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To support National Heart Week, the Heart Association plans to install a free
blood pressure testing booth in El Con Mall for the week. Previous experience
indicates that on average, 10 persons per hour request a test. Assume arrivals are
Poisson from an infinite population. Blood pressure measurements can be made at a
constant time of 5 minutes each. Assume the queue length can be infinite with FCFS
a. What average number in line can be expected?
Lq = 2/(- )
Average number waiting in line= (arrival rate)2/service rate(service rate
arrival rate)
4 customers can be expected
b. What average number of persons can be expected in the system?
Ls = /-
Average number in system= arrival rate/(service rate arrival rate)
5 customers can be expected
c. What is the average amount of time that a person can expect to spend in line?
Wq = Lq/
Average time waiting in line = average number waiting in line/arrival rate
0.417 hour
~25 minutes (25.02)
d. On the average, how much time will it take to measure a persons blood pressure,
including waiting time?
Ws = Ls/
Average total time in the system = Average number in system/arrival rate
0.5 hours
30 minutes
e. On weekends, the arrival rate can be expected to over 12 per hour. What effect will this
have on the number in the waiting line?
At 10 per hour:
Lq = 102/12(12-10) = 4.17
Using ratio and proportion:
5 customers
The number on the waiting line would increase by 1.

13. L. Winston Martin (an allergist in Tucson) has an excellent system for handling
his regular patients who come in just for allergy injections. Patients arrive for an
injection and fill out a name slip, which is then placed in an open slot that passes
into another room staffed by one or two nurses. The specific injections for a patient
are prepared, and the patient is called through a speaker system into the room to
receive the injection. At certain times during the day, patient load drops and only
one more nurse is needed to administer the injections
Lets focus on the simpler case of the two namely, when there is one nurse. Also,
assume the patients arrive in a Poisson fashion and the service rate of the nurse is
exponentially distributed. During this slower period, patients arrive with an
interarrival time of approximately three minutes. It takes the nurse an average of
two minutes to prepare the patients serum and administer the injection
a. What is the average number you would expect to see in Dr. Martins facility?
= /-
Average number in system= arrival rate/(service rate arrival rate)
2 customers