Gajendran Narayanasamy

Email : gajendran.narayanasamy@gmail.com Phone : +91-9916103054

Objective
To work and create a dynamic environment with challenging tasks and fulfil the objective and goals by
the organization. I need opportunity to explore my knowledge and strive in all aspects in your esteem
organization.
SUMMARY
• Mainframe IT Analyst with around 5 years of experience in all SDLC phases and 1.3 years of
Onsite experience with Citi Group, USA.
• Responsible for technical analysis, design of system requests and functional
requirements, coding, testing, implementing new and enhanced mainframe business
requirements in to production.
• Strongly experienced to lead multiple tasks and initiatives using multiple resources, leaded
a team size of six.
• Solid knowledge of IT software development life cycle methodologies and processes.
• Expertise in understanding the Business Requirements, Convert business requirements
to functional and technical specifications.
• Experienced at coding new mainframe programs and changing existing programs, which
involve complex logic. Also have been guiding and mentoring teams to develop and test
programs using the Mainframe Technologies, database and utilities.
• Highly experienced in mainframe application development skills including JCL, COBOL, DB2,
VSAM, CICS, TSO/ISPF, DYL280, REXX, Easytrieve, TableBase and DB2 Stored
Procedures.
• Excellent knowledge in approaches, techniques for recognizing, anticipating, and resolving
system and operational problems during the batch process
• Proficient in using IBM supplied utilities like IDCAMS, IEBGENER, IEFBR14, IEBCOPY, and
IEBCOMPR.
• Experienced in using tools like SPUFI for executing DB2 SQL queries with strong RDBMS
concepts, File-aid and IFM to work with VSAM files and datasets.
• Hands on experience in program preparation and testing the programs with debugging tools
like INTERTEST.
• Experienced with mainframe-based software configuration management tools such as
CHANGEMAN and ENDEVOR.
• Expertise in using the sort tools like SYNC SORT, DFSORT and ICETOOL
• Good knowledge in FTP and NDM process
• Experienced and exposure with OPC which is a mainframe-based job scheduling tool.
• Experienced with SDSF, SAR, B92 for monitoring the batch jobs and escalating to business
as well the production support team.
• Have good experience with INFOMAN which is an incident management tool for creating
Tickets for the batch abends and tracking the tickets.
• Extensively worked in Production support with On-call pager support for fixing production
issues to meet the business SLA including week ends.

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 • Extensively worked on Regression Testing and Parallel Testing, and also worked on the
Regression Analysis part.
• Excellent communication, presentation and problem solving skills. Expertly managing all
levels of client interactions
• Worked as a Defect Prevention Prime, which involves gathering the defects caused in the
deliverables and analysis of this data to provide the preventive measures for the same.
• Actively involved and worked in the Performance Tuning process
• Expert in taking deliveries for client review through Microsoft NetMeeting.

Key Industry Domain Expertise

My Profile includes domain experience in the following areas:
• Banking and Financial Services
• Credit CARDS
• ERP

Major Clients worked with

o LASER , UK
o CITI Bank Group, USA
o Francis Wacziarg Agencies (P) Ltd, India

Key Technical Skills

My Competency Profile includes the following

Skill

Languages COBOL, CICS, JCL, REXX, DYL280, Easytrieve, SAS, C#.net, Java,
SQL, C, C++, ASP.net
Database DB2, DB2 Stored Procedures, TABLEBASE, SQL server, Oracle, MS
Access
Operating System Windows NT, Windows 95/2000/XP, OS/390
File Organizations PS, PDS, GDG and VSAM
Utilities / Special Microsoft Access, VISIO, TSO/ISPF, File-Aid, SYNC SORT, ICETOOL,
tools SPUFI, TSO, INTERTEST, CHANGEMAN, IBM utilities, INFOMAN,
OPC, SAR, REVINE, B92, B93, Endevor, IAM, IFM , SDSF, MS Word,
MS Excel

Qualifications

Degree Date of completion University Specialization

B.E ( Information 2004 Barathiyar University - Bachelor of
Technology) Tamilnadu – India Engineering in
Information
Technology

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Affiliations
• Acquired the following certifications
o IBM Certified Database Associate in DB2 Universal Database V8.1 Family

o Diploma in Embedded Systems using PIC microcontroller of Microchip

Technology

Assignments
The details of the various assignments that I have handled are listed here, in chronological order.
Project- CARDS UK

Project 1 CARDS UK – LASER

Customer LASER UK

Period May-2009 to Till Date

Work Location Fidelity Information Services India Private Ltd, Bangalore

Description LASER UK is a leading provider of innovative credit and consumer

programmes operating credit facilities for more than 50 nationally
UK business partners. LASER UK has over 4 million cardholders on
its database and processes all these accounts. LASER UK provides
store cards to around 9000 stores in UK.
Fidelity National Information Services (FIS) ia the number 1
financial product provider for most of the banks and financial
institutions all over US, UK, Europe and Asia.
BASE2000 is one of the best credit card processing product from
FIS. BASE2000 includes The Bankcard System (TBS), Commercial
card, The Collections System (TCS), The Merchant System (TMS).
It supports the payment system process for large institutions.
The TBS does lot many activities from transaction authorization to
statement generation, information flow through the system is
efficient and accurate. The system interfaces with card networks,
Falcon, TRIAD, loyalty programs, letters, etc.
The function of the Laser Batch IT team is to monitor the batch and
complete the batch on time with SLA. To do enhancements in the
batch and online modules according to client requirements.
Role Senior Mainframe IT Analyst

Solution Environment COBOL, JCL, SQL, IBM Mainframes, DYL280, VSAM, OS/390,
DB2, Table Base, TSO/ISPF, REXX, CICS, Easytrieve
Tools OPC, ENDEVOR, IFM, IAM, B92, B93, SPUFI, Quality Center /
Test Director
Responsibilities • Involved in all phases of SDLC which includes
• Involved in the requirements analysis
o Discussion with client management for obtaining the

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 requirements.
o Understanding of the existing system and identification
of the existing constraints in the current system
• Participated in the system analysis activities
o Understanding & analysis of the impacts of making
changes to existing functionality
o Verification of the existing system compatibility for new
requirements
o Identification of best solution for the new requirements
• Active member in the preparation of high level and low
level design
o Identification of the impacted Programs, JCL's, Proc’s,
Cards, Copybooks, MAPS, tables.
o Defining Input and outputs of the system
o Identification of the interfaces, files and data for the
change.
o Defining the scope of project, Impacts, assumptions
and constraints and pseudo code details about the
changes.
o Detailed information of the functional areas affected
with in the system and external to the system
o Where ever possible provided the flowcharts for better
understanding of the system with the new changes
• Implemented the code changes and unit testing
o Implemented the changes proposed for achieving the
user requirements
o Prepared Test strategies, Test Cases to carry out the
Unit testing
o Involved in Unit testing, verification of the Unit test
results and Bug fixing
• Supported multiple testing environments
o Assisted the testing team in solving the defects related
to BASE2000 for LASER UK.
o Used debugging tool INTERTEST to analyze the
issues.
• Responsible for taking the deliverables to client review
meeting for implementation.
• Highly Involved in UAT Support
o Responsible for monitoring and completing the batch
cycle on time for meeting the SLA.
o Responsible for loading the batch jobs in OPC
scheduler with all the pre batch activities, Kick start the
batch on scheduled time.
o Responsible to do adhoc tasks from the business which
includes File-aid changes, running applications and online
changes.
o Responsible to run pre batch and post batch
applications if any requested by the business.
o Responsible for fixing the batch abend’s using OPC,
ENDEVOR, IFM. Escalates to business management if
any serious issues.

Project- CITI- CARDS

CITI Group SOEID: GN37082

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Project 1 CITI CARDS – RECOVERY MANAGEMENT SYSTEM (RMS)
Customer CITI GROUP, US, Irving, Texas, USA

Period August-2007 to November-2008 ( Work Location : Texas,USA)

Dec-2008 to April-2009 ( Work Location : Chennai)

Work Location CITI GROUP, Irving, Texas, USA

Description Citigroup is the world’s largest provider of credit card products. Citi
Cards North America is the industry leader with some 2.5 percent of
GDP spent using its credit cards and with an estimated 10% of Citi
Card sales transacted online. It has a customer base of about 150
million in US alone. Outside of North America, the business
recognizes tremendous opportunities for growth in targeted markets
through the execution of a global delivery plan leveraging existing
technology and expertise.

The functions of Citicards IT include business relationship

management, project management, solutions, development,
testing, engineering, infrastructure, information security, finance
and administration, architecture, and data systems management. IT
is responsible for implementing business initiatives, maintaining
existing technological components, and providing production
support.

Recovery Management system deals with the charged off ,

bankrupt and diseased customers. The application supports the
recoverer's to assign the accounts to external agencies for
collecting the delinquent amount by paying commission to the
agencies.
Role Onsite Co-ordinator in US – Aug 2007 to Nov 2008
Module Lead – Dec 2008 to April 2008
Solution Environment COBOL, JCL, SQL, IBM Mainframes, DYL280, VSAM, OS/390,
DB2, DB2 Stored Procedures, Table Base, TSO/ISPF, REXX, CICS
Tools File aid, CHANGEMAN, INTERTEST, OPC Scheduler, INFOMAN,
SAR, SPUFI
Responsibilities • Involved in all phases of SDLC which includes
• Involved in the requirements analysis
o Discussion with client management for obtaining the
requirements.
o Documentation of user requirements and
specifications.
o Understanding of the existing system and identification
of the existing constraints in the current system
• Participated in the system analysis activities
o Understanding & analysis of the impacts of making
changes to existing functionality
o Verification of the existing system compatibility for new
requirements
o Identification of best solution for the new requirements
• Active member in the preparation of high level design
o Identification of the impacted Programs, JCL's, Proc’s,

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 Cards, Copybooks
o Defining Input and outputs of the system
o Identification of the interfaces, files and data for the
change.
• Involved and helped the team to prepare low level design
o Defining the scope of project, Impacts, assumptions
and constraints
o Detailed information of the functional areas affected
with in the system and external to the system
o Giving the information of modules, Copybooks, JCL's,
Proc's, Cards, Tables affected and Pseudo code details
about the changes.
o Where ever possible provided the flowcharts for better
understanding of the system with the new changes
• Implemented the code changes and unit testing
o Implemented the changes proposed for achieving the
user requirements
o Prepared Test strategies, Test Cases to carry out the
Unit testing
o Involved in Unit testing, verification of the Unit test
results and Bug fixing
• Supported multiple testing environments for both minor and
major releases
o Assisted UAT team in solving the defects related to
RMS. Involved in implementing the components in UAT
environment for UAT testing.
o Used debugging tool INTERTEST to analyze the
issues.
• Responsible for Parallel testing
o Major testing, it involves executing the Core jobs with
production data which is called as production parallel
testing.
• Responsible for Configuration Management
o Responsible for creating the Parent, activity in
INFOMAN and Packages in CHANGEMAN
o Responsible for Staging the changed modules by the
developers of various Projects and for production fixes.
o Verification of JCLs, PROCS, CARDS, Source
Modules, Copybooks in development libraries for the
correctness.
• Involved in the Production Support
o Responsible for monitoring and completing the batch
cycle on time for meeting the SLA to open the online so
that business is not impacted.
o Responsible for controlling the TR count of RMS.
Reduced the TR count to zero and maintained it for most
of the time.
o Responsible to discuss with business users and client
manager to understand the issues and requirements.
o Responsible for assigning work to offshore and
providing deliveries to clients after review.
o Responsible for solving high severity TR’s (Sev 1 & 2)
within the SLA.
o Worked in On-call pager support for fixing production
abends to meet the business SLA including week ends.
o Involved in Continuity of Business (COB) testing

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 activities.
o Involved in providing support for Major and Minor
release implementation activities.
• Documentation
o Maintained the flow charts using Visio to include the
changes in the application. The flow chart’s helps any one
to understand the application.
o Prepared documents about the application and shared
the same to offshore.
o Prepared documents about the changeman process
and shared it to clients and team.
• Took the role of Audit Coordinator and involved in
collecting the documentation proofs for implementing the
changes for the team and provided it to Citi implementation
auditors.
• Involved in decommissioning unnecessary jobs,
rescheduling the jobs on weekends as cost savings effort for
Citi.
• Involved in Process Improvement by restructuring the
program logics to reduce the CPU/run time of the jobs as a cost
saving effort.
• Responsible for maintaining the defect tracking sheet and
sharing it to offshore team.
• Involved in conversion of FTP to NDM projects.
• Responsible for taking the deliverables to client review
meeting for implementation.

Project 2 CITI CARDS - AUTOMATED COLLECTIONS SYSTEM (ACS)

Customer CITI GROUP, US, Irving, Texas, USA

Period July-2005 to July 2007

Dec-2008 to April-2009
Work Location TCS Chennai, INDIA

Description Citigroup is the world’s largest provider of credit card products. The
functions of Citicards IT include business relationship management,
project management, solutions, development, testing,
implementation of business changes and data systems
management. IT is responsible for implementing business
initiatives, maintaining existing technological components, and
providing production support.
Collections system deals with the delinquent and OCL customers
and objective is to motivate the customers by educating different
kinds of payment methods, arrangements and to retain the
customer.
Role Team Member – Oct 2005 to July 2007
Module Lead – Dec 2008 to April 2008
Solution Environment COBOL, JCL, SQL, IBM Mainframes, DYL280, VSAM, OS/390,
DB2, DB2 Stored Procedures, Table Base, TSO/ISPF, REXX,
CICS, SAS
Tools File aid, CHANGEMAN, INTERTEST, OPCT Scheduler, INFOMAN,
SAR, SPUFI
Responsibilities • Involved in all phases of SDLC.

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 • Involved in the meetings with onsite co-ordinators and
clients for getting the requirements.
• Involved in identifying the impacted Programs, JCL's,
Proc’s, Cards, Copybooks for impact analysis.
• Involved in providing the impact analysis with list of
modules, Copybooks, JCL's, Proc's, Cards, Tables affected and
Pseudo code details about the changes.
• Involved in making code changes, creating the Unit test
plan, Test Cases and testing the code change.
• Responsible for doing the production parallel testing to
prove the gap between the production and new change. It is
also done to make sure that existing functionalities are not
affected.
• Responsible for assisting the UAT team for fixing the
defects in UAT region.
• Responsible for creating infoman activities and changeman
packages for staging the changed components.
• Responsible for reviewing the deliveries sent by the team
members to onsite or clients.
• Responsible for Batch monitoring in production regions to
make sure that the batch completes on time with SLA.
• Responsible for providing production support. Worked on
all severity TR’s( Sev 1 – 4 ) and capable to handle the
situations independently and also as a team player.
• Provided On-call support including week ends.
• Have hands on experience of handling UNITEC issues and
implementing UNITEC balancing rules for file balancing.
• Involved in Process Improvement by restructuring the
program logics to reduce the CPU/run time of the jobs as a cost
saving effort.
• Involved in re-engineering projects/ functional
decomposition for platform conversion projects.
• Responsible for taking knowledge sharing sessions to the
team members which also includes new joiners.

Project- REACH ENTERPRISE RESOURCE PLANNER

Project 3 REACH Enterprise Resource planner

Client Francis Wacziarg Agencies (P) Limited

Period Nov 2004 to April 2005

Work Location Bangalore, INDIA

This Software product is a Web-enabled Enterprise Solution that

implements a Time and Action Tracking System. The software will
allow the user to manage and track activities from customer
Project Description management, vendor management, merchandising, sampling,
testing, quality control and order processing up till shipment. This
product also provides features to create user-defined reports and to
view/print/fax/email Web Enabled Reports.
Role Team member

Solution Environment ASP, JavaScript, VBScript, ASP.net, C#.net, SQL Server, Windows

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 XP
o Understanding the business requirements.
o Coding the programs based on the low level design
and high level design documents.
o Unit test case preparation, test data preparation and
execution of the test cases for unit testing.
Responsibilities o System integration testing for testing the data
compatibility between the new module with the existing
modules.
o Finding defects for modules created by other
developers.
o Fixing the bugs and retesting the functionalities for
accuracy.

Experience Profile
Dates
May 2009 to Till Date
May 2005 to April 2009
Nov 2004 to April 2005
Organization Designation
Fidelity Information Senior Software Engineer
Services
TATA Consultancy Asst. System Engineer
Services Ltd, Chennai.
Reach Technologies (P) Testing Engineer
Ltd, Bangalore

Personal Details
Date of Birth 2-Sep-1982
Nationality INDIAN
Gender Male
Marital Status Single
Languages Known English, Tamil, German(Beginner), Spanish( Beginner)s
Permanent address 16,Gnana sabai street, Parvathipuram, Vadalur,
Cuddalore District, Tamilnadu, INDIA, Pin-607303.
Current Address No-17, 3rd Main, 14th Cross, D-Street, Hoysala Nagar,
Ramamorthi Nagar, Bangalore - 560016

Passport Details

Name as on Passport Date of Issue Expiry Date Place of Issue

passport Number
Gajendran F3927669 07-07-2005 06-07-2015 Chennai
Narayanasamy

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