Clover Park Technical College Syllabus

4500 Steilacoom Boulevard SW Lakewood, WA 98499-4098

Computer Networking &
Information System Security
Course # Title; Creits Clock !rs"
NSS #$% &S 'esktop Support I ( )*
NSS #$( &S 'esktop Support II * +$
Instructor: Jay Lanphier
Telephone: 360-402-4730
Location: Building #6! "oo# #207
$#ail %ddress: &ay'lanphier(cptc'edu )pre*erred #ethod o* contact+
"e,ision -ates: .epte#/er 22! 204
Clover Park Technical College Syllabus
C,-.S/ '/SC.IPTI,N
0.. 20 Introduces the student to the 1no2ledge! s1ills! and tas1s necessary to
trou/leshoot /asic pro/le#s co#puter users 2ill *ace 2hile running a
des1top operating syste#' 3ro,ides hands-on training *or In*or#ation
Technology )IT+ pro*essionals responsi/le *or resol,ing operating syste#
issues /y telephone! /y connecting to a co#puter user4s syste# re#otely!
or /y ,isiting a co#puter user4s des1top' 3repares student *or industry
certi*ication e5a#s'
0.. 26 .tudents 2ill /e a/le to install the operating syste#! des1top apps! and
cloud apps' They 2ill /e a/le to support net2or1 connecti,ity! re#ote
access! authentication and authori7ation! data storage! and data security'
.tudents 2ill /e a/le to support clients and de,ices including operating
syste#! hard2are! #o/ile de,ices! and client co#pliance' 3repares
student *or industry certi*ication e5a#s'
C,-.S/ .0TI,N01/
8. -es1top .upport I 9 II courses are designed to deli,er /aseline IT s1ills and
1no2ledge leading to co#petencies as esta/lished /y the 8icroso*t 8:.% ;indo2s <'
certi*ication and industry recogni7ed core IT standards'
https:==222'#icroso*t'co#=learning=en-us=#csa-2indo2s-<-certi*ication'asp5
P././2-ISIT/S
0one /ut 0.. 0 and 06 or recent %> certi*ication 2ill /e help*ul'
:?LL$@$-;I-$ :?"$ %BILITI$.
:ore a/ilities are trans*era/le s1ills that are essential to an indi,idual4s success! regardless o* occupation
or co##unity setting' These s1ills:
:o#ple#ent speci*ic occupational s1ills
Broaden one4s a/ility to *unction outside a gi,en occupation! and
:onnect occupation! personal! and co##unity roles'
:o##unication
:ritical Thin1ing=3ro/le# .ol,ing
3ersonal=3ro*essional "esponsi/ility
In*or#ation=Technological Literacy
These sy#/ols appear in the course sylla/us to identi*y 2hich speci*ic learning o/&ecti,es relate to the
core a/ilities' Aour instructor 2ill pro,ide #ore detailed e5planations o* ho2 acBuiring these core a/ilities
can help you to success*ully achie,e your career! educational and personal goals
Clover Park Technical College Syllabus
1/0.NIN3 ,45/CTI6/S 7IT! C,./ 04I1ITI/S8
1earning ,b9ectives an Core 0bilities
NSS #$% 1earning ,b9ectives Core 0bilities
Cpon co#pletion o* the course the learner 2ill /e a/le to:
?/&ecti,e Installing and ;indo2s <' :
?/&ecti,e 2 :on*igure Dard2are and %pplications 2ith ;indo2s <' :
?/&ecti,e 3 8anaging -is1s in ;indo2s <' :
?/&ecti,e 4 :on*igure %ccess to "esources :
?/&ecti,e 6 :on*iguring .hared "esources :
?/&ecti,e 6 8anaging Csers! @roups! and .ecurity in ;indo2s <' :
?/&ecti,e 7 :on*iguring and 8aintaining 0et2or1 :onnecti,ity and .ecurity :
?/&ecti,e < 8onitoring and 8aintaining ;indo2s :lients :
?/&ecti,e 6 :on*iguring .yste# and Eile "eco,ery :
NSS #$( 1earning ,b9ectives Core 0bilities
?/&ecti,e Operating System Installation and Troubleshooting
:
?/&ecti,e 2 Supporting Desktop Applications Business
:
?/&ecti,e 3 Managing and Maintaining Systems That Run Windos
:
?/&ecti,e 4 Supporting !etork "onnecti#ity
:
?/&ecti,e 6 Data Security ith Windos $%&
:
ASSESSMENT OF OBJECTIVES
Finished projects, activities and tests will measure the students level of knowledge and an
overall standard of 70% is required for successful completion of this course. You are required to
show an average competenc of the material to complete this course.
SCHEDULE AND ASSIGNMENTS
!chedule" !ee #nstructor $ %ttached &alendar
Assignments: You must com!ete "!! ## Testout Section M"te$i"!s inc!u%ing "!! Section E&"m
'uestions( Tests "n% E&"ms in o$ out o) t*e Testout on!ine m"te$i"!+ A!! section m"te$i"!( Section
E&"m 'uestions "n% En% o) Section Tests "$e %ue "t t*e en% o) t*e ,ee- .Sun%"/ "t ##:012M3 t*"t
Section4M"te$i"! is co5e$e%( 2!e"se see t*e 6Des-to Suo$t Summe$ 78#9 C"!en%"$ : C*ec- o))
S*eet; !oc"te% on t*e c!"ss s*"$e se$5e$+ E&"m %ue %"tes ,i!! <e gi5en t*e %"/ t*e/ "$e "ssigne%+
Assignments "n% L"<s ,i!! not <e "ccete% !"te un!ess e&tenu"ting ci$cumst"nces "$e "ccete% </
t*e inst$ucto$+ T*e !"st Section .##3 M"te$i"! inc!u%ing t*e Section Test "n% En% o) =ee- En% o)
Section E&"m is %ue </ #
st
o) August "t ##:01m+
Fo$ "!! *"n%e% in ,$itten "ssignments /ou must ut /ou$ N"me( C!"ss n"me( D"te "n% Assignment
N"me in t*e ue$ co$ne$ o) t*e "e$+ A!! ,$itten "ssignments ,i!! <e t/e%+ You "$e $e>ui$e% to
*"5e "ccess to " comute$ "n% t*e Inte$net "t *ome o$ outsi%e o) t*e c!"ss$oom to com!ete
c!"ss$oom ,o$-+ You ,i!! *"5e *ome,o$- "n% ,i!! <e $e>ui$e% to com!ete some "ssignments
outsi%e o) c!"ss time+ Do not un%e$estim"te t*e "mount o) time t*is on!ine m"te$i"! ,i!! t"-e to
com!ete e"c* ,ee-+ Some ,ee-s ,i!! t"-e !onge$ t*"n ot*e$s+ I $ecommen% /ou %o not )"!! <e*in%+
Clover Park Technical College Syllabus
No !"te ,o$- ,i!! <e "ccete% "t t*e en% o) t*e >u"$te$+ Stu%ents "$e $esonsi<!e )o$
-eeing u on t*ei$ "ssignment sco$es4g$"%es in t*is c!"ss+ You "$e "!!o,e% to m"-e u #
misse% "ssignment )o$ t*e enti$e >u"$te$+ T*is m"/ consist o) # test o$ "ssignment+
Stu%ents ,it* %is"<i!ities nee%ing "c"%emic "%?ustments in t*is c!"ss "$e $e>ui$e% to su<mit
t*ei$ Lette$ o) Accommo%"tion )$om Access Se$5ices to t*e Access Se$5ices Coo$%in"to$ "t
t*ei$ e"$!iest con5enience to %iscuss t*ei$ %is"<i!it/ $e!"te% nee%s+ Stu%ents ,*o "$e not
$egiste$e% ,it* Access Se$5ices must %o so in o$%e$ to est"<!is* e!igi<i!it/ "n% i%enti)/ t*e
"$o$i"te "c"%emic "%?ustments )o$ t*ei$ C2TC c!"sses+ Fo$ in)o$m"tion "<out
%ocumenting " %is"<i!it/ "n% $egiste$ing )o$ se$5ices( !e"se cont"ct Hoe Stout( Access
Se$5ices Coo$%in"to$ "t *oe+stout@ctc+e%u
Stu%ents ,*o s*o, consistent )"i!u$e to $og$ess m"/ e"$n " )"i!ing g$"%e o$ )o$)eit t*e
$ig*t to continue t*is c!"ss+ I ,i!! not %iscuss stu%ent g$"%es ,it* /ou "t t*e en% o) t*e
>u"$te$+ You "$e $esonsi<!e to <"c-u "!! o) /ou$ ,o$-+ I) "n/ %"t" is !ost t*e co!!ege ,i!!
not <e *e!% $esonsi<!e+

C01/N'0.
:lasses 2ill /e conducted on 8ondays! ;ednesdays and Eridays o* the Buarter
/et2een <:00%8 and 3:0038'
Clover Park Technical College Syllabus
T/:T; ./</./NC/S; 1/0.NIN3 &0T/.I01S
NSS #$%8 &S 'esktop Support I
Fall 2014 Cla !ate" #9$22$2014-12$11$2014%
+%=>)+
Configuring
7inows )"#
%uthor" &raig
'acker
#!()*+," -7.*
+*++.*../70*7
1u2lisher"
3ile, 4ohn $
!ons,
#ncorporated
1u2lication
date" 4ul /0+5
#t is the students responsi2ilit to acquire all necessar materials required for this class. %ll students must have the
required materials 2 the third da of class 6Frida7.
Clover Park Technical College Syllabus
NSS #$(8 &S 'esktop Support II
Fall 2014 Cla !ate" #9$22$2014-12$11$2014%
+%=>))
Supporting
7inows )"#

%uthor"
8ichard
3atson $
1atrick 8egan
#!()*+,"
-7.*+*++.*
../50*0
1u2lisher"
3ile, 4ohn $
!ons,
#ncorporated
1u2lication
date" %ugust
/0+5
A GB minimum USB Stic-
A Mic$oso)t "ccount )o$ e$son"!iBe% settings "n% OneD$i5e C .To <e c$e"te% %u$ing c!"ss3
DDUse /ou$ stu%ent em"i!
You must *"5e "ccess to " comute$ AND t*e Inte$net outsi%e o) t*e c!"ss$oom+
CODE OF CONDUCT AND ATTENDANCE
1lease refer to the &19& !tudent :anual and the &)#!! program polic document. %ll college policies
and rules appl. http";;cptc.edu;files;pu2lications;cptc*hand2ook*+,*+5.pdf
C!"ss Atten%"nce 2o!ic/:
Clover Park Technical College Syllabus
I) /ou "$e going to miss c!"ss o$ *"5e misse% " c!"ss( !e"se cont"ct me "s soon "s ossi<!e </ em"i!
"t ?"/+!"n*ie$@ctc+e%u+ Once /ou $etu$n to c!"ss( it is /ou$ $esonsi<i!it/ to c"tc* u on "!!
misse% "ssignments "n% in)o$m"tion co5e$e% in c!"ss "s ,$itten "<o5e+ It is $ecommen%e% t*"t /ou
"$o"c* " c!"ssm"te to "ssist /ou in o<t"ining t*e m"te$i"! /ou misse% %u$ing /ou$ "<sence+ You$
inst$ucto$ m"/ not *"5e time to go <"c- o5e$ t*e m"te$i"!+
Atten%"nce is m"n%"to$/ )o$ success+ A)te$ e"c* une&cuse% "<sence oints ,i!! <e %e%ucte% )$om
/ou$ o5e$"!! c!"ss g$"%e+ T*e$e "$e on!/ EE c!"ss %"/s+ Atten%"nce me"ns to <e $esent )o$ t*e
enti$e %u$"tion o) t*e c!"ss+ Stu%ents "$$i5ing to c!"ss !"te o$ !e"5ing c!"ss e"$!/ "$e " %is$ution+
E&cessi5e t"$%iness ,i!! $esu!t in g$"%e $e%uctions to <e %ete$mine% </ t*e inst$ucto$+ I) /ouF$e
o5e$"!! "tten%"nce %$os <e!o, 18G /ou <e ,i!! <e gi5en one ,"$ning+ I) /ou$ "tten%"nce st"/s
<e!o, 18G /ou m"/ e"$n " )"i!ing g$"%e o$ )o$)eit t*e $ig*t to continue t*is c!"ss+ You "$e $e>ui$e%
to "tten% e5e$/ c!"ss un!ess I $e!e"se /ou o$ "ssign ot*e$ out o) c!"ss ,o$-+ Fo$ t*$ee c!"sses misse%
/ou$ g$"%e ,i!! <e $e%uce% </ " )u!! !ette$ g$"%e+
Gene$"! In)o$m"tion
Li)e *"ensH
Fo$ "!! se$ious i!!nesses "n% )"mi!/ eme$gencies /ou s*ou!% $eo$t e"c* inci%ent to J"/ L"n*ie$ </
*one o$ em"i! "n%4o$ to "n/ ot*e$ CNISS inst$ucto$( ,*o ,i!! t*en in)o$m "!! )"cu!t/ o) /ou$
situ"tion </ em"i!+
CLASS GIADING AND 2OINT SYSTEM
Your grade is 2ased upon attendance 6/0% * 5pts per da total 00 pts7, e<ercises 6,0% * +.=0 pts per
e<ercise total 70 pts7, weekl tests 6/0% * 00 pts7, and final e<am 6,0% * 70 pts7. Your grade will 2e our
total accumulated points divided 2 /00.
-,%*+00% > %
-0%*-/% > %*
.7%*.-% > (?
.,%*.=% > (
.0%*./% > (*
77%*7-% > &?
7,%*7=% > &
70%*7/% > &*
=7%*=-% > @? not passing
=,%*==% > @ not passing
0%*0-% > F
Clover Park Technical College Syllabus
%ssignment
@ue @ate
%ssignments and Aecture !chedule;Aecture schedule will var depends on the need of students and
other college activit. Aa2 activities are due at , 1: on Frida.
Ju!/ 9 9estBut !ection + and /
4ul ++ 9estBut !ection ,, 5, and up to 0.= CD%: +
4ul +. 9estBut !ections 0.7, =, and 7 CD%: /
4ul /0 9estBut !ections . and - CD%: ,
%ug + 9estBut !ections +0 and ++ Final +
%ug . 9e<t2ook &hapter / CD%: 5
%ug +0 9e<t2ook &hapter , CD%: 0
%ug // 9e<t2ook &hapter - CD%: =
%ug /7 9e<t2ook &hapter +0 F#)%A /
%ug /- :ake*up C<am
December 10th - All Labs are Due and Check Sheets Turned in.
%ll information contained in this slla2us is su2ject to change at an time at instructors
discretion.