Audit Seafront Report

Destination Access Audit of Brighton City Centre
and Seafront Report

31
st
May 2005
Submitted by Brian Seaman of
Tourism for All Services Limited
Tourism for All Services Limited/Tourism for All UK
Enham Place
Enham Alamein
Andover
Hampshire
SP11 6JS
Tel: 01293 776225
E-mail: brian@tourismforall.org.uk
URL: www.tourismforall.org.uk
2
Contents
Page 2-3 - Contents
Page 4-7 - Executive Summary
Page 7 - Background and Aim of the Project
Page 8 - Some Key Issues
(that may affect a choice of destination for disabled visitors)

The Audit
Page 9 - Information Provision
Page 10 - The VisitBrighton Website
Page 10 - DisabledGo
Page 10-12 - Disabled Access Advisory Group (DAAG)
Page 13 - Feedback from Brighton Evening Argos Article
Page 13 - Access Officer for Brighton
Page 14 - Physical Assessment
Page 15 - Methodology
Page 15 - Factors contributing to accessibility
Page 16 - Means of Escape from Accommodation or Attractions
Page 16 The Disability Discrimination Act
Page 17 - Report format
Findings
Page 18-22 - Transport
Page 18 - Brighton Railway Station
- Rail Services to Brighton
- Information About Rail Services
- New Trains
- Assisted Travel by Rail
Page 19-20 - Southern Railways Policies
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Page 21 - Brighton & Hove Buses and other services
- Bus Information
- Priority Seats on Buses
- Real Time Information
- Bus Stop Access Working Group
- National Express
Page 22 - Megabus.com

Page 23 - Park & Ride
Page 23-26 - Pedestrian Routes
Page 27-28 - Parking Policies
Page 28-30 - Public WCs
Page 30-31 - Buildings
Page 31-34 - Accommodation
Page 34-36 - Attractions
Page 36-38 - Shops
Page 38-40 - Shopmobility
Page 40 - Restaurants
Page 40-41 - Seafront
Page 41 - A Brief Summary
Page 42-93 - Photographic record of Brighton with commentary (March 2005)
Page 94 - Acknowledgements
Page 94 - Disclaimer

Appendix
Page 95- - Summary of Recommended Actions
109
4
Executive Summary
A Brief Description of the Study Area
Brighton city centre is situated on a hill that runs from north to south from the railway station
down towards the sea, and down from west to east across the study area. Within the study area
there are historic street layouts with many buildings dating back several centuries, alongside
modern landmark structures jostling with the increasing demands of transport and travel.
Disabled visitors need to be aware of the physical features of the destination so that they are
prepared for some routes that have gradients of up to 1:6, including Trafalgar Street down to
North Laine from the railway station.
It is important that all visitors know what to expect when they are preparing to visit the
destination, and a description of the city centre and any access issues would be helpful so that
they can plan ahead in the certain knowledge that they have been given accurate advice about
the facilities and services that are available. This is especially true of accommodation when this
can adversely affect a disabled visitors experience for days on end if it is not as accessible as
required.
It can be busy at times especially at peak holiday periods, bank holidays and weekends, and for
some disabled visitors avoiding these times might reward them with an improved experience.
Rail Travel to the Destination
Arrival at Brighton railway station may be on board one of Southern Railways newest trains
which offer wheelchair accessibility and a range of facilities for users with a sensory disability.
Southern are pursuing an active policy to make their services accessible within a budget that is
governed by the Strategic Railway Authority.
Public Transport Operations to/within the Destination
Intercity coach services that serve Brighton were not wheelchair accessible at the time that this
report was written, but it will only be a few years before these too will be fully accessible.
For independent wheelchair users and companions the bus service within Brighton now offers
some 130 vehicles with wheelchair access, and at many bus stops both within the study area
and elsewhere there is a raised kerb that reduces the gap between the bus platform and the
pavement.
Many more taxis now offer a wheelchair accessible option, and the wait for an accessible vehicle
has been reduced considerably.
If wheelchair users are travelling together as a group, public transport is not likely to be an option
as this is limited to one wheelchair user per bus. They are more likely to need direct access to
parking within the destination, preferably in a level drop-off point such as the seafront.
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Parking for Disabled Visitors
Independent disabled visitors, who are unsure about parking regulations in Brighton, may feel
compelled to use the well-signed off-street parking, rather than risk parking in an area with which
they are not familiar. Here at off-street parking they can expect to pay the standard charges that
non-disabled people are expected to pay, except they may not have had the option of travelling
into the city by public transport. This is especially true when it comes to making a decision to
travel to the resort at short notice, as travel companies expect at least 24 hours notice if
individuals are likely to need assistance.
Aspects of the Physical Environment for Pedestrians
There are some narrow streets and pavements in the historic parts of Brighton such as North
Laine and The Lanes, and for wheelchair users and visually impaired visitors this may present
some challenges when faced additionally with gradients, crossfalls, street furniture including
lamp posts, bollards and A-boards.
There are some crossing points at junctions where the road surface has been raised to meet the
kerb, which creates reasonably level routes between areas of interest, particularly parts of the
North Laine area.
Some manual wheelchair users may need assistance to enable them to take in some of
Brightons attractions, including the beach, where there are gradients of up to 1:6 on ramps with
lengths of around 30m from the seafront.
Public WC Provision
One of the first ports of call may be to one of Brightons accessible public WCs, here there is
some choice, but the option chosen may not give a very good first impression of facilities which
are on offer at the destination.
The public facility at the Lower Promenade (opposite West Street) offers the most modern
facilities (of public WCs seen) with a choice of left or right hand transfer, although there is a
steep ramp to negotiate in order to reach them from Grand Junction Road down to the Lower
Promenade.
Shopping
Brighton offers a range of shopping experiences for visitors from individual units in North Laine
and The Lanes through to high street shops in Western Road and the Churchill Shopping
Centre. Access to smaller outlets in historic areas may be via level access or steps. In the
Churchill Shopping Centre there is better access with level, ramped or lift access to all facilities.
There are more unisex accessible WCs in the shopping centre than in other shopping areas.
Restaurant Provision
The larger chains of fast food restaurants tend to offer wheelchair access and an accessible WC,
but the independent and individual restaurants in Preston Street and elsewhere in Brighton do
need to be checked for access and facilities before being chosen. Of the restaurants in Preston
Street there are some with level access and others with up to 2-3 steps at the entrance.
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Accessible Accommodation within the Destination
From a small amount of research undertaken, hotels with accessible facilities tend to be in the
more expensive bracket so may be affordable by conference delegates, or those visiting
Brighton on business, but not necessarily for families. Having said this, it is important to offer
hotels that meet the exacting requirements for quality that meeting planners are seeking.
It may be helpful to consider how smaller or independent accommodation providers might be
encouraged to make greater provision for disabled guests both in the study area and beyond.
Access at Attractions within the Destination
Of the attractions there are a few that are operated by Brighton & Hove City Council within the
study area, including the Royal Pavilion and Brighton Museum & Art Gallery. Within these there
are facilities for visitors who use a wheelchair or who have a sensory disability. The Royal
Pavilion is improving access to facilities above the ground floor and the unisex accessible WC on
the ground floor.
There is much that has been achieved in Brighton to make it an accessible destination, but there
are some areas which this report hopes to address, to make the resort an even better place for
disabled visitors, where they will feel comfortable and well provided for. Where information
about the level of accessibility of individual products and services may be relied upon when
choosing to travel to the city, and aspirations met and exceeded.
Brighton has:
Policies, procedures and practices that encompass the requirements of disabled visitors
in both the Local Transport Plan and the Tourism Strategy.
An information service (operated by Disabled Go) that has been collecting, collating and
disseminating information via their website about accessible facilities and services in
Brighton.
A much improved accessible rail service to Brighton railway station (eg: new Southern
trains are designed to be more accessible to passengers).
A public transport system that is being upgraded continually to enable use by wheelchair
users and individuals with a sensory impairment (eg: Brighton & Hove Buses now operate
a fleet where 50% of the vehicles are now easy access, and an ongoing process to
improve access to buses from the kerb).
An increasing number of accessible taxis, so that the wait for one has been considerably
reduced.
A positive policy towards enabling those displaying a Blue Badge to park on-street closer
to facilities and shops where this has been possible.
A current review of directional signage to see where improvements can be made.
Some positive developments in the layout of street design to facilitate crossing at
junctions in historic areas (such as North Laine).
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Some hotel accommodation with level access showers for visitors who are unable to use
a bath.
Attractions that have been improved for visitors with disabilities, including the Royal
Pavilion, Brighton Museum and the Brighton Dome.
Designated accessible public WCs in some of the most popular areas for visitors.
Churchill Square, a modern, covered shopping centre with a level of accessibility built-in
to the design.
A cross-section of accessible shops and outlets in the city centre.
A Shopmobility service, based in Churchill Square which has recently had improvements
to directional signage to aid visitors.
A cross-section of restaurants which are accessible and some that have a designated
accessible WC.
Access to main post offices and most banks.
Background and Aim of the Project
Tourism for All Services Limited was appointed by Tourism South East and Brighton & Hove City
Council to review a defined study area within Brighton city centre with regard to its accessibility
for disabled visitors.
The study area was to be within the boundary of Preston Street to the west, Clifton Terrace,
Church Street, Queens Road and Trafalgar Street to the north, St Georges Place down to Old
Steine, along Madeira Drive to the east, taking into account access to facilities along the seafront
between Madeira Drive and Preston Street. Specifically this was to include the railway station,
Churchill Square, the historic areas of North Laine and the Lanes, together with a sample of
environments at or around accommodation, shops, restaurants and attractions within the area.
This would include the ability for visitors to travel easily between venues, accessible parking and
WCs for example.
The audit was to assess in a holistic way the capacity of disabled visitors and residents to enjoy
their entire stay or day out in Brighton, by studying the visitor journey and experiences from
arrival through to departure. It would include examining information provision regarding the
destination, how accurate or detailed this was, and the actual situation in the study area.
The weather conditions during the initial period of the audit were windy and cold, with snow
showers and rain. This made it difficult to stay outside for longer than a few hours at a time.
Nevertheless, as much ground as possible was covered in the period allocated.
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Some Key Issues (that may affect a choice of destination for disabled visitors)
Although some of these key issues are not within the brief, TfA is aware of the effect that the
following may have on the decisions made by people with disabilities considering a visit to any
destination. These include:
1/ A perceived lack of reliable and detailed information to enable individuals to come to an
informed decision about the suitability of facilities at a destination. A lack of description or
pictures to help identify facilities. In the experience of staff at TfA this is a factor that is
most frustrating for potential travellers.
2/ A perceived lack of reliable and detailed information about accessible transport to / at a
destination. Although detailed guidance about accessible transport is available from
charities such as Tripscope and TfA, the market penetration of these small charities is
commensurate with the resources they have at their disposal to broaden awareness of
their services to disabled people.
3/ The perceived cost of travel or staying away from home. Past experience may dictate to
individuals with disabilities that accessible = expensive. The addition of the word
disability or accessible to products and services in other spheres tends to increase the
price, although suppliers often put this down to research and development costs. In
hotels this is often reflected in the price of accommodation that has accessible facilities,
which tend to be in more expensive properties.
4/ Potential barriers that may be encountered on route to the chosen destination. This might
include service areas on motorway and arterial road connections, to access onto station
platforms and train services to the destination. For example some stations have had
broken and unreliable lifts, and other stations on the Brighton line from Victoria (EG:
Salfords station) offer no point to cross the tracks other than a footbridge. At other
stations there is an underpass with stairs only.
Our own experience at TfA appears to suggest that some people do not travel further than
two hours to reach a destination related to discomfort experienced whilst travelling longer
distances. This could affect the catchment area of any destination for potential disabled
visitors.
5/ Some disabled people may have experienced a lack of support to enable them to make
any journey beyond their locality, or they may be unaware of support services that could
be available in the community.
6/ The destination may appear to be unwelcoming, or the experience of others (related in
negative publicity or word-of-mouth) could discourage individuals to risk travelling there.
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The Audit
Information Provision
Whilst reviewing the information available to potential visitors, we looked at how user-friendly the
material is, either on-line on in print.
On-line Information
1/ Whether information about access is included on-line and clearly available, not hidden
away with no access information button and uses appropriate language.
2/ Whether the text size can be increased or not, whilst retaining the legibility of the
information.
3/ Whether the site has been audited against benchmarks such as WAI/W3C / Bobby
Approved or the RNIBs See-it-Right rating.
Printed Information
1/ Whether this includes information about accessibility
2/ Whether information is detailed and accurate and uses appropriate language
3/ Whether this is in a clear font, of appropriate size (using RNIBs guidelines)
Analysis of Existing Information
All known sources or stakeholders of information regarding access to facilities in Brighton
were approached for data, including Brighton and Hove City Council, Tourism South East,
South East England Development Agency, Tourist Information Centre(s), Shopmobility,
Brightons Access Group(s), Tourism for All, Tripscope, Southern Railway, Thameslink,
Virgin, NCP.
Information supplied to aid Research
Information was received at an early meeting with Suzanne Mantell at Brighton & Hove
City Council including the Local Transport Plan (LTP), the Tourism Strategy, a list of
contacts within the council for transport and local infrastructure, the Disabled Access
Advisory Group (DAAG) and Shopmobility. Both the LTP and Tourism Strategy repeat
the aspiration of having access for disabled visitors in Brighton.
Key websites that were suggested to visit for information included: visitbrighton.com and
Disabled Go.
Information for Disabled Visitors
Information for disabled people was available from all of the transport companies that
were contacted for the purposes of this study, even if it explained that facilities were not
wheelchair accessible at present.
We also contacted the key players at Brighton & Hove City Council who were listed on the
pages of contacts given to us by Suzanne Mantell.
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The VisitBrighton Website
The VisitBrighton website (visitbrighton.com) has a specific page and some information
regarding facilities at the destination for disabled visitors and residents, under the heading
Accessible Brighton. This includes some information about the hiring of equipment in
Brighton, Shopmobility, a link to the Where to Stay pages, a link to the DisabledGo
website, a link to information regarding the Disability Rights Commissions Open 4 All
campaign and telephone contact details regarding travelling to or within the destination.
Although there is no detailed information on this page, by using the links this should help
disabled visitors to plan their visit. There may be other useful links that could be included
here, for example Tourism for All, as the charity holds information about organisations that
may be able to provide a personal assistant or companion for travelling, or sources of
funding to enable disabled people and their carers on low income to have a holiday or
short break.
Try to ensure that the web designers (ellipsismedia.co.uk) incorporate accessibility into
the website design following the WAI/W3C guidelines.
The text size can be increased to Larger and Largest, but this does adversely affect the
layout at the header and/or the foot of the page and push the text so that it is overlaid in
the adjacent field or link.
DisabledGo
DisabledGo is the website that enquirers are referred to on Brighton & Hoves own site
when visitors are seeking information about accessibility in the study area and beyond.
We telephoned and spoke to one of DisabledGos staff on the 29
th
March to establish how
they collect information about the facilities in Brighton. We were told that all facilities had
been visited by a researcher to establish the level of accessibility. Whilst on the
telephone we were told that the information about Brighton was due to be updated and
that we should look to see how information about other destinations was being displayed
now.
We have since discussed with Anna Borthwick how DisabledGo collect their information
about Brighton, how often it is checked, whether local disabled representatives are
involved in undertaking this in any way, and their relationship with DAAG and other
representative groups in Brighton. Anna has invited us to attend a presentation being
given by DisabledGo on the 22
nd
April.
Disabled Access Advisory Group (DAAG)

Tourism for All were invited to attend a meeting of DAAG on the 22
nd
March, where the
study was outlined and gave the members an opportunity to address issues that were of
concern to them as local people, but which may also have an impact on visitors with
disabilities.
Without exception all those attending the meeting welcomed the initiative, and we offered
to accommodate any information and feedback in the report. Members were invited by
the Chairman to contact Tourism for All with any further thoughts they might have
subsequent to the meeting.
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Feedback from the DAAG Meeting:
Maggie King of DAAG writes:
Madeira Drive [left of the Palace Pier] is regularly used throughout the
summer and on special occasions during the winter, for major events
attracting participants and spectators in their thousands, i.e., motor displays,
races, the longest table-top sale, etc. Whilst the council usually provide an
adequate number of chemical toilets for the able-bodied, no such facility is
provided for the disabled. I live within a short walking distance of Madeira
Drive and would like to attend some of the events. Unfortunately, the
absence of toilets for the disabled is off-putting to say the least, not only for
me but for many others.

There is a [famous] lift with a cafe midway along Madeira Drive which is
intended to convey people from Madeira Drive to Marine Parade. From there
wheelchair users would be able to access the disabled toilet at the junction of
Lower and Upper Rock Gardens.
However, in the 50-odd years I have lived in Brighton, the lift has been out-
of-order on every occasion I have visited Madeira Drive.

It is some 2 years since I last went on the Palace pier but on that occasion
there were no toilets for the disabled. Likewise, in the London Road shopping
area there are no disabled facilities in the only public toilets available at the
entrance/exit of the Open Market.

It was nice meeting you.
Good luck with your project. I look forward to reading your report.

Maggie King. DAAG
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Colin Bennett of Hove writes:
Alex Bennett of the Council phoned me this morning and reminded me
that our observations should be with you by tonight. So here
goes...
First of all, let me repeat that we were all very pleased to see
you on 23 of March and were impressed by your thoroughness.
Your observations reflected so many of our own thoughts and what
we have been campaigning for N years.
1. The biggest problem facing disabled people in Brighton and Hove
is the dreadful state of our pavements and other allegedly public
spaces. I am chairman, as it happens, of the East Sussex branch of
the National Federation of the Blind (NFB) and our main gripe is
the proliferation of these obstructions. We do not like A boards,
parked cars, moving bicycles, scaffolding erected for years,
unnecessary and badly placed poles, poor street lighting etc. The
list goes on. The Council has a so-called licensing scheme for A
boards and this is pathetic. We lived for years without any A
boards, etc at all. Except perhaps the Kodak girl and newspaper
billboards.
I am considering and I am not saying this lightly taking an action
against the Council under the DDA. I have volumes of photographs
but they are now out of date. I will return to the fray.
2. Another big concern of ours is the poor provision for people
with defective hearing. After years of nagging the fact remains
that most public areas have not induction loops or infrared
technology. Quite often they are alleged to be there but there is
not evidence of it. I am in the final days of preparing an action
against the Council, with the help of the RNID, in respect of the
fact that the public gallery to the Council chamber in Brighton
town hall has no induction loop. The same is true of nearly all
the other important debating and conference venues in both
Brighton town hall and Hove town hall. I have a severe hearing
problem myself.
I have left it to those with more knowledge to talk about issues
concerning wheelchairs and physical mobility.
Please do not hesitate to call me any time.
Best Wishes and happy Easter,
Colin Bennett, Hove
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Feedback from the Brighton Evening Argos Article
The local newspaper carried an article about the study after the press call on 15
th
March
at Brighton Pier with the author, Derek Stass (a wheelchair using visitor) and Alan Gallop
of Tourism South East. This in turn brought a letter of response from a reader which is
shown below.
Feedback from the article in Brighton Evening Argos (from Charles Whitney):
Dear Mr Witney,

I was interested to read your article in today's issue of 'The Argus' about
research into the facilities provided for disabled people in central Brighton.

It seems to me that the local authority, who have commissioned the research,
would do well to start by looking at its own role in the provision of accessible
environments in areas for which it is responsible. The provision of highways
and footways is the responsibility of the local authority yet Brighton and Hove
City Council fails in many, many instances to make reasonable provision for
the needs of disabled people.

There are numerous (supposedly) dropped kerbs in the city centre that have
either a step of some inches in height or a steep slope, both of which make
the kerb unusable by wheelchairs. The local authority licences advertising
boards and permits them to be placed on narrow pavements. There is a real
paucity of provision of wheelchair-accessible toilet accommodation in the town
centre. This list could go on.

I hope that the researcher will look very closely at the infrastructure of the
city centre for, no matter how many improvements are made to buildings, if
wheelchair-users cannot move easily along the footways there will be no
benefit.

Yours sincerely,

Barry North
Access Officer for Brighton
There is no access officer at Brighton & Hove City Council at the time that this study was
undertaken. Members of DAAG felt that it was important to have a central focus for all
departments within the council and for disabled people to report issues to.
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Physical Assessment
Physical assessment takes into account the items listed briefly below:
1/ Transport: How the transport interface at the destination manages any assistance
programme. Whether there is induction loop at counters, what information is available to
disabled travellers, (will refer to Tripscope amongst others), the physical environment
including potential slippery surfaces, displays (permanent or temporary), cafes and bars,
the availability of accessible transport at the taxi and bus waiting areas.
2/ Park & Ride: Parking facilities, WC provision, and accessibility of vehicles.
3/ Pedestrian routes: The existence of dropped kerbs, tactile paving, street furniture,
advertising display boards or other barriers such as tables and chairs on pavements.
Crossfalls, gradients, surfaces (cobbles or damaged paving), street crossings (including
any pelican controlled areas), whether there are suggested wheelchair routes to avoid
steep gradients, whether there has been investment in wayfinding technology for blind or
partially-sighted visitors.
4/ Parking policies: How these are operated and policed in Brighton, (Blue Badge
arrangements), and the location of parking in relation to facilities.
5/ Public WCs: Location, parking, opening policies, RADAR key operated, and whether
emergency assistance is available.
6/ Buildings: Parking, access, entrances, fire exits, public areas, lifts, WCs, signage and
information.
7/ Accommodation: All of the above plus any courtesy transport, reception (induction loop,
lighting, information), whether egress arrangements are discussed with disabled guests,
staff training, (sample of bedroom and bathroom where accommodation is said to be
accessible), leisure areas, conference facilities.
8/ Attractions: Parking, access and tariff policies, entrances, fire exits, public areas, lifts,
WCs, signage and information, interpretation (especially at any historic attractions such as
the Royal Pavilion), rides (whether there may be virtual rides planned to overcome health
and safety issues).
9/ Shops: Access to shops, alternative service provisions if inaccessible (steps etc) in
historic street locations, policies towards service dogs.
10/ Shopmobility: How it is funded, opening times, parking, charges and policies, whether
personal assistants are available to assist with shopping (either from Shopmobility or
department stores), equipment that may be for hire (either at Shopmobility or locally).
11/ Restaurants: Access, accessible WC provision, signage, menus, staff training, policies
towards service dogs, cross-section of styles, price range, ethnicity, serviced and self-
service.
12/ Seafront: Parking, access to the beach, surfaces and gradients, whether beach
wheelchairs are available and hire policy, location of WCs (male, female and whether
there is accessible provision at each location), spending areas for service dogs and policy
of regarding permission on the beach.
15
Methodology
The audit includes a brief assessment of the accessibility as defined in the DDA. It takes into
account the needs of those with mobility impairments, including wheelchair users and those with
sensory impairments. However, it should be noted that the issues considered in the report would
affect the convenience of access to the facilities for all individuals, not just those with identifiable
disabilities.
The report records and assesses the current situation with regard to specific physical elements,
noting problems and giving recommendations to improve access. Generally only those items
that fall below an acceptable standard are be noted.
The criteria for assessment of the environment include:
The need to maximise access and ease of use of transport infrastructure, the external
environment, buildings, attractions and services by the visiting public
Currently published good practice in design and detailing which meets the needs of disabled
people
Provisions in Approved Document Part M of the Building Regulations
Current Guidance on the provisions of the DDA
The need to observe reasonable functional and financial practicalities of implementing action
to improve access
Any dimensional criterion used in this report includes information contained within Approved
Document Part M of the Building Regulations and the British Standard Code of Practice
BS8300:2001, the Centre for Accessible Environments guidance and the National Accessible
Scheme criteria.
Factors contributing to accessibility
There are many factors contributing to accessibility (as mentioned above), the most obvious
being the built environment, together with natural environmental factors. However, within the
built environment it is critical to consider fixtures and fittings, also furniture and equipment where
these apply.
It is also very important to consider how buildings are used. Awareness and attitudes of staff at
individual sites would need to be developed if the safe and convenient use of the buildings and
facilities is to be preserved. How the environment at individual sites is managed in their day-to-
day running will have a huge impact on visitors with disabilities. For these reasons it is critical to
consider staff training as well as physical improvements to the buildings and facilities and the
role of management is vital in this. Various agencies are able to offer training from simple CD-
ROM packages, to tailor-made training programmes such as Welcome All. We would strongly
recommend that specific training forms part of any organisations ongoing commitment to
becoming more accessible to all.
Another aspect that affects businesses at all destinations is the employment of disabled people.
The threshold that once affected only businesses with 15 or more employees was removed in
October 2004. All SMEs should be aware that they should not discriminate against disabled
people in the area of employment.
16
Means of Escape from Accommodation or Attractions
Means of escape for disabled people, including any fire alarm system or management
procedures for evacuation were not generally reviewed as part of this audit, although
information regarding any policies and procedures was sought on occasion. However, the
following points should be noted.
A truly accessible building is one that people not only enter and use safely and conveniently, but
one which they can leave safely in the event of an emergency. Safe access is totally dependent
on safe egress, and safe egress is of necessity planned egress. In general, different strategies
are likely to be required for disabled members of staff and for disabled visitors.
Staff in a building are known quantities. Their individual needs can be assessed and agreed
with them, and personal escape plans devised for any member of staff requiring assistance.
Regular known users of buildings can also be provided with personal escape plans. The needs
of visitors are not necessarily known and often their knowledge of any buildings is the route by
which they entered. As opposed to personal plans, an overall strategy is needed to allow visitors
to escape from the facilities whether assistance is needed or not.
Further information about Means of escape for disabled people is provided in British Standard
BS5588, Part 8:1999.
The Disability Discrimination Act
The Disability Discrimination Act 1995 (DDA) gives disabled people rights in the areas of
recruitment, employment and in the provision of goods and services. A service provider or an
employer must ensure that it is not discriminating against disabled people either in the way it
provides services or in its buildings and facilities.
The Act does not override other legislation relating to buildings such as planning permission,
building regulations, listed building consent and fire regulations. The Act itself does not include
building design guidance and where regulations do not apply, as is the case with existing
buildings, it is advisable to follow current best practice design guidance as is intended through
our report to be able to justify decisions taken.
The access audit is a useful first step towards meeting the requirements of the Act. The findings
of the audit can be used to prepare an Access Plan that will comprise a programme of
implementation of improvements over a period of time. There will be access improvements that
can be included in maintenance programmes and other items that can be planned for in future
years budgets, allowing a considered and planned response.
Within the built environment, consideration should be given to making reasonable adjustments to
staff areas should a member of staff become disabled. When companies or organisations are
recruiting, it should be ensured that interviews are conducted in an accessible area suitable for
the individual. People with disabilities also have rights under the DDA with regard to training.
Our report is produced to assist in providing a general level of accessibility and
recommendations given may not necessarily ensure full access for all. In respect of visitors, the
management of each site has duties under Part III of the DDA relating to access to goods and
services.
From October 1999, there have been duties to adjust policies, procedures and practices and to
provide auxiliary aids to enable someone to use a service. From October 2004, there are duties
to make reasonable adjustments to the built environment to make it accessible.
17
Report Format
The report has been drawn up into columns providing the information shown below:
Column 1: Element specific item.
Column 2: Remarks Outlines the existing situation.
Column 3: Recommendations gives recommendations for improvement where appropriate.
Column 4: Priority Indicates recommended priority of action.
A Early review / introduction
B Review and implement medium term
C Review and implement longer term
Column 5: Requirement
Where identified what element the change is suggested by EG: Approved Document Part M of
the Building Regulations (ADM) or British Standard BS8300:2001 (BS8300).
18
Findings
1 Transport
Brighton Railway Station
The main railway station is situated at the top of Queens Road. The Train Operating
Companies that run to and from Brighton include: Southern, Thameslink, Virgin Trains,
Wessex and South West Trains. The station is managed by Southern Railway staff.
Rail services to Brighton
Information About Rail Services There is in-depth information supplied by Southern
Railway (and from other train operators and National Rail), about the accessibility or
otherwise of stations on routes to Brighton. This is available in Braille, large print and on-
line and is updated on an ongoing basis as stations are refurbished or made accessible.
The policies and investment by Southern Railway is affected by the level of support
received from the Strategic Rail Authority, and subject to ongoing revision.
New Trains New rolling stock is currently being introduced to replace the slam-door style
of trains on Southern Railway. The old rolling stock used to mean that wheelchair users
where routinely shunted into the guards van, with no access to any comfort or on board
WC unless they were ambulant. Ramps were made available at station platforms on the
route. The older style trains are being phased out as the new rolling stock is introduced,
but this does mean that new style trains may not be available on all routes at all times of
day.
The new trains each carry a ramp for wheelchair users. The new trains also have
designated accessible spaces in some cars and an accessible WC, as well as colour
schemes, visual and audible announcements that would assist those with a sensory
disability.
Assisted Travel by Rail Those who may require assistance are still required to book this
at least 24 hours in advance as there are un-manned stations on route where they may
need to board or alight. It may not be possible for individuals needing assistance to get to
the platform or train to travel to Brighton on the spur of the moment for example when the
day looks set fair for a trip to the seaside. It is difficult to see how this will change for
many years without massive investment in station infrastructure and staffing levels on rail
routes leading into Brighton or other destinations.
However, Southern Railway has a policy that disabled customers may not be aware of, in
that accessible taxis are made available at no cost to take passengers with disabilities
from/to stations which not accessible to/from stations which are, so they are providing a
service in an alternative way to overcome the current barriers. I checked this policy by
contacting the Southern helpline (0845 123 7770) to check out their response which
exactly reflected the above information.
An in-depth response to the authors questions has been received from Richard Rowland
at Southern Railway and is detailed below:
19
Southern Accessibility on our network
Southern are committed to improving accessibility to its network of stations and train services.
Significant investment has been made already with new trains, refurbished stations and a major
training programme about to commence all these elements improve the accessibility of the
network. The recent decision to appoint an Accessibility Manager in the business reflects the
ongoing commitment of Southern to this important area of work. The details of the progress
made by Southern since agreeing the new franchise with the SRA in May 2003 are:
1bn investment in new trains which incorporate the following:
o Accessible toilets
o Dedicated accessible space
o Visual and audible information
o Handles/ door buttons etc at an accessible height and coloured to make them
visible
o 30% colour contrast in all branding to assist visually impaired passengers
o Trains have a ramp on board to assist with boarding/ alighting
Station refurbishment
o When major refurbishments take place accessibility is built in eg Norwood Junction
has an accessible counter
o Rebranding programme incorporates at least 30% contrast between colours
o Ramps installed at a number of stations to increase flat access to platforms from
street level/ ticket offices
o A database covering all accessibility barriers at stations developed to prioritise
ongoing improvements to accessibility
o Car parks, on refurbishment, have disabled bays included
o New self service ticket machines are accessible
Management and training
o Accessibility Manager recently introduced to manage this important area of work
o Induction training all new employees have disability awareness training during
the first week of their employment with Southern.
o Stakeholder Board made up of key stakeholders including Anne Bates (a
member of DPTAC) which meets regularly to discuss the management of
Southern.
o Customer Service training a two year programme which incorporates every
member of frontline staff. The programme consists of 3 days customer service
training, one day dealing with difficult situations and one day disability awareness
training
o Disabled Persons Reservation System in place which ensures assistance is in
place when pre booked
o Accessible taxis available at no cost to take passengers with disabilities from/to
stations which not accessible to/from stations which are
o Mystery shopping programme in place with a severely disabled passenger to
ensure we get a true reflection of the service we deliver to our passengers
Communication
o Website information for all stations including number of steps and facilities
available on the website
o Staff guide Detailed guide on different types of disability and how to assist
passengers with disabilities
20
o Disabled Persons Protection Policy Southerns commitments to improving the
accessibility of the network and includes the accessibility of stations and trains.
Available in Braille and large print
o Accessibility guide the public version detailing the accessibility of stations and
trains. Available in Braille and large print
External factors
o Original franchise bid required 200m to make the network fully accessible. The
funding for this wasnt available from the SRA and as such Southern is not funded
to deliver full accessibility. It is committed to improving accessibility and this is
detailed above
Future works
o Ongoing minor works at stations
o Refurbishment projects will incorporate accessibility items such as counters in
stations and designated space on trains.
o Bidding for funds from the SRA Access for All fund when details become
available
o Working with local authorities to create opportunities for joint funding schemes
Element Remarks Recommendations Priority Requirement
The floor surface
of the Brighton
station.
Floor surface of
the station does
have a tendency
to be slippery
when wet
(signage
indicates this).
Review floor finish. A
The designated
accessible WC
at the station.
There are
concerns
expressed about
the facilities by a
disabled person.
Review the
layout/design and
cleanliness of the
facility.
A
The designated
accessible WC
at the station.
A key is required
from a member
of staff to open
the accessible
public WC.
It is appreciated
that the WC is
locked because of
past vandalism.
However, it could
be perceived as
discriminatory for
disabled people to
have to ask for a
key.
A
21
Brighton & Hove Buses & other Services
Brighton & Hove Bus and Coach Company (A Go-Ahead Company) operates a fleet of buses
that are gradually being replaced with wheelchair accessible vehicles. An up to date figure of
130 wheelchair accessible buses are now either already available or are about to be introduced
on routes in April out of a current total of around 260 and the bus company are on track to
exceed the 2010 deadline to provide accessible vehicles by some two years. Old buses are
being phased out of service as the new vehicles come on stream.
New buses have low floors and space is restricted to one wheelchair user per vehicle. These
are available on a first come first served policy, although the company hopes that if this space
is already occupiedif there is room for other passengers to move elsewhere common sense
and courtesy would prevail and the space would be made available.
Bus Information Bus Times (the bus timetable) is available on line and on average about 25
people request a large print version.
Priority Seats on Buses There are priority seats at the front of the vehicles for older
passengers, and the company has a policy of improving signage that indicates this and asks
other passengers to show some consideration in this, again by vacating these on request.
It would be more difficult for couples (or groups) who use a wheelchair to take advantage of this
transport if they wish to travel together.
Real Time Information Provision has been made for people who are deaf or hard-of-hearing
with displays at bus stops and on-board displays as confirmed by Sue Westwood of the Real
Time Information Group which uses satellite technology to track buses and relays this to the
receivers on the ground. She is also actively involved in looking at the provision of information to
blind and partially-sighted passengers via a key fob that can be used across buses on a national
basis.
Bus Stop Access Working Group Richard Johnson leads on creating accessible bus stops
with the Bus Stop Access Working Group. With a rolling programme of introduction, on average
they create 30 per year, by raising the kerb to meet the low floors of the new buses. 15 of these
are funded through main project funding and a further 15 through Section 106 funding. Each of
these costs around 10,000.
National Express There are some intercity and airport coach services that terminate at Pool
Valley coach station, although none of these vehicles are wheelchair accessible at present.
There is a trial of about six vehicles on a route into Bath from London, but the author has not
seen the vehicles. There is one space on each vehicle but they should be pre-booked. The
service has been running for about three years, but is underutilised by wheelchair users having
been used about 16 times in that period.
We could not identify any specific facilities for wheelchair users at the coach terminus, other than
a designated accessible WC in the coach booking office which also serves as the gents WC.
We called the National Express disabled customer helpline (0121 423 8479) and spoke to Mark,
explained that customers needing assistance should contact the helpline at least 24 hours in
advance.
From 1
st
January 2005 all new vehicles should be fitted with accessible facilities. However, no
manufacturer produces a vehicle at present that meets National Express requirements.
22
I have received a large print version of Serving our Disabled Customers Code of Practice and
policies from National Express.
Megabus.com also serves Brighton, but their vehicles are currently not wheelchair accessible.
Brighton city
centre is set on
a hill that runs
from the station
down to the
seafront and
across the study
area along
Church Street
and Trafalgar
Street.
From initial
research it
appears that
there is no bus
service
operating a
circular route
within the study
area.
Investigate the
introduction of a
wheelchair
accessible flat fare
service that is
offered on a smaller
bus. Offering a hop
on / off service to
key facilities in the
study area would
help wheelchair
users and older
people to traverse
the hills more
easily. This could
benefit local people
and visitors. A
smaller bus would
have less impact on
the narrower streets
within the study
area.
B-C This would be
helpful to
introduce if the
Park & Ride
scheme is
introduced at
Braypool.
Bus services
along Madeira
Drive.
We could not
identify a bus
service that runs
along this
section of the
study area.
We note in the
Local Transport
Plan that
consideration is
being given to
transport along the
seafront we
imagine that the
route along Madeira
Drive may form part
of it.
B-C This may assist
visitors who wish
to visit this
quieter part of
the resort.
Pool Valley
Coach Station.
Vehicles being
used by coach
operators are
not currently
wheelchair
accessible, but
the booking
office could be
improved for the
benefit of all
users.
Will coach
operators be
terminating
journeys at the
proposed Braypool
Park & Ride, or will
they continue to
use Pool Valley?
B-C
23
2 Park & Ride
The current Park & Ride service is operated by Brighton & Hove Buses on behalf of Brighton &
Hove City Council. The service runs between Withdean Sports Complex (off the London Road)
on a circular route via Dyke Road, North Street, Old Steine, Preston Road, returning via the
London Road (A23). There is parking for up to 250 cars at this site, but there are no facilities for
disabled visitors at present and the buses are not accessible.
There is discussion at present between Sussex Enterprise, Brighton & Hove and local interest
groups about moving the park & ride to another site close to the junction of the A23/A27 further
out of the city to a green field site. This has divided opinion between those who wish to see a
less polluted city, fewer cars in Brighton and those who are concerned about losing a green field
site close to an AONB.
Should the development go ahead, this may have a capacity for thousands of cars, thus
potentially freeing up level spaces within Brighton for on-street parking for those displaying a
Blue Badge (BB). There are schemes elsewhere (Canterbury and Oxford for example) that
include designated BB spaces in the park & ride car parking areas. Whether these spaces are
occupied regularly elsewhere should be explored, as both Canterbury and Oxford also have
designated city centre bays for BB holders.
The
development of
a Park & Ride
scheme at
Braypool or
elsewhere.
Park & Ride may
be the future for
authorities to
manage the
volume of traffic
in city centres,
but detailed
consideration
should be given
to disabled
visitors who will
continue to need
to be close to
the city centre.
That additional BB
spaces be created
in the study area on
level ground, if
space is freed up by
the introduction of a
substantial Park &
Ride scheme.
B-C
3 Pedestrian Routes
Brighton is situated on a hill with some steep inclines from north to south down towards the sea,
and from west to east across the study area. It was difficult to identify a particular route that
would ease accessibility for manual wheelchair users travelling independently or with assistance
from the railway station down to the shops and the seafront, to North Laine or the Lanes. One of
the steepest inclines was a 1:6 gradient on the route from the station under the station
concourse down and along Trafalgar Street for about 150m. The gradient becomes less steep at
1:15 around Over Street.
There are visually obvious crossfalls across the pavement on Queens Road and Preston Street.
This means that manual wheelchair users and their assistants are likely to experience difficulty in
travelling in a straight line when negotiating these streets.
24
There were some steep 30m long 1:6-1:8 gradients down to the Artists Quarter and boardwalk
and WCs along the Lower Promenade at the seafront without any resting places. Visitors using
manual wheelchairs (unless fit with good upper body strength) are likely to need assistance to
reach this area. Powered chair users will be able to tackle these gradients more easily.
The issue of A-boards being placed out on pavements in both pedestrian areas and those
shared with road traffic may pose difficulty to both wheelchair users and others requiring
sufficient space to manoeuvre, or those who are blind or partially-sighted. Some A-boards were
confined to an area outside the premises, whilst others effectively reduced the pavement width.
The use of such advertising boards is even more likely to adversely affect disabled visitors
during the high season or public holidays.
It was noted that bicycles were secured to street furniture throughout the study area, sometimes
narrowing the clear pavement area as a result. For people with a visual impairment (either
visitors or residents) this must pose an additional obstruction or hazard.
It is possible that when cafes with external seating are busy (they were not during the audit) that
seating may block the pavement at times.
There were some buildings with scaffolding across narrow pavements, although this must be
inevitable where work is required to the frontage of buildings and shops.
The positioning of street furniture, bollards, lamp posts, and posts with parking information may
have an effect on wheelchair users, mothers with buggies, visually impaired people, and other
pavement users, as they do occur in the centre of pavements, and at crossing points (principally
in the area of North Laine). Pictures of these are shown later in the report.
Dropped kerbs are generally good in recently upgraded footway schemes, but there are some
areas (identified in the pictures) that need reviewing, to avoid wheelchair users and mothers with
buggies having to travel out into the road with the traffic.
Blister paving provision at junctions is generally good in recently upgraded footway schemes, but
there are some areas (again identified in the pictures) that need reviewing.
There are several buildings that extend across the pavement in Trafalgar Street (on the right
hand side when facing down towards St Georges Place), and there is a terrace of houses in
Gloucester Street where bay windows extend across the pavement (on the right hand side when
facing down towards St Georges Place).
In some areas the roadway has been raised to meet the kerb, particularly at junctions in the
North Laine area, along Trafalgar Street and Sydney Street for example. There are further
examples along Queens Road and New Road.
Tourism for All suggests that a move towards a shared space environment would be beneficial
where the pavements are narrow in historic areas.
There has been some discussion about adopting shared space at Earls Court in London where
work to introduce this is due to take place. The following quote is taken from The Times on the
6
th
January 2005:
Ben Hamilton-Baillie, an urban designer who has helped to draw up the plans for
Exhibition Road, said that motorists would still have full access to the road, but it would
be like driving through a campsite. You dont need signs everywhere on a campsite
telling you to give way or stop or slow down, because its blindingly obvious what you
need to do, he said.
25
An increase in the amount of shared space may help to overcome the issue of dropped kerbs,
which did not always fulfil their roll, in that they were insufficiently aligned with the road surface,
were damaged, fitted with bollards and poles in the centre of the dropped area (presumably to
stop parking across street corners), and did not always have blister surfaces. A reduction of
speed in these areas to 20mph may be beneficial should such a scheme be adopted.
A number of Pelican crossings in the study area had no audible signal and this did create some
confusion amongst older pedestrians. By the time they realised that the traffic was stopping the
lights were about to change back in favour of the traffic, thus leading to situations where
pedestrians might be tempted to cross later than they should safely. It is appreciated that some
signals are in close proximity to each other and to have an audible signal might be equally
dangerous. No vibrating system to help visually impaired people to know when it was safe to
cross was identified. Is this currently being resolved for the benefit of visitors and residents
alike? Tourism for All contacted the Department for Transport about Pelican crossings and they
drew our attention to Transport Advisory Leaflets TAL 4/91 and 5/91 (Suku Phull at DfT 020
7944 2148). These give guidance on provision for visually impaired users of Pelican crossings.
Information
about the
environment and
geography.
Brighton is
situated on a hill,
and this may
affect the ability
of some
potential visitors
to travel easily in
the resort.
Ensure that
information about
the physical
environment of the
resort is included on
any website or
literature, for the
benefit of those
who may be
unfamiliar with the
area. This may be
helpful when
describing walking
tours of Brighton.
A-C
Dropped kerbs. There are a
number of areas
(identified further
on) that would
benefit from
being improved
by altering the
kerb to align with
the pavement at
junctions.
Re-align kerbs with
the surface of the
road, avoiding the
25mm lip on the
edge of the finished
join between the
kerb and the road
surface where
possible.
A-C
Blister paving. There are a
number of areas
(identified further
on) that would
benefit from
being improved
with additional
blister paving at
junctions.
Where possible,
during on-going
works, review the
provision of blister
paving.
A-C
26
A-boards. There are many
A-boards in
Brighton. These
have the
capacity to
impede
pavement users
wherever they
are in place, and
pose a particular
problem for
visually-impaired
people.
Review the policy
towards permission
for these unless
they are used in a
way that does not
impede
pedestrians.
A-C Review how the
Highways Act is
interpreted
across the study
area. Another
authority says:
The placing of such
goods/advertising
boards on the Public
Highway constitutes
offences under both
the Highways Act
1980 and also
Section 28 of the
Town Police
Clauses Act 1847.
Narrow
pavements on
narrow streets in
historic areas.
There were
some areas
(identified in the
picture section)
where the
pavement was
particularly
narrow, or where
posts or poles
narrowed the
usable area of
pavement.
Consider the idea
of creating shared
space so that
pedestrians have a
means of easily
avoiding temporary
obstructions (such
as legitimate
loading/unloading
of vehicles).
B-C
LTN 2/04 suggests
(when referring to
shared pedestrian
and cyclist routes):
Unsegregated
sharing may be
unacceptable if
disabled, elderly,
blind or partially
sighted people make
significant use of the
facility.
Pelican
crossings.
Lack of an
audible or tactile
signal.
Ensure that there is
adequate provision
for visually-impaired
users of crossings.

A-C Transport
Advisory Leaflets
TAL 4/91 and
5/91
Street furniture,
lamp posts.
There was some
street furniture,
lamp posts and
parking sign
posts situated in
the centre of
pavements.
Consider how these
can be relocated to
give full use of (in
some cases)
narrow pavements.
A-C
Cyclists. Cyclists were not
always careful
where they
chained their
bicycles (lamp
posts, street
furniture etc.).
Suggest an ongoing
campaign to
educate cyclists
about where they
should avoid
chaining their
bicycles.
A-C
27
4 Parking Policies
Parking for those displaying Blue Badges (BB) is free in designated parking bays situated in
some of the central streets, as long as BBs are clearly displayed. It is clear that this system is
open to abuse, either from those who have falsely obtained a BB, or who are not entitled to park
in these bays. Disabled drivers are also permitted to park on Pay & Display and Voucher
parking bays without a time limited as long as the BB is clearly displayed. Additionally, those
displaying a BB (and a clock) are entitled to park on yellow lines for up to three hours, provided
that they are not causing an obstruction.
The positioning of designated on-street parking causes difficulty for some users as they tend to
be situated on gradients of 1:9 (for example off Western Road beside the shops). We spoke to
those some wheelchair users who were using these spaces to ask what difficulties they
experienced and the key issues were:
Non-disabled users: There were complaints from disabled visitors that some people not
displaying a BB were parking in the designated spaces.
Access to/from vehicles: Getting into and out of vehicles is problematic because the
designated spaces are often situated on hills especially when transferring to a manual
wheelchair.
Getting hemmed in by delivery vehicles: At the end of the roads that run down to the
shops on Western Road, and on occasion, delivery vehicles park between the designated
BB spaces preventing access for BB holders.
If parking in an off-street car park (there are at least seven with designated spaces in the study
area) those displaying a BB are not exempt from paying a full parking fee.
The sites visited were: Trafalgar Street (3 x bays), North Road (2 x bays), Church Street (6 x
bays), The Lanes (3 x bays), Russell Square (12 x bays) and Churchill Square 1 & 2 with a
range of parking options including 15 designated parking bays beside Shopmobility.
Access to and from these off-street sites is not always straight forward, and is reliant upon lifts
working properly and at North Road a steep gradient to reach the street level. Brighton & Hove
City Council point out that there is free parking at on street bays.
Location of on-
street parking.
It may be difficult
for visitors to
locate the most
accessible
designated on-
street parking
facilities.
A map indicating
the best streets for
on-street parking
might be helpful for
visitors.
A-B
The positioning
of designated
on-street BB
parking bays.
It was noted that
some
designated on-
street BB
parking bays
were situated on
steep gradients.
Review the
positioning of bays
to areas which offer
level access where
this is possible.
A-B
28
Abuse of the
Blue Badge
scheme.
It is clear that in
a busy city that it
can be difficult
for wardens to
check individual
bays every few
minutes.
Continue to review
how these bays are
policed. The
Disabled Drivers
Association can
advise on how this
may be achieved.

A-C
Height
restrictions at
multi-storey off-
street parking.
Some disabled
drivers may
have vehicles
that are above
standard height.
Ensure information
about height
restrictions at off-
street car parking is
readily available.
A-B
Charging for BB
holders at off-
street parking.
Although there
are free
designated on-
street parking
bays, visitors
may be more
likely to head for
the signposted
car parking
within the multi-
storey off-street
parking.
Those who need
to use personal
transport to
reach the
destination may
feel they are
being penalised.
Review how
disabled visitors are
directed to parking
in Brighton.
Ensure information
is made available
about on-street
parking
opportunities.
A
5 Public WCs
There are at least 19 public WCs situated within the study area. Of these at least 14 are
described as having facilities for disabled people. Of these only 3 appear to offer a unisex facility
in the publication Where to Go public toilets in Brighton & Hove.
A RADAR key is required to unlock the designated accessible public WCs. Ensure that this
advice is offered on any website, and where RADAR keys may be obtained, either in resort or
prior to visiting.
There has been some concern expressed via DAAG about the scarcity of truly accessible WC
provision in the area. They have also commented on the WCs in the recently constructed
Jubilee Library as being too small.
29
WCs (both those operated by Brighton & Hove City Council public and within principle facilities in
the study area) have been visited at Churchill Shopping Centre (including Debenhams, BHS and
Borders Books), Brighton railway station, Pool Valley Coach Station, Brighton Pier, three along
the Lower Promenade, Royal Pavilion Gardens, Brighton Museum, Royal Pavilion, The Lanes
WC and Madeira Drive (The Colonnade).
The best facilities seen in the public WC category were at Lower Promenade opposite West
Street, where staff are obvious (an entry fee for non-disabled people) and 2 x modern unisex
WCs with emergency cords. The appearance and design of some of the other public WCs might
be off-putting for visitors.
The best facilities in the area of other WC provision are to be found within Shopmobility where
two high specification WCs have been built, including one with an adult-sized changing table.
These are usually only for use by Shopmobility clients, although they have been made available
to other disabled people on occasion.
The designated accessible WC at Brighton Pavilion is due to be improved and updated very
soon. (Andrew Barlow Keeper of The Royal Pavilion Cultural Services).
Additional WCs are available in shops and restaurants and a list is available from Disabled Go.
Signage to WCs. Signage to
public WCs
needs to be
reviewed in
some areas.
The signage is
discreet for some
public WCs.
Review this as part
of the pedestrian
directional signage
improvements.

A
RADAR keys. A RADAR key is
required to
unlock the
designated
accessible public
WCs.
Ensure that this
advice is offered on
any website, and
where RADAR keys
may be obtained,
either in resort or
prior to visiting.
A
Public
accessible WCs.
The facilities at
some public
accessible WCs
are not up to
todays
standards.
Review the layout
and design of WC
provision where it is
being upgraded
(see photographs).
The best facilities
seen in the public
WC category were
at Lower
Promenade
opposite West
Street.
A-C Refer to
Approved
Document M of
the Building
Regulations, and
BS8300:2001
30
Public
accessible WCs.
There are some
visitor areas
without good
accessible WC
provision.
The area of North
Laine would benefit
from having an
accessible public
WC. Review
provision at Pool
Valley, or at some
point along Grand
Junction Road
(rather than on the
Lower Promenade).
B-C Refer to
Approved
Document M of
the Building
Regulations, and
BS8300:2001
Public
accessible WCs.
Apart from the
WC at
Shopmobility, we
did not see
another WC with
a changing table
for adults. Nor
were there any
hoist facilities in
any WC.

Review the layout
and design of WC
provision where it is
being upgraded
A-C Refer to
Approved
Document M of
the Building
Regulations, and
BS8300:2001
6 Buildings
In general terms, because the streets of Brighton in the study area are hilly in nature, many of
the buildings have steps associated with their entrances. The opportunity to overcome single
steps may present itself when paving stones are re-laid in streets such as Queens Road and
Preston Street, where it may be possible to realign the paving with such entrances. Further
access improvements may only be possible with the cooperation of individual proprietors
improving access on their premises.
In several areas historic buildings and houses do encroach across the pavement with (for
example) bay fronted windows. This combined with street furniture does restrict the width of
pavements in places.
It is be possible that by raising the road surface to meet the kerb in these areas, level and wider
routes might be created past these obstructions.
Entrances to
shops and other
units with single
steps.
In some areas
there are single
steps to access
shop and other
business units.
Review when
pavements are re-
laid as to whether it
may be possible to
realign the paving
with such
entrances.
A-C
31
Bay windows
extending across
the pavement.
In a couple of
areas bay
windows do
extend across
the pavement.
Where possible,
consider raising the
road surface to
meet the kerb in
these areas, level
and wider routes
might be created
past these
obstructions.
A-C
7 Accommodation
Within the study area there is a wide range of accommodation. Of these a small percentage has
any facilities that would be considered fully accessible using the standards of today.
According to our research, no hotels in the study area currently receive assessment under the
revised National Accessible Scheme (NAS) - confirmed with Visit Britains Quality Assurance
Department. The scheme is being used as a benchmark elsewhere in England to help identify
accessible accommodation.
Nevertheless, both DisabledGo and Brighton & Hove City Council have listings of properties that
are believed to be accessible, either through being visited (DisabledGo) or from information
provided by the proprietor (Brighton & Hove City Council). Tourism for All has a total of six
properties within the study area that have been visited in the past 10 years (none recently).
One of the key factors for disabled visitors wishing to stay in the study area would be to have
facilities which are fit for purpose. Without advisory visits to assess the accommodation stock, it
would be hard to say how many properties offer such facilities at present.
The majority of accessible rooms in the study area are to be found in accommodation that some
visitors may consider expensive to stay in. Outside the study area there may be moderately
priced NAS inspected accessible accommodation.
The following properties have been telephoned, their websites checked for information about
access, or visited. Where possible designated accessible rooms were seen to try and assess
what was being offered.
De Vere Grand Hotel: 200 rooms, 7 designated accessible. We were told that at least 3 rooms
have level access showers. The only room available to see on the day of the visit was one with
a bath. All other rooms were occupied by a party conference.
Disabled Go says: There are 200 rooms in total
There is / are 0 room(s) adapted for guests with wheelchairs
Apart from adapted rooms, there are 3 rooms which may be accessed by wheelchair users
Hilton Brighton Metropole: 334 rooms. We were told that there are 8 accessible rooms with level
access showers (none seen).
32
Thistle Brighton: 208 rooms, 4 designated accessible. Room 112 has a level access shower.
Although the room has very good facilities it is possibly one of the most expensive rooms in the
hotel as it is in a suite overlooking the seafront. 3 other rooms have baths.
Thistles own website shows that the hotel has no designated accessible facilities, which is not
accurate.

Quality Hotel: 140 rooms. 2 rooms with level access showers (some adjustments would be
required to bring these up to todays standards). When visited, we expressed concern to the
Duty Manager about emergency egress, safety features and emergency call facilities both in the
bedrooms and in the designated accessible public WC.
Hotel Du Vin: 37 rooms. They have 2 accessible rooms although neither was available to be
seen on the day of our visit.
The Queens Hotel: 97 rooms. Limited parking outside. When visited, the hotel had accessible
facilities on the ground floor, with ramped access to a separate entrance (with bell push),
automatic sliding doors at main entrance, lowered public phone, platform lift to lower level and
designated accessible WC, and induction loop at reception and the bar. There were no ground
floor rooms and no designated accessible bedrooms according to Jan Turvey (Conference/Sales
Manager).
The adapted rooms are located on the ground floor
There is / are 4 room(s) on the ground floor
When telephoned or visited, reception staff were not always clear about what was available to
disabled visitors. Staff turnover in reception may be the reason for this, as at several properties
the staff had only been in post for a short period.
Clear and concise information about the facilities needs to be made available to DisabledGo
(and other agencies) so that they can promote staying in Brighton with complete confidence to
potential disabled visitors, conference and event planners and the public in general. It is difficult
to envisage a quick resolution to this, but we believe by establishing the degree of fully
accessible accommodation provision across the sector in the study area that this may help to
establish the need to encourage more fully accessible accommodation in the medium to lower
budget sectors.
Information regarding accessible facilities will be useful for meeting planners as they choose
which destination will gain their business as they too are subject to the on-going requirements of
the Disability Discrimination Act, whether they operate for government, trades unions,
associations or blue chip companies. Therefore they are more likely than ever to be seeking an
accessible destination, accommodation and venues for their events.
33
Information
regarding access
at
accommodation.
There are
several sources
of information
about accessible
accommodation
in Brighton.
From a small
sample of hotels
it appears that
this is not always
accurate, or
there is
conflicting
advice.
Without advisory
visits to assess the
accommodation
stock, it would be
hard to say how
many properties
offer facilities that
are fit for purpose.
We believe that this
will be an important
element in aiding
the creation of
more/improved
accessible
accommodation.
A-C
National
Accessible
Scheme (NAS).
During the period
of the study, no
accommodation
was identified
that had been
assessed under
the revised NAS
during the last
few years, either
for mobility or
sensory
standards.
The NAS is a
national standard
that is used
elsewhere as a
benchmark
regarding
accessibility in
England. Disabled
people will not find
the hotels in the
study area listed as
being accessible in
Visit Britain
publications, as
they have not been
inspected under the
scheme. This may
reduce the number
of staying disabled
visitors without this
re-assurance.
Review whether
there is support for
the NAS locally.
A-C
Accommodation
with wheel-in
showers.
There is some
accommodation
with wheel-in
showers in the
study area.
This is an important
element for many
wheelchair users,
and should be
given priority in
information
sources.
A
34
Accommodation
with wheel-in
showers.
Wheel-in
showers appear
to be generally
concentrated at
accommodation
which has a
higher tariff.
The provision of
additional
accommodation
with wheel-in
showers should be
encouraged where
possible, as this will
enable more
wheelchair users
and their families to
stay in Brighton.
A-C
8 Attractions
The following visitor attractions were reviewed as part of the study:
Brighton Museum: This has lift access to the gallery areas and restaurant, an accessible WC
(the door opens inwards it is a particularly heavy door to open) there can be a queue at certain
times because of parents using the changing table for infants. There is induction loop at
counters.
Brighton Pavilion: The Brighton Pavilion has access to the ground floor, and should have
improved access to part of the 1
st
floor when the lift doors are adjusted to be at least 800mm
clear opening. There is induction loop at reception, and a unisex WC on the ground floor, which
is due to be brought up-to-date soon. Recommend review the provision of personal hearing loop
for use with the audio tour. A hidden door has been removed to facilitate access for wheelchair
users. The colour of ropes used to guide the public through the attraction is being reviewed to
make them more visible, without them imposing on the internal environment. We have sent
details (to Andrew Barlow) of a virtual experience company that may help to overcome internal
steps.
Brighton Dome (Booking Office): Within the Brighton Dome brochure there is some information
for disabled visitors. Additionally, individuals requiring hearing loop may sit anywhere in the
concert hall, those requiring infrared should use the central seating according to staff in the
booking office. Certain productions on certain dates have signed performances, and audio
description may also be available. The booking office itself has a step, but bookings can also be
made on-line. Text size may be increased by users on their website.
Brighton Museum: There is level access to the entrance, automatic doors operated by a push
button (recommend a push pad) and lift access to the upper gallery and restaurant, induction
loop at counters and clear interpretation. Recommend text on any audio visual display. There is
an accessible WC, but the door opens inwards (and is heavy to open) and there can be a queue
when babies are being changed meaning a potential long wait for disabled visitors.
Jubilee Library: This has lift access (not working on day of our visit, but the staff lift was being
made available) and ramps to the various sections accompanied by handrails in appropriate
places. The steps within the library have partially open risers and we have been led to believe
that these may pose difficulty for some individuals. There are hearing loop systems (not tested),
accessible computer terminals, flexible book storage systems, clear signage on the book storage
systems. There are concerns (from DAAG) that the designated accessible WCs may have
restricted floor space for wheelchair users.
35
Brighton Pier: The pier has flat boards placed across the board walk to enable wheelchair users
and visitors using sticks to have easier access to the facilities. They have one accessible WC at
present, but are considering putting in a second facility, either beside the current WC, or in the
restaurant area. Although there are fairground rides at the seaward end of the pier, from a quick
external review it appears that they would not be accessible to a wheelchair user.
Artists Quarter: This is situated on the Lower Promenade. There are steep 1:6-1:8 gradients,
around 30m long for those wishing to access the seafront, without resting places as might be
expected today.
Accessible
websites.
Ensure that all
website
developments
regarding
attractions and
other facilities in
Brighton are
WAI/W3C
compliant as
they are
constructed or
improved.
By doing this it will
enable more
disabled people to
have access to
information about
the resort. They will
be able to see the
information in the
best format for their
own needs.
A-C
Information
regarding
access at
attractions.
The attractions
listed above, all
provide a degree
of accessibility to
visitors. All are
making changes
that need to be
reflected when
information is
published.
Continually review
and update
information
regarding access,
as there is a
constant process of
change at present.
A-C
Virtual tours. The Royal
Pavilion (despite
making physical
changes) does
have some
areas that are
likely to remain
inaccessible to
some wheelchair
users.
Consider the
introduction of a
virtual tour that
covers the areas for
those visitors who
may have difficulty
physically visiting.
B-C
Push button for
automatic door
access to
Brighton
Museum.
There is a push
button for
automatic door
access to
Brighton
Museum.
Consider replacing
this with a push
pad, which should
give greater control
to those who have
difficulty reaching
the push button.
A
36
Door to the
accessible WC
in Brighton
Museum.
The door to the
WC is heavy to
open, and opens
inwards.
Review whether the
closing mechanism
can be removed.
Consider whether
the door may safely
open outwards.
A
Baby changing
area at Brighton
Museum.
There may be a
queue of people
waiting to use
the baby
changing facility
within the
designated
accessible WC.
This may be
awkward if a
disabled person
wishes to use
the facility. We
had to wait for
10 minutes for
one baby to be
changed to see
the room.
Consider whether a
parent and baby
room could be
introduced nearby.
B
9 Shops
We were asked to consider the accessibility of shopping areas, particularly Churchill Square, and
the outlets in the historic areas of North Laine and The Lanes.
Within Churchill Square the outlets are relatively new, with wide, level entrances and clear
shopping aisles. Shopmobility is also situated within Churchill Car Park 1 on level P3 (see
further details in section 10). Lifts serve the parking areas and the shopping levels. Areas within
the development are either level or ramped.
There has been some concern about the glass lift in the shopping centre being inadequate for
the numbers of people wishing to use this. The centre management are aware of this (having
spoken to them) and should be adding at least one other lift at some point. There is also a
platform lift to take people up/down to/from the next level should the glass lift break down. The
dimensions and weight limit for the platform lift may be useful to know should it ever be required.
As well as having their own public WCs in the centre (unlocked at present), there is a designated
accessible WC in Debenhams beside the restaurant (RADAR key required), one in BHS beside
the restaurant (unlocked) and one in Borders Books (which requires a key from a staff member).
There may be other WCs within shop units, but the Churchill Square security officer did not
identify them. He did however reveal that there were accessible WCs for staff too.
If RADAR locks are to be fitted on the doors to the public WCs in the future the centre
management should ensure that this information is provided on their website and printed
material and keys made available through security staff and at the information desk.
37
There are designated accessible changing rooms in Debenhams and possibly in other shop
units. We have asked the centre management if they hold details of these and whether they
could publish information about accessible facilities such as these on their website.
Debenhams also has a personal shopping service so that anyone may be accompanied within
the store that might need assistance.
In Western Road the shops tend be part of national chains and most have step free access.
In Queens Road there are shops both with and without steps at the entrances. Where there are
entrances with single steps it may be possible to align these with paving surfaces when they are
re-laid.
Again, the picture in the historic shopping area locations is far more complex, such as North
Laine and The Lanes where some units in the same street or area have either at least one step
or step-free access.
It occurs to us that each shop (as we did not have the time to undertake this) could be visited by
DisabledGo or individual DAAG Members or the Federation of Disabled People for example, to
assess the entrance and access within the shop and a list produced of every shop and outlet that
offers barrier free access to their facilities, where there is an accessible changing room and
accessible WC for customers. In our area, the local access group visited each business to
check its accessibility although there are many more shop units in Brighton.
A sticker could be used to denote a visit we suggested this to Anna Borthwick at DisabledGo.
She told us that premises would already have been sent a sticker to identify them as being
assessed by DisabledGo, but these may have been misplaced by the proprietors. We
suggested that stickers could be distributed by local disabled people to ensure that the proprietor
receives them, and Anna may suggest this at the meeting on the 22
nd
April.
Shops and other outlets need to be reminded on a regular basis about ensuring that their A-
boards do not block the pedestrian routes. Ideally advertising should be on the shop front only.
(See my earlier comments about Pedestrian Routes).
RADAR key
operated WCs.
It is possible that
Churchill Square
management
may fit RADAR
locks to
designated
accessible public
WCs.
We have advised
them that if they do
this they should
notify disabled
people, and make
keys available from
security staff and
information desks.
A-C
Accessibility at
individual shop
units.
Within the same
street, shops
have both step
free and stepped
access to their
premises.
It would need
someone to visit
each unit to
establish the
accessibility of each
shop.
A-C
38
A-boards. A-boards can
impede
pavement users
and pose a
particular
problem for
visually-impaired
people.
Review the policy
towards permission
for these unless
they are used in a
way that does not
impede
pedestrians.
A-C
10 Shopmobility
Shopmobility is situated in NCP Churchill Car Park 1 on level P3. Lifts serve the parking areas
and the shopping levels. There have been some proposals to increase the number of lifts to the
upper levels, but they are not in place yet. Areas within the shopping development are either
level or ramped.
There is a taxi drop-off/pick-up point on the service road outside Shopmobility. NCP also offer a
15 minute turn around within the car park itself.
There are 2 x designated WCs in Shopmobility generally for the use of their clients only.
NCP charge Blue Badge holders for parking at the same rates as other users (5.50 for 6 hours).
Although there are some 15 designated parking bays beside Shopmobility it is unclear how these
are policed by NCP staff to ensure that only those displaying Blue Badges are occupying the
spaces (there were two vehicles without badges on the day of my visit).
Shopmobility is currently part funded by Community Transport and Brighton & Hove City Council
and has been open for just over a year, with some 60 members. Members pay 10 to join and
3 per day hire. Non-members pay a refundable deposit of 10 in addition.
Due to the level of funding it is only open between 10-3 on Tuesday to Thursday. There is one
permanent member of staff (David Johnson) plus several part time staff. Additional funding to
extend the opening days and hours is being sought through an Age Concern Development Grant
and a Lottery Grant.
Assistance with shopping (but not propelling manual wheelchairs) is provided on a voluntary
basis when possible.
Debenhams offer a personal shopping assistant who will assist within the store.
David Johnson feels that in his experience most users of the service do not necessarily want to
visit the shops in the Churchill shopping centre, (as there is no food outlet Tesco or other within
the centre) and will travel to other shops within the area. Summer is busiest (when dry and
warm) and winter the least busy time. His clients tend to be older people who need mobility aids
to travel longer distances, although there are younger people and family groups too.
Manual wheelchairs can be made available to clients at Brighton hotels when pre-arranged so
that they available outside the usual operating hours.
None of the scooters have covers for wet or cold weather.
39
There may be a lack of awareness amongst some shop managers and shop staff about the
existence of the Shopmobility scheme in Brighton. Similarly, there may be a lack of awareness
amongst hotel operators.
Brighton & Hove Buses carry information about the scheme as the MD Roger Frenchs wife uses
Shopmobility.
Signage on route to Churchill Square uses a wheelchair with a shopping basket. This might be
improved by adding the word Shopmobility beside the symbol (this has now been undertaken
during the period of the study).
Signage to
Shopmobility.
Recommend
improve signage
to Shopmobility.
This has been
improved during the
period of the study.
It has been
improved.
Opening hours
of Shopmobility.
Shopmobility is
currently open
three days a
week.
Ideally the funding
will become
available for this to
be extended.
A-C
Scooters
travelling outside
of Churchill
Shopping
Centre.
Scooters are
taken outside the
centre, but there
is no cover on
any of them to
protect the users
from rain and
colder weather.
Obtain some
waterproof covers
for some of the
scooters.
A
Awareness of
Shopmobility
amongst shop
and hotel staff in
the Churchill
Shopping
Centre.
There appears to
be a lack of
awareness about
Shopmobility
amongst shop
staff in the
Churchill
Shopping
Centre.
Improve awareness
of Shopmobility
amongst shop staff
in the Churchill
Shopping Centre,
by an ongoing
programme. Have a
sign on each
scooter or
wheelchair on hire
from Shopmobility
and the telephone
number/website.
A
Paying to park in
the Churchill Car
Park.
It may create a
disincentive for
potential users of
the Shopmobility
scheme where
they have to pay
for designated
BB spaces.
The policies of the
car park operator
would need to
change to enable
free parking for
those displaying
BBs.
A-B
40
Policing of BB
designated bays.
There were
some vehicles in
designated bays
beside
Shopmobility
that were not
displaying BBs.
The car park
operator would
need to review how
these bays are
policed.
A-C
11 Restaurants
There are restaurants and cafes to suit all tastes and pockets in Brighton. From fast food
through to fine dining there are many options to choose from. Some of these have an accessible
public WC whilst others do not. A list is made available through Brighton & Hove City Councils
tourism department. There is also information available on the DisabledGo website.
It occurs to us that each restaurant could be visited by individual DAAG Members or the
Federation of Disabled People for example to assess the entrance and access within the
restaurant and a list produced of every food outlet that offers barrier free access to their facilities
and an accessible WC. A sticker could be used to denote a visit. The results could be published
on the web without hesitation via DisabledGo.
Information
about access to
restaurants.
Ensure that
information
about access is
accurate,
including any
accessible WC
provision.
If individual outlets
could be visited to
establish the
degree of
accessibility it
would help to
develop a definitive
list.
A-C
12 Seafront
Artists Quarter: There are some steep 30m long 1:6-1:8 gradients down to the Artists Quarter
and boardwalk at the seafront without any resting places. Visitors using manual wheelchairs
(unless fit with good upper body strength) are likely to need assistance to reach this area.
Powered chair users may be able to tackle these gradients more easily.
Madeira Drive / Marine Parade: This is regularly used throughout the summer and on special
occasions during the winter, for major events attracting participants and spectators in their
thousands, i.e., motor displays, races, the longest table-top sale, etc. Whilst the council usually
provide an adequate number of chemical toilets for the able-bodied, no such facility is provided
for the disabled (according to Maggie King of DAAG).
Generally Madeira Drive is level from Brighton Pier along its entire length. However access
between the raised walkway, Madeira Drive and Marine Parade may pose difficulty for some.
Again, Maggie King of DAAG points out that: There is a [famous] lift with a cafe midway along
Madeira Drive which is intended to convey people from Madeira Drive to Marine Parade. From
there wheelchair users would be able to access the disabled toilet at the junction of Lower and
Upper Rock Gardens. However, in the 50-odd years I have lived in Brighton, the lift has been
out-of-order on every occasion I have visited Madeira Drive.
41
We checked the lift and it was working during week commencing the 28
th
March. It only
operates between Easter and September and is controlled by a member of staff. The lift itself is
some 90 years old and does require servicing from time to time.
There are a number of different routes between Madeira Drive, the raised walkway (the rock
gardens) and Marine Parade, accessed either by flights of steps or by ramps.
The most accessible ramped route to the raised walkway is via a series of ramps from Madeira
Drive, beside Jim Thompsons restaurant.
There does not appear to be a bus service along Madeira Drive this may form part of the Local
Transport Plan when a service along the seafront is mentioned.
The Lower
Promenade and
Artists Quarter.
There are steep
ramps up to 1:6 /
gradient (30m
long) to reach
this area.
Manual wheelchair
users may need
assistance to gain
access to/from the
Lower Promenade,
the beach and the
accessible public
WCs.
Ensure that this
information is
provided on
websites and
literature.
A
Access to the
sea.
There are some
sections of
board walk that
take visitors
along and
across parts of
the beach.
If not already
available, consider
having some all
terrain wheelchairs
for hire that will
enable some
visitors to have
easier access
across the beach to
the sea.
A-B
A Brief Summary
Whilst it is clear that there has been an ongoing and unambiguous commitment to providing and
improving services for disabled people within the study area, it is also apparent that there are
areas that need to be reviewed on an ongoing basis, for example, in the light of new or improved
assistive technologies.
Furthermore, under the Disability Discrimination Act, additional obligations may be required of
local authorities and destination management organisations as case law is developed.
There follows a photographic record of the study area that attempts to identify specific issues
covered in the body of the text above.
42
Photographic record of Brighton with commentary (March 2005)
Brighton Station is managed by
Southern Railway. Other
companies that provide rail
services include: Thameslink,
South West Trains, Virgin and
Wessex Trains.
There are dropped
kerbs at the crossing
point, but no raised
kerb identified
outside the station
at the bus stand for
accessible buses.
Many commuters cycle and
park their bicycles on the
station forecourt. A substantial
number of taxis are also
available on the forecourt.
Withdean Park & Ride. 250
parking bays. No designated
spaces, no accessible facilities,
and no wheelchair access onto
buses.
No raised kerb
outside the
station for
accessible
buses.
43
There is a small
step to reach
the platform on
the furthest
right hand side
of the station.
The nosings of the
kerbs have been
highlighted.
The WC on the station
has been fitted with an
extra lock because of
continuous vandalism.
Passengers need to
ask a member of staff
for the key.
This is the colour of the
lighting in the designated
WC on the station. This is
ultra violet lighting and is
used to deter drug users
from abusing the area.
44
The route to North Laine from
the station is via a long
gradient down along Trafalgar
Street which is 1:6 for about
150m. This runs underneath
the station forecourt. It would
be helpful to include
information about the
topography (with images) of
the destination on websites.
The view back towards
the station from
Trafalgar Street.
The view up
Trafalgar Street
towards the junction
with Surrey Street
and Guildford Road,
taken from the
station forecourt
area.
The pavement on the
other side of the road
tends to be wider.
45
In parts, the road
surface is built up to
meet the pavement to
create a wide, level
crossing point at
junctions within the
North Laine area.
There are bollards in
place at some points to
help prevent vehicles
parking across the
pavement.
The pavement has
been built out to reduce
the crossing width and
to help prevent parking
across the corner of
the street.
At certain points in the study
area, bay window frames (such
as this one in Trafalgar Street) jut
out into the paved area, reducing
the width of pedestrian area.
When it is busy pedestrians are
likely to be forced out into the
flow of traffic.
There are no dropped kerbs
outside LA Fitness and the North
Road car park wheelchair users
may have to travel out into the
road to avoid these.
On some street corners
there are bollards and
poles to try and prevent
parking across the
corner. They may also
impede access for
some pedestrians.
46
Some dropped kerbs
are in a poor state of
repair.
In Gloucester Street
this may be the easiest
side of the road to
negotiate for some
visitors.
Where there are
cobbled run-ups to
yard entrances the
accompanying kerb is
not level with the
pavement.
On some street
corners there
are bollards
and poles to try
and prevent
parking across
the corner.
Where there
are cobbled
run-ups to yard
entrances the
accompanying
kerb is not level
with the
pavement.
47
Vehicles
parked on the
pavement are a
common sight
in the area.
Trafalgar Street
has a delivery
van, taxi and a
wheelie bin as
temporary
obstructions.
A permanent fixture is the
bay at the front of The
George, which narrows the
pavement considerably.
There is a
raised section
of roadway that
meets the
pavement at
the junction of
Trafalgar Street
with Redcross
Street and
Sydney Street.
Along Gloucester Road
(Robert Street) there
are a number of
junctions where there
are dropped kerbs that
could be improved.
48
No dropped
kerbs or blister
paving at the
junction of Vine
Street and
Gloucester
Road.
Several cars parked
across pavements.
There are run-ins
that do not align with
the pavement.
No dropped
kerbs.
Gloucester
Street blister
paving on one
side of the
road, but not
the other.
A pole placed
in the
pavement to
prevent parking
on the corner.
49
There are dropped
kerbs in poor condition
at the junction of
Cheltenham Place and
North Road. On one
side there is blister
paving and not the
other.
There are dropped
kerbs in poor condition
at the junction of
Cheltenham Place and
North Road. On one
side there is blister
paving and not the
other.
Improve dropped
kerb provision at
the junction with
North Road and
Marlborough
Place.
Improve dropped kerb
provision at the junction
with North Road and
Marlborough Place. No
blister paving.
No audible signal at
this crossing from
Marlborough Place
across Church
Street, beside St
Giles College.
50
No dropped
kerb outside
the Royal
Albion Hotel on
Old Steine.
Would it be possible
to raise the road
surface at crossing
points along Grand
Junction Road?
Some dropped kerbs
throughout the study area
may be difficult for
independent wheelchair
users to use, as they can be
steep partly due to the
narrow pavements in historic
streets, partly due to being
situated on a hill in some
cases. This is the crossing
beside the Prodigal Pub at
Grand Junction Road.
No properly dropped
kerb or blister paving
beside the Lanes car
park entrance.
51
On the opposite side
of the road to the
Lanes car park
entrance is the rear
service area and car
park for the Old Ship
Hotel. The run up
does not align with
the pavement.
Review dropped kerb
provision in Ship Street,
Black Lion Street and Prince
Albert Street.
Review dropped kerb
provision in Ship Street,
Black Lion Street and
Prince Albert Street.
Review dropped kerb
provision in Ship
Street, Black Lion
Street and Prince
Albert Street.
52
Raised road
level with the
pavement
(opposite the
Brighton
Dome).
There is a bollard on
the corner at the
crossing point. Review
dropped crossing
points and blister
paving at the junctions
of Foundry Street and
Kemp Street with
Gloucester Road.
Frederick Street has some
narrow pavements, posts
and run-ups that do not
align with the pavement.
At some crossing
points there are no
dropped kerbs, such
as on Meeting House
Lane.
53
Not all run ups
are properly
aligned with
the pavement.
Not all run ups
are properly
aligned with
the pavement.
Not all run ups are
properly aligned with
the pavement.
Some pedestrian
only routes can offer
alternative level
access between
main streets,
although there is
little room for more
then two pedestrian
abreast.
There is a
bollard and an
A-board at this
junction.
Review dropped
crossing points and
blister paving at the
junctions of Foundry
Street and Kemp
Street with
Gloucester Road.
54
Careful consideration should
be given to reducing the
numbers and positioning of
A- boards in both
pedestrianised areas and
roads where traffic is
permitted.
Careful consideration
should be given to
reducing the numbers and
positioning of A- boards
in both pedestrianised
areas and roads where
traffic is permitted.
Careful consideration
should be given to
reducing the
numbers and
positioning of A-
boards in both
pedestrianised areas
and roads where
traffic is permitted.
It was noted that bicycle
owners were not always
very careful as to where
they chained their
bikes.
Not all run ups
are properly
aligned with
the pavement.
Kensington Gardens is a
pedestrianised area in
North Laine.
55
Pedestrianised areas are
generally level, but there
are steps up to some of
the units.
When it is busy, the
furniture at his caf will
no doubt be spread
further across the
pavement, thus
reducing the width of
the route.
This is a familiar scene on
the historic streets of
Brighton, where because
of the narrow routes,
delivery vehicles are often
found parked halfway or
more across the
pavement, forcing
pedestrians into the road.
This corner with
Sydney Street and
Gloucester Street can
become quickly
congested because of
vehicles parked right
up to the corner of the
junction thus creating
a narrow turning space
for other vehicles such
as delivery vans.
The owner of this vehicle
had to move it away from
the corner as it prevented
a delivery vehicle from
turning left at this same
junction.
There is a
raised crossing
point at this
junction, where
the road
surface meets
the kerb.
Raised
crossing point
at the junction
of Gloucester
Street and
Sydney Street.
56
A bicycle lying
across the
pavement on
Sydney Street.
Not all run ups are
properly aligned with the
pavement. This would make
access for some wheelchair
users more difficult. This is
outside Villa Natura on
Gloucester Street.
The windows on this
terrace jut out across the
pavement, narrowing the
route considerably. The
addition of a post with
parking information
reduces this further
still.
The positioning of
A-boards may have
a detrimental affect
at crossing points.
Another day, another
vehicle parked at the
same point.
57
Delivery vehicles were
found parked halfway
or more across the
pavement, forcing
pedestrians into the
road.
Delivery vehicles
were found parked
halfway or more
across the
pavement, forcing
pedestrians into the
road.
Although this is a
temporary sign made
from cardboard it does
stick out at the head
height of pedestrians.
The Jubilee Library had been open about
one week when this picture was taken.
The Returned Books box may be too
high to use for some wheelchair users.
The public lift was temporarily out of
action on the day, but a staff lift was
being made available for those who
needed it. The internal staircases to have
partially open risers, which may affect
some users of the facility. Some
designated WCs may be too small to
accommodate some wheelchair users.
The positioning of A-
boards may have a
detrimental affect at
crossing points. The
pictures were taken on
two separate visits.
Notice that the A-board
is not in the same
position.
58
There is a public route running
alongside the library to North Road.
There was a large, open piazza
at the front of the library, with no
clearly indicated route to the
entrance, as the pattern of the
blocks was similar across the
area on route.
As well as traditional
bench seating there
is also sculptural
seating in the
piazza.
Not all dropped kerbs
are level with the
road surface.
The routes
through The
Lanes can be
narrow, and A-
boards may
effectively
reduce their
width in places.
59
There are
further A-
boards on this
side of Brighton
Place.
There appears to be a
significant number of
A-boards in some
locations. These may
impede visitors or
residents with a
visual impairment or
those using buggies
or wheelchairs.
The Lanes has narrow
pedestrian routes.
Some A-boards are
situated off the route,
whilst others are
potentially in the way of
visitors.
A-boards
situated to one
side.
A-boards
situated to one
side.
60
Part of the board walk area
beside the Artists Quarter on
the seafront.
There are steep 1:6-1:8
gradients, around 30m
long for those wishing
to access the seafront,
without resting places
as might be expected
today.
Wheelchair users,
personal assistants,
carers or enablers may
need to be strong and fit
to reach the Artists
Quarter, and the Lower
Promenade WC (opposite
Brills Lane).
The Board Walk would
enable more close
contact with the
seaside once the route
to the area has been
negotiated.
There is level access to the pier, and
the facilities are generally stepped/
ramped to reach different levels within
the internal entertainment areas.
Most of the rides at the end of the pier
would be inaccessible to wheelchair
users unless they were ambulant.
Although there is a designated public
WC, this is in the entertainment area,
not in the restaurant facility.
61
There is an alternative route to
reach the upper route between
Madeira Drive and Marine
Parade. This takes the user via a
series of ramps beside Jim
Thompsons, Burger King and
Sega. This gradient is 1:17.
There are no handrails
on the initial ramp
leading from Madeira
Drive, beside Jim
Thompsons.
There is a handrail to
one side only of the
ramp to the next level.
This gradient of this
section is 1:11 1:12.
Signs indicate the
ramped route. The
gradient of this section
is 1:12. There is a
handrail to one side
only.
Signs indicate
the ramped
route.
62
There are several crossing points
along Madeira Drive with
dropped kerbs and a level area
at the central reservation.
There is no blister paving at
the crossing or at the central
reservation.
There are ramped
crossing points
across the Volks
Railway to the
beach area off
Madeira Drive.
The gradients are 1:12
each is 5m long, with a
resting place after each 5m
length. There is a handrail
to one side only.
Steps accompany the
ramped routes, with a
handrail to one side
only.
Wheelchair users need to
be able to transfer across
into the carriages on Volks
Railway. Their
wheelchairs may be left
behind on the platform if
they wish.
63
Madeira Drive is a
long (generally level)
road that runs
parallel to the
seafront to the east
of Brighton city
centre.
There is a lift
between Madeira
Drive and Marine
Parade, but on
occasion it has not
been working.
Again, this area is
generally level but
may benefit from
some seating.
Whilst suggesting
this we appreciate
that this may
encourage homeless
people to use the
area.
The lift between
Madeira Drive and
Marine Parade is some
90 years old, and is
operative between
Easter and September,
although it has been
out of action from time
to time. We had to
return to Brighton to
see this as it was not
open until Easter.
There is an external
bell to summon the lift,
which is operated by
an attendant.
As far as we could
ascertain, there are
no bus services
operating along
Madeira Drive. In
the LTP there is
mention of a
coherent plan for
seafront travel.
64
The walkway with Madeira
Drive to the left and Marine
Parade above the walkway.
There are flights of steps
from the walkway up to
Marine Parade.
There are ramps down to
Madeira Drive from the raised
walkway. This has a 1:10
gradient, is approximately 70m
long with no resting places and
may be difficult for manual
wheelchair users to use unless
they are accompanied.
This is the ramp from the raised
walkway up to Marine Parade.
This has a gradient of 1:10 and a
handrail to one side only. The
ramp is approximately 56m long
with no resting places and may
be difficult for manual wheelchair
users to use unless they are
accompanied.
Marine Parade.
65
Ensure map
dispensers are also
placed at a height
where they may be
reached from a
seated position.
This A-board
effectively blocks the
pavement at this
point.
Controlled crossing points at the
junction of Old Steine, Marine Parade
and Madeira Drive do not give an
audible signal to cross, with a visual
signal only. This is probably because
they are in close proximity to each other.
We could not identify a tactile signal
for visually impaired users (Transport
Advisory Leaflets TAL 4/91 and 5/91)
Suku Phull at DfT 020 7944 2148.
Older people were not unaware that it
was their turn to cross the junction. This
happened at three crossing points.
The route along the main
seafront is generally level.
Preston Street is known for
the choice of restaurants on
offer. Some of these have
level or ramped access,
whilst others have steps
only, with no obvious entry
point to avoid them.
66
There is level
access here.
There is level
access here.
There is part
ramped access
here.
The risers on
these steps to
this outlet are
particularly high
with no
handrails.
(Viceroy of India)
There are 2 x
steps up to this
restaurant.
There are crossfalls of about
1:30 across the pavement
along Preston Street, which
will affect manual wheelchair
users and their assistants
trying to travel in a straight
line.
67
This on street designated
parking is situated on a
gradient of up to 1:9 that
would make access
to/from vehicles more
difficult. This applies to the
bays in Spring Street and
Marlborough Street.
This crossing point has dropped kerbs
and a level area at the central
reservation.
The view along Preston
Street towards the
seafront. The gradient of
the street is 1:18 for most
of its length.
There are assistance buttons at
some banks in Brighton.
The Post Offices and most banks
have ramped access in the study
area. The separate parcel
sorting office has a highlighted
nosing on a small step from the
pavement.
Designated on street parking
is clearly marked on posts
adjacent to the bays.
68
The route up to Clifton
Terrace has a gradient of
1:8-1:9. This would make
access problematic for
manual wheelchair users
and their assistants.
In places the lamp posts do
restrict routes up the hill.
Ensure that these bays
are occupied by those
displaying a Blue
Badge.
Indiscriminate
parking beside
designated bays can
create difficulty for
those attempting to
access their cars.
The route up to Clifton Terrace
has a gradient of 1:8-1:9. This
would make access
problematic for manual
wheelchair users and their
assistants.
69
Access to this end of the
terrace mat be possible from
a dropped kerb further
along, otherwise there are
steps to reach the raised
area outside the properties.
Clifton Terrace forms part of a
suggested walk in the Essential
Brighton guide.
Ensure that access issues
(steepness of hills, access to
the terrace) are included in the
text in future editions.
The route up to Clifton
Terrace has a gradient of
1:8-1:9. This would make
access problematic for
manual wheelchair users
and their assistants.
The route up to Clifton Terrace
has a gradient of 1:8-1:9. This
would make access problematic
for manual wheelchair users and
their assistants.
The best access for
wheelchair users may be
along the roadway itself.
70
The hill begins to fall
away down towards
Queens Road.
The view along Church
Street (beside St Nicolas
Churchyard). There are
steep gradients again as the
hill begins to drop away to
the city centre.
There is a handrail to
one side of these steps
at the end of the
terrace; wheelchair
users may have to
retrace their route.
Church Street
continues to drop down
towards Pavilion
Parade on the other
side of Queens Road.
This is the view down Dyke
Road from the junction with
Clifton Terrace towards the
clock tower. The road
begins to drop down
towards the city centre.
71
The raised side
of Queens
Road.
Queens Road is raised
up above street level
along one side of the
street (looking towards
the station).
There are some narrow
pavements in historic
Brighton. Is it possible
to build up the road
surface to meet the
pavements in areas
such as this?
The other side of
Queens Road is lower,
with a single kerb.
Street furniture and
lamp posts should be
in a position to permit
reasonable access on
the pavements.
72
Dropped kerbs are
not always in
evidence at the
corner of junctions.
A-boards could
present a hazard
to some pavement
users.
Brighton & Hove buses now have
about 130 vehicles that have
entry platforms almost level with
the raised kerbs at principal bus
stops such as this at Old Steine
beside the Royal Pavilion. Each
such vehicle has space for one
wheelchair user.
A-boards do
narrow down
the usable
width of
pavement in
some areas.
73
Again a bicycle
is chained to a
lamp post.
There are narrow
pavements on side
streets that run between
Marine Parade and St
Jamess Street.
The coach terminus at Pool Valley.
National Express do not currently have
wheelchair accessible coaches
operating to Brighton.
The member of staff on duty at Pool
Valley said that she wasnt sure if any
of the vehicles were wheelchair
accessible and gave us a National
Express leaflet with their information
line for disabled customers.
The designated accessible WC
is within the Pool Valley Coach
Office (there is a facility in the
mens room).
The member of staff on duty
said that there used to be a
public WC but it had closed.
Another coach operator that
serves Pool Valley is
Megabus.com.
According to their website,
Megabus.com is unable to
accommodate wheelchair users.
74
Signage indicating some WCs
(Marine Parade) is quite small
and discreet and needs to be
improved for the benefit of all
users.
Directional signage is the subject
of a recent review undertaken for
Brighton & Hove City Council.
Parking across
pavements
does occur
both inside and
adjacent to the
study area.
Signage to the WCs in Royal
Pavilion Gardens is quite clear.
The designated WCs are situated
within the doorways of the gents
and ladies facilities, without
having to enter the room. The
WCs were occupied at the time of
our visit.
Public WCs require a
RADAR key to be used.
They are also available
from Information Centres,
or may be borrowed from
the attendant where they
are staffed.
This would be useful to
indicate on any website.
Ensure that
where possible
the 25mm lip
on dropped
kerbs is
avoided.
75
Some areas have wide
raised road surfaces at
crossing points
between the kerbs.
This is close to the
Brighton Dome in New
Road.
Here the paving is of
contrasting colour
between the pavement
and the edge of the road
to the level area in the
roadway. A blister
surface is incorporated in
the yellow paving blocks.
Shop and office
entrances have a
variety of steps and
ramps along Queens
Road.
Main paths are
generally wide
enough to
accommodate
wheelchair
users.
Ensure that where
possible the
25mm lip on
dropped kerbs is
avoided.
The Brighton Pavilion has access to
the ground floor, and should have
improved access to part of the 1
st
floor
when the lift doors are adjusted to be
at least 800mm clear opening. There
is induction loop at reception, and a
unisex WC on the ground floor, which
is due to be brought up to date soon.
We offered to send details of a virtual
experience company that may help to
overcome internal steps.
76
In some cases the
nosing of the steps is in
a contrasting material.
Steps up to the
Masonic hall
are
accompanied
by handrails.
Shop and office
entrances have a
variety of steps and
ramps along Queens
Road.
There are three
steps to this
doorway, with
contrasting
nosings, but no
handrail.
Consider leveling out
crossing points for
pedestrians at
junctions where this is
practical and safe to
achieve.
77
Bicycles are
chained to the
directional
signs.
There are some
A-boards
immediately
outside
premises.
Some entrances are
ramped.
Some
entrances are
terraced in line
with the street
level.
A-boards situated out
on the pavement and
in the area immediately
outside the property.
Others are out in the
main pedestrian
route.
78
Consider leveling
out crossing points
for pedestrians at
junctions where this
is practical and safe
to achieve.
The view along
Queens Road
towards the Clock
Tower end. The
pavement on this
side tends to have
fewer obstructions
and easier access to
the properties.
A relatively
clear area
outside shop
units.
Some seating
outside
premises.
crossing points for
pedestrians at
achieve.
79
crossing points for
pedestrians at junctions
where this is practical and
safe to achieve, such as the
junction of North Road with
Queens Road.
The view along part
of Queens Road
towards the Clock
Tower end. The
pavement on this
side tends to have
fewer obstructions
and easier access to
the properties.
The view down
Gloucester
Road from
Queens Road.
crossing points for
pedestrians at
achieve.
There are some
steeper gradients
leading from
Gloucester Road
up towards the
junction with
Queens Road.
80
The view down
North Road
from the
Queens Road
end.
Some of the units along
Queens Road are equipped
with automatic doors and
push pads to open them. In
particular the Community
Centre, Chinese Centre,
Housing Trust and the South
Wing.
Scaffolding is going to create
temporary access issues on
pavements. This is on
Queens Road. Hazard tape
has been used to identify the
supporting structure.
Consider leveling out further
crossing points for
safe to achieve, such as the
junction with Church Street
and Queens Road. This
has a 1:10 gradient at the
crossing point.
crossing points for pedestrians
at junctions where this is
practical and safe to achieve,
such as the junction with
Church Street (cycle crossing)
and Queens Road.
81
Some shop units have steps
only at their entrances (such
as Specsavers) with no
obvious alternative route.
Some areas have wide
raised road surfaces at
crossing points
between the kerbs.
This is close to the rear
entrance of Boots the
chemist on Queens
Road.
The steps at the rear of
Boots the chemist are
accompanied by
handrails.
The gradient on
the pavement
beside Boots
the chemist is
1:15, with a
1:26 crossfall.
The shop units at this
end of Queens Road
(opposite Boots and
Specsavers) have
mainly one step. It
may be possible to
overcome these if /
when the pavement is
re-laid.
82
crossing points for pedestrians
at junctions where this is
practical and safe to achieve,
such as this at the junction of
Queens Road with North
Street. 1:5 gradient from the
dropped kerb to the crossing.
1:18 gradient on the crossing.
Consider improving the
temporary tar
macadam ramps that
have been laid to
overcome the kerbs
beside the
development.
crossing points for
safe to achieve, such as this
at the junction of Queens
Road with North Street.
This is the view from outside
Waterstones towards the
Clock Tower.
The view across from
the Clock Tower
towards Waterstones.
The gradient from the
pavement to the street
is up to 1:6, and the
gradient along the road
surface across the
crossing point is up to
1:14.
There is a
convergence of two
gradients at this part
of Queens Road
beside the Clock
Tower.
The view towards the
junction of Western
Road with Dyke Road
from a point opposite
the Clock Tower.
83
There are gradients of up
to 1:12 on routes to and
from the Western Road
entrances to Churchill
shopping centre. These
gradients lead to and
from a drainage area
(shown in darker paving).
There are some gradients
that some manual
wheelchair users may find
difficult on the pedestrian
routes from the car park
entrance at the Churchill
shopping centre down
towards Cannon Place.
The view up Dyke
Road from the junction
with Western Road.
Contractors should
ensure that adequate
provision is made for all
pedestrians when
necessary works are
undertaken.
Queen Square, with Air
Street leading through to
Queens Road.
further crossing points
for pedestrians at
achieve.
84
Some premises offer an
alternative entrance or
assistance for wheelchair
users.
It was noted that bicycle
owners were not always very
careful as to where they
chained their bikes. This is
beside a designated accessible
on-street parking bay.
Trafalgar Street car
park entrance. There
is a height restriction
that may affect
disabled motorists with
high roofed vehicles.
There is ramped access
to and from the
designated spaces.
There are 3 x
designated
bays and
ground floor
level.
85
Church Street (Theatre
car park).
There are 2 x
designated
bays.
1:6 gradient is
30m long from
the designated
bays.
There are 2 x
designated bays
accessed via
steep ramps only.
North Road car
park.
86
The Lanes car
park.
As with other off-street
parking badge holders
are expected to pay for
their spaces.
3 x designated
bays at ground
floor level.
Access for
pedestrians to
the car park.
1:6 gradient is
30m long from
the designated
bays.
87
The ramped
exit from The
Lanes car park.
Although here is a lift to
other levels within the car
park, it was out of action
on the day of our visit.
Entrance at the
corner.
Russell Road car park.
The external ramp leading
from The Lanes car park.
There are handrails to
both sides, but no resting
place on the ramp.
88
There are 12 bays 2
each on levels
3,5,7,9,11 & 13.
These bays are
accessed by lift or the
staircase.
Review signage to
Shopmobility to
include text as well
as the symbol.
The Shopmobility symbol
is used on signage
approaching the parking
areas.
Signage for Shopmobility
has been improved since
earlier visits (Week
commencing 28.3.2005)
We would recommend that the
word Shopmobility is added
where possible beside the
symbol that is used on the
signage into Brighton
(10.3.2005).
89
Set down point
outside the
office.
How are spaces policed?
There were two vehicles
without Blue Badges on
display on the day of our
visit.
There are 15
designated spaces
beside Shopmobility.
All parking must be
paid for (5.50 for 6
hours).
Automatic
doors with push
pads.
In the car park the signage is
clear. (Shopmobility images
were taken on the 3.3.2005).
Signage for Shopmobility
has been improved since
earlier visits. (Week
commencing 28.3.2005)
90
Clear space
under the desk.
Chair with
armrests.
There is an adult-sized
changing table in one of
the WCs.
This WC
permits transfer
from either
side.
The facilities
are of a high
specification.
There are two well-equipped
designated WCs within the
office. These are for the use
of Shopmobility customers, but
are occasionally used by other
disabled people when staff
permit this.
91
There are a reasonable number
of battery powered scooters that
can carry people of up to 30
stone in weight. None of the
scooters has a wet weather cover
to protect the occupant when
outside the Churchill Square
Shopping Centre.
There is also a selection of manual
wheelchairs that can be made
available out of hours and delivered
to hotels in the study area.
Powered chairs and scooters can
also be taken to meet people in pre-
arranged locations in Brighton.
This is the taxi drop-off
and pick up point on the
service road outside
Shopmobility.
Again, there is a long
ramp without resting
places down to Daltons
Bastion and the
accessible WCs on the
Promenade to the east
side of Brighton Pier.
Mens and Womens
WCs incorporate the
accessible WC
within them at
Daltons Bastion.
92
Within the Mens
WC, there are two
cubicles. Operated
by RADAR keys,
there is one
wheelchair
accessible WC and
another for ambulant
disabled visitors.
The facilities could be
improved here (and
reflect the standard
offered by the facilities
at Lower Promenade
opposite West Street).
Where there are staff
and 2 x modern unisex
WCs with emergency
cords.
Unisex WC at
Aquarium Colonnade
(along Madeira Drive).
improved here (and
offered by the facilities
at Lower Promenade
Where there are staff
and 2 x modern unisex
WCs with emergency
cords.
93
Press call with
Derek Stass and
Brighton Evening
Argos on a wet
and windy
Brighton Pier.
improved here (and
offered by the facilities at
Lower Promenade
Where there are staff and
2 x modern unisex WCs
with emergency cords.
The unisex WC at the
Lower Promenade
(opposite Brills Lane)
near the Seafront
Artists Quarter.
94
Acknowledgements
We would like to thank all those individuals, both residents and visitors (who we spoke to on the
street), who helped by providing information or details about facilities, or about their own
experience of Brighton and the study area with regard to accessibility.
In particular:
Suzanne Mantell and staff at Brighton & Hove City Council, David Johnson and the team at
Shopmobility, Alex Bennett, Councillor Framroze and Members of DAAG, Derek Stass and
family, Southern Railway, Brighton & Hove Bus Company, Brighton Pavilion, Churchill Square
management, National Express, Disabled Go, Adrian at DIAL, Tripscope, Tourism for All,
Tourism South East and Visit Britain.
Disclaimer
Compliance with the advice contained in any audit or subsequent report will not necessarily ensure compliance with
the requirements of the Disability Discrimination Act 1995. Neither Tourism for All UK nor Tourism for All Services
Limited can accept any responsibility for loss occasioned by reason of non-compliance with the requirements of the
Disability Discrimination Act 1995.
Although we would offer the best advice available to us at the time of an audit, please be aware that due to the
ongoing development of legislation in this area, all companies and organisations should seek continuing advice to
ensure that their services and facilities remain compliant with their statutory obligations.
Brian Seaman / 31
st
May 2005
Tourism for All Services Limited/Tourism for All UK
Enham Place
Enham Alamein
Andover
Hampshire
SP11 6JS
Tel: 01293 776225
E-mail: brian@tourismforall.org.uk
URL: www.tourismforall.org.uk
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2
2

B
r
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g
h
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&

H
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v
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P
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B
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7

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2
3

B
r
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g
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&

H
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P
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&

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B
-
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8

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2
5

B
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&

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9
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2
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2
6

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2
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2
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1
3

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2
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R
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4
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5
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A
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1
4

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2
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1
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2
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1
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P
a
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e

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.

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y

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m

H
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w

P
r
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2
7

C
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.

3
1

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r
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g
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s
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A
-
C

2
8

R
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v
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.

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3
3

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g
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&

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B
y

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a

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.

A
-
C

2
9

R
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3
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E
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3
0

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3
3

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&

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R
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.

3
1

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p
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3
4

B
r
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g
h
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&

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e

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y

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s
.

A
-
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1
0
5
N
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.

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3
2

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3
5

B
r
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g
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&

H
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v
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C
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y

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c
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d
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R
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D
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b
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c
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.

A
-
C

3
3

C
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t
.

3
5

B
r
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g
h
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&

H
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C
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y

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D
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G
o

B
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p
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v
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s
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l
)

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A
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C

3
4

C
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x
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t

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l

P
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.

3
5

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3
5

B
r
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M
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:
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.

3
5

B
r
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g
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&

H
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.

3
6

B
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M
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.

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.

3
5

B
r
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g
h
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&

H
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C
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C
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c
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R
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w
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m
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m
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.

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d
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m
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.

1
0
6
N
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.

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A
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P
a
g
e

N
o
.

B
y

W
h
o
m

H
o
w

P
r
i
o
r
i
t
y

3
7

B
r
i
g
h
t
o
n

M
u
s
e
u
m
:

R
e
v
i
e
w

w
h
e
t
h
e
r

t
h
e

b
a
b
y

c
h
a
n
g
i
n
g

f
a
c
i
l
i
t
y

s
h
o
u
l
d

b
e

s
i
t
u
a
t
e
d

w
i
t
h
i
n

t
h
e

d
e
s
i
g
n
a
t
e
d

a
c
c
e
s
s
i
b
l
e

W
C
.

3
5

B
r
i
g
h
t
o
n

&

H
o
v
e

C
i
t
y

C
o
u
n
c
i
l

C
o
n
s
i
d
e
r

w
h
e
t
h
e
r

a

p
a
r
e
n
t

a
n
d

b
a
b
y

r
o
o
m

c
o
u
l
d

b
e

i
n
t
r
o
d
u
c
e
d

n
e
a
r
b
y
.

3
8

I
f

C
h
u
r
c
h
i
l
l

S
q
u
a
r
e

m
a
n
a
g
e
m
e
n
t

f
i
t

R
A
D
A
R

l
o
c
k
s

t
o

d
e
s
i
g
n
a
t
e
d

a
c
c
e
s
s
i
b
l
e

p
u
b
l
i
c

W
C
s

t
h
e
y

n
e
e
d

t
o

e
n
s
u
r
e

t
h
a
t

t
h
i
s

i
s

c
o
m
m
u
n
i
c
a
t
e
d

t
o

v
i
s
i
t
o
r
s

v
i
a

t
h
e
i
r

w
e
b
s
i
t
e

a
n
d

l
i
t
e
r
a
t
u
r
e
.

3
7

C
h
u
r
c
h
i
l
l

S
q
u
a
r
e

m
a
n
a
g
e
m
e
n
t

I

h
a
v
e

a
d
v
i
s
e
d

t
h
e
m

t
h
a
t

i
f

t
h
e
y

d
o

t
h
i
s

t
h
e
y

s
h
o
u
l
d

n
o
t
i
f
y

d
i
s
a
b
l
e
d

p
e
o
p
l
e
,

a
n
d

m
a
k
e

k
e
y
s

a
v
a
i
l
a
b
l
e

f
r
o
m

s
e
c
u
r
i
t
y

s
t
a
f
f

a
n
d

i
n
f
o
r
m
a
t
i
o
n

d
e
s
k
s
.

A
-
C

3
9

R
e
v
i
e
w

w
h
e
t
h
e
r

i
n
d
i
v
i
d
u
a
l

s
h
o
p

u
n
i
t
s

(
o
n

s
t
r
e
e
t
s

t
h
r
o
u
g
h
o
u
t

t
h
e

s
t
u
d
y

a
r
e
a
)

h
a
v
e

s
t
e
p

f
r
e
e

o
r

s
t
e
p
p
e
d

a
c
c
e
s
s

t
o

t
h
e
i
r

p
r
e
m
i
s
e
s
.

3
7

B
r
i
g
h
t
o
n

&

H
o
v
e

C
i
t
y

C
o
u
n
c
i
l

/

D
i
s
a
b
l
e
d
G
o

/

D
A
A
G

B
y

v
i
s
i
t
i
n
g

e
a
c
h

s
h
o
p

t
o

e
s
t
a
b
l
i
s
h

t
h
e

a
c
c
e
s
s
i
b
i
l
i
t
y

o
f

e
a
c
h

e
n
t
r
a
n
c
e
.

A
-
C

4
0

R
e
v
i
e
w

t
h
e

p
o
l
i
c
y

t
o
w
a
r
d
s

l
i
c
e
n
s
i
n
g

-
b
o
a
r
d
s

t
o

e
n
s
u
r
e

t
h
a
t

w
h
e
r
e

t
h
e
y

a
r
e

o
n
l
y

u
s
e
d

i
n

a

w
a
y

t
h
a
t

d
o
e
s

n
o
t

i
m
p
e
d
e

p
e
d
e
s
t
r
i
a
n
s
.

3
8

B
r
i
g
h
t
o
n

&

H
o
v
e

C
i
t
y

C
o
u
n
c
i
l

B
y

e
n
s
u
r
i
n
g

t
h
a
t

t
h
e

l
o
c
a
t
i
o
n

o
f

a

p
r
o
p
o
s
e
d

-
b
o
a
r
d

i
s

n
o
t

g
o
i
n
g

t
o

b
l
o
c
k

o
r

c
r
e
a
t
e

n
a
r
r
o
w

p
a
v
e
m
e
n
t

a
r
e
a
s
.

S
e
e

t
h
e

D
e
p
a
r
t
m
e
n
t

f
o
r

T
r
a
n
s
p
o
r
t

g
u
i
d
e
l
i
n
e
s
.

A
-
C

4
1

R
e
c
o
m
m
e
n
d

i
m
p
r
o
v
e

s
i
g
n
a
g
e

t
o

S
h
o
p
m
o
b
i
l
i
t
y
.

3
9

B
r
i
g
h
t
o
n

&

H
o
v
e

C
i
t
y

C
o
u
n
c
i
l

T
h
i
s

w
a
s

i
m
p
r
o
v
e
d

d
u
r
i
n
g

t
h
e

p
e
r
i
o
d

o
f

t
h
e

s
t
u
d
y
.

-

4
2

S
h
o
u
l
d

f
u
n
d
i
n
g

b
e
c
o
m
e

a
v
a
i
l
a
b
l
e

t
h
a
t

t
h
e

o
p
e
n
i
n
g

h
o
u
r
s

f
o
r

S
h
o
p
m
o
b
i
l
i
t
y

b
e

e
x
t
e
n
d
e
d
.

3
9

B
r
i
g
h
t
o
n

&

H
o
v
e

C
i
t
y

C
o
u
n
c
i
l

/

C
o
m
m
u
n
i
t
y

T
r
a
n
s
p
o
r
t

/

S
h
o
p
m
o
b
i
l
i
t
y

T
h
e
r
e

i
s

a
l
r
e
a
d
y

a

b
i
d

f
o
r

f
u
n
d
i
n
g

v
i
a

a
n

A
g
e

C
o
n
c
e
r
n

D
e
v
e
l
o
p
m
e
n
t

G
r
a
n
t

a
n
d

a

L
o
t
t
e
r
y

G
r
a
n
t
.

A
-
C

1
0
7
N
o
.

R
e
c
o
m
m
e
n
d
e
d

A
c
t
i
o
n

P
a
g
e

N
o
.

B
y

W
h
o
m

H
o
w

P
r
i
o
r
i
t
y

4
3

R
e
c
o
m
m
e
n
d

p
r
o
v
i
d
e

w
e
a
t
h
e
r
p
r
o
o
f

c
o
v
e
r
s

o
n

s
o
m
e

o
f

t
h
e

s
c
o
o
t
e
r
s

o
n

h
i
r
e

f
r
o
m

S
h
o
p
m
o
b
i
l
i
t
y

t
o

p
r
o
t
e
c
t

t
h
e

u
s
e
r
s

f
r
o
m

r
a
i
n

a
n
d

c
o
l
d
e
r

w
e
a
t
h
e
r
.

3
9

B
r
i
g
h
t
o
n

&

H
o
v
e

C
i
t
y

C
o
u
n
c
i
l

/

C
o
m
m
u
n
i
t
y

T
r
a
n
s
p
o
r
t

/

S
h
o
p
m
o
b
i
l
i
t
y

O
b
t
a
i
n

s
o
m
e

w
a
t
e
r
p
r
o
o
f

c
o
v
e
r
s

f
o
r

s
o
m
e

o
f

t
h
e

s
c
o
o
t
e
r
s
.

4
4

I
m
p
r
o
v
e

a
w
a
r
e
n
e
s
s

o
f

S
h
o
p
m
o
b
i
l
i
t
y

a
m
o
n
g
s
t

s
h
o
p

s
t
a
f
f

i
n

t
h
e

C
h
u
r
c
h
i
l
l

S
q
u
a
r
e

S
h
o
p
p
i
n
g

C
e
n
t
r
e
.

3
9

B
r
i
g
h
t
o
n

&

H
o
v
e

C
i
t
y

C
o
u
n
c
i
l

/

C
o
m
m
u
n
i
t
y

T
r
a
n
s
p
o
r
t

/

S
h
o
p
m
o
b
i
l
i
t
y

F
o
r

e
x
a
m
p
l
e
,

h
a
v
e

a

s
i
g
n

o
n

e
a
c
h

s
c
o
o
t
e
r

o
r

w
h
e
e
l
c
h
a
i
r

o
n

h
i
r
e

f
r
o
m

S
h
o
p
m
o
b
i
l
i
t
y

a
n
d

t
h
e

t
e
l
e
p
h
o
n
e

n
u
m
b
e
r
/
w
e
b
s
i
t
e
.

4
5

R
e
v
i
e
w

t
h
e

p
o
l
i
c
y

o
f

c
h
a
r
g
i
n
g

f
o
r

p
a
r
k
i
n
g

o
f

B
l
u
e

B
a
d
g
e

u
s
e
r
s

i
n

t
h
e

C
h
u
r
c
h
i
l
l

S
q
u
a
r
e

S
h
o
p
p
i
n
g

C
e
n
t
r
e

c
a
r

p
a
r
k
s
.

3
9

B
r
i
g
h
t
o
n

&

H
o
v
e

C
i
t
y

C
o
u
n
c
i
l

/

c
a
r

p
a
r
k

o
p
e
r
a
t
o
r

T
h
e

p
o
l
i
c
i
e
s

o
f

t
h
e

c
a
r

p
a
r
k

o
p
e
r
a
t
o
r

w
o
u
l
d

n
e
e
d

t
o

c
h
a
n
g
e

t
o

e
n
a
b
l
e

f
r
e
e

p
a
r
k
i
n
g

f
o
r

t
h
o
s
e

d
i
s
p
l
a
y
i
n
g

B
l
u
e

B
a
d
g
e
s
.

A
-
B

4
6

R
e
v
i
e
w

w
h
e
t
h
e
r

v
e
h
i
c
l
e
s

i
n

d
e
s
i
g
n
a
t
e
d

b
a
y
s

b
e
s
i
d
e

S
h
o
p
m
o
b
i
l
i
t
y

a
r
e

m
o
n
i
t
o
r
e
d

t
o

e
n
s
u
r
e

t
h
a
t

o
n
l
y

t
h
o
s
e

d
i
s
p
l
a
y
i
n
g

B
l
u
e

B
a
d
g
e
s

a
r
e

u
s
i
n
g

t
h
e
s
e

b
a
y
s
.

4
0

B
r
i
g
h
t
o
n

&

H
o
v
e

C
i
t
y

C
o
u
n
c
i
l

/

c
a
r

p
a
r
k

o
p
e
r
a
t
o
r

T
h
e

c
a
r

p
a
r
k

o
p
e
r
a
t
o
r

w
o
u
l
d

n
e
e
d

t
o

r
e
v
i
e
w

h
o
w

t
h
e
s
e

b
a
y
s

a
r
e

p
o
l
i
c
e
d
.

A
-
C

4
7

E
n
s
u
r
e

t
h
a
t

i
n
f
o
r
m
a
t
i
o
n

a
b
o
u
t

a
c
c
e
s
s

t
o

r
e
s
t
a
u
r
a
n
t
s

i
s

a
c
c
u
r
a
t
e
,

i
n
c
l
u
d
i
n
g

a
n
y

a
c
c
e
s
s
i
b
l
e

W
C

p
r
o
v
i
s
i
o
n
.

4
0

B
r
i
g
h
t
o
n

&

H
o
v
e

C
i
t
y

C
o
u
n
c
i
l

/

D
i
s
a
b
l
e
d
G
o

/

D
A
A
G

I
f

i
n
d
i
v
i
d
u
a
l

o
u
t
l
e
t
s

c
o
u
l
d

b
e

v
i
s
i
t
e
d

t
o

e
s
t
a
b
l
i
s
h

t
h
e

d
e
g
r
e
e

o
f

a
c
c
e
s
s
i
b
i
l
i
t
y

i
t

w
o
u
l
d

h
e
l
p

t
o

d
e
v
e
l
o
p

a

d
e
f
i
n
i
t
i
v
e

l
i
s
t
.

A
-
C

1
0
8
N
o
.

R
e
c
o
m
m
e
n
d
e
d

A
c
t
i
o
n

P
a
g
e

N
o
.

B
y

W
h
o
m

H
o
w

P
r
i
o
r
i
t
y

4
8

M
a
n
u
a
l

w
h
e
e
l
c
h
a
i
r

u
s
e
r
s

m
a
y

n
e
e
d

a
s
s
i
s
t
a
n
c
e

t
o

g
a
i
n

a
c
c
e
s
s

t
o
/
f
r
o
m

t
h
e

L
o
w
e
r

P
r
o
m
e
n
a
d
e
,

t
h
e

b
e
a
c
h

a
n
d

t
h
e

a
c
c
e
s
s
i
b
l
e

p
u
b
l
i
c

W
C
s

a
l
o
n
g

M
a
d
e
i
r
a

D
r
i
v
e
.

E
n
s
u
r
e

t
h
a
t

t
h
i
s

i
n
f
o
r
m
a
t
i
o
n

i
s

p
r
o
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