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P/NO : AFN75474422 MARCH, 2011

Blu-ray Disc
TM
HOME CINEMA SYSTEM
SERVICE MANUAL
MODEL: HX806CM
(HX806CM, SH86SM-S, SH85TM-W)
CAUTION
BEFORE SERVICING THE UNIT, READ THE SAFETY PRECAUTIONS
IN THIS MANUAL.
Website http://biz.lgservice.com
Internal Use Only
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1-1
CONTENTS
SECTION 1 ........ SUMMARY
SECTION 2 ........ ELECTRICAL
SECTION 3 ........ CABINET & MAIN CHASSIS
SECTION 4 ........ MT8555D F/E LOADER PART
SECTION 5 ........ REPLACEMENT PARTS LIST
1-2
SECTION 1
SUMMARY
CONTENTS
PRODUCT SAFETY SERVICING GUIDELINES FOR BLU-RAY DISC PLAYER PRODUCTS .............. 1-3
SERVICING PRECAUTIONS .......................................................................................................................... 1-4
GENERAL SERVICING PRECAUTIONS
INSULATION CHECKING PRODEDURE
ELECTROSTATICALLY SENSITIVE (ES) DEVICES
HIDDEN KEY MODE ........................................................................................................................................ 1-5
FIRMWARE UPDATE GUIDE ......................................................................................................................... 1-6
NETWORK UPDATE ....................................................................................................................................... 1-9
SPECIFICATIONS .......................................................................................................................................... 1-12
1-3
PRODUCT SAFETY SERVICING GUIDELINES
FOR BLU-RAY DISC PLAYER PRODUCTS
IMPORTANT SAFETY NOTICE
This manual was prepared for use only by properly trained audio-video service
technicians.
When servicing this product, under no circumstances should the original design be
modified or altered without permission from LG Corporation. All components should
be replaced only with types identical to those in the original circuit and their physical
location, wiring and lead dress must conform to original layout upon completion of
repairs.
Special components are also used to prevent x-radiation, shock and fire hazard.
These components are indicated by the letter x included in their component des-
ignators and are required to maintain safe performance. No deviations are allowed
without prior approval by LG Corporation.
Circuit diagrams may occasionally differ from the actual circuit used. This way,
implementation of the latest safety and performance improvement changes into the
set is not delayed until the new service literature is printed.
CAUTION : Do not attempt to modify this product in any way. Never perform cus-
tomized installations without manufacturers approval. Unauthorized modifications
will not only void the warranty, but may lead to property damage or user injury.
Service work should be performed only after you are thoroughly familiar with these
safety checks and servicing guidelines.
GRAPHIC SYMBOLS
The exclamation point within an equilateral triangle is intended to
alert the service personnel to important safety information in the
service literature.
The lightning flash with arrowhead symbol within an equilateral
triangle is intended to alert the service personnel to the presence of
noninsulated dangerous voltage that may be of sufficient magnitude
to constitute a risk of electric shock.
The pictorial representation of a fuse and its rating within an equi-
lateral triangle is intended to convey to the service personnel the
following fuse replacement caution notice:
CAUTION : FOR CONTINUED PROTECTION AGAINST RISK
OF FIRE, REPLACE ALL FUSES WITH THE SAME TYPE AND
RATING AS MARKED NEAR EACH FUSE.
SERVICE INFORMATION
While servicing, use an isolation transformer for protection from AC line shock. After
the original service problem has been corrected, make a check of the following:
FIRE AND SHOCK HAZARD
1. Be sure that all components are positioned to avoid a possibility of adjacent
component shorts. This is especially important on items trans-ported to and from
the repair shop.
2. Verify that all protective devices such as insulators, barriers, covers, shields,
strain reliefs, power supply cords, and other hardware have been reinstalled per
the original design. Be sure that the safety purpose of the polarized line plug has
not been defeated.
3. Soldering must be inspected to discover possible cold solder joints, solder
splashes, or sharp solder points. Be certain to remove all loose foreign par-
ticles.
4. Check for physical evidence of damage or deterioration to parts and compo-
nents, for frayed leads or damaged insulation (including the AC cord), and
replace if necessary.
5. No lead or component should touch a high current device or a resistor rated at 1
watt or more. Lead tension around protruding metal surfaces must be avoided.
6. After reassembly of the set, always perform an AC leakage test on all exposed
metallic parts of the cabinet (the channel selector knobs, antenna terminals,
handle and screws) to be sure that set is safe to operate without danger of
electrical shock. DO NOT USE A LINE ISOLATION TRANSFORMER DURING
THIS TEST. Use an AC voltmeter having 5000 ohms per volt or more sensitivity
in the following manner: Connect a 1500 ohm, 10 watt resistor, paralleled by a
.15 mfd 150V AC type capacitor between a known good earth ground water pipe,
conduit, etc.) and the exposed metallic parts, one at a time. Measure the AC volt-
age across the combination of 1500 ohm resistor and .15 mfd capacitor. Reverse
the AC plug by using a non-polarized adaptor and repeat AC voltage measure-
ments for each exposed metallic part. Voltage measured must not exceed 0.75
volts RMS. This corresponds to 0.5 milliamp AC. Any value exceeding this limit
constitutes a potential shock hazard and must be corrected immediately.
TIPS ON PROPER INSTALLATION
1. Never install any receiver in a closed-in recess, cubbyhole, or closely fitting shelf
space over, or close to, a heat duct, or in the path of heated air flow.
2. Avoid conditions of high humidity such as: outdoor patio installations where dew
is a factor, near steam radiators where steam leakage is a factor, etc.
3. Avoid placement where draperies may obstruct venting. The customer should
also avoid the use of decorative scarves or other coverings that might obstruct
ventilation.
4. Wall- and shelf-mounted installations using a commercial mounting kit must
follow the factory-approved mounting instructions. A product mounted to a shelf
or platform must retain its original feet (or the equivalent thickness in spacers) to
provide adequate air flow across the bottom. Bolts or screws used for fasteners
must not touch any parts or wiring. Perform leakage tests on customized instal-
lations.
5. Caution customers against mounting a product on a sloping shelf or in a tilted
position, unless the receiver is properly secured.
6. A product on a roll-about cart should be stable in its mounting to the cart.
Caution the customer on the hazards of trying to roll a cart with small casters
across thresholds or deep pile carpets.
7. Caution customers against using extension cords. Explain that a forest of exten-
sions, sprouting from a single outlet, can lead to disastrous consequences to
home and family.
1-4
SERVICING PRECAUTIONS
CAUTION: Before servicing the BLU-RAY DISC PLAYER cov-
ered by this service data and its supplements and addends,
read and follow the SAFETY PRECAUTIONS. NOTE: if
unforeseen circumstances create conflict between the follow-
ing servicing precautions and any of the safety precautions in
this publications, always follow the safety precautions.
Remember Safety First :
General Servicing Precautions
1. Always unplug the BLU-RAY DISC PLAYER AC power cord
from the AC power source before:
(1) Removing or reinstalling any component, circuit board,
module, or any other assembly.
(2) Disconnecting or reconnecting any internal electrical
plug or other electrical connection.
(3) Connecting a test substitute in parallel with an electro-
lytic capacitor.
Caution : A wrong part substitution or incorrect polar-
ity installation of electrolytic capacitors may result in an
explosion hazard.
2. Do not spray chemicals on or near this BLU-RAY DISC
PLAYER or any of its assemblies.
3. Unless specified otherwise in this service data, clean elec-
trical contacts by applying an appropriate contact cleaning
solution to the contacts with a pipe cleaner, cotton-tipped
swab, or comparable soft applicator.
Unless specified otherwise in this service data, lubrication of
contacts is not required.
4. Do not defeat any plug/socket B+ voltage interlocks with
whitch instruments covered by this service manual might be
equipped.
5. Do not apply AC power to this BLU-RAY DISC PLAYER
and / or any of its electrical assemblies unless all solidstate
device heat sinks are correctly installed.
6. Always connect the test instrument ground lead to an
appropriate ground before connecting the test instrument
positive lead. Always remove the test instrument ground
lead last.
Insulation Checking Procedure
Disconnect the attachment plug from the AC outlet and turn
the power on. Connect an insulation resistance meter (500V)
to the blades of the attachment plug. The insulation resistance
between each blade of the attachment plug and accessible
conductive parts (Note 1) should be more than 1Mohm.
Note 1 : Accessible Conductive Parts include Metal panels,
Input terminals, Earphone jacks,etc.
Electrostatically Sensitive (ES) Devices
Some semiconductor (solid state) devices can be damaged
easily by static electricity. Such components commonly are
called Electrostatically Sensitive (ES) Devices. Examples of
typical ES devices are integrated circuits and some field effect
transistors and semiconductor chip components.
The following techniques should be used to help reduce the
incidence of component damage caused by static electricity.
1. Immediately before handling any semiconductor compo-
nent or semiconductor-equipped assembly, drain off any
electrostatic charge on your body by touching a known
earth ground. Alternatively, obtain and wear a commercially
available discharging wrist strap device, which should be
removed for potential shock reasons prior to applying power
to the unit under test.
2. After removing an electrical assembly equipped with ES
devices, place the assembly on a conductive surface such
as aluminum foil, to prevent electrostatic charge buildup or
exposure of the assembly.
3. Use only a grounded-tip soldering iron to solder or unsolder
ES devices.
4. Use only an anti-static solder removal device. Some solder
removal devices not classified as anti-static can generate
electrical charges sufficient to damage ES devices.
5. Do not use freon-propelled chemicals. These can generate
an electrical charge sufficient to damage ES devices.
6. Do not remove a replacement ES device from its protective
package until immediately before you are ready to install
it. (Most replacement ES devices are packaged with leads
electrically shorted together by conductive foam, aluminum
foil,or comparable conductive material).
7. Immediately before removing the protective material from
the leads of a replacement ES device, touch the protective
material to the chassis or circuit assembly into which the
device will be installed.
Caution: Be sure no power is applied to the chassis or cir-
cuit, and observe all other safety precautions.
8. Minimize bodily motions when handling unpackaged
replacement ES devices. (Normally harmless motion such
as the brushing together of your clothes fabric or the lifting
of your foot from a carpeted floor can generate static elec-
tricity sufficient to damage an ES device.)
1-5
HIDDEN KEY MODE
HIDDEN MODE
AVAILABLE
STATUS
ENTRANCE KEY EXIT KEY DISPLAY
DISPLAY SYSTEM
INFORMATION
SETUP MENU ON
1+3+9+7+1+3+9+
ENTER or MP2
PAUSE or HOME
'Pause' Key
FACTORY RESET
SYSTEM
INFORMATION
(KEY,VERSION)
DISPLAY DEBUG
INFORMATION
(NO DISC or OPEN)
and MENU OFF
4+5+6+2+5+8+0 RETURN/PAUSE
1.PLATFORM
INFORMATION
2.FATAL ERROR
MESSAGE
3.SYSTEM DEBUG
MESSAGE
4.LOADER DEBUG
MESSAGE
5.HDMI
CONNECTION
INFO
EEPROM INITIAL
POWER ON
STATUS
Front 'STOP' +
RMC '0' for 5s
Auto exit "E2P CLEAR"
DOOR LOCK
DVD FUNCTION
and POWER ON
STATUS
Front 'STOP' +
RMC 'STOP' for 5s
Toggling
"Locked" display
for 3s
WIRELESS SPK
REMATE
POWER ON
STATUS
Front 'STOP' +
RMC 'MUTE'
"REMATE"
1-6
FIRMWARE UPDATE GUIDE
1. COPY AN UPDATE FILE TO A MEDIA (USB OR CD-ROM)
HB806 Update File Name: LG_HB_6200M55.ROM
1) An update le have to be copied onto the root of le system.
2) USB and CD-ROM are able to use rmware update.
< Example: Nero Burning Rom >
1-7
2. UPDATE FIRMWARE
1) Insert USB or CD-ROM which has an update le.
2) OSD responds to the insertion event.
3) OSD is shown as below.

< Firmware Update OSD >
OSD contents: Front Panel contents:
UPDATE
Driver Version: H10LGN0400
SW Version: BD.5.081.00.C
A new update was found
Do you want to update?
SW Version BD.5.143.00
OK Cancel
UPGRADE
1-8
3. DURING UPDATING
1) Progressive bar is shown on the update time repeatedly.
2) Tray is opened.
Front Panel contents:
4. AFTER UPDATE COMPLETE
1) Power off / on automatically after update complete.
2) Tray will be closed.
UPGRADE
1-9
NETWORK UPDATE
1) Press Home on the Remote Control.
2) Press or to select the Setup mode.
3) Select Others --> Software Update
4) On the UPDATE window, press or ENTER to
check for the newest update.
(Checking will takes about one minute.)
Caution:
Pressing Enter while checking for the update will end
process
You can update the rmware by connecting your unit device directly to the S/W update server.
Conguring Network Settings
To update the rmware by connecting your player directly to the S/W update server, your player must be
connected to network. If your player is not connected to network, make a physical connection.
1-10
If newer version exists,
5) If newer version exists, the message
A new update was found. Do you want to
download it? appears.
Select OK to download the update.
(Selecting CANCEL will end the update.)
6) The player starts downloading the newest update
from the SBP server.
7) When downloading is completed, the message,
Download is complete. Do you want to
update? appears.
8) Select OK to start updating
1-11
9) Update will be processed
Caution :
Do not turn off the power during rmware update.
10) When update is completed, the message,
Update is complete. will appear, and the power
will turn off automatically after 5 seconds.
11) Turn the power back on.
The system now operates with the new version.
1-12
SPECIFICATIONS
GENERAL
Power requirements: Refer to main label on the rear panel.
Power consumption: Refer to main label on the rear panel.
Dimensions (W x H x D): Approx. 360 x 57 x 307 mm without foot
Net Weight (Approx.): 2.8 kg
Operating temperature: 5 C to 35 C (41 F to 95 F)
Operating humidity: 5 % to 90 %
INPUTS / OUTPUTS
VIDEO OUT: 1.0 V (p-p), 75 , sync negative, RCA jack x 1
HDMI OUT (video/audio): 19 pin (Type A, HDMI Connector)
ANALOG AUDIO IN: 2.0 Vrms (1 kHz, 0 dB), 600 , RCA jack (L, R) x 1
DIGITAL IN (OPTICAL): Optical jack x 1
PORT. IN: 0.5 Vrms (3.5 mm stereo jack)
TUNER
FM Tuning Range: 87.5 to 108.0 MHz or 87.50 to 108.00 MHz
AMPLIFIER
Power output (3 ), (RMS), THD 10 % (3 / 3 )
Total 425 W
Front 140 W x 2
Sub-Woofer 145 W (Passive)
SYSTEM
Laser: Semiconductor laser
Wavelength: 405 nm / 650 nm
Signal system: Standard NTSC/PAL color TV system
Frequency response: 20 Hz to 20 kHz (48 kHz, 96 kHz, 192 kHz sampling)
Signal-to-noise ratio: More than 80 dB
Total harmonic distortion: 0.05 % at 1 W
Dynamic range: More than 85 dB
LAN port: Ethernet jack x 1, 10BASE-T / 100BASE-TX
Bus Power Supply (USB): DC 5 V 500 mA
1-13
SPEAKERS
Front speaker (Left/ Right)
Type: 2 Way 2 speaker
Impedance Rated: 3
Input Power: 140 W
Max. Input power: 280 W
Net Dimensions (W x H x D): 150 x 260 x 150 mm (5.9 x 10.2 x 5.9 inches)
Net Weight: 0.8 kg (1.7 lbs)
Subwoofer
Type: 1 Way 1 speaker
Impedance Rated: 3
Input Power: 145 W
Max. Input power: 290 W
Net Dimensions (W x H x D): 216 x 382 x 312 mm (8.5 x 15 x 12.2 inches)
Net Weight: 5.54 kg (11.90 lbs)
Design and specifi cations are subject to change without notice.
1-14
MEMO
2-1
SECTION 2 ELECTRICAL
CONTENTS
DIGITAL DISPLAY & MEDIA TRAINING MASTER ................................................................................... 2-2
1. DISTORTED PICTURE ......................................................................................................................... 2-2
2. NO PICTURE ........................................................................................................................................ 2-7
3. PICTURE COLOR ............................................................................................................................... 2-12
4. NOISE/AUDIO PROBLEMS ................................................................................................................ 2-14
5. MISCELLANEOUS .............................................................................................................................. 2-17
6. BLU-RAY PLAYER ............................................................................................................................. 2-26
7. YouTube .............................................................................................................................................. 2-27
8. AccuWeather ....................................................................................................................................... 2-28
9. PICASA ............................................................................................................................................... 2-29
ONE POINT REPAIR GUIDE ...................................................................................................................... 2-30
1. NO POWER PROBLEM ..................................................................................................................... 2-30
2. AMP POWER ...................................................................................................................................... 2-32
3. THE LAYOUT OF MAIN BOARD ....................................................................................................... 2-33
4. NO POWER PROBLEM (3.3 VA) ....................................................................................................... 2-34
5. NO BOOTING WHEN YOU TURN THE UNIT ON, NO MESSAGE OR
PLEASE WAIT ON FRONT PANEL ................................................................................................. 2-35
6. WIRED NETWORK CONNECTION ERROR ..................................................................................... 2-43
7. BAD HDMI VIDEO / AUDIO OUTPUT ................................................................................................ 2-44
8. THE LAYOUT OF AMP BOARD ......................................................................................................... 2-45
9. NO SPEAKER OUTPUT ..................................................................................................................... 2-46
ELECTRICAL TROUBLESHOOTING GUIDE ........................................................................................... 2-47
1. POWER SUPPLY ON SMPS BOARD ................................................................................................ 2-47
2. POWER SUPPLY ON MAIN BOARD ................................................................................................. 2-48
3. SYSTEM PART ................................................................................................................................... 2-50
4. NO CVBS VIDEO OUTPUT ................................................................................................................ 2-52
5. NO AUDIO OUTPUT .......................................................................................................................... 2-53
6. NO HDMI OUTPUT ............................................................................................................................. 2-55
WAVEFORMS ............................................................................................................................................... 2-56
1. SYSTEM PART - MICOM ................................................................................................................... 2-56
2. SYSTEM PART - MPEG ..................................................................................................................... 2-57
3. AUDIO PART - 1 (AUDIO DIR) ........................................................................................................... 2-57
4. AUDIO PART - 2 (DSP) ...................................................................................................................... 2-58
5. VIDEO PART (100% FULL COLOR -BAR) ........................................................................................ 2-59
6. HDMI PART ........................................................................................................................................ 2-60
WIRING DIAGRAM ...................................................................................................................................... 2-61
BLOCK DIAGRAM ....................................................................................................................................... 2-63
CIRCUIT DIAGRAMS .................................................................................................................................. 2-65
1. SMPS - POWER CIRCUIT DIAGRAM................................................................................................ 2-65
2. MAIN - MICOM CIRCUIT DIAGRAM .................................................................................................. 2-67
3. MAIN - AUDIO ADC/DIR CIRCUIT DIAGRAM ................................................................................... 2-69
4. MAIN - POWER CIRCUIT DIAGRAM ................................................................................................. 2-71
5. MAIN - AUDIO DSP CIRCUIT DIAGRAM .......................................................................................... 2-73
6. MAIN - MT8555D CIRCUIT DIAGRAM .............................................................................................. 2-75
7. MAIN - DDR & MEMORY CIRCUIT DIAGRAM .................................................................................. 2-77
8. MAIN - MT8555D FRONT-END CIRCUIT DIAGRAM ........................................................................ 2-79
9. MAIN - AV INPUT/OUTPUT CIRCUIT DIAGRAM .............................................................................. 2-81
10. PWM CIRCUIT DIAGRAM .................................................................................................................. 2-83
11. AMP CIRCUIT DIAGRAM ................................................................................................................... 2-85
12. FRONT - TIMER / KEY CIRCUIT DIAGRAM ..................................................................................... 2-87
13-1. FRONT JACK CIRCUIT DIAGRAM (USB&PTB&MIC) - OPTIONAL PART ................................... 2-89
13-2. FRONT JACK CIRCUIT DIAGRAM (USB&PTB) - OPTIONAL PART ............................................ 2-91
CIRCUIT VOLTAGE CHART ...................................................................................................................... 2-93
PRINTED CIRCUIT BOARD DIAGRAMS .................................................................................................. 2-95
1. MAIN P. C. BOARD DIAGRAM .......................................................................................................... 2-95
2. SMPS P. C. BOARD DIAGRAM ......................................................................................................... 2-97
3. AMP P.C.BOARD DIAGRAM .............................................................................................................. 2-99
4. FRONT TIMER P. C. BOARD DIAGRAM ......................................................................................... 2-101
5. POWER KEY P. C. BOARD DIAGRAM ........................................................................................... 2-102
6. FRONT JACK P. C. BOARD DIAGRAM (OPTIONAL PART) .......................................................... 2-103
2-2
DIGITAL DISPLAY & MEDIA TRAINING MASTER
Objective: To provide clear and concise guidelines for customer service agents to handle calls on
box goods calls.
1. DISTORTED PICTURE
1-1. Lines on Picture
Distorted picture refers to the customer getting video, but there is a problem with the video.
What cables is
the customer using to
connect the BD?
NO
YES
Determine what cables the customer is using to connect
the BD to the TV and if connected properly. Refer to OM for
connections. Tighten any loose cables. Make sure the customer
is not connecting a BD to VCR or BD to DVD Recorder.
Copy protection can distort the picture on older DVD models.
Is the TV set
to the correct input?
NO
YES
Make sure the TV is on the correct input.
Turn TV off, then on to determine input.
Video when using composite, or component.
DVI when using DVI, and HDMI when using HDMI.
Do ghosting appear
when watching multiple discs?
NO
YES
One disc displaying the issue is a problem with the disc.
Multiple discs displaying the problem could indicate the BD lens needs to
be cleaned. Recommend the customer use a lens cleaner on the BD.
A lens cleaner is available at any local electronics retailer.
Do lines appear
when watching multiple discs?
NO
YES
One disc displaying the issue is a problem with the disc.
Multiple discs displaying the problem could indicate the BD lens needs to
be cleaned. Recommend the customer use a lens cleaner on the BD.
A lens cleaner is available at any local electronics retailer.
Do lines appear
when the BD is
connected to another TV?
NO
YES
Connect the BD to another TV and play a disc.
No lines during disc play back indicates a problem with the first TV.
Please refer to the owners manual for instructions on how to
connect the BD to a TV. If the BD has a problem on the
second TV, then see service chart for service information.
Has the customer tried
another set of cables?
NO
Have the customer try another set of cables. A bad cable can
also cause video problems. Test the cable with another device to
the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.
2-3
DIGITAL DISPLAY & MEDIA TRAINING MASTER
What cables is the customer
using to connect the BD?
NO
YES
Determine what cables the customer is using to connect the BD to
the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer is not connecting a
BD to VCR or BD to DVD Recorder. Copy protection can distort
the picture on older VCR models.
Is the TV set to
the correct input?
NO
YES
Make sure the TV is on the correct input. Turn TV off,
then on to determine input. Video when using composite,
or component. DVI when using DVI, and HDMI when using HDMI.
Do ghosting appear when
watching multiple discs?
NO
YES
One disc displaying the issue is a problem with the disc.
Multiple discs displaying the problem could indicate the BD lens
needs to be cleaned. Recommend the customer use a lens cleaner
on the BD. A lens cleaner is available at any local electronics retailer.
Do lines appear when
watching a TV program?
NO
YES
Ghosting appearing when watching a TV program indicates an
issue with the display. If the TV program is fine, then connect
the BD to another input on the display to determine
if the problem is following the BD.
Does ghosting
appear when the BD is
connected to another TV?
NO
YES
Connect the BD to another TV and play a disc.
No ghosting during disc play back indicates a problem with the first TV.
Please refer to the owners manual for instructions on how to
connect the BD to a TV. If the BD has a problem on the second TV,
then see service chart for service information.
Has the customer tried
another set of cables?
NO
Have the customer try another set of cables. A bad cable can
also cause video problems. Test the cable with another device to
the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.
1-2. Ghost Picture
Distorted picture refers to the customer getting video, but there is a problem with the video.
2-4
DIGITAL DISPLAY & MEDIA TRAINING MASTER
What cables is the customer
using to connect the BD?
NO
YES
Determine what cables the customer is using to connect the BD to
the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer is not connecting
a BD to VCR or BD to DVD Recorder. Copy protection can distort
the picture on older VCR models.
Is the TV set to
the correct input?
NO
YES
Make sure the TV is on the correct input. Turn TV off,
then on to determine input. Video when using composite,
or component. DVI when using DVI, and HDMI when using HDMI.
Does rolling appear when
watching multiple discs?
NO
YES
One disc displaying the issue is a problem with the disc.
Multiple discs displaying the problem could indicate the BD lens
needs to be cleaned. Recommend the customer use a lens cleaner
on the BD. A lens cleaner is available at any local electronics retailer.
Does rolling appear when
watching a TV program?
NO
YES
Rolling appearing when watching a TV program indicates
an issue with the display. If the TV program is fine, then connect
the BD to another input on the display to determine if the problem
is following the BD.
Does rolling appear
when the BD is connected to
another TV?
NO
YES
Connect the BD to another TV and play a disc. No lines during disc play
back indicates a problem with the first TV. Please refer to the owners
manual for instructions on how to connect the BD to a TV. If the BD has a
problem on the second TV, then see service chart for service information.
Has the customer tried
another set of cables?
NO
Have the customer try another set of cables. A bad cable can also
cause video problems. Test the cable with another device to the TV
to also determine if the TV is bad. If BD is problem,
please see service chart for service information.
1-3. Rolling Picture
Distorted picture refers to the customer getting video, but there is a problem with the video.
2-5
DIGITAL DISPLAY & MEDIA TRAINING MASTER
What cables is the customer
using to connect the BD?
NO
YES
Determine what cables the customer is using to connect the BD to
the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer is not connecting a
BD to VCR or BD to DVD Recorder. Copy protection can distort
the picture on older VCR models.
Is the TV set to
the correct input?
NO
YES
Make sure the TV is on the correct input. Turn TV off, then on
to determine input. Video when using composite, or component.
DVI when using DVI, and HDMI when using HDMI.
Does shaking appear when
watching multiple discs?
NO
YES
One disc displaying the issue is a problem with the disc.
Multiple discs displaying the problem could indicate the BD lens
needs to be cleaned. Recommend the customer use a lens cleaner
on the BD. A lens cleaner is available at any local electronics retailer.
Does shaking appear when
watching a TV program?
NO
YES
Shaking appearing when watching a TV program indicates
n issue with the display. If the TV program is fine, then connect
the BD to another input on the display to determine if the problem
is following the BD.
Does shaking appear
when the BD is connected to
another TV?
NO
YES
Connect the BD to another TV and play a disc. No shaking during
disc play back indicates a problem with the first TV. Please refer to
the owners manual for instructions on how to connect the BD to a TV.
If the BD has a problem on the second TV,
then see service chart for service information.
Has the customer tried
another set of cables?
NO
Have the customer try another set of cables. A bad cable can
also cause video problems. Test the cable with another device to
the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.
1-4. Shaky Picture
Distorted picture refers to the customer getting video, but there is a problem with the video.
2-6
DIGITAL DISPLAY & MEDIA TRAINING MASTER
What cables is the customer
using to connect the BD?
NO
YES
Determine what cables the customer is using to connect the BD to
the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer is not connecting
a BD to VCR or BD to DVD Recorder. Copy protection can distort
the picture on older VCR models.
Is the TV set to
the correct input?
NO
YES
Make sure the TV is on the correct input. Turn TV off,
then on to determine input. Video when using composite, or component.
DVI when using DVI, and HDMI when using HDMI.
Does blurriness appear when
watching multiple discs?
NO
YES
One disc displaying the issue is a problem with the disc.
Multiple discs displaying the problem could indicate the BD lens
needs to be cleaned. Recommend the customer use a lens cleaner on
the BD. A lens cleaner is available at any local electronics retailer.
Does blurriness appear when
watching a TV program?
NO
YES
Blurriness appearing when watching a TV program indicates an
issue with the display. If the TV program is fine, then connect
the BD to another input on the display to determine if the problem
is following the BD.
Does blurriness appear
when the BD is connected to
another TV?
NO
YES
Connect the BD to another TV and play a disc. No blurriness
during disc play back indicates a problem with the first TV.
Please refer to the owners manual for instructions on how to connect
the BD to a TV. If the BD has a problem on the second TV,
then see service chart for service information.
Has the customer tried
another set of cables?
NO
Have the customer try another set of cables.
A bad cable can also cause video problems. Test the cable with another
device to the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.
1-5. Blurry Picture
Distorted picture refers to the customer getting video, but there is a problem with the video.
2-7
DIGITAL DISPLAY & MEDIA TRAINING MASTER
2. NO PICTURE
2-1. Black Screen
The entire screen is black.
Does the BD on-screen
menu appear?
NO
YES
In case of customer use composite cable please make sure selecting
available resolution in the menu of the BD player, composite video can just
support 480i/p. In case of composite output is black please push the stop
button at the remote controller about 5 sec for changing 480p resolution.
What cables is the customer
using to connect the BD?
NO
YES
Determine what cables the customer is using to connect the BD to
the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer is not connecting a
BD to VCR or BD to DVD Recorder. Copy protection can distort
the picture on older VCR models.
Is the TV set to
the correct input?
NO
YES
Make sure the TV is on the correct input. Turn TV off,
then on to determine input. Video when using composite, or component.
DVI when using DVI, and HDMI when using HDMI.
Is the customer able to
watch TV programming?
NO
YES
If the customer is not able to watch television then he may have a
problem with his television, especially if the cable signal comes
through on a different input. If the customer can not get a TV program,
then he still may have a problem with the particular input on his TV.
Can the customer connect
the BD to another TV?
NO
YES
Have the customer connect the BD to another TV in order to
determine if the problem is the BD or the TV. Refer to the OM for
connections assistance. If the BD works on the second TV,
then the customer has a problem with his TV.
Has the customer tried
another set of cables?
NO
Have the customer try another set of cables. A bad cable can
also cause video problems. Test the cable with another device to the TV
to also determine if the TV is bad. If BD is problem,
please see service chart for service information.
2-8
DIGITAL DISPLAY & MEDIA TRAINING MASTER
Does the BD on-screen
menu appear?
NO
YES
In case of customer use composite cable please make sure selecting
available resolution in the menu of the BD player, composite video can just
support 480i/p. In case of composite output is black please push the stop
button at the remote controller about 5 sec for changing 480p resolution.
What cables is the customer
using to connect the BD?
NO
YES
Determine what cables the customer is using to connect the BD
to the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer is not connecting a
BD to VCR or BD to DVD Recorder. Copy protection can distort
the picture on older VCR models.
Is the TV set to
the correct input?
NO
YES
Make sure the TV is on the correct input.
Turn TV off, then on to determine input. Video when using composite,
or component. DVI when using DVI, and HDMI when using HDMI.
Is the customer able to
watch TV programming?
NO
YES
If the customer is not able to watch television then he may have a
problem with his television, especially if the cable signal comes
through on a different input. If the customer can not get a TV program,
then he still may have a problem with the particular input on his TV.
Can the customer connect
the BD to another TV?
NO
YES
Have the customer connect the BD to another TV in order to
determine if the problem is the BD or the TV. Refer to the OM for
connections assistance. If the BD works on the second TV,
then the customer has a problem with his TV.
Has the customer tried
another set of cables?
NO
Have the customer try another set of cables. A bad cable can also
cause video problems. Test the cable with another device to
the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.
2-2. Blue Screen
The entire screen is a solid blue color.
2-9
DIGITAL DISPLAY & MEDIA TRAINING MASTER
Does the BD on-screen
menu appear?
NO
YES
In case of customer use composite cable please make sure selecting
available resolution in the menu of the BD player, composite video can just
support 480i/p. In case of composite output is black please push the stop
button at the remote controller about 5 sec for changing 480p resolution.
What cables is the customer
using to connect the BD?
NO
YES
Determine what cables the customer is using to connect the BD
to the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer is not connecting a
BD to VCR or BD to DVD Recorder. Copy protection can distort
the picture on older VCR models.
Is the TV set to
the correct input?
NO
YES
Make sure the TV is on the correct input. Turn TV off,
then on to determine input. Video when using composite, or component.
DVI when using DVI, and HDMI when using HDMI.
Is the customer able to
watch TV programming?
NO
YES
If the customer is not able to watch television then he may
have a problem with his television, especially if the cable signal comes
through on a different input. If the customer can not get a TV program,
then he still may have a problem with the particular input on his TV.
Can the customer connect
the BD to another TV?
NO
YES
Have the customer connect the BD to another TV in order to
determine if the problem is the BD or the TV. Refer to the OM for
connections assistance. If the BD works on the second TV,
then the customer has a problem with his TV.
Has the customer tried
another set of cables?
NO
Have the customer try another set of cables. A bad cable can
also cause video problems. Test the cable with another device to
the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.
2-3. Snowy Screen
A snowy picture is when black and white dots are all over the screen.
2-10
DIGITAL DISPLAY & MEDIA TRAINING MASTER
Does the BD on-screen
menu appear?
NO
YES
In case of customer use composite cable please make sure selecting
available resolution in the menu of the BD player, composite video can just
support 480i/p. In case of composite output is black please push the stop
button at the remote controller about 5 sec for changing 480p resolution.
What cables is the customer
using to connect the BD?
NO
YES
Determine what cables the customer is using to connect the BD
to the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer is not connecting a
BD to VCR or BD to DVD Recorder. Copy protection can distort
the picture on older VCR models.
Is the TV set to the
correct input?
NO
YES
Make sure the TV is on the correct input. Turn TV off,
then on to determine input. Video when using composite, or component.
DVI when using DVI, and HDMI when using HDMI.
Is the customer able to
watch TV programming?
NO
YES
If the customer is not able to watch television then he may have a
problem with his television, especially if the cable signal comes
through on a different input. If the customer can not get a TV program,
then he still may have a problem with the particular input on his TV.
Can the customer connect
the BD to another TV?
NO
YES
Have the customer connect the BD to another TV in order to
determine if the problem is the BD or the TV. Refer to the OM for
connections assistance. If the BD works on the second TV,
then the customer has a problem with his TV.
Has the customer tried
another set of cables?
NO
Have the customer try another set of cables. A bad cable
can also cause video problems. Test the cable with another device to
the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.
2-4. No Signal
A no signal message appears on the screen of the display.
2-11
DIGITAL DISPLAY & MEDIA TRAINING MASTER
Is the customer using a
digital cable connection?
NO
YES
Make sure the customers simultaneously connecting analog component
cable with HDMI cable. And then If Copy Protected Disc is playing back,
analog component output is no picture. Only when the analog output
is 480i, you can see the picture. In case of No Copy Protected Disc,
you can see the picture regardless of the resolution.
Is the customer using an
analog cable connection?
NO
YES
Customers using an DVI , or HDMI cable connection need to set the
resolution on the product. Actually our BD can support 480i ~1080p but
some TVs can just support specific resolution so in order to match resolu-
tion between TV & BD P user can choose AUTO mode at the setup menu.
Is the display
HDCP compliant?
NO
YES
Make sure the display is HDCP compliant when using a DVI or
HDMI connection. A lack of HDCP compliancy on the display may
cause an invalid format or format not supported message to appear.
It can also cause a copy protection OSD to appear.
Has the customer tried the
device on another display?
NO
YES
Ask the customer to connect the device to another display.
If the device starts working, then the problem may be the original display.
The customer will need to troubleshoot the display. If the device
still does not work, then the problem may be the device or the cable.
Has the customer tried
another cable?
NO
Ask the customer to replace the cable between the device and display.
If the problem is corrected, then the problem was with the cable.
If the problem continues, then the device is the problem.
Set up service according to in warranty or out of warranty procedures.
2-5. Invalid Format or Format Not Supported
2-12
DIGITAL DISPLAY & MEDIA TRAINING MASTER
3. PICTURE COLOR
3-1. No Color
The video displays no color and only shows in black and white.
What cables is the customer
using to connect the BD?
NO
YES
Determine what cables the customer is using to connect the BD
to the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer is not connecting a
BD to VCR. Copy protection can distort the picture on older VCR models.
Is the TV set to the
correct input?
NO
YES
Make sure the TV is on the correct input according to the
connections in use. Video when using composite, or component.
DVI when using DVI, and HDMI when using HDMI.
Does color appear when
watching multiple discs?
NO
YES
One disc displaying the issue is a problem with the disc.
Make sure the discs the customer is using are compatible with the
BD by checking playable discs in the owners manual.
Multiple discs displaying the problem indicates a problem with
the BD player.
Does color appear when
watching a TV program?
NO
YES
If the cable or satellite programming is connected through
another input and the customer does not get color, the customer has a
problem with his television. If a TV program does have the color,
the problem may be the BD player, the cables being used,
or the TV itself.
Does color appear
when the BD is
connected to another TV?
NO
YES
Connect the BD to another TV and play a disc. Good color during
disc play back indicates a problem with the first TV. Please refer to the
owners manual for instructions on how to connect the BD to a TV.
If the BD has a problem on the second TV, then see service chart for
service information.
Has the customer tried
another set of cables?
NO
Have the customer try another set of cables. A bad cable can
also cause video problems. Test the cable with another device to
the TV to also determine if the TV is bad. If the BD is the problem,
please see service chart for service information.
2-13
DIGITAL DISPLAY & MEDIA TRAINING MASTER
What cables is the customer
using to connect the BD?
NO
YES
Determine what cables the customer is using to connect the BD to
the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer is not connecting a
BD to VCR. Copy protection can distort the picture on older VCR models.
Is the TV set to the
correct input?
NO
YES
Make sure the TV is on the correct input according to the
connections in use. Video when using composite, or component.
DVI when using DVI, and HDMI when using HDMI.
Is color fine
when watching multiple discs?
NO
YES
One disc displaying the issue is a problem with the disc.
Make sure the discs the customer is using are compatible with the BD
by checking playable discs in the owners manual. Multiple discs
displaying the problem indicates a problem with the BD player.
Is color fine
when watching a TV program?
NO
YES
If the cable or satellite programming is connected through another
input and the customer does not get color, the customer has a problem with
his television. If a TV program does have the color, the problem
may be the BD player, the cables being used, or the TV itself.
Is color fine when the BD is
connected to another TV?
NO
YES
Connect the BD to another TV and play a disc. Good color during
disc play back indicates a problem with the first TV. Please refer to the
owners manual for instructions on how to connect the BD to a TV.
If the BD has a problem on the second TV, then see service
chart for service information.
Has the customer tried
another set of cables?
NO
Have the customer try another set of cables. A bad cable
can also cause video problems. Test the cable with another device to
the TV to also determine if the TV is bad. If the BD is the problem,
please see service chart for service information.
3-2. Poor Color
The color is poor. Examples would be washed out colors, colors bleeding into one another, or a solid tint to
a screen.
2-14
DIGITAL DISPLAY & MEDIA TRAINING MASTER
4. NOISE/AUDIO PROBLEMS
4-1. No Audio
The customer is not able to get audio.
What cables is the customer
using to connect the BD?
NO
YES
Determine what cables the customer is using to connect the BD
to the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer has audio cables
connected if using an HDMI to DVI adapter or video-only cables
(DVI, component, etc).
Is the customer
able to see video?
NO
YES
Make sure the customer has not routed video
and audio to separate inputs.
Does issue occur on
more than one disc?
NO
YES
Problem occurring on one disc indicates a problem with the disc.
Problem occurring on multiple discs could indicate a lens cleaner
is needed. The customer can purchase a lens cleaner at any
electronics retailer.
Problem occur when
watching TV program?
NO
YES
No audio from a TV program on a different channel or input means
there is a problem with the television. If a TV program does have
the audio, the problem may be the BD player, the cables being used,
or the TV itself.
Does the problem occur
when BD is connected to
another TV?
NO
YES
Audio is fine when the BD is connected to another TV
indicates the problem is with the television. Refer to
the owners manual for assistance with connecting BD to another TV.
Has the customer tried
another set of cables?
NO
Have the customer try another set of cables. A bad cable can also
cause audio problems. Test the cable with another device to
the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.
2-15
DIGITAL DISPLAY & MEDIA TRAINING MASTER
What cables is the customer
using to connect the DVD?
NO
YES
Determine what cables the customer is using to connect the BD
to the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer has audio
cables connected if using an HDMI to DVI adapter or video-only cables
(DVI, component, etc).
Is the customer
able to see video?
NO
YES
Make sure the customer has not routed
video and audio to separate inputs.
Does issue occur on
more than one disc?
NO
YES
Problem occurring on one disc indicates a problem with the disc.
Problem occurring on multiple discs could indicate a lens cleaner
is needed. The customer can purchase a lens cleaner at any
electronics retailer.
Problem occur when
watching TV program?
NO
YES
Distorted audio from a TV program on a different channel or
input means there is a problem with the television. If a TV program
does have the audio, the problem may be the BD player, the cables
being used, or the TV itself.
Does the problem occur
when DVD is connected to
another TV?
NO
YES
Audio is fine when the BD is connected to another TV
indicates the problem is with the television. Refer to the owners manual
for assistance with connecting BD to another TV.
Has the customer tried
another set of cables?
NO
Have the customer try another set of cables. A bad cable can
also cause audio problems. Test the cable with another device to
the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.
4-2. Distorted Audio
The audio sounds muffled, scratchy, or the audio skips.
2-16
DIGITAL DISPLAY & MEDIA TRAINING MASTER
4-3. Humming/Clicking Noise
The unit is making a humming noise or a clicking noise.
Does the noise only
happen when a disc
is playing?
NO
YES
BDs make a slight hum when playing discs.
A clicking noise or a noise interfering with audio may indicate a problem.
Try multiple discs. Multiple discs with the same issue means the
BD may need service or be professionally cleaned.
Check BD service for service instructions.
Does the noise happen
when the BD is turned on?
NO
Check to see if a disc is inserted into the BD and eject the disc.
A humming or clicking noise when the disc is not inserted
may be a cooling fan. Check OM to see if cooling fan is present.
If not, unit will need service. See BD service for service instructions.
Has the customer tried
multiple tapes and discs?
NO
YES
YES
If the issue only shows up on one disc, then the problem is
with that disc. Have the customer try multiple tapes or discs.
If the issue happens on multiple discs and tapes,
then ask the customer to try a lens or a head cleaner.
Has the customer
connected to another TV?
NO
Ask the customer to connect the product to another TV.
If the issue persists, try another set of cables. If the issue still persists,
then the issue is with the unit. The unit will need service.
Arrange service following proper procedure.
How are the cables routed?
NO
Make sure cables are routed properly.
Make sure audio and video cables are routed to the same source
(if possible). Routed audio and video to separate products
can cause a bit of a delay between the devices as not all devices
will process audio and video signals at the same speed.
4-4. Audio/Video Out of Synch
The audio and video do not match up. People look to be talking, but their voices are delayed by a few seconds.
2-17
DIGITAL DISPLAY & MEDIA TRAINING MASTER
5. MISCELLANEOUS
5-1. No Power
The unit will not turn on.
Is the unit plugged in?
NO
YES
Is the unit plugged in?
Does the unit turn on
when the power button
is pressed on the unit?
NO
YES
See if the unit will turn on when the power button the unit is pressed.
If the unit turns on, then troubleshoot the remote control using
the Remote Control Not Working call flow.
Is the unit plugged into
a surge protector?
NO
YES
Make sure the surge protector is plugged into a wall outlet.
Also make sure the surge protector is turned on or does not
need to be reset due to a recent surge.
Does the unit work when
plugged into another outlet?
NO
YES
Test the unit in another outlet. If the unit works,
then the problem is the outlet where the unit was connected.
If the issue is the BD, then set up service for BD according to
BD service guide.
Have there been any lightning
strikes or power outages?
NO
If BD failed due to lightning strike or a power surge,
this is not covered by warranty. Follow guidelines
for service for a BD out of warranty.
2-18
DIGITAL DISPLAY & MEDIA TRAINING MASTER
Is the disc inserted into
the BD player properly?
NO
YES
Make sure the disc has been inserted into the BD player properly.
The player can not read a disc inserted into the unit upside down.
What type of disc is
the customer using?
NO
YES
Determine the type of disc the customer is not able to play.
If the customer is using a store-bought movie BD,
then please skip the next three questions.
If its a recorded disc, move onto the next question.
Did the customer burn
this disc in a DVD recorder?
NO
YES
Make sure the customer finalized the disc in the DVD recorder.
Make sure the type of disc the customer is using is compatible
with the BD player. If the customer initialized a DVD-RW in VR mode,
make sure the owners manual has the RW logo to show
compatibility for the VR format.
Did the customer burn
the disc in a computer?
NO
YES
Make sure the customer burned a compatible format
(such as VCD, SVCD, or DivX). Make sure the file meets the
specifications required for the player to play the disc. Check the owners
manual for specifications. Disc may still not be compatible.
Refer customer to section of OM regarding burned discs.
Has the customer tried
multiple discs?
NO
One disc with the problem is a problem with the disc.
BD players can play scratched or dirty BDs (DVDs) and not have any
issues during playback. Multiple discs with the issue can mean
the lens on the BD player needs to be cleaned. Recommend a
lens cleaner. Service BD if lens cleaner was used.
5-2. Disc Error
The unit displays disc error when a disc is inserted into the BD player.
2-19
DIGITAL DISPLAY & MEDIA TRAINING MASTER
5-3. Unit Locks Up
Unit does not respond to any commands.
Does the unit respond to
the buttons on the unit?
NO
YES
If the unit will turn on or off with the button on the unit,
troubleshoot the remote control. Please refer to
Remote Control Not Working call flow.
Has the customer
reset the unit?
NO
If the unit does no respond to any buttons,
then reset the unit by unplugging it for 15 to 30 seconds.
If the unit does not respond after the reset,
arrange for service on the BD.
Does the open/close button
on the unit work?
NO
YES
Press the open/close button on the unit. If the disc ejects,
troubleshoot the remote using the Remote Control
not working call flow.
Has the customer
reset the unit?
NO
Ask the customer to reset the unit by unplugging the unit
from the electrical outlet for 15 to 30 seconds. If the disc
remains stuck in the unit after the reset, the unit will need service.
5-4. Disc Stuck
A BD disc is stuck in the unit.
2-20
DIGITAL DISPLAY & MEDIA TRAINING MASTER
Does the unit respond to
buttons on the front of the unit?
NO
YES
If the buttons on the front of the unit do not respond,
determine if the product has locked up or if the unit will not turn on.
The problem is not the remote control. Make sure the remote control is
the remote that goes with that particular model.
Does the remote control
any component?
NO
YES
Determine which product the remote is not working.
The customer may need to press the appropriate mode button
to make the remote operate another component. The remote may
even need to be programmed to the other component,
especially if the batteries were just changed.
Have the batteries
been changed?
NO
YES
Ask the customer to change batteries.
Make sure the batteries are new and fresh.
The batteries do not need to come from a spare battery drawer.
Do not mix used and new batteries.
Is the remote working at all?
NO
YES
YES
If the remote does not work anything, then walk the customer
through a remote drain. Remove the batteries from the remote control.
Then press and hold any button down for a minute.
This will drain the power out of the remote and reset it.
Universal remotes will have to be reprogrammed.
Does any remote
work the unit?
NO
If another remote works the unit, then follow
the procedure to FOC the customer a new remote.
If two remotes do not work the unit, the unit will need service.
Does the customer want to
program their remote?
NO
Please refer to the OM for instructions on how to
program remote to TV. Customer wants to program a remote
other than Zenith or LG, the customer will need to contact
the manufacturer of the remote control. Codes do not work,
remote is not compatible.
5-5. Remote Control Not Working
2-21
DIGITAL DISPLAY & MEDIA TRAINING MASTER
Is the disc inserted into
the BD player properly?
NO
YES
Make sure the disc has been inserted into the BD player properly.
The player can not read a disc inserted into the unit upside down.
What type of disc is
the customer using?
NO
YES
Determine the type of disc the customer is not able to play.
If the customer is using a store-bought BD, then please skip the
next three questions. If its a recorded disc,
move onto the next question.
Did the customer burn this
disc in a DVD recorder?
NO
YES
Make sure the customer finalized the disc in the DVD recorder.
Make sure the type of disc the customer is using is compatible
with the BD player. If the customer initialized a DVD-RW in VR mode,
make sure the owners manual has the RW logo to show
compatibility for the VR format.
Did the customer burn
the disc in a computer?
NO
YES
Make sure the customer burned a compatible format
(such as VCD, SVCD, or DivX). Make sure the file meets the
specifications required for the player to play the disc.
Check the owners manual for specifications. Disc may still not be
compatible. Refer customer to section of OM regarding burned discs.
Has the customer tried
multiple discs?
NO
One disc with the problem is a problem with the disc.
BD players can play scratched or dirty BDs (DVD s) and not have any
issues during playback. Multiple discs with the issue can mean the lens on
the BD player needs to be cleaned. Recommend a lens cleaner.
Service BD if lens cleaner was used.
5-6. Will Not Play Disc
The unit will not play a disc when a disc is inserted into the player.
2-22
DIGITAL DISPLAY & MEDIA TRAINING MASTER
Is the disc inserted into
the BD player properly?
NO
YES
Make sure the disc has been inserted into the BD player properly.
The player can not read a disc inserted into the unit upside down.
What type of disc is
the customer using?
NO
YES
Determine the type of disc the customer is not able to play.
If the customer is using a store-bought BD,
then please skip the next three questions. If its a recorded disc,
move onto the next question.
Did the customer burn this
disc in a DVD recorder?
NO
YES
Make sure the customer finalized the disc in the DVD recorder.
Make sure the type of disc the customer is using is compatible
with the BD player. If the customer initialized a DVD-RW in VR mode,
make sure the owners manual has the RW logo to show
compatibility for the VR format.
Did the customer burn
the disc in a computer?
NO
YES
Make sure the customer burned a compatible format
(such as VCD, SVCD, or DivX). Make sure the file meets the
specifications required for the player to play the disc. Check the owners
manual for specifications. Disc may still not be compatible.
Refer customer to section of OM regarding burned discs.
Has the customer tried
multiple discs?
NO
One disc with the problem is a problem with the disc.
BD players can play scratched or dirty BDs (DVD s) and not have any
issues during playback. Multiple discs with the issue can mean the lens on
the BD player needs to be cleaned. Recommend a lens cleaner.
Service BD if lens cleaner was used.
5-7. Disc Freezes or Skips
The audio and video freeze and skip during play back of a BD or DVD disc.
2-23
DIGITAL DISPLAY & MEDIA TRAINING MASTER
5-8. Can Access Menu, but Not Play a Movie
The disc menu is displayed but the disc will not play.
Check the system information
screen of the BD player.
NO
YES
Go into the system information screen of the BD player.
To access this menu, bring up the main menu. Go to TV aspect,
highlight 16:9, press 1397139 and hit enter. If sold in the US,
this should be DVD region code 1 and BD region code A.
In case of HD-DVD, there is no region code.
What is the region code of
the BD disc?
NO
YES
If the region code of the BD disc is not A, then the BD disc
will not play on a player sold in the US. The player can play only
BD discs labeled same as the rear of the unit.
What is the region code of
the DVD disc?
NO
YES
If the region code of the DVD disc is not 1, then the DVD disc
will not play on a player sold in the US. The player can play only
DVD discs labeled same as the rear of the unit.
Is the disc locking up on a
disclaimer screen when the
customer presses play?
NO
The disc locking up on a feature needs to be reported to Q&E.
See instructions on reporting problems to Q&E. For a work
around the problem, advise the customer to access the chapter list.
Start play back from chapter 1 to start the movie and avoid any
feature lock ups.
How do I report a problem to
Quality and Engineering?
NO
Get the micom version from the system information screen.
Get the ISBN number from the back of the BD box cover
(the number under the barcode). Get the exact problem
the customer is describing Email this information to Matt Wedgman
so the issue can be reported to the factory.
5-9. Reporting a problem to Quality & Engineering
Reporting a problem that may require a firmware update to fix.
2-24
DIGITAL DISPLAY & MEDIA TRAINING MASTER
Is the movie
wide screen or
full screen?
NO
YES
A full screen movie played on a wide screen TV will have bars
on the left and right side of the TV. The customer needs to
make sure they choose the appropriate type of movie
they want to view.
What is the aspect
ratio of the DVD disc
being played?
NO
YES
If the aspect ratio is 1.33:1 then the movie is set up for full screen
viewing. Bars will appear on the left and right side of the screen
if the TV is wide screen. If the aspect ratio is 1.85:1 or 2.35:1,
then there will be bars on the top and bottom as that ratio is
bigger than widescreen TVs (1.78:1).
What is the aspect
ratio of the BD player
set at?
NO
YES
Make sure the BD player aspect ratio is set to
the appropriate setting, depending on the aspect ratio of the TV.
If the customer chose 4:3 Letterbox, then bars will appear on the top
and bottom. The customer can choose the panscan setting to
get rid of the bars.
What is the resolution
of the BD player set at?
NO
YES
Try changing the resolution to 480i/p. 720i/p, 1080i
and 1080p resolution require a widescreen aspect ratio
which means bars will be placed on the left and right side
for full screen movies.
What is the aspect ratio of
the television set at?
NO
Make sure the aspect of the television is set appropriately.
If the aspect ratio of the television is set at 4:3 when the TV
is wide screen, then a wide screen movie will show up as
letterbox with bars on the top and bottom and bars on the sides.
5-10. Aspect Ratio
The customer has bars on the top and bottom of the screen, the left and right of the screen, or both.
2-25
DIGITAL DISPLAY & MEDIA TRAINING MASTER
Is the disc
currently playing?
NO
YES
Ask the customer to press stop to stop the disc from playing.
Ask the customer to press the resolution button to change the resolution.
The BD player will not change resolutions while the disc is playing.
Is the customer using
component (red, blue,
and green) cables?
NO
YES
Copy protection Discs cant be up-convertedabove 480p
when using component cables. The component output does not have
HDCP (high bandwidth digital content protection) compliancy
which causes the BD player to switch from 720p or 1080i to 480p.
Is the customer using
any sort of adapter cable?
NO
YES
RGB to DVI or RGB to HDMI adapters will not upconvert.
RGB outputs and inputs are not HDCP compliant. If the customer
sees an error message about HDCP, this is the issue.
Copy protected discs will not upconvert
when HDCP is not found on the input or output.
Is the customer using
an HDMI or DVI cable?
NO
YES
Regular discs can be converted to 1080p just through the HDMI output.
The TV must have HDC P compliancy on the HDMI input.
The display has to accept the resolution
(480i/p, 720i/p, 1080i, or 1080p).
Is the customer using an
HDMI to DVI cable?
NO
YES
Some movie companies will not allow their discs to upconvert
past 480p. If only one disc poses a problem, then the issue is the disc.
The customer will need to try multiple discs.
Has the customer tried
multiple discs?
NO
One disc not upconverting means the disc may not upconvert.
Some movie companies will not allow their discs to upconvert.
If multiple discs display the issue, remove the disc and change
the resolution with no disc in the unit.
If resolution will not change, the unit needs service.
5-11. My Unit Wont be up-converted
The customer has a problem with getting the unit to change resolutions to 480i/p, 720i/p, 1080i, or 1080p.
2-26
DIGITAL DISPLAY & MEDIA TRAINING MASTER
6. BLU-RAY PLAYER
6-1. Slow Loading Times for BDs
Why does it take so long
to load my BDs?
NO
When a customer switches from one disc to another,
the lens have to be changed what causes the delay.
BLURAY require different lasers to read the discs.
Why does it take
so long to boot my BD?
NO
The booting times for the BD is under 15 seconds.
When the set is booted,
it takes a little long time to loading the OS program.
6-2. Booting Times
6-3. Ethernet Port
What is the purpose of
the ethernet port on
the BD Player?
NO
NO
This is used for the unit to access a network dealing with interactive BD
movie menu. BD Player can support BD2.0 so that network function is
active in the BD disc. Also, BD Player can support VOD service such as
Youtube, Picasa, Accuweather. (USA, CIS, South America only)
Why cant download the item
through the network?
Make sure the customer insert the LAN cable into the Ethernet jack.
Make sure the network is active.
If it is active, the disc may have a problem.
If not active, see the network section of OM.
Is there a firmware update
available for the BD Player?
NO
Yes, firmware updates are available at http://us.lgservice.com
that address some playback issues with movies.
Go to device drivers and click on DVD&VIDEO&SET-TOP.
The firmware updates are available there.
Advise the customer to download the firmware and unzip the file.
Also, firmware updates are done by network.
Select Home Menu -> Setup -> Others -> Software update menu.
6-4. Firmware Update Availability
2-27
DIGITAL DISPLAY & MEDIA TRAINING MASTER
7. YouTube
7-1. Frequent buffering happens while playing videos.
Network Condition Meter indicate current network speed between
BD Player and YouTube stream server.
To play videos without buffering, Network Condition Meter should
have more than 3 Bars.
Do you have adequate broadband
connection speed?
NO
YES
We recommend a minimum connection speed of 1.5Mbps. For the best
quality picture, a connection speed of 4.0Mbps is required.
Do not have any Other online
activity on your network?
NO
YES
Your connection may be affected by other activity on your network, such as
online gaming, file sharing or other video streaming.
Test your bandwidth
NO
You can test your bandwidth at one of these sites:
http://www.speakeasy.net/speedtest/http://www.speedtest.net/
If you are getting less bandwidth than expected, you should contact your
ISP to troubleshoot.
2-28
DIGITAL DISPLAY & MEDIA TRAINING MASTER
8. AccuWeather
8-1. The Request cannot be processed
Is The Request cannot be
processed. message displayed?
There may be network congestions.
Please retry it 2 or 3 more times.
If it is Home menu, no data will be displayed.
If it is Favorite City menu, it will return to the favorite city list.
Although you did retry 2~3 times,
same symptom occurs?
Network is not setup correctly.
Please check the network status.
NO
NO
YES
2-29
DIGITAL DISPLAY & MEDIA TRAINING MASTER
Dont have a Picasa
Web Albums account?
What is No Image?
When does the
There may be
network congestion
pop-up appears?
Visit piccasaweb.google.com
and click the Create an Account >> button.
You can get 1 GB of free storage which can store about 4,000 pictures.
No Image icon can appear on thumbnail list or full picture screen.
No Image means that the meta data of the image is still
at the database server but the content has been removed
because it violates Googles Terms of Service.
There may be network congestion pop-up appears
when the network is too slow to service the Picasa Web Albums.
We try the service API and image request
until it successes but if every request fails for 1 minutes
then we show the pop-up and return to the Netcast home menu.
NO
NO
NO
9. PICASA
9-1. Create Picasa Web Albums Account
9-2. No Image Icon
9-3. Network Congestion
2-30
ONE POINT REPAIR GUIDE
1. NO POWER PROBLEM
No power problem occurs when you power on the unit.

1-1. Fuse & Bridge dode
1-1-1. Solution
Replace F901, BD901 on SMPS board.
1-1-2. How to troubleshoot (Countermeasure)
1) Look at the physical of fuse F901.
2) Check the bridge diode BD901.
1-1-3. Service hint (Any picture / Remark)
< BD901 >
SMPS board top view
< F901 >
Can look at physical condition
Vcc No Power
D955 is Defective
Switching Error
PC900, IC952 are Defective
12 V No Power
IC951 is Defective
3.7 VA No Power
D954 is Defective
6.3 VA No Power
D952 is Defective
13 VA No Power
D953 is Defective
No AMP Ppwer
PC901, Q900 are Defective
S/W Error
IC901, IC902 are Defective
2-31
ONE POINT REPAIR GUIDE
No power problem occurs when you power on the unit.
1-2. NO 13 VA, 6.3 VA
1-2-1. Solution
Replace D950, D951, D952, D953, D954, IC901.
1-2-2. How to troubleshoot (Countermeasure)
Case 1) FLD Abnormal: Check D950, D951 and replace it.
Case 2) 6.3 VA Abnormal: Check D952 and replace it.
Case 3) 12 V Abnormal: Check D953, IC951 and replace it.
Case 4) 3.7 VA Abnormal: Check D954 and replace it.
Case 5) All Voltage Abnormal: Check IC901 and replace it.
1-2-3. Service hint (Any picture / Remark)
< SMPS board top view >
Case 1
(D950, D951)
Case 5
(IC901)
Case 2
(D952)
Case 3
(D953, IC951)
Case 4
(D954)
No Power
BD901 is Defective
No Power
F901 is Defective
Vcc No Power
D955 is Defective
D950 is Defective D951 is Defective Q952,ZD950,ZD951 Defective
Switching Error
PC900, IC952 are Defective
12 V No Power
IC951 is Defective
3.7 VA No Power
D954 is Defective
6.3 VA No Power
D952 is Defective
13 VA No Power
D953 is Defective
No AMP Ppwer
PC901, Q900 are Defective
BD911 is Defective
S/W Error
IC901, IC902 are Defective
Case 1
(D950, D951)
Case 5
(IC901)
Case 2
(D952)
Case 3
(D953, IC951)
Case 4
(D954)
2-32
ONE POINT REPAIR GUIDE
2. AMP POWER
AMP Vcc doesnt work. (abnormal Sound)
2-1. Solution
Case 1) 30.5 V Abnormal : Replace PC901 or PC902 on SMPS Board.
Case 2) 30.5 V Abnormal : Replace IC902 or D955 on SMPS Board.
2-2. Service hint (Any picture / Remark)
< SMPS board top view >
Case 1
(PC901,
PC902)
CAUTION:
Danger if fuse is incorrectly replaced.
Replace only with the type identical to fuse rating
and(or) model name described in main label. Warning
Parts that are shaded are critical with
respect to risk of fire or electrical shock
Vcc No Power
D955 is Defective
Switching Error
PC900, IC952 are Defective
12 V No Power
IC951 is Defective
3.7 VA No Power
D954 is Defective
13 VA No Power
D953 is Defective
No AMP Ppwer
PC901, Q900 are Defective
S/W Error
IC901, IC902 are Defective
Case 1
(PC901)
Case 1
(PC902)
Case 2
(D955)
Case 2
(IC902)
Case 2
(IC902,
D955)
2-33
ONE POINT REPAIR GUIDE
3. THE LAYOUT OF MAIN BOARD
< MAIN board bottom view >
< MAIN board top view >
D101
JK806
JK804
IC301
JK803
JK802
JK801
X501
IC501
IC603 IC401
IC302
IC101
IC601 IC602
IC604
IC405
IC305
IC303
IC306
2-34
ONE POINT REPAIR GUIDE
4. NO POWER PROBLEM (3.3 VA)
No power problem occurs when you power on the unit.
4-1. D101 (NO 3.3 VA)
4-1-1. Solution
Replace D101 on MAIN board.
4-1-2. How to troubleshoot (Countermeasure)
1) Please Check 3.7 VA (yellow signal).
2) If 3.7 VA is abnormal, please check SMPS board.
3) If 3.7 VA is OK, but 3.3 VA is abnormal. replace D101.
4) If 3.7 VA and 3.3 VA (at D101) is ok, check connection status with CN101 (MAIN board) and
CN907 (TIMER board).
5) If 3.7 VA, 3.3 VA and connection status is ok, replace IC101.
4-1-3. Service hint (Any picture / Remark)
< MAIN board top view >
IC101
D101
A:3.7 VA
B:3.3 VA
2-35
ONE POINT REPAIR GUIDE

5. NO BOOTING WHEN YOU TURN THE UNIT ON, NO MESSAGE OR
PLEASE WAIT ON FRONT PANEL
When you turn on your set, it will blank / no message or PLEASE WAIT display on frontpanel,
and it will not boot-up.
5-1. IC303 (NO 3.3 V)
5-1-1. Solution
Replace IC303 on MAIN board.
5-1-2. How to troubleshoot (Countermeasure)
1) Please check 3.3 V of L307 on MAIN board.
2) If 3.3 V voltage doesnt come out, check IC303 pin2 (VCC 3.7 VA).
When you figure out those power if there is no 3.7 VA, please check 3.7 VA from SMPS board.
For the solution please back to the solution 2.
3) If 3.7 VA input is normal, first of all check the P_CON_3.3V is high (IC303 pin1).
if P_CON_3.3V is high, check R333, L307, C307, R317, R337, R331, R332 and if theres no defective
component then replace IC303.
4) If P_CON_3.3V isnt high, you may need to replace IC101.
5) After changing it, if the set is still not booting :
- Refer to the next page for checking another power source. (1.15 V, 1.2 V, 1.5 V)
- Check Crystal X501 refer to item 5-4.
- Check NAND Flash IC (IC604) refer to item 5-5.
- Check DDR IC (IC601 ~ IC603) refer to item 5-6.
- Check MT8555D IC (IC501) refer to item 5-7.
5-1-3. Service hint (Any picture / Remark)
< MAIN board bottom view >
IC303
L307
2-36
ONE POINT REPAIR GUIDE

When you turn on your set, it will blank / no message or PLEASE WAIT display on front panel,
and it will not boot-up.
5-2. IC302 (NO 1.5 V)
5-2-1. Solution
Replace IC302 on MAIN board.
5-2-2. How to troubleshoot (Countermeasure)
1) Please check 1.5 V of C374 on MAIN board.
2) If 1.5V voltage doesnt come out,
- Check IC302 pin2 (VCC 13 V).
If there is no 13 V, please check 13 VA from SMPS board.
(go to previous page to check it)
3) If V input (pin2) of IC302 is 13 V signal, First of all check the P_CON_1.5V is high (IC302 pin6) and if its
high, check L306, R307,C374, C331, C327 and if theres no defective component, please replace IC302.
4) If PWR_CTRL or P_CON_1.5V isnt high, you may need to replace IC101.
5) After changing it, if the set is still not booting :
- Check 1.15 V / 3.3 V / 3.3 VA is normal. (Please refer to other sections of this guide)
- Check Crystal X501 refer to item 5-4.
- Check NAND Flash IC (IC604) refer to item 5-5.
- Check DDR IC (IC601 ~ IC603) refer to item 5-6.
- Check MT8555D IC (IC501) refer to item 5-7.
5-2-3. Service hint (Any picture / Remark)
< MAIN board top view >
C374 IC302
2-37
ONE POINT REPAIR GUIDE

When you turn on your set, it will blank / no message or PLEASE WAIT display on front panel,
and it will not boot-up.
5-3. IC301 (NO 1.15 V)
5-3-1. Solution
Replace IC301 on MAIN board.
5-3-2. How to troubleshoot (Countermeasure)
1) Please check 1.15 V of C373 on MAIN board.
2) If 1.1V voltage doesnt come out,
- Check IC301 pin2 (13 VA).
If there is no 13 VA, please check 13 VA from SMPS board.
(go to previous page to check it)
3) If V input (pin2) of IC301 is 13 VA signal, First of all check the P_CON_1.1 V is high (IC101 pin6) and
if its high, check R398, L301, C372, C373, C324, C325, C309 and if theres no defective component,
please replace IC301.
4) If P_CON_1.1V isnt high, you may need to replace IC101.
5) After changing it, if the set is still not booting :
- Check 1.15 V / 1.5 V / 3.3 V / 3.3 VA is normal. (Please refer to other sections of this guide)
- Check Crystal X501 refer to item 5-4.
- Check NAND Flash IC (IC604) refer to item 5-5.
- Check DDR IC (IC601 ~ IC603) refer to item 5-6.
- Check MT8555D IC (IC501) refer to item 5-7.
5-3-3. Service hint (Any picture / Remark)
< MAIN board top view >
IC301
C373
2-38
ONE POINT REPAIR GUIDE

When you turn on your set, it will display PLEASE WAIT display on front panel, and it will not
boot-up normally.
5-4. X501
5-4-1. Solution
Replace X501 on MAIN board.
5-4-2. How to troubleshoot (Countermeasure)
1) Please check the soldering status of 27 MHz crystal (X501).
2) Please check the frequency of 27 MHz crystal (X501).
3) If the crystal doesnt oscillate, replace X501.
4) After changing it, if the set is still not booting :
- Check NAND Flash IC (IC604) refer to item 5-5.
- Check DDR IC (IC601 ~ IC603) refer to item 5-6.
- Check MT8555D IC (IC501) refer to item 5-7.
5-4-3. Service hint (Any picture / Remark)
< MAIN board top view > < MAIN board bottom view >
X501
X501
2-39
ONE POINT REPAIR GUIDE

When you turn on your set, it will display PLEASE WAIT on front panel, and it will not boot-up
normally.
5-5. IC604 (NAND FLASH MEMORY)
5-5-1. Solution
Replace IC604 on MAIN board.
5-5-2. How to troubleshoot (Countermeasure)
1) Please check physical status of IC604 on your eyes.
2) Check the VCC (3.3 V) of IC604 and if its normal, please replace IC604.
(Please make sure IC604 has proper Program.)
3) After changing it, if the set is still not booting :
- Check DDR IC (IC601 ~ IC603) refer to item 5-6.
- Check MT8555D IC (IC501) refer to item 5-7.
5-5-3. Service hint (Any picture / Remark)
< MAIN board bottom view >
IC604
2-40
ONE POINT REPAIR GUIDE

When you turn on your set, it will display PLEASE WAIT on front panel, and it will not boot-up
normally.
5-6. IC601 ~ IC603 (DDR3 MEMORY)
5-6-1. Solution
Replace IC601 ~ IC603 on MAIN board.
5-6-2. How to troubleshoot (Countermeasure)
1) Please check 0.75 V of DDR2_0_VREF (at C524).
Please check 1.5 V at the point of R567.
If 1.5 V is ok at R567 and 0.75 V is abnormal at C524, then replace R567, R568.
2) If it doesnt work even though IC301, IC302, IC303 are no problem,
IC601, IC602, IC603 (DDR memory) could have problem.
3) After changing it, if the set is still not booting :
- Check MT8555D IC (IC501) refer to item 5-7.
- Check MAIN board refer to item 5-8.
5-6-3. Service hint (Any picture / Remark)
< MAIN board top view >
< MAIN board bottom view >
IC603
IC501
IC601 IC602
DDR3_VREF
R567
C524
2-41
ONE POINT REPAIR GUIDE

When you turn on your set, it will display PLEASE WAIT on front panel, and it will not boot-up
normally.
5-7. IC501 (MPEG IC)
5-7-1. Solution
Replace IC501 on MAIN board.
5-7-2. How to troubleshoot (Countermeasure)
1) Please Check 1.15 V / 1.5 V / 3.3 V.
Please Check RESET_8550 (at the point of C586).
2) If it doesnt work even though 1.15 V / 1.5 V / 3.3 V power and RESET_8550 are no problem,
IC501 MT8555D could have problem.
3) If RESET_8550 isnt high (3.3 V), you may need to replace IC101.
4) After changing it, if the set is still no booting, check MAIN board refer to item 5-8.
5-7-3. Service hint (Any picture / Remark)
< MAIN board bottom view >
< MAIN board top view >
I C 5 0 1
1.15 V
1.5V
C586 RE-
SET_8550
2-42
ONE POINT REPAIR GUIDE

When you turn on your set, it will display PLEASE WAIT on front panel, and it will not boot-up
normally.
5-8. MAIN Board
5-8-1. Solution
Replace MAIN board.
5-8-2. How to troubleshoot (Countermeasure)
1) Please remove IC501 and IC601 ~ IC603, and then check the Impedance between each signal
(DATA, ADDRESS, and so on.)
2) If there is some Impedance (a few ohm or infinite ohm) especially power source Trace,
PCB via might be broken. Youd better change MAIN board.
5-8-3. Service hint (Any picture / Remark)
< MAIN board top view >
IC603
IC501
IC601 IC602
2-43
ONE POINT REPAIR GUIDE
6. WIRED NETWORK CONNECTION ERROR
When you connect AccuWeahter, You-tube or Picasa through the wired LAN, the no connection
message appears.
6-1. JK801 (ETHERNET JACK)
6-1-1. Solution
Replace JK801 on MAIN board.
6-1-2. How to troubleshoot (Countermeasure)
1) Check you internet connection. Make sure it connect properly to modem or router.
2) If internet connection OK, please check the Ethernet Jack (JK801).
3) If there is soldering problem, please re-soldering pin JK801.
4) If after re-soldering problem still occurs, replace JK801.
5) If problem still occurs after change JK801. check MT8555D IC (IC501). Refer to item 5-7.
6-1-3. Service hint (Any picture / Remark)
< MAIN board top view > < MAIN board bottom view >
JK801 JK801
2-44
ONE POINT REPAIR GUIDE
7. BAD HDMI VIDEO / AUDIO OUTPUT
When unit is connected to HDMI TV using HDMI cable, picture shows bad color, no output or mixed
color on the screen. But component output is OK.
7-1. JK802 (HDMI JACK)
7-1-1. Solution
Replace JK802 (HDMI Jack).
7-1-2. How to troubleshoot (Countermeasure)
1) Check JK802 pin soldering.
2) If there is short soldering on pin JK802, re-soldering pin JK802.
3) If problem still occurs, check HDMI data on RN801 and RN802 :
- If all data OK, Replace JK802.
- If data NG, Replace IC501.
7-1-3. Service hint (Any picture / Remark)
< MAIN board top view > < MAIN board bottom view >
JK802
JK802
RN801,RN802
2-45
ONE POINT REPAIR GUIDE
8. THE LAYOUT OF AMP BOARD
< AMP board bottom view >
< AMP board top view >
A
C
N
6
0
2
A
I
C
6
0
3
A
I
C
7
0
1
A
C
N
6
0
1
A
I
C
7
0
2
A
I
C
7
0
3
2-46
ONE POINT REPAIR GUIDE
9. NO SPEAKER OUTPUT
When unit is connected to Speaker using speaker cable, no speaker output.
9-1. AMP BOARD
9-1-1. Solution
Replace AMP board.
9-1-2. How to troubleshoot (Countermeasure)
1) Check Voltage at ACN602.
- If 30 V,12 V voltage doesnt come out, re-soldering in ACN602.
2) Check Voltage at ACN601 pin12, 13.
- if 3.3 V voltage doesnt come out, check IC303 in MAIN PCB.
3) Check the AMP_SD signal of pin16 at ACN601.
- If this pin is low, replace AIC701 or AIC702 or AIC703.
4) If problem still occurs, change AMP board.
9-1-3. Service hint (Any picture / Remark)
< AMP board bottom view >
30 V
12V
ACN601
A
M
P
_
S
D

s
i
g
n
a
l
3
.
3

V

o
u
t
p
u
t
< AMP board top view >
2-47
ELECTRICAL TROUBLESHOOTING GUIDE
No 3.7 VA
Is the F901 normal? Replace F901(same fuse).
YES
YES
NO
Is TH901 normal ?
Is BD901 normal?
Is the Vcc
(13 V ~ 27 V) supplied to IC902
pin5?
Replace TH901.
Replace BD901.
Is D911 normal?
Check or replace D911.
YES
YES
YES
YES
NO
NO
NO
Power line of MAIN PCB is short.
1. POWER SUPPLY ON SMPS BOARD
No 12 V
YES
YES
YES
Check D953 & C956.
Check or replace IC951.
Check soldering
connector CN902.
Is the Vcc
supplied to IC951
pin1?
NO
NO
Check voltage on IC501.
Check
signal IC951
pin?
Is there
3.3 V at IC951
pin4?
NO
YES
2-48
ELECTRICAL TROUBLESHOOTING GUIDE
No 3.3 V
No 5 V
Is the
Vcc 3.7 V supplied to IC303
pin2?
Is the
6.3 VA supplied to IC305, IC306
pin2?
Is there
H signal at IC305, IC306
pin1?
Check 3.7 VA on SMPS board.
Check 6.3 VA on SMPS Board.
Check PWR_CTRL line
from IC101(pin61).
YES
YES
YES
YES
YES
NO
NO
NO
Is there
H signal at IC303
pin1?
Check P_CON_3.3 V line
from IC101(pin58).
Check IC303 and replace.
Check IC305, IC306 and Replace.
YES
NO
2. POWER SUPPLY ON MAIN BOARD
2-49
ELECTRICAL TROUBLESHOOTING GUIDE
No 1.5 V
No 1.15 V
Is the
13 VA supplied to IC302
pin2?
Is the
13 VA supplied to IC301
pin2?
Check 13 VA on SMPS board.
Check 13 VA on SMPS board.
YES
YES
YES
YES
NO
NO
Is there
3.3 V at IC302
pin6?
Is there
3.3 V at IC301
pin6?
Check the P_CON_1.5 V line
from IC101(pin59).
Check the P_CON_1.1V line
from IC101(pin60).
Check IC302 and replace.
Check IC301 and replace.
YES
YES
NO
NO
2-50
ELECTRICAL TROUBLESHOOTING GUIDE
3. SYSTEM PART
Power on
YES
MAIN Board
TIMER Board
Check D101, IC303
and SMPS board.
Check D101 & SMPS.
WELCOME
display on FLD
OK?
IC101
3.3 VA, 3.3 V
OK?
3.3 V,
FL(+), FL(-)
OK?
NO
NO
NO
YES
Replace X101.
Check IC101 & CN907.
Replace IC901
(FLD driver).
X101
20.000 MHz
OK?
6315_RX,
6315_CLK, 6315_STB
OK ?
IC901
Data output to FLD
OK?
NO
NO
NO
YES
YES
YES
YES
YES
3A
Replace IC101
UPD78F1164.
Check DIS901.
3B
2-51
ELECTRICAL TROUBLESHOOTING GUIDE
3B
System part OK.
Check IC301, IC302, IC303,
and SMPS board.
Proper display
cable connect.
Replace IC604
(NAND flash).
LG Logo
display on monitor
OK?
LG Logo
display on monitor
OK?
3A
IC501,
Vcc 3.3 V, 1.1 V
1.5 V OK?
Display
Cable connection
OK ?
Signal
NF_ALE, NF_CLE
OK?
NO
NO
NO
NO
NO
YES
YES
YES
YES
YES
Check IC302
and SMPS board.
Replace X501.
Replace IC501 MT8555D
or IC601, IC602, IC603.
IC601,
IC602, IC603 Vcc
1.5 V OK?
X501
27.000 MHz
OK?
NO
NO
YES
YES
2-52
ELECTRICAL TROUBLESHOOTING GUIDE
4. NO CVBS VIDEO OUTPUT
No CVBS video on display
YES
YES
YES
YES
Check IC501 MT8555D Vcc
or replace IC501 MT8555D.
Replace L803.
Replace D804.
Check JK803
and RCA cable connection.
Is there
CVBS signal on
L803?
Is there
CVBS Signal out of
L803?
NO
NO
NO
Check IC303. D804, 3.3 V OK ?
Is there
signal on
D804?
NO
YES
2-53
ELECTRICAL TROUBLESHOOTING GUIDE
NO
NO
BD/CD/DVD disc
or USB play
Optical function
Check IC501 & IC502
or replace.
Check IC200
or replace.
IC401
pin24, 26, 27, 29, 30
I2S input signal
ok?
IC200
pin41, 42, 43, 44 I2S
signal OK?
NO
NO
NO
NO
Check IC401
or replace.
Check IC201
or replace.
Check JK804
or replace.
Check AIC603
or Replace.
Check AMP IC (AIC701,
AIC702, AIC703) output
stage and AJK701.
IC401
pin40, 54, 52, 51,49,48
I2S output signal
ok?
IC201
pin27, 28, 29, 31 I2S
signal OK?
IC201
pin7 OPT_IN signal
OK?
AIC603
pin27, 28, 30, 31, 33, 34, 36,
37, 38, 39, 41, 42 ouput
signal ok?
YES
YES
YES
YES
YES
YES
YES
YES
5A
5A
5B
5. NO AUDIO OUTPUT
2-54
ELECTRICAL TROUBLESHOOTING GUIDE
Portable function
Tuner function
AUX function
NO
NO
NO
NO
Check JK2D4.
Check IC200
or replace.
Check JK806
or replace.
Check JK803.
IC200
pin10, 11
audio L/R
OK?
IC200
pin11, 12
audio L/R
OK?
JK806
pin1, 3
audio L/R
OK?
IC200
pin8, 9
audio L/R
OK?
YES
YES
YES
YES
YES
YES
YES
5B
5B
5B
2-55
ELECTRICAL TROUBLESHOOTING GUIDE
6. NO HDMI OUTPUT
No HDMI audio / video output
JK802
pin18 Vcc 5.3 V
OK?
Check L802 and Vcc 5 V line.
YES
YES
YES
NO
JK802
pin19 HPD about 3.3 V
OK?
Is there
signal on R803,
R804?
Check hot plug detect signal from TV.
Check IC501 MT8555D Vcc
or replace IC501 MT8555D.
HDMI output OK.
YES
NO
NO
2-56
IC101 UPD78F1164 X-TAL 20 MHz
IC101 UPD78F1164 VFD line
1
2
3
4
WAVEFORMS
1. SYSTEM PART - MICOM
1
2
4
3
IC101
IC101
2-57
IC501 MT8555D X-TAL 27 MHz
5
2. SYSTEM PART - MPEG
5
IC201 CS8422_DIR X-TAL 24.576 MHz
6
3. AUDIO PART - 1 (AUDIO DIR)
6
2-58
4. AUDIO PART - 2 (DSP)
IC401 CS495314 X-TAL 24.576 MHz
7
IC403 MX25L3205D Flash memory
9
10
11
12
11
9
10
12
IC401 SDRAM CLK
8
8
7
IC401
IC401
2-59
CVBS
13
5. VIDEO PART (100% FULL COLOR -BAR)
13
2-60
HDMI_CLK_N HDMI_0_N
6. HDMI PART
16
17
H_SDA
14
H_SCL
15
14
15
16
17

MAIN PCB
AMP PCB
SMPS PCB
MD
TIMER PCB
KEY PCB
USB_PTB_MIC
PCB
CN907
C
N
9
0
1
C
N
3
0
1
Harness 2pin
CN101
F
F
C

1
8
p
i
n
CN301
CN902
Harness 14pin
CN902
ACN602
Bd to Bd 10pin
A
C
N
6
0
1
C
N
4
0
1
FFC 22pin
CN702 CN701
FFC
45pin
FFC
8pin
CN102
CN2A1
FFC
13pin
FAN
C
N
4
0
2
Harness
2pin
CN703
FFC
5pin
2-61 2-62
WIRING DIAGRAM
24.576 MHZ
12C(1)
SPI
(1)
2ch ADC
3.3 V / 5 V
LPF
DIR
CS8422
Audio DSP
CS495314
Flash
SDRAM
- Decoding
LPF
Portable I2S
12C(1)
12C(1)
( )
2ch ADC
(CS5346)
30 V / 12 V
1.8 V / 3.3 V
3.3 V 3.3 V
Aux
3.3 V
3.3 V
19.2 MHZ
TAS5612
125W
CS8422
Sound Effect
Bass
Management
ChDelay
AV sync
I2S (6ch)
Decoding
- Processing Tuner
Optical
SPDIF
12C(1)
PS9850
TAS5612
125W
TAS5612 R
)
LPF
CS3308
74ALVC244
McASP0 Rx
Downmix
I2S
3.3 V
MIC
ADC
CS5340
I2S
3.3 V
MIC_Det
Wireless Option
12C)
W.LESS
2
4
43.3 V
5 V
125W
I
2
S

(
2
c
h
-
R
L
,
R CS3308
MIC Option
74ALVC244
DDR3 X3
244_
CTRL1, CTRL3
Ethernet
D+, D-, 5 V
I2S
EPHY_TDP/N
EPHY_RDP/N
EEP ROM
3.3 V
1.5 V
Wireless
3ch TX Module
I2S
7
4
A
L
V
C
2
384 MB
NAND
(512 MB)
Motor Driver(7ch)
R2A30209SP
TRD, FOD
SLD, SPD
TILT, LOAD
A/B/C/D/E/F/G/H/RF
I2C
3.3 V
5 V / 12 V
uPD78F1164(NEC) SPI(1)
MT8555D
IR
RESET
LTH-A12(DS) KEY
MICOM
CVBS
TMDS
Motor Driver(2ch)
LB1848M
A/B/C/D/E/F/G/H/RF
5 V
uPD78F1164(NEC) SPI(1)
DRIVER
ET16315
CEC
12C(1)
SPI(1)
UART
ET16315
USB
74ALVC244
74ALVC244
EEP ROM EEP-ROM
2-63 2-64
BLOCK DIAGRAM

A
1
2
3
4
5
6
7
8
9
10
11
12
B C D E F G H I J K L M N O P Q R S T
SMPS
EBY61052401, REV5.1
2010. 11. 19
CAUTION:
Danger if fuse is incorrectly replaced.
Replace only with the type identical to fuse rating
and(or) model name described in main label. Warning
Parts that are shaded are critical with
respect to risk of fire or electrical shock.
No Power
BD901 is Defective
No Power
F901 is Defective
Vcc No Power
D955 is Defective
FLD No Power
D950 is Defective
Vkk No Power
D951 is Defective
Vcc No Power
Q952,ZD950,ZD951 Defective
Switching Error
PC902, IC953 are Defective
Switching Error
PC900, IC952 are Defective
12 V No Power
IC951 is Defective
3.7 VA No Power
D954 is Defective
6.3 VA No Power
D952 is Defective
13 VA No Power
D953 is Defective
No AMP Ppwer
PC901, Q900 are Defective
No Power
BD911 is Defective
S/W Error
IC901, IC902 are Defective
2-66 2-65
CIRCUIT DIAGRAMS
1. SMPS CIRCUIT DIAGRAM
IMPORTANT SAFETY NOTICE
WHEN SERVICING THIS CHASSIS, UNDER NO
CIRCUMSTANCES SHOULD THE ORIGINAL DESIGN BE
MODIFIED OR ALTERED WITH OUT PERMISSION FROM
THE LG CORPORATION. ALL COMPONENTS SHOULD BE
REPLACED ONLY WITH TYPES IDENTICAL TO THOSE
IN THE ORIGINAL CIRCUIT. SPECIAL COMPONENTS ARE
SHADED ON THE SCHEMATIC FOR EASY IDENTIFICATION.
THIS CIRCUIT DIAGRAMMAY OCCASIONALLY DIFFERFROM
THE ACTUAL CIRCUIT USED. THIS WAY, IMPLEMENTATION
OF THE LATEST SAFETY AND PERFORMANCE
IMPROVEMENT CHANGES INTO THE SET IS NOT DELAYED
UNTIL THE NEW SERVICE LITERATURE IS PRINTED.
NOTE :
1. Shaded( ) parts are critical for safety. Replace only with
specified part number.
2. Voltages are DC-measured with a digital voltmeter during Play
mode.
2
4
3
1
A
1
2
3
4
5
6
7
8
9
10
11
12
B C D E F G H I J K L M N O P Q R S T
MICOM
EBY61053101(#1), REV5.3
2011. 01. 11
2-68 2-67
2. MAIN - MICOM CIRCUIT DIAGRAM
: WAVEFORM NUMBER

6
A
1
2
3
4
5
6
7
8
9
10
11
12
B C D E F G H I J K L M N O P Q R S T
AUDIO ADC/DIR
EBY61053101(#2), REV5.3
2011. 01. 11
2-69 2-70
3. MAIN - AUDIO ADC/DIR CIRCUIT DIAGRAM
: WAVEFORM NUMBER
A
1
2
3
4
5
6
7
8
9
10
11
12
B C D E F G H I J K L M N O P Q R S T
MAIN POWER
EBY61053101(#3), REV5.3
2011. 01. 11
2-71 2-72
4. MAIN - POWER CIRCUIT DIAGRAM

8
7
11
9
10
12
A
1
2
3
4
5
6
7
8
9
10
11
12
B C D E F G H I J K L M N O P Q R S T
AUDIO DSP
EBY61053101(#4), REV5.3
2011. 01. 11
2-73 2-74
5. MAIN - AUDIO DSP CIRCUIT DIAGRAM
: WAVEFORM NUMBER
A
1
2
3
4
5
6
7
8
9
10
11
12
B C D E F G H I J K L M N O P Q R S T
MT8555D
EBY61053101(#5), REV5.3
2011. 01. 11
5
2-75 2-76
6. MAIN - MT8555D CIRCUIT DIAGRAM
: WAVEFORM NUMBER

A
1
2
3
4
5
6
7
8
9
10
11
12
B C D E F G H I J K L M N O P Q R S T
DDR & MEMORY
EBY61053101(#6), REV5.3
2011. 01. 11
2-77 2-78
7. MAIN - DDR & MEMORY CIRCUIT DIAGRAM
A
1
2
3
4
5
6
7
8
9
10
11
12
B C D E F G H I J K L M N O P Q R S T
FRONT-END
EBY61053101(#7), REV5.3
2011. 01. 11
2-79 2-80
8. MAIN - MT8555D FRONT-END CIRCUIT DIAGRAM

13
14
15
16
17
A
1
2
3
4
5
6
7
8
9
10
11
12
B C D E F G H I J K L M N O P Q R S T
A/V IN/OUT
EBY61053101(#8), REV5.3
2011. 01. 11
2-81 2-82
9. MAIN - AV INPUT/OUTPUT CIRCUIT DIAGRAM
: WAVEFORM NUMBER
A
1
2
3
4
5
6
7
8
9
10
11
12
B C D E F G H I J K L M N O P Q R S T
PWM
EBY61089501(#1), REV2.1
2011. 02. 15
2-83 2-84
10. PWM CIRCUIT DIAGRAM

A
1
2
3
4
5
6
7
8
9
10
11
12
B C D E F G H I J K L M N O P Q R S T
AMP
EBY61089501(#2), REV2.1
2011. 02. 15
2-85 2-86
11. AMP CIRCUIT DIAGRAM
A
1
2
3
4
5
6
7
8
9
10
11
12
B C D E F G H I J K L M N O P Q R S T
FRONT
EBY61054301, REV3.1
2011. 01. 11
KEY
EBY61054401, REV2.1
2011. 01. 11
12. FRONT - TIMER / KEY CIRCUIT DIAGRAM
2-87 2-88

A
1
2
3
4
5
6
7
8
9
10
11
12
B C D E F G H I J K L M N O P Q R S T
USB&PTB&MIC
EBY61054201, REV4.3
2011. 01. 11
13-1. FRONT JACK CIRCUIT DIAGRAM (USB&PTB&MIC) - OPTIONAL PART
2-89 2-90
2-91 2-92
A
1
2
3
4
5
6
7
8
9
10
11
12
B C D E F G H I J K L M N O P Q R S T
USB&PTB
EBY61191101, REV3.3
2011. 03. 10
13-2. FRONT JACK CIRCUIT DIAGRAM (USB&PTB) - OPTIONAL PART

2-93 2-94
CIRCUIT VOLTAGE CHART
Desc. Voltage
Q701 TR-SBT2907
Emiter 5.03
Base 5.03
Collector 0.2
Q702 TR-SBT2907
Emiter 8.42
Base 7.82
Collector 4.46
Q703 TR-SBT2907
Emiter 5.03
Base 5.03
Collector 0.1
Q704 TR-MMBT3904
Emiter 0
Base 0.08
Collector 5.03
Q705 TR-MMBT3904
Emiter 0
Base 0.08
Collector 5.03
Q706 TR-MMBT3904
Emiter 0.7
Base 1.39
Collector 7.76
Pin No. Desc. Voltage EE Mode
IC101 - UPD78F1164 (Top)
30 EVDD1 3.45 3.52
47 AVREF1 3.45 3.52
50 AVREF0 3.45 3.52
99 VDD 3.45 3.52
100 EVDD0 3.45 3.52
D101 MBR0540 (Top)
1 Anode 3.67 3.71
2 Cathode 3.45 3.52
IC102 M24C16 (Bottom)
8 VCC 3.45 -
IC103 S7127F_AUK
1 IN 3.67 -
3 OUT 3.23 -
IC200 - CS5346 (Bottom)
5 VLC 5.01 -
14 VA 3.29 -
36 VLS 3.29 -
46 VD 3.29 -
IC201 - CS8422 (Bottom)
4 VA 3.29 -
19 V_REG 3.29 -
22 VL 0.29 -
IC205 74HCT244
20 VDD 3.29
IC301 AOZ1037 (Top)
2 Vin 12.3 12.78
8 Vout 1.15 0
IC302 AOZ1072 (Top)
2 Vin 12.3 12.78
8 Vout 1.51 0
IC303 LM37102D(Bottom)
2 Vin 3.7 3.71
3 Vout 3.29 0
IC305 LM37102D (Bottom)
2 Vin 6.1 6.78
3 Vout 5.03 0
IC306 LM37102D (Bottom)
2 Vin 6.1 6.78
3 Vout 5.03 0
IC401 - CS497024 (Top)
42 VDD1 1.78 0
55 VDD2 1.78 0
83 VDD3 1.78 0
95 VDD4 1.78 0
112 VDD5 1.78 0
125 VDD6 1.78 0
12 VDD7 1.78 0
22 VDD8 1.78 0
50 VDDIO1 3.29 0
Pin No. Desc. Voltage EE Mode
62 VDDIO2 3.29 0
73 VDDIO3 3.29 0
89 VDDIO4 3.29 0
100 VDDIO5 3.29 0
120 VDDIO6 3.29 0
8 VDDIO7 3.29 0
28 VDDIO8 3.29 0
IC402 - EM639165TS-6G (Bottom)
1 VDD1 3.29 0
3 VDDQ3 3.29 0
9 VDDQ9 3.29 0
14 VDD14 3.29 0
27 VDD27 3.29 0
43 VDDQ43 3.29 0
49 VDDQ49 3.29 0
IC403 - MX25L3205D (Bottom)
8 VDD 3.29 0
IC404 74HCT244
20 Vin 3.29 -
IC405 LM37102D (Bottom)
2 Vin 2.86 -
3 Vout 1.79 -
IC604 NAND (Numonyx) (Bottom)
12 VCC 3.29 -
37 VCC 3.29 -
IC701 - AZ1117B (Bottom)
2 Vout 9.11 0
3 Vin 11.84 0
IC702 - R2A30209SP (Bottom)
5 VM2 11.86 0
26 VM3 11.86 0
22 VM1 11.86 0
32 VCC 5 0
IC703 - LB1848M (Top)
Z1 VCC 4.99 0
AIC603 - PS9850 (Top)
1 VDD_VOUT 1.26 0
16 VDD_IO 3.27 0
21 VDD_CORE 1.26 0
24 VDD_IO 3.27 0
29 VDD_IO 3.27 0
32 VDD_IO 3.27 0
35 VDD_IO 3.27 0
40 VDD_IO 3.27 0
43 VDD_CORE 1.26 0
48 VDD_IO 3.27 0
57 VDD_CORE 1.26 0
60 VDD_VOUT2 1.26 0
61 VDD_VIN 3.27 0
64 VDD_VIN 3.27 0
2-95 2-96
PRINTED CIRCUIT BOARD DIAGRAMS
1. MAIN P. C. BOARD DIAGRAM
(TOP VIEW) (BOTTOM VIEW)

NOTE) Warning
Parts that are critical with respect to risk
of fire or electrical shock.
2-97 2-98
2. SMPS P. C. BOARD DIAGRAM
(TOP VIEW) (BOTTOM VIEW)
2-99 2-100
3. AMP P. C. BOARD DIAGRAM
(TOP VIEW) (BOTTOM VIEW)

2-101 2-102
4. FRONT TIMER P. C. BOARD DIAGRAM 5. POWER KEY P. C. BOARD DIAGRAM
(TOP VIEW) (TOP VIEW)
(BOTTOM VIEW) (BOTTOM VIEW)
6. FRONT JACK P. C. BOARD DIAGRAM (OPTIONAL PART)
6-1. USB&PTB&MIC P. C. BOARD 6-2. USB&PTB P. C. BOARD
(TOP VIEW) (TOP VIEW)
(BOTTOM VIEW) (BOTTOM VIEW)
2-103 2-104
3-1
SECTION 3
CABINET & MAIN CHASSIS
CONTENTS
EXPLODED VIEWS ......................................................................................................................................... 3-3
1. CABINET AND MAIN FRAME SECTION ................................................................................................. 3-3
2. DECK MECHANISM SECTION (BM12T2) ............................................................................................... 3-5
3. SPEAKER SECTION ................................................................................................................................ 3-7
3-1. FRONT SPEAKER EXPLODED VIEW ............................................................................................. 3-7
3-2. PASSIVE SUBWOOFER EXPLODED VIEW .................................................................................... 3-8
4. PACKING ACCESSORY SECTION ......................................................................................................... 3-9
3-2
MEMO
3-3 3-4
EXPLODED VIEWS
1. CABINET AND MAIN FRAME SECTION
I
300
I
SMPS
A47
A43
A50
284
279
283
PN901
E
464
463
464
462
462
462
250
D
E
A
261
261
260
268
CABLE3
C
B
G
F
H
D
E
C G
MAIN
463
A46
463
269
A
A44
AMP
A45
463
CABLE1
H
320
464
464
470
464
265
B
447
A41
CABLE2
3-5 3-6
2. DECK MECHANISM SECTION (BM12T2)
1026
1049
1437
1437
1437
1025
1025
1030
1024
1011
1012
1043
1045
A005
1017
1016
1013
1433
1015
1020
1024
A001
1002
1005
1001
1004
1003
1439
1050
1439
1018
1019
1431
1031
3-7
3. SPEAKER SECTION
3-1. FRONT SPEAKER EXPLODED VIEW
A600
3-8
A900
3-2. PASSIVE SUBWOOFER EXPLODED VIEW
3-9
4. PACKING ACCESSORY SECTION
802 Box
803A Speaker packing
803 Packing, casing
804 Bag
803C Speaker packing
803B Speaker packing
803 Packing, casing
OPTIONAL PART
Speaker cables
WIRE80
WIRE81
Front Left
Front Right
832 CD title
900 Remote control
801 Owners manual
825 FM Antenna
811 Video cable
808 Battery
3-10
MEMO
4-1
SECTION 4
MT8555D F/E LOADER PART
CONTENTS
ONE POINT REPAIR GUIDE ................................................................................................................... 4-2
1. ALL BD DISC READING ERROR .......................................................................................................... 4-2
2. ALL DVD DISC READING ERROR........................................................................................................ 4-3
3. ALL CD DISC READING ERROR .......................................................................................................... 4-4
HOW TO USE THE SA RESET FUNCTION ....................................................................................... 4-5
1. PURPOSE ................................................................................................................................................. 4-5
2. REQUIRED SA RESET. ........................................................................................................................... 4-5
3. SA RESET PROCEDURE ........................................................................................................................ 4-5
MAJOR IC INTERNAL BLOCK DIAGRAM AND PIN DESCRIPTION ...................................... 4-7
1. IC501 (MT8555D) ..................................................................................................................................... 4-7
2. IC704 (R2A30209SP-W02Z) : SPINDLE MOTOR AND 6CH ACTUATOR DRIVER ............................. 4-12
3. PICK-UP CONNECTOR TERMINAL PIN ASSIGNMENTS (LPC-A11V) ............................................... 4-14
BLOCK DIAGRAM .................................................................................................................................... 4-15
4-2
ONE POINT REPAIR GUIDE
1. "ALL BD DISC" READING ERROR
- All the Blu-ray disc is not operated, but DVD and CD are operated normally.
- If the LDO for APC of BD laser diode is abnormal, BD doesn't work.
- If the LD current control is abnormal, BD doesn't work.
1-1. Component
1) MD (Traverse Assembly)
2) IC701 Adjustable LDO
1-2. How to troubleshoot (Countermeasure)
1) Check MD (Traverse, pick-up) first of all.
2) Check input / output voltage of LDO IC701 (12 V, 9 V)
3) If output voltage is abnormal, check the periphery of IC701 and replace it.
4) Check the BD LD Control input / output.
If input signal (VRDC3O) is OK, but no output (BD_LD), check the TR Q702, Q706.
1-3. Service hint (Any picture / Remark)
OUTPUT
(TO PICK-UP)
INPUT
(FROM MAIN CHIP)
4-3
ONE POINT REPAIR GUIDE
2. "ALL DVD DISC" READING ERROR
- All the DVD disc is not operated, but BD and CD are operated normally.
- If the LD current control is abnormal, DVD doesn't work.
2-1. Component
1) MD (Traverse Assembly)
2) Q701, Q704
2-2. How to troubleshoot (Countermeasure)
1) Check MD (Traverse, pick-up) first of all.
2) Check the DVD LD control input / output.
If input signal (VRDC2O) is OK, but no output (DVD_LD), check the TR Q701, Q704.
2-3. Service hint (Any picture / Remark)
INPUT
(FROM MAIN CHIP)
OUTPUT
(TO PICK-UP)
4-4
ONE POINT REPAIR GUIDE
3. "ALL CD DISC" READING ERROR
- All the CD disc is not operated, but BD and DVD are operated normally.
- If the LD current control is abnormal, CD doesn't work.
3-1. Component
1) MD (Traverse Assembly)
2) Q703, Q705
3-2. How to troubleshoot (Countermeasure)
1) Check MD (Traverse, pick-up) first of all.
2) Check the CD LD control input / output.
If input signal (VDACO) is OK, but no output (CD_LD), check the TR Q703, Q705.
3-3. Service hint (Any picture / Remark)
INPUT
(FROM MAIN CHIP)
INPUT
(FROM MAIN CHIP)
4-5
1. PURPOSE
In order to insert the new SA adjustment values, it need clearing SA initial values of the flash memory.
2. REQUIRED SA RESET
- After changing Traverse.
- After changing Main Board Assembly.
- After changing Main Board Flash IC.
3. SA RESET PROCEDURE
HOW TO USE THE SA RESET FUNCTION
1) Power on the set (then, mode is in home menu ).
2) Press Setup.
3) Under DISPLAY highlighted condition, press 5 ->
1 -> 7 -> 7 -> 7 -> 7 -> 7 on the remote control-
ler to display special mode. Move to the SA/IOP Reset
and click.
4-6
4) Insert BD-ROM SL Disc.
(Tray is opened automatically.)
5) If the disc is inserted, you will see Wait.
6) If SA Adjustment is nished, tray is opened auto-
matically.
7) Press stop key twice to escape this special mode.
Reference:
4-7
MAJOR IC INTERNAL BLOCK DIAGRAM AND PIN DESCRIPTION
1. IC501 (MT8555D)
1-1. Pin Function
Pin Symbol Type Description
J6 AGND33_1A Analog Ground Analog Ground.
L7 AGND33_2 Analog Ground Analog Ground.
M AGND12_3A Analog Ground Analog Ground.
G6 AGND12_1A Analog Ground Analog Ground
M6 AGND12_2A Analog Ground Analog Ground.
G4 AUX1 Analog I/O
Auxiliary Input.
Alternative Function : Signal Monitoring.
E4 AVDD12_1A
Analog
Power(1.15 V)
Power Pin.
L5 AVDD12_2A
Analog
Power(1.15 V)
Power Pin.
J5 AVDD33_1A
Analog
Power(3.3 V)
Power Pin.
L6 AVDD33_3A
Analog
Power(3.3 V)
Power Pin.
P5 FECFREQ
3.3 V LVTTL
I/O,
5V-tolerance,
Slow slew,
2, 4, 6, 8 mA
PDR,
75K pull-up
Frequency selection signal output, or LDD serial interface data or
I2C SDA. The pin is spike-free at power-on stage.
R3 FECMOD
3.3 V LVTTL
I/O,
5V-tolerance,
Slow slew,
2, 4, 6, 8 mA
PDR,
75K pull-down
High frequency modulation mode selection signal output, or LDD
serial interface command enable. The pin is spike-free at power-
on stage.
N2 FEDMO
Analog
Output
Disk motor control output. DAC output.
U4 FEEJECT_
3.3 V LVTTL
I/O,
5V-tolerance,
6 mA PDR,
75K pull-up
Eject/stop key input, active low.
The pin is spike-free at power-on stage.
Alternate function : General IO.
L4 EQBIAS
Analog
Output
External Bias Connection for Circuits.
W5 FEFG
3.3 V LVTTL
I/O,
5 V-tolerance,
6 mA PDR,
75K pull-up
Motor Hall sensor input. The pin is spike-free at power-on stage.
N1 FEFMO
Analog
Output
Feed motor 1 control. DAC output.
N3 FEFMO2
Analog
Output
Feed motor 2 control. DAC output.
4-8
Pin Symbol Type Description
P1 FEFMO3 Analog I/O
Feed motor 3 control. DAC output.
Alternative Function : Auxiliary servo input.
N5 FEFMO4 Analog I/O
Feed motor 4 control. DAC output.
Alternative Function : Auxiliary servo input.
C1 FOIN Analog Input
Input of Focusing Signal. (Negative)
Alternative Function : Auxiliary servo input.
C2 FOIP Analog Input
Input of Focusing Signa.l (Positive)
Alternative Function : Auxiliary servo input.
L3 FOO
Analog
Output
Focus servo output. PDM output of focus servo compensator.
D1 FPDOCD Analog Input Laser Power Monitor Input for CD APC / Differential negative input.
E2 FPDODVD Analog Input Laser Power Monitor Input for DVD APC / Differential positive input.
T1 FEGAINSW1
Analog
Output
Read gain switch 1.
P4 FEGAINSW2
Analog
Output
Read gain switch 2.
P6 FEGAINSW3
Analog
Output
Read gain switch 3.
R4 FEGIO0
3.3 V LVTTL
I/O,
5V-tolerance,
2, 4, 6, 8 mA
PDR,
75K pull-down
LDD serial interface data. The pin is spike-free at power-on stage.
The pin is not allowed to pull-up in circuit layout.
Alternate function :
1. Internal monitored signal output.
2. General IO.
R6 FEGIO1
3.3 V LVTTL
I/O,
5V-tolerance,
2, 4, 6, 8 mA
PDR,
75K pull-down
LDD serial interface CLK. The pin is spike-free at power-on stage.
The pin is not allowed to pull-up in circuit layout.
Alternate function :
1. Internal monitored signal output.
2. General IO.
U3 FEGIO10
3.3 V LVTTL
I/O,
5V-tolerance,
2, 4, 6, 8 mA
PDR,
75K pull-down
PC RS232 serial receive data.
The pin is spike-free at power-on stage.
Alternate function :
1. High speed serial output port. (CLOCK)
2. Internal monitored signal output.
3. LED Control Output. Initial 0 Output.
4. General IO.
U5 FEGIO11
3.3 V LVTTL
I/O,
5V-tolerance,
2, 4, 6, 8 mA
PDR,
75K pull-up
PC RS232 serial transmit data.
The pin is spike-free at power-on stage.
Alternate function :
1. High speed serial output port. (Data)
2. Internal monitored signal output.
3. General IO.
U6 FEGIO12
3.3 V LVTTL
I/O,
5V-tolerance,
2, 4, 6, 8 mA
PDR,
75K pull-up
High speed serial output port.(CLOCK) The pin is spike-free at
power-on stage.
Alternate function :
1. PC RS232 serial receive data.
2. Internal monitored signal output.
3. General IO.
4-9
Pin Symbol Type Description
T5 FEGIO13
3.3 V LVTTL
I/O,
5V-tolerance,
2, 4, 6, 8 mA
PDR,
75K pull-up
High speed serial output port.(Data)
The pin is spike-free at power-on stage.
Alternate function :
1. PC RS232 serial transmit data.
2. Internal monitored signal output.
3. General IO.
T2 FEGIO2
3.3 V LVTTL
I/O,
5V-tolerance,
2, 4, 6, 8 mA
PDR,
75K pull-up
General IO. The pin is spike-free at power-on stage.
Alternate function :
1. SIDM.
2. Input fatal_error from PUH.
3. Input shock from shock sensor.
4. SIDM.
5. I2C SDA.
6. Internal monitored signal output.
T6 FEGIO3
3.3 V LVTTL
I/O,
5V-tolerance,
2, 4, 6, 8 mA
PDR,
75K pull-down
LED Control Output. Initial 0 Output.
The pin is spike-free at power-on stage.
Alternate function :
1. Internal monitored signal output.
2. General IO.
T3 FEGIO4
Analog
Output
Read/Write gain switch 6
Alternate function :
1. LCD serial interface command enable.
2. LCD_DRV: Square wave output for LCD control.
3. Internal monitored signal output.
4. General IO.
U1 FEGIO5
Analog
Output
Read/Write gain switch 7
Alternate function :
1. SIDM
2. LCD serial interface command enable.
3. Internal monitored signal output.
4. General IO.
U2 FEGIO6
Analog
Output
Read/Write gain switch 8.
The pin is not allowed to pull-up in circuit layout
Alternate function :
1. SIDM.
2. LCD serial interface command enable.
3. Internal monitored signal output.
4. General IO.
W3 FEGIO7
3.3 V LVTTL
I/O,
5V-tolerance,
2, 4, 6, 8 mA
PDR,
75K pull-down
General IO. The pin is spike-free at power-on stage.
The pin is not allowed to pull-up in circuit layout.
T4 FEGIO8
3.3 V LVTTL
I/O,
5V-tolerance,
2, 4, 6, 8 mA
PDR,
75K pull-up
General IO. The pin is spike-free at power-on stage.
Alternate function :
1. SIDM.
2. Input ASP_BUSY.
3. Input 25M oscillator clock.
4. I2C SCL.
5. Internal monitored signal output.
4-10
Pin Symbol Type Description
V3 FEGIO9
3.3 V LVTTL
I/O,
5V-tolerance,
2, 4, 6, 8 mA
PDR,
75K pull-down
General IO. The pin is spike-free at power-on stage.
Alternate function :
1. Internal monitored signal output.
2. Spoke input.
3. Power on reset input, high active.
4. General IO.
K5 HAVC
Analog
Output
Decoupling Pin for Reference Voltage of Main and Sub Beams.
G2 INA Analog Input Input of Main Beam Signal. (A)
G1 INB Analog Input Input of Main Beam Signal. (B)
H2 INC Analog Input Input of Main Beam Signal. (C)
H1 IND Analog Input Input of Main Beam Signal. (D)
K3 INE Analog Input Input of Sub-Beam Signal. (E)
K4 INF Analog Input Input of Sub-Beam Signal. (F)
J4 ING Analog Input Input of Sub-Beam Signal. (G)
J3 INH Analog Input Input of Sub-Beam Signal. (H)
V4 FELIMIT_
3.3 V LVTTL
I/O,
5V-tolerance,
6 mA,
75K pull-up
Sledge Inner Limit Input. Active Low.
The pin is spike-free at power-on stage.
Alternate function :
1. Internal monitered signal output.
2. General IO.
P2 FEMPXOUT1
Analog
Output
Multiplexer Output 1 for Signal Monitoring.
The pin is not allowed to pull-up in circuit layout.
Alternate function :
Internal monitored signal output / General output.
N6 FEMPXOUT2
Analog
Output
Multiplexer Output 2 for Signal Monitoring.
The pin is not allowed to pull-up in circuit layout.
Alternate function :
Internal monitored signal output / General output.
P3 FEMPXOUT3
Analog
Output
Multiplexer Output 3 for Signal Monitoring.
The pin is not allowed to pull-up in circuit layout.
Alternate function :
Internal monitored signal output / General output.
R5 FEOSCEN
3.3 V LVTTL
I/O,
5V-tolerance,
Slow slew,
2, 4, 6, 8 mA
PDR,
75K pull-up
High frequency modulation enable signal output, or LDD serial in-
terface CLK or I2C SCL. The pin is spike-free at power-on stage.
W4 FEPLAY_
3.3 V LVTTL
I/O,
5V-tolerance,
6 mA,
75K pull-up
Play/pause key input, active low.
The pin is spike-free at power-on stage.
Alternate function : General IO.
K2 RFIN Analog Input Differential Input of AC Coupling RF SUM Signal. (Negative)
L2 RFIN2 Analog Input Differential Input of AC Coupling RF SUM Signal. (Negative)
K1 RFIP Analog Input Differential Input of AC Coupling RF SUM Signal. (Positive)
L1 RFIP2 Analog Input Differential Input of AC Coupling RF SUM Signal. (Positive)
4-11
Pin Symbol Type Description
M3 TLO
Analog
Output
Tilt servo output.
V6 FETRAYIN_
3.3 V LVTTL
I/O,
5V-tolerance,
6 mA,
75K pull-up
Tray_is_in Input. A Logical Low Indicates the Tray is IN.
Feedback Flag is from Tray Connector.
The pin is spike-free at power-on stage.
Alternate function : General IO.
V5 FETRAYOUT_
3.3 V LVTTL
I/O,
5V-tolerance,
6 mA,
75K pull-up
Tray_is_out Input.
A Logical Low Indicates the Tray is OUT.
Feedback Flag is from Tray Connector.
The pin is spike-free at power-on stage.
Alternate function : General IO.
N4 FETRAYPWM
Analog
Output
Tray DAC / PWM control output. Controlled by P.
G3 TRINA Analog Input Input of Tracking Signal. (A)
H4 TRINB Analog Input Input of Tracking Signal. (B)
H3 TRINC Analog Input Input of Tracking Signal. (C)
H5 TRIND Analog Input Input of Tracking Signal. (D)
M4 TRO
Analog
Output
Tracking servo output. PDM output of tracking servo
compensator.
K6 V14
Analog
Output
Output of voltage Reference. (1.4 V)
F3 VDAC0
Analog
Output
Output of General DAC.
H6 FVREF
Analog
Output
Output of Voltage Reference.
E3 VRDCO
Analog
Output
Output Voltage of Laser Diode Control in APC.
F4 VWDC1O
Analog
Output
Output Voltage 1 of Laser Diode Control in APC.
E1 VWDC2O
Analog
Output
Output Voltage 2 of Laser Diode Control in APC.
G5 VWDC3O
Analog
Output
Output Voltage 3 of Laser Diode Control in APC.
4-12
2. IC704 (R2A30209SP-W02Z)
: SPINDLE MOTOR AND 6CH ACTUATOR DRIVER
2-1. Block Diagram
STM
M
S
W
I
C
H
I
N
G
C
o
m
m
u
t
a
t
i
o
n
P
W
M
C
I
R
C
U
I
T
SPM
V/V converter
+
-
CTL
SLIDE2
V/ V converter
+ - C
T
L
+ - C
T
L
SL1+
SL1-
SL1IN
SL2+
SL2-
SL2IN
REF
SPIN
U
V
W
ACT1IN
ACT1+
ACT1-
ACT2IN
ACT2+
ACT2-
VM
SLIDE1
V/ V converter
P
W
M
C
I
R
C
U
I
T
P
W
M
C
I
R
C
U
IT

Current
sense
Current
sense
Current
sense
GND
GND
B
T
L

A
M
P
C
u
r
r
e
n
t

c
h
o
p
p
e
r

P
W
M
C
u
r
r
e
n
t

c
h
o
p
p
e
r

P
W
M
SPLIM
VCC
SLLIM
c
o
m
m
u
t
a
t
i
o
n
S
T
A
R
T
E
R
C
L
K
ACT3IN
ACT3+
ACT3-
B
T
L

A
M
P
B
T
L

A
M
P

OUTPUT Ron
1.8 ohm
6
.
4
M
H
z
F
r
e
q
u
e
n
c
y

7
5
K
H
z
C
u
r
r
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n
t

g
a
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n
0
.
8
8

A
/
V
F
r
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q
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c
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7
5
K
H
z
C
u
r
r
e
n
t

g
a
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n
0
.
8
8

A
/
V
C
u
r
r
e
n
t

g
a
i
n
3
A
/
V

0
.
6
A
/
V

F
o
r

/
A
C
T
1
/
A
C
T
2
/
A
C
T
3
V
M

G
N
D
BACK EMF
DETECTER
S
I
N

C
u
r
r
e
n
t

c
h
o
p
p
e
r

P
W
M
F
o
r

S
P
I
N
D
L
E
F
o
r

S
L
I
D
E
1
0
.
8

-
1
3
.
2
V
1
0
.
8
-
1
3
.
2
V
4
.
5
-
5
.
5
V
F
G

(

3
)
R
e
v
e
r
s
e

d
e
t
e
c
t
LO+
LO-
VM3
M
O

GND
H

B
r
i
d
g
e
+



-
E
N
1
E
N
2
F
o
r

L
O
A
D
I
N
G
4
.
5
-
5
.
5
V
7
-
1
3
.
2
V
S
P
G
S
G
a
i
n

S
e
l
e
c
t
(
S
P
M

a
n
d

A
C
T
)
E
N
A
B
L
E
COMMON
IPRP1
IPRO2 Pickup Protect
A
C
G
S
V
o
l
t
a
g
e

g
a
i
n

1
2

6
V
o
l
t
a
g
e

g
a
i
n

1
2

6
V
o
l
t
a
g
e

g
a
i
n

1
2

6
FG
T
S
D
TSDALM
OUTPUT Ron
1.8 ohm
OUTPUT Ron
1.5 ohm
OUTPUT Ron
1.5 ohm
OUTPUT Ron
1.5 ohm
OUTPUT Ron
1.5 ohm
OUTPUT Ron
1 ohm
F
r
e
q
u
e
n
c
y
1
5
0
K
H
z
4-13
2-2. Pin Function
PIN NO SYMBOL FUNCTION
1 SPIN Spindle control voltage input.
2 SL1IN Slide control voltage input 1.
3 SL2IN Slide control voltage input 2.
4 SPLIM Input terminal for spindle current limit.
5 VM2 Motor Power Supply 2. (for Slide)
6 SL2+ Slide non-inverted output 2.
7 GND GND.
8 SL2- Slide inverted output 2.
9 SL1+ Slide non-inverted output 1.
10 SL1- Slide inverted output 1.
11 GND GND.
12 U Motor drive output U.
13 V Motor drive output V.
14 W Motor drive output W.
15 TSDFLG TSD ag output.
16 COMMON Motor common.
17 IPRO2 Input terminal for ACT2 current protect.
18 SLLIM Input terminal for slide current limit.
19 FG Frequency generator output.
20 EN1 Input terminal for enable 1.
21 EN2 Input terminal for enable 2.
22 VM1 Motor Power Supply 1. (for Spindle)
23 SPGS Input terminal for gain select SPM.
24 IPRO1 Input terminal for ACT13 current protect.
25 ACGS Input terminal for gain select ACT.
26 VM3 Power Supply3. (for Loading)
27 LO+ Loading non-inverted output.
28 LO- Loading inverted output.
29 GND GND.
30 ACT2- ACT2+ inverted output.
31 ACT2+ ACT2+ non-inverted output.
32 5VCC 5V Power Supply. (for FS,TS,TL)
33 GND GND.
34 ACT1+ ACT1 non-inverted output.
35 ACT1- ACT1 inverted output.
36 ACT3+ ACT3 non-inverted output.
37 ACT3- ACT3 inverted output.
38 ACT3IN ACT3 control voltage input.
39 ACT2IN ACT2 control voltage input.
40 ACT1IN ACT1 control voltage input.
41 LOIN Loading control input.
42 REF Reference voltage input.
4-14
3. PICK-UP CONNECTOR TERMINAL PIN ASSIGNMENTS (LPC A11V)
NO. LPC-A11V Description Detail Function
1 FCS2+
ACT
FOCUSING2+
2 FCS2- FOCUSING2-
3 TRK+ TRACKING+
4 FCS1+ FOCUSING1+
5 TRK- TRACKING-
6 FCS1- FOCUSING1-
7 A-
CMU
SHIFTER
Stepping Motor A- Terminal.
8 B- Stepping Motor B- Terminal.
9 A+ Stepping Motor A+ Terminal.
10 B+ Stepping Motor B+ Terminal.
11 PGND
PDIC
GND for PDIC.
12 NC PDIC BD Output Switch Port.
13 VCC_LG HFM VCC.
14 A A output.
15 B B output.
16 C C output.
17 D D output.
18 SA SA output.
19 SB SB output.
20 SC SC output.
21 SD SD output.
22 NC PDIC BD Output Switch Port.
23 RF+ RF (+) output for BD and DVDCD.
24 RF- RF (-) output for BD and DVDCD.
25 SW2 PDIC BD Output Switch Port.
26 SW1 PDIC BD Output Switch Port.
27 VREF_PD PDIC Reference Supply Terminal 2.1 V.
28 PD_VCC PDIC Power Terminal 5 V.
29 PGND GND for PDIC.
30 SW 2-Wavelength PDIC DVD/CD/Sleep Change over SW.
31 GND
LD
HFM IC
Monitor
GND for LD and HFM IC.
32 LDI_BD LD control for LD, BD.
33 LDI_CD LD control for LD, CD.
34 LDI_DVD LD control for LD, DVD.
35 GND GND for LD and HFM IC.
36 TEMP Thermistor.
37 VCC VCC for HFM IC.
38 MON_CD/DVD Monitor output for DVD and CD.
39 MON_BD Monitor output for BD.
40 SEL_DVD Select input for DVD Monitor (L: enable).
41 SEL_CD Select input for CD Monitor (L: enable).
42 GND GND for LD and HFM IC.
43 GND GND for LD and HFM IC.
44 GND GND for LD and HFM IC.
45 GND_BDPD GND for Back monitor PD, BD.
4-15
BLOCK DIAGRAM
OPU
Ethernet
7.1 CH Audio
2 CH Audio
S/PDIF
HDMI 1.4
Component
CVBS
DVO
USB 2.0
Motor
Driver
NAND
1 GB
NOR
1 MB
DDR2
384 MB
Audio
DAC
MT8555
2 HD decode
800 MHz ARM11
750 MHz ARM11
400 MHz Audio DSP x 3
HDMI TX/RX 1.4
Ethernet
SATA
HDMI 1.4
DVI
4-16
MEMO