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LAD TECHNICAL BULLETIN
TASKalfa 3050ci/3550ci/4550ci/5550ci
Bulletin #
TASKalfa 3050ci/3550ci/
4550ci/5550ci-12
Model
3050ci/3550ci/
4550ci/5550ci
Date

10/17/13
Updated Serial Number
3050ci/ N2P3611391 to 11393/N2P3611395 and above, 3550ci/ N2J3603677 and above,
4550ci/ N2D3603494 and above, 4550ci AK/ NWS3601837 and above, 5550ci/ N283601688 and above
The EEPROM has been updated at the factory from June 2013 production and from Serial Numbers listed.
Subject
MEASURE FOR COUNTER ERROR AND EEPROM REPLACEMENT
This technical publication is confidential information that is the property of KYOCERA Document Solutions America, Inc. It is solely for the use of
KYOCERA Document Solutions authorized dealers. This information may not be published, reproduced, sold, or copied in any media. Its
unauthorized use is prohibited. Copyright 2013 by KYOCERA Document Solutions America, Inc. All rights reserved.

As the MFP approaches two million pages, the data on the EEPROM may become corrupt. The most commonly seen
issue is incorrect page counts with the following counters: Counter FAX Other2 (Custom size) Counter, Copy Scan
Counter, FAX Scan Counter, etc. In most cases, this issue does not occur until the page count is close to two million
pages, however, various factors can cause it to occur sooner.

As a Preventative Measure for machines in the field, Technical Services recommends replacing the EEPROM at the next
600K PM, following the provided procedure.

A New Blank EEPROM and Procedure will be included with the MK-8305A/8505A 600K B&W Maintenance Kit
for a period of 12 months from the original issue date of this Bulletin. A Label EEPROM Included will be
placed on the outside of the MK Kit for identification.

If you find that the Meter Count issue has already occurred, it is necessary to obtain a Programmed EEPROM from
KDA. Contact the Diagnostic Center to report the problem and be provided with the procedure to follow. A complete set of
status pages are required (Maintenance Mode U000). Lead time for a new Programmed EEPROM is approx. two weeks.

Note: A Blank EEPROM CAN NOT be used to resolve the problem if the Meter Count issue has already occurred.

Field Measure if Error has not Occurred (Summary):

1. Print ALL Status Pages.
2. Download and Install the Exclusive MAIN Firmware to backup the EEPROM data to the HDD.
3. Replace the EEPROM on the Main PWB with the new Blank EEPROM.
4. Restore the backup data from the HDD to the new Blank EEPROM.
5. Print All Status Pages to Check the data for any difference before and after the change.
6. Reinstall the current full Combined Firmware Pack posted on KDAconnect

Exclusive MAIN Firmware for EEPROM Data Backup
Type Program No. VER. Models
MAIN 2LC_2F00.C06.100 C06.100 5550ci/4550ci/3550ci/3050ci
2K9_2F00.C06.100 C06.100 7550ci/6550ci
MAIN 2LF_2F00.C06.100 C06.100 8000i/6500i
2LH_2F00.C06.100 C06.100 5500i/4500i/3500i
Note: Only one Model Main Firmware can be copied to a USB Stick at one time.

TASKalfa 3050ci/3550ci/4550ci/5550ci-12
October 17, 2013
Page 2


Backup Procedure:

Backup the EEPROM Data to the HDD using the Exclusive MAIN Firmware.

1. Print All Status Pages, Mode U000.
2. Turn the Power switch OFF.
3. Insert the USB memory Stick containing the Exclusive MAIN Backup Firmware
Note: To Prevent an Error, Only One Model MAIN Firmware can be copied
onto a USB Stick at a time.
4. Turn the Main Power ON to Upgrade the Firmware.
5. When complete, turn the Main switch OFF, remove the USB Stick, and turn the
Power ON.
6. Enter the Maintenance Mode.
7. Select U026 (Pulling Backup Data). Select Backup and press the Start key to execute.
8. Backup is executed. (Active is displayed while processing.) (Time required: Approx. 5 sec).
9. Turn the Power switch OFF when prompted from the panel. (Note) An error code displays next to the button if the
procedure fails. Refer to the Error List on Page three.

Restore Procedure:

Restoring the Backup Data on the HDD to the New Blank EEPROM

1. Disconnect the Power cord from the Power outlet. Remove the rear Cover.
2. Remove the EEPROM on the Main PWB (Do not discard or damage) and install the new Blank EEPROM.
Be sure all pins are seated correctly on the socket. (See Page three for Precautions).
3. Plug the Power cord in and turn the Power switch ON.
4. Service call error C0180 or C0640 triggers. The C0640 displays if the machine has the
Data Security Kit installed.) (Self Diagnosing, Please Wait will Display).
Continue the procedure.
5. Enter the Maintenance Mode.
6. Select U026 (Pulling Backup Data). Select Restore and press the Start key to execute.
7. Restore is executed. (Active is displayed while processing.) (Time required: Approx. 5
sec.)
8. Turn the Power switch OFF when prompted from the panel. (Note) An error code displays
next to the button if the procedure fails. Refer to the Error List on Page three.
9. Insert a USB Stick with the current Combined Firmware Pack posted on KDAconnect.
10. Turn the Power Switch ON.
11. When completed, turn the Power switch OFF, remove the USB Stick and turn the Power ON.
12. Print All Status Pages, Mode U000 to confirm data (meter counts, etc is same as before the change.

U000 Report Check these areas
Maintenance Maintenance Report U251/U252/U265
User Status Status Page Counters
Event Event Log JAM/C Call Count
Network Status Network Status Page MAC Address

13. If successful, reinstall the rear cover and discard the old EEPROM.

Corrective Measure when Error or Interruption Occurs during the Procedure

When an Error occurs, please reinstall the original EEPROM to the machine and restart the procedure.

1. Turn the Main Power OFF.
2. If an error occurs after replacing the new EEPROM, please reinstall the original EEPROM.
3. Turn the Main Power ON.
4. Select U026 (Pulling Backup Data). Select Reset and press the Start key to execute.
5. Turn the Main Power OFF when prompted.
6. Turn the Main Power ON and resume the procedure starting with Backup procedure.

TASKalfa 3050ci/3550ci/4550ci/5550ci-12
October 17, 2013
Page 3

Error code list

When a Backup/Restore Processing Error occurs, an error code is displayed next to the button and a message is
displayed to prompt you to turn the Main Power OFF.

Restart the procedure if any of the following errors occur.

C001 EEPROM access error
C105 Backup file write error
C101 Timeout of demand to Engine (Writing/reading is not finished for 400sec.)
C106 Backup file read error
C102 Controller backup file size error
C107 Memory ensuring error
C103 Backup file size error of Engine status data
C201 Backup/Restore Verify check error of Controller backup file
C104 Engine counter data backup file size error
C202 Backup/Restore Verify check error of Engine backup file


Current Firmware

3050ci/3550ci/4550ci/5550ci Combined Firmware Pack V6.00 or above


Parts Information
Quantity
No. Old P/N New P/N Description Old New Dealer Price
1 ----------- 7UMDEC512K81HQ1 IC EEPROM - 1 $4.46


New EEPROM Identification

(The New EEPROM can be identified by an R marking as shown)



























New EEPROM
R marking

MAIN PWB
Precaution: Be sure to reinstall
the EEPROM with reference to
the notch on the EEPROM and
PCB Socket.
TASKalfa 3050ci/3550ci/4550ci/5550ci-12
October 17, 2013
Page 4

Maintenance Report Example


When U026 is executed to restore the Backup Data, the year/date/time is displayed on the Status Page, Line 2 as
shown (991 Scanner Counter).















FFFFFFFFFFF is displayed before the Restore.
A number sequence is displayed after the Restore.

Example: 13101006517

Year Month Date Hour Minute Fixed
1 3 1 0 1 0 0 6 5 1 7



If you have questions regarding the information in this Technical Bulletin, please contact our LAD Technical Support Line
at 1-305-421-6660