped with FlashROMs which are
updated via a computer or using the ISW tool.
MINIMUM REQUIREMENTS:
Windows 95 (version B recommended), Internet Explorer* 3.x or higher, or Windows 98 (Internet Explorer 4.0 included), Pentium* 100Mhz, parallel printer
cable, standard parallel port settings (other than ECP and EPP modes).
Note: Verify the parallel port setting and make changes utilizing the CMOS Setup Utility
(refer to your motherboard manual for instructions). Parallel port verification (but not changes) is made by right-clicking on My Computer click on Properties
click on Device Manager tab click on the [+] symbol to open Ports double-click on Printer Port (LPT1) to view the type of port [Manufacturer:].
FlashROM FILES:
The latest FlashROM files can be acquired via the Konica website (www.konicabt.com) under [Eproms For Low Volume Copiers] located in the NSSG Web
Support area.
Website file designations:
ISWTRNSV332e.EXE (PC ISW utility file)
Contents of 7033 FlashROM files (7033-m46zr.exe version 46.0 PC files and 7033-i26r.exe version 26 Image):
55pai26.001 (image processing ROM)
55qec46.001 (system CB ROM)
Refer to the 7033-40-46.pdf file for level 46 enhancements on the Konica NSSG website.
Note: To view the PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at:
[[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]]
PERIPHERALS:
FS105, EPROM version 18.0 (p/n FS105A04-18.0); and DF311, EPROM version 16.0 (p/n DF311303-16.0) are available on the website in the EPROMS
section (Eproms for Accessories). The file name for the FS105 is FS105-18.EXE, and the file name for the DF311 is DF311-16.EXE. The FS105 EPROM
enhancement is: correction of stapling mis-alignment A4R size paper. The DF311 enhancement is: availability for odd-sized originals.
DOWNLOADING AND INSTALLING THE UTILITY:
Use the following procedure to download and install the ISW Utility and flash ROM files on the hard drive of the computer:
1. Obtain the ISW Trns utility file from the Konica web site. To download the ISW Trns utility program, perform the following:
a. Access KBT's Home Page (http://www.konicabt.com).
b. In the left-hand menu, click on SUPPORT.
c. Under [4 Technical], click on SECURED for NSSG Web Support.
d. A disclaimer is offered. Read it and click on [I Accept] to access the NSSG Web login page.
e. Enter a User ID and Password and click [Login].
f. Click on the [Download EPROMS] link in the left margin.
g. Click on [EPROMs for Accessories].
h. Click on the [List Files] button.
i. Select ISWTRNSV332e.exe link and follow download instructions.
2. While at Konica's web site, download the 7033 firmware. To download the firmware programs, perform the following:
a. Click on the back arrow to return to the previous page.
b. Click on [Eproms for Low Volume Copiers].
c. Click on the [List Files] button.
d. Click on the latest firmware files link(s) to download, and follow prompted instructions.
3. Install the ISW application program onto a PC or laptop .
4. Set up the ISW Trns utility by following the setup directions.
5. Set up the folders for the BIN files.
6. When the ISW Trns utility main window pops up, the BIN file data can be selected, verified, and sent to the machine for flashing the firmware.
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Notes:
a. There are two types of data sources - ORIGINAL (batch data) and DIVIDED (divided data). The 7033 utilizes the DIVIDED selection for the Control
BIN files and the ORIGINAL selection for the Image files.
b. The Country selection must be KBT for the USA.
COPYING TRANSFER DATA (UPDATE DATA)
Run the ISW Trns program to copy transfer data (update data) to the PC.
CONNECTING
Connect a parallel interface cable to the copier.
CAUTION: If a parallel data transfer is to be executed with the ISW Trns program, the ECP mode setting of the PC parallel port should be cleared. ISW Trns
does not support parallel data transfers. If a parallel data transfer is launched with the PC set in ECP mode, the transfer could be aborted by an error
occurring in between. It would be necessary, therefore, to
disable ECP mode before run ISW Trns on a PC with the ECP setting.
UPDATING
Update the ROM data on each control board using ISW Trns.
* Trademark ownership information
Description
The Weekly Timer is not working correctly.
Solution
CAUSE: Firmware bug with system firmware level 42. The Weekly Timer calendar, for the Month of August, is incorrect. The calendar is programmed with
August starting on a Monday instead of Tuesday. This incorrectly shifted calendar affects the on/off setting for the days of the week.
SOLUTION: Flash system firmware to level 42F. This file is for the correction of the weekly timer problem. The file names are 7033-42FP.EXE for PC files
and 7033-42FR.EXE for EPROMs for the ISW tool. The files are located on the Konica Web site in the EPROM for low volume copier section.
Description
F46-8 during warm-up.
Solution
CAUSE: The write unit index sensor is out of adjustment or has failed.
SOLUTION: There is no field adjustment or part number for this sensor. Replace the write unit.
If the 7033 serial number is above 55QE06364, order the current style write unit (p/n 55HA-6500) which is only compatible with the current style polygon drive
board (p/n 55HA-9250).
Notes:
1. If ONLY a write unit cover needs replacing, order the current style (p/n 55GA65021) for machines above serial number 55QE06364.
2. If the 7033 serial number is below 55QE06365, order the original style write unit (p/n 55GA-6504) which is only compatible with the original style polygon
drive board (p/n 55GA-9250). If ONLY a write unit cover needs replacing, order the original style (p/n 55GA65020).
Description
How to program platen APS for small size originals.
Solution
FlashROM version 37 is the minimum level to allow small sized original (business card size) detection to default to 5.5x8.5 or 8.5x11 size paper based on
software dipswitch 7-3 and 7-4 setting (see below). All ROMs must meet minimum levels listed below.
FLASH ROM FILES:
The latest flash ROM files can be acquired via the Konica website (www.konicabt.com) under [EPROMs For Low Volume Copiers] located in the NSSG Web
Support area.
Website file designations:
ISWBAT2A.EXE (PC ISW utility file)
Contents of 7040-37P.EXE (version 37.0 PC files):
55GAI25.001 (image processing ROM)
55HEC37.001 (system CB ROM)
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Refer to the 7033-7040.PDF file for level 37 enhancements on the Konica FTP site . Consult the FTP site index for additional information.

PERIPHERALS:
FS105, EPROM version 18.0 (p/n FS105A04-18.0); and DF311, EPROM version 16.0 (p/n DF311303-16.0) are available on the website in the EPROMS
section (Eproms for Accessories). The file name for the FS105 is FS105-18.EXE, and the file name for the DF311 is DF311-16.EXE. The FS105 EPROM
enhancement is: correction of stapling mis-alignment A4R size paper. The DF311 enhancement is: availability for odd-sized originals.
To program platen APS, perform the following:
1. Access the 25 mode (power the machine ON while holding down the 2 and 5 keys).
2. Press [1: Software SW].
3. Scroll to, and set software dipswitch 21-3 to a 1.
4. Scroll to, and set software dipswitch 7-3 and 7-4 as the follows:
a. Set DIPSW No. 7-3 and 7-4 to a 0 for 5.5x8.5R default.
b. Set DIPSW No. 7-3 to a 1 and 7-4 to a 0 for 8.5x11default.
4. Power the copier OFF/ON to exit the 25 mode.
Note: Platen APS will detect 5.5x8.5 and 5.5x8.5R originals. The default to 8.5x11 only applies to small originals the approximate size of a business card. To
have platen APS select 8.5x11 with either 5.5x8.5 or 5.5x8.5R, position original approximately 30 mm away from the scale plate.
Description
FS105, STAPLER FAILURE message at power up.
Solution
CAUSE: MS804 has failed. MS804 supplies 24V DC from CN703-3 to CN703-1 on the finisher CB.
SOLUTION: Replace MS804 (p/n 12QR86010).
Description
How to program platen default to a specific paper size (APS and AMS defeated). Selection when the ADF is lifted.
Solution
To program the machine to default to a specific paper size and cause APS and AMS to turn OFF when the RADF is lifted:
1. Access the key operator mode (press and hold the help key while turning the machine ON).
2. Press the down arrow key on the touch screen
3. Select 13: Memory SW.
4. Scroll to Platen APS using the arrow keys located on the right side of the display.
5. Select EDIT to turn the feature OFF.
6. Press the down arrow on the bottom of the screen.
7. Scroll to Platen AMS using the arrow keys located on the right side of the display.
9. Turn the machine OFF.
10. Access the 25 mode (turn the machine while holding down the 2 and 5 keys).
11. Press 1: Software SW.
12. Scroll to, and set the software dipswitches as the follows:
7-2 to 0 (platen APS switching to 8.5x11)
7-3 to 1 (platen - small size originals)
10-4 to 1 (1:1 magnification selection when APS released)
13. Next, set software dipswitches 8-4, 8-5 and 8-6 to select the tray with the paper size you desire. Use the matrix below to determine which values to input
to select a specific tray:
8-4 to 0 8-5 to 0 8-6 to 0: No preference
8-4 to 0 8-5 to 1 8-6 to 0: Tray 1
8-4 to 1 8-5 to 1 8-6 to 0: Tray 2
8-4 to 0 8-5 to 0 8-6 to 1: Tray 3
8-4 to 1 8-5 to 0 8-6 to 1: Tray 4
14. Power the machine OFF/ON to exit the 25 mode.
Description
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No power. Display is blank with only the green data light ON.
Solution
PROBABLE CAUSES:
1. System firmware is corrupt; possibly due to a sudden loss or surge of AC power supplied to the copier.
Flash both the system and image firmware. If the 7040 will not allow access to 25 mode, perform the following:
a. Power the copier OFF (SW2 [operation panel] first, then SW1 [left rear]).
b. Prepare the laptop PC or the ICW TOOL for flashing and connect it normally to the 7040.
c. Power the copier ON (SW1 [left rear]) first, then SW2 [operation panel]).
d. Send the system firmware from the laptop PC or the ICW TOOL to the 7040. The green data light will begin blinking.
e. The LCD display will reappear, in the normal ISW flash mode screen, when the system firmware has completed its flash.
f. Flash the image firmware.
Notes:
1. For procedures on how to flash the firmware, refer to 7040/7033 [Technical Bulletin #7]. Currently main CB system firmware is at level 37 and Image
firmware is at level 25.
2. It is highly recommended that all 7040's and 7033's be plugged into a power tamer device (p/n 11515C) for added protection.
2. Failed main CB. A sudden loss or surge of AC power supplied to the copier may have caused the main CB failure.
Replace the main CB (p/n 55GA-9300).
Notes:
a. It may be necessary to flash the copier firmware because of the possibility that the replacement main CB may not have the correct system firmware level
to match the level of the image firmware on the Image Processing board. For procedures on how to flash the firmware, refer to 7040/7033 [Technical Bulletin
#7]. Currently main CB system firmware is at level 37 and Image firmware is at level 25.
b. It is highly recommended that all 7040's and 7033's be plugged into a power tamer device (p/n 11515C) for added protection.
Description
FS105, F77-30 during operation or at power up.
Solution
PROBABLE CAUSES:
1. Intermittent contact of the wiring to MS801, MS802, MS803, or MS804.
Verify the wiring contact to MS801, MS802, MS803, MS804. Repair any loose connections.
2. A failed stapler safety switch (MS804) or open wiring to the switch.
To check MS804 (p/n 12QR86010), perform the following:
a. With CN703 disconnected from the finisher CB, and MS804 actuated, check the continuity from CN703-1 to CN703-3.
b. If there is no continuity, check the continuity from CN703-1 and CN703-3 to the switch. Check the continuity of the switch.
c. The switch may check, but still fail under load. Ensure that there is 24V DC at CN701-1 and CN701-3 with the switch actuated.
Description
Light copies. Toner fill is insufficient.
Solution
PROBABLE CAUSES:
1. When copying using the ADF in AES mode, lighter density may occur due to the process used to recognize the differences between light and dark on the
original.
To improve toner fill, install minimum of level 22.0 (system) and 20.0 (image processing) flash ROMs. These ROMs improve density by altering the light/dark
recognition process when using the ADF in the AES mode.
Note: The density shift setting can also be changed using the P mode to achieve the desired copy quality:
a. With the machine in the idle mode, hold down P and press the 5 key.
b. Press the start/print key.
c. The density shift setting will be displayed. Change this value to achieve an acceptable density fill. A setting of 0 is darkest.
d. Press stop/clear to return to the basic screen.
To flash the 7033 ROMs, use the Windows* 95* flash procedure.
[[Internal Link for Faxing/Printing Windows 95 Flash procedure.| RUN V:\text\Wordpad.exe v:\text\CBC004.txt]]
7033 EPROM History
2. The drum is not grounded.
Remove the drum and clean the following:
Drum Support Shaft
Drum Coupling Shaft (p/n 55GA20180)
Drum Shaft holder (p/n 55GA75010)
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3. Poorly seated toner unit interface connector (CN79), which is located behind the right side cover and the toner base hinge.
To check the operation of the toner motor (M11), perform the following:
a. Power the copier OFF.
b. Access the 47 mode (power the copier ON, while pressing the 4 and 7 keys).
c. Using a voltmeter (200V DC range), check the voltage at each pin of the toner motor to ground. A reading of 24V DC should be observed on both the
black and white wires.
d. Enter output code 001 and press the START/PRINT key. A voltage reading of 12.7V DC should be measured on the white wire of the toner motor, while
a voltage reading of 10.8V DC should be measured on the black wire of the toner motor.
e. If the above voltages are not observed, power the copier OFF. Remove the right side panel (p/n 55GA12040) and disconnect CN79, which is located
behind the toner base hinge (p/n 55GA32040).
f. Ensure that all the pins on the male half of CN79 are straight and properly aligned. Then ensure that all the wires are properly inserted into the female
half of CN79.
g. Reconnect the toner unit interface connector CN79.
4. A failed writing unit.
Replace the writing unit (p/n 55GA-6500).
Description
DF311, jam position 13.
Solution
PROBABLE CAUSES:
1. After replacing the RADF CB, jam position 13 may occur because the sensitivity adjustment for the paper detect sensor does not function. In some
instances, the sensor will mistakenly detect an original, resulting in a jam position 13.
Future versions of firmware (version 12 and higher) will correct this problem by adding a sensitivity adjustment to the 47 mode. As a temporary measure, new
DF311 control boards (p/n 120A-K010; old p/n 120A-9010) will be shipped with an EPROM allowing the sensitivity of the paper detect sensor to be adjusted.
After replacing the control board , the sensitivity of the paper detect sensor must adjusted. Note that the replacement procedure differs depending on the
system and image control ROM versions in the copier main body. If the system and image control firmware is version 11 and under:
a. Power OFF the main switch and the sub switch.
b. Remove the control EPROM from the RADF control board and install the sensitivity adjustment EPROM included with the new control board (EPROM
label: 120AK0001 ).
c. Power ON the main switch and the sub switch. Wait for at least 5 seconds; then, power OFF the main switch and the sub switch.
d. Remove the sensitivity adjustment EPROM and reinstall the control EPROM.
e. Adjust the DF311 original size detection sensors.
I. Power ON the main switch. While pressing the 4 and 7 keys, power the sub switch ON.
II. Enter address 69 and ensure that 069-00 is displayed on the LCD.
III. Place a 5.5x8.5R original in the DF311 and align the side guides with the original.
IV. Press the START button; then, press the STOP/CLEAR button.
V. Press P-1-P.
VI. Ensure that 069-01 is displayed on the LCD.
VII. Place an 11x17 original in the DF311 and align the side guides with the original.
VIII. Press the START button; then, press the STOP/CLEAR button.
IX. Power OFF the main switch and the sub switch.
f. Power ON the main switch and the sub switch, and check the operation of the DF311.
If the system and image control firmware is version 12 and over:
a. Power OFF the main switch and the sub switch.
b. Power the main switch ON. While pressing the 4 and 7 keys, power the sub switch ON.
c. Press 6 , 9, P-2-P. Ensure that 069-02 is displayed on the LCD screen.
d. Press the START button; then, press the STOP/CLEAR button.
e. Power OFF the main switch and the sub switch.
f. Adjust the DF311 original size detection sensors.
I. Power ON the main switch. While pressing the 4 and 7 keys, power the sub switch ON.
II. Enter address 69 and ensure that 069-00 is displayed on the LCD.
III. Place a 5.5x8.5R original in the DF311 and align the side guides with the original.
IV. Press the START button; then, press the STOP/CLEAR button.
V. Press P-1-P.
VI. Ensure that 069-01 is displayed on the LCD.
VII. Place an 11x17 original in the DF311 and align the side guides with the original.
VIII. Press the START button; then, press the STOP/CLEAR button.
IX. Power OFF the main switch and the sub switch.
g. Power ON the main switch and the sub switch and check the operation of the DF311.
2. The reversal detect sensor (PS309) is blocked by paper.
To check the reversal detect sensor, perform the following:
b. Enter the 25 mode, (power the copier ON, while pressing the 2 and 5 keys).
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c. Touch [1 SOFTWARE SW] on the LCD.
d. Touch the up arrow, located furthest to the left 9 times until 10 is displayed at the top left of the LCD.
e. Touch the up arrow, located furthest to the right 7 times until 07 is displayed to the right of 10 at the top of the LCD.
f. Touch [ON]. This will enable the displaying of jam codes.
g. Power the copier OFF/ON to exit the 25 mode. Observe the displayed jam code and use the following matrix to isolate the actuated sensor:
J -65-1 =registration sensor (PS306)
J -65-2 =original feed detect sensor (PS308)
J -65-4 =original reversal sensor (PS309)
J -65-8 =Original exit sensor (PS307)
h. If the jam location indicated is J -65-4, remove the original reversal sensor (PS309) and clear the path of any paper. If any other jam location is
indicated, remove the appropriate sensor and clear the path of any paper.
Description
DF311, the double feed prevention pad dislodges when a jammed original is removed.
Solution
CAUSE: Improper jam removal method.
SOLUTION: Instruct the operator concerning proper jam removal when paper jams in the RADF feed area. J am removal method is as follows:
Open the RADF cover and release the green lever located inside of the front side plate. This action releases the tension of the feed roller to double feed pad,
and allows the paper jam to be removed without dislodging the double feed prevention pad.
If operator instruction does not suffice, a modified lower guide plate is available that helps to keep the double feed pad from becoming dislodged. To modify
the DF311, install the following parts:
Modified lower guide (p/n 120A10111).
Mylar (p/n 120A45330) (3 needed)
Pad (p/n 120A45360)
Sponge (p/n 120A45340)
Mylar (p/n 120A45790)
Sponge sheet (p/n 120A45350)
Notes:
1. Instead of installing the above listed parts separately, install the complete guide plate assembly (p/n 120A-1122).
2. Document feeders starting with s/n 120B13184 have been modified.
3. The double feed prevention pad must be repositioned by a trained technician when the problem occurs.
Description
F51-4 at power up or at the start of the copy process.
Solution
CAUSE: The developing unit is binding or the developer drive motor (M3) has failed.
SOLUTION: Inspect the developing unit for binding and replace if necessary (p/n 55GA-3000). If the developing unit is not bound, M3 has most likely failed.
Prior to replacing M3, verity DC voltages to the motor at the following points:
1. DCPS1 CN381- 5 should read 24V DC.
2. Printer DB CN32- A1 should read 5V DC.
Upon verifying the voltages, if required, replace M3 (p/n 55GA80030).
Note: If it appears that there is a bind in the developer drive system caused by dirty or worn shaft holders, clean or replace the shaft holders (p/n 318076010).
Description
DF311, not recognized by the main body.
Solution
CAUSE: CP1, the 5V DC fuse on the DF311 is open or the external connector is disconnected. If the external RADF connector is connected while the main
power is on, CP1 may open resulting in the loss of 5V DC to the RADF CB.
SOLUTION: Check CP1 on the DF311 CB for 5V DC. Measure each leg to frame ground, replace the RADF CB (p/n 120A-9010) as necessary. CP1 is not
available as replacable part.
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Description
No power.
Solution
PROBABLE CAUSES:
1. Both power switches (SW1, SW2) are OFF.
Verify that both power switches are ON. The sub power switch (SW2) is located to the left side of the operation panel. The main power switch (SW1) is
located on the left side, above the finisher section.
2. A failed DCPS.
Before replacing the DCPS1 (p/n 55GA84510), check all of the loads supplied by it for a short to ground. If there is a shorted load, the DCPS1 may reset after
the short is removed and not require replacement.
Description
DF311, RADF FAILURE/PLEASE CALL SERVICE message (red error light is ON).
Solution
PROBABLE CAUSES:
1. M302 (original feed motor) is not initializing at power up. The 2-pin connector (CN19 - black and red) to the motor is not fully seated, resulting in no M302
operation. Normally, M302 will rotate at power up and spin a timing disc which is detected by PS304 (p/n 120A85550),motor clock detect sensor, check at
CN7-2 in 47 mode.
Reseat CN19 to M302 (p/n 120A80020).
Notes:
a. M302 can be tested in 47 multimode (hold down 4 and 7 at power up), output code 60, press P-00-P.
b. RADF FAILURE messages will not display any F-codes, although a F-code will be registered in the collection data. Collection data can be seen through
the LCD screen in the 25 mode or by printing out a management list from the 36 mode.
c. As an example, this above-mentioned problem registered a F67-2 code in the collection data.
2. A failed RADF IF wiring harness.
Replace the IF wiring harness (p/n 120A90080).
3. Failed PS301 (open/close detect).
Replace PS301 (p/n 120A85580).
Description
Developer leaking from G-seals.
Solution
CAUSE: Due to a difference of drum potential and developing bias, developer is piling up at the ends of the developer unit giving the appearance of
developer leaking from the G-seals. This difference of potential will cause the developer to be pulled from the developer unit.
SOLUTION: Replace the charge grid (p/n 55GA25070) at every PM cycle.
Note: To prevent developer from piling up, clean the charging grid weekly. Instruct the Key Operator on how to use the charge cleaning knob. To use the
charge cleaning knob;
1. Open the front door
2. Locate the green round charge cleaning knob found above the green handle labeled number one.
3. Pull the green knob toward you until it stops.
4. Push the green knob toward the machine until it stops.
5. Repeat this procedure several times.
6. Ensure that the cleaning knob is fully pushed in.
7. Close the front door.
Note: It is critical that the charging grid cleaning be performed at least weekly.
Description
DF311, when feeding an odd-size original with 90% reduction and 8.5x11R copy paper selected, approximately 1-inch of the image is deleted at the trail edge.
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7033
Solution
CAUSE: The RADF APS is unable to correctly detect odd-size scanned originals. The document feeder processes odd-size originals to the closest standard
size. A flash ROM upgrade is required.
SOLUTION: Upgrade flash ROMs to minimum level 37 (system), level 25 (image), DF311 EPROM, level 16 (p/n DF311303-16.0) and FS105 EPROM, level
18 (p/n FS105A04.18.0). The latest firmware provides the RADF ability to detect odd-sized originals.
Note: This function is enabled/disabled (ON/OFF) by a Key Operator Mode memory switch
setting for RADF odd-sized original (last memory switch screen, last item).
Description
Blank copies/prints.
Solution
PROBABLE CAUSES:
1. The 47 mode, output code 120 adjustment was not performed following installation of the IP402.
To properly enable the machine as a copier/printer, perform the following:
a. Access the 47 mode (power ON the machine while pressing the 4 and 7 keys), output code 120.
b. After several seconds, FIN displays on the screen.
c. After FIN is displayed, power OFF/ON the printer and the controller.
d. Press MODE, then menu. Generate a test page to verify controller-to-printer connectivity. The printer is now ready to be adjusted.
Perform the 7033 Printer Gamma correction for 600dpi printing:
Adjusting printer gamma for 600dpi printing (instructions with illustrations can be found in the IP402 Service Manual, pages 2-3 to 2-4).
CAUTION: Be sure that the right side cover and the rear cover of the main body are closed while performing this adjustment. For the output tests, use high
quality 11x17 white paper.
a. Plug in the power cord and power ON the main power switch (rear left side of the main body).
b. Power ON the machine while pressing numeric keys 3 and 6 simultaneously.
c. Select [6. Image quality adj] from the 36 mode menu.
d. Select [1. PWM gamma (Patch)] in the image quality adjustment menu.
e. Check that [PWM gamma (Patch) -Dmax] appears in the message area.
f. Select the 600dpi key.
g. Select the START key and check that the [OK] appears in the RESULT box of the screen.
h. Select the NEXT key to display [PWM gamma (Patch) - SGU] in the message area.
i. Select the No. 50 key.
j. Select the COPY key to display the basic screen.
k. Select 11x17 paper and press the START PRINT button to output the test pattern.
l. Press the C button while pressing the P button to return to the PWM gamma correction menu screen.
m. Repeat steps 9 through 12, selecting the No. 51 key in step 9.
n. Select the NEXT key to display [PWM gamma (Patch) - Gamma Correction] in the message area.
o. Place the No. 50 test pattern on the platen glass with the lightest patch closest to the scale plate; then close the platen cover.
p. Press the No. 50 key.
q. Press the START key to scan the test pattern. [Completed] will be displayed when the test is done.
r. Replace the No. 50 pattern with the No. 51, then close the platen cover.
s. Repeat steps 16 and 17, selecting the No. 51 key in step 16.
t. Ensure that [Completed] is displayed in the message area.
u. Press the NEXT key to display the [PWM gamma (Patch) - Gamma curve] in the message area.
v. Press the START key and ensure that [Completed] is displayed in the message area.
w. Power the machine OFF/ON.
7033 EPROM history hyperlink .
2. The T/S corona unit is contaminated with paper dust.
To clear the paper dust from the T/S corona unit, perform the following (customer instructions):
b. Open the front door.
c. Swing handle #1 (located in the middle of the machine and colored green) to the left and then back to the right. This procedure will provide a slight
jarring effect to the T/S corona unit, which will knock any paper dust contamination from the corona wires.
d. After repeating step 3 four times, close the front door and make a test copy.
3. Inconsistent front door switch (MS1) actuation causes intermittent blank copies.
Inspect for proper MS1 (front door interlock) actuation. The front door interlock actuator (p/n 454011200) may marginally be pushing the plunger of MS1.
Replace the actuator with the modified style (p/n 55GA12240) and, to prevent future problems, replace MS1 (p/n 40AA85010). Refer to 7033/7040
Technical Bulletin #8 for additional information.
4. After replacing a drum, the drum coupling shaft is not properly inserted into the drum flange.
To latch the drum coupling to the drum flange, perform the following:
a. Release the lock lever.
b. Turn the drum coupling shaft in a clockwise direction, until the drum coupling shaft meshes with the drum shaft and drum flange.
c. Ensure that the drum coupling is fully inserted into the drum flange.
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7033
CAUTION: Always use the drum support tool (p/n 55GA20250), included with the machine, to properly align the drum and prevent drum damage.
Description
ADJ USTMENT ERROR 0003 or ADJ USTMENT ERROR 0005 message while performing the PWM gamma (Patch) - Dmax adjustment (36 mode).
Solution
PROBABLE CAUSES:
1. When replacing the drum, the drum coupling shaft is not properly inserted into the drum flange, preventing the drum from rotating.
Fully insert the drum coupling shaft so that the lock lever can slide over the E-clip on the drum coupling shaft. To latch the drum coupling to the drum flange,
perform the following:
a. Release the lock lever.
b. Turn the drum coupling shaft in a clockwise direction, until the drum coupling shaft meshes with the drum shaft and drum flange.
c. Ensure that the drum coupling is fully inserted into the drum flange.
Be certain that the drum coupling shaft is secured with the lock lever (latching bracket auxiliary part, p/n 55GA20282) and repeat the PWM gamma (Patch) -
Dmax adjustment using the following procedure:
a. Power the machine OFF.
b. Access the 36 mode, (power the machine ON, while pressing the 3 and 6 keys).
c. Select [6: Image quality adj.].
d. Select [1: PWM gamma (Patch)].
e. Press NEXT or BACK until [PWM gamma (Patch) - Dmax] appears in the message display area.
f. Press [400dpi] then START. Confirm that OK is displayed in the RESULT indication area on the LCD
g. To end the adjustment, press [Return].
h. Power the copier OFF/ON to exit the 36 mode.
Note: Complete drum removal and installation procedure is detailed on page 2-55 of the 7033/7040 Service Manual (J uly 1998).
2. Incorrect developer installed at PM.
Thoroughly clean out the developing, cleaning and recycling units and install 7033/7040 developer (PCUA 950412) into the developing unit.
Description
How to program ECM, 7033.
Solution
To program ECM mode, first, create the 4-digit key operator password:
1. Access the 25 mode (hold down the 2 and 5 keys while powering the machine ON).
2. Press 6: Password setting
3. Press 1: Key operator password set
4. Enter a 4-digit password* using the keypad (write this number down for future reference).
5. Press SET.
6. Press Return.
Next, create the 8-digit master key code password:
1. Press 2: ECM master key code set.
2. Enter an 8-digit password* using the keypad (write this number down for future reference).
3. Press SET.
4. Press Return.
5. Turn the machine OFF.
To program the initial user in the ECM mode:
1. Access the key operator mode (hold down the help key while the machine ON).
2. Enter the key operator password and press OK.
3. Press 4: ECM.
4. Enter the 8-digit master key code and press OK.
5. Press 1: Change ECM data.
6. Press ID No.: enter a 3-digit value (start with 001) and press OK.
7. Press Password: enter a 5-digit password and press OK.
8. Press Name: enter the users name and press OK.
9. Press Limit: enter the maximum number of copies for this user and press OK
10. Press return to go back to the ECM menu.
Next, verify the count/limit for this user and create additional users.
1. Press 2: ECM data list.
2. Press the arrow key(s) to select the particular user.
3. Press EDIT to change information about the selected user.
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7033
4. Press ADD to create additional users.
5. Press DEL to eliminate users.
6. When finished press Return to go back to the ECM menu.
Next, program what the display will read when the users reach their limit.
1. Press 5: Copy Limit Reached effect.
2. Select one of the three modes and press OK:
Immediately: machine stops when the limit is reached (this setting may disturb some users).
After J ob: machine stops after the end of the current copy job (recommended)
Warning: a warning is displayed when the limit is reached (recommended).
Next, turn the ECM mode ON.
1. From the ECM menu press 4: ECM On/Off setting.
2. Press ON, then OK.
Notes:
1. Item 3: All counter reset is used to reset all users counters (not limits) to zero.
2. To set the amount of time before the machine automatically resets to the ENTER E.C.M. PASSWORD after a copy is made:
a. Access the key operator mode (hold down the help key while the machine ON).
b. Enter the 4-digit key operator password and touch OK to display the Key Operator Mode Screen.
c. Press the down arrow key on the touch screen.
d. Press 13: Memory switches.
e. Press Auto reset timer.
f. Press EDIT to select the reset time you prefer, from OFF to 300 seconds in intervals of 30 seconds.
g. Turn the power OFF and ON to exit the key operator mode.
3. To immediately return to ENTER E.C.M. PASSWORD after a copy job is run, press the P key and C key simultaneously.
* To print out the ECM data and passwords (if lost or forgotten):
1. Enter the 36 mode (turn the machine ON while holding down the 3 and 6 keys).
2. Press 7: List Print
3. Press 4: Management list
4. Press Copy
5. Press start/print
6. Page 8 of this print out will contain the ECM data and passwords.
7. Turn the machine OFF then ON to exit the 36 mode.
Description
DF311, CHECK/RELOAD ORIGINALS IN ORDER AND FACE UP THEN PRESS START message with error light ON.
Solution
CAUSE: The no original detect sensor (PS305) actuator lever spring has become dislodged which impedes flagging of the no original detect sensor when the
RADF original tray (p/n 120A40030) is empty.
SOLUTION: To verify the operation of the no original detect sensor, perform the following:
1. Access the 47 multimode (power the copier ON, while pressing the 4 and 7 keys), input code 60, press P-00-P.
2. In the darker blue band at the top of the touchscreen, the state of the no original detect sensor is displayed. With no paper loaded in the RADF original
tray, [IN:OFF] is displayed. If [IN:ON] is indicated, the no original detect sensor is not being flagged by the actuator lever.
3. Repositioning the actuator lever spring should restore proper movement of the no original detect sensor actuator lever. Replace the actuator lever spring
(p/n 120A45370), as necessary.
Notes:
a. The symptom occurs after the last original exits the document feeder.
b. The error light and message can only be cleared by powering the copier OFF/ON.
Description
Teflon coating is wearing off the edges of the upper fuser roller at the paper edge contact point. The problem appears at approximately 70,000 to 80,000
copies.
Solution
CAUSE: Toner is adhering to the rear side of the charging grid causing a difference of drum potential and developing bias. This difference of potential will
cause developer to be a pulled from the developer unit, onto the paper, and then conveyed to the fuser unit. Over time this developer will wear down the
coating of the upper fuser roller.
SOLUTION: Clean or replace the charging grid (p/n 55GA25070) and replace the upper fuser roller (p/n 55GA53030).
Note: To prevent the developer from being pulled from the developer unit, clean the charging grid frequently and replace it at every PM. Instruct the
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7033
customer on how to use the charge cleaning knob. To use the charge cleaning knob;
1. Open the front door.
2. Locate the green round charge cleaning knob found above the green handle labeled number one.
3. Pull the green knob toward you until it stops.
4. Push the green knob toward the machine until it stops.
5. Repeat this procedure several times.
6. Ensure that cleaning knob is fully push in.
7. Close the front door.
Note: It is critical that the charging grid cleaning be performed at least weekly.
Description
Fuser abnormality codes (F34, F35, F36) or erratic codes (F00, F56, E56) and messages (PLEASE CALL FOR SERVICE message at power up, along with a
'serviceman' icon. No error code is displayed).
Solution
CAUSE: False fuser abnormality, possibly due to a power interruption.
SOLUTION: Verify that the code is not a fuser component failure (i.e., lamp, damaged roller, frayed wiring). To clear fuser abnormality or erratic codes and
messages, perform the following:
1. Access the 25 mode (power the machine ON, while pressing the 2 and 5 keys).
3. Select software dipswitch 3-1 using the arrow keys.
4. Set the switch to OFF (0).
5. Press [Return] to end the setting.
Description
DF311, selection of 5.5x8.5 paper size when an 8.5x11 original is placed in the document feeder.
Solution
CAUSE: RADF original size detection is not adjusted properly.
SOLUTION: To adjust the RADF original size, perform the following:
1. Enter the 47 mode, power the machine ON while holding down the 4 and 7 keys.
2. Enter [6] and [9].
3. Place a 5.5x8.5R original on the RADF.
4. Press the [Start] button.
5. Press the [Stop/Clear] button.
6. Press the [P] button.
7. Press [1].
8. Place an 11x17 original on the RADF.
11. Power the machine OFF and ON using the Sub Power switch on the left side of the machine.
Note: This adjustment is incorrect in early service manuals.
Description
How to perform the touchscreen sensitivity adjustment.
Solution
To adjust the LCD sensitivity, perform the following:
1. Hold the Help key while powering the copier ON (Key Operator Mode).
2. Press selection [10] on the LCD to access the control panel adjustment screen. Note: If the touchscreen is so far out of adjustment that there is no
response when pressing [10], the control panel adjustment can be accessed by touching any numeric key on the key pad. Two plus symbols (+) should be
visible on the screen.
3. Touch [+] at the upper right corner lightly with a touch pen (something with a round tip made of resin is recommended). Check the coordinates displayed in
the top line at the top of the screen.
4. Ensure the X coordinate and the Y coordinate displayed in the message area fall within the standard values. The acceptable values are on the second
line.
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7033
5. If the values are not within acceptable parameters, repeat Step 3 until the values are acceptable.
6. Touch [+] at the lower left lightly with a touch pen, and repeat the process used for the upper right coordinate until acceptable values are achieved.
7. As verification of a correct adjustment, touch the CHECK keys at the upper left and lower right corners. You should hear a beep tone for each one. If a
beep tone is not heard, repeat the adjustment.
8. Power the machine OFF to store the adjustment. Power the machine ON normally and check operation of the touchscreen.
Description
DF311, blur or jitter on copies in the front-to-rear direction, 42mm from the trail edge, when feeding from the RADF.
Solution
PROBABLE CAUSES:
1. Incorrect RADF position or height adjustment.
To adjust the document feeder height, perform the following:
Note: Disconnect RADF connector and turn off both power switches on the main body.
a. Loosen two set screws on the stopper bracket on the main body and the set screw on the DF311 stopper plate.
b. Remove the read cover.
c. Place two RADF adjustment jigs stopper plate mounting hole.
d. Lower RADF so the guide hole matches the adjustment jigs.
e. Slowly lift the RADF and then tighten stopper bracket set screws.
f. Perform steps 3 though 5 until stopper contacts the scanning glass.
Note: The RADF position and height adjustments are outlined in the DF311 service manual pages 6 and 7.
Note to NSSG Web Support users: This hyperlink is provided for internal use only.
To download the service manual from Konica's home page (www.konicabt.com), click on [Secure] enter User Name and Password scroll down to the
Technical Information section and click on [Technical Manuals] scroll down to the Service Manuals section and click on [Model DF-311]. Save the program
to disk.
2. Paper lurches forward when leaving the roller assembly (p/n 120A45180). This is caused by excessive pressure on the roller plate spring(s) (p/n
120A-4520).
Adjust each roller plate spring to 90g 10g.
Description
FS105, STAPLER FAILURE message at power up.
Solution
CAUSE: A bent mounting bracket for the stapler safety switch (MS804).
SOLUTION: Ensure that MS804 actuates when the shutter below it is raised. Reform the mounting bracket, if necessary.
Description
EPROM history, 7033.
Solution
7033 level 46z firmware enhancement list in Adobe Acrobat format. .
The 7033 EPROM history hyperlink contains information regarding the latest revision levels and lists enhancements.
Notes:
1. DF311 EPROM must be a version 16.0 or higher prior to flashing the latest level into the main body. This EPROM can be downloaded from the Konica
web site (EPROMS FOR ACCESSORIES) file name is DF311-16.EXE or ordered from the parts department (p/n DF311303-16.0).
2. This EPROM cannot be flashed into the DF311 like the main body, it must be removed from the DF311 and rewritten or replaced with the latest version.
3. To view the PDF, Acrobat Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe Web site at:
Description
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7033
DF311, intermittent J 62-0, J 62-2, J 62-4, J 63-1, or J 63-6 during operation.
Solution
CAUSE: Black grease-like material found on original pick-up clutch plate (p/n120A82010). Although the clutch is of the non-serviceable type, it is possible to
open the clutch and clean the clutch plate surfaces.
SOLUTION: Remove the gold-colored retaining rings at either end of the clutch. Disassemble and clean the clutch faces. When reassembling the clutch, be
sure not to put the retaining rings on excessively tight as this may cause improper clutch operation.
Description
Memory specifications, 7033.
Solution
The machine is equipped from the factory with 16MB of imbedded memory on the main CB which is upgradable to 80MB. MU-103 memory modules (32MB,
SIMM) can be ordered using PCUA 950781.
Memory is mounted on the main CB which is located beneath the platen glass under the lens cover.
Note: Proper performance is guaranteed ONLY with Konica specified SIMM memory modules. Memory configuration and specifications are very complicated.
As a result, purchase of memory from a vendor may result in the wrong SIMM, although the product is of a high quality. The following specifications are
guidelines.
Konica 32MB SIMM modules (PCUA 950781) are available at 60 or 70ns, with non-parity. These modules have tin plated contacts. The original 16MB SIMM
in the E-RDH is GOLD plated. EDO (Extended Data Output) can NOT be used.
Note: Some 60ns SIMMs are provided. 60ns memory can be used in combination with 70ns as long as a 70ns SIMM is installed in bank 0 (in the first slot).
The E-RDH does not require parity memory.
Note: After installation of any memory, the memory check procedure should be performed.
Note: IP402 Memory is different; See IP402.
Volatile Memory Guarantee Statement
The Konica 7033 uses an E-RDH (Electronic Recirculating Document Handler). This E-RDH stores each job in memory prior to printing. The standard E-RDH
configuration is 16MB of memory. The memory module used to achieve this is the 72-pin SIMM (Single Inline Memory Module) type. This memory is volatile
i.e. all memory addresses on a module of this type are reset whenever power is removed.
Optional configurations for the E-RDH allow for memory to be increased above the standard 16MB configuration. This is done by adding other modules of the
same type only, thus an optional memory configuration would also be volatile.
The process of powering the Konica 7033 off via the main power switch on the lower left corner of the exit side of the machine removes power from the
E-RDH, thus any information previously stored will be impossible to retrieve when the main power switch is turned ON.
When memory is expanded, the following adjustment must be performed to verify the E-RDH functionality:
1. Access the 47 mode, output code 198 and press start/print (memory check is started, it takes approx. 5 min). Do not press start/print again.
2. The output value according to the amount of expanded memory will be displayed following "OUT:" on the LCD:
Expanded : Output
memory value
0 MB 9994
16MB 9995
32MB 9996
48MB 9997
64MB OK
Notes:
1. This check is used only to verify SIMM condition - not the E-RDH board except to determine its SIMM access function.
2. A maximum of 4 SIMMs can be mounted
3. If any 1 fails, Memory Error will display and each SIMM must be checked to determine which has failed.
Konica Specified SIMM Memory module
Description
Unable to perform the LCD sensitivity adjustment.
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7033
Solution
CAUSE: Pressure is being applied to the touchscreen, causing the coordinates to change.
SOLUTION: Remove the operation panel and inspect the LCD area for any object that may be applying pressure. Reinstall the operation panel and perform
the LCD sensitivity adjustment:
1. Hold the Help key while powering the copier ON (Key Operator Mode).
2. Press selection [10] on the LCD to access the control panel adjustment screen. Note: If the touchscreen is so far out of adjustment that there is no
response when pressing [10], the control panel adjustment can be accessed by touching any numeric key on the key pad. Two plus symbols (+) should be
visible on the screen.
3. Touch [+] at the upper right corner lightly with a touch pen (something with a round tip made of resin is recommended). Check the coordinates displayed in
the top line at the top of the screen.
4. Ensure the X coordinate and the Y coordinate displayed in the message area fall within the standard values. The acceptable values are on the second
line.
5. If the values are not within acceptable parameters, repeat Step 3 until the values are acceptable.
6. Touch [+] at the lower left lightly with a touch pen, and repeat the process used for the upper right coordinate until acceptable values are achieved.
7. As verification of a correct adjustment, touch the CHECK keys at the upper left and lower right corners. You should hear a beep tone for each one. If a
beep tone is not heard, repeat the adjustment.
8. Power the machine OFF to store the adjustment. Power the machine ON normally and check operation of the touchscreen.
Note: See service manual page 1-53.
Description
F41-1 at power up or during copier operation.
Solution
PROBABLE CAUSES:
1. Failed DCPS1.
With CN386, CN387 and CN388 disconnected from DCPS1, there is no 24V DC present on any pins. Replace DCPS1 (p/n 55GA84510).
2. The exposure unit is binding on long screws used to install the right side cover.
Install the correct length screws for this cover (p/n 00Z144062).
3. An open F1 fuse on the scanner drive board.
Check the 24V DC loads driven by the scanner drive board for mechanical binds or electrical shorts before replacing the scanner drive board (p/n
55GA-9050).
4. A loose pin on one of the scanner drive board connectors.
Ensure that all of the pins and connectors are seated on the scanner drive board.
Description
Image is deleted when copying small originals from the platen glass in APS mode.
Solution
CAUSE: RADF is unable to detect odd-sized scanned originals.
The RADF will process any odd-size original to the closest standard size.
SOLUTION: These copies can be made from the platen glass provided the following is set correctly:
Set non image erase to ERASE OUTSIDE ORIGINAL ONLY IN APS / AMS.
Perform the following steps to make the adjustment:
1. Access the Key Operator Mode (power machine ON while pressing the HELP button).
2. Press the down arrow to scroll to next screen.
3. Select 13. MEMORY SWITCH.
4. Press the down arrow on right side of display and scroll to NON IMAGE ERASE.
5. Press the EDIT button until display reads ERASE OUTSIDE OF ORIGINAL ONLY IN APS / AMS.
6. Press RETURN to select this feature.
7. Power machine OFF/ON to exit the Key Operator Mode.
Description
FS105, PLEASE CONNECT FINISHER TO THE COPIER message at power up.
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7033
Solution
CAUSE: Either the finisher interlock switch (MS801), is not actuated, or one of the finisher tray restriction switches (MS802/MS803), are actuated.
SOLUTION: To check the status of the microswitches, perform the following:
1. Power the machine ON, with the finisher latched against the copier.
2. Ensure that 24V DC is present at CN703-10 on the finisher CB, this is the voltage supply line for the microswitches.
3. Check for 24V DC at CN703-8 on the finisher CB, if the voltage is present then the interlock switch (MS801) is properly actuated. It the voltage is not
present then either the switch is not actuated, or it has failed. To obtain a new switch order p/n 12QR86010.
4. Ensure that 24V DC is present at CN703-7 on the finisher CB, this is the voltage supply line for the finisher tray restriction switches.
5. Check for 24V DC at CN703-5 on the finisher CB, if the voltage is present then both (MS802/MS803) are in their normal non actuated condition. If 24V DC
is not present then one or both of the finisher tray restriction switches (MS802/MS803) are actuated, or have failed. To obtain the switch(es) order p/n
12QR86010.
Notes:
a. Ensure that the finisher is properly aligned to the main body.
b. If source voltage to the switches is not present, replace the finisher CB (p/n 120H-9010).
Description
How to operate the 7033 when the finisher fails.
Solution
In the event the FS105 finisher is inoperable, the machine may be used with a catch tray. The catch tray consists of two separate parts; exit tray 1, (p/n
40AA12120) and exit tray 2, (p/n 40AA12130).
To enable the offset (sort) mode with no finisher installed, perform the following:
1. Ensure that the catch tray is installed. Use 8.5x11 originals only (mixed original mode cannot be used).
2. Press the Output key.
3. On the touchscreen, press ALTERNATE, SORT, then OK.
4. Proceed with copying.
The machine will auto rotate every other set. One set will be 8.5x11 and the next will be 8.5x11R, etc.
Notes:
a. Only 11-inch copy paper can be used, therefore both sizes must be loaded for this feature to work. If a drawer base is not used, the bypass tray may
be used for either size.
b. If the 7033 is configured as a printer (connected) and system software 4.1.2 is loaded in the print controller, a PROCESSING DATA message is
displayed on the operation panel and the 7033 will not print.
c. Upgrading system software version 4.1.2 with the patch still does NOT allow the printer to function without a finisher.
Description
Blank LCD.
Solution
PROBABLE CAUSES:
The ERROR LED is ON after flash ROM procedure using a computer.
1. The flash procedure was performed from a DOS window. When using a PC to upgrade the firmware, the procedure must be performed from DOS (not a
DOS window within Windows* 3.1, Windows 95 or Windows 98).
Note: If the flash ROM procedure fails, the operation panel display will be blank and the ERROR LED will remain ON. In this condition, the machine is ready
to accept the flash ROM procedure without accessing the 25 mode. To flash the ROMs, use the Windows 95 flash procedure.
2. The process to flash the Image ROM was not completed. Data transfer is complete when the Start key on the LCD lights up, the Data LED goes out and
the PC screen displays: Image control (ISW_2) completed along with a checksum value.
3. Corrupted or incomplete flash ROM files. After downloading all the files, compare each file size listed on the website to the file size listed in the
C:\KONICA\PCISW directory. If the file sizes are different, a problem occurred during transmission. Download the necessary files again.
7033 EPROM history hyperlink .
4. Incompatible PC or parallel port settings. Minimum requirements:
Pentium* 100Mhz, parallel (printer) cable, standard [parallel port settings]).
5. Blank display after pressing the mode key when setting up as a printer.
Failed engine interface card (EIC).
To verify the condition of the EIC, perform the following:
a. Verify connectors from the EIC to DCPS2 and the EIC connection to the main CB.
b. Verify a PRINTER BOARD FAILED message by pressing the [Setting] button on the display in the printer option menu.
c. Replace the EIC (p/n U131-6600).
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7033
6. After installing an IP upgrade kit (PCUA 950417) to make it a printer, the copier does not power up and the display is blank. The problem occurs when the
EIC card is plugged into the option box because one of the harnesses for the IP upgrade kit is not plugged in.
Connect the extra connector to the inside, left corner of the optics area. There should not be any extra connectors.
Description
No feed from any tray after installing a new feed assembly.
Solution
CAUSE: This is a new-style feed assembly that may not be compatible with the existing drive assembly for specific trays. Refer to 7033/7040 Technical
Bulletin #10 for more detail.
SOLUTION: If you install a new feed assembly and experience a no-feed condition from that tray, order the part number identified in your parts catalog for the
paper feed drive unit. Specific part numbers cannot be provided because they change based on the specific tray being driven. New-style drive units will be
substituted based on the original part number.
Note: The serial number cut-in for the new-style feed assembly is 55QE03603 onwards.
Description
APS is selecting special 8.5x11 paper from Tray 1 instead of plain 8.5x11 from the LCT.
Solution
CAUSE: APS detects paper size only. If special paper is loaded into a particular tray, that tray should NOT have APS enabled.
SOLUTION: To program ATS/APS for a particular tray, perform the following:
1. Access the Key Operator Mode (press the Help key while powering ON).
2. Scroll to option [13. Memory SW].
3. Scroll to ATS/APS for the specific tray.
4. Press Edit.
5. Verify that the setting indicates OFF for the tray containing the special paper.
6. Power the machine OFF/ON to exit the Key Operator Mode.
Description
DF311, E89-01 when scanning an original through the RADF.
Solution
CAUSE: Early EPROM level remains on the RADF CB after upgrading main body firmware.
SOLUTION: Upgrade the RADF CB EPROM to the latest level after flashing main body ROMs (available on the WEB under EPROMs FOR ACCESSORIES)
using file name DF311-16.EXE or from the parts department using part number DF311303-16.0)
Note: This EPROM can not be flashed into the DF311 like the main body, it must be removed from the DF311 and rewritten or replaced with the latest
version.
Description
F51-3 during operation.
Solution
CAUSE: A toner motor (M10) speed abnormality.
SOLUTION: Check for binding components in the toner hopper and toner motor operation.
To check the toner motor, perform the following:
1. Access the 47 mode (power the machine OFF, then, while holding down on the 4 and 7 keys, power the machine ON), output code 58.
2. If the toner motor (p/n 55HE-3290) does not turn:
a. Remove the toner bottle and inspect it for damage.
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7033
b. Ensure that there is 24V DC between CN89-1 and CN89-2 at M10. If there is no 24V DC, troubleshoot the wiring and DCPS1.
c. Check the M10 control signal (CN89-3 at M10). The control signal should go from HI to LO to turn ON the motor. Check the wiring and signal back to
the PRDB (CN32-A18).
CAUTION: A failed or bound motor may have damaged the printer/ADU driver board (p/n 55HA-9060).
4. Replace the toner bottle and run copies to lower the toner concentration ensuring that M10 is functioning.
Description
Intermittently, the display indicates PRINT BOARD FAILURE during operation.
Solution
CAUSE: EIC board failure.
SOLUTION: Replace the EIC board (p/n U131-6600)
Description
Intermittent F51-6 during copy process.
Solution
CAUSE: Failed write unit.
SOLUTION: Replace write unit (p/n 55GA-6500).
CAUTION: If the 7033 serial number is above 55QE06364, order the current style write unit (p/n 55HA-6500) which is only compatible with the current style
polygon drive board (p/n 55HA-9250).
Notes:
3. Possible SCDB failure (p/n 55GA-9050), not responding to the control from image CB for M5 stop.
Description
The Repeat, Auto Layout, or Non-image Area Erase functions are not operating correctly.
Solution
CAUSE: There is an excessive amount of light entering the optics area. When using these functions the document feeder must be in the correct position
above the platen glass.
SOLUTION: Slowly close the document feeder until the green Xenon lamp is lit. Then raise the document feeder approximately one inch. This will allow the
Repeat, Auto Layout, or Non-image Area Erase functions to operate correctly.
Description
FS105, staples are not advancing, resulting in no stapled copies.
Solution
CAUSE: The drive gear on the end of the staple conveyance roller (internal parts for the stapler are not available) is broken. After being in stock for long
time, the sheet of staples attach or 'stick' to the staple feed roller. This places excessive load torque on the drive during initial rotation, causing the ratchet
gear to break.
SOLUTION: Replace the stapler unit (p/n 120H50400). As a preventative measure at setup, or after long storage time, remove the staple cartridge for
approximately 10 seconds, then reinstall.. This allows the staple sheet to separate from the staple feed roller. A permanent fix would be an improved ratchet
gear for production equipment.
For internal use only: stapler unit failures
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7033
Description
Intermittent J 34-4 during operation with no finisher (FS105) installed,
Solution
CAUSE: Paper exit sensor shaft (p/n 55GA48260) catches on the lever plate (p/n 40AA46250). The problem may get worse as paper is stacked on the exit
tray. This is because the weight of the paper pulls on the exit door, causing the lever plate and the sensor shaft to come in contact.
SOLUTION: Slightly reposition the entrance guide material (p/n 55GA48170) so that the tension of the exit door is not excessive.
Notes:
1. To help locate the paper exit sensor shaft (p/n 55GA48260) refer to page 37 item 10 of the 7033 parts catalog (6/1998).
2. To help locate the lever plate (p/n 40AA46250) refer to page 37 item 3 of the 7033 parts catalog (6/1998).
3. To help locate the entrance guide material (p/n 55GA48170) refer to page 39 item 18 of the 7033 parts catalog (6/1998).
Description
Code 81-02 when flashing ROMs.
Solution
CAUSE: Machine ROMs flashed with 7040 software instead of 7033.
SOLUTION: Flash the ROMs with the latest 7033 version, using a computer. To flash the 7033 ROMs, use the Windows* 95 flash procedure.
7033 EPROM History
Description
E56-01 at power up.
Solution
CAUSE: Image control communication abnormality. When the SW2 (sub power) is switched ON, the signal from the ICB (image control board) is not sent to
the CB (control board) within 10 seconds.
SOLUTION: Reseat all the connectors on the CB, ICB, SCDB (scanner drive board), PRDB (printer drive board), the NVRAM and EPROMS. If the problem
persists, check the ROM version of the ICB in the 25 mode. To check ROM version, perform the following:
1. Power OFF the copier with SW2 (sub power), leaving SW1 (main power) ON.
2. Access the 25 mode (switch SW2 ON while simultaneously pressing the 2 and 5 keys). The 25 mode menu screen appears.
3. Press [9. ROM version]. The ROM version display screen will appear.
Note: If ROM version data does not appear (allow approximately 5 to 10 seconds for the ICB ROM version data to populate on the LCD), replace the ICB
(p/n 55PA-9020).
Description
Black areas or lines on copies when using the non-image area erase mode.
Solution
Black areas or lines on copies when using the non-image area erase mode.
CAUSE: The read process is recognizing an external light source.
SOLUTION: To correct this issue perform the following:
1. Access the 25 mode (power OFF, hold the 2&5 keys while powering ON).
2. Select option 1 (Software SW).
3. Scroll to dipswitch 7-0 and set to OFF (0).
4. Scroll to dipswitch 8-0 and set to ON (1).
5. Turn power OFF/ON.
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7033
Description
DF311, selection of A4R paper size when 8.5x11R is placed in the document feeder tray.
Solution
CAUSE: The destination switch is set to J apan or Europe.
SOLUTION: Set the destination switch to USA.
1. Access the 25 mode (turn the machine ON while holding down the 2 and 5 keys).
3. Scroll to software dipswitch 5-0 using the arrow keys.
4. Set 5-0 to 1.
5. Scroll to 5-1.
6. Set 5-1 to 0.
7. Press [Return].
8. Power the machine OFF then ON to exit the 25 mode.
Description
FS105, F70-0.
Solution
PROBABLE CAUSES:
1. Failed finisher CB. IP1 (24V DC) is open. Check for mechanical binding of Tray 2 and Tray 3 exit rollers. Check for damaged or pinched wires from
CN707 to Tray 2 motor (M810) and Tray 3 motor (M811) . Replace the finisher CB (p/n 120H-9010).
2. Firmware update required. When copying 8.5x11 or smaller size originals in the mixed original mode, the code occurs. Install minimum level 13.0
EPROM FS105 EPROM history hyperlink in the IC4 position on the finisher CB.
Description
FRONT DOOR IS OPEN message occurs intermittently.
Solution
CAUSE: The door switch actuator on some machines is too short to actuate the door switch.
SOLUTION: A new actuator (p/n 55GA12240) is available to correct this problem. It has been installed during production beginning with serial number
55HE05302. The new actuator can be ordered free of charge through September 15, 1999 by following the procedure outlined in Technical Bulletin #8.
Note: It is highly recommended that the door switch (p/n 40AA85010) be replaced as well.
Description
How to program the default operation panel touchscreen (Direct Screen).
Solution
To program the default operation panel touchscreen, perform the following:
1. Upgrade flash ROMs to minimum level 37 (system), level 25 (image), DF311 EPROM level 16 (p/n DF311303-16.0) and FS105 EPROM level 18 (p/n
FS105A04-18.0).
3. Press [1. Software SW].
4. Select software dipswitch 11-5 using the up/down arrow keys.
5. Select OFF (0) or ON (1) to program the desired default operation screen:
OFF =The original layered operation default screen is selected.
ON =The new direct screen selection operation default screen is selected.
6. Press Return to end the setting.
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7033
Description
Universal tray does not indicate proper paper size.
Solution
CAUSE: The left paper regulating plate (p/n 40AA47102) has fallen out of position. The paper detecting actuators are not properly actuating for desired
paper size.
SOLUTION: Install the paper regulating plate into the holes on the bottom of the cassette tray immediately to the left of the paper. The intended paper size
for each hole is embossed next to the hole. Close the universal tray and ensure that the proper size is indicated on the display.
Description
Light copies only in the center of the page. ADJ USTMENT ERROR 0002 message when performing the Dmax adjustment (36 mode).
Solution
CAUSE: The write unit mirror (p/n 55GA65080) is dirty.
SOLUTION: Remove the write unit and inspect the laser path, carefully cleaning as necessary. A coating of toner or a fogging of the mirror is causing the
copy quality problem. Dirt or film on the optics corresponds to the light area on prints/copies. Repeat the PWM gamma (Patch) - Dmax adjustment using the
following procedure:
1. Power the machine OFF.
2. Access the 36 mode, (power the machine ON, while pressing the 3 and 6 keys).
3. Select [6: Image quality adj.].
4. Select [1: PWM gamma (Patch)].
5. Press NEXT or BACK until [PWM gamma (Patch) - Dmax] appears in the message display area.
6. Press [400dpi] then START. Confirm that OK is displayed in the RESULT indication area on the LCD
7. To end the adjustment, press [Return].
Description
Solution
CAUSE: The charge corona is not properly seated in the drum unit.
SOLUTION: Remove the drum unit and ensure that the charge corona unit is fully seated.
Description
Light or washed out image on the front portion of the copy.
Solution
CAUSE: If the internal test patterns are normal, the lighting volume AUX mirror (p/n 55GA61090) frame may be bent causing an incorrect light angle to the
lens/CCD unit. This causes the light image on the copy.
SOLUTION: Replace the lighting volume AUX mirror (p/n 55GA61090).
Note: If the mirror frame is bent, it is possible that the glass covering the white reference plate is broken or chipped. Inspect and replace the glass stopper
plate assembly (p/n 55GA-6310) if necessary.
Description
Code 81-01 after flashing the ROMs.
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7033
Solution
CAUSE: The image control board flash did not complete or 7040 files were used instead of 7033.
SOLUTION: Reseat all connectors on the image CB, the scanner DB, the printer DB, and the main CB. If the problem still exists, replace the image CB (p/n
55PA-9020) and reflash the ROMs using the Windows* 95 flash procedure.
Description
Constant paper feed from Tray 1.
Solution
CAUSE: Poor electrical connections on CN316 of the PFDB due to cold/broken solder joints. This is allowing SD2 (1st paper feed solenoid) to energize while
the 7033 is powered up. Tray 1 will not feed when SD2 (CN317), on the PFDB, is unplugged.
SOLUTION: Repair/replace the PFDB (p/n 55GA-9210).
Description
How to end the current ECM session, and immediately display ENTER E.C.M. PASSWORD on the LCD.
Solution
At the end of the copy job, press and hold the P key, then press and hold the C key (CLEAR QTY), and release both.
Description
FS105, unable to offset stack in Mixed Original mode.
Solution
CAUSE: This is normal operation.
SOLUTION: The FS105 does not allow stacks of paper with different widths to be sorted or stapled. The 7033 will start to output copies prior to all of the
originals being scanned through the DF311. When mixed original mode is selected, the machine does not detect that all of the originals are the same width,
therefore the sort or staple functions cannot be performed.
Description
How to enable the offset (sort) mode when a finisher is not installed.
Solution
To enable the offset (sort) mode, perform the following:
1. Ensure that the catch tray is installed (exit tray 1, p/n 40AA12120 and exit tray 2, p/n 40AA12130). Use 8.5x11 originals only (mixed original mode cannot
be used).
2. Press the Output key.
3. On the touchscreen, press ALTERNATE, SORT, then OK.
4. Proceed with copying.
The machine will auto rotate every other set. One set will be 8.5x11 and the next will be 8.5x11R, etc.
Note: Only 11-inch copy paper can be used, therefore both sizes must be loaded for this feature to work. If a drawer base is not used, the bypass tray may
be used for either size.
Description
J 90-0 or jam position 9 at power up.
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7033
Solution
CAUSE: Failed PS29 (fuser exit sensor) or the photosensor actuator is binding/dislodged.
SOLUTION: To check PS29 operation, perform the following:
1. Check PS29 actuation for proper spring action, and free movement.
2. Ensure that PS29 is actuated during the idle state.
Note: Proceed to the next steps if the problem is not resolved.
3. Verify PS29 signal state in diagnostics by accessing the 47 multimode (while powering the copier/printer ON, simultaneously press the 4 and 7 keys), input
code 22, press P-01-P. The LCD should indicate OFF. IF ON is displayed, verify the that the sensor beam is flagged by the actuator.
Note: Power the machine OFF/ON to exit the 47 mode.
4. Inspect the photosensor connection at the sensor.
5. Verify 5V DC for PS29 at the main CB, CN33-B21. If the voltage can not be verified, trace the voltage loss. The applicable components to troubleshoot
are, in order, DCPS1, DCPS2, main CB, image CB, scanner DB, and the printer DB.
6. Replace PS29 (p/n 552085510) if the above measures do not resolve the problem.
Description
DF311, no original feed.
Solution
PROBABLE CAUSES:
1. The original feed clutch (CL302) is not engaging.
To verify the operation of the original feed clutch, perform the following:
a. Access the 47 multimode (power the copier ON, while pressing the 4 and 7 keys), input code 60, press P-05-P.
b. In the darker blue band at the top of the touchscreen, the state of the original feed clutch is displayed. With CL302 in idle, IN:OFF is displayed. When
START is pressed, OUT:ON is displayed and a single click should be heard.
c. If no click is heard, remove the clutch from the feed shaft (p/n 120A15119) by releasing the retaining clip, and perform the following:
I. While CL302 is still connected, locate the brass sleeve on the rear of the clutch where the retaining clip was removed.
II. Rotate the white gear in idle and hold the brass sleeve. The brass sleeve should not rotate.
III. Press START and turn the white gear. The brass sleeve should rotate. If not, replace CL302 (p/n 120A82020).
2. The feed assembly does not drop into position due to a failed shaft assembly.
Replace the shaft assembly (p/n 120A-4670).
Description
Light band on the front edge of copies and internal test patterns running lead-to-trail approximately 1-inch wide.
Solution
CAUSE: The fourth mirror (p/n 55GA65080), which is located above the drum and reflects the emitted laser light from the write unit onto the drum surface, is
dirty.
SOLUTION: To clean the fourth mirror, perform the following:
1. Power the copier OFF.
2. Remove the drum unit.
3. Inspect the fourth mirror surface for any signs of dusting or fogging. Thoroughly clean the mirror surface with glass cleaner and a soft cloth or cotton pad.
4. Reinstall the drum unit.
5. Power the copier ON.
Description
Excessive delay from the moment a key or the touchscreen is pressed to when the command is accepted.
Solution
CAUSE: The screws that hold the LCD touchscreen in place are loose. This allows movement of the board, causing the delay due to intermittent contact.
SOLUTION: Access and secure the boards on the operation panel. Verify proper operation.
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7033
Description
The 7033 intermittently powers OFF/ON or indicates a code E56-07.
Solution
CAUSE: Code E56-7 indicates a communication abnormality between the main CB and the operations panel.
SOLUTION: Reseat all connectors on the main CB and the operation panel. Replace the main CB (p/n 55GA-9300) if the problem persists.
Description
FS105, how to select a staple option for the finisher when the Mixed Original mode is selected.
Solution
The operation of the FS105 will not allow stacks of paper with different widths to be sorted or stapled. The 7033 will start to output copies prior to all of the
originals being scanned through the DF311. When mixed original mode is selected, the machine does not know if all of the originals are the same width,
therefore the sort or staple functions cannot be performed.
Description
F52-5 after installing the video interface kit.
Solution
CAUSE: The fan for the video interface kit is disconnected.
SOLUTION: Locate and connect the 2-wire connector in the upper right corner (viewed from the rear of the machine). It may be behind the DC power board
or inside the optics cavity.
Description
DF311, J 63-4 using 2:1 and 2:2 copy modes. The originals are not reversed for two-sided copying.
Solution
CAUSE: The document feeder guide is broken. When removing or installing guide plate (B), the shaft holder on guide plate (A) may crack. All of the parts
have been modified beginning with DF311 serial number 120BO1675 and a gude plate (A) holder has been added to reduce the possibility of cracking.
SOLUTION: To install the modification on a DF311 below serial number 120BO1675, all four of the following parts must be replaced as a set:
1. Guide (p/n 120A45551)
2. Guide plate (A) (p/n 120A45513)
3. Guide plate (B) (p/n 120A45541)
4. Guide holder (C) (p/n 120A45980)
For detailed information regarding parts interchangeability, refer to Parts Information Bulletin #93.
Description
How to install a Hecon* key counter.
Solution
On the rear of the Hecon receptacle there are pins with numbers next to them. Attach the harness to the receptacle as follows:
Black to pin 1
Red to pin 3
Green to pin 4
White to pin 6
Note: Pins 2 and 5 have no wires attached.
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7033
Description
Intermittent E89-02 in idle or during copier operation.
Solution
PROBABLE CAUSES:
A new actuator (p/n 55GA12240) is available to correct this problem. It has been installed during production beginning with serial number 55HE05302. Refer
to 7033/7040 Technical Bulletin #8 for additional information.
Description
FS105, intermittent FINISHER TRAY FAILURE message.
Solution
CAUSE: MS804 (stapler safety) is incorrectly positioned or has failed.
SOLUTION: Position MS804 so it is making contact when the shutter is lowered, and is open when the shutter is raised. If the problem persists, replace
MS804 (p/n 12QR86010).
Description
How to set the Weekly Timer date and time.
Solution
To set the Weekly Timer time and date, perform the following:
1. Access the Key Operator Mode (power the copier ON while pressing the Help key).
2. From the System/Copier Setting menu screen, press [1. System Initial].
3. From the Initial Setting menu screen, press [1. Time].
4. From the System Initial:Time screen, use the arrows to cursor to the digits of the time or date to be changed.
5. Use the numeric keypad to change the digits and press OK.
6. Power the copier OFF/ON to exit the Key Operator Mode.
Description
How to program auto reset time for copier or printer configuration.
Solution
Copier Configuration:
To program the amount of time before the machine resets to original settings:
1. Access the Key Operator Mode (hold down the help key while powering the machine ON). Note: If necessary, enter the 4-digit key operator password and
touch OK to display the Key Operator Mode Screen.
2. Press the down arrow key on the touchscreen.
3. Press 13: Memory switches.
4. Press Auto reset timer.
5. Press (EDIT) to select the reset time you prefer, from OFF to 300 seconds in intervals of 30 seconds.
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7033
Note: This setting also affects the amount of time before ENTER PASSWORD is displayed if the ECM mode is enabled.
Printer Configuration:
To program the amount of time before the machine resets to original settings, perform the following:
2. Press the Printer key on the touchscreen.
3. Press the EDIT key to enable auto reset, and continue to press the EDIT key until the desired reset time is displayed.
Description
How to program auto shut-off and low power mode.
Solution
To program or disable the auto shut-off mode, perform the following:
1. Access the key operator mode (turn the machine ON while holding down the help key).
2. Press the down arrow to display further menu items.
3. Press 12: Power Save.
4. Select the desired time settings for each mode (5 - 240 minutes).
5. At the bottom of the programming screen, touch Next.
6. Press ON or OFF for AUTO SHUT-OFF (AUTO LOW POWER cannot be turned off).
7. Turn the machine OFF and ON to return to exit the key operator mode.
Description
ADJ USTMENT ERROR 0001 message while performing the PWM gamma (Patch) - Dmax adjustment (36 mode).
Solution
PROBABLE CAUSES:
1. Poor drum carriage connection.
Inspect the drum carriage connector for any pins that are not positioned properly. Reform as necessary. Inspect the charge corona to ensure that it is seated
properly and that no portion is grounding to the drum.
2. The Dmax sensor is dirty.
Remove the drum carriage, then remove the drum to access the Dmax sensor located on the toner control board. Throughly clean the sensor to remove any
toner or setting powder obstructing the Dmax sensor emitter and receiver. Reassemble and reinstall the drum carriage. Repeat the Dmax adjustment using
the following procedure:
a. Power the machine OFF.
b. Enter the 36 mode, (power the machine ON, while pressing the 3 and 6 keys).
c. Select [6: Image quality adj.].
d. Select [1: PWM gamma (Patch)].
e. Press NEXT or BACK until [PWM gamma (Patch) - Dmax] appears in the message display area.
f. Press [400dpi] then START. Confirm that OK is displayed in the RESULT indication area on the LCD
g. To end the adjustment, press [Return].
h. Power the copier OFF/ON to exit the 36 mode.
3. Charge corona or grid plate is installed incorrectly. Closely inspect the charge corona assembly.
Description
How to change paper size description from A4 to 8.5x11 (universal trays).
Solution
Set the universal paper trays to detect inch size paper:
1. Enter the key operator mode (hold the HELP key while turning the machine ON).
2. Press the down arrow at the bottom of the screen.
3. Select 11: Paper size.
4. Select the upper (universal) tray.
5. Use the arrow keys to select Inch then press OK.
6. Select the lower (universal) tray.
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7033
7. Use the arrow keys to select Inch then press OK.
8. Power the unit OFF, then ON to exit the HELP mode.
Description
How to program the display for full auto or manual screen feature.
Solution
To program the display for full auto or manual screen feature, perform the following:
2. Select 1: Software switch setting.
3. Select software dipswitch #7-7 using the arrow keys.
4. Set to OFF (0) for full auto screen.
5. Set to ON (1) for manual screen.
6. Press return to set the new data.
7. Turn the copier OFF and ON to exit the 25 mode.
Description
The hardware total counter does not increment.
Solution
CAUSE: Incorrect software dipswitch settings.
SOLUTION: Set 25 mode, software dipswitch 15-0 to 0, to enable the hardware total counter.
Description
PLEASE INSERT TRAY 8.5x11 and 8.5x11R message when the print button is pressed with an 8.5x11 original in the RADF. This occurs only when alternate
is enabled in the output mode.
Solution
CAUSE: There is only one paper size loaded in the copier.
SOLUTION: For Alternate mode to work 8.5x11 and 8.5x11R must be loaded. Refer to Users Reference Guide page 7-17
Description
Copies are completely covered with dashes from lead-to-trail. Internal test prints and printer-generated pages are OK.
Solution
CAUSE: Optics mirrors are misaligned or the CCD unit is obstructed.
SOLUTION: To check the mirror alignment and CCD, perform the following:
1. Inspect mirror alignment by checking for loose mounting springs on the back of the mirrors. 2. Check the CCD housing shroud for obstructions.
3. Access the 47 multimode (power the copier ON while holding the 4 and 7 keys), input 097, press P-01-P. Make note of the Max (maximum) and Min
(minimum) values. These values should be Max =240 to 1 and Min =124 to 1.
Description
Noise or paper jamming when feeding from cassette.
Solution
CAUSE: The solenoid mounting plate may have a crack in the fold which allows the plate to flex. This flex can allow the improper alignment of the paper feed
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7033
input gear when torque is applied to it.
SOLUTION: Replace the solenoid mounting plate (p/n 55GA40400) and rocking gear C (p/n 55GA77710). Inspect the paper feed input gear for possible
damage and replace as necessary (p/n 40AA77381).
Note: The new style of paper feed unit was instituted in serial numbers above 55QE04476. Please send in cracked solenoid mounting plates with serial
number and meter count to:
D709
550 Marshall Phelps Road
Windsor, CT 06095
Description
How to test the CCD unit.
Solution
To test the CCD unit, perform the following:
1. Access the 47 multimode (power the machine OFF, then, while holding down the 4 and 7 keys, power the machine ON), output code 97 (check that
"097-00" appears on the message display).
2. Press the P button.
3. Press "1" using the numeric keys (check that "097-01" appears on the message display).
4. Press the Start print button. The xenon lamp should light then go OFF under the scale plate.
5. The display should change from IN:0000 OUT:----, to MAX: 242 MIN: 127 (example from working lab machine).
6. To end this operation, press the Stop/Clear button.
If the MAX and MIN are low 25 and 1 replace the CCD (p/n 55GA-6320) for both 7033/40.
Description
Intermittent F98-0.
Solution
CAUSE: F98-0 is not listed in the service documentation. It is possible that the exit drive gears have excessive lubrication and are slipping.
SOLUTION: Clean front and rear paper exit gears (p/n 55GA77360 and 55GA77370).
Description
Gray background copies with poor fill.
Solution
CAUSE: CN38 on HV2 is unplugged resulting in a loss of bias voltage to the developing unit and the transfer guide plate.
SOLUTION: Reseat CN38 on HV2.
Note: CN38 is a white connector with 2 blue wires.
Description
Unable to access the 25/36/47 modes. ENTER PASSWORD message..
Solution
CAUSE: Diagnostic mode security is enabled. This feature was designed to limit access to machine diagnostic modes by end users.
SOLUTION: To access diagnostic modes with security enabled, enter the default password: 9272 and press start/print.
To disable this security feature, enter the default password and perform the following:
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7033
4. Set the switch to OFF (0).
Note: In the 7033/7040 service manual software switch listing, the password for [password request for 25/36/47 mode] is shown (Password: 9272). This
password is the same on all Konica copiers and printers with diagnostic mode security.
Description
INITIALIZE indicated after pressing the mode button when the printer and controller are in the ready state.
Solution
PROBABLE CAUSES:
1. Failed meter memory board assembly (printer).
Replace the meter memory board (p/n 55GA-9110).
2. The printer EIC (Engine Interface Card) has failed.
Verify connectors from the EIC to DCPS2, and the EIC connection to the main CB. Verify a PRINTER BOARD FAILED message by pressing the [Setting]
button on the display in the printer option menu. Replace the EIC (p/n U131-6600).
Description
How to copy/print onto envelopes, 7033.
Solution
Konica Minolta does not recommend copying/printing onto envelopes with the 7033, as it was not designed to run envelopes. Additionally, envelopes do not
meet the standards set for paper specifications. The following special paper is recommended:
Transparency film
Labels
Hole punch
Rag content
Note: These special papers must only be fed from the multi-sheet bypass tray.
Description
FS105, stapled sets are not properly aligned.
Solution
CAUSE: The alignment plates exert excessive pressure on the held copies, causing the paper to bounce out of position.
SOLUTION: To adjust the alignment plate pressure, perform the following:
1. Adjust the rear paper regulating plate [B] (p/n 120H60130) toward the rear of the finisher. This will decrease the pressure applied to the paper during the
alignment process.
2. Run a test stapled set. Ensure that the stapled set is properly aligned.
Description
White lines (void areas) from lead-to-trail.
Solution
CAUSE: A contaminated or damaged glass stopper plate assembly. The assembly contains the white reference sheet and a protective glass.
SOLUTION: To clean or replace the glass stopper plate assembly, perform the following:
1. Access the glass stopper plate assembly by removing the scale plate and by removing the two screws holding the stopper plate assembly.
2. Remove the assembly and inspect the glass and white reference sheet for contamination or cracks.
3. If damage is present, replace the glass stopper plate assembly (p/n 55GA-6310).
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Description
F28-3 (abnormal separation output) and the copies are light.
Solution
CAUSE: HV2 has failed.
SOLUTION: Replace HV2 (p/n 55GA84020).
Note: The image on the drum was inspected and appeared to have good density.
Description
Cannot enter all 256 ECM passwords.
Solution
CAUSE: The User's Reference Guide indicates the ECM stores up to 256 passwords. The memory area allotted is for all ECM passwords. Depending on
the amount of data entered, the total memory area is reduced (similar to scanning documents into memory). When memory is full, the remaining passwords
cannot be entered.
SOLUTION: Edit the programmed passwords (shorten the names to free up memory).
Description
DF311, J 65-4 or J 65-5 at power up.
Solution
CAUSE: A failed or obstructed PS309 (original reversal detect).
SOLUTION: To check PS309, perform the following:
1. Access the 47 multimode (hold down the 4 and 7 keys and power the machine ON), input code 60, press P-05-P.
2. Install an original into the reversal section of the RADF .
3. A change of state should be indicated on the control panel (OFF =with no paper, ON =with paper).
4. If no change occurs, clean or replace PS309 (p/n 120A85510).
Note: PS309 is located under cover plate (p/n 120A10040). Refer to the DF311 parts catalog (6/98) page 8 and 9 item 35.
Description
F52-2 prior to the completion of warm-up.
Solution
CAUSE: CN33-B9 (control signal for the conveyance suction fan, FM4), located on the printer driver board (PRDB), is not properly seated.
SOLUTION: To check the operation of the conveyance suction fan, perform the following:
1. Power the copier OFF (using sub power switch, SW2).
2. Access the 47 multimode (power the copier ON, while pressing the 4 and 7 keys), ouput code 42, press P-04-P.
3. Using a voltmeter (200V DC range), check the conveyance suction motor drive signal at CN33-B9 on the PRDB, which is the 24V DC power origination
point for actuation of the conveyance suction fan. A reading of 24V DC should be measured when the fan is in the ON mode and 0V DC should be measured
when the fan is in the OFF mode.
4. If 0V DC is measured with the conveyance suction fan in the ON mode, power the copier OFF (using sub power switch, SW2 and main power switch,
SW1).
5. Remove CN33 from the PRDB.
6. Ensure that all the pins for CN33 on the PRDB are straight and properly aligned. Then inspect CN33 on the wiring harness. Ensure that all the wires are
properly attached to the connector.
7. Reseat CN33 on the PRDB.
8. If 24V DC is measured for a second and then it goes to 0V, check the fan connector (CN57).
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Description
J 97-1 while duplexing.
Solution
CAUSE: Poor electrical connection with PS501 (ADU no feed sensor).
SOLUTION: Check and reseat the following connections for PS501:
1. The 3 pin connector on PS501 (Red, Blue and yellow wires).
2. CN152 (ADU drawer connector) male side on the back of the ADU and female side at the rear of the main body.
3. CN150-A11 on PRDB (printer drive board).
Note: PS501 is the sensor with the actuator and is located to the right of conveyance roller C on the top of the ADU.
Description
J 34-4 intermittently while copying.
Solution
CAUSE: The front and rear paper exit gears that are attached to the paper exit roller are slipping causing inconsistent paper feed in the paper reverse/exit
section.
Note: J 34-4 will most likely occur with the 7033 without a finisher (FS105) installed or copying to Tray 1 of the finisher (FS105). The J 34-4 will most likely
NOT occur when selecting the FACE UP output mode.
SOLUTION: Replace the paper exit gear/front (p/n 55GA77360) and the paper exit gear/rear (p/n 55GA77370).
Notes:
1. It may also be necessary to replace the paper exit roller (p/n 55GA48050) if the ends are excessively worn.
2. Refer to 7033 Parts Catalog (6/1998), page 36, item 13, 29 and 35, to help identify part location.
Description
DEVELOPING UNIT DISENGAGED message during copier operation.
Solution
CAUSE: The developer is overtoned.
SOLUTION: Replace the developer (PCUA 950412) and perform the L-detect adjustment.
Note: Developer is replaced every 200,000 copies.
Description
How to program side two orientation to match side one, when duplexing 8.5x11R or 8.5x14 paper.
Solution
This is a machine limitation. When duplexing 8.5x11 or 8.5x14, the image on side 2 will be inverted. This is due to the ADU copy process, and is not
changeable.
Description
How to program the Mixed Original mode as a default at power up.
Solution
To program the machine to default to the Mixed Original mode at power up, perform the following:
1. Press the Mixed Original mode key.
2. Press the J ob Memory key.
3. Store the job as #15.
4. Enter the Key Operator Mode (power the machine ON while holding the HELP key)
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5. Press the down arrow and select [13: Memory SW].
6. Scroll down until J ob Memory Recall is highlighted. Press EDIT (to change the setting to ON), then press RETURN.
7. Power the unit OFF/ON to exit the Key Operator Mode.
J ob memory #15 is recalled automatically when the machine is powered ON, or when an auto reset occurs.
Note: Mixed Original mode must be deselected when copying from the platen glass. When the Mixed Original mode is defaulted ON in job memory, the
machine remains in that mode, even when platen copying (with the ADF open).
Description
How to enable non-image area erase when the RADF is lifted.
Solution
Non-image area erase can be selected by the end user in APPLICATIONS or programmed as a default in job memory with the recall function enabled.
Utilizing non-image area erase as a default feature is recommended only if the majority of originals to be copied are books or non-standard size documents.
To enable non-image area erase as a default setting, perform the following:
1. Press the APPLICATION button, select [Non Image Area Erase], and press the APPLICATION button a second time to exit the screen. The green LED on
the button should be lit.
2. Press the J OB MEMORY button and, using the up/down arrows, select job #15.
3. If the job memory location requires deleting or locking, perform the following:
b. Access the Key Operator Mode (power the copier ON while pressing the HELP key) and select [5. Lock job memory].
c. Using the up/down arrows, select job #15.
d. Press [DEL.] to delete the current job; press [J ob Lock] to unlock the job.
e. Press PREVIOUS SCREEN twice to return to the main menu.
4. While still in the Key Operator Mode, select [13. Memory SW].
5. Using the up/down arrows, select [J ob memory recall]; press EDIT to program ON; press RETURN.
7. The non-image area erase feature is now selected automatically when the copier is powered ON. Note: There are some limitations involved:
a. The DF311 must be partially closed.
b. The RADF can not be used unless non-image area erase mode is deselected (APPLICATIONS). PLEASE OPEN RADF UNIT message is displayed
when the document feeder is completely lowered.
c. The 2:1 and 2:2 copy modes are disabled unless non-image area erase mode is deselected (APPLICATIONS) and paper is placed in the DF311.
To program non-image area erase when the RADF is lifted (not as the default), perform the following:
2. Access the Key Operator Mode (while pressing the HELP key, power the copier ON) and select [13. Memory SW].
3. Using the up/down arrows, select [Non Image A. Erase]; press EDIT to program to ON.
5. Non-image area erase is now available when the document feeder is raised. Note: There are some limitations involved:
a. The DF311 must be partially closed.
b. The original used must be a standard paper size, or copies have a black image filling the area that normally is covered by a standard size sheet of
paper. If the original is non-standard, utilize the non-image area erase selection in the APPLICATIONS mode (see previous default procedure).
Description
DF311, F60 when an original is placed into the feed tray.
Solution
CAUSE: RADF original size detection is not adjusted properly.
SOLUTION: To adjust the RADF original size, perform the following:
1. Enter the 47 mode (power the machine ON while holding down the 4 and 7 keys), input code 69.
2. Place a 5.5x8.5R original on the RADF and press the [Start] button.
4. Press the [P] button.
5. Press [1].
6. Place an 11x17 original on the RADF.
9. Power the machine OFF/ON using the sub power switch (left side of the machine) to exit the 47 mode.
Note: This adjustment procedure is incorrect in the 7033/7040 Service Manual (7/98).
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Description
FS105, F77-0.
Solution
Note: This code is not documented in the service manual. Refer to code F70-0. There is a misprint of the error code in the software for the 7033/7040. It will
be updated in a future ROM upgrade.
PROBABLE CAUSES:
1. Failed finisher CB. IP1 (24V DC) is open. Check for mechanical binding of tray 2 and tray 3 exit rollers. Check for damaged or pinched wires from CN707
to tray 2 motor (M810) and tray 3 motor (M811) . Replace the finisher CB (p/n 120H-9010).
2. Firmware update required. When copying 8.5x11 or smaller size originals in the mixed original mode, the code occurs. Install minimum level 13.0
EPROM FS105 EPROM history hyperlink in the IC4 position on the finisher CB.
Description
DF311, erratic original paper size detect (A4). Main body is locked up and cannot be turned OFF/ON with switch 1.
Solution
CAUSE: Miscommunication from DF311 to the main body.
SOLUTION: Perform the RADF original paper size detection adjustment. To adjust the RADF original size detection, perform the following:
1. Access the 47 mode (power the machine OFF, hold down the 4 and 7 keys while powering the machine ON), output code 69 (press the 6 and 9 keys).
2. Check that 069-00 appears on the message display.
3. Set a 5.5x8.5 original in the RADF original feed tray in the 'R' direction, and close the side guides to the paper.
4. Press the START/PRINT button. Then press the STOP/CLEAR key.
5. Press P-1- P. Check that 069-01 appears on the message display.
6. Set an 11x17 original in the RADF original feed tray, and close the side guides to the paper.
7. Press the START/PRINT key. Then press the STOP/CLEAR key.
8. To exit the 47 mode, turn SW2 OFF/ON.
9. Verify document feeder operation.
Description
DF311, J 50-1 only when using the RADF.
Solution
CAUSE: The RADF interface harness is not properly seated at CN100 of the main body, which causes the VAL ID signal to not be received at the RADF CB.
SOLUTION: To check the interface harness, perform the following:
2. Using a voltmeter (20V DC range), check the voltage at CN1-12 on the RADF CB. A reading of 5V DC should be observed. If 0V DC is measured this
would indicate a failure of the VAL ID signal to be communicated from the SCDB to the RADF CB through the RADF interface harness.
4. Remove the interface harness connector cover and ensure that all wire are properly inserted into the connector at both ends. Perform a point to point
continuity check for all wires within the interface harness. Replace the interface harness (p/n 120A90080) as necessary.
Description
How to add toner, 7033.
Solution
When toner supply is low, PLEASE ADD TONER message is indicated on the LCD. Before adding toner, read the directions on the toner cartridge label.
1. Open the machine front door. Pull the toner unit out 90 to the right.
2. Lift the green lever (cartridge lock) slightly, and pull it to the left until it stops.
3. Remove the empty toner cartridge.
4. Shake the new toner cartridge several times to loosen the toner inside the sealed cartridge.
5. Remove the toner cartridge cap.
6. Set the new toner cartridge into the toner unit.
Note: Align the (set ^) mark on the toner cartridge with the (set ^) mark on the toner unit as illustrated on the label located on the far right side of the open
front door.
7. Pull the green lever (cartridge lock) back until it stops. The lock tape will be pushed out.
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7033
8. Remove the lock tape.
9. Return the toner unit to its original position, then close the machine front door securely.
Description
The molded guides on the bottom of the drum carriage are broken off, causing jamming.
Solution
CAUSE: The molded guides are being damaged when contact is made with the second paper feed roller knob (p/n396040870) as the drum carriage is
removed.
SOLUTION: Replace the drum carriage (p/n 55GA-K010) and install the modified roller knob (p/n 55GA43500) and lower registration roller (p/n 55GA43112)
for a secure mount for the modified knob (screw hole is provided on the modified registration roller).
Notes:
1. The modified roller knob is smaller in diameter and can be installed on either the original style or the modified registration roller. If installed on the modified
registration roller, it is secured with a screw (p/n 00Z194061).
2. The machine serial number cut-in with the modified parts installed in production is 55QE08812 onwards.
3. The drum carriage replacement part (p/n 55GA-K010) includes all attached hardware except the drum.
Description
Unable to connect a replacement write unit to the polygon drive board.
Solution
CAUSE: The write unit and polygon drive board have been modified.
SOLUTION: If the serial number is above 55QE06364, order the current style write unit (p/n 55HA-6500) which is only compatible with the current style
polygon drive board (p/n 55HA-9250).
Notes:
2. If the serial number is below 55QE06365, order the original style write unit (p/n 55GA-6504) which is only compatible with the original style polygon drive
board (p/n 55GA-9250). If ONLY a write unit cover needs replacing, order the original style (p/n 55GA65020).
Description
FS105, intermittent J 72-14.
Solution
CAUSE: PS802 (conveyance drum entrance detect) is intermittently detecting paper as copies exit.

SOLUTION: To verify PS802, perform the following:
1. Access the 47 mode (power the machine OFF; hold down the 4 and 7 keys while powering the machine ON), input code 70, multimode P-01-P.
2. Flag PS802 and monitor the operation panel LCD for a change of state.
3. If no change of state is evident, clean or replace PS802 (p/n 12QV85510).
Note: To check the photosensor at the finisher CB, monitor CN709-B11 with a multimeter. As PS802 is actuated, the meter should change state. If no
change is identified, replace PS802.
Description
The key counter is not incrementing as copies are made.
Solution
CAUSE: The PRDB has failed, resulting in no 24V DC to the key counter.
SOLUTION: To check the PRDB, perform the following:
2. Using a voltmeter (200V DC range), check the key counter supply voltage at CN35-1 on the PRDB. A reading of 24V DC should be observed.
3. If 24V DC is not observed at CN35-1 on the PRDB, check the voltage on each leg of IP2 located to the left of CN151 on the PRDB. A reading of 24V DC
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should be present on each leg of IP2.
4. If 24V DC is present on only one leg of IP2, the PRDB (p/n 55HA-9060) has failed and should be replaced.
Description
FAILED TO WRITE TO LPT1 message is indicated on the laptop when trying to flash the unit.
Solution
CAUSE: The parallel port setting in the PC CMOS is not set to Standard (Normal) or (Output only). It may be set to either ECP or EPP, which will cause a
corrupt flash process.

SOLUTION: Verify the parallel port setting and make any changes utilizing the CMOS Setup Utility (refer to the motherboard manual for instructions).
Parallel port verification (not a change) is made by right-clicking on My Computer click on Properties click on Device Manager tab click on the [+] symbol
to open Ports double-click on Printer Port (LPT1) to view the type of port [Manufacturer:].
Notes:
1. Once the port setting is set to standard mode, re-flash the firmware. For procedures on how to flash the firmware, refer to 7040/7033 Technical Bulletin
#7 .
2. If the 7033 will not allow access to 25 mode, perform the following:
Description
How to print the system configuration page, 7033.
Solution
To print the system configuration page, perform the following:
2. Press the MODE key.
3. Touch [SETTING] on the touchscreen.
4. Touch [MAIN MENU] on the touchscreen.
5. Touch [1] on the touchscreen.
6. Touch [5] on the touchscreen. The system configuration page will be printed.
7. Press the MODE key to return the printer to the READY state.
Description
Latest 7033 firmware (FlashROM) level including DF311 and FS105.
Solution
Latest 7033 firmware level. .
Notes:
1. To view the above link, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at:
2. Refer to the FTP site index and click on the appropriate link(s) to access the firmware files.
Description
FS105, STAPLER FAILURE message at power-up.
Solution
CAUSE: Finisher CB failure.
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7033
SOLUTION: Ensure proper operation of the stapler safety microswitch (MS804). Check for a change of state at CN703-1 on the finisher CB. If change of
state occurs but message persists, replace the finisher CB (p/n 120H-9010).
Description
F56-11 at power up
Solution
CAUSE: The connector for the sheet bypass (CN80) is not fully connected.
SOLUTION: Reseat the connector.
Description
Part number for the CCD (Charge Coupling Device).
Solution
CCD (p/n 55GA-6320)
Note: The CCD also includes the Analog to Digital Conversion Board.
Description
How to duplex copies, 7033.
Solution
To duplex copies, perform the following:
1. Press COPY MODE on the LCD.
2. Press [2-2] to duplicate two-sided copies.
3. Press [1-2] to make two-sided copies from one-sided originals.
4. Press OK.
5. Place the originals in the document feeder and press Start Print.
To make 1:2 copies using the platen glass, perform the following:
1. Place the first original face down on the platen glass.
2. Press COPY MODE on the LCD.
3. Press [1-2] and, then, OK.
4. Press SCAN on the upper right corner of the screen.
5. After the first original is scanned, repeat the process for the second orginal and, then, press Start Print.
Description
Part number for the touchscreen display.
Solution
The part numbers for the touch screen display are:
p/n 55FA87530 for the touch key board
p/n 55FA87520 for the indication board
Description
DF311, not selecting 8.5x14. The RADF original size detection adjustment has been performed.
Solution
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7033
CAUSE: Initial setting of data is required.
SOLUTION: To reset adjustment data, perform the following:
1. Access the 47 mode (power the machine OFF, hold down the 4 and 7 keys while powering the machine ON), output code 93 (press the 9 and 3 keys).
2. Press the START/PRINT button. [NOW] is indicated at [OUT:] on the message display. After the initial setting completes, adjustment data returns to the
initial factory settings. [FIN] is indicated at [OUT:] on the message display.
4. Perform the RADF original size detection adjustment:
a. Access the 47 mode (power the machine OFF, hold down the 4 and 7 keys while powering the machine ON), output code 69 (press the 6 and 9 keys).
b. Check that 069-00 appears on the message display.
c. Set a 5.5x8.5 original in the RADF original feed tray in the 'R' direction, and close the side guides to the paper.
d. Press the START/PRINT button. Then press the STOP/CLEAR key.
e. Press P-1- P. Check that 069-01 appears on the message display.
f. Set an 11x17 original in the RADF original feed tray, and close the side guides to the paper.
g. Press the START/PRINT key. Then press the STOP/CLEAR key.
h. To exit the 47 mode, turn SW2 OFF/ON.
i. Verify document feeder operation.
Description
J 34-5, accompanied by a jam position 10. Unable to duplex 8.5x14 from the universal tray.
Solution
CAUSE: PS30 (reversal detect 2) detects paper.
SOLUTION: To check PS30 operation, perform the following:
1. Open tray 1(universal tray) and, at the rear of the tray, locate the reversal guide shaft (p/n 40BA48260).
2. Clear any paper or debris from the guide shaft (wire guide) area.
3. Check PS30 operation using the 47 mode (power the machine OFF then, while holding the 4 and 7 keys, power the machine ON), input code 81.
4. The I/O CHECK MODE [IN:] indicates ON (no paper) or OFF (paper) when flagging the photosensor.
5. Replace PS30 (p/n 25AA85510) if no change of state is indicated.
Description
Erratic J 16, jamming at position 7, and/or intermittent double feeding from any tray.
Solution
CAUSE: The double feed prevention torque limiter spring has broken or is dislodged.
SOLUTION: Replace the double feed prevention roller assembly (p/n 40AA40330).
Note: The torque limiter spring is not available as an individual part. Prior to installing the new torque limiter assembly it may be necessary to ensure the
spring is firmly seated in the hole on the plastic hub. This may require enlarging the hole on the plastic hub.
Description
Operation panel LCD background is excessively dark, unable to be lightened, yet the contrast adjustment does function.
Solution
CAUSE: A failed indication lighting board. The indication lighting board supplies power to the indication board (p/n 55FA87520). The indication board is a
light that provides the back lighting for the LCD touchscreen.
SOLUTION: Replace the indication lighting board (p/n 55FA83520).
Notes:
1. The indication lighting board is a small, narrow, 2-connector board located to the left of the LCD touchscreen.
2. The indication lighting board is listed as the inverter (INV), item #14, in the 7033/7040 Service Manual (7/98), page 3-3.
Description
J am position 7 when paper is fed from the ADU.
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7033
Solution
PROBABLE CAUSES:
1. The paper feed connecting roller (p/n 40AA45251) is soiled. Copies fail to reach the registration rollers at the proper time. Clean the connecting roller with
alcohol and verify proper operation during duplex mode.
2. If pressing on the upper conveyance door resolves the jam, the tension on the upper conveyance idler rollers (2) is loose. Increase the spring tension
provided by the shaft holder springs (p/n 40AA40400).
3. The paper feed loop adjustment for the ADU is not set to a value that allows proper paper feed. Perform the paper feed loop adjustment:
a. Enter 36 mode by holding down the 3 and 6 keys while powering ON the machine.
b. Use the up arrow (F2) until 2. Timing adjustment mode is displayed. Press the OK key.
c. Use the up arrow (F2) until 7. Paper loop adjustment is displayed. Press the OK key.
d. Use the next key (F3) until the desired setting is reached (example: tray1/ADU: small).
e. Enter the setting value using the quantity keys and press the OK key to set the value.
f. Press the test key (F2) to switch into test copy mode.
g. Run a test copy to verify proper adjustment.
h. To return to the adjustment screen, press P and stop/clear at the same time.
i. Repeat steps 5 through 8 until desired setting is obtained.
j. Power the machine OFF/ON to exit the 36 mode.
Description
Recommended transparency, 7033.
Solution
The standard transparency is (PCUA 946427) which is equivalent to the 3M* type PP2500 688/503.
Note: See Technical Operations Bulletin #A13 & D12 for other available types of transparencies.
Description
ADJ USTMENT ERROR 0005 while performing PWM gamma (patch) Dmax adjustment.
Solution
CAUSE: The front door switch (MS1) has failed.
SOLUTION: To check the operation of the front door switch, perform the following:
2. Monitor the voltage at CN82-5 (gray wire) to ground, and CN82-6 (white wire) to ground.
Note: CN82 is a 6-pin connector located on the rear, upper right corner of the copier approximately 1.5 inches below the main power switch (SW1).
3. A steady 24V DC should be observed at both CN82-5 and CN82-6. Any fluctuation in the observed voltage would be indicative of internal arcing within the
front door switch.
4. Replace the front door switch (p/n 40AA85010) as necessary.
Note: Refer to 7033/7040 Technical Bulletin #8 for additional information.
Description
FS105, J 72-14 whenever a copy enters Tray 2 or Tray 3.
Solution
CAUSE: The actuator for PS804 (paper through detect) is missing, therefore, not detecting the sheet of paper as it is conveyed by the drum into the tray.
SOLUTION: The actuator should be visible to the left of the finisher conveyance drum, protruding through the staple PV plate (p/n 120H45280). Replace the
actuator (p/n 120H45220) and sensor spring (p/n 120H45270) if needed.
Note: The sensor is visible after removing the rear drum cover (p/n 120H45030)
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7033
Description
How to print the ECM usage data.
Solution
To print ECM usage data, perform the following:
2. Enter the Key Operator Mode (power the copier ON, while pressing the HELP key).
3. Touch the down arrow, located on the lower left corner of the touchscreen.
4. Press [14. List Print] on the touchscreen.
5. Press [User setting list] on the touchscreen.
6. Touch the [OK] key on the LCD.
7. The ECM usage data will be printed on page 3 of the User setting list.
Description
Black copies.
Solution
CAUSE: No output from HV(1) or a failed charge corona.
SOLUTION: At HV(1) ensure that there is 24V DC at CN47-1 and GND at CN47-2. The HV(1) control signal , CN47-3 (red wire) should change from 15V
DC to 0 using 47 mode, output code 02. The HV(1) output can be checked using the following grid voltage adjustment:
1. Connect the voltmeter between the contact located in the hole to the right of the green charge cleaning knob and frame ground. Set the meter to 1000V
DC.
2. Cheat the front door interlock.
3. Record the grid voltage value stamped on the drum flange.
4. Access the 36 mode (press 3 and 6 and power ON).
5. Press [1: HV adjustment].
6. Press NEXT or BACK until [ HV adj. (Grid voltage] appears.
7. Press the Start Print key.
8. Set the input value (0 to 255) to achieve the grid voltage value.
9. Power the copier OFF/ON.
Note: Try another charge corona (p/n 55GA-2500) before replacing HV(1) (p/n 55GA84010).
Description
DF311, J 65-1 at power up.
Solution
CAUSE: The original registration sensor reflect plate surface has been scratched, causing the RADF to sense a jam.
SOLUTION: To check the operation of the original registration sensor (PS306), perform the following:
2. Access the 47 multimode (power the copier ON, while pressing the 4 and 7 keys), input code 60, press P-03-P.
3. The state of the original registration sensor will be displayed to the right of IN: (located in the dark blue band at the top of the touchscreen), with no paper
present at the original registration sensor, IN:OFF should be indicated.
4. If IN:ON is indicated in the dark blue band of the touchscreen, the machine is sensing a jam at the original registration sensor.
5. Open the RADF upper open-close cover (p/n 120A12020). Clean and inspect both the original registration sensor and the reflect plate (located above the
original registration sensor in the upper open-close cover).
6. The operation of the original registration sensor can be checked by placing a small mirror directly above the original registration sensor. The state of the
original registration sensor should change from [IN:ON] to [IN:OFF].
7. If the original registration sensor checks properly, the reflect plate is not transmitting the emitter beam of the original registration sensor to the receiver
portion of the original registration sensor. Replace the reflect plate (p/n 120A45170) as necessary.
Description
DF311, E89-2 after flashing the main body to the latest firmware level.
Solution
CAUSE: An incompatible firmware level between the RADF and the image control board.
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7033
SOLUTION: Install the latest firmware in the RADF, main body, and finisher.
Note: The finisher and RADF use EPROMs.
Description
F52-1 at power up.
Solution
CAUSE: F1 (fuse) on the PRDB (printer driver board) is open, FM3 (p/n 55GA80510),
SOLUTION: To check for continuity on F1 perform the following;
1. Unplug the machine.
2. Set multimeter to 200 ohms.
3. Locate F1; just to the left of CN30 on the PRDB.
4. With the black lead on one side of F1, and the red lead on the other side of F1 check for approximately .5 to .6 ohms.
5. If there is an open, replace the PRDB (p/n 55HA-9060).
Description
F52-5 at power up.
Solution
CAUSE: The option cooling fan, which is part of the IP Upgrade Kit (PCUA 950417), has failed.
SOLUTION: Replace the option cooling fan (p/n 127L80510).
Note: The option cooling fan is mounted on the right side of the IP Upgrade kit rectangular metal box that is inserted into the rear of the 7033.
Description
The upper paper exit cover (p/n 55GA48010) does not have the mounting shaft for the idler gear/front [Z=32] (p/n 55GA77290).
Solution
CAUSE: The upper paper exit cover has been modified and additional parts are required to complete the installation process. The modified upper paper exit
cover (p/n 55GA48013) is shipped when ordering the upper paper exit cover (p/n 55GA48010).
SOLUTION: When the upper paper exit cover is replaced, the following additional parts are required:
Panel/B assembly (p/n 55GA-4640) (Qty. 1)
Washer based B-tight screw (p/n 00Z253081) (Qty. 6)
Panel/A assembly (p/n 55GA-4650) (Qty. 1)
Description
How to adjust paper feed registration (lead-to-trail alignment).
Solution
To adjust paper feed registration, perform the following:
1. Enter the 36 mode (turn the machine ON while holding down the 3 and 6 keys).
2. Select 2: Timing adj.
3. Select 2: Restart timing
4. Use the NEXT and BACK keys to select (Engine All).
5. Enter a value from -127 to +127 and press SET (1 step =0.1mm).
6. Press the COPY key
7. Make a copy from each tray to check accuracy (use the trail edge of the copy to check the adjustment).
8. Use the NEXT and BACK keys to select individual tray, RADF and ADU adjustments if necessary.
Note: The lead edge timing adjustment is used to adjust the lead edge void area only.
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Description
How to set non-image erase area for randomly placed originals (oblique mode).
Solution
To program the non-image erase area for randomly placed originals (oblique mode) or standard sized originals (rectangle mode), perform the following:
2. Press 1: Software switch setting.
3. Select software dipswitch 8-0 using the up/down arrows.
4. Select ON (Oblique mode) or OFF (Rectangle mode).
5. Press RETURN to end the setting.
Description
In booklet mode, memory drops to 54% when run in normal quality.
Solution
CAUSE: This is normal operation, as the unit requires a certain amount of memory to be allocated when the copy job is started.
SOLUTION: If the machine is run in high quality mode, the memory drops to a very low level. Additional memory (MU-103, PCUA 950781) may be required if
using complex originals in this mode.
Description
How to enable the mixed original mode when using the finisher.
Solution
To enable the mixed original mode when using the finisher, perform the following:
1. Press the Application key, then press Mixed Original on the touchscreen.
2. Back out of the Application screen by pressing OK.
3. Press the Output key and select the available output mode from the LCD.
4. Back out of the Output screen by pressing OK.
Note: Stapling features are not available when the Mixed Original mode is selected.
Description
J am codes are not displayed when paper jams occur.
Solution
To enable the display of jam codes, perform the following:
1. Access the 25 mode (turn the machine while holding down the 2 and 5 keys).
3. Scroll to software switch 10-7 using the arrow keys.
4. Set 10-7 to ON.
5. Turn the machine OFF/ON to exit the 25 mode. Paper jam codes will be displayed in the op panel.
Description
EPROM history, FS105.
Solution
FS105 EPROM history hyperlink
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7033
Description
Auto rotation does not function with the mixed original mode selected, using 8.5x11R and 8.5x14 originals.
Solution
CAUSE: This is a machine limitation. Auto rotation is not available with APS in Mixed Original Mode.
SOLUTION: Auto rotation is available with AMS. Refer to page 8-20 and 8-21 in the 7033/7040 Users Reference Guide.
The auto rotation display remains highlighted when the mixed original mode is selected, appearing that auto rotation will occur during the copy job. The paper
sizes loaded in the copier are 8.5x11 and 8.5x14. The DF311 APS detects the original size as 8.5x14, the fed originals are scanned into memory, and a
message, LOAD 8.5x11R PAPER, is indicated.
Description
How to program the output default to Tray 1.
Solution
To program the output default to Tray 1, perform the following:
2. Enter the Key Operator Mode, (power the copier ON, while pressing the HELP key.
3. Touch [2 COPIER INITIAL] on the LCD.
4. Touch [5 OUTPUT] on the LCD.
5. Touch the [TRAY 1] key, followed by the [OK] key.
Description
How to disable AMS.
Solution
To disable AMS, perform the following:
1. Access the Key Operator Mode by pressing and holding the Help key while powering the copier ON.
2. Press the down-arrow key on the touch screen.
3. Select [13: Memory SW].
4. Use the arrow keys on the right side of the screen to scroll to platen AMS.
6. Use the arrow key to scroll to RADF AMS.
Description
Paper weight specification.
Solution
The recommended paper specification for paper fed from the trays is 20lb to 24lb bond. Maximum range: 16lb - 19lb, 25lb - 32lb for the bypass tray (Plus
OHP sheet, transparency, labels, 3-hole).
Description
When feeding from the bypass tray, and paper runs out (ADD PAPER indicated), after paper is loaded, the machine does not continue to feed from the
bypass. Paper feed starts from a main body tray that contains the same paper size.
Solution
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7033
CAUSE: This scenario is caused by the machine performing an auto reset operation prior to paper being loaded in the bypass tray. If ATS was occuring, the
machine would not stop the feed process. It would switch to the main body tray automatically and continue copying from that tray.
SOLUTION: Increase the auto reset time setting. To accomplish this, perform the following procedure:
1. Access the key operator mode.
2. Select option 13 (Memory SW).
3. Select the first option (Auto Reset Timer)
4. Select edit.
5. Select the desired time from the options.
Description
Proper developer regulating plate specification (H-cut).
Solution
CAUTION: DO NOT ADJ UST THE H-CUT PLATE.
The H-cut is set at the factory with special tools. The H- cut plate is adjusted with the developing unit in the drum unit. Using feeler gauges to check H-cut
height on the 7033, is not an accurate or approved method of measurerment. If there are no copy quality issues (darker or lighter from front-to-rear), make no
developing unit repairs or modifications.
If the H-cut is considered a definite source of copy quality problems, replace the developing unit (p/n 55GA-3000).
Description
M1 (drum drive) wiring damage, or possible drive failure. J 11, J 12, J 13, or J 14 indicated depending upon the selected feed tray.
Solution
CAUSE: The wiring harness for the main drive motor, M1 (p/n 55GA80010), may come in contact with the "flywheels" (drum rotary plates, p/n 55J E15010)
and wear away the insulation on the wiring, causing arcing or shorting. See figure on page 2-90, upper left in the 7033/7040 Service Manual, J uly 1998 (CSM
7033/7040).
SOLUTION: The solution is to follow the wiring back from the connector (CN 50) on the main motor (M1) board to the main wiring bundle, and place another
cable tie on the bundle about 20mm above the last cable tie (toward CN 50). This keeps the wiring clear of all moving parts.
Description
Toner spilling onto copies. This is a new installation.
Solution
CAUSE: Damaged toner guide plate assembly (toner recycle sheet assembly).
Note: In production, some toner guide plates may have been damaged. Check for damaged toner guide plates at setup/installation.
SOLUTION: To replace the toner guide plate assembly (p/n 55GA-2020), perform the following:
1. Remove the drum carriage.
2. Remove the developing unit, charge corona, and drum.
3. Prior to removing the drum cleaning blade, check for toner guide plate damage (folding, bent, twisted).
4. If damaged, turn the drum carriage upside down.
5. Remove the separation rocking screw (p/n 40AA20580), the guide plate assembly (p/n 40AA-2041), the separation rocking gear (p/n 40AA77672), the
separation rocking collar (p/n 40AA20560), and the separation rocking spring (p/n 40AA20570).
6. Remove the toner detection board assembly (p/n 55GA-9180).
7. Remove the toner guide plate assembly (toner recycle sheet assembly) and replace.
CAUTION: Do not damage the mylar.
8. Reinstall the toner detection board assembly.
CAUTION: Do not touch the sensor face with your fingers. If touched, clean with alcohol.
9. Reinstall the remaining parts, ensuring that the separation rocking gear is installed in the correct manner.
Description
Light streaks in halftone test prints and copies. May also occur if PHOTO mode or VERY HIGH mode is selected.
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7033
Solution
CAUSE: Dirty write unit mirrors.
SOLUTION: Remove write unit and carefully clean the mirrors.
CAUTION: When disassembling or cleaning the write unit, be extremely careful. If damaged, the complete write unit must be replaced.
Notes:
1. If the serial number is above 55QE06364, order the current style write unit (p/n 55HA-6500) which is only compatible with the current style polygon drive
board (p/n 55GA-9250).
For internal use only: [[Copy quality - streaks| RUN v:\PDFfiles\AcroRd32.exe v:\PDFfiles\IC.pdf]]
Description
INPUT COPY TIME message when interrupting the Weekly Timer.
Solution
CAUSE: This is normal operation.
SOLUTION: Timer Interrupt can be enabled (with or without a password requirement) to allow temporary use of the machine during periods when power is
shut down by the Timer function. When the Weekly Timer is interrupted, usage time for the copier must be entered, thus INPUT COPY TIME is displayed.
Pressing the POWER SAVER button when the Weekly Timer has shut OFF the machine will allow the Weekly Timer to be interrupted.
The LCD will indicate the following after the POWER SAVER button is pressed:
Input copy time
0 hours (s) 5 minutes (s)
1. Use the numeric keys and enter the desired interrupt hour amount. Range is 0 through 9.
2. Press the START/PRINT button.
3. Use the numeric keys and enter the desired interrupt minute amount. Range is 0 through 59.
5. The interrupt time period entered will briefly be displayed and, then, replaced by the normal copy screen.
Note: Pressing the POWER SAVER button anytime during the interrupt copy period will return machine back to the WEEKLY TIMER OFF condition.
Description
PLEASE INSERT TRAY message and the machine will not initialize.
Solution
CAUSE: Corrupted (incorrect) data for software dipswitch 3-1.
SOLUTION: To reset corrupted data, perform the following:
2. Select [1: Software switch setting].
3. Select software dipswitch #3 using the left up/down arrow.
4. Select bit number one.
5. Set the switch to 0 (OFF).
6. Press PREVIOUS SCREEN to end setting.
7. Power OFF/ON to exit the 25 mode.
Description
What FlashROM version(s) should be used with IP system software version 2.1.0?
Solution
FlashROM system version 34 or 35, and image version 24 must be used on the main body if the IP402 system code is 2.1.0. FlashROM system version 37
and image version 25 MUST be used if the IP402 system code is at level 4.1.2.
Description
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7033
After 100 copies, REMOVE COPIES FROM EXIT TRAY THEN PRESS START message is displayed on the operation panel. No finisher is attached to the
copier,
Solution
CAUSE: The finisher Tray 1 full-stack detection and auto tray switching is enabled, limiting the tray to 100 copies.
SOLUTION: To disable the finisher Tray 1 full-stack detection and auto tray switching function, perform the following:
2. Access the 25 mode, (power the copier ON, while holding the 2 and 5 keys).
3. Touch [1 SOFTWARE SW] on the LCD.
4. Use the arrows on the LCD to select dipswitch 15-6.
5. Touch the OFF key on the LCD to change the data to 0.
Description
DF311, J 65-2 at power up.
Solution
CAUSE: PS308 (original feed detect) is ON during idle.
1. Access the 47 multimode (power the machine ON while holding down on the 4 and 7 keys), input code 60, press P-4-P.
2. Actuate PS308 and watch for a change of state indication on the control panel.
3. If no change of state occurs, clean or replace the photosensor (p/n 120A85510)
Description
F10-1 at power up.
Solution
CAUSE: Loss of 5V DC output from the printer driver board (PRDB) due to an open fuse (F3) on the board.
SOLUTION: To check the state of F3, perform the following:
2. Remove the high voltage unit 2 (HV2) to gain access to the top of the PRDB.
3. Remove all connectors on the PRDB.
4. Check F3 which is located to the left of CN30 on the PRDB for continuity.
5. Replace the PRDB (p/n 55HA-9060) as necessary.
Description
F51-4 at power up or at the start of copy process.
Solution
CAUSE: Dirty or failed MC2 (developing magnet clutch).
SOLUTION: Clean or replace MC2 (p/n 55GA82020).
Description
Intermittent black copies.
Solution
CAUSE: Failed ICB (Image Control Board).
SOLUTION: Reseat all the connectors on the ICB. If the problem persists, replace the ICB (p/n 55PA-9020).
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7033
Note: Internal test patterns work fine.
Description
FS105, FINISHER TRAY FAILURE message during warm-up.
Solution
PROBABLE CAUSES:
1. PS806 (tray lower limit detect sensor) is not being actuated.
Visually inspect PS806 to see if it is being actuated. If PS806 is not being actuated, inspect for any binding in the paper exit tray. To check the operation of
PS806, perform the following:
a. Access the 47 multimode (power the copier ON, while simultaneously holding the 4 and 7 keys), input code 70, press P-05-P. The touchscreen should
indicate ON if PS806 is being actuated.
b. If PS806 is actuated, and the touchscreen indicates OFF, check for 5V DC at CN709-B15 on the FNCB (finisher control board).
c. If 5V DC is not present at CN709-B15, power the machine OFF and remove CN709.
d. Power the machine ON, and check CN709-B15 for 5V DC.
e. If 5V DC is present, check for any pinched wires going to PS806 and replace as necessary (p/n 12QV85510).
Note: If the finisher is disconnected and a management list is printed, F77-2 will be incremented on the jam list.
2. PS801 (conveyance drum position detect) is dirty and unable to detect the position of the finisher conveyance drum.
Thoroughly clean out PS801 of all dust and debris. To verify the operation of PS801, perform the following:
a. Remove the FS105 rear cover; locate PS801 and the black conveyance drum timing disk, which are directly above the finisher CB.
b. Access the 47 multimode (power the copier ON while pressing the 4 and 7 keys), input code 70, press P-00-P.
c. Manually rotate the black conveyance drum timing disk and verify ON/OFF state on LCD screen.
d. When the black conveyance drum timing disk does not block PS801, OFF state will be indicated on the LCD.
e. When the black conveyance drum timing disk blocks PS801, ON state will be indicated on the LCD.
Note: A F77-3 code will be registered in data collection when this failure occurs.
Description
The center portion of the copy is blurred from lead-to-trail when doing large copy runs.
Solution
CAUSE: Poor air flow through the main body causing excessive heat.
SOLUTION: Ensure that cooling fans FM1 (scanner cooling fan 1), FM2 (scanner cooling fan 2), FM3 (main body cooling fan), and FM5 (DCPS cooling fan)
are operating properly. Replace the filters as necessary.
Description
When using the Alternate Sort mode and making double sided copies, the image on the last sheets of paper fed from the bypass tray are offset.
Solution
Use paper tray 1 for 8.5x11R paper and the bypass tray for 8.5x11 paper.
Description
J 92-0 when making 2:2 or 1:2 copies only.
Solution
CAUSE: A dirty bushing on one of the ADU conveyance rollers, resulting in reduced rotation speed of the conveyance rollers and no loop formation at the
ADU registration rollers.
SOLUTION: To clean the ADU conveyance roller bushings, perform the following:
2. Remove the ADU front cover (p/n 40AA12090).
3. Remove and clean the one (1) bushing on the front of conveyance roller/A (p/n 55HA50250) and the one (1) bushing on the rear.
4. Remove and clean the two (2) bushings on the front of conveyance roller/B (p/n 55HA50260) and the one (1) bushing on the rear.
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7033
5. Remove and clean the two (2) bushings on the front of conveyance roller/C (p/n 55HA50870) and the one (1) bushing on the rear.
6. Replace any worn bushings (p/n 090075530) as necessary.
Description
DF311, how to adjust front-to-rear zoning (centering) when feeding from the RADF.
Solution
To adjust front-to-rear registration for the RADF, perform the following:
2. Select [2: Timing adj.].
3. Select [5: Centering adj.].
4. Use the NEXT and BACK keys to select (RADF front side).
6. Press the COPY key.
7. Make a copy using the RADF 1:1 mode and confirm accuracy.
8. Use the NEXT and BACK keys to select (RADF back side).
10. Press the COPY key.
11. Make a copy using the RADF 2:1 mode and confirm accuracy.
Note: All mainbody centering adjustments must be completed prior to adjusting the RADF.
Description
Drum cleaning blade flipping. Drum damage.
Solution
CAUSE: Insufficient use of setting powder on the drum cleaning blade. Possibly, incorrect drum or cleaning blade installation.
SOLUTION: Replace the drum (PCUA 950411), if damaged, and the cleaning blade (p/n 55GA56010). Ensure proper cleaning blade installation and apply
sufficient setting powder on the blade/drum surface.
If Konica supplies are being used and the cleaning blade is being properly installed, but the cleaning blade flipping still occurs, a temporary countermeasure is
recommended. Use a light application of silicon oil from a fixing pad (p/n 25SA-5350 or p/n 55FA-5350) to decrease the drag/friction on the front drum flange.
To apply the silicon oil, perform the following:
1. Remove the drum from the drum carriage.
2. Apply setting powder on the entire drum surface.
3. Fit drum, cleaning blade and cleaner cover on drum carriage.
4. Fit drum fixing material/Front and Rear on drum carriage.
5. Rotate drum fixing material/Front and Rear to make the drum rotate clockwise once.
6. Remove drum and apply silicon oil to the position shown in the drum hyperlink. Wipe the silicon oil softly with the cleaning pad in the direction indicated
by the arrow .
Note: A very small amount of silicon oil is effective. To prevent oil from covering the OPC surface of the drum, only apply a small amount of oil. If silicon oil
is applied on the OPC surface, image deterioration may occur. Accordingly, make sure to wipe off any excess oil thoroughly and apply setting powder again
as needed.
7. Fit drum on the drum carriage.
8. Apply toner on both edges of the cleaning blade (front side approximately 35mm and rear side approximately 20mm).
9. Fit cleaning blade and other parts with the reverse order of removing them.
Notes:
a. Although it is not confirmed that drum blade flipping is heat related, Konica recommends against storing PM kits in temperatures outside of the specified
range of 57 to 219 degrees F. Since this range may be exceeded in a car trunk, special care may be required. Also guard against a buildup of heat in the
machine due to clogged fuser exhaust filters, machine too close to the wall, or by being near a window that shines enough light on the back of the machine to
increase the internal temperature.
b. Apply setting powder to the ENTIRE drum surface including the outer edges of the drum. CAUTION: When turning the drum by hand, the setting
powder may be removed by fingers contacting the outer area of the drum surface. Reapply setting powder to these areas.
c. If Konica supplies were used, and the blade was properly lubricated with setting powder or toner, please send all flipped cleaning blades with serial
number of machine, total count, and copy count since the blade was installed, to:
Attn: Don St.Onge
Dept. D709 Technical Support
500 Day Hill Road
Windsor CT 06095
d. If you are using Konica supplies and still experiencing this problem, please submit an new problem through Expert Web so we can properly track this
issue in the field.
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7033
Description
Power requirements, 7033.
Solution
Voltage: 115V AC 10%, dedicated line recommended
Current: 15A
Frequency: 60 Hz 2.5Hz
Grounding: Isolation recommended
Termination: NEMA Type 5-15R receptacle (125V AC, 2-pole, 3-wire, grounded).
Note: A dedicated AC line with an isolated ground is strongly recommended. A dedicated line mandates the exclusive use of an electrical branch circuit
where the receptacle grounding terminal is grounded by an insulated grounding conductor that is isolated from the receptacle mounting hardware (per
National Electrical code, article 250-74, exception no. 4).
Description
DF311, unable to install the document feeder guide.
Solution
CAUSE: The new style guide (p/n 120A45551) cannot be installed without upgrading additional parts. With the old style parts, the shaft holder on guide plate
(A) may crack, when removing or installing guide plate (B).
SOLUTION: Install the following parts as a set if the RADF serial number is below 120B01675.
1. Guide (p/n 120A45551)
Reference: Parts Information Bulletin 93.
Description
How to delete a job from job memory.
Solution
To delete a job from job memory, perform the following:
1. With the machine powered ON, and in the READY state, press the AUTO RESET key.
2. Press the J OB MEMORY key.
3. Touch the ENTRY key, displayed on the LCD screen titled J OB MEMORY NUMBER.
4. Touch the OK key, displayed on the LCD screen titled CHECK MODE.
5. Touch the job memory number of the job to be removed, displayed on the LCD screen titled J OB STORE MODE.
6. Touch the OK key, displayed on the LCD screen titled J OB STORE MODE.
7. Touch the DEL. key, displayed on the LCD screen titled NAME INPUT, once for each letter of the former job name, until the name is completely deleted.
8. Touch the OK key, displayed on the LCD screen titled NAME INPUT.
9. Touch the OK key, displayed on the LCD screen titled J OB STORE MODE.
Description
Non-image Area Erase and Auto Layout modes are unavailable.
Solution
CAUSE: The modes are disabled in the 25 mode. Software switch 2-7 (Prohibition of non-image area erase, auto repeat), is set to 1 (enabled).
SOLUTION: To enable Non-Image Area Erase and Auto Layout modes, perform the following:
1. Switch the copier OFF.
2. Access the 25 mode (hold down the 2 and 5 keys while switching the copier ON).
3. Press [1.Software SW].
4. Press the up-arrows accordingly, until the display indicates [02-7: 1 8C].
5. Press OFF; the display should now indicate [02-07: 0 0C].
6. Switch the copier OFF/ON to return to normal copy mode.
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7033
Description
How to have the Mixed Original mode default released automatically when the RADF is raised. Mixed Original mode is programmed in J ob Memory Recall.
Solution
This is normal operation. Mixed Original mode must be deselected when copying from the platen and J ob Memory Recall mode is enabled.
Description
The machine feeds two copies from Tray 2, when one copy is selected.
Solution
CAUSE: Paper detect actuator for PS401 is broken.
SOLUTION: To check PS401operation, perform the following:
1. Access the 47 mode (power the machine OFF, then, while holding down on the 4 and 7 keys, power the machine ON), input code 20, press P-03-P.
2. Open and close the lower, right side door.
3. A change of state for PS401 should be indicated on the control panel.
4. If no change occurs, check the actuator (p/n 12RQ40110). If the actuator is not broken, replace PS401 (p/n 552085510).
Description
Can a paper tray be designated as the priority default tray when using APS when the same size paper is loaded in another tray?
Solution
A paper tray cannot be set as the priority tray when APS is used. It can be set as the priority default tray when APS is disabled. To program ATS/APS for a
particular tray, perform the following:
1. Access the Key Operator Mode (press the Help key while powering ON).
2. Scroll to option [13. Memory SW].
3. Scroll to ATS/APS for the specific tray.
4. Press Edit.
5. Verify that the setting indicates OFF for the tray containing the same size paper.
Description
FS105, how to install a new staple cartridge.
Solution
To install a new staple cartridge, perform the following:
1. While pressing the gray finisher release lever, slide the finisher to the left.
2. Access to the staple cartridges can be obtained through two (2) cutouts in the finisher rear plate, which are now visible since the finisher was separated
from the copier mainbody and moved to the left.
3. Push down the green staple cartridge lever to release the staple cartridge from the cartridge holder.
4. Remove the staple cartridge.
5. Remove the empty staple case by pulling the staple case downward, which is opposite to the direction of the arrow cutout in the staple case.
6. Firmly insert the new staple case into the staple cartridge by aligning the arrow sides of both the case and cartridge.
7. Remove the holder tape, which is holding the staples in place.
8. Insert the staple cartridge into the cartridge holder and push it in securely.
9. Slide the finisher to the right, until the finisher is securely latched with the copier.
Description
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7033
Error indicator light comes on when accessing any 36 mode function.
Solution
CAUSE: Inconsistent front door switch (MS1) actuation or the interlock switch has failed.
SOLUTION: Inspect for proper MS1 (front door interlock) actuation. The front door interlock actuator (p/n 454011200) may marginally be pushing the plunger
of MS1. Replace the actuator with the modified style (p/n 55GA12240) and, to prevent future problems, replace MS1 (p/n 40AA85010). Refer to 7033/7040
Description
J 34-5 while copying (no finisher installed).
Solution
CAUSE: The reversal gear idler shaft/B (p/n 55GA48140) is loose from the main body. This causes the reversal gear (p/n 55GA77340) to wobble, creating
insufficient drive to the paper exit drive gears on the paper exit door.
SOLUTION: Tighten the screw that mounts the reversal gear idler shaft/B to the main body.
Notes:
1. The screw is located at the rear of the machine directly below the reversal paper exit motor (M12).
2. A grinding noise may also occur prior to the paper jam.
3. Machine may work fine when copying in the copy face up output mode.
Description
J 34-2 (jam position 10) when duplexing.
Solution
CAUSE: A worn actuator on the paper exit sensor (PS1).
SOLUTION: Replace the fixing exit actuator (p/n 55GA53360).
Description
Auto layout and document feeder compatibility.
Solution
The RADF cannot be used with auto layout. For proper image placement, the original must be at the rear left corner on the platen glass.
Description
Toner spew from the toner supply area.
Solution
CAUSE: Toner supply motor (M10) is adding toner for every copy cycle due to a failed toner level detecting sensor (TLD).
SOLUTION: Replace the toner level detecting sensor (p/n 40AA88030).
Description
How to disable copying when the PM count is reached.
Solution
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7033
To disable copying when the PM count is reached, perform the following:
1. Power OFF the copier.
2. Access the 25 mode (power the copier ON while holding down the 2 and 5 keys).
3. [Memory setting mode/Select one of the following] is displayed.
4. Press [1:Software switch setting] on the LCD.
5. Select DIPSW8, using the furthest left (up), or (down) arrows on the LCD.
6. Select BIT2, using the middle (up) key on the LCD.
7. Pressing the OFF key on the LCD permits copying to continue unabated, regardless of how many copies have been run since the PM count was reached.
Pressing the ON key causes the copier to shut down after 1000, 2000, 3000, 4000, or 5000 copies have been run since the PM count was reached, and this
shut down number is selected in the 25 mode, using DIPSW12-3, DIPSW12-4, and DIPSW12-5.
8. Press the RETURN key on the LCD to enter the setting into memory.
In the service manual, the choices for DIPSW8, BIT2 should read as follows: 0=NO, 1=YES.
Description
Copies are blank, black or have a scrambled image.
Solution
CAUSE: The main harness between the DF311 and the 7033 is pinched between the document feeder rear cover and rear bottom frame. This will cause the
problem with both RADF and platen copies. Verify by disconnecting the DF311 and making copies from the platen glass.
SOLUTION: Repair or replace the main DF311 wiring harness (p/n 120A90080).
Note: Image quality may be OK with internal test patterns.
Description
How to make face down copies from the bypass tray when there is no finisher installed.
Solution
To select face down copying when the bypass tray is used (no finisher installed), perform the following:
1. Place the original in the RADF, face up.
2. Place copy paper in the bypass tray and select the size button marked BYPASS. Notice that on the upper, left-hand side of the LCD, a small icon
depicting a printed page will be displayed (face up indication).
3. Press the OUTPUT button and de-select the ALTERNATE button.
4. Verify that the FACE UP button is not highlighted. If it is, de-select it and press OK at the bottom, right of the LCD screen.
Notes:
a. When using the bypass tray, it is recommended to make only one (1) copy at a time (usually special paper is fed from the bypass).
b. If the ALTERNATE button is selected, the BYPASS selection is disabled.
Description
DF311, J 63-6 while copying in 2:1 or 2:2 modes.
Solution
CAUSE: Failed original pressure solenoid (SD302).
Note: In the two-sided original copy mode, the pressure pulley in the reversal section is operated by SD302.
SOLUTION: Replace SD302 (p/n 120A-4430).
Notes:
1. SD302 is the larger of the 2 solenoids located in the front of the DF311.
2. To verify operation of SD302, perform the following:
a. Access the 47 multimode (hold down 4 and 7 at subswitch power ON), input code 60, press P-07-P.
b. Press START/PRINT to energize SD302.
c. Press STOP/CLEAR to de-energize SD302.
3. The following are the normal DC voltage readings for SD302:
a. With SD302 de-energized (OFF), CN5-4 and CN5-3, on the RADF CB, should each have 24V DC in reference to ground.
b. With SD302 energized (ON) CN5-3 should drop to approximately 11V DC and CN5-4 should remain at 24V DC.
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7033
Description
How to clear the copy count for an individual ECM password.
Solution
To clear the copy count for an individual ECM password, perform the following:
2. Access the Key Operator Mode (power the copier ON, while pressing the [HELP] key).
3. Touch [4. ECM] on the touchscreen.
4. Enter the 8-digit ECM master code.
5. Touch [OK] on the touchscreen.
6. Touch [2. ECM data list] on the touchscreen.
7. Touch the down-arrow on the right side of the touchscreen until the desired password is highlighted.
8. Touch [Edit] on the touchscreen.
9. Touch [Limit] on the touchscreen.
10. Touch [Clear] on the touchscreen.
11. Power the copier OFF/ON, to exit the Key Operator Mode.
Description
J 20-4 during copying.
Solution
CAUSE: The key counter was removed during operation or there was a loss of continuity through the key counter enable circuit.
SOLUTION: If the copier is not equipped with a key counter, ensure that there is continuity between CN35-2 and CN35-3 on the printer driver board. Check
the key counter jumper connector on the right side of the copier.
Description
Copies and prints are randomly reduced or enlarged in the lead to trail direction.
Solution
CAUSE: A failed drum motor (M4) causing erratic drum speed.
SOLUTION: After determining there are no mechanical binds in the drum drive system, replace the drum motor (p/n 55GA80060).
Description
DF311, J 63-01 when making 2:1 or 2:2 copies through the RADF.
Solution
CAUSE: The tension spring for guide plate B is installed improperly, causing guide plate B to be tensioned in the wrong direction.
SOLUTION: To ensure the tension spring is applying pressure to guide plate B (p/n 120A45541) in the proper direction, perform the following:
2. Remove the guide plate A (p/n 120A45541) assembly from the RADF.
3. Orientate guide plate A with the tension springs toward you and the white paper exit rollers (p/n 120A45520) to the left.
4. Push guide plate B toward the white paper exit rollers, if the tension spring is properly installed, guide plate B should spring away from the white exit rollers
when the pressure is removed. Reinstall the spring properly to obtain the correct operation. Replace the tension spring (p/n 120A45560) as necessary.
Description
Unable to set 11x17 in the universal cassettes.
Solution
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7033
CAUSE: The destination switch is not set for USA.
SOLUTION: To set the destination switch to USA, perform the following:
4. Set 5-0 to 1.
5. Scroll to 5-1.
6. Set 5-1 to 0.
7. Press [Return].
Description
High-pitched noise when machine is idling.
Solution
CAUSE: Polygon motor is too loud in idle. The motor low-speed rotation timing and pre-rotation are set to the default settings.
SOLUTION: To change the low speed rotation timing and pre-rotation speed, perform the following:
1. Access the the 25 mode (power the machine ON while holding down on the 2 and 5 keys).
3. Use the following matrix to set the software dipswitches:
DIPSWITCH SETTINGS MODE (Polygon low speed)
6-4 to 0 and 6-5 to 0 15 seconds
Description
J 34-4 during copying.
Solution
CAUSE: A delay in the actuation of PS1 (exit detect) caused by humidity in the paper.
SOLUTION: Replace the paper.
Description
What is the part number for the PRDB (Printer Driver Board)?
Solution
PRDB (p/n 55HA-9060).
Note: In the Parts Catalog, the PRDB is labeled as the ADU driving board assembly. They are the same; this is a multifunctional board.
Description
F51-4, shortly after pressing the START/PRINT key.
Solution
CAUSE: The drum coupling shaft is not properly inserted into the drum flange, preventing the drum from rotating.
SOLUTION: Fully insert the drum coupling shaft so that the lock lever can slide over the E-clip on the drum coupling shaft. To latch the drum coupling to the
drum flange, perform the following:
1. Release the lock lever.
2. Turn the drum coupling shaft in a clockwise direction, until the drum coupling shaft meshes with the drum shaft and drum flange.
3. Ensure that the drum coupling is fully inserted into the drum flange.
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Description
FS105, intermittent F77-30 at power up.
Solution
CAUSE: Glue on underside of the foam cushion pads located on the bottom of the drum cover front (p/n 120H45020) and drum cover rear (p/n 120H454030)
has migrated through the foam layer, resulting in the staple PV plate (p/n 120H45280) failing to actuate the stapler safety switch MS804, due to the glue
holding the staple PV plate stationary during its normal movement cycle.
SOLUTION: Thoroughly inspect the foam cushion pads for any signs of glue migration through the foam layer. Replace the foam pads (p/n 12ER40350) as
necessary.
SPECIAL NOTE: Solution provided by Franco Costanzo, KMBS Long Island.
Description
FS105, J 72-10 during copy mode.
Solution
CAUSE: SD801 (gate) failed.
SOLUTION: To check SD801, perform the following:
1. Access the 47 multimode (power the machine ON while holding down on the 4and 7 keys), output code 70, press P-40-P.
2. Press the print button to verify that SD801 energizes.
3. If SD801 does not energize, clean or replace SD801 (p/n 12OH-4570).
Description
F87 after the completion of a copy job. PRINTER BOARD FAILURE CALL FOR SERVICE message.
Solution
CAUSE: The copier was previously connected to an IP (as a printer), but is now being used as a standalone copier. However, the engine interface card
(EIC) is still installed in the copier.
SOLUTION: Remove the engine interface card (EIC) from the copier. As long as an engine interface card (EIC) is installed in the copier, it will be looking for
an IP unit, and this code will occur.
Description
E87-00 at power up.
Solution
CAUSE: Failed EIC.
SOLUTION: Check EIC connections. Replace the EIC (p/n U131-6600) if necessary.
Description
Unable to close exit section door after clearing jam.
Solution
CAUSE: The fixing exit plate assembly (with upper separation claws) was lowered to clear the paper jam and was not reinstalled.
SOLUTION: Raise the exit plate assembly until the magnet catch contacts the fixing unit frame. Close the exit section and reposition the finisher against the
main body.
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7033
Description
Part number for the User's Guide holder.
Solution
The holder for the User's Guide is listed as the Guide Plate (p/n 540012245) in the Model 3240/3340 Parts Catalog. This part is not currently listed in the
Model 7033 Parts Catalog.
Description
Machine powers OFF and the display indicates INPUT TIME.
Solution
CAUSE: The Weekly Timer is enabled and the ON/OFF times are not entered.
SOLUTION: Enter the ON/OFF times.
Description
What is the first copy out time?
Solution
The first copy out time is 6 seconds or less for the 7033.
Description
How to overlay the front side and back side of a small size original onto one side of a copy.
Solution
The 7033 (PCUA 950410) is not capable of performing the overlay function. However, the 7060 (PCUA 950778) and 7065 (PCUA 950650) have the overlay
feature.
Description
DF311, APS does not operate correctly.
Solution
CAUSE: Initial data in memory is corrupted.
SOLUTION: To initialize data to factory settings, perform the following steps:
1. Power SW2 (sub power switch) OFF.
2. Hold down the 4 and 7 keys and power ON SW2.
3. Enter 0, 9, 3, and the start/print key.
4. Power SW2 OFF/ON to exit the 47 mode.
Description
FS105, J 72-13 when sorting into finisher Tray 3.
Solution
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7033
CAUSE: The PS802 (conveyance drum entrance detect) actuator is binding.
SOLUTION: Loosen the actuator screw then re-tighten, ensuring that it moves freely.
Description
FS105, when selecting staple/sort mode, the sorted sets are not offset.
Solution
This is normal operation for the machine. When using the staple function, each stapled set is equivalent to a sorted, offset, non-stapled set.
Description
Unable to copy odd-size originals off the platen glass.
Solution
CAUSE: Selection of small size originals in the 25 mode is not set to 1 and platen APS is enabled.
SOLUTION: To enable the machine to copy odd-size originals off the platen glass, perform the following:
2. Access the key operator mode (press and hold the help key while powering the copier ON).
3. Press the down arrow key on the touchscreen.
4. Select 13: Memory SW.
5. Scroll to Platen APS using the arrow keys located on the right side of display.
8. Access the 25 mode (power the copier ON while holding down the 2 and 5 keys).
10. Scroll to, and set the software dipswitches as follows:
Description
Can the fuser temperature be increased so paper thicker than 32lb bond will be fused?
Solution
Any paper thicker than 32lb bond exceeds machine specifications.
Description
Unable to set date and time.
Solution
PROBABLE CAUSES:
1. An upgrade to the latest firmware is required.
If the problem occurs with the latest firmware already installed, reflash the image control ROMs. To flash the ROMs, use the Windows* 95 flash procedure.
7033 EPROM History
2. The main power switch (SW1) is not switched OFF prior to changing the date and time.
To change the date and time, perform the following:
a. Switch OFF SW2 (sub power switch - located on the left side of operation panel).
b. Switch OFF SW1 (located on the left rear side of the main body) for about 5 seconds then switch it ON.
c. Hold down the HELP key while switching SW2 ON.
d. Press [1. System Initial].
e. Press [1. Time] (display should now indicate a current time and a set time).
f. Press the left or right arrow under the set time to select the desired numeral(s) to be changed.
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7033
g. Use the numeric key pad to enter the new data.
h. Press OK.
i. Switch OFF/ON SW2.
Description
How to prohibit copying/printing when an ADD TONER message is displayed.
Solution
To prohibit copying/printing when an ADD TONER message is displayed, perform the following:
1. Access the 25 mode (power the machine ON while pressing the 2 and 5 keys simultaneously).
2. Select option [1. Software SW].
3. Using the arrows, scroll to the software dipswitches identified below and program as desired:
4-2 : 0 4-3 :0 Machine prohibits copying/printing immediately upon add toner message
4-2 : 1 4-3 :0 1000 copies after add toner message
The machine can also be programmed to change its display per the sensitivity of the TLD, when an add toner message is displayed. Program the following
switches as desired:
4-0 :0 4-1 :0 100 copies (machine displays add toner after the TLD determines toner is needed)
4-0 :1 4-1 :0 1000 copies
4-0 :0 4-1 :1 2000 copies
4-0 :1 4-1 :1 3000 copies
Description
When the EIC (Engine Interface Card) is connected, the machine loses power.
Solution
CAUSE: The connection from the DCPS to the EIC card is loose, not supplying voltage.
SOLUTION: Ensure all EIC connections are secure. To verify the condition of the EIC, perform the following:
1. Verify connectors from the EIC to DCPS2 and the EIC connection to the main CB.
2. Verify a PRINTER BOARD FAILED message by pressing the [Setting] button on the display in the printer option menu.
3. Replace the EIC (p/n U131-6600).
Description
The error light is on when accessing the 25, 36, or 47 mode.
Solution
CAUSE: Copier is recognizing a paper jam or door open.
SOLUTION: Clear jam or close the all the doors and access panels.
Description
Part numbers for the items in the IP402/IP402 PLUS upgrade kit.
Solution
IP402/IP402 PLUS upgrade kit (PCUA 950417) items:
PART NUMBER ITEM
127L80510 Option cooling fan
127L10040 Contact fixed plate/K
25SA-1080 Earth spring assembly
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7033
127F10010 Board guide plate/lower
127F10030 Earth spring
127F-9010 Option relay board assembly
127F10020 Board guide plate/upper
127F90010 Option relay wiring
55GA-9260 DC power source board assembly
127A73010 Board MT plate/P
127L90010 Option power source wiring
Description
The universal tray does not detect paper or the universal tray is not recognized.
Solution
CAUSE: The rear guide for the cassette is broken, not allowing paper size detection.
SOLUTION: Replace the paper regulating plate (L) (p/n 40AA47102).
Description
SELECT PAPER message when attempting to print. FORM FEED must be selected to allow printing. No drawer base is installed.
Solution
CAUSE: ATS for Tray 1 is selected OFF.
SOLUTION: To program the machine to allow ATS from Tray 1, perform the following:
1. Access the Key Operator Mode (press and hold the Help key while powering the machine ON).
2. Press [1. SYSTEM/COPIER].
3. Press the down-arrow key on the touchscreen
5. Press the down-arrow in the lower left-hand corner.
6. Scroll to ATS/APS (Tray 1) using the arrow keys located on the right side of the display.
7. Select EDIT to turn the feature ON.
8. Power the machine OFF/ON to return to normal operation.
Description
How to reset the drum counter.
Solution
To reset the drum counter, perform the following:
1. Access the 47 multimode (power the copier ON while pressing the 4 and 7 keys), output code 91, press P-01-P.
Description
FS105, how to adjust the maximum number of copies, which can be stapled.
Solution
To adjust the maximum number of copies, which can be stapled, perform the following:
2. Access the 25 mode (power the copier ON, while pressing the 2 and 5 keys).
3. Touch [1. Software SW] on the touchscreen.
4. Use the matrix below to program the desired maximum number of copies, which can be stapled.
MODE 1-3 1-4
50 copies 0 0
45 copies 1 0
40 copies 0 1
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7033
35 copies 1 1
5. Touch the up arrow, located furthest to the right three (3) times to access bit 3. Touch the ON key to input a data entry of 1, or the OFF key to input a data
entry of 0.
6. Touch the up arrow, located furthest to the right one (1) time to access bit 4. Touch the ON key to input a data entry of 1, or the OFF key to input a data
entry of 0.
Description
How to adjust the LCD density.
Solution
To adjust the LCD density, perform the follwing:
1. Access the Key Operator Mode (while pressing the HELP key, power the copier ON). The Key Operator Mode screen should be displayed.
2. Press [7. Panel Contrast].
3. Press DARK, NOR., or LIGHT for desired CONTRAST.
4. Press DARK, NOR., or LIGHT for desired BACKLIGHT.
5. Press RETURN to complete the setting and return to the Key Operator Mode screen.
6. Power the copier OFF/ON to return to normal operation.
Note: Each time DARK or LIGHT is pressed, it changes the setting of CONTRAST or BACKLIGHT one step.
Description
J am position 9 at power up.
Solution
CAUSE: A failed PS29 (fixing exit sensor).
1. Access the 47 multimode (power the copier ON while pressing the 4 and 7 keys), input code 22, press P-01-P.
2. The display should change from OFF to ON when the sensor is actuated.
3. If no change of state, clean or replace PS29 (p/n 552085510).
Note: Before replacing the sensor, ensure that the 5V DC and ground (GND) are present at the sensor, and that there is continuity from CN69-2 on the
sensor to CN33B-25 on the printer drive board (PRDB).
Description
Unable to complete the 47 mode, output code 120 adjustment.
Solution
CAUSE: The 7033 requires a flash ROM update.
SOLUTION: Flash the 7033 to the latest ROM level. To flash the 7033 ROMs, use the Windows* 95 flash procedure.
7033 EPROM History
Description
Product Configurator, 7033.
Solution
7033 Copier/Printer System Configurator
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7033
Description
No feed from the bypass tray.
Solution
CAUSE: One of the three nylon stop rings attached to the manual feed conveyance shaft (p/n 55GA42180) or the manual feed driving shaft (p/n 55GA42090)
is missing. These shafts are held in place by the 'stop rings' (described as shaft PS material in the Parts Catalog).
SOLUTION: Replace the shaft PS material (p/n 40AA40150).
Note: Refer to the illustration on page 26 of the Parts Catalog (6/98).
Description
Decibel rating, 7033.
Solution
The decibel rating is less than 55db in standby, and less than 71db while copying.
Description
FS105, jam position 12 whenever a copy enters Tray 2 or Tray 3.
Solution
CAUSE: The actuator for PS804 (paper through detect) is missing, therefore, not detecting the sheet of paper as it is conveyed by the drum into the tray.
SOLUTION: The actuator should be visible to the left of the finisher conveyance drum, protruding through the staple PV plate (p/n 120H45280). Replace the
actuator (p/n 120H45220) and sensor spring (p/n 120H45270) if needed.
Note: The sensor is visible after removing the rear drum cover (p/n 120H45030)
Description
How to obtain the ISW Microsoft* Windows utility.
Solution
To obtain the ISW Microsoft Windows utility, access the Konica Minolta FTP site
Description
Setup Checklist, 7033.
Solution
INSTALLATION
1. When installing developer, note voltage stamped on drum flange for Charge Grid Voltage
Adjustment.
2. Install additional memory if requested.
3. Install the Interface Kit if the unit is to be connected.
4. Unless customer applications warrant otherwise, set up paper drawers as follows:
a. If the machine has a DB 208:
Tray 1 8.5x11
Tray 2 8.5x11
Tray 3 8.5x14
Tray 4 11x17
b. If the machine has a DB 608:
Tray 1 Universal
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7033
Tray 2 8.5x14
Tray 3 8.5x11
5. Perform Document Feeder Alignment and Height adjustments (DF311 Pages 6 & 7).
6. Install the FS105.
PRELIMINARY ADJ USTMENTS
1. To prevent jams at setup, perform the following:
b. Withdraw all trays of the main body and drawerbase.
c. Access the 47 multimode (power the main switch ON while pressing 4 and 7 simultaneously), output code 21, press P-01-P.
d. Press the START PRINT button.
e. Wait for a few seconds, and then press the STOP/CLEAR button.
f. Using the numeric keypad, press P-05-P.
g. Press the START PRINT button.
h. Wait for a few seconds, and then press the STOP/CLEAR button.
i. Power the main switch OFF/ON to exit the 47 mode.
Note: This adjustment ensures that the motor drive is properly aligned and meshed.
2. Perform Charge Grid Voltage Adjustment (36 mode, menu 1).
3. Perform L-Detection and all Image Quality Adjustments listed at the end of the Installation
Procedures that come with the machine.
KEY OPERATOR MODE SETTINGS
1. Access the Key Operator Mode (power the machine ON while holding the help button).
2. Select [1 System Initial] [Time] and program Date & Time.
3. Select [2 Copier Initial] [1 Copy Mode] and program it to 1:1 default.
4. Select [2 Copier Initial] [5 Output] and program to Tray 2.
5. Select [10 Perform Control Panel Adjustment].
6. Set [13 Memory Switches] menu as follows:
a. Auto Reset Timer to 180 Sec.
b. Auto Reset Effect to Initial Settings.
c. Load RADF Effect to RADF Only.
d. Non-Image A. Erase to APS/AMS only.
e. RADF Frame Erase to 2mm.
f. Auto Tray Switch to ON.
g. Platen APS to ON.
h. RADF APS to ON.
i. ATS/APS (Bypass) to ON.
j. ATS/APS (Tray 1) to ON.
k. ATS/APS (Tray 2) to ON.
l. ATS/APS (Tray 3) to ON.
m. ATS/APS (Tray 4) to ON.
n. Platen AMS to ON.
o. RADF AMS to ON.
p. Staple Mode Reset to OFF.
q. Key Click Sound to HIGH.
r. J ob Memory Recall to OFF.
s. Sheet Insertion to Tray 1.
t. 5.5x8.5 Original Type to Portrait.
u. Rotation to ON for APS/AMS.
v. 1SHOT Indication to 3 sec.
w. Booklet to Left Binding.
x. Folded Original Mode to OFF.
7. Select [12 Auto Low Power-Auto Shut Off] menu and set to the following:
a. Set Auto Shut Off to 240 minutes.
b. Set Auto Low Power to 240 minutes.
c. Select "Next Setting" icon.
d. Program Auto Shut Off to OFF.
25 MODE SETTINGS
1. Confirm EPROM levels and upgrade if needed.
2. Access the 25 mode and select [9 Indication of ROM Version].
Note: Minimum requirements are listed below. Install higher level if available.
System Control =Version 37 (flash with ISW Tool or laptop)
Image Control =Version 25 (flash with ISW Tool or laptop)
DF311 =Version 16 (physical EPROM Change)
FS105 =Version 18 (physical EPROM Change)
3. Select [1. SOFTWARE SWITCH SETTINGS] and set to the following:
7-3 to 1 (This selects 8 x 11 when very small original is detected by Platen APS)
7-4 to 0 (This selects 8 x 11 when very small original is detected by Platen APS)
7-7 to 1 (Turns off full auto screen)
8-0 to 1 (Eliminates all non image areas in the Non Image Erase Mode)
8-7 to 1 (To access Data Collection modes)
10-7 to 1 (Displays J am Codes rather than J am Positions)
11-5 to 1 (Turns on single layer screen on touch panel)
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7033
21-3 to 1 (Enables DIPSW 7-7 and 7-4 to select 8.5x11 when small original is less than
30mm from the scale plate)
4. Select [2. PAPER SIZE SETTING] and set to appropriate sizes.
5. Select [7. TELEPHONE NUMBER SETTING] and set Customer support telephone number to 1-800-456-5664.
6. Select [8. INDICATION OF M/C SERIAL NUMBER] and program accessory serial numbers.
36 MODE SETTINGS
Select [TIMING ADJ USTMENTS] menu 2 (check all and adjust if necessary):
1. Drum Clock/ Horizontal Adjustment
a. Drum Clock (printer) - adjusts internal test chart magnification lead-to-trail. Measure from
mark to centerline. Should be 103 mm.
b. Drum Clock adjustment (Platen) - adjusts magnification from lead-to-trail edge. Set for 1:1 exactly.
c. Platen Horizontal Magnification - adjusts magnification front-to-rear.
d. Drum Clock (RADF 100%)
Note: Do 100% first and 50% last.
e. Drum Clock (RADF 200%)
f. Drum Clock (RADF 400%)
g. Drum Clock (RADF 50%)
2. Restart Timing
a. Inspect Restart timing from each individual tray including the bypass tray and ADU.
b. Pressing the "next" Icon will take you to the specific device to be inspected and/or adjusted.
c. RADF Front side - inspect using the ADF Adjusting Chart (p/n 120A97110).
d. RADF Back side - inspect using the ADF Adjusting Chart. Use [+] to advance paper timing and [-] to retard paper timing.
3. Paper Feed Loop Adjustment
Check for proper loop at second paper feed roller from the bypass tray and other trays.
4. Lead Edge Timing Adjustment (Lead Edge Deletion)
Adjust for proper lead edge deletion for copies from the glass.
5. Centering Adjustment (Front-to-Rear Zoning)
Inspect Centering adjustments for each individual tray including the bypass tray, ADU, platen, and the RADF. Pressing the "next" icon will allow selection of
the specific device to be inspected and/or adjusted.
6. Image Quality Adjustment
RADF Scan Density adjustment using the White Chart (p/n 120A97120).
FINAL PREPARATION
1. Run 25 copies out of each paper tray including the bypass tray.
2. Make 50 two-sided copies to use as originals; run two sets (2:2) and (Double Staple).
3. Fill out History sheet for machine (use a meter reading of 1).
4. Print out the J am Log sheet for machine.
5. Retain a copy of the History sheet, J am Log sheet, Potential test chart, and this checklist and turn in to the Group Leader or Field Manager.
6. Place the History sheet and the J am Log sheet in a packing slip holder on the back cover of the machine, or in the Users Guide holder.
Description
While upgrading FlashROMs using the ISW Trns utility, the PC (laptop) lost power during file download. The 7040 LCD is blank and the 25 mode cannot be
accessed to restart the flash.
Solution
To restart the flash of the 7040 system ROMs, perform the following:
1. Power OFF the main switch (SW1 on the left rear of the 7040) for at least 5 seconds.
2. Power ON the 7040. The DATA LED should be illuminated solid green.
3. Restart flash from PC. The DATA LED should flash green.
4. PC will indicate when flash is complete.
Description
How to display the actual magnification programmed for each of the preset magnification selections when using the direct screen mode.
Solution
When using the direct screen mode, the display is limited to "Preset". To view the actual magnification, select the preset or access the Key Operator Mode,
select PRESET then select MAGNIFICATION. The screen will then display the programmed magnifications. To program the machine to default into the Full
Auto Screen mode which does display the preset magnification ratios, access the 25 mode, dipswitch 11-5, and set to OFF (0).
Note: The machine is functioning in accordance with the engineering specifications. If a change is required to these specifications, please contact your DSM.
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7033
Description
PLEASE LOAD PAPER IN TRAY 1 message even though the tray is filled with paper.
Solution
CAUSE: The contact detecting actuator, which flags the tray upper limit sensor (PS32) is broken or binding, causing the machine to falsely sense the paper
tray to be raised, prohibiting the proper lifting function of the tray lift motor (M8).
SOLUTION: To check the operation of the contact detecting actuator, perform the following:
2. Access the 47 mode (power the copier ON, while pressing the 4 and 7 keys), input code 12, press P-02-P.
3. The status of the tray upper limit sensor will be displayed in the dark blue band at the top of the touchscreen. IN:OFF indicates the tray is lowered, which
allows the tray lift motor to energize. However, IN:ON indicates the tray is raised, which prohibits the tray lift motor energizing.
4. Manually move the contact detecting actuator and ensure the status of the tray upper limit sensor changes state properly.
5. Replace the contact detecting actuator (p/n 40AA40082) as necessary.
CAUTION:
After reinstalling a repaired or new PFU, perform the following:
2. Withdraw all trays of the main body and drawerbase.
3. Access the 47 multimode (power the main switch ON while pressing 4 and 7 simultaneously), output code 21, press P-01-P.
4. Press the START PRINT button.
5. Wait for a few seconds, and then press the STOP/CLEAR button.
6. Using the numeric keypad, press P-03-P.
7. Press the START PRINT button.
8. Wait for a few seconds, and then press the STOP/CLEAR button.
9. Power the main switch OFF/ON to exit the 47 mode.
This adjustment ensures that the motor drive is properly aligned and meshed.
Note: To prevent any damage, carefully handle the paper detect actuator.
Description
F49-2 at power up.
Solution
CAUSE: A poor connection between the laser diode board and the main CB.
SOLUTION: Reseat CN8 on the laser diode board and CN5 on the main CB.
Note: The laser diode board is accessed by removing the main CB cover.
Description
J 92 while duplexing.
Solution
CAUSE: A worn ADU registration clutch.
SOLUTION: Replace the registration clutch (p/n 55GA82011).
Description
0800 code occurs during image quality adjustments.
Solution
CAUSE: The image quality adjustments (VI. in the set-up instructions included with the machine) were not performed in the correct order.
Step #5 in the instructions is incorrect, do not press the NEXT key.
SOLUTION: Perform the PWM Gamma adjustments in order, beginning with page one and ending on page four of the touch screen display. Screen page
numbers are indicated in the upper right of the display (1/4, 2/4, 3/4 and 4/4).
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Description
Main body locks up while flashing system firmware.
Solution
CAUSE: The parallel port setting in the PC CMOS is not set to Standard (Normal). It may be set to either ECP or EPP, which will cause a corrupt flash
process.

SOLUTION: Verify the parallel port setting and make any changes utilizing the CMOS Setup Utility (refer to your motherboard manual for instructions).
Parallel port verification (not a change) is made by right-clicking on My Computer click on Properties click on Device Manager tab click on the [+] symbol
to open Ports double-click on Printer Port (LPT1) to view the type of port [Manufacturer:].
Notes:
1. Once the port setting is set to standard mode, re-flash the firmware. For procedures on how to flash the firmware, refer to 7040/7033 Technical Bulletin
#7 .
2. If the 7033 will not allow access to 25 mode, perform the following:
Description
How to enable two counts on the total counter for 11x17 paper.
Solution
To enable two counts on the total counter for 11x17 paper, perform the following:
4. Set to 0 for count as one page or to 1 for count as 2 pages.
5. Press return to set the new data.
Description
F28-2 shortly after pressing the START/PRINT key.
Solution
CAUSE: HV(2) is not properly grounded, or has failed.
SOLUTION: Tighten the ground screw, located in the lower left corner, on HV(2). Replace the high voltage unit (p/n 55GA84020) if necessary.
Description
DF311, unable to use the document feeder after a copy has been made off of the platen glass. Cycling power on the 7033 allows copying from the document
feeder to resume.
Solution
CAUSE: Loss of communication between the DF311 and the main body due to pinched wire.
SOLUTION: Reseat the connectors on the ADF CB. Clip the tie wraps on the wiring harness that leads from the ADF CB to the interface connector.
Reinstall tie wraps, using less pressure, to hold the harness in place. Verify proper operation.
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Description
Intermittent J 31 when duplexing.
Solution
CAUSE: If copy paper exhibits excessive curl, the lead edge of the paper may strike the transfer entrance plate and jam.
SOLUTION: A new-style registration unit is available with improved guide mylars. Replace the registration unit (p/n 55GA-4306).
Description
J 34-2 as the paper exits.
Solution
CAUSE: The actuator to the exit sensor (PS1) is binding due to the exit unit not being properly latched.
SOLUTION: Ensure that the exit unit is properly aligned so that the front lock claw (p/n 40AA46261) and the rear lock claw (p/n 40AA46341) both latch.
Description
DF311, J 62 when copying 2:2 or 2:1.
Solution
CAUSE: The original feed clutch (CL302) is slipping causing a timing error when the second or subsequent sheets are feed.
SOLUTION: Replace CL302 (p/n 120A82010).
Description
Power is cycling ON/OFF, LCD briefly displays KONICA.
Solution
CAUSE: Poor electrical connection between the IP402 and the 7033.
SOLUTION: Reseat the Video I/F wiring cable that connects the IP402 to the 7033.
Description
J 92-00 at power up.
Solution
CAUSE: Dirty or failed PS28 (reversal detect sensor 1).
SOLUTION: To verify the operation of PS28, perform the following:
1. Access the 47 mode (power the copier ON while pressing the 4 and 7 keys), input code 80.
2. Open the left side door and place a sheet of paper on PS28, then close the door. A change of state should be indicated on the LCD screen.
3. If there is no change in state, replace PS28 (p/n 25AA85510).
4. Power the copier OFF/ON to return to normal copy mode.
Description
F-0-0 at power up.
Solution
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7033
CAUSE: Software switch 3-1, in the 25 mode, is set to 1.
SOLUTION: To set software switch 3-1 to 0, perform the following:
3. Scroll to, and set software dipswitch 3-1 to 0 (OFF).
4. Power copier OFF/ON to return to normal copy mode.
Note: This problem may have been caused by a power surge or spike to the copier or may have occurred after flashing the main body firmware.
Description
DB608, intermittent J 14-00.
Solution
CAUSE: The side guides for the LCT (Tray 3) are adjusted too tight and binding 1st paper feed.
SOLUTION: Re-adjust the position of the LCT side guides. With the LCT (Tray 3) full of paper, adjust each side guide no closer than 1mm from the side of
the paper.
Description
DF311, missing image at rear edge when reducing 11x17 invoice paper to 8.5x11R at 65%.
Solution
CAUSE: The Folded Original mode is enabled.
SOLUTION: To disable the Folded Original mode, perform the following:
1. Access the 25 mode (power the machine ON while holding down on the 2 and 5 keys).
3. Select software dipswitch 2, bit 4, and set to 0.
Description
Intermittent J 30 when feeding from Tray 3.
Solution
Cause: The spring in the torque limiter on the feed unit was not positioned in the small pin hole.
SOLUTION: Remove the double feed prevention unit and the double feed prevention roller (p/n 40AA40330), then check the spring on the torque limiter.
Repair or replace as needed.
Note: The double feed prevention roller and torque limiter are connected together as one part.
Description
J 72-13 at power up and will not clear.
Solution
CAUSE: A dirty conveyance drum position detect sensor PS801.
SOLUTION: Clean PS801 conveyance drum position detect sensor.
Description
J am position 10 only in face down mode.
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Solution
CAUSE: The one-way gear has bound up which does not allow proper paper conveyance.
SOLUTION: Clean the one-way roller gear and shaft. If problem persists, replace the gear (p/n 55GA77370).
Description
F36-2 at power up.
Solution
CAUSE: An open circuit between the PRDB and the fuser unit due to a loose pin connection at CN33-B18 or CN33-B19, to CN390-12 and CN390-13 (blue
connector) connecting the fuser to the PRDB.
SOLUTION: Ensure that the wires are properly seated in CN33 and CN390.
Note: Inserting the end of a meter lead in CN33-B18 or CN-B19 and CN390-12 or CN390-13 may assist in fully seating the wires.
Description
Operation panel not working.
Solution
CAUSE: When selecting the paper size on the touchscreen, the display panel will jump into a different area of the touchscreen. None of the keypad buttons
work, and none of the adjustment modes are accessible due to a failed operation unit.
SOLUTION: Replace the operation unit (p/n 55HE-7000).
Note: Ensure that none of the keypad buttons are stuck down, pressing against the operation board.
Description
J 11, J 12, J 16 indicated depending upon the selected feed tray.
Solution
CAUSE: Registration paper feed roller shaft wear due to repetitive motion of the clutch (p/n 55GA82010).
SOLUTION: Replace the registration paper feed roller (p/n 55GA43210).
Note: The roller has been modified and the current part number is 55GA43216.
Description
Intermittent scrambled image on copies.
Solution
CAUSE: Failed charge wire and/or charging control plate.
SOLUTION: Replace charge wire (p/n 55FA25011) and charging control plate (p/n 55GA25070).
Description
DF311, CHECK/RELOAD ORIGINALS IN ORDER AND FACE UP THEN PRESS START message after copies are scanned through the document feeder.
Solution
CAUSE: PS305 (no original detect sensor) actuator spring is binding or does not have enough pressure to spring back to PS305 properly.
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7033
SOLUTION: Ensure that the actuator spring is functioning properly and replace as necessary (p/n 120A45370).
Description
Power consumption, BTU, and noise level data, 7033.
Solution
KWH BTU DB
.030 102 N/A - Warm-up
.169 562
Description
FS105, intermittent E89-02.
Solution
CAUSE: Failed FSCB.
SOLUTION: Replace the FSCB (p/n 120H-9010).
Description
J 92-00 while duplexing.
Solution
CAUSE: The paper feed loop timing is incorrect, causing the paper to stop before the PS502 (ADU registration PS).
SOLUTION: Adjust the paper feed loop timing. To adjust the paper feed loop timing perform the following;
1. Access the 36 mode (power the copier OFF/ON, while simultaneously holding the 3 and the 6 keys).
2. Select [2. Timing adj.].
3. Select [3. Paper loop adj.].
4. Press next, until Paper loop adj. (ADU) is displayed.
5. Setting ranges are from (-127 to +127).
6. Enter desired paper feed loop value, and press (SET).
7. Press [COPY], to get to the test screen.
8. Make test copies.
9. On the key pad press and hold the P button, then press the C to return to the adjustment mode.
10. Perform steps 6-9 until proper adjustment is achieved.
Description
DF311, detects all sizes as 5.5x8.5 and then does not feed the paper.
Solution
CAUSE: The 5V DC IP (CP1) is open.
SOUTION: Ensure that there are no loads supplied by CP1 shorted to ground before replacing the DF311 control board (p/n 120A-9010).
Description
FS105, intermittent F77-30 at power up.
Solution
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7033
PROBABLE CAUSES:
1. The stapler safety plate which actuates the staple safety switch is binding, resulting in improper actuation of the stapler safety switch (MS804).
Clean and lubricate the stapler safety plate (p/n 120H45280) pivot points.
2. Glue on underside of the foam cushion pads located on the bottom of the drum cover front (p/n 120H45020) and drum cover rear (p/n 120H454030) has
migrated through the foam layer, resulting in the staple PV plate (p/n 120H45280) failing to actuate the stapler safety switch MS804, due to the glue holding
the staple PV plate stationary during its normal movement cycle.
Thoroughly inspect the foam cushion pads for any signs of glue migration through the foam layer. Replace the foam pads (p/n 12ER40350) as necessary.
SPECIAL NOTE: Solution provided by Franco Costanzo, KMBS Long Island.
Description
Does Konica Minolta support the EFI* Fiery* embedded controller for the 7033/7040?
Solution
Konica Minolta does not support this controller installed on the 7033/7040. The IP411 and IP402 are the only supported controllers for these models.
Description
Can a coin-op device be connected?
Solution
A coin-op device can be connected to the key counter connector. The coin-op vender should have the compatible connector. Konica does not independently
test coin-op devices, however if one is sent to Konica it can be tested.
Description
How to enable folded original mode.
Solution
To enable folded original mode, perform the following:
3. Select software dipswitch 2, bit 4, and set to 1.
Description
Supply and maintenance kit information.
Solution
Consumable supplies:
PCUA ITEM
950414 Toner
950412 Developer (replaced every 200K)
950764 Staples (FS105)
950411 Drum (replaced every 200K)
950413 100K maintenance kit
Contents of maintenance kit:
p/n 55GA25070 - charge control plate
p/n 55FA25010 - charge wire
p/n 55GA-2520 - cleaner mount assy
p/n 55GA-2530 - charge wire cleaning block (C)
p/n 55GA-2550 - charge wire cleaning block (D)
p/n 55GA56010 - cleaning blade
p/n 55GA26070 - discharge wire
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p/n 55GA73260 - toner filter
p/n 55GA53120 - fixing cleaning roller
p/n 55GA53110 - fixing roller (A)
p/n 55GA53100 - fixing cleaning pad
Notes:
1. The maintenance items listed above must be replaced every 100,000 images or copy quality problems may occur.
2. Toner, developer and drum are interchangeable between the 7040 and 7033 only.
Description
Side two image is intermittently [[displaced | IMAGE V:\bitmaps\cjc269.bmp SCROLL]] while duplexing.
Solution
CAUSE: Failed main CB.
SOLUTION: Replace the main CB (p/n 55GA-9300).
Notes:
1. It may be necessary to flash the copier firmware because of the possibility that the replacement main CB may not have the correct system firmware level to
match the level of the image firmware on the Image Processing board. For procedures on how to flash the firmware, refer to 7033/7040 Technical Bulletin #7
.
2. To obtain the current main body firmware files, visit the Konica FTP site ISW_files folder. Refer to the FTP site index for additional information.
Description
The platen glass and/or scan glass are chipped or broken.
Solution
CAUSE: The protection pad either moves during shipment, or it is not installed.
SOLUTION: This has been corrected at the factory by securing the pad to the machine with tape. If the machine is to be moved after set up, retain the
protection pad and tape it to the platen. Replace the scan glass (platen glass/1 including mylar dust proof sheets, p/n 55GA-6420 and/or the platen glass -
platen glass/2, p/n 55GA61500).
Note: Replacement parts can be ordered through the Parts Department under normal warranty return procedures.
Description
How to upgrade the FlashROMs using the ISW tool.
Solution
To program flash ROMs using the ISW tool (p/n 124TTL001), perform the following:
1. Remove the cover of the ISW tool.
2. Install the [[ISW EPROMs|IMAGE V:\bitmaps\ISW_tool.bmp]]. Ensure that pin 1 of the ROM and pin 1 of the socket are aligned.
3. Turn the copier OFF (both SW1 [left rear] and SW2 [operation panel]).
4. Connect the parallel cable to the ISW tool and to the ISW connector on the copier (located inside the front door).
5. Use the power cable to connect the power connector of the ISW tool and the 5V DC power source (ISW power connector -- located on the back of the
copier) of the copier.
6. Turn the main power ON (SW1); the segments of the [[display lamp (LED1)|IMAGE V:\bitmaps\djc173.bmp SCROLL]] on the ISW tool will be lit in order
according to the mounted ROM.
1 Program normal operation
2 System control board rewrite ROM (the first half)
3 System control board rewrite ROM (the second half)
4 System control board rewrite ROM (all mounted)
5 Image control board rewrite ROM
6 Option board rewrite ROM
7 n/a
FLASHING THE SYSTEM ROM
1. Access the 25 mode (hold down 2 and 5 while turning ON SW2 on the operation panel).
2. Select ISW (menu 11).
3. Select System (ISW_1)
4. Press the START button.
5. Press the MODE switch on the ISW tool. A ''1'' will light on the ISW tool display (LED1) lamp.
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6. Press the START/STOP switch on the ISW tool to start writing. '' [ '' and '' ] '' will alternately light in the ISW tool display. The copier screen will go out and
the data lamp (green) will blink.
7. When the writing process is complete, a ''1'' will blink on the ISW tool display (LED1) lamp.
Press the START/STOP switch on the ISW tool. Data transfer is complete when the LCD screen turns ON and displays the 25 mode menu.
FLASHING THE IMAGE ROM
1. Access the 25 mode (hold down 2 and 5 while turning ON SW2 on the operation panel).
2. Select ISW (menu 11).
3. Select System (ISW_2)
4. Press the START button.
5. Press the MODE switch on the ISW tool. A ''2'' will light on the ISW tool display (LED1) lamp.
6. Press the START/STOP switch on the ISW tool to start writing. '' [ '' and '' ] '' will alternately light in the ISW tool display. The copier screen will remain ON
and the data lamp (green) will blink.
7. When the writing process is complete, a ''2'' will blink on the ISW tool display (LED1) lamp .
8. Press the START/STOP switch on the ISW tool. Data transfer is complete when the LCD screen displays Image Control (ISW_2) Completed along with a
checksum value.
9. Press the RETURN button twice to return to the 25 mode menu screen. Verify that the correct ROM version has been flashed by selecting ROM Version
(menu 9).
Description
High-pitched squeal coming from the machine.
Solution
CAUSE: The polygon motor is causing the noise, rotating at high speed.
SOLUTION: To suppress the noise, perform the following:
1. Access the 25 mode.
2. Dipswitches 6-4 set to 0, 6-5 to 0, 6-6 to 0, and 6-7 to 1.
Note: These settings determine that the polygon motor stops rotating 15 seconds after a job completes.
Description
In book copy mode, page 2 image appears as bar codes.
Solution
CAUSE: Early version firmware levels (version 21 system control and version 20 image control level) are installed.
SOLUTION: To verify the ROM levels, access the 25 mode (power the copier ON while simultaneously pressing the 2 and 5 keys) and select [9. ROM
version]. The current ROM versions will be displayed.
To flash the ROMs, use the Windows* 95 flash procedure.
[[Internal Link for Faxing/Printing Windows 95* Flash procedure.| RUN V:\text\Wordpad.exe v:\text\CBC004.txt]]
7033 EPROM History
Description
How to install the HP J etDirect* print server with an IP402.
Solution
Perform the following steps:
1. Set the TCP/IP* address on the HP J etDirect*.
2. Set the port name as [raw1] in lowercase characters.
3. Set the parallel port configured as Centronics*.
Note: The default setting is Bitronics*.
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Description
How to change the default magnification for the 8-in-1 mode.
Solution
The machine defaults to 32% magnification when the 8-in-1 mode is selected. This is a design feature and can not be changed.
Description
FS105, F77-10 when sorting.
Solution
CAUSE: PS803 (tray 1 paper exit detect) actuator is binding or the photosensor has failed.
SOLUTION: Repair sensor actuation. If problem remains, check PS803 by performing the following:
1. Access the 47 multimode (power the machine OFF then, while holding down the 4 and 7 keys, power the machine ON), input code 70, press P-02-P.
2. Actuate the sensor. The indication on the I/O CHECK MODE [IN:] toggles between OFF and ON.
6. Replace PS803 (p/n 12QV85510) if it does not change state.
Description
Copies made in combination mode have a black line between the lead and trail edges of the combined images.
Solution
CAUSE: The RADF frame erasure setting is set to NONE or to a setting less than 3mm.
SOLUTION: To adjust the RADF frame erasure setting, perform the following:
2. Enter the key operator mode (power the copier ON, while holding the HELP key).
3. Touch the down arrow located at the bottom of the LCD.
4. Touch [13. MEMORY SWITCH] on the LCD.
5. Touch the down arrow located at the right side of the LCD 4 times until RADF FRAME ERASURE is highlighted.
6. Touch [EDIT] until the setting indicated is 3mm, 4mm, or 5mm.
7. Power the copier OFF/ON to exit the key operator mode.
Description
Unable to print using the PCL* driver.
Solution
CAUSE: The PCL driver is corrupted. The PCL driver can be corrupted if one of the following programs are running while loading the print driver:
1. Microsoft Office* Tool Bar.
2. Antivirus software.
3. File and Printer Sharing is enabled. File and Printer Sharing can be enabled after the driver is loaded.
4. There may be problems if HP J etAdmin* software is running on the PC while the driver is being installed.
Note: As a test for the IP402, print using the HP LaserJ et* II print driver. If the HP LaserJ et II print driver is able to print a test page, this indicates that the
problem is associated with the PCL driver.
SOLUTION: Shut down all programs and tool bars prior to loading the PCL driver. Completely delete the PCL driver from the PC:
1. Use add/remove programs in control panel to remove the PCL driver.
2. Verify that the following files were deleted from the PC:
Windows 95/98* PCL driver for the 7033/7040.
C:\windows\system\kbm7040.pdd
C:\windows\system\ppgprint.ini
C:\windows\system\efgnpcl2.drv
C:\windows\system\efgndlg2.dll
C:\windows\system\efgnplay.exe
C:\windows\system\efgn5fx2.dll
C:\windows\system\tab16d20.dll
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C:\windows\system\pclwin95.hlp
Delete all of these files prior to loading the PCL driver. If any of these files remain in the windows\system directory and are corrupt, loading the PCL driver
again will not resolve the problem. The corrupt file will not be rewritten by the new driver.
Description
FS105, what happens when all of the finisher trays are full?
Solution
When the finisher trays are filled to capacity (due to sheet counts), the copier stops and indicates that the trays must be emptied; press start when ready.
TRAY CAPACITIES (20 - 22lb, standard paper, stacked continuously)
Small Size Paper (5.5x8.5R)
Tray 1 - 100 sheets
Tray 2 - 300 sheets
Tray 3 - N/A (offset mode); 25 stapled sets
Mid-Sized Paper (8.5x5.5, 8.5x5.5R, 8.5x11, 8.5x11R)
Tray 1 - 100 sheets
Tray 2 - 500 sheets
Tray 3 - 500 sheets (offset mode); 25 stapled sets
Large Size Paper (11x17R, 8.5x14R)
Tray 1 - 100 sheets
Tray 2 - 300 sheets
Tray 3 - 300 sheets (offset mode); 25 stapled sets
Special Paper (other than standard sizes, thin or thick stock, transparencies, masters)
Tray 1 - 10 sheets
Tray 2 - N/A
Tray 3 - N/A (for either offset or stapled)
Note: The maximum capacity (300 or 500 sheets) should not be exceeded in the staple mode.
Description
Does this unit have Tempest* certification?
Solution
Tempest certification is only open to U.S.A. manufacturers, therefore, no Konica copiers have Tempest certification.
Description
A 32MB memory upgrade SIMM module does not lock into CN503 on the main CB.
Solution
CAUSE: The individual ICs on the SIMM module (MU-103) contact the ICs on the main CB, inhibiting proper seating of the memory board.
SOLUTION: The SIMM module should lock into CN503 if pressed firmly at the corners. Contact between the ICs is usually relaxed once the SIMM is locked
into place.
Notes:
1. There are two styles of SIMM modules. The style that may cause the problem measures 8.5mm from memory chip surface on one side of the board to the
memory chip surface the other side. The other style SIMM has slim surface-mount ICs, and the thickness from chip surface to chip surface is only 4.5mm.
Both styles are MU-103 with a part number label of UG16M83202KBT-6.
2. If the SIMM module is the 8.5mm-type, and installation is problematic, install it in CN504 instead of forcing it into CN503. It should fit in the other slot
without problems.
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Description
Part number for the new-style drum coupling shaft (formerly p/n 55GA20180), and the newly added drum coupling shaft latching bracket, along with its
shoulder mounting screw.
Solution
The affected parts are all located on the front of the drum cartridge, which is illustrated in the 7033 Parts Catalog (6/98) on page 14. The new-style drum
coupling shaft is now composed of two separate parts. Order the required parts as necessary. Drum coupling shaft/2 (p/n 55GA20260), drum coupling
shaft/3 (p/n 55GA20271), screw roller holder B shaft (p/n 098045040), and latching bracket auxiliary part (p/n 55GA20282).
Description
Ozone output level, 7033.
Solution
The ozone output level for the 7033 is .02 parts per million (ppm).
Description
How to obtain the 4-digit Key Operator passcode.
Solution
To obtain the 4-digit Key Operator passcode, perform the following:
3. Touch [6. Password setting] on the touchscreen.
4. Touch [1. Key operator password set] on the touchscreen.
5. The current 4-digit Key Operator passcode will be displayed in the dark blue band located at the top of the touchscreen.
Description
Is it nessesary to change the RADF and finisher EPROMs when upgrading the main body ROMs?
Solution
If a firmware upgrade is available for the RADF and finisher, the EPROMs should be replaced when upgrading the main body ROMs.
Description
Can the machine send and receive faxes?
Solution
The 7033 is a printer or copier only.
Description
DF311, J 63-0 while copying.
Solution
CAUSE: The new-style guide (p/n 120A45551) is installed in place of the old-style guide (p/n 120A45550). This will cause the original to wrap around roller
(p/n 120A45180) instead of exiting the DF311.
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SOLUTION: The following parts must be installed with a new-style guide:
PART NUMBER ITEM
120A45513 Guide plate (A)
120A45541 Guide plate (B)
120A45980 Guide holder (C)
Notes:
1. The 4 new-style parts have been installed in production document feeders starting with DF311 serial number 120B01675 and above.
2. Refer to DF311 Parts Catalog (6/98), pages 4 and 5. These pages have been revised as of 3/99 (Parts Information Bulletin #93).
Description
Background only when making copies from machine memory.
Solution
CAUSE: Image read point is not adjusted to factory specifications.
SOLUTION: To set Image read point to factory specification, perform the following:
2. Select 2 (timing adjustment) in the 36 mode menu screen.
3. Select 7 (Factory settings) on the next screen.
4. Press NEXT until Image read point adjustment is indicated.
5. Press Yes.
6. Power the machine OFF/ON to return to normal operation.
Description
Fuser jams (jam position 9). The upper roller may be damaged.
Solution
CAUSE: Incorrect replacement of the fusing unit upper claws. When replacing the upper claws, the AUX stay (p/n 55GA53450), release plates/front (p/n
55GA-5460) and rear (p/n 55GA-5470) of the upper paper exit roller unit (p/n 55GA53080) move from their original position. This allows the tips of the upper
claws to either contact the upper roller at an incorrect angle (creating damage to the roller) or not contact the upper roller whatsoever (causing a paper jam).
SOLUTION: When replacing the fusing unit upper claws (normally every other PM), perform the following upper claw adjustment :
1. Before removing the AUX stay and upper fixing exit plate, mark their position to the front and rear release plates.
2. Unscrew and remove the upper paper exit roller unit.
3. Replace the four (4) upper claws (p/n 25SA53150).
4. Align the AUX stay and upper fixing exit plate to the front and rear release plates using the markings as a guide.
5. Ensure that the front and rear release plates are parallel to the upper paper exit plate and .5mm distant.
6. Replace the upper fuser roller (p/n 55GA53030) if damaged.
7. When the fuser is reassembled and in the machine, run test copies to verify that no problem exists concerning upper claw placement.
Description
ADJ USTMENT ERROR 0003 message while performing the PWM gamma (Patch) - SGU adjustment (36 mode).
Solution
CAUSE: When replacing the drum, the drum coupling shaft is not properly inserted into the drum flange, preventing the drum from rotating.
SOLUTION: Fully insert the drum coupling shaft so that the lock lever can slide over the E-clip on the drum coupling shaft. To latch the drum coupling to the
drum flange, perform the following:
1. Release the lock lever.
2. Turn the drum coupling shaft in a clockwise direction, until the drum coupling shaft meshes with the drum shaft and drum flange.
3. Ensure that the drum coupling is fully inserted into the drum flange.
Be certain that the drum coupling shaft is secured with the lock lever (latching bracket auxiliary part, p/n 55GA20282) and repeat the PWM gamma (Patch) -
SGU adjustment using the following procedure:
5. Press NEXT or BACK until [PWM gamma (Patch) - SGU] appears in the message display area.
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6. Press [400dpi] and [No.50].
7. Press COPY, then select 11x17 paper.
8. Press the START/PRINT button; test pattern No.50 is generated.
9. Press the C and P keys simultaneously to return to the SGU test pattern screen.
10. Repeat steps 6 and 7, selecting pattern No.51 instead of No,50.
Note: Complete drum removal and installation procedure is detailed on page 2-55 of the 7033/7040 Service Manual (J uly 1998).
Description
LAST 5 MINUTE, THEN SHUTOFF message after programming the Weekly Timer.
Solution
CAUSE: The Weekly Timer was programmed based on a 12-hour clock.
SOLUTION: Program the Weekly Timer and main body clock based on a 24-hour clock.
Description
FS105, the specification for the alignment of stapled paper.
Solution
The specification for the aligment of the stapled paper is 4mm.
Description
How to use booklet mode.
Solution
Booklet mode is used to copy four originals at a time onto one sheet of paper; two on the face side and two on the reverse side. The copies, when folded and
placed on top of each other, can be read in sequence.
To select booklet mode, perform the following:
1. Press the Application button.
2. From the Select Application Function screen, press Booklet
3. Press OK.
4. Press Copy Size.
5. Press the proper copy size (11x17 for 8.5x11 originals or 8.5x11R for 5.5x8.5 originals).
6. Press OK.
7. Place the one-sided originals face side up in sequential order into the RADF.
8. Press the Start Print button.
Note: When booklet mode is selected, the RADF mode is automatically selected, and cannot be canceled. However, if the memory mode is selected
simultaneously with the booklet mode, the RADF mode is not automatically selected.
Description
Operation panel is locked up with [SCAN] continually displayed on the operation panel.
Solution
CAUSE: Condition status conflict.
SOLUTION: To erase this code from memory and reboot the copier, perform the following:
1. Power the copier OFF, by pressing the ON/OFF switch, which is located on the left corner of the operation panel.
2. Power OFF the main power switch, which is located on the left side of the copier, toward the rear of the machine.
Note: This switch is a toggle type switch, when (O) is depressed the switch is OFF and when (I) is depressed the switch is ON.
3. After approximately five (5) seconds, power the main power switch ON, followed by the ON/OFF switch located on the operation panel. The message
should be cleared and normal operation should be observed.
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Description
Lead edge registration for the scanning mode is incorrect and cannot be adjusted.
Solution
CAUSE: When the registration timing adjustment in the 36 mode is performed, the scan registration is also changed, but in the opposite direction (i.e.,
adjusting the copy registration in order to move the image toward the lead edge causes the image to move toward the trail edge in the scan mode). This is a
product limitation.
SOLUTION: In the 36 mode, the lead edge adjustment (engine restart timing on page 5-57 in the 7033/7040 Service Manual, 5/98) corrects half the amount
of image position difference between normal copy and scan copy, aligning the images at the same position. Prior to performing this adjustment, ensure that
the drum clock adjustment is completed.
Additionally, in the 36 mode, the reading position adjustment (image read point adjustment page 5-65 in the 7033/7040 Service Manual, 5/98) adjusts read
position. All adjustments should be completed prior to performing this adjustment.
Description
When attempting to copy a small dark-colored original in the non-image area erase mode, the copies are blank.
Solution
CAUSE: This is the correct operation for the machine. In non-image area erase mode, the machine is looking for a distinct definition line between the "sky"
(black), and the sheet of paper (white). If a dark original is used, there is no definition line. The machine will not be able to distinguish where the darkness
from the "sky" ends, and the dark original begins.
SOLUTION: Copy the dark-colored original with the DF311 closed.
Description
When checking the FlashROM version from the operation panel, what is designated by the alphanumeric value included with the system control version
number?
Solution
Production machines containing version 34 or higher ROMs have the ability to display the main body boot program version as well as the ROM version. The
LCD will indicate the ROM version followed by the boot program version (example: 34 B11). This has no effect on machine operation.
Note: The change is not usually noticed until the ROMs are upgraded.
Description
Can the machine scan a document into memory for later recall?
Solution
This product is not capable of scanning and storing documents in machine memory for later recall.
Description
Symptoms and solutions for MS1 related issues.
Solution
If any of the following symptoms are encountered...
1. Intermittent blank copies/prints.
2. Intermittent FRONT DOOR OPEN message.
3. Copies are very light, have lines, unreadable characters, gray background or a portion of the image is missing.
4. ADJ USTMENT ERROR 0005 while performing PWM gamma (patch) Dmax adjustment.
5. Error indicator light comes on when accessing any 36 mode function.
6. Unable to achieve the correct grid voltage.
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...refer to the solutions below:
SOLUTIONS
c. A steady 24V DC should be observed at both CN82-5 and CN82-6. Any fluctuation in the observed voltage, while the machine is making copies, would
be indicative of internal arcing within the front door switch.
2. Inconsistent front door switch (MS1).
Inspect for proper MS1 (front door interlock) actuation. The front door interlock actuator (p/n 454011200) may marginally be pushing the plunger of MS1.
Replace the actuator with the modified style (p/n 55GA12240) and, to prevent future problems, replace MS1 (p/n 40AA85010). Refer to 7033/7040
Description
Paper jams only when ECM times out or the key counter is removed.
Solution
CAUSE: A software dipswitch setting is incorrect.
SOLUTION: To program the correct dipswitch setting, perform the following:
3. Select software dipswitch #1.
4. Select bit zero.
5. Set 1-0 to 0 (OFF) to ignore when key is removed.
6. Press PREVIOUS SCREEN to end setting.
7. Power OFF/ON to exit the 25 mode.
Description
How to program user-set 1 and user-set 2 density.
Solution
To program the user-set densities, perform the following:
1. Access the Key Operator Mode (power the copier ON while pressing the Help key).
2. Enter the key operator pass code if necessary and press the OK key.
3. Press [3: Preset Key].
4. Press [1. Density].
5. Press [Userset 1 or Userset 2].
6. Select the desired density and press the Start Print button to output a test copy.
7. Press [OK].
8. Press [Return] to return to the key operator screen.
Description
Wavy test prints with an excessive high pitch noise when performing the 600dpi Image Quality adjustments.
Solution
CAUSE: Failed M5 (polygon motor) in the write unit.
SOLUTION: Replace the write unit.
Notes:
1. If the serial number is above 55QE06364, order the current style write unit (p/n 55HA-6500) which is only compatible with the current style polygon drive
board (p/n 55GA-9250).
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Description
F55-1 at power up.
Solution
CAUSE: DCPS1 failed.
SOLUTION: Check for 24V DC at CN381-5 and CN381-6. Also check for 28V DC at DCPS1 CN380-1. If there is no 24V DC or 28V DC present, replace
DCPS1 (p/n 55GA84510).
Description
How to eliminate the Delete and Advance buttons from the job menu on the operation panel.
Solution
To eliminate the Delete and Advance buttons from the job menu on the operation panel, perform the following:
3. Scroll to software dipswitch 4-4 and set the data value to 1.
Description
How to disable (isolate) a paper tray.
Solution
To disable (isolate) a paper tray, perform the following:
3. Select software dipswitches 18-1 to 18-77 using the up/down arrow keys. Input the desired data value (0 =OFF; 1 =ON) for the following tray selections:
Dipswitch 18, Bit: 1 - Tray 2
2 - Not used
3 - Not used
4 - Tray 3, DB upper
5 - Tray 4, DB middle
6 - Tray 5, DB lower
7 - DB
Note: OFF =The tray is selected and selectable. ON =The tray will not be available.
Description
ADU, The paper exit cover/upper (p/n 55GA48010) does not have the mounting shaft for the idler gear/front (p/n 55GA77290).
Solution
CAUSE: The upper paper exit cover has been modified and additional parts are required to complete the installation process. The modified upper paper exit
cover (p/n 55GA48013) is shipped when ordering the upper paper exit cover (p/n 55GA48010).
SOLUTION: When the upper paper exit cover is replaced, the following additional parts are required:
PART NUMBER ITEM
55GA-4650 Panel/A assembly
00Z253081 Washer based B-tight screw (qty.6)
55GA-4640 Panel/B assembly
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Description
Copy quantity being limited to a specific amount of copies.
Solution
CAUSE: Incorrect software dipswitch settings limiting the amount of copies.
SOLUTION: To program the copy quantity limit, perform the following:
3. Select [1] Software SW from the 25 screen.
4. Touch the leftmost UP arrow eight times, until 09 is displayed on the far left of the LCD.
5. Use the matrix below to determine which value inputs at DIPSW9 (bits 0, 1, 2, and 3 should be entered to select the copy quantity limit desired by the
customer):
9-0 to 00 9-1 to 00 9-2 to 00 9-3 to 00: No limit
9-0 to 01 9-1 to 00 9-2 to 00 9-3 to 00: Copy limit =1
6. Touch the ON/OFF selection to input the desired setting of 00, or 01 for bit location 00.
7. Touch the up arrow which is 2nd from the left side of the LCD once, until 01 is displayed to the right of 09.
8. Repeat the procedure in steps 6 and 7 for dipswitches 9-1, 9-2, 9-3.
Description
Unable to use the scanning feature.
Solution
CAUSE: An incorrect configuration can prevent the 7033 from having the scanning option.
SOLUTION: The following is the minimum configuration for the scanning feature to function:
1. IP411 (PCUA 950401) installed.
2. HD104 (PCUA 950421) installed.
3. System software 4.1.13.
Notes:
a. To identify the system software version, print a system configuration page. If any code lower than 4.1.13 is identified, scanning is not available.
b. Upgrade the system software by following the procedure in the IP411 Hard Drive Software Installation Instructions .
c. To view the PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at:
[[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]].
4. The 7033 MUST be at firmware level 42 (system) and level 25 (image). Firmware can be downloaded from the [[Konica FTP site| URL
ftp://kbtdigital:kx15@ftp.konicabt.com]].
Note: A finisher is not required for printing or scanning with the IP411.
5. The KN302 network interface card (PCUA 950400) must be installed.
6. The controller must have a minimum of 32MB of RAM (controller is shipped with 32MB installed).
7. Scanned documents can be retrieved via a FTP client or Microsoft* Internet Explorer version 5x.
Note: Document handling procedures or recommendations are not the responsibility of Konica Business Technologies USA, Inc.
Description
How to disable the Weekly Timer.
Solution
To disable the Weekly Timer, perform the following:
2. Access the Key Operator Mode (power the copier ON, while pressing the [HELP] key).
3. Touch [9. Weekly timer] on the touchscreen.
4. Enter the 4-digit Weekly Timer master key code if requested then touch [OK] on the touchscreen. If no 4-digit Weekly Timer master key code has been
programmed by the Key Operator, skip this step and proceed to step 5.
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5. Touch [1. Weekly timer setting] on the touchscreen.
6. Touch [No] on the touchscreen to disable the Weekly Timer function.
7. Touch [OK] on the touchscreen to complete the setting.
Description
Scantrip utility information.
Solution
Konica has developed an FTP download utility called Scantrip. This utility allows downloading of files from the hard drive to the workstation. Scanning
utilities (Scantrip and Scantrip Admin) are now posted on the [[Konica SEC website| URL http://www.sec.konicabt.com/main.html]].
Description
How to adjust corona currents, 7033.
Solution
Corona current adjustments are not performed on the 7033.
Charge corona grid voltage is adjustable:
1. Connect voltmeter between the charging back plate and frame ground. Set the meter to 1000V DC.
2. Cheat the front door interlock.
3. Record the grid voltage value (stamped on the drum flange)
5. Press 1: HV adjustment
6. Press NEXT or BACK until the HV adj. (Grid voltage) appears.
7. Press the start print key.
8. Set the input value to match the grid voltage value.
Description
How to copy onto postcards.
Solution
To copy onto postcards, perform the following:
1. Press the application button.
2. Select Thin/Thick paper.
3. Select Thick paper.
4. Press OK.
5. Insert the postcard stock into the bypass tray.
Note the following limitations:
a. Minimum size 5.5x8.5
b. The 5.5 edge must be fed in first.
c. Maximum paper weight is 60lb postcard stock which is equivalent to 35lb bond stock.
Description
Front side of copy is blank. Internal test prints are not affected.
Solution
CAUSE: The lighting volume AUX mirror was obstructing the light path due to being bent.
SOLUTION: Reform the mirror (p/n 55GA61090) and ensure that the light path to the CCD is restored. If the mirror is bent excessively, replace the mirror.
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Description
Is the ISW Trns utility compatible with Microsoft* Windows ME, NT, 2000 or XP?
Solution
The ISW Trns utility version 3.40e or later is compatible with Windows ME, NT, 2000 or XP. The latest version ISW program is located on the Konica FTP
site .
Description
White streaks from lead-to-trail on halftones only.
Solution
CAUSE: The glass that covers the white reference plate is cracked.
SOLUTION: Replace the glass stopper plate assembly (p/n 55GA-6310).
Description
How to reprogram the parts counters.
Solution
The parts counters cannot be reprogrammed, only cleared.
Description
Unable to perform the LCD touch adjustment. Settings are not saved.
Solution
CAUSE: A loose connection between the operation board and main CB is not allowing the transfer of settings to occur.
SOLUTION: Reseat the connectors on the operation board and main CB (CN2) and verify that settings are saved after the adjustment is made.
Description
DF311, after installing a new RADF CB, any size original placed in the RADF is detected as B4.
Solution
CAUSE: Poorly seated paper tray board connection (CN8 on the RADF CB) for the paper tray size sensors, which results in no input from VR301, PS303,
and PS302.
SOLUTION: To check CN8 on the RADF CB, perform the following:
2. Remove CN8 from the RADF CB.
3. Ensure that all the pins for CN8 on the RADF CB are straight and properly aligned, then inspect CN8 on the wiring harness. Ensure that all the wires are
properly attached to the connector.
4. Reseat CN8 on the RADF CB.
Description
Why does the Image ROM ISW dialog box look corrupt?
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Solution
The dialog box display is incorrect. However, this is a cosmetic issue and has no impact on the operation of the utility or the flash files.
Description
How to increment the hardware total counter.
Solution
To increment the hardware counter, perform the following:
2. Access the 47 mode (power the copier ON, while pressing the 4 and 7 keys), output code 43.
3. By pressing the START/PRINT key the hardware counter will increment one click. To continue the incrementing process, press the STOP/CLEAR key
followed by the START/PRINT key.
4. Power the copier OFF/ON when the hardware counter has reached the desired count.
Description
DF311, J 63-4 using 2:1 and 2:2 copy modes. The originals are not reversed for two-sided copying.
Solution
CAUSE: The guide plate solenoid (SD301) is stuck in the actuated position. SD301 can be checked using 47 multimode, output code 060, P-06-P.
SOLUTION: Clean SD301 with alcohol.
Description
How to reset the PM counter.
Solution
To reset the PM counter, perform the following:
3. Touch [3. PM COUNT/CYCLE] on the touchscreen.
4. Touch [1. PM COUNT reset] on the touchscreen.
5. Touch [YES] on the touchscreen.
6. Use the numeric keypad displayed on the touchscreen to input the PM start date.
7. Touch [SET] to enter the date that has been input.
Description
Minimum requirements for flashing firmware.
Solution
The minimum requirements for flashing firmware are as follows:
1. The minimum processor speed is a Pentium* 100 MHz or better.
2. Windows* 9x on the PC or laptop.
3. Parallel (printer) cable.
4. Standard (parallel port settings).
5. ISWTrns flash utility version 3.30E or higher.
*[[Trademark ownership information FILE V:\TEXT\TRADEMRK.TXT NEW]]
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Description
Density fades in the lead-to-trail direction on all prints (copies and internal tests).
Solution
CAUSE: Failed high voltage unit 2 (HV2).
SOLUTION: To check operation of T/S corona and or HV2, perform the following:
1. Clean the transfer corona wire and shell.
2. Ensure that proper contact is taking place with the T/S corona unit.
3. Reseat the high voltage leads for the T/S corona on HV2.
4. If problem persists, replace HV2 (p/n 55GA84020).
Description
DF311, excessive lead edge deletion.
Solution
CAUSE: The RADF restart timing is out of adjustment.
SOLUTION: To adjust the RADF restart timing, perform the following:
1. Access the 36 mode (power the machine OFF/ON while holding the 3 and 6 keys).
2. Adjustment mode will be displayed. Select [2. Timing adj.].
3. Timing adj. mode will display. Select [2. Restart timing].
4. Restart timing adj (Engine All) will be displayed. Use [NEXT] to scroll to [Restart timing adj (RADF/side 1)] and enter a value ranging from (-50 to +50).
Press SET to enter the value.
5. Select [COPY] to check the adjustment.
6. Place an arrow chart in the RADF, and press the START button to make a copy of the value entered.
7. Press and hold the [P] button and then press the [C] button on the numeric keypad to return to the adjustment mode.
8. Repeat steps 4 and 5 until adjustment is complete.
9. Press [RETURN] to exit to [Timing adj.] screen, then power the machine OFF/ON.
Description
How to adjust density shift (text/photo).
Solution
To adjust density shift (text/photo) , perform the following:
2. Press the [P] key.
3. Press the [5] key on the numeric keypad.
4. Press the START/PRINT key. The current density shift setting in the (text/photo) mode will be displayed in the dark blue band at the top of the
touchscreen, directly below [Density Shift (Text/Photo)] and to the left of [(0-5)]. The input range for the density shift (text/photo) is 0 to 5. The default setting
is (3). Settings below (3) will darken the density and settings above (3) will lighten the density.
5. Using the numeric keypad enter the desired value and then press the START/PRINT key.
6. Press the STOP/CLEAR key to return to the basic screen.
Description
DEVELOPER UNIT DISENGAGED message at power up.
Solution
CAUSE: The TDS (toner detect sensor) has failed.
SOLUTION: Reseat CN65 on the developing unit and check for any loose pins. If the problem does not change, replace the TDS (p/n 25SA88030).
Description
Bypass drive gear part number changes.
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Solution
The part number for the drive gear and idler gears have been changed as indicated below:
Manual feed idler gear/2 (p/n 55GA77180) to Manual feed idler gear/2 (p/n 55GA77181)
Manual feed idler gear (p/n 55GA77200) to Manual feed idler gear (p/n 55GA77201)
Paper feed drive gear/5 (p/n 55GA77170) to Manual feed idler gear/5 (p/n 55GA77171)
Notes:
1. The manual feed idler gear/2, manual feed idle gear, and paper feed drive gear/5 are not interchangeable between the current type, and the new type
cannot be mixed.
2. When changing any of these three parts from the current type to the new type, please be sure to replace all the three parts as a set.
Description
Part number for the drum carriage assembly.
Solution
Drum carriage assembly (p/n 55GA-K010).
Note: The Drum carriage does not include the charge corona, the drum, or the developing unit. Other parts may have to be replaced or switched to the new
drum carriage.
Description
F34 at power up.
Solution
CAUSE: CN386 on the DC power supply is loose, or has a bent pin.
SOLUTION: Reseat CN386.
Note: If the pins on the DC power supply are bent and can not be re-formed, replace the DC power supply (p/n 55GA84510).
Description
FK101, how to program a default paper tray to print all reports.
Solution
To program a default paper tray to print all reports, perform the following:
1. Select copy mode and press the help key.
2. Select Key-Ope Mode.
3. Enter 4 digit key operator password.
4. Select option 2 FAX
5. Select Report Output Set.
6. Scroll to second page of options. PAPER TRAY FOR REPORTS will be highlighted.
7. Touch edit until desired tray is displayed.
a. Tray 1
b. Tray 2
c. Tray 3
d. Tray 4
e. Bypass
8. Touch Back/Return until standard copy screen is displayed.
Description
DF311, J 63-7 when the print button is pressed.
Solution
CAUSE: An original is under the pressure plate assembly covering PS309 (original reversal detect).
SOLUTION: Lift up the RADF, unlock the pressure plate assembly, and remove the original.
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Description
How to program the default tray when APS is canceled.
Solution
To program the default tray when APS is released, perform the following:
2. Access the 25 mode (power the machine ON, while pressing the 2 and 5 keys).
4. Select software switch #8 using the left up/down arrow.
5. Select the bit number of the switch using the middle up/down arrow.
6. Select OFF (0) or ON (1) to program the desired setting.
7. Use the matrix below to input the desired default tray.
8-4 8-5 8-6 MODE
0 0 0 No priority
1 0 0 Main body upper tray
0 1 0 Main body lower tray
1 1 0 DB upper tray
0 0 1 DB lower tray
Note: These dipswitch settings actually set the priority paper tray anytime a mode is selected that releases APS.
Description
Loud clicking noise while copying.
Solution
CAUSE: CN33 on the PRDB (printer driver board) is loose resulting in a loss of drive to M12 (Reversal paper exit motor).
SOLUTION: Reseat CN33 on the PRDB.
Note: CN33 on the PRDB is a locking connector. Ensure that the top and the bottom are both properly seated and locked down in the connector.
Description
Intermittent F41-1 while copying.
Solution
CAUSE: Improper screw installed at the rear side of the platen stopper plate (p/n 55GA12090) which restricts the proper scanner movement due to its
extended length.
SOLUTION: Remove the screw and replace it with the scale plate fixed screw (p/n 190040921).
Description
J 16 when copying mixed originals.
Solution
CAUSE: The hinges on the lower, right side door are deformed causing the paper detect actuator to bind.
SOLUTION: Repair or replace the door hinges (p/n 12RQ10110).
Description
Unable to set the paper sizes to the correct trays.
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Solution
CAUSE: The machine memory is corrupt.
SOLUTION: Reinitialize the machine. To reinitialize the machine, perform the following:
1. Access the 47 mode (power the machine ON while holding down the 4 and 7 keys), output code 93.
Description
Can NCR PAPER* be used as copy paper in the 7033?
Solution
Konica recommends an NCR PAPER named [[Xero/Form* II| URL
http://www.appletonpapers.com/webapp/wcs/stores/servlet/sheetsxeroformiifeatures?currentCategory=149094&langId=-1&catalogId=239327&storeId=13932
7]] from a company called Appleton Papers in Wisconsin. Xero/Form II is a vegetable-based product that works extremely well. It is available through Xpedx
paper distributors nationwide.
Description
J 30-00 when feeding 5.5x14 paper from the bypass.
Solution
CAUSE: Non-standard size paper length, resulting in the registration sensor (PS16) remaining actuated for too long a period of time.
SOLUTION: The multi-sheet bypass tray can be used to stack regular 20lb to 24lb bond paper (up to 100 sheets of 20lb), or it can be used in the single-sheet
mode to copy 16lb to 19lb thin stock, 25lb to 32lb thick stock, or transparencies. The bypass is designed to feed the following standard paper sizes: 11x17,
8.5x14, 8.5x11R, 8.5x11, 5.5x8.5R, A4R, or A4.
Description
Intermittent PLEASE OPEN LEFT SIDE COVER AND REMOVE PAPER message when duplexing.
Solution
CAUSE: The ADU paper feed loop timing is set too high or too low.
SOLUTION: To adjust the paper feed loop timing for the ADU, perform the following:
1. Access the 36 mode (power the copier ON, while simultaneously pressing the 3 and 6 keys).
2. Press [2. Timing adj.].
3. Press [3.Paper loop adj.].
4. Press [NEXT] (located in the lower left hand side of the touchscreen) 8 times or until [Paper loop adj. (ADU)] is displayed.
5. Make necessary adjustments. Setting ranges are from (-127 to +127).
6. Press [Return].
7. Power OFF/ON.
Note: J 92-00 will increment in the management list.
Description
What finisher is compatible with the 7033?
Solution
The FS105 is the only compatible finisher (Item #950407).
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Description
Tray 4 has 11x17 paper. An 11x17 original is placed on the platen glass and PLEASE LOAD 11x17 PAPER message is indicated.
Solution
CAUSE: PS407 (Tray 4 upper limit detecting) failed.

1. Access the 47 multimode (power the machine ON while holding down on the 4 and 7 keys), input code12, press P-05-P.
2. Actuate the sensor. A change of state should be indicated at the control panel.
3. If no change of state occurs, replace the paper feed detecting board assembly/2 (p/n 55GA-9210).
Note: PS407 is mounted on the paper feed detecting board assembly/2.
Description
DF311, document feeder tries to feed originals when copying from the platen glass.
Solution
CAUSE: The flag for the no original detect sensor (PS305) is stuck on the entrance guide or the spring is off of the actuator.
SOLUTION: Ensure that the actuator of PS305 moves freely.
Description
Noise when feeding from the bypass tray.
Solution
CAUSE: Dirty or failed bypass manual feed clutch.
SOLUTION: Clean or replace the manual feed clutch (p/n 40AA42270).

SPECIAL NOTE: Solution provided by Dan Smith, KBT Atlanta.
Description
E89-02 at power up.
Solution
CAUSE: A failed DF311 wiring harness (wiring, IF).
SOLUTION: Replace the DF311 harness (p/n 120A90080).
Description
FS105, stapler cartridge lever (green release) part number.
Solution
The stapler cartridge lever (p/n 120H99010).
Description
How to reset an individual part count.
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Solution
To reset an individual part count, perform the following:
2. Select [5. Parts counter].
3. Select [1. Count of parts (fixed)].
4. Using the up arrow located on the touchscreen scroll to the (fixed) part to be reset.
5. Press [Count Reset].
6. Press [YES].
7. Perform steps 4-6 until all required counts are reset.
8. Press [RETURN].
Description
No paper feed from any paper trays or the bypass.
Solution
CAUSE: A failed paper feed driving motor. The paper feed driving motor can be checked using 47 mode (power the copier on while pressing 4 and 7), output
code 21, press P-01-P.
SOLUTION: Replace the paper feed driving motor (p/n 55GA80040).
Description
F35-1 during warm up.
Solution
CAUSE: One of the two fuser lamps, L2 or L3, is not coming on due to a loose connection on the printer drive board.
SOLUTION: Check CN33-A1 and CN33-A2 on the printer control board for a loose connection. The two pins provide the control signals for L2 and L3.
Description
FS105, continuous stapling when power is applied to the finisher.
Solution
CAUSE: Failed stapler unit.
SOLUTION: Reseat the connector on the stapler in question (CN756 or CN757), and on the finisher CB (CN704 and CN708). If problem persists, replace the
stapler unit (p/n 120H50400).
Description
Key counter is not advancing.
Solution
CAUSE: The key counter was incorrectly inserted into the machine causing a loss of 24V DC to CN32-B17 on the PRDB (printer diver board).
SOLUTION: To check for 24V DC going to CN32 perform the following:
2. Locate ICP2 on the PRDB, just above CN35.
3. Set a multimeter to 200V DC range.
4. Place the black lead to frame ground.
5. Place the red lead to one leg of ICP2 and check for 24V DC; then check the other leg for 24V DC.
6. If either leg does not read 24V DC, replace the PRDB (p/n 55HA-9064).
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Description
FS105, unable to select either output Tray 2 or Tray 3 as it is grayed out.
Solution
CAUSE: The tray is registering as full.
SOLUTION: Make sure that the tray full sensor (p/n 12QV85510) is connected. Inspect paper exit wiring/1 (p/n 120H90110) and paper exit wiring/2
(120H90120). Replace either harness if damaged. If the wiring harnesses are undamaged, replace the tray full sensor.
Description
FS105, J 72-14 when exiting to Tray 2 or Tray 3.
Solution
CAUSE: During servicing of the finisher, the drum drive gear has been installed on the drum drive shaft 180 degrees out of position, resulting in improper
positioning of the grip plate when the drum home position is detected by (PS801).
SOLUTION: Remove drum drive gear [Z=80] (p/n 120H77020) from the drum driving shaft assembly (p/n 120H45100) and change the position of the drum
drive gear by 180 degrees.
Description
PLEASE OPEN LEFT SIDE DOOR AND REMOVE PAPER message at power up.
Solution
CAUSE: PS29 (paper exit) failed.
1. Access the 47 multimode (power the machine ON while holding down on the 4 and 7 keys), input code 22, press P-1-P.
2. Actuate PS29 and watch for a change of state at the control panel.
3. If no change of state occurs, check that the photosensor is connected, then clean or replace PS29 (p/n 552085510).
Description
Extremely light copies.
Solution
CAUSE: The developing unit sleeve is not turning due to a failed developer drive clutch.
SOLUTION: Replace the developer drive clutch (p/n 55GA82020).
Description
DF311, J 62-02.
Solution
CAUSE: A failed one-way gear that drives the feed assembly.
SOLUTION: Replace the one-way gear (p/n 120A77050).
Description
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Write unit differences.
Solution
CAUTION: The write unit and polygon drive board have been modified.
If the 7033 serial number is above 55QE06364, order the current style write unit (p/n 55HA-6500) which is only compatible with the current style polygon drive
Notes:
Description
Resist unit mylar modification part numbers and placement.
Solution
Modification, (additional parts):
Two lower mylars:
1. Mounted on black plastic, front mylar item 33 (p/n 55GA43420)
Mounted on black plastic, rear mylar item 32 (p/n 55GA43410)
Two upper mylars:
2. Mounted under the upper metal guide plate front mylar item 31 (p/n 55GA43441)
Mounted under the upper metal guide plate rear mylar item 30 (p/n 55GA43431)
Note: Refer to attached drawing for placement .
Description
DF311, J 62-0 when duplexing.
Solution
CAUSE: The paper original clutch (CL302) failed.
SOLUTION: Replace the original feed clutch (p/n 120A82020).
Description
DF311, THIS MODE IS UNAVAILABLE FOR THIS SIZE message when trying to copy 8.5x14 or 11x17 originals from the RADF.
Solution
CAUSE: On a machine with no finisher installed, rotation and sort have been selected as the output mode.
SOLUTION: To cancel rotation and sort as the output mode, perform the following:
1. Press the [OUTPUT] key.
2. When the Select Output Screen is displayed [Rotation +Sort] will be highlighted. Touch [Rotation +Sort] which will cancel this choice.
3. Touch [OK] on the touchscreen.
Description
Hecon* key counter availability.
Solution
A kit (p/n SE95-4020) is available which includes all necessary mounting hardware and wiring. It does not include the key counter (PCUA 950816). If
individual parts are ordered referring to Technical Operations Bulletin A4 D5 dated 6/25/03, the adapter wiring harness (p/n 1206K0010) is not needed since
it is included with the kit. Use the long adapter wiring harness. The short one is not needed. Directions are included with the kit.
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Description
PRINTER BOARD FAILURE message at power up.
Solution
CAUSE: The hard drive (HD104) failed.
SOLUTION: To check the HD104, disconnect it from the 7033, then power ON the machine. If the failure is not there, replace the HD104 (PCUA 950421).
Description
The bypass tray does not select paper size.
Solution
CAUSE: The manual feed detecting board assembly (VR1) failed.
SOLUTION: Check for 5V DC at CN77-1. Also, check for 5V DC at CN77-2 with the side guide open all the way at the bypass tray. Then close the side
guides at the bypass tray and there should be 0V DC at CN77-2. Use CN77-3 as ground.
If there is no 5V DC at CN77-2 or the voltage does not vary when the side guides are moved in and out, then replace VR1 (p/n 55GA-9070).
Description
Tray 1 is not recognized.
Solution
CAUSE: In the 25 mode, Tray 1 is disabled.
SOLUTION: To enable Tray 1, perform the following:
3. Select software dipswitches 18-1 to 18-7 using the up/down arrow keys. Input the desired data value (0 =OFF; 1 =ON) for the following tray selections:
Software dipswitch 18, Bit: 1 - Tray 2
2 - Not used
3 - Not used
4 - Tray 3, DB upper
5 - Tray 4, DB middle
6 - Tray 5, DB lower
7 - DB
Note: OFF =The tray is selected and selectable. ON =The tray will not be available.
Note: (Tray 2 is actually considered Tray 1).
Description
F56-00.
Solution
CAUSE: Platen glass cracked under the white strip.
SOLUTION: Replace the platen glass (p/n 55GA61500).
SPECIAL NOTE: Solution provided by Larry Rubin, BLACKSTONE VALLEY OFFICE SYSTEMS
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7033
Description
PLEASE WAIT COPIER IS WARMING UP message and the copier will not go to ready.
Solution
CAUSE: A failed image processing board.
SOLUTION: After verifying that the problem is not fixing unit related (L2 and L3 cycling ON/OFF), observe the scanner unit at power up. If the scanner does
not initialize, the image processing board is defective. Replace the image processing board (p/n 55PA-9020).
Description
The image stretches on the lead edge when copying from the platen glass and on the trail edge when copying using the RADF.
Solution
CAUSE: The developing unit gears have developer on them.
SOLUTION: Clean the developing unit gears.
Description
One inch gray band on first few copies running lead-to-trail and moving front-to-rear until it fades away.
Solution
CAUSE: Use of non - Konica Minolta drum.
SOLUTION: Replace the drum with an authentic Konica Minolta drum.
Description
Intermittent J 97-1 during duplex mode.
Solution
CAUSE: M501 (paper feed) failed.
SOLUTION: Replace M501 (p/n 55HA-5090).
Note: The motor may check good in 47 mode, however when the motor gets hot, it fails.
Description
Part number for a pin extraction tool for the fuser connector.
Solution
Pin extractor tool (p/n 00TL-3030).
Description
Developer on copies.
Solution
CAUSE: HV2 (transfer) failed.
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7033
SOLUTION: To check HV2, perform the following:
1. Access the 36 mode (power the machine ON while folding down on the 3 and 6 keys).
2. Select HV adjustment.
3. Press the NEXT button until TRANSFER occurs.
4. Record the TRANSFER value, then set to 1.
5. Power OFF/ON and make copy.
6. If there is no change in copy quality then replace HV2 (p/n 55GA84020).
7. Reset TRANSFER to the original setting.
Description
FS105, stapled set are not properly aligned. The alignment plate (front) and alignment plate (rear) do not contact the edge of the sheets during the alignment
process.
Solution
CAUSE: The destination switch is set to J apan or Europe.
SOLUTION: Set the destination switch to USA.
4. Set 5-0 to 1.
5. Scroll to 5-1.
6. Set 5-1 to 0.
7. Press [Return].
8. Power the machine OFF then ON to exit the 25 mode.
Description
How to reset the developer counter.
Solution
To reset the developer counter perform the following:
2 Enter code 95.
3. Press Start/Stop.
Description
FS105, various error codes (J 72-10, F77-10, F77-11, F77-12, F77-14). Paper will exit about three inches before error occurs.
Solution
CAUSE: Failure of the reversing exit motor (M12).
SOLUTION: Check the exit drive system for any binding. Repair and lubricate as necessary. Turn the drive shaft of the reversal exit drive motor by hand to
check for binding. If bind exists, replace the reversal exit drive motor (p/n 12VR80020).
Description
FK102 is not recognized by the machine.
Solution
CAUSE: Incorrect settings.
SOLUTION: Ensure that software dipswitch 19-1=0.
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7033
Description
Black border around the booklet mode application.
Solution
CAUSE: The RADF frame erasure is set to NONE.
SOLUTION: Adjust the RADF frame erasure. To adjust the RADF frame erasure, perform the following:
1. Access the Key Operator mode (hold down the help key at power up).
2. Press the down arrow on the left hand side of the touchscreen.
3. Press [12. Memory SW].
4. On right hand side of the touchscreen use the down arrow to scroll to RADF frame erasure.
5. Press [EDIT] to change RADF frame erasure amount (none to 5mm).
6. Power OFF/ON, to return to normal copy mode.
Description
Can the 7033 be utilized to scan photographs?
Solution
The scanner can be used to scan photographs, but the final scanned image will not be a continuous tone image. As the G4 TIF files only contain 1-bit data,
only 2 shades of gray are used to represent the original image. This is known as a half-tone image. If the original photograph was scanned from a
publication, most likely it is a half-tone image and will probably look fine as a 1-bit image. If the original was an actual photograph, it may not look as good as
expected. Printing is normally done in 1-bit mode. If the scanned image is going to be printed again, photographs should be acceptable.
Description
How to order a 7033 service manual.
Solution
Service manuals are only available at this time by attending a formal Konica 7033 training course. These are preliminary manuals.
When first edition manuals are completed they will be available through the parts ordering process using part number CSM-7033 (ETA J uly 1, 1998).
Description
How to print the management list.
Solution
The management list is a 9-page document containing jam and failure lists; adjustment settings; parts lists and counters. To print the list:
1. Access the 36 mode (power the machine ON by operation panel switch while holding down the 3 and 6 keys).
2. Select [7: List Print].
3. Select [4: Management List].
4. Press the copy button on the touchscreen.
5. Select the paper size.
6. Press Start.
7. Press Stop after the first page is printed.
8. Power OFF/ON with the operation panel power switch to exit the 36 mode.
Note: Save the print out for future reference.
Description
How to perform the L-detection adjustment.
Solution
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7033
To perform the L-detection adjustment, perform the following:
1. Access the 36 mode (power ON the machine while simultaneously pressing the 3 and 6 keys).
2. In the 36 mode menu screen, press [1. HV adjustment].
3. Press [NEXT] or [BACK] until [HV adj. (L detection adj.)] is indicated.
4. Press [START], then confirm that [OK] is displayed under the RESULT heading.
5. Press [RETURN] to access the 36 mode menu screen.
Description
How many shades of gray can the 7033 scanner support, and what is the bit depth of the TIF files that are produced?
Solution
The hardware specifications of the scanner state that it supports 256 shades of gray. This works out to be an 8-bit image. The G4 TIF images that are
produces by the scanner only contain 2 shades of gray which works out to be a 1-bit image. Scanner resolution is from 200dpi to 400dpi on the 7033.
Description
When using a 6x8.5 inch original, part of the image is missing.
Solution
CAUSE: RADF APS and RADF AMS are turned ON
SOLUTION: To turn RADF APS and RADF AMS OFF, perform the following:
1. Access the key operator mode ( press and hold the help key while turing the machine ON ).
2. Press the down arrow key on the touch screen.
3. Select: 13 Memory SW.
4. Scroll to RADF APS using the arrow keys located on the right side of the display.
5. Select EDIT to turn feature OFF.
6. Press the down arrow on the bottom of the screen.
7. Scroll to RADF AMS using the arrow keys located on the right side of the display.
9. Turn the machine OFF/ON to exit the key operator mode.
Description
What is the Reserve feature used for on the basic screen?
Solution
The Reserve feature allows one additional copy job to be scanned into memory while a print or copy job is in progress. When the current job is completed,
the reserved job is automatically performed.
To use the Reserve feature, perform the following:
1. Press the Reserve button on the touchscreen when active (not grayed out or filled in).
2. Insert the original(s) into the document feeder or onto the platen glass.
3. Select the job parameters.
4. Press Start/Print.
5. J ob is scanned into memory.
Notes:
a. If certain conditions occur while a reserve job is being set, such as activation of Interrupt mode, mishandled paper, or depletion of paper, the current
output job will cease and the SETTING indicator on the screen will be replaced by INTERRUPT, J AM or ADD PAPER, as appropriate. Perform the required
measure for the situation at hand.
I. The order of the reserve jobs can be altered on the J ob List Screen.
II. The reserve jobs can be deleted on the J ob List Screen.
b. The following modes are incompatible: Alternate exit, Interrupt, Memory copying, Proof copy, Quality (very High), Booklet, Image insert, APS mode in
Mixed original.
c. When trouble occurs while setting the reserve job, the SETTING folder key flashes on the Basic Screen and the ERROR indicator lights.
Description
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7033
Can the IP303 be used with the 7033?
Solution
The IP303 can only be used with the 7065 and, possibly, future products.
Description
FS105, staple mode is automatically canceled after a copy job is completed, the copier returns to sort mode.
Solution
CAUSE: Staple mode reset has been enabled in the Key Operator Mode, which results in the copier canceling the staple function after the completion of one
(1) copy job.
SOLUTION: To disable staple mode reset, perform the following:
2. Access the Key Operator Mode (power the copier ON, while pressing the HELP key).
3. Touch the down-arrow located at the bottom left of the touchscreen.
4. Touch [13. Memory SW] on the touchscreen.
5. Touch the down-arrow located at the bottom left of the touchscreen.
6. Touch the down-arrow located at the right of the touchscreen six (6) times until STAPLE MODE RESET is highlighted.
7. Touch [EDIT] until the setting displayed is OFF.
Description
How to perform the Dmax adjustment.
Solution
To adjust the Dmax, perform the following:
5. Press NEXT or BACK until [PWM gamma (Patch) - Dmax] appears in the message display area.
6. Press [400dpi] then START. Confirm that OK is displayed in the RESULT indication area on the LCD
Description
DF311. abnormal noise when opening or closing the document feeder. The RADF does not raise or lower without binding.
Solution
CAUSE: The spring within the left hinge assembly is not positioned properly.
SOLUTION: Perform the DF311 hinge spring position adjustment using the positioning jig (p/n 120A-F010). Check the DF311 hinge on the next service call
or PM. The adjustment (if required) takes approximately 3 minutes to perform. If the adjustment is unsuccessful, replace the left hinge assembly (p/n
120A-1141).
Note: Machines affected have the serial number 55QE11528 and below.
Description
Prevention of injury when removing a jam from the fusing unit.
Solution
Installation of protective covering on the exit side (left) of the machine. The protective material (p/n 55GA10700) covers sharp edges that may cause injury
when removing a jam.
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7033
Machines from serial numbers 55QE11757 - 55QE12528, 55QE13122 and above have been modified in production.
Description
When the 7033 is configured as a printer, auto reset does not occur after a print job has completed.
Solution
CAUSE: Auto reset is not enabled in the printer mode.
SOLUTION: Newer Flash ROM revisions have a screen for setting the auto reset function specifically for the printer. This firmware can be downloaded from
the Konica digital FTP site . Refer to the FTP site index for additional information. To program the amount of time before the machine resets to original
settings, perform the following:
2. Press the Printer key on the touchscreen.
3. Press the EDIT key to enable auto reset, and continue to press the EDIT key until the desired reset time is displayed.
Description
Unable to achieve the correct grid voltage.
Solution
PROBABLE CAUSES:
A new actuator (p/n 55GA12240) is available to correct this problem. It has been installed during production beginning with serial number 55HE05302. Refer
to 7033/7040 Technical Bulletin #8 for additional information.
Description
Faded copies on the trail edge. A PM was recently done.
Solution
CAUSE: The grid sheet on the charge corona has been installed backwards (from front-to-rear).
SOLUTION: Confirm that the wider section is installed correctly toward the front of the copier/printer.
Description
How to reset the PM counter.
Solution
To reset the PM counter, perform the following:
1. Access the 47 multimode (power the machine OFF, then, while holding down the 4 and 7 keys, power the machine ON), output code 91 (check that
"091-00" appears on the message display).
2. Press the P button.
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3. Press "1" using the numeric keys (check that "091-01" appears on the message display).
4. Press the Start print button. NOW is displayed at the OUT item of the message area.
5. After the copy count of the drum is reset, FIN will be displayed.
6. To end this operation, press the Stop/Clear button.
Description
Should the 36 mode image quality adjustments be performed prior to the 47 mode, output code 120 printer adjustment?
Solution
The 47 mode, 120 code adjustment sets the machine for copier/printer functions and resets all printer image quality settings. Perform the 47 mode, output
code 120 adjustment prior to the printer image quality adjustments.
To perform the the 47 mode, output code 120 adjustment:
1. Access the 47 mode (power ON the machine while pressing the 4 and 7 keys), output code 120.
2. After several seconds, FIN displays on the screen.
3. After FIN is displayed, power OFF/ON the printer and the controller.
4. Press MODE, then menu. Generate a test page to verify controller-to-printer connectivity. The printer is now ready to be adjusted.
Note: If 47 mode, output code 120 is not performed, the printer will generate blank pages.
Description
DF311, unable to install the document feeder guide.
Solution
CAUSE: The new-style guide (p/n 120A45551) cannot be installed without upgrading additional parts. With old-style parts, the shaft holder on guide plate
(A) may crack when removing or installing guide plate (B).
SOLUTION: Install the following parts as a set if the document feeder serial number is below 120B01675:
1. Guide (p/n 120A45551)
Refer to Parts Information Bulletin #93 for additional information.
Description
With the Mixed Original mode selected, originals are scanned but no copies are produced and no error message is indicated.
Solution
CAUSE: APS for the paper trays is not enabled.
SOLUTION: To program paper tray APS, perform the following:
1. Access the Key Operator Mode (press and hold the help key while powering the machine ON).
2. Press the down-arrow key on the touchscreen
4. Scroll to [ATS/APS SW (Tray 1)] using the arrow keys located on the right side of the display.
5. Select EDIT to turn the feature ON or OFF for trays 1 through 3, according to the applicable mixed original mode paper sizes.
Description
Will there be a fax option for the 7033?
Solution
There will NOT be a fax option for the 7033.
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Description
FS105, unable to select the sort or staple feature.
Solution
CAUSE: TRAY 1 is selected in the Finisher Mode.
SOLUTION: To allow the finisher to staple, perform the following:
1. Press OUTPUT to display the Finisher Mode screen.
2. Touch Tray 2 or Tray 3. The sort and staple features are not available for Tray 1.
3. Touch STAPLE SET. The Staple Location Selection screen will be displayed.
4. Press one of the eight selections for either 1-position or 2- position stapling. See page 7-11 in the User's Manual for staple location reference.
5. Press OK on the Staple Location Selection screen to return to the Finisher Mode screen. The STAPLE and SORT modes are highlighted.
6. Touch OK on the Finisher Mode screen to complete the setting, returning to the basic screen.
7. Select additional copying features, as desired.
8. Enter the desired print quantity.
9. Position originals face up in the document feeder (50 originals can be set). When using platen memory copy, position original face down on the platen
glass and touch SCAN on the basic screen.
Note: Do not scan more than 51 images.
10. Press START PRINT.
Note: When only one original or more than 50 originals are to be copied, the sort/staple mode is ineffective and if the RADF is not installed or plugged in.
Description
How to input the Weekly Timer interrupt time period.
Solution
Pressing the POWER SAVER button when the Weekly Timer has shut OFF the machine will allow the Weekly Timer to be interrupted.
The LCD will indicate the following after the POWER SAVER button is pressed:
Input copy time
0 hours (s) 5 minutes (s)
1. Use the numeric keys and enter the desired interrupt hour amount. Range is 0 through 9.
3. Use the numeric keys and enter the desired interrupt minute amount. Range is 0 through 59.
5. The interrupt time period entered will briefly be displayed and, then, replaced by the normal copy screen.
Note: Pressing the POWER SAVER button anytime during the interrupt copy period will return machine back to the WEEKLY TIMER OFF condition.
Description
ISW Trns utility specifications.
Solution
ISW Trns utility specifications.
Description
ISW Tool specifications.
Solution
ISW Tool specifications.
Description
Can the Interrupt feature be utilized during a print job?
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7033
Solution
The Interrupt feature will not interrupt a print job. Copy jobs can be scanned into memory while the 7033 is processing a print job.
Description
The orange weekly timer light is flashing and the control panel is blank.
Solution
CAUSE: The EPROMs have not been flashed.
SOLUTION: Flash the EPROMs utilizing the ISW Trns program .
Description
How to bypass the 100-copy limitation.
Solution
To bypass the 100-copy limitation, perform the following:
1. Access the 25 mode (power the machine ON while holding on the 2 and 5 keys).
3. Using the left up/down arrows, select dipswitch 15.
4. Using the center up/down arrows, select bit 6.
5. Select OFF for the dipswitch.
Description
With the 7033 configured as a printer, a PROCESSING DATA message is indicated and nothing will print.
Solution
CAUSE: The installed finisher (FS105) has a problem. If the print controller has 4.1.2 or higher system software installed, there must be a working finisher
attached. If the finisher fails, nothing can be printed.
Note: If a monitor is attached, it displays .
SOLUTION: Troubleshoot and correct the finisher problem.
Description
How to print out the total number of copies and printed pages.
Solution
The management list contains the number of copies/prints. To access the management list, perform the following:
1. Access the 36 mode (power the machine ON by operation panel switch while holding down the 3 and 6 keys).
2. Select [7: List Print].
3. Select [4: Management List].
4. Press the copy button on the touchscreen.
5. Select the paper size.
6. Press Start.
Note: The Total copy count and print count are on the first page of the Management List.
7. Press Stop after the first page is printed.
8. Power OFF/ON with the operation panel power switch to exit the 36 mode.
Description
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Machine dimensions and weight.
Solution
WIDTH HEIGHT DEPTH
Main Body (with RADF)
27.6 x 43.1 x 28.0
Stapler/Finisher
21.5 x 29.0 x 24.0
Gross weight: 428lbs
+31lbs for RADF
+110lbs for Stapler/Finisher
Description
How to scan different standard size originals from the platen glass, and copy them all on the same size paper.
Solution
To scan different standard size originals from the platen glass, and copy them all on the same size paper, perform the following:
1. Place the first original on the platen glass.
2. Select the desired paper size onto which the originals should be copied.
3. Press the APPLICATION key.
4. Touch the MIXED ORIGINAL key and then the MEMORY COPY key, followed by the OK key on the LCD.
5. Touch the SCAN key on the LCD.
6. Lift the RADF and place the next original on the platen glass.
7. Touch the SCAN key on the LCD.
8. Repeat steps 6 and 7 until all originals are scanned.
9. Press START/PRINT to have the originals copied. All originals are automatically reduced or enlarged to fit on the selected paper size.
Description
PROCESSING DATA message is displayed on the operation panel and the 7033 will not print.
Solution
CAUSE: The machine is configured as a printer (connected) and no finisher is attached to the main body.
SOLUTION: A finisher (FS105 - PCUA 950407) must be installed on the main body to allow printing when system software version 4.1.2 is loaded in the print
controller.
Note: Upgrading system software version 4.1.2 with the patch still does NOT allow the printer to function without a finisher.
Description
Unable to route the wiring when installing a coin vendor.
Solution
CAUSE: No access through the right side cover to CN36 on the printer driver board is available.
SOLUTION: The right side cover has been changed to allow access through either of two cutouts on the rear side. Order the new style of right side cover
(p/n 55GA12043) for coin vendor installation.
Description
Scantrip Admin utility information.
Solution
Scantrip Admin is an enterprise-level administration tool for Konica's Scan-to-Disk feature. Groups of images from multiple scanner/print engines can be
retrieved and deleted with Scantrip Admin. The Scan-to-Disk activity can be checked and the information saved to file for audit purposes. Scantrip Admin
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can even be used to perform a back up of the Scan-to-Disk file system.
Konica's Scan-to-Disk technology allows scanning of documents from the print engine's platen glass or the document feeder directly to file where it is stored in
a mailbox on the print engine's internal hard disk. For details on Konica's Scan-to-Disk technology, please refer to the Konica print engine's documentation.
Scantrip Admin functions as a general user tool as well as an administration tool. It allows retrieval and deletion of image files (created with the print engine's
Scan-to-Disk feature) from a personal mailbox. These user-level operations can be performed manually or automatically (with the Auto-Polling feature).
Note: Scanning utilities (Scantrip and Scantrip Admin) are now posted on the [[Konica SEC website| URL http://www.sec.konicabt.com/main.html]].
Description
How to program the key counter to only increment during copy jobs and not increment during print jobs.
Solution
The key counter cannot be programmed so it will only increment during copy jobs and not increment during print jobs. The key counter circuit shares the
same circuit as the total counter. The total counter circuit is not able to distinguish between a print job and a copy job.
Description
Scanned image orientation is incorrect when opened from Adobe* Photoshop* or Adobe Acrobat* and printed to the 7033.
Solution
CAUSE: The Konica IP421 TWAIN driver is being used to retrieve the documents from the IP411/HD104.
SOLUTION: The IP421 TWAIN driver does not support the retrieval of documents from the IP411/HD104 with the 7033/7040 printer. The IP421 is used with
the 7020/7030. Konica has developed an FTP download utility called Scantrip. This utility allows downloading of files from the hard drive to the workstation.
Once document has been downloaded to the workstation, it should then open up correctly from Adobe Photoshop or Adobe Acrobat.
Note: Scanning utilities (Scantrip and Scantrip Admin) are now posted on the [[Konica SEC website| URL http://www.sec.konicabt.com/main.html]].
DOWNLOAD PROCEDURE
1. Extract the Scantrip file to either a floppy or hard drive folder.
2. Run the set up by double-clicking on the self-extracting file.
3. A prerequisites window opens. Read and apply the information, then clicl OK.
4. Another window opens that allows a folder to be chosen for the unzipped files . Choose the desired folder and click the [Unzip] button.
5. The files are unzipped to the selected folder.
6. Open the folder containg the Scantrip files and double-click on SETUP.EXE. The setup preparation window then opens.
7. When the setup preparation concludes, the Welcome window opens. Read and click on the [Next ] button.
8. The Choose Destination Location window opens, allowing a directory choice for the ScanTrip program to reside. The default is the Program Files
directory. Click the [Browse] button to change the selection, and when finished, click on [Next ].
9. The Start Copying Files window opens. Read the information and click on the [Next ] button.
10. The window showing the status of the program loading opens.
11. When Scantrip is loaded, the Setup Complete window opens, allowing Scantrip to launch or not. Click on the [Finish] button when procedure is
complete.
SCANTRIP HELP TOPICS
1. Introduction
2. A Word About Storage Space
3. Menus and Graphical User Interface
a. Menus
b. Graphical User Interface
4. Using Scantrip
a. Checking Your Mailbox
b. Retrieving Files From Your Mailbox
c. Deleting Files From Your Mailbox
d. Saving Your Settings
e. Restoring Your Previously Saved Settings
5. Auto-Polling: Checking Your Mailbox Automatically
a. Setting The Polling Interval
b. Activating Auto-Polling
Description
Unable to use the scanning feature. The hard drive (HD104) is installed on the IP411.
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Solution
CAUSE: Either an earlier version of main body firmware is installed or an earlier version of system software for the IP411 is installed.
SOLUTION: Upgrade to the current firmware/software level(s).
Notes:
1. The 7033 MUST be at minimum firmware level 42 (system) and level 25 (image). Firmware can be downloaded from the [[Konica FTP site| URL
2. To identify the system software version, print a system configuration page. If any code lower than 4.1.13 is identified, scanning is not available.
3. Upgrade the system software by following the procedure in the IP411 Hard Drive Software Installation Instructions .
4. To view the PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at:
[[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]].
Description
Unpacking/handling precaution, 7033.
Solution
CAUTION: The stopper screws on the carrying handles may not be completely secured to the frame. The handle(s) will fall off if the screw comes out. If
this happens while the machine is being lifted and carried, the machine will drop and injuries may occur.
Before lifting the machine with the carrying handles, tip it up slightly and examine the stopper screws. If they are not secured properly, secure them
immediately.
Description
DF311, when using 8.5x11 originals, intermittently a 11x17 copy will exit.
Solution
CAUSE: The DF311 original size detection had not been performed.
SOLUTION: Perform the RADF original size adjustment .
Note: The small size original should be placed on the RADF in the 'R' direction
Description
How to set the Preset and Userset Magnification ratios.
Solution
To set the Preset and Userset Magnification ratios, perform the following:
2. Press [1. Software SW] to access the Software SW setting screen .
3. Use the up/down arrows to increment to software switch 8-1 . Press the OFF button to change the data to 1.
4. Press the previous screen button on the touchscreen to return to the Memory Setting Mode.
6. Access the Key Operator Mode (while powering the machine ON hold down the HELP key) and select [3. Preset key] to set the Preset and User set ratios
.
7. Program the desired settings and power the machine OFF/ON to exit the Key Operator Mode.
Description
Unable to install the fixing paper exit lever after installing a new lower fixing roller.
Solution
CAUSE: The lower fixing roller has been changed to enhance performance. Along with the lower roller change, the fixing exit lever has been changed.
SOLUTION: When installing the new style lower fixing roller (p/n 55GA53042), also install the new style of fixing paper exit lever (p/n 55GA53421). The most
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noticeable difference between the two lower fixing rollers is that the old style lower fixing roller (p/n 55GA53040) has a round shaft on the lever end and the
new style lower roller has a D-shaped shaft on the lever end. The new style of lower fixing roller was instituted on serial number 55QE03603 and above.
Description
When using the ISW tool, the jack for the 5V DC power supply is not located on the machine.
Solution
CAUSE: The 5V DC power supply jack is no longer included in the manufacturing of the machine.
SOLUTION: An external power supply jack must be used to power the ISW tool.
Note: A serial number cut-in is not available for the change.
Description
How to submit a file for a current installation or pre-sales printer test in a Microsoft* Windows or Macintosh* environment.
Solution
To submit a file for a current installation or pre-sales printer test in a Windows or Macintosh environment, perform the following:
1. Provide the product's current print driver to the customer.
2. Have the customer configure the job as they would like it printed and print the job to a file. This will eliminate the need for NSSG to have a copy of the
specific application and will save time trying to determine how the document is supposed to be formatted for printing.
Note: Most applications have a 'print to file' option.
3. Have a SRF (Service Request Form) filled out by contacting the NSSG Hotline. In NSSGs continuing review of support processes, the method of
requesting advanced levels of support have been redefined. NSSG no longer requires that a SRF form be filled out by the technician and faxed. Instead, to
streamline the process and reduce the process time, NSSG will now take all the information live on the phone at the Contact Center. Contact Center
Engineers are responsible for providing troubleshooting support. Most calls are resolved with only one call, but in the event that several calls have been
made and the problem remains open, the Engineer will start the on-site support process by assisting the caller with the Support Request Form (SRF). SRFs
are also used for Complex Installation Support, Application Support, Enhanced Application Support, Enterprise Print Consulting and Workshops.
The Contact Center number is 800-825-5664. Use the assigned NSSG User ID for access and the Support Engineer will be happy to assist complete the
SRF.
Description
Black line on the copies lead-to-trail.
Solution
CAUSE: Toner builds up under the spew prevention seal.
SOLUTION: Clean the toner buildup under the spew prevention seal on the developing unit cover.
Description
How to enable or disable the protocol trace list (Protocol Auto Print).
Solution
To enable or disable the protocol trace list, perform the following:
1. Press the [HELP] key.
2. Press [KEY-OPE MODE] on the touchscreen.
3. Press [2. FAX] on the touchscreen.
4. Enter 9272 for the service mode password.
5. Press [SPECIAL KEY].
6. Press [OK].
7. Press [FUNCTION PARAMETER SETTING].
8. Press [LIST OUTPUT MODE].
9. Press [DOWN ARROW] until 'Protocol auto print' is highlighted.
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10. Press [EDIT]] to toggle one of the desired setting: OFF, Always or Only Error.
11. Press [BACK] three times.
12. Press [CANCEL] .
13. Press [BACK].
14. Press [RETURN] to return to standby mode.
Description
Intermittent J 13 and/or J 14 when duplexing any paper size.
Solution
CAUSE: The double feed prevention roller rubber in the paper source tray has flat spots or grooves worn in it.
SOLUTION: Replace the double feed prevention roller rubber (p/n 540040562).
SPECIAL NOTE: Solution provided by Dan Smith, KBT Atlanta.
Description
Blank copies.
Solution
CAUSE: Shorted or damaged toner supply motor 1 (M10).
SOLUTION: Remove toner supply motor 1 (p/n 55HE-3290) and inspect the output worm gear shaft for wobbling. If the output shaft of the motor wobbles,
replace the motor assembly.
SPECIAL NOTE: This solution provided by J im Wood, KBT Orlando.
Description
Excessive noise from the write unit polygon motor.
Solution
CAUSE: Polygon motor is operating for 2 minutes after exit of last copy.
SOLUTION: The polygon motor can be shut off after 15 seconds from paper exit. This action should be taken if customer is complaining about noise. To
shut off the polygon motor after 15 seconds from paper exit, perform the following:
2. Access the 25 mode, (power the copier ON, while pressing the 2 and 5 keys).
4. Scroll to dipswitch 6-4 and set to (0).
5. Scroll to dipswitch 6-5 and set to (0). The machine will now enter polygon motor pre-rotation selection 15 seconds after the copy has exited the machine.
6. Scroll to dipswitch 6-6 and set to (0).
7. Scroll to dipswitch 6-7 and set to (1). The polygon motor will now stop when the machine enters the pre-rotation mode.
Description
DF311, jam position 13 when feeding two-sided originals.
Solution
CAUSE: Roller shaft (p/n 12OA45080) is not properly seated into the front side holder of the upper guide (p/n 12OA10070).
SOLUTION: Reseat the roller shaft into the front side holder of the upper guide.
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Description
How to reset the jam count by period column on the management list.
Solution
To reset the jam count by period column on the management list, perform the following:
2. Select [4. Collecting data].
3. Select [2. Date count data].
4. Select YES.
5. Power the copier OFF/ON to return to normal copy mode.
Description
FS105, continuous stapling when power is applied to the finisher.
Solution
CAUSE: No staple sensor is dislodged on the front stapler.
SOLUTION: Re-locate PS818 (no staple) on the stapler front stapler assembly.
Description
How to view the amount of originals that were scanned in by the DF315.
Solution
The amount of copies will not be incremented on the main copy screen, but the amount can be viewed in the J OB LIST application. For an example of
viewing the amount of original that were scanned in perform the following:
1. Place a stack of 5 papers on the DF315.
2. Press the [SCAN] tab located in the upper right corner of the touchscreen.
3. After the papers are scanned in, press the [J OB LIST] tab located to the right of the [SCAN] tab.
4. The amount of copies that were scanned will be displayed under TOTAL PAGE(s).
5. Press [OK] to return to the main copy screen.
Description
F52-4 at power up.
Solution
CAUSE: Poor air flow through the main body causing excessive heat.
SOLUTION: Ensure that cooling fans FM1 (scanner cooling fan 1), FM2 (scanner cooling fan 2) (p/n 55GA80510), FM3 (main body cooling fan), and FM5
(DCPS cooling fan) are operating properly. Replace the filters as necessary.
Description
The 'hard' total counter does not work.
Solution
CAUSE: The PRDB failed.
SOLUTION: To check the PRDB, perform the following:
1. Access 47 mode (power the machine ON whole holding down on the 4 and 7 keys), output code 43.
2. For each press the print button the total counter should advance.
3. If not advancing the count, use a volt meter to check for 24V DC at CN66-6 at the SCDB.
4. If there is no 5V DC at CN32A26 , replace the PRDB (p/n 55HA-9064).
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Description
PLEASE CLOSE FRONT DOOR MESSAGE at power up.
Solution
CAUSE: Failed MS1 (front door switch).
SOLUTION: Replace MS1 (p/n 40AA85010).
Description
When using Adobe* Acrobat* Pro version 6x, DG DAT MSG OUT OF EXPECTED SEQUENCE message while attempting to retrieve .tif files from the network
scanner using the Konica Minolta TWAIN driver version 1.04. After this message, only the first page of a multiple page file is retrieved.
Solution
CAUSE: Early version Konica Minolta TWAIN network scanner driver is installed.
SOLUTION: Use minimum version 1.11 Konica Minolta TWAIN driver (the latest version is recommended). The driver can be downloaded from the Konica
Minolta FTP site or from the [[Konica Minolta website driver database| URL http://kmbs.konicaminolta.us/eprise/main/KMBS/Support_Center/Home]]. When
installed, this driver will replace the currently installed TWAIN driver on the Microsoft* Windows workstation.
Trademark ownership information
Description
Microsoft* Windows 2003 Server printer driver support, 7033.
Solution
Microsoft Windows 2003 Server printer driver support list. .
Notes:
1. The latest version print driver is available for download from the [[Support & Drivers| URL
http://kmbs.konicaminolta.us/eprise/main/KMBS/Support_Center/Home]] section on the public web site or the [[Konica Minolta FTP site| URL
2. To view the above PDF(s), Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at:
Description
Uneven density on copies or prints.
Solution
CAUSE: Soiled mirror
SOLUTION: Remove drum unit. Clean mirror (p/n 55GA65080), component of Write Unit, located at upper portion of drum
cavity.
SPECIAL NOTE: Solution provided by Dennis Thomason, KBT DALLAS
Description
Paper creasing and folding at exit.
Solution
CAUSE: The driven roller is pressed against the rubber portion of the conveyance roller and the paper exit reverse roller by
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driven spring/A and the driven spring. When paper is reversed/exited, both sides of driven roller/A press the paper because the paper is transported by the
conveyance roller and the paper exit reverse roller. As a result, a crease or fold is made in the paper. The quality and thickness of the paper can affect how
prominent the crease/fold is.
SOLUTION: Please see the modifications in 7033/7040 Technical Bulletin #14 . The new-style parts have been factory-installed in machines beginning with
the serial numbers provided below:
MODEL BEGINNING SERIAL NUMBER
7033 55QE00956
7040 55HE01360
CAUTION: The old-style and new-style parts are not interchangeable. They MUST be replaced as a set.
P/N QUANTITY DESCRIPTION
SE95-4190 Driven roller/B kit
Kit Contents:
55GA48071 1 Paper exit reverse roller
55GA48061 1 Conveyance roller
55GA48430 2 Driven roller/A
55GA48161 1 Driven spring
55GA48440 1 Driven spring/rear
55GA48241 1 Driven spring/A
55GA48043 1 Guide material/lower
Description
Microsoft* Windows 2003 Server PCL* printer driver support.
Solution
Currently, there is no Konica PCL driver available for Microsoft Windows 2003 Server printing via the 7033/IP411.
Description
Solution
Currently, there is no Konica PCL driver available for Microsoft Windows 2003 Server printing via the 7033/IP402.
Description
Solution
Currently, there is no Konica PCL driver available for Microsoft Windows 2003 Server printing via the 7033/IP402 PLUS.
Description
Uneven density on copies/prints.
Solution
CAUSE: Soiled write unit (p/n 55GA-6500).
SOLUTION: Remove the drum unit. Clean mirror (p/n 55GA65080) component of write unit, located at upper portion of drum cavity.
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SPECIAL NOTE: Solution provided by Dennis Thomason, KMBS, DALLAS
Description
'USB Port Can Not Open' message when flashing the main body via the parallel port.
Solution
CAUSE: Flashing the main body using a USB setting is not supported with the 7033.
SOLUTION: Flash the 7033 from a parallel port.
Note: The ISW tool's USB setting is used for models that have a USB port on the main body for flashing.
Description
How to update the main body firmware if the laptop does not have a parallel connection.
Solution
Newer laptops typically do not have a parallel connection which is required to update the firmware of the main body. A PCMCIA to Parallel converter will allow
the laptop to communicate with the main body. LPT3 is used for the update procedure as viewed in the ISWTrns utility communication setup. The PCMCIA
to Parallel converter can be purchased either locally or on the Internet. The cost can range anywhere from $95.00 to $165.00. The most widely-used card is
the Quatech* SPP-100.
Notes:
1. Konica Minolta does not support the PCMCIA-parallel adapter or make any recommendation as to the purchase.
2. To view the PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at:
Description
Vellum paper specifications.
Solution
Vellum paper is outside of the special paper specifications of the machine therefore specific paper specification can not be provided. The paper can run
though the machine however, Konica Minolta does not support a particular brand of vellum paper.
Note: Vellum paper has tendencies to hold a static charge causing the paper to have transfer problem with possible premature wearing of the drum. This
paper in some cases is coated, and could possibly lead to premature wearing of the fuser rollers or leave marks on the copies.
Description
Solution
CAUSE: A failed conveyance drive motor, M1.
SOLUTION: Replace M1 (p/n 55GA80010).
Description
How does Konica Minolta prevent security breaches or loss of classified documentation on this model?
Solution
The security technique found in the Security Statement is consistent throughout Konica Minolta's digital product line to prevent unauthorized use of stored
data.
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Note: To view the above PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at:
Description
Black copies with text of scanned image visible in the background. Eventually copies become blank.
Solution
CAUSE: Failed picture control board unit.
Note: Internal test pattern prints fine with no copy quality issues.
SOLUTION: Replace picture control board unit (p/n 55GA-9020).
SPECIAL NOTE: Solution provided by J ason Mayo, NCR DOCUMENT SERVICES
Description
FS105, what is the part number for the finisher main harness?
Solution
FNS I/F wiring (p/n 120H90080).
Notes:
1. The connections on the FSCB are CN701 and CN702 and on the main body CN401 and CN402 (no CN400). CN400 shown as the main body connection
on the harness is an error when book was published.
2. To view the above PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at:
Description
Unable to access All Active Solutions on NSSG Web Support.
Solution
CAUSE: Certain end user permissions are in place to prevent unauthorized access. Unfortunately, some technicians are also 'locked out'.
SOLUTION: Here is the [[All Active Solutions for the 7033| URL http://techweb.konicabt.com/WebSolution/7033.pdf]] document.
Note: To view the above PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at:
Description
Thermostat replacement precautions for all models using Faston Terminals.
Solution
CAUSE: Damage to the Faston terminal when replacing the thermostat to the Faston terminal can result in the generation of heat and cause the plastic
insulating material around the terminal to melt.
SOLUTION: See Bulletin Number 5005 for details.
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Description
DF311, double sheet feeding, after replacing the DFP pad.
Solution
CAUSE: Possible break in the wiring harness.
SOLUTION: Check clutch and check wiring harness (p/n 120A90070) to original feed clutch (CL302) (p/n120A82020) at the point where wiring harness
attaches to CL302. Although it may look OK, several machines have exhibited this symptom, especially after working on or replacing DFP roller. The wiring
harness at this point becomes stressed from movement of clutch and begins to fail. Wiring looks good, but will start to fail intermittently. Replace wiring
harness (p/n 120A90070).
SPECIAL NOTE: Solution provided by Ronald Nowak, KAWON ENTERPRISES, INC.
Description
J 63-0 when feeding 8 .5 X 11R or 8.5X14 single sided, J 63-3 when feeding the same paper double sided, 8.5X11 and 11X17 work fine.
Solution
CAUSE: Not enough tension being applied from the open-close roller plate springs (120A45600) to the shaft roller assembly (120A45180) to move the
smaller width paper through the machine fast enough.
SOLUTION: Remove the open-close roller plate springs and bend them the opposite direction to re-apply the amount of tension applied at machine
installation
SPECIAL NOTE: Solution provided by MITCHELL CLARK, PERRY CORPORATION
Description
Does Konica Minolta provide support for Equitrac* products?
Solution
For Equitrac technical support information please visit [[http://www.metrics.com/Support/| URL http://www.metrics.com/Support/]] or contact trained Support
Engineers by telephone at 519.885.2458, by fax at 519.746.7931 or via E-mail at support@metrics.com
Note: Technical Support is available Monday through Friday, 8 AM to 6 PM, EST.
*[[Trademark ownership information| FILE V:\\TEXT\\TRADEMRK.TXT NEW]]
Description
Blank 1/3 of the copy at the rear side.
Solution
CAUSE: Failed CCD unit.
SOLUTION: Replace the CCD unit (p/n 55GA-6321).
Description
Are Konica Minolta MFP's comaptable with Category 6 cable standard?
Solution
Konica Minolta MFP's are fully comaptable with Category 6 cable standard. Category 6 cable is a cable standard for Gigabit Ethernet and other network
protocols that is backward compatible with the Category 5/5e and Category 3 cable standards. Cat-6 features more stringent specifications for crosstalk and
system noise. The cable standard is suitable for 10BASE-T / 100BASE-TX and 1000BASE-T (Gigabit Ethernet) connections. It provides performance of up to
250 MHz.
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Description
Images opened in File Magic* (by Fortis*) print out as a negative via the PCL driver. Whites are black and vice-versa.
Solution
CAUSE: This application uses the Windows Image Viewer* to view documents. This is a known issue with Windows Image Viewer and the Konica PCL*
driver.
SOLUTION: As a workaround, select the negative check box in the graphics tab of the PCL driver. It may be necessary to create another driver and set
negative as the default in that driver. The user should then select this driver when printing from this application.
Note: This issue does not occur when printing from the Adobe* PostScript* or Visual PostScript driver for this controller.
Description
Why does pagination change when printing any document using the Konica Minolta print driver?
Solution
Explaining pagination differences between different manufacturers print drivers:
This situation is not uncommon in the printing world. Commonly, documents will be formatted differently when printed to printers made by different
manufacturers. There are many reasons for this. Due to physical differences between printers, as well as copyright laws, different manufacturers will use
different programs for their drivers. It is the driver that does the majority of the formatting for the image to be placed on the page. Different drivers will use
different algorithms when imaging spacing and font metrics. Often times, this results in a slightly different look or format for a document when printed to two
different printers.
There is also potential differences within the image areas of the main bodies of the two printers. The print controller takes the image area into account when
laying out the image on the paper. Different image areas can determine different layouts. These factors can result in lines of text being moved on the paper.
If lines are moved enough, or lie close enough to the threshold of the image area, text and page breaks that are rendered in a certain position on one printer
may be rendered in a different position on another.
This scenario will occur across the board for printer manufacturers. A Lexmark* is different from an Epson* which is different than an HP*, etc. Obviously, the
output from certain printers will match up closer to some printers than others. The effect of this behavior can be reduced somewhat by printing with a
common standard PDL such as PostScript*. Alternatively, the customer can print with a common driver to both printers. In other words, one can print to the
HP using the Konica driver or vice versa. In this way, at least the driver-generated output would be the same going to both machines. While the output still
may not be exactly the same, the effect of printing to two different printers can be lessened. There may even be different output within the same printer
manufacturer (i.e., Konica IP302 print controller is good, but the IP304 print controller is not; Lexmark Optra K1220 is good, but the Optra T614 is not).
The analogy that is often used when explaining this to customers involves motor vehicles. A Ford and Dodge are essentially the same in terms of the fact that
they are cars that serve as a means of transportation, just as two printers are output devices. However, while the end result of driving two different cars is
essentially the same, there may be certain differences with regard to cornering and acceleration that give each car a distinct feel. This is essentially what is
happening between the two printers.
It is understandable that the customer does not want to convert thousands of existing documents, but due to the vast number of different printers currently
available on the market today, it is not possible to exactly emulate all printer manufacturers' algorithms. The only other option is to pick one printer model,
format these documents that need a consistent look for that printer, and use only that particular printer to print these documents. If there are any further
questions, please feel free to contact the National Systems Solutions Group at 1-800-825-5664.
TAUS0655991EN03 Solution ID Solution Usage
Description
Why does pagination change when printing any document using the Konica Minolta print driver?
Solution
Pagination differences between different manufacturers print drivers:
This situation is not uncommon in the printing world. Commonly, documents will be formatted differently when printed to printers made by different
manufacturers. There are many reasons for this. Due to physical differences between printers, as well as copyright laws, different manufacturers will use
different programs for their drivers. It is the driver that does the majority of the formatting for the image to be placed on the page. Different drivers will use
different algorithms when imaging spacing and font metrics. Often times, this results in a slightly different look or format for a document when printed to two
different printers.
There is also potential differences within the image areas of the main bodies of the two printers. The print controller takes the image area into account when
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laying out the image on the paper. Different image areas can determine different layouts. These factors can result in lines of text being moved on the paper. If
lines are moved enough, or lie close enough to the threshold of the image area, text and page breaks that are rendered in a certain position on one printer
may be rendered in a different position on another.
This scenario will occur across the board for printer manufacturers. A Lexmark is different from an Epson which is different than an HP, etc. Obviously, the
output from certain printers will match up closer to some printers than others. The effect of this behavior can be reduced somewhat by printing with a common
standard PDL such as PostScript. Alternatively, the customer can print with a common driver to both printers. In other words, one can print to the HP using the
Konica Minoltadriver or vice versa. In this way, at least the driver-generated output would be the same going to both machines. While the output still may not
be exactly the same, the effect of printing to two different printers can be lessened. There may even be different output within the same printer manufacturer
(i.e., Konica IP302 print controller is good, but the IP304 print controller is not; Lexmark Optra K1220 is good, but the Optra T614 is not).
The analogy that is often used when explaining this to customers involves motor vehicles. A Ford and Dodge are essentially the same in terms of the fact that
they are cars that serve as a means of transportation, just as two printers are output devices. However, while the end result of driving two different cars is
essentially the same, there may be certain differences with regard to cornering and acceleration that give each car a distinct feel. This is essentially what is
happening between the two printers.
It is understandable that the customer does not want to convert thousands of existing documents, but due to the vast number of different printers currently
available on the market today, it is not possible to exactly emulate all printer manufacturers' algorithms. The only other option is to pick one printer model,
format these documents that need a consistent look for that printer, and use only that particular printer to print these documents. If there are any further
questions, please feel free to contact the National Systems Solutions Group at 1-800-825-5664.
Description
Unable to install 32-bitdrivers on a Microsoft Windows 2003 64-bit server formigration to the 32-bit clients.
Solution
The 32-bit driver files are not recognized when attempting to load on a 64-bit system, therefore, the files must be pulled from a 32-bit system in order to add
additional driver support on a 64-bit server:
1. After installing the 64-bit driver on the server, install the matching 32-bit(PCL, PostScript Visual, PostScript (Plug-in) or PostScript (Adobe) driveron one of
the clients.
2. The driver files will be placed in C:\WINDOWS\inf folder on the client.
3. Share this folder on the network so that the 64-bit server has access.
4. From the server, when adding additional drivers, browse to the shared folder on the workstation
5. Select the appropriate .inf file from the shared folder on the client - the driver files will then be pulled over to the server to support other 32-bit clients when
migrating the driver files.
Note: It is important to install the same type of driver on the client to match the driver installed on the server.

Description
What Konica Minolta print drivers will come bundled with Windows Vista?
Solution
The following list of drivers were included in a recent Vista release candidate and should be representative of what is included in the final retail product.
These include a large number of legacy Konica, Minolta and Konica Minolta drivers. Unless otherwise noted, the majority of the drivers are Postscript

Konica

7020/IP-421
7022/IP-422
7022/IP-423
7025/IP-421
7030/IP-421
7033/IP-402
7033/IP-411
7035/IP-421
7040/IP-402
7040/IP-411
7045/IP-431
7050/IP-201
7050/IP-301
7050/IP-302
7055/IP-303
7055/IP-304
7060/IP-302
7060/IP-304
7065/IP-303
7065/IP-304
7075/IP-601
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7085/IP-602
7130/IP-422
7130/IP-423
7135/IP-423
7145/IP-423
7150/IP-302
7150/IP-304
7155/IP-511
7165/IP-511
Force 50/IP-301
Force 50/IP-302
Force 60/IP-302
Force 60/IP-304
Force 65/IP-511
Force 75/IP-601
Force 85/IP-602
KL-3015

Konica Minolta

KM 1050
KM 350/250/200
KM 500/420
KM 7085/IP-602
KM 7145/IP-432
KM 7222/IP-424
KM 7228/IP-424
KM 7235/IP-424
KM 7255/IP-511A
KM 7272/IP-511A
KM 750/600
KM 920
KM C250
KM C351
KM C352/C300
KM C450
KM Di2010 PCL5e
KM Di2010f PCL5e
KM Di2510 PCL5e
KM Di2510f PCL5e
KM Di3010 PCL5e
KM Di3010f PCL5e
KM Di470 PCL5e
KM Di552 PCL5e
KM Pi7200E PCL5e
KM mc2450 PPD
KM mc5450 PPD
KM mc7450 PPD
Magicolor 2350
Magicolor 3300 PPD
Magicolor 7300 PPD
PagePro 9100 PPD

Minolta

Minolta Di2010 PCL5e
Minolta Di2010f PCL5e
Minolta Di3010F PCL5e
Minolta Di470 PCL5e
Minolta Di552 PCL5e
Minolta Pi1802/1502e PCL5e
Minolta Pi3500
Minolta Pi3502 PCL5e (MS)
Minolta Pi5500 (MS)
Minolta Pi5501 PCL5e (MS)
Minolta Pi6200
Minolta Pi6500e PCL5e
Minolta Pi6500 Pro PCL5e (MS)
Minolta Pi7200e PCL5e
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Minolta Pi7500Ver2 PCL5e (MS)
Minolta Pi8500Pro PCL5e

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