Task Based Needs Assessment for Business English

1. What are the tasks that the student needs to perform using English at work?
2. How frequentl is ea!h identified task performed?
What le"el of diffi!ult is en!ountered with ea!h task.
#. What is the student$s% pre"ious e&perien!e with Business English !ourses?
'. What are the student$s% attitudes toward and need for taking Business English !ourses?
Targeted Tasks ( areas to e&plore
)etermine whi!h of the following tasks the student$s% perform on the *o+, the frequen! with whi!h the
are performed and the le"el of diffi!ult the students might ha"e with the tasks.
-etting a *o+. writing a resume and !o"er letter, *o+ inter"iews, translation, presentation
/orresponden!e. email, phone !alls, fa&es
Writing a do!ument. memorandum, proposal, report, !ontra!t0agreement, +usiness letter, order,
!laim, annual report, e"aluation form, international relations materials, summar of meetings
1rder0!ustomer issues. pla!ing and re!ei"ing an order, pur!hasing, dealing with !laims, dealing with
!omplaints
Business meetings. meetings, !onferen!es, seminars, so!ial meetings, +riefing, presentation, 23A,
negotiations, "ideo !onferen!es, tele!onferen!es
Business trips. making a reser"ation, +usiness meetings, sightseeing, finding dire!tions, "isiting other
!ompanies or fa!tories, so!ial meetings
Attending to foreign guests. pi!k4up, sightseeing guide, interpreting
5nterpretation for foreign guests. +usiness meetings, !ompan !eremonies
Translation of do!uments. +ooklets, +ro!hures, finan!ial do!uments0statements
6arket resear!h. "isiting other !ompanies7 homepages, asking questions using 23A +oard
8eading. reading arti!les and maga9ines related to *o+
1thers. so!ial talks with foreign !olleagues or foreign guests, proofreading, making presentation
materials
2uestions for 5nter"iews.
1. Bio-data
A. What is our !ompan7s name? :lease +riefl des!ri+e our !ompan.
B. Whi!h department or team do ou +elong to? What kinds of work do ou to in the department0team?
/. How long ha"e ou +een working in our !ompan? What is our position in our !ompan?
2. Tasks
A. )o ou use English at work?
B. 5f es, on what o!!asions do ou use English?
Think for a moment when ou needed English at work?
/. /ould ou e&plain the tasks in detail?
). What are the most frequent tasks ou perform at work in English?
E. How important is it for ou to use English in our *o+?
;. What are the most important tasks that ou perform in English?
-. Whi!h tasks are most diffi!ult for ou to perform in English?
3. Business English
A. Ha"e ou e"er taken a +usiness English !lass?
B. 5f <es,= please des!ri+e the !ourse.
What were the most helpful work4related things that ou learned in those !lasses?
/. 5f ou !an take a +usiness English !lass, what do ou want to learn in the !lass?
What might +e useful for ou to impro"e our performan!e in English at work?
4. Wrap-up session
A. 8e"iew and !onfirm the answers with the inter"iewees.
B. <Think a+out tasks ou mentioned toda. 5f there is anthing ou forgot to mention or want to add,
please let me know when 5 !onta!t ou ne&t.=