Lotus Notes Traveler Server

Connection and log-in

Verifying the
server is running
To verify that the server is running:
Run the show tasks tell command from the Lotus Domino
Administrator client and look for the following:
- Lotus Traveler Running: 2 of 2 users active
- HTT server Listen for connect re!uests on T" ort: #$
"heck the server console for the following:
- Lotus Traveler: %erver started
Look for traveler&e'e in the (icrosoft )indows Task
(anager
Directory
Verifying
directory access
Run the command tell traveler show and look for the following:
*ser name resolves as e'+ected
,f not- make sure that the security setting %erver Document -
%ecurity - ,nternet Access - ,nternet Authentication allows
the format of & .or e'am+le- if you want to utili/e the
shortname for - you will have to set this to 0(ore name
variations with lower security0&
Statistic and Log information
Lotus Traveler
%erver statistics
Run the command show stat traveler& 1ey statistic information to
look at- in order to validate the num2er of users you think are
registered3connected to the server- are:
Traveler&Device%ync&"ount
Traveler&(onitor&4ewA,&*sers
Traveler&(onitor&5ldA,&*sers
Traveler&rime%ync&"ount
Traveler&ush&Devices&"onnected&T"
Traveler&ush&Devices&5nline
Traveler&ush&Devices&Total
Traveler&ush&*sers&5nline
Traveler&ush&*sers&Total
Log file formats 6rror log format and e'am+le:
7Time%tam+8 Level Thread4ame *ser 6rror
7$939$ 9:::::9;&<=28 %6V6R6 D%-9<<7>?vV6@AA8
"4Amail=935Ai2m "ore6ngine&+rocessRecordActionB:;=
An error occurred while attem+ting to u+date your data2ase
with data from the device C6RRDDATAEA%6D6RR5RF
*sage Log format and e'am+le:
7Time%tam+8 , Addresses *ser Data2ase or Action Ty+e
Return "ode TimeCmsF "hanges
7$939$39::==:99&29G8 ;&=2&9<H&=H ;&=2&9<H&9G
I"4Amail<935Ai2mJ htt+:33testserver&i2m3mail3mail<9&nsf
s+ =$# 9=#= I,E( Kava %ync(L "lientJ
%ync(L=KDev,DD9&$ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $
$ $ $ $ $ $ $ $
Lotus Traveler
%erver user
statistics
Run the command tell traveler showstats for the following
information:
4um2er of users known to the system- including online-
offline- and mailfile statistics
4um2er of devices know to the system- including online-
offline- and connection statistics
4um2er of +rime syncs- including time and success rate
statistics
4um2er of device syncs- including time and success rate
statistics
Trou2leshooting a
user on the server
Run the command show to see the following information:
The final +aragra+h a2ove may change to reflect different error
states as follows:
Lotus Traveler does not have delete rights to the data2ase &
Lotus Traveler could not o+en the data2ase & Verify that the
server and the data2ase grant access to server and that there
is a network connection availa2le 2etween these servers&
,nternal error encountered attem+ting to validate access to
data2ase &
The Domino server for does not su++ort for Lotus Traveler&
%ee logs for more details&
The Lotus Domino server-- that hosts the mail file is an
earlier version so some functions are not fully im+lemented&
Data2ase is 2ytes in si/e and +ercent used- which is over the
!uota of 2ytes&
The data2ase on is not configured to re+licate read and
unread marks& As a result- unread marks will not 2e
re+licated with the device&
Logging into the
server
,f you are una2le to log into the Lotus 4otes Traveler server- verify
the following:
,D is not locked out of HTT server
assword is correct
%erver name is correct
Lou have granted access to the Lotus 4otes Traveler server
in your mail data2ase
Lotus Traveler
client re+orts
error registering
with the server
Verify the following:
The *ser ,D must only contain characters that are su++orted
2y the Domino server& These include al+ha characters CA -
>F- num2ers C$ - ;F- and the am+ersand CMF- dash C-F- +eriod
C&F- s+ace C F - and underscore CDF& %ee the Lotus Domino
Administrator Hel+ to+ic 0Ta2le of Domino 4aming
Re!uirements0 for more information&
Lou may need to ena2le the Domino HTT server to acce+t
I(ore name variations with lower securityJ- rather than the
default 0.ewer name variations0& Lotus 4otes Traveler
clients 2ehave as ,nternet clients to the Domino we2 server-
and the name looku+ algorithms are controlled 2y the
Domino server security settings& To modify this setting:
- .rom the Domino Administrator- click "onfiguration- and
o+en the server document
- "lick %ecurity
- ,n the ,nternet Access section- choose I(ore name
variations with lower securityJ
- %ave and close the document
Re+orting issues
to ,E(
.or server or glo2al user issues- send the following:
%ystem dum+ files- including:
33Kavacore
33Hea+dum+
Log files- located in the 33traveler3logs directory- including:
Activity
6rror
*sage
*ser Dum+s
%ync(L
TRs
4%D files
.or single user issues- send the following:
%ingle user dum+ N availa2le 2y issuing the command tell
traveler dum+
TR from the client device
Lotus Notes Traveler Client/Device
Installation and registration
Verifying
installation and
registration
To ensure you +ro+erly install and register the Lotus 4otes Traveler
"lient:
"hoose the correct "AE file for your device
- )( : ocket" A LotusTravelerD''&armV=,
- )( : %marthone A LotusTraveler)(:%D''&armV=,
- )( H rofessional A LotusTraveler)(HD''&armV=,
- )( H %tandard A LotusTraveler)(H%D''&armV=,
,f using a 2ootstra+ file- ensure that 2ootstra+&nts is in the
O(y Documents folder
The ,E( Lotus 4otes Traveler client installation checks the
device for 2oth re!uired memory and availa2le slots to run& ,f
either of these resources are insufficient- the message 0IBM
Lotus Notes Traveler client installation has detected
insufficient device resources to run this product0 is
dis+layed- and the installation log will also dis+lay an entry
stating 0Install is checing your device resources for IBM
Lotus Notes Traveler0&
The Lotus 4otes Traveler client installation does continue-
however- if the a2ove message is seen- you may want to
close other running a++lications- or +erform a soft reset in
order to free u+ resources&
Verifying
connections
To verify your connection to the server:
,f using Active%ync- check to make sure the Active%ync
deskto+ dialog is not IhidingJ in the 2ackground
,f using Lotus (o2ile "onnect CL("F- validate L("
settings on the V4 +age- and check status using the L("
user interface
Validate Lotus 4otes Traveler server access via firewall or
+ro'y
*se "heck %erver tool and 2rowser to further diagnose
connection issues
Verifying
authentication
To verify your authentication with the server:
"heck for +ro+er A"L access to the server
"heck for firewalls that may 2lock access to the server
Verifying
configuration
To verify your configuration with the server:
"heck server +orts
"heck sync +rotocol- for e'am+le %%L
"heck the Auto%ync flag
Verifying
contention
To check other issues 2etween the device and the server:
Verify other a++lications are not starving the Traveler
+rocessP shut down non-critical a++lications
Verify that the device is not low on +owerP +lug the device in
and shut down non-critical a++lications
Verify that the device is not running out of storageP adQust the
(ail3"alendar and 5ther A++lications filters
Client status
%tatus screen The IhomeJ +age of the Lotus 4otes Traveler client- accessed 2y
launching the client or ta++ing the Lotus icon in the system tray& The
status screen +rovides current status for the Lotus 4otes Traveler
client in te't and icon formats&
%tatus icons
Auto%ync offP status nominal
Auto%ync onP status nominal
%ynchroni/ing with the server
"annot reach the server
Eattery is too low for Auto%ync
4o device connectivity
Reneral error message
Mail
6-mail sent to
multi+le
reci+ients does
not work
6nsure that multi+le e-mail addresses are se+arated with a semi-
colon CPF- and not with a comma C-F&
6-mail sent to
Domino name
with IS character
and s+ace is not
delivered
*se IT UJ to delimit the e-mail address& .or e'am+le:
.olders created on
the mo2ile device
do not a++ear on
the Domino
server
,f you create a folder on the mo2ile device- it does not a++ear on the
Domino server until after the mail data2ase is closed and reo+ened&
Du+licate e-mail
or ,( data may
a++ear on the
device- 2ut do not
a++ear on the
server
erform a Ire+lace dataJ o+eration using the Lotus 4otes Traveler
client to resolve this issue&
.ollow these ste+s:
9& Ro to the Lotus Traveler main menu
2& Ro to ITools -U Re+lace dataJ
<& %elect a++lications with du+licate data and select IRe+laceJ
The data on the client will 2e re+laced with a co+y of the server data&
Log and trace information
Defining logging
and tracing
Logging is information a2out o+erations and status for end-user
consum+tion
Tracing is detailed information a2out o+erations for servicing and
de2ugging
Tracing levels De+ending on your issue- you may need to increase your tracing
level& Levels are:
Low N 6rrors and warnings only
(edium N 6rrors- warnings- +lus 2asic a++lication flow
High N All of the a2ove- +lus detailed information
.iles are stored on the device in (y Document3LotusTravelerLogs
Viewing the log The menu item IView N LogJ +rovides a log file with Lotus 4otes
Traveler client o+erations details& The log adheres to the ma'imum
file si/e limits for logging- and is color coded: green for successful
o+erations- 2lack for informational messages- and red for errors and
warnings- as shown in the e'am+le 2elow:
ro2lem re+orting ro2lem re+orting can 2e used to diagnose issues that are not
resolved through normal meansP detailed tracing is needed to further
diagnose:
>, contents:
"onfigDum+&t't N Raw dum+ of config +ro+erties
traceDlog&t't N Detailed tracing informational
viewDlog&html N ,nformational log
artrace&t't N L(" tracing
device"onfig&'ml N "onfig received from server
device"onfigLocal&'ml N "onfig stored on device
t+r&html N ro2lem ty+e and details from user&
>, file is stored on the device in (y
Documents3LotusTravelerLogs- and is automatically u+loaded to the
server u+on the ne't successful connection- or co+ied manually
using Active%ync&
.or severe a++lication issues- additional device information is
needed& After ena2ling error re+orting- the system will generate a
series of dum+ files the ne't time the issue occurs& Dum+ files are
located on the device in the )indowsO%ystemODum+files or
Otem+ODum+files folders&
"o+y the files E6.5R6 dismissing the I)eVre sorry- a
+rogram has encountered an errorJ message
Dismiss the error message 2y selecting the IDonVt %endJ
o+tion
4ote that Traveler ro2lem Re+orts CTRsF are stored as >, files on
the device- and are automatically transferred u+ to the server so that
the Administrator can further diagnose the +ro2lem& The following
screen ca+tures +rovide e'am+les: