THE DIGITAL CONTEXT FOR

THE MALAYSIAN
PUBLIC SECTOR
DATO DR. NOR ALIAH BINTI MOHD ZAHRI
DEPUTY DIRECTOR GENERAL (ICT), MAMPU
GOVERNMENT CHIEF INFORMATION OFFICER
NATIONAL DIGITAL CONFERENCE 2012
3-4 July 2012
1
CONTENT
Digital Malaysia
Landscape
Challenges
Global Practices
The Current Initiatives
2
Preservation and
enhancement of unity
in diversity
Effective Delivery of
Government Services
New Economic Model:
A High Income, Inclusive
and Sustainable Nation
Smooth Implementation of
Government Development
Programmes
1 Malaysia
Government
Transformation
Program (GTP)
Economic Transformation
Program (ETP)
10
th
Malaysia Plan
NEM
People First,
Performance Now
6 National Key Result
Areas (NKRA)
131 Entry Point Projects
60 Business Opportunities
8 Strategic Reform
Initiatives (SRIs)
Smooth Implementation of
Government Development
Programmes
Digital strategy for Malaysia leveraging existing initiatives &
creating new opportunities in the digital economy
NATIONAL TRANSFORMATION AGENDA
3
DIGITAL MALAYSIA LANDSCAPE

Total GNI : From 12.5% to 17%
"We will build an ecosystem that promotes the pervasive
use of ICT in all aspects of the economy to create
communities connected globally & interacting in real time.
at the Global Science & Innovation Advisory Council in New York, USA on 17thMay,
2011
Digital Malaysia is a cornerstone of the National
Transformation Policy. By supporting the creation of
a cohesive and holistic approach to achieve a truly
digital nation, Digital Malaysia completes the
National Transformation Agenda together with the
ETP, GTP, PTP and RTP
at the MSC Malaysia International Advisory Panel Meeting, on 19thOctober,
2011
4
Availability:
- 2012: 50% of services available online
- 2015: 90% of services available online
- 2020: 90% of services available online, 10% e-forms
Usage:
- 2012: 50% of total transactions online
- 2015: 90% of total transactions online
- 2020: 90% of total transactions online, 10% e-forms
By 2011: Digital document management system
established
By 2012: 70% of intra-government letters/memos,
invitations, circulars and meeting minutes online
By 2012: 90% of meeting invites online
Establishment:
- 2012: 50% of all 18-above have account
- 2015: 100% of all 18-above have account
Usage of Value Added Services:
- 2012: 15% of registered users
- 2015: 30% of registered users
- 2020: 50% of registered users
Total = RM211 Mil

1.Maintenance
2.Incremental Storage
3.Managed Lifestyle
4.Additional BB
Subscription &
Mobile Data
5.Info Government
6.Downloading
Services, National
Archives and e-
Library
7.Transaction Fees
(paid for transaction
over online, mobile,
kiosks)
8.Kiosk Connectivity
Key
Initiatives
Expected Outcomes Revenues
GNI, JOBS, CAPEX,
OPS TARGETS
GNI
RM1.1 billion
Jobs
1,000
CAPEX
RM 484 Mil
% Online Services
= 25%
% Online
Transactions
= 25%
% Pop >18yrs has
1MyEmail = 30%
Common Targets
Operational KPI/Targets
NATIONAL KPI & GNI IMPACT - EPP 8 E-GOVERNMENT
E-Counter
Paperless
Government
1MY
Account
5
6
Reach critical
scale
Increase
global
awareness
Enhance
credibility
Set up centralised government shared
services centre
Facilitate discussions between GLCs and
outsourcing providers
Run trade missions to target markets
Subsidise certification programmes for
companies and professionals
Benchmark companies to increase
transparency and foster competitiveness
Launch global marketing campaign in target
markets
Impact
Growth Levers
Initiatives
1
2
5
6
7
8
Introduce policy incentives to encourage
M&A
Increase dedicated sales representation in
target markets
3
4
USD 2.1 bn
Additional GNI in 2020
43,000
Additional jobs in 2020

USD 661 m
Private
investment
(2010-2020)

USD 52 m
Public
investment
(2010-2020)
NATIONAL KPI & GNI IMPACT EPP2-1: GOVERNMENT OUTSOURCING
Information
Architecture
ICT
Governance
Knowledge
Management
Infrastructure
Architecture
Enhancing
Information Sharing
Improving ICT
Governance
Strengthening the
Infrastructure
Managing Knowledge
Effectively
Objective
To achieve a whole-of-
government by providing
connected service delivery
To improve service delivery
and decision making through
an informed knowledge
environment
To increase public sector
productivity, add value and
improve efficiencies through a
whole-of-government approach
on ICT infrastructure
To strengthen the ICT
governance structure to support
and align with the national
strategic priorities and initiatives
by creating a more responsive
governance environment to
improve speed of decision
making and delivery
Source: Public Sector ICT Study, MAMPU 2010
PUBLIC SECTOR ICT BLUEPRINT
7
Pervasive use of ICT towards a citizen
centric and whole-of-Government
Approach Public Service
To provide seamless online services
to the citizens, business and
Government through a connected
Public Service
MI S S I O N
8
PUBLIC SECTOR ICT STRATEGIC PLAN 2011 2015
V I S I O N
8
STRATEGIC
DIRECTIONS
PUBLIC SECTOR ICT STRATEGIC DIRECTIONS
9
Towards Zero Face-to-Face
Service Delivery
Towards Paperless
Government
Inculcating Information
Sharing and
Interoperability
Cross Agency Collaboration
Towards Seamless Services
Government Shared
Services
Skills and Expertise
Internalisation of Public
Sector ICT Personnel
PT6
PT1 PT2 PT3
PT4 PT5
6 POLICY TARGET
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CHALLENGES

Culture
Governance
Complexity
Security/Privacy
Global Practices
Content/Service
Building a Citizen Centric
Culture
Project Governance
Intra-agency Functions
Protecting Government
and Citizen Assets
Network, Infra, Business
apps & Process
In-house Development
Shared Service Center
Business Requirement
Service Governance
Inter-agencies
Interoperability
Less Focus on Business
Operation
Citizen Empowered
Access to Data
Out-sourcing Model
Center of Excellence
11
12
WASEDA UNIVERSITY INSTITUTE OF e-GOVERNMENT RANKINGS 2012
2011 Rank 24 with 67.37 score
13
UNITED NATION E-GOVERNMENT SURVEY 2012
e-Government
Development in South-
Eastern Asia
14
UNITED NATION E-GOVERNMENT SURVEY 2012
Top 20 Countries in
Online Service Delivery
Source: Public Sector ICT Study, MAMPU 2010
Citizen Centric Service
Citizen Participation
Citizen Empowerment
Business Centric Service
Open Data
Open Standard Solution
Open Source
Software Model Identity Management
Unified Id
Cloud Computing
Mobile Apps
Single Window Sign-on
Green Technology
GLOBAL INITIATIVES
Shared Services
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DIGITAL GOVERNMENT ECO-SYSTEM
Citizen
Participative
C
o
l
l
a
b
o
r
a
t
i
v
e

SUPPORT
Participative
C
o
l
l
a
b
o
r
a
t
i
v
e

Transparent & Integrated
Government
Government
Data transparency
Integrated system
Data protection and privacy

Citizen
Participative involvement
Empowerment in service innovation

Businesses
Collaborative effort
16
THE NEW NORMAL
+
CEPAT TEPAT INTEGRITI (CTI)
PRODUCTIVITY CREATIVITY INNOVATION (PCI)
17
2010-2012
Visioning
10
th
Malaysia Plan
(2010 - 2015)
Government
Transformation
Programme (2010)
Economic Transformation
Programme (2011)
Public Sector ICT Strategic
Plan
(2011-2015)
Digital Malaysia (2011)
2012-2015
Service & Content
Improvement
Online Services
Mobile Services & Apps MySMS,
MyMobile.
Digitisation of Documents
National Archive, U-Library
Paperless Government Initiatives
DDMS, myMesyuarat.
Integrated Services MOSP,
GREAT.
Infrastructure 1Gov*NET, 1GovUC,
Gov Data Center, 1GovCloud.
2015-2020
Maturity & New Innovation
Information Infrastructure
Big Data Framework
Mobile Initiatives
Wireless Accessibility
Open Data Policy & Framework
Social Networking Services
Cloud, Mobility, Big Content
Security & Privacy Complexity
PUBLIC SECTOR ICT TRANSFORMATION PROGRAMME
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INTERNET
1Gov*Net
Agency
Agency
PCN
Agency
Agency
Agency
INTERNET
Agency
Integrated and Secured
Network
Managed Centrally 24x7
14,000 premises connected
with 4 10Mbps by 2015
Connectivity to EG application
and services
Support various communication
services - data, voice and video
conferencing
Agency
GOVERNMENT INTEGRATED TELECOMMUNICATION NETWORK
20 20
INTEGRATED COMMUNICATION SCENARIO
TELEPRESENCE SERVICES
EMAIL, CALENDARING & CONTACT
Users: 200,000
Instant Messaging,
Presence, Audio, Video
& Web Conferencing
1GOVUC GOVERNMENT UNIFIED COMMUNICATION
B
E
N
E
F
I
T
S
Lessen Transport and Travel expenses
Free VOIP charges
Lessen ICT maintenance & Operation cost
ICT Cost Saving
Lessen ICT hardware & Communication accessories
Paperless office
Lessen petrol consumption
Green IT Initiatives
Integrated access
Unified communication across agencies
Enhance Communication Efficiency
PUBLI C SECTOR DATA CENTRE
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OBJECTIVE OF STUDY - To provide comprehensive baseline data on
Public Sector ICT infrastructure focusing on data centre and network.
*Does not include user end-points, School*Net and
Armed Forces
Disparate Network
Services and
Connectivity
Disparate DC and
DRC
Inefficient ICT
Infrastructure
KEY
FINDINGS
65% sites with multiple links
87% sites with < 2Mbps
22% of agencies have DC
Total - 393 DC
94% owned where
11% tiered and 89%
unclassified
6% outsourced
4% of agencies have DRC
43% owned and 57%
outsourced
19% of subscribed to Value
Added Services (VAS)
19 agencies have more than
one DC
41% of DC does not have
SOP, DRP and BCP
80% or DRC does not have
SOP, DRP and BCP
Impact Study and Review of GCC Service Catalogue
Entend Service Catalogue, Provision (DaaS & BPaaS)
R&D Security and Data Privacy
R&D Interoperability and Integration
1GOVCLOUD: I MPLEMENTATI ON ROADMAP
2011 2012 2013 2014 2015
Capacity planning and asset
mapping of existing DC
Standardise and virtualise existing
resource
Established GCC Service Catalogue for IaaS, PaaS and
SaaS
Deploy GCC services (IaaS, PaaS & SaaS)
Established cloud enablement services (IaaS, PaaS &
SaaS) in GCC
Consolidate and migrate services from 68 agencies
Change Management
Capacity Building
Establish Centre of Excellence (CoE)
Optimisation of GCC Offerings
(IaaS, PaaS, SaaS, DaaS & BPaaS)
Impact Study and Review

22
Government Data Centre
#2
DRC for GDC1
Provide data center
facilities and hosting
services (IaaS) to 48
government agencies
Provide Platform (PaaS)
to Public Sector ICT
Developers
1GovCLOUD
Source: Data Centre & Network Baseline Study
Government Data
Centre #1
Provide data center facilities
and hosting services (IaaS)
to 20 government agencies.
Provide Platform as a
Service (PaaS):
MyGovXchange: payment
gateway service to 28
agencies to support online
service delivery
MyGovernment Portal:
web service to 60
agencies.
Software as a Service (SaaS):
Consolidated unified communication
for 200,000 users in the Public Sector
myMeeting
Service Intelligence
Digital Document Management System

1 2
3
23
24
Wireless Internet & Intranet
access
PUTRA WIFI
Users:
All Public Sector employees at 30
agencies within Putrajaya &
Cyberjaya
Secured and managed
wireless access to EG
applications through
1Gov*Net
SERVICE INTELLIGENCE (SI)
NKEA CCI EPP8 : E-Government
26
A centralised repository of citizens and
permanent residents personal
information accessible by government
agencies
UPDATE ONCE, USE MANY
Go Live @ 4 pilot agencies since 14
December 2011
o Enquiries : 435, 014
o Update Address : 319, 379
DELIVERY
CHANNELS
myIDENTITY
27
DIGITAL DOCUMENT MANAGEMENT SYSTEM
H/w, S/w &
Storage
Procurement
Data Center
Infra
DDMS & DRC
h/w & s/w
maintenance
Manage Centrally
at MAMPU
Agencies benefit DDMS
application making
paperless government
through cloud a reality
20,000 users by 2014
DDMS Benefiting Through Government Cloud
28
100
agencies
300
agencies
600
agencies
725
agencies
2012
2013
2014
2015
MyMesyuarat - SaaS that enables meeting
management, minutes of meeting, monitoring and
tracking of decisions online
MyMESYUARAT
Integrated online services
No Wrong Door approach
Malaysia Online Services Portal (MOSP)
with a single sign-on feature
GOVERNMENT REGIONAL ELECTRONIC
ADVANCEMENT TRANSFORMATION (G.R.E.A.T)
30 Integrated online
services
10 agencies
29
30
MALAYSIA ONLINE SERVICE PORTAL
MyGovernment Online
Service Portal
Single Sign-on
MyServices
MyBayar
MyForms
Search Engine (domain .gov.my)
Content Aggregator (domain
.gov.my)
31
WEBSITE INFORMATION UPDATE
More than 90% of
information are
updated
MINISTRY
STATE
ONLINE SERVICES UPDATE
32
Status till 25 May 2012
(TOTAL SERVICES : 10,452)
80%
65%
51.68%
90%
ONLINE SERVICES
33
Status till 25 May 2012
MINISTRY
STATE
34
MOBILE GOVERNMENT INITIATIVES
36
myApp
myApp Tourism
37
myMMS
Multimedia service delivery through
melalui MMS using ONE number
15888 for all Government agency
myMMS
15888
Information On
Demand (IOD)
Document On
Demand (DOD)
Complaint
Announcement
myMMS 15888
Payment services through mobile
myPay
ICT SECURITY INITIATIVES
MALAYSIA GOVERNANCE, RISK AND COMPLIANCE (myGRiC)
ISMS
Information Security
Management System
OUTCOME
BCP
Business Continuity
Plan
38
39
(Public Sector OSS Master Plan)
39
OPEN SOURCE SOFTWARE (OSS) DIGITAL CONTRIBUTION
~ 14X increase in OSS
usage since Launching
of the OSS Master
Plan
40
ICT Strategic Management
Information Management
ICT Project Management
STRATEGIST
Systems Development
Database Management
SYSTEM DEVELOPER
Network Management
ICT Security Management
Data Center Management
TECHNICAL
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C
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ENHANCED PUBLIC SECTOR ICT HUMAN CAPITAL
NKEA CCI EPP
E-Government
Day
Malaysia
CIO
Conference
1Malaysia
Broadband
Carnival
Roadshow:
Broadband
Community
Centre and
Rural Internet
Centre
New Media,
Mass Media,
Electronic
Media
ENGAGING THE CITIZENS
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TOGETHER WE TRANSFORM
THANK YOU
gcio@mampu.gov.my
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