SERVICE PROVIDER AGREEMENT

THIS SERVICE PROVIDER AGREEMENT (this Agreement, which e!ressi"n sh#$$

%n$ess it &e re!%gn#nt t" the s%&'ect "r c"ntet there"(, me#n #n) inc$%)e #$$
sche)%$es, #n) #men)ments theret" #s m#*&e entere) int" (r"m time t" time+ is
m#)e "n the )#*, m"nth #n) *e#r set "%t in Sche)%$e I here"( (E,ecti-e D#te+
&etween the !ers"n(s+ n#me) in Sche)%$e I here"( (the Ser-ice Pr"-i)er, which
e!ressi"n sh#$$ %n$ess re!%gn#nt t" the c"ntet me#n #n) inc$%)e his . their . its
s%ccess"rs/in/interest, re!resent#ti-es, n"minees, eec%t"rs, #)ministr#t"rs #n)
!ermitte) #ssigns+ O0 THE ONE PART1

An)

222222222222222222222222222222, # c"m!#n* inc"r!"r#te) %n)er the C"m!#nies
Act, 3456 #n) $icense) #s # 2222222222222222%n)er the 222222222222222222222222
#n) h#-ing its registere) "7ce #t 2222222222222222222222222222222222222222222,
#n) its c"r!"r#te "7ce #t 2222222222222222222222222222222222222222222222222222
(222222222222222, which e!ressi"n sh#$$, %n$ess it &e re!%gn#nt t" the s%&'ect
"r c"ntet there"(, inc$%)e its s%ccess"rs #n) #ssigns+ "( the Other P#rt

(The Ser-ice Pr"-i)er #n) 2222222222222222#re herein#(ter c"$$ecti-e$* re(erre) t" #s
P#rties #n) in)i-i)%#$$* #s P#rt*+8

9HEREAS :

A8 222222222222222222is )esir"%s "( eng#ging ("r itse$( #s #$s" "n &eh#$( "( s%ch "( its
c%st"mers wh" m#* h#-e #%th"ri;e) it (r"m time t" time in this &eh#$(, the
ser-ices "( # ser-ice #genc* ("r !r"-i)ing ser-ices #s m"re !#rtic%$#r$* )escri&e)
in Sche)%$e < heret"(herein#(ter the Ser-ices+8

=8 The Ser-ice Pr"-i)er h#s re!resente) t" 22222222222222222th#t it h#s the
re>%isite s?i$$, ?n"w$e)ge, e!eriences, e!ertise, in(r#str%ct%re #n)
c#!#&i$it* t" c#rr* "%t the (%ncti"ns #s #("res#i), #n) #$s" h#s tr#ine) #n)
e!erience) !ers"ns h#-ing re>%isite s?i$$s, ?n"w$e)ge, e!erience #n)
e!ertise t" !er("rm the (%ncti"ns in terms "( this Agreement #n) the
Ser-ice Pr"-i)er h#s ",ere) 22222222222222 its ser-ices8

C8 Re$*ing "n the #&"-e #n) #t the re>%est "( the Ser-ice Pr"-i)er,
22222222222222222 h#s ch"sen the Ser-ice Pr"-i)er ("r c#rr*ing "%t the
Ser-ices "n the terms #n) c"n)iti"ns c"nt#ine) herein&e$"w:

NO9, THERE0ORE, THIS AGREEMENT 9ITNESSETH AS 0O@@O9S:

38 DE0INITIONS

i8 Afliate of ICICI Bank sh#$$ me#n #n) inc$%)e:

(#+ #n* c"m!#n* which is the h"$)ing c"m!#n* "r s%&si)i#r* "(
222222222, "r
(&+ # !ers"n %n)er the c"ntr"$ "( "r %n)er c"mm"n c"ntr"$
with 222222222"r (c+ #n* !ers"n, in m"re th#n <6A "( the
-"ting sec%rities "( which 22222222222222 h#s # )irect "r &eneBci#$
interest "r c"ntr"$8

0"r the !%r!"se "( this )eBniti"n "( A7$i#te, c"ntr"$ t"gether with
gr#mm#tic#$ -#ri#ti"ns when %se) with res!ect t" #n* Pers"n,
me#ns the !"wer t" )irect the m#n#gement #n) !"$icies "( s%ch
Pers"n, )irect$* "r in)irect$*, whether thr"%gh the "wnershi! "( the
-"te c#rr*ing sec%rities, &* c"ntr#ct "r "therwise h"ws"e-er1 #n)
Pers"n me#ns # c"m!#n*, c"r!"r#ti"n, # !#rtnershi!, tr%st "r #n*
"ther entit* "r "rg#nis#ti"n "r "ther &")* wh#ts"e-er1

ii8 Services sh#$$ h#-e the me#ning #scri&e) t" it in the recit#$s t" this
Agreement8

iii8 Ser-ice Pr"-i)er sh#$$ me#n the !ers"ns entering int" this Agreement
with 22222222222222#n) h"$)ing s%ch s!eciBc n"menc$#t%re #s #scri&e) t"
them %n)er Sche)%$e 3 here"(8 The term Ser-ice Pr"-i)er where-er %se)
in this Agreement sh#$$ me#n #n) inc$%)e its em!$"*ees, #gents #n)
re!resent#ti-es #n) the heirs, eec%t"rs, #)ministr#t"rs, s%ccess"rs #n)
!ermitte) #ssigns "( #$$ s%ch em!$"*ees, #gents #n) re!resent#ti-es8

<8 TERM
This Agreement sh#$$ c"me int" ("rce "n the E,ecti-e D#te #n) sh#$$ &e in ("rce
#n) e,ect ti$$ either P#rt* termin#tes the Agreement in #cc"r)#nce with Secti"n
36 here%n)er8

C8 PADMENT

The Ser-ice Pr"-i)er wi$$ &e !#i) ch#rges &* 22222222222222222222 ("r the Ser-ices
"n terms #s s!eciBe) in Sche)%$e < heret" #n) #s m#* &e re-ise) #n) intim#te)
t" the Ser-ice Pr"-i)er in writing &* 22222222222 (r"m time t" time8 En$ess
"therwise s!eciBe) in Sche)%$e < heret", It is the %n)erst#n)ing "( the P#rties
heret" th#t the ch#rges #s #("res#i) #re inc$%si-e "( #$$ "ther c"sts, e!enses,
t#es #s m#* &e inc%rre) &* the Ser-ice Pr"-i)er in ren)ering the Ser-ices
herein8

F8 TAGATION
3H3I

A$$ !#*ments sh#$$ &e m#)e s%&'ect t" )e)%cti"n "( t#es #t s"%rce #s !er
#!!$ic#&$e $#ws8 The Ser-ice Pr"-i)er sh#$$ &e s"$e$* $i#&$e ("r the !#*ment "( #$$
!#st, !resent #n) (%t%re centr#$, st#te #n) $"c#$ $e-ies, t#es, )%ties, Bnes #n)
!en#$ties, (inc$%)ing with"%t $imit#ti"n s#$es t#es, -#$%e #))e) t#es, ecise
)%ties #n) c%st"ms )%ties, i( #n*+ &* wh#te-er n#me c#$$e), #s m#* &ec"me )%e
#n) !#*#&$e in re$#ti"n t" the Ser-ices8

5. REPRESENTATIONS, WARRANTIES AND NDERTA!IN"S B#
T$E SER%ICE PRO%IDER

The Ser-ice Pr"-i)er here&* %n)ert#?es, #7rms, re!resents, w#rr#nts #n) #grees
th#t:

(#+ it is in g"") st#n)ing %n)er the $#ws "( its inc"r!"r#ti"n "r in the
'%ris)icti"n in which it is resi)ent #n) . "r )"es &%siness #n) th#t it h#s (%$$
#%th"rit* t" enter int" this Agreement #n) t" !er("rm its "&$ig#ti"ns
here%n)er #cc"r)ing t" the terms here"(1

(&+ it sh#$$ t#?e #)e>%#te !rec#%ti"ns n"t t" &re#ch the !ri-#c* "(
22222222222222, c%st"mers "( 22222222222222, "r #n* thir) !#rt* )%ring the
c"%rse "( !er("rm#nce "( its "&$ig#ti"ns herein1

(c+ it h#s (%$$ !"wer #n) #%th"rit* t" enter int" this Agreement #n) t" t#?e
#n* #cti"n #n) eec%te #n* )"c%ments re>%ire) &* the terms here"(1 #n)
th#t this Agreement, entere) int" h#s &een )%$* #%th"rise) &* #$$
necess#r* #%th"ris#ti"n !r"cee)ings, h#s &een )%$* #n) -#$i)$* eec%te)
#n) )e$i-ere), #n) is $eg#$, -#$i), #n) &in)ing "&$ig#ti"n "( the Ser-ice
Pr"-i)er, en("rce#&$e in #cc"r)#nce with the terms here"(1 #n) th#t the
eec%t#nts "( this Agreement #re )%$* em!"were) #n) #%th"rise) t"
eec%te this Agreement #n) t" !er("rm #$$ its "&$ig#ti"ns in #cc"r)#nce
with the terms herein8 The Ser-ice Pr"-i)er wi$$ ("rthwith (%rnish
s#tis(#ct"r* e-i)ence "( the #&"-e %!"n re>%est1

()+ N" c"nsent, #!!r"-#$, #%th"ris#ti"n, "r)er, registr#ti"n "r >%#$iBc#ti"n "(,
"r with, #n* c"%rt "r reg%$#t"r* #%th"rit* "r "ther g"-ernment#$ &")*
h#-ing '%ris)icti"n "-er the Ser-ice Pr"-i)er, the #&sence "( which w"%$)
#)-erse$* #,ect the $eg#$ #n) -#$i) eec%ti"n, )e$i-er* #n) !er("rm#nce "(
3H3I
P$e#se c"ns%$t the t##ti"n )e!#rtment "n c#se t" c#se &#sis #n) m"-e # )e-i#ti"n
mem" in c#se #n* )e-i#ti"n is re>%ire) t" this secti"n8 Otherwise, this secti"n sh"%$) &e
ret#ine) #s is8
this Agreement "r the )"c%ments #n) instr%ments c"ntem!$#te) here&*,
is re>%ire)1

(e+ Neither the eec%ti"n #n) )e$i-er* "( this Agreement, the c"ns%mm#ti"n
"( the tr#ns#cti"ns c"ntem!$#te) here&*, "r the (%$B$$ment "( "r
c"m!$i#nce with the terms #n) c"n)iti"ns "( this Agreement, c"nJict with
"r res%$t in # &re#ch "( "r # )e(#%$t %n)er #n* "( the terms, c"n)iti"ns "r
!r"-isi"ns "( #n* $eg#$ restricti"n (inc$%)ing, with"%t $imit#ti"n, #n*
'%)gment, "r)er, in'%ncti"n, )ecree "r r%$ing "( #n* c"%rt "r g"-ernment#$
#%th"rit*, "r #n* (e)er#$, st#te, $"c#$ "r "ther $#w, st#t%te, r%$e "r
reg%$#ti"n+ "r #n* c"-en#nt "r #greement "r instr%ment t" which it is #
!#rt*, "r &* which the Ser-ice Pr"-i)er "r #n* "( the !r"!ert* "( the
Ser-ice Pr"-i)er is &"%n), n"r )"es s%ch eec%ti"n, )e$i-er*,
c"ns%mm#ti"n "r c"m!$i#nce -i"$#te "r res%$t in the -i"$#ti"n "( its
c"nstit%ti"n#$ )"c%ments1

((+ It sh#$$ %n)ert#?e #$$ re!#ir, re!$#cement, %!gr#)#ti"n "r !r"c%rement "(
e>%i!ment necess#r* ("r the !r"-isi"n "( the ser-ices, #t itKs "wn c"st1

(g+ It sh#$$ !r"-i)e s%ch s%it#&$* >%#$iBe), e!erience) #n) c"m!etent
!ers"nne$ #n) s%&/c"ntr#ct"rs #s m#* &e re>%ire) ("r the !er("rm#nce "(
the Ser-ices8 I( s" re>%este) &*222222222, the Ser-ice Pr"-i)er sh#$$ !r"-i)e
e-i)ence "( the !re-i"%s e!erience, >%#$iBc#ti"ns #n) c"m!etence "( #n*
!ers"nne$ eng#ge) in the !er("rm#nce "( the Ser-ices1

(h+ It sh#$$ with)r#w "r &#r #n* "( its em!$"*ee.s "r #gent.s (r"m the !r"-isi"n
"( the Ser-ices i(, in the s"$e "!ini"n "( 2222222222:

(i+ the >%#$it* "( ser-ice ren)ere) &* the s#i) em!$"*ee.#gent is n"t in
#cc"r)#nce with the >%#$it* s!eciBc#ti"ns sti!%$#te) &* 222222222221
"r

(ii+ it is n"t in the interest "( 222222222222222th#t s%ch em!$"*ee.#gent
"( the Ser-ice Pr"-i)er c"ntin%es t" &e in-"$-e) in the !r"-isi"n "(
Ser-ices1

(i+ It sh#$$, s%&'ect t" the terms "( this Agreement, &e res!"nsi&$e ("r the
se$ecti"n, hiring, #ssigning #n) s%!er-ising "( the !ers"nne$ #n) sh#$$
em!$"* s%7cient n%m&er "( !ers"nne$ t" !r"-i)e the Ser-ices in # !r"m!t
#n) e7cient m#nner8 The Ser-ice Pr"-i)er #grees th#t the !ers"nne$ sh#$$
w"r? %n)er the s%!er-isi"n, c"ntr"$ #n) )irecti"n "( the Ser-ice Pr"-i)er8
The Ser-ice Pr"-i)er sh#$$ &e res!"nsi&$e ("r #$$ neg"ti#ti"ns with
!ers"nne$ re$#ting t" s#$#ries #n) &eneBts, #n) sh#$$ &e res!"nsi&$e ("r
#ssessments #n) m"nit"ring "( !er("rm#nce #n) ("r #$$ )isci!$in#r*
m#tters1

(j) it shall not engage any person with a criminal record / conviction and shall bar
any such person from participating directly or indirectly in the provision of
Services under this Agreement;

(?+ it sh#$$ #t #$$ times %se #$$ re#s"n#&$e e,"rts t" m#int#in )isci!$ine #n)
g"") "r)er #m"ngst its !ers"nne$1

($+ it sh#$$ n"t eercise #n* $ien "n #n* "( the #ssets, !r"!erties, )"c%ments,
instr%ments "r m#teri#$ &e$"nging t" 2222222222 #n) . "r c%st"mers
"(///////////// "n wh"se &eh#$( the Ser-ice Pr"-i)er sh#$$ &e #!!"inte) #n) in
the c%st")* "( the Ser-ice Pr"-i)er ("r #n* #m"%nt )%e "r c$#ime) t" &e
)%e &* the Ser-ice Pr"-i)er (r"m 2222222222222221

(m+ it sh#$$ reg%$#r$* !r"-i)e %!)#tes t" 2222222222with res!ect t" the !r"-isi"n
"( the Ser-ices #n) sh#$$ meet with the !ers"nne$ )esign#te) &* 2222222222
t" )isc%ss #n) re-iew its !er("rm#nce #t s%ch inter-#$s #s m#* &e #gree)
&etween the P#rties1

(n+ It sh#$$ &e res!"nsi&$e ("r c"m!$i#nce "( #$$ $#ws, r%$es, reg%$#ti"ns #n) "r)in#nces
#!!$ic#&$e in res!ect "( its em!$"*ees, s%&c"ntr#ct"rs #n) #gents (inc$%)ing &%t
n"t $imite) t" Minim%m 9#ges Act, Pr"-i)ent 0%n) $#ws, 9"r?menKs C"m!ens#ti"n
Act+ #n) sh#$$ est#&$ish #n) m#int#in #$$ !r"!er rec"r)s inc$%)ing, &%t n"t $imite)
t", #cc"%nting rec"r)s re>%ire) &* #n* $#w, c")e, !r#ctice "r c"r!"r#te !"$ic*
#!!$ic#&$e t" it (r"m time t" time, inc$%)ing rec"r)s #n) ret%rns #s #!!$ic#&$e %n)er
$#&"%r $egis$#ti"ns8

("+ it sh#$$ n"t -i"$#te #n* !r"!riet#r* #n) inte$$ect%#$ !r"!ert* rights "(
#n* thir) !#rt*, inc$%)ing with"%t $imit#ti"n, c"nB)enti#$ re$#ti"nshi!s,
!#tent, tr#)e secrets, c"!*right #n) #n* "ther !r"!riet#r* rights8

(!+ The em!$"*ees "( the Ser-ice Pr"-i)er sh#$$ c"ntin%e t" &e the
em!$"*ees "( the Ser-ice Pr"-i)er #n) w"r? %n)er its )irecti"ns #n) sh#$$
n"t &ec"me "r c$#im #n* em!$"*ment (r"m 2222222222 . "r #n* c%st"mer "(
2222222222 "n wh"se &eh#$( the Ser-ice Pr"-i)er is #!!"inte) &* 2222222222,
&* -irt%e "( !r"-i)ing the Ser-ices, irres!ecti-e "( the $"c#ti"n "( their
w"r?8

(>+ N" "7cer "( 2222222222, )irect"r, em!$"*ee "r imme)i#te (#mi$* mem&er
there"( h#s recei-e) "r wi$$ recei-e #n*thing "( -#$%e "( #n* ?in) (r"m the
Ser-ice Pr"-i)er "r its "7cers, )irect"rs, em!$"*ees "r #gents in
c"nnecti"n with this Agreement1 #n) th#t n"ne "( them h#s # &%siness
re$#ti"nshi! "( #n* ?in) with the Ser-ice Pr"-i)er, itKs !ers"nne$ "r #n* "(
itKs "ther "7cers8

(r+ _________________________sh#$$ h#-e # !#r#m"%nt ch#rge, $ien #n) right "( set ", "n
#$$ c"mmissi"n !#*#&$e, t" the Ser-ice Pr"-i)er "r st#n)ing t" the cre)it "(
the Ser-ice Pr"-i)er with 2222222222 "r #n* "( its A7$i#tes #g#inst #$$ "r
#n* s%ms which the Ser-ice Pr"-i)er is $i#&$e t" !#* %n)er this Agreement
"r in res!ect "( #n* "ther #rr#ngement entere) int" &* the Ser-ice
Pr"-i)er with 2222222222 "r its A7$i#tes8 In the e-ent th#t there rem#ins
#n* #m"%nt )%e (r"m the Ser-ice Pr"-i)er either t" 2222222222 "r #n* "( its
A7$i#tes %n)er this Agreement "r "therwise, the c"mmissi"n !#*#&$e t"
the Ser-ice Pr"-i)er "r st#n)ing t" the cre)it "( the Ser-ice Pr"-i)er sh#$$
&e #!!$ie) Brst t"w#r)s the "%tst#n)ing #m"%nt "we) &* the Ser-ice
Pr"-i)er t" 2222222222 "r its A7$i#tes %n)er this Agreement "r #n* "ther
#greement #n) the Ser-ice Pr"-i)er c"nsents, c"nBrms #n) #grees t"
eec%te #n* )"c%ment in this reg#r)8 In this reg#r), the Ser-ice Pr"-i)er
irre-"c#&$* #%th"rises 2222222222t" intim#te s%ch "( its A7$i#tes with
wh"m the Ser-ice Pr"-i)er h#s #n #cc"%nt, t" #)'%st the #m"%nt $*ing t"
the cre)it "( the Ser-ice Pr"-i)erLs #cc"%nt with the A7$i#tes #g#inst #$$
the )%es !#*#&$e &* the Ser-ice Pr"-i)er t" 2222222222#n) #n* )isch#rge
gi-en &* 2222222222t" s%ch A7$i#te in this reg#r), sh#$$ &e -#$i) #n)
&in)ing "n the Ser-ice Pr"-i)er8 The )ecisi"n "( 2222222222in this reg#r)
sh#$$ &e Bn#$ #n) &in)ing "n the Ser-ice Pr"-i)er #n) sh#$$ n"t &e
#cti"n#&$e8



68 CON0IDENTIA@ITD

(#+ A$$ )et#i$s, )"c%ments, )#t#, #!!$ic#ti"ns, s"(tw#re, s*stems, !#!ers, st#tements
#n) &%siness.c%st"mer in("rm#ti"n (herein#(ter re(erre) t" #s MC"nB)enti#$
In("rm#ti"nL+ which is c"mm%nic#te) &* 2222222222 "r #n* "( its re!resent#ti-es .
c%st"mers t" the Ser-ice Pr"-i)er #n) ."r its em!$"*ees.#gents sh#$$ &e tre#te) #s
#&s"$%te$* c"nB)enti#$ #n) the Ser-ice Pr"-i)er irre-"c#&$* #grees #n)
%n)ert#?es #n) ens%res th#t the Ser-ice Pr"-i)er #n) its em!$"*ees.#gents sh#$$
?ee! the s#me secret #n) c"nB)enti#$ #n) th#t the* sh#$$ n"t )isc$"se the s#me,
in wh"$e "r in !#rt t" #n* !ers"n with"%t the !ri"r written !ermissi"n "( 2222222222
n"r sh#$$ %se "r #$$"w t" &e %se) #n* C"nB)enti#$ In("rm#ti"n, "ther th#n #s m#*
&e necess#r* ("r the )%e !er("rm#nce "( the Ser-ice Pr"-i)erLs "&$ig#ti"n
here%n)er8 The Ser-ice Pr"-i)er #grees t" %n)ert#?e # simi$#r "&$ig#ti"n #s
c"nt#ine) in this Secti"n in, (r"m e#ch "( its em!$"*ees . #gents in writing8

&+ The Ser-ice Pr"-i)er #grees t":
i+ T#?e #$$ necess#r* #cti"n t" !r"tect the C"nB)enti#$ In("rm#ti"n #g#inst
mis%se, $"ss, )estr%cti"n, )e$eti"n #n)."r #$ter#ti"n8
ii+ N"t t" mis%se "r !ermit mis%se )irect$* "r in)irect$*, c"mmerci#$$* e!$"it the
C"nB)enti#$ In("rm#ti"n ("r ec"n"mic "r "ther &eneBt8
iii+ N"t t" m#?e "r ret#in #n* c"!ies "r rec"r) "( #n* C"nB)enti#$ In("rm#ti"n
s%&mitte) &* 2222222222 "ther th#n #s m#* &e re>%ire) ("r the !er("rm#nce "(
the Ser-ice Pr"-i)erLs "&$ig#ti"n %n)er this Agreement8
i-+ N"ti(* the 2222222222 !r"m!t$* "( #n* %n#%th"ri;e) "r im!r"!er %se "r
)isc$"s%re "( the C"nB)enti#$ In("rm#ti"n8
-+ Ret%rn #$$ the C"nB)enti#$ In("rm#ti"n th#t is in the c%st")* "( the Ser-ice
Pr"-i)er %!"n termin#ti"n.e!ir* "( this Agreement8

c+ The Ser-ice Pr"-i)er here&* %nc"n)iti"n#$$* #grees #n) %n)ert#?es th#t it sh#$$
n"t #n) th#t its em!$"*ees.#gents sh#$$ n"t )isc$"se the terms #n) c"n)iti"ns "(
this Agreement "r )isc$"se the in("rm#ti"n s%&mitte) &* 2222222222 %n)er this
Agreement t" #n* thir) !#rt* %n$ess s%ch )isc$"s%re is re>%ire) &* $#w "r ("r the
!%r!"se "( #n* !er("rming the Ser-ice Pr"-i)erLs "&$ig#ti"ns %n)er this
Agreement8

)+ It sh#$$ &e the inc%m&ent )%t* "( the Ser-ice Pr"-i)er t" %n)ert#?e n"t t" )isc$"se
#n* &%siness re$#te) in("rm#ti"n "( 2222222222 t" #n* thir) !ers"n #n) the Ser-ice
Pr"-i)er sh#$$ ?ee! #$$ ?n"w$e)ge "( the &%siness #cti-ities #n) #,#irs "(
2222222222 strict$* c"nB)enti#$ #n) #$s" t" ens%re th#t neither the Ser-ice Pr"-i)er
n"r #n* "( its "7cers, em!$"*ees )irect$* "r in)irect$* #ssist #n* thir) !ers"n with
the !r"m"ti"n "( #cti-ities which m#* &e !re'%)ici#$ t" the interest "r in
c"m!etiti"n t" the #cti-ities "( 22222222228

e+ The !r"-isi"ns "( this Secti"n sh#$$ s%r-i-e the termin#ti"n "( this
Agreement8

&. INDE'NIT#

#+ The Ser-ice Pr"-i)er sh#$$, #t its "wn e!ense, in)emni(*, )e(en) #n) h"$)
h#rm$ess 2222222222 #n) its "7cers, )irect"rs, em!$"*ees, re!resent#ti-es
#n) #gents #n) their res!ecti-e )irect"rs #n) #ssigns (r"m #n) #g#inst #n*
#n) #$$ $i#&i$it* s%,ere) "r inc%rre) (inc$%)ing &%t n"t $imite) t" $i#&i$ities,
'%)gments, )#m#ges, $"sses, c$#ims, c"sts #n) e!enses, inc$%)ing
#tt"rne*s (ees #n) e!enses+ "r #n* "ther $"ss th#t m#* "cc%r, #rising (r"m
"r re$#ting t":

(ii+ n"n/!er("rm#nce, "r in#)e>%#te !er("rm#nce &* the Ser-ice
Pr"-i)er, its em!$"*ees, s%&c"ntr#ct"rs #n) #gents "( #n* "( the
terms, c"n)iti"ns, c"-en#nts, re!resent#ti"ns, %n)ert#?ings,
"&$ig#ti"ns "r w#rr#nties %n)er this Agreement1

(iii+ #n* )eBcienc* in the Ser-ices ren)ere) &* the Ser-ice Pr"-i)er1

(i-+ &re#ch "( #n* "( the terms s!eciBe) in this Agreement, the
#!!$ic#&$e Sche)%$es, the g%i)e$ines iss%e) &* 2222222222 t" the
Ser-ice Pr"-i)er (r"m time t" time1

(-+ &re#ch "r -i"$#ti"n "( its c"nB)enti#$it* #n) inte$$ect%#$ !r"!ert*
rights re$#te) "&$ig#ti"ns #s c"nt#ine) herein1

(-i+ #cts, err"rs, re!resent#ti"ns, misre!resent#ti"ns, misc"n)%ct "r
neg$igence "( the Ser-ice Pr"-i)er, its em!$"*ees, s%&c"ntr#ct"rs
#n) #gents in !er("rm#nce "( its "&$ig#ti"ns %n)er this Agreement1
"r

(-ii+ wr"ng(%$, inc"rrect, )ish"nest, %n$#w(%$, crimin#$, (r#%)%$ent, "r
neg$igent w"r?, mis(e#s#nce, )isreg#r) "( )%ties &* the Ser-ice
Pr"-i)er "r its em!$"*ees.eec%ti-es.!ers"nne$ "r #n* "ther !ers"n
eng#ge) &* the Ser-ice Pr"-i)er1

(-iii+ the(t, r"&&er*, (r#%) "r wr"ng(%$ #n) . "r #ct "r "missi"n &* the
Ser-ice Pr"-i)er "r its em!$"*ees.eec%ti-es.!ers"nne$ "r #n* "ther
!ers"n eng#ge) &* the Ser-ice Pr"-i)er1

(i+ $"ss "r )#m#ge c#%se) t" 2222222222 "r its c%st"mers ("r #n*
)e(#%$t "r mist#?e "r err"r "r c"mmissi"n #n* #ct which is n"t
#%th"rise) "r )"ne in #cc"r)#nce with the !r"ce)%res $#i) )"wn &*
22222222221

(+ $"ss, mis#!!r"!ri#ti"ns, mis%se "r )#m#ge t" the )"c%ments "r
instr%ments . things th#t #re in the !"ssessi"n "( the Ser-ice
Pr"-i)er "r its em!$"*ees.eec%ti-es.!ers"nne$ "r #n* "ther !ers"ns
eng#ge) &* the Ser-ice Pr"-i)er "r within the c"ntr"$ "( the Ser-ice
Pr"-i)er1

(i+ $"ss "r )e$#* in h#n)ing "-er the #m"%nt !#i) &* the c%st"mers t"
2222222222 #n) . "r -ice -ers#1

(ii+ c"ntr#-enti"n "( #n* $#w, #s m#* &e #!!$ic#&$e (r"m time t" time,
"r in)%str* !r#ctice, "r %n)er the circ%mst#nces which w"%$)
#m"%nt t" "&'ecti"n#&$e ser-ice1

(iii+ -i"$#ti"n "( #n* !"$icies "( 2222222222, whether intim#te)
s!eciBc#$$* t" the Ser-ice Pr"-i)er "r thr"%gh the me)i# . "n its
we&/site1
b) The Service Provider agrees that any notice or communication by
an ocer of !!!!!!!!!! under this Section shall be deemed as
sucient proof that !!!!!!!!!! has su"ered or incurred liabilities
(including but not limited to liabilities# judgments# damages# losses#
claims# costs and e$penses# including attorneys fees and e$penses)
or any other loss% The Service Provider shall upon receipt of such
notice or communication immediately# without any delay or demur
or contest# indemnify !!!!!!!!!!%
c) The Service Provider shall be liable to pay the amounts to
!!!!!!!!!!# as determined by !!!!!!!!!! in its sole discretion under
this provision# on demand# and !!!!!!!!!! shall be entitled to adjust
the amounts so determined to be due from the Service Provider
against the future payments due by !!!!!!!!!! to the Service
Provider%
d) The Service Provider shall co&operate fully in defending any
claim/s by any local# state or central authority against !!!!!!!!!!
with respect to any levies# ta$es# duties# 'nes# and/or penalties etc%
due and payable by the Service Provider# and shall indemnify
!!!!!!!!!!# fully and without limit# against the same%
e) The provisions of this section shall survive the termination of this
Agreement%

N8 @A9 AND AR=ITRATION

(#+ The !r"-isi"ns "( this Agreement sh#$$ &e g"-erne) &* #n) c"nstr%e) in
#cc"r)#nce with In)i#n $#w8

(&+ (i+ An* )is!%te, c"ntr"-ers* "r c$#ims #rising "%t "( "r re$#ting t" this
Agreement "r the &re#ch, termin#ti"n "r in-#$i)it* there"(, sh#$$ &e sett$e)
&* #r&itr#ti"n in #cc"r)#nce with the !r"-isi"ns "( the In)i#n Ar&itr#ti"n
#n) C"nci$i#ti"n Act, 34468

(ii+ The )is!%te, c"ntr"-ers* "r c$#ims #rising "%t "( "r in c"nnecti"n
with the Agreement sh#$$ &e re(erre) t" tw" (<+ #r&itr#t"rs, "ne (3+ t" &e
#!!"inte) &* e#ch !#rt* #n) s%ch #r&itr#t"rs sh#$$ then #!!"int # thir)
#r&itr#t"r8

(iii+ The !$#ce "( #r&itr#ti"n sh#$$ &e M%m&#i #n) #n* #w#r) whether
interim "r Bn#$, sh#$$ &e m#)e, #n) sh#$$ &e )eeme) ("r #$$ !%r!"ses
&etween the !#rties t" &e m#)e, in M%m&#i8

(i-+ The #r&itr#$ !r"ce)%re sh#$$ &e c"n)%cte) in the Eng$ish $#ng%#ge
#n) #n* #w#r) "r #w#r)s sh#$$ &e ren)ere) in Eng$ish8 The !r"ce)%r#$ $#w
"( the #r&itr#ti"n sh#$$ &e In)i#n $#w8

(-+ The #w#r) "( the #r&itr#t"r sh#$$ &e Bn#$ #n) c"nc$%si-e #n) &in)ing %!"n the
P#rties, #n) the P#rties sh#$$ &e entit$e) (&%t n"t "&$ige)+ t" enter '%)gment there"n in
#n* "ne "r m"re "( the highest c"%rts h#-ing '%ris)icti"n8 The P#rties (%rther #gree (t" the
m#im%m etent !"ssi&$e #n) #$$"we) t" them+ th#t s%ch en("rcement sh#$$ &e s%&'ect t"
the !r"-isi"ns "( the In)i#n Ar&itr#ti"n #n) C"nci$i#ti"n Act, 3446 #n) neither P#rt* sh#$$
see? t" resist the en("rcement "( #n* #w#r) in In)i# "n the &#sis th#t #w#r) is n"t s%&'ect
t" s%ch !r"-isi"ns8

The rights #n) "&$ig#ti"ns "( the P#rties %n)er, "r !%rs%#nt t", this Secti"n,
inc$%)ing the #r&itr#ti"n #greement in this Secti"n, sh#$$ &e %n)er the ec$%si-e
'%ris)icti"n "( the c"%rts $"c#te) #t M%m&#i8

(. )I'ITATION O* )IABI)IT#

N"twithst#n)ing #n*thing c"nt#ine) in this Agreement "r in #n* "ther )"c%ment:

(#+ En)er n" circ%mst#nces sh#$$ 2222222222 &e $i#&$e t" the Ser-ice Pr"-i)er
("r )irect, in)irect, inci)ent#$, c"nse>%enti#$, s!eci#$ "r eem!$#r*
)#m#ges #rising (r"m termin#ti"n "( this Agreement, e-en i( 2222222222
h#s &een #)-ise) "( the !"ssi&i$it* "( s%ch )#m#ges, s%ch #s, &%t n"t
$imite) t", $"ss "( re-en%e "r #ntici!#te) !r"Bts "r $"st &%siness1

(&+ 2222222222 sh#$$ n"t h#-e #n* $i#&i$it* wh#ts"e-er in c#se "( #n* thir)
!#rt* c$#ims, )em#n)s, s%it, #cti"ns, "r "ther !r"cee)ings #g#inst the
Ser-ice Pr"-i)er "r its em!$"*ees.eec%ti-es.!ers"nne$ "r #n* "ther
!ers"n eng#ge) &* the Ser-ice Pr"-i)er in the c"%rse "( !er("rm#nce "(
the Ser-ice Pr"-i)erKs "&$ig#ti"ns %n)er this Agreement


+,. INSRANCE
The Service Provider shall maintain at its own costs# throughout the tenure of
this Agreement and any e$tensions thereof# insurance coverage for
ade(uate amount in consultation with !!!!!!!!!!# including but not
restricted to# )omprehensive *eneral +iability ,nsurance covering
accidental losses# bodily harm# injury# death of all individuals
employed/assigned by Service Provider to perform the Services re(uired
under this Agreement%
The Service Provider shall also ta-e# at its own costs# insurance policies for
ade(uate amount against dishonesty# theft# e$tortion# robbery# forgery#
altered documents# fraud# 'delity and/or any other dishonest acts on the
part of Service Provider.s employees or agents / subcontractors or
representatives or employees or agents / subcontractors or representatives
of such agents/subcontractors or representatives with !!!!!!!!!! as the loss
payee / bene'ciary%

The Ser-ice Pr"-i)er %n)ert#?es t" !r"c%re #t its "wn c"st ins%r#nce t" !r"tect #g#inst
#n* $"ss . )#m#ge which m#* &e s%,ere) &* the Ser-ice Pr"-i)er, 2222222222 #n) . "r the
c%st"mers "( 2222222222, #s # res%$t "( #n* $"ss "( #n* !r"!erties "( 2222222222 #n) . "r its
c%st"mers entr%ste) t" the Ser-ice Pr"-i)er &eing $"st in tr#nsit whi$e in the c%st")* "(
the Ser-ice Pr"-i)er8
The Service Provider further underta-es at its sole e$pense to provide for
insurance of all property# individuals# employees# agents or persons
assigned to perform the services under this Agreement# as may be
re(uired by !!!!!!!!!! upto such limits as may be speci'ed by !!!!!!!!!!
from time to time%

The Ser-ice Pr"-i)er %n)ert#?es t" !r"-i)e s%ch )"c%ment#r* !r""( "(
c"m!$i#nce with this Secti"n #s m#* &e re>%ire), (r"m time t" time, &* 2222222222
"r its #%)it"rs "r #n* "ther #%th"rities8

The Ser-ice Pr"-i)er sh#$$ !r"m!t$* n"ti(* 2222222222 "( #n* #ct%#$ "r !"tenti#$
c$#im %n)er #n* "( the ins%r#nce !"$icies re(erre) t" in this Secti"n8 E#ch s%ch
n"tice sh#$$ &e #cc"m!#nie) &* (%$$ )et#i$s "( the inci)ents gi-ing rise t" the
c$#im8 The Ser-ice Pr"-i)er sh#$$ #,"r) 2222222222 #$$ s%ch #ssist#nce #s m#* &e
re>%ire) ("r the !re!#r#ti"n #n) neg"ti#ti"n "( #n* c$#im %n)er #n ins%r#nce
!"$ic*8

++. PB)ICIT#

The Ser-ice Pr"-i)er sh#$$ n"t %se the n#me #n)."r tr#)em#r? . ser-icem#r? .
$"g" "( 2222222222, its gr"%! c"m!#nies, s%&si)i#ries, #ss"ci#tes "r #n* "( its
c%st"mers in #n* s#$es "r m#r?eting !%&$ic#ti"n "r #)-ertisement, "r in #n*
"ther m#nner wh#ts"e-er8 Ser-ice Pr"-i)er #grees th#t it sh#$$ n"t re(er t" itse$(
#s #n #gent "r re!resent#ti-e "( 2222222222, %n$ess s!eciBc#$$* !ermitte) t" )" s"
in writing &* 22222222228
3<8 PROPRIETARD RIGHTS
The Service Provider agrees that any product including but not limited to all
information# reports# studies# software (including source codes# object
codes and e$ecutables) /ow charts# diagrams and other tangible and
intangible material of any nature whatsoever produced by or as a result of
any of the Services rendered hereunder shall be the sole and e$clusive
property of !!!!!!!!!!% ,n furtherance thereof# the Service Provider hereby
irrevocably grants# assigns# transfers to !!!!!!!!!! all rights# title and
interest of any -ind# in and to any such product produced hereunder% The
Service Provider shall not be entitled to ma-e any use of any of the said
materials e$cept as may be e$pressly permitted in writing by !!!!!!!!!!%
3C8 INDEPENDENT SERVICE PROVIDER
This Agreement is on a principal&to&principal basis between the Parties hereto%
0othing contained in this Agreement shall be construed or deemed to
create any association# partnership or joint venture or employer&employee
relationship or principal&agent relationship in any manner whatsoever
between the parties% The Service Provider ac-nowledges that its rendering
of services is solely within its own control# subject to the terms and
conditions agreed upon and agrees not to hold itself out to be an employee#
agent or servant of !!!!!!!!!! or any subsidiary or Aliate thereof% Subject
to the provisions of this Agreement# the Service Provider shall have no right
to enter into any agreement or arrangement for and / or on behalf of
!!!!!!!!!! or to represent to any person# 'rm or corporation that it has such
right or authority# without the prior written consent of !!!!!!!!!!%
3F8 SE=/CONTRACTORS

The Ser-ice Pr"-i)er sh#$$ n"t #ssign "r s%&c"ntr#ct #n* "( its res!"nsi&i$ities
c"nt#ine) in this Agreement t" #n* #gent, s%&/#gent "r s%&c"ntr#ct"r with"%t
!ri"r written !ermissi"n "( 2222222222, which 2222222222 m#* )en* #t its #&s"$%te
)iscreti"n #n) i( 2222222222 gi-es s%ch !ri"r written !ermissi"n (which !ermissi"n
m#* &e "( # gener#$ "r s!eciBc n#t%re+, it sh#$$ n"t &e c"nstr%e) #s w#i-er "( #n*
#ccr%e) rights #n) . "r $i#&i$ities #n) the Ser-ice Pr"-i)er sh#$$ &e (%$$*
res!"nsi&$e ("r #$$ #cts #n) "missi"ns "( its c"ntr#ct"rs, s%&/c"ntr#ct"rs "r
#gents8
0othing in this Agreement shall be construed as creating any contractual or
other relationship between !!!!!!!!!! and any such contractor/ sub&
contractor or agent# nor any obligation on the part of !!!!!!!!!! to pay or
see to the payment of any money due to any contractor/ sub&contractor /
agent%
358 INSPECTION AND RIGHT TO AEDIT

The Ser-ice Pr"-i)er sh#$$ m#int#in in g"") "r)er #n) #s !er gener#$$* #cce!te)
in)%str* !r#ctices, its &""?s "( #cc"%nt in res!ect "( the ser-ices #n) sh#$$ #$$"w
2222222222, its m#n#gement, its #%)it"rs #n) . "r its reg%$#t"rs t" enter %!"n the
!remises "( the Ser-ice Pr"-i)er #n) ins!ect, e#mine #n) #%)it the Ser-ice
Pr"-i)erMs "!er#ti"ns #n) &%siness rec"r)s which 2222222222, its m#n#gement, its
#%)it"rs #n) . "r its reg%$#t"rs in their #&s"$%te )iscreti"n )eem t" &e re$e-#nt t"
the ser-ices #n) Bn#nci#$ #rr#ngement, #s set ("rth in this Agreement, with "r
with"%t !r"-isi"n "( !ri"r n"tice #s m#*&e )eeme) Bt &* 2222222222 #t its s"$e
)iscreti"n8 In #))iti"n t" the right t" ins!ect, 2222222222, its m#n#gement, its
#%)it"rs #n) . "r its reg%$#t"rs sh#$$ #$s" h#-e the right t" c#$$ ("r #n* in("rm#ti"n
!ert#ining t" the Ser-ice Pr"-i)erMs "!er#ti"ns #n) &%siness rec"r)s which
2222222222, its m#n#gement, its #%)it"rs #n) . "r its reg%$#t"rs in their #&s"$%te
)iscreti"n )eem t" &e re$e-#nt t" the Ser-ices #n) Bn#nci#$ #rr#ngement, #s set
("rth in this Agreement8 The Ser-ice Pr"-i)er sh#$$ !r")%ce s%ch in("rm#ti"n
within s%ch time #s m#* &e !r"-i)e) &* 2222222222, its m#n#gement, its #%)it"rs
#n) . "r its reg%$#t"rs8

The Ser-ice Pr"-i)er sh#$$ ?ee! c"m!$ete #n) #cc%r#te #cc"%nt "( #$$ rec"r)s in
re$#ti"n with this Agreement in the m#nner #n) ("rm sti!%$#te) &* 22222222228
The Ser-ice Pr"-i)er ("rthwith %!"n &eing re>%ire) &* 2222222222 !ermit
ins!ecti"n, #%)it "r !ermit t#?ing c"!ies "( the rec"r)s "( the Ser-ice Pr"-i)er
which #re re$e-#nt t" this Agreement8

The Ser-ice Pr"-i)er sh#$$ c"/"!er#te in g"") (#ith with 2222222222 t" c"rrect #n*
!r#ctice, which #re ("%n) t" &e )eBcient )%ring the #%)it within # re#s"n#&$e
time #(ter recei!t "( the #%)it re!"rt (r"m 22222222228

I( the #%)it.ins!ecti"n )isc"-ers )iscre!#ncies "r ecess !#*ment "r "-er
ch#rging "n #cc"%nt "( inc"rrect &i$$ing r#ise) &* the Ser-ice Pr"-i)er then %!"n
c"m!$eti"n "( s%ch #%)it "r re-iew the Ser-ice Pr"-i)er sh#$$ reim&%rse
2222222222 ("r )iscre!#ncies "r "-er ch#rges #s the c#se m#* &e8

368 TERMINATION
#+ Either !#rt* m#* termin#te this Agreement &* !r"-i)ing tw" (<+ m"nths
!ri"r written n"tice8 N"twithst#n)ing #n*thing herein c"nt#ine), 2222222222
m#* with"%t #n* n"tice, termin#te this Agreement %n)er #n* "ne "r m"re
"( the ("$$"wing c"n)iti"ns:

(i+ In the e-ent "( )e(#%$t &* the Ser-ice Pr"-i)er in the !er("rm#nce "( #n* "(
the Ser-ices1
(ii+ I( the Ser-ice Pr"-i)er (#i$s t" !er("rm #n) "&ser-e #n* "( its "&$ig#ti"ns %n)er
this Agreement1
(iii+ I( the Ser-ice Pr"-i)er is in &re#ch "( #n* "( the terms s!eciBe) in this
Agreement, the #!!$ic#&$e Sche)%$es, the g%i)e$ines iss%e) &* 2222222222 t" the
Ser-ice Pr"-i)er (r"m time t" time1
(i-+ In the e-ent the Ser-ices !r"-i)e) herein is.#re in c"ntr#-enti"n "( #n* $#w, #s
m#* &e #!!$ic#&$e (r"m time t" time, "r in)%str* !r#ctice, "r %n)er the
circ%mst#nces which w"%$) #m"%nt t" "&'ecti"n#&$e ser-ice1
(-+ I( the Ser-ice Pr"-i)er -i"$#tes #n* !"$icies "( 2222222222, whether intim#te)
s!eciBc#$$* t" the Ser-ice Pr"-i)er "r thr"%gh the me)i# . "n its we&/site8
(-i+ I( 2222222222 m")iBes #n* "( its !"$icies "r !r")%cts .ser-ices #n) there("re )"es
n"t re>%ire the Ser-ices "( the Ser-ice Pr"-i)er1
(-ii+ I( the Ser-ice Pr"-i)er )"es n"t meet, "r (#i$s t" meet #n* "( 2222222222Ls criteri"n
("r eng#ging Ser-ice Pr"-i)ers ("r #n* "( its #cti-ities #s )etermine) #t its s"$e
)iscreti"n (r"m time t" time1
(-iii+I( # !etiti"n ("r ins"$-enc* is B$e) #g#inst the Ser-ice Pr"-i)er #n) s%ch !etiti"n is
n"t )ismisse) within ninet* (4O+ )#*s #(ter B$ing #n)."r i( the Ser-ice Pr"-i)er
m#?es #n #rr#ngement ("r the &eneBt "( its cre)it"rs "r, i( the c"%rt recei-er is
#!!"inte) #s recei-er "( #$$.#n* "( #n* the Ser-ice Pr"-i)erLs !r"!erties8

&+ It is here&* #gree) #n) %n)erst"") &* the Ser-ice Pr"-i)er th#t the
!r"-isi"ns "( this Secti"n sh#$$ n"t $imit "r restrict n"r sh#$$ the* !rec$%)e
2222222222 (r"m !%rs%ing s%ch (%rther #n) "ther $eg#$ #cti"ns, #g#inst the
Ser-ice Pr"-i)er ("r #n* &re#ch "r n"n/c"m!$i#nce "( the terms "( this
Agreement8

c+ In the e-ent th#t this Agreement is termin#te) ("r #n* re#s"ns, the Ser-ice
Pr"-i)er sh#$$ ("rthwith h#n) "-er t" 2222222222 the !"ssessi"n "( #$$
)"c%ments, m#teri#$ #n) #n* "ther !r"!ert* &e$"nging t" 2222222222 "r
!ert#ining t" the Ser-ices herein th#t m#* &e in the !"ssessi"n "( the
Ser-ice Pr"-i)er "r #n* "( its em!$"*ees, #gents "r in)i-i)%#$s #ssigne) t"
!er("rm the ser-ices %n)er this Agreement8

3P8 @A=OER ENACTMENT

The Ser-ice Pr"-i)er here&* re!resents, w#rr#nts #n) c"nBrms t" 2222222222 th#t it h#s
c"m!$ie) with #$$ the $#ws inc$%)ing $#&"%r en#ctment, r%$es, #%th"ris#ti"ns iss%e) &* the
Centr#$, St#te #n) $"c#$ #%th"rities #n) t#?en #$$ re>%ire) !ermissi"ns ("r !er("rming %n)er
this Agreement8

3N8 SECCESSORS

This Agreement &in)s the heirs, eec%t"rs, #)ministr#t"rs, s%ccess"rs #n) !ermitte)
#ssigns "( the Ser-ice Pr"-i)er with res!ect t" #$$ c"-en#nts herein, #n) c#nn"t &e
ch#nge) ece!t &* written #greement signe) &* &"th the P#rties8

In c#se the Ser-ice Pr"-i)er is # !#rtnershi! Brm, the Ser-ice Pr"-i)er #grees th#t n"
ch#nge wh#ts"e-er in the c"nstit%ti"n "( the !#rtnershi! Brm )%ring the c"ntin%#nce .
-#$i)it* "( this Agreement sh#$$ im!#ir "r )isch#rge the $i#&i$it* "( #n* "ne "r #$$ "( the
!#rtners8 In the e-ent "( )e#th "r retirement "( #n* !#rtner, 2222222222 sh#$$ #t its
)iscreti"n )e#$ with the s%r-i-ing #n)."r c"ntin%ing !#rtner.s, with"%t #,ecting its rights
#s #g#inst the retiring !#rtner "r the heirs #n) $eg#$ re!resent#ti-es "( the )ece#se)
!#rtner, #s 2222222222 sh#$$ thin? Bt #n) !r"!er, #n) the retiring !#rtner #n) . "r the heirs
#n) $eg#$ re!resent#ti-es "( the )ece#se) !#rtner sh#$$ h#-e n" c$#im #s #g#inst
2222222222 in res!ect "( s%ch )e#$ing8

In c#se the Ser-ice Pr"-i)er is # C"m!#n*, the Ser-ice Pr"-i)er #grees th#t n"
ch#nge wh#ts"e-er in the c"nstit%ti"n "( the C"m!#n* )%ring the c"ntin%#nce .
-#$i)it* "( this Agreement sh#$$ im!#ir "r )isch#rge the "&$ig#ti"ns "( the Ser-ice
Pr"-i)er %n)er this Agreement8
The Ser-ice Pr"-i)er sh#$$, ("rthwith %!"n #n* ch#nge in the c"nstit%ti"n "( the
Ser-ice Pr"-i)er, in("rm 2222222222 "( the ch#nge #n) !r"-i)e s%ch )et#i$s in
res!ect "( the ch#nge #n) its e,ect, #s m#* &e re>%ire) &* 22222222228

+(. 'ISCE))ANEOS

(A+ An* !r"-isi"n "( this Agreement m#* &e #men)e) "r w#i-e) i(, #n) "n$* i(
s%ch #men)ment "r w#i-er is in writing #n) signe), in the c#se "( #n
#men)ment &* e#ch P#rt*, "r in the c#se "( # w#i-er, &* the P#rt* #g#inst
wh"m the w#i-er is t" &e e,ecti-e8

(=+ N" (#i$%re "r )e$#* &* #n* P#rt* in eercising #n* right, !"wer "r !ri-i$ege
here%n)er sh#$$ "!er#te #s # w#i-er there"( n"r sh#$$ #n* sing$e "r !#rti#$
eercise "( #n* "ther right, !"wer "r !ri-i$ege8 The rights #n) reme)ies
herein !r"-i)e) sh#$$ &e c%m%$#ti-e #n) n"t ec$%si-e "( #n* rights "r
reme)ies !r"-i)e) &* $#w8

(C+ The !r"-isi"ns "( this Agreement sh#$$ &e &in)ing %!"n #n) in%re t" the
&eneBt "( the P#rties heret" #n) their res!ecti-e s%ccess"rs #n) !ermitte)
#ssigns8

(D+ En$ess "therwise !r"-i)e) herein, #$$ n"tices "r "ther c"mm%nic#ti"ns
%n)er "r in c"nnecti"n with this Agreement sh#$$ &e gi-en in writing #n)
m#* &e sent &* !ers"n#$ )e$i-er* "r !"st "r c"%rier "r (#csimi$e8 An* s%ch
n"tice "r "ther c"mm%nic#ti"n wi$$ &e )eeme) t" &e e,ecti-e i( sent &*
!ers"n#$ )e$i-er*, when )e$i-ere), i( sent &* !"st, tw" )#*s #(ter &eing
)e!"site) in the !"st #n) i( sent &* c"%rier, "ne )#* #(ter &eing )e!"site)
with the c"%rier, #n) i( sent &* (#csimi$e, when sent ("n recei!t "( #
c"nBrm#ti"n t" the c"rrect (#csimi$e n%m&er+8

The #))resses re(erre) t" herein#&"-e #re:

I( t" 222222222222222:

A))ress 22222222222222222222222222222222
ATTN:
I( t" the Ser-ice Pr"-i)er:




0#csimi$e n%m&er: ( +
ATTN:

(E+ This Agreement c"nstit%tes the entire #greement &etween the P#rties with
res!ect t" the s%&'ect m#tter here"( #n) s%!erse)es #$$ !ri"r written
#greements, %n)erst#n)ings #n) neg"ti#ti"ns, &"th written #n) "r#$,
&etween the P#rties with res!ect t" the s%&'ect m#tter "( this Agreement8
N" re!resent#ti"n, in)%cement, !r"mise, %n)erst#n)ing, c"n)iti"n "r
w#rr#nt* n"t set ("rth herein h#s &een m#)e "r re$ie) %!"n &* #n* P#rt*
heret"8

(0+ Neither this Agreement n"r #n* !r"-isi"n here"( is inten)e) t" c"n(er
%!"n #n* !ers"n.s "ther th#n the P#rties t" this Agreement (#n) in c#ses
where the Ser-ice Pr"-i)er is !r"-i)ing Ser-ices "n &eh#$( "( the
c%st"mers "( 2222222222, s%ch c%st"mers+ #n* rights "r reme)ies
here%n)er8

(G+ In c"nnecti"n with this Agreement, #s we$$ #s #$$ tr#ns#cti"ns
c"ntem!$#te) &* this Agreement, e#ch P#rt* #grees t" eec%te #n) )e$i-er
s%ch #))iti"n#$ )"c%ments #n) t" !er("rm s%ch #))iti"n#$ #cti"ns #s m#*
&e necess#r*, #!!r"!ri#te "r re#s"n#&$* re>%este) t" c#rr* "%t "r
e-i)ence the tr#ns#cti"ns c"ntem!$#te) here&*8

(H+ The in-#$i)it* "r %nen("rce#&i$it* "( #n* !r"-isi"ns "( this Agreement in
#n* '%ris)icti"n sh#$$ n"t e,ect the -#$i)it*, $eg#$it* "r en("rce#&i$it* "( the
rem#in)er "( this Agreement in s%ch '%ris)icti"n "r the -#$i)it*, $eg#$it* "r
en("rce#&i$it* "( this Agreement, inc$%)ing #n* s%ch !r"-isi"n, in #n* "ther
'%ris)icti"n, it &eing inten)e) th#t #$$ rights #n) "&$ig#ti"ns "( the P#rties
here%n)er sh#$$ &e en("rce#&$e t" the (%$$est etent !ermitte) &* $#w8
(I+ In c#se "( #n* ch#nge in #!!$ic#&$e $#ws in In)i#, th#t h#s #n e,ect "n the
terms "( this Agreement, the P#rties #gree th#t the Agreement m#* &e
re-iewe), #n) i( )eeme) necess#r* &* the P#rties, reneg"ti#te) in g"")
(#ith8

(Q+ The c#!ti"ns herein #re inc$%)e) ("r c"n-enience "( re(erence "n$* #n)
sh#$$ &e ign"re) in the c"nstr%cti"n "r inter!ret#ti"n here"(8

(R+ This Agreement t"gether with #$$ Sche)%$es #n) #men)ments entere) int"
(r"m time t" time ("rms # sing$e Agreement &etween the P#rties heret"8

(@+ This Agreement h#s &een signe) in )%!$ic#te, e#ch c"%nter!#rt sh#$$ &e
)eeme) t" &e #n "rigin#$8

(M+ Neither P#rt* m#* #ssign, in wh"$e "r in !#rt, the &eneBts "r "&$ig#ti"ns "(
this Agreement t" #n* "ther !ers"n with"%t the !ri"r written c"nsent "(
the "ther P#rt*, s%ch c"nsent n"t t" &e %nre#s"n#&$* withhe$)8 Pr"-i)e)
th#t 2222222222 m#* #ssign #n* "( its rights, &eneBts #n) "&$ig#ti"ns
here%n)er t" #n* "( its A7$i#tes with"%t the !ri"r c"nsent "( the Ser-ice
Pr"-i)er8


SCHEDE@E I

Ser-ice Pr"-i)er . CPA . DSA . DMA . Ven)"r
<H<I
:

CHCI
--------------------------
FHFI
, # C"m!#n* registere) %n)er the !r"-isi"ns "( the
C"m!#nies Act, 3456, #n) h#-ing its Registere) O7ce #t 222222222222222222222228

Or

5H5I
Mr8 . Ms8 2222222222, #ge 22222*rs8, s"n . wi(e . )#%ghter "( 22222222222222222,
resi)ing #t 2222222222221 Mr8 . Ms8 2222222222, #ge 22222 *rs8, s"n . wi(e . )#%ghter
"( 22222222222222222, resi)ing #t 222222222222, #t !resent c#rr*ing "n the &%siness
#t
6H6I
222222222222222222222222222222222222222222222222222222222222222 in
!#rtnershi! %n)er the Brm, n#me #n) st*$e "(
PHPI
M.s8
222222222222222222222222222222222222222222222, which is registere) %n)er the
In)i#n P#rtnershi! Act, 34C<, in their c#!#cit* #s !#rtners "( the #("res#i) Brm
#n) #$s" in their !ers"n#$ c#!#cit*8

OR

<H<I
P$e#se se$ect #s #!!$ic#&$e8
C
[3] Applicable in the case of companies.
F
[4] Please insert the name of the company.
5
[5] applicable in case of partnership firm
6
[6] insert full address of the place of business of the firm
P
[7] insert name of the firm
NHNI
Mr8 . Ms8 2222222222, #ge 22222222 *rs8, s"n . wi(e . )#%ghter "(
22222222222222222, resi)ing #t 222222222222, #t !resent c#rr*ing "n the &%siness #t
4H4I
222222222222222222222222222222222222222222222 #s s"$e !r"!riet"r . !r"!rietress
%n)er the Brm n#me #n) st*$e "( M.s8
3OH3OI
2222222222222222222222222222222222, in
their c#!#cit* #s !r"!riet"r . !r"!rietress "( the #("res#i) Brm #n) #$s" in his .
her !ers"n#$ c#!#cit*8

OR

33H33I
Mr8. Ms8 2222222222222222, #ge 222222 *rs8, s"n . wi(e . )#%ghter "(
222222222222222222222, resi)ing #t 22222222222222222222222 ("r se$( #n) #s the R#rt#
"( his . her '"int HE0, #n) c#rr*ing "n the &%siness #t
3<H3<I
222222222222222222222222222222222222222222222222222 #s '"int HE0 &%siness
%n)er the Brm n#me #n) st*$e "(
3CH3CI
2222222222222222222222222222222222222, #n)
Mr8. Ms8 2222222222222222, s"n . wi(e . )#%ghter "( 222222222222222222222, #ge
2222222*rs82 resi)ing #t 22222222222222222222222, Mr8. Ms8 2222222222222222, #ge
2222222 *rs8, s"n . wi(e . )#%ghter "( 222222222222222222222, resi)ing #t
22222222222222222222222, in their c#!#cit* #s mem&ers "( the #("res#i) '"int HE0
#n) #$s" in their !ers"n#$ c#!#cit*8

OR

3FH3FI
Mr8 . Ms8 2222222222, #ge 222222 *rs8, s"n . wi(e . )#%ghter "( 22222222222222222,
resi)ing #t22222222222, Mr8 . Ms8 2222222222, #ge 2222222 *rs8, s"n . wi(e . )#%ghter
"( 22222222222222222, resi)ing #t 2222222222 8


SCHEDE@E <

THE SERVICES TO =E PER0ORMED =D THE SERVICE PROVIDER

I SERVICES:
35H35I
N
[8] applicable in case of proprietary concern
4
[] insert full address of the place of business of the concern
3O
[!"] insert name of the concern
33
[!!] applicable in case of huf
3<
[!#] insert full address of the place of business of huf
3C
[!3] insert name in $hich business is carried on
3F
[!4]
applicable in case of indi%iduals
35H35I
Please insert as applicable. Please note that per our policy a ser%ice pro%ider $ho is en&a&ed for the purposes of sourcin& business
cannot also function as a collection a&ent'hence( please refer any such matters to le&al in order to see) case by case le&al opinion8



S%ch "ther ser-ices #s m#* &e #ssigne) in writing &* 2222222222 t" &e !er("rme)
&* the Ser-ice Pr"-i)er, (r"m time t" time, %!"n s%ch c"n)iti"ns #n) ch#rges #s
m#* &e sti!%$#te) &* 2222222222 in writing8

II TER'S O* PA#'ENT.
+/0+/1

III SPECI*IC CONDITIONS.
+&0+&1

I% E2C)SI%IT#
+30+31

The Ser-ice Pr"-i)er sh#$$ !r"-i)e ser-ices "n #n ec$%si-e &#sis t" 2222222222
#n) sh#$$ n"t )%ring the term "( this Agreement, enter int" #n* #rr#ngement with
#n* thir) !#rt* ("r !r"-i)ing the simi$#r ser-ices #s c"ntem!$#te) &* this
Agreement8


36H36I
Please insert as applicable
3PH3PI
Please insert as applicable
3NH3NI
Please delete if this is not applicable