LO170 - 46C - 005functions in Detail

0
SAP AG 1999
Contents:
Quality Planning
Quality Inspection
Quality Certificates
Quality Notifications
Quality Control
Test Equipment Management
Functions in Detail
SAP AG LO170 5-1
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SAP AG 1999
!ist t"e QM functions
E#plain t"e tas$s of t"e in%i&i%ual QM functions
an% e&aluate t"eir use in your company
Plan an% perform quality inspections 'it" t"e
require% master()asic %ata
*t t"e conclusion of t"is unit+ you 'ill )e a)le to:
Functions in Detail: ,nit -).ecti&es
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SAP AG 2001
Functions
in Detail
QM in t"e !og.
0upply C"ain
1asics
Course
-&er&ie'
my0*P
2or$place
Na&igation
3
Course -&er&ie' Diagram
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SAP AG 2001
Q* in pro%uction:
56o' can I inspect
%uring pro%uction78
Inspection Planner:
56o' can I structure
inspection plans
efficiently 'it" 0*P78
Q* from goo%s issue %ept.:
52"at options are t"ere for
inclu%ing quality certificates
'it" %eli&eries78
Q* from goo%s receipt %ept.:
56o' can I re%uce t"e num)er
of inspections at goo%s
receipt78
Functions in Detail: 1usiness 0cenario
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SAP AG 2001
Test equipment
management
Quality planning
Quality notifications
Quality certificates
Quality
inspection
Quality control
Functions in t"e QM Component
The QM component is divided into the following subcomponents:
Quality planning
Quality inspection
Quality certificates
Quality control
Test equipment management
SAP AG LO170 5-5
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SAP AG 1999
QM
Quality Planning Functions
Quality Planning
:eneral master %ata
Inspection planning
1asic %ata
In quality planning, you define information and processes on a long-term basis as master records.
Quality planning provides the basis for inspection processing.
You use the following data for quality planning:
eneral master data in logistics
Inspection planning data !for e"ample# inspection plans# master recipes and material
specifications$
QM-specific basic data !for e"ample# master inspection characteristics# inspection methods#
sampling procedures$
SAP AG LO170 5-6
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SAP AG 2001
Quality info recor%
0D
<en%or
master recor%
Procurement
quality info recor%
Material
specification
Quality %ocuments
1atc"
classification
Customer
master recor%
Material master
recor%
Quality Planning
:eneral Master Data: -&er&ie'
Master data is data that does not change over a long-period of time. Master data contains
information that is required on a regular basis# the master data for a vendor# for e"ample# contains the
name# address# and ban% details.
eneral master data is made up of cross-application data and QM-specific data. &ross-application
data is maintained in most cases in other components of the '() 'ystem.
Cross-application data used in inspection planning includes:
Material master !Materials Management, MM $
*endor master !MM$
+atch classification !MM$
&ustomer information record !Sales and distribution; ',$
Quality documents !,ocument Management 'ystem- ,M'$
QM-specific data used in inspection planning includes:
)rocurement quality info record
Quality info record ',
Material specifications
Inspection plan
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SAP AG 2001
QM>?ele&ant Information ?ecor%s
Information recor%s
Procurement
quality info recor%
Quality info recor%
0D
2"ic" customer
recei&es t"e material7
QM
QM
QM
2"ic" &en%or
supplies t"e material7
The procurement quality information record contains details for a specific material.vendor
combination. /or e"ample# it specifies:
The delivery quantity# for which the vendor is released
The date# up to which the vendor is released for the relevant product
The QM system and quality documents that are to be used by the vendor or are to accompany the
delivery
Is an electronic quality data e"change planned0
1thers
The customer information record SD contains details for a specific material.customer
combination. /or e"ample# it specifies:
2hen and how an inspection is to ta%e place
The documents that are to sent with the delivery
1thers
This information is used in inspection processing for planning and control purposes.
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SAP AG 2001
0ales Procurement
0*P
Document
Management
<en%or
Quality Documents for 0upply ?elations"ips
QM
Customer
C*
Quality %ocuments
Technical delivery terms and quality assurance agreements are required when a vendor delivers
goods to your company or when you deliver goods to customers.
The documents are placed in the document management system and are assigned accordingly. The
assignments are made according to operational area.
These documents are used for procurement operations this means for requests and orders:
Quality assurance agreements !,ocument type Q01$:
)rocurement quality info record !reference to material# !revision level$# vendor# plant$
Technical delivery terms !document type Q02$:
(dditional data in the material master
,ocuments for the vendor master record
These documents are relevant for QM in sales:
Quality assurance agreements !,ocument type Q03$:
Quality info record ', !reference to sales organi3ation and customer$
Quality specification !,ocument type Q04$:
(ssigned to the material in the quality info record ', !reference to customer# sales
organi3ation# material$.
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SAP AG 2001
QM
MM
,sage
%ecision
Master inspection c"aracteristics
1asic %ata
:eneral
master %ata
Inspection
lot creation
Material
specification
Quality
inspection
Inspection
specifications
Material 0pecifications
In the QM component# you can inspect both on the basis of inspection plans# and on the basis of
material specifications that are valid company-wide.
You can use the material specification to define inspection specifications for a material that are valid
across all clients.
You assign the required master inspection characteristics to the material in the material specification.
In addition# you can pre-schedule a results data origin for the characteristics !such as data from
mobile result recording$.
You can create a time reference for the material specification. This allows you to plan changes to a
material specification that are to be made at a specific time. You can activate the planned changes
manually or using a 4ob.
The material specification provides an inspection specification that can be created and maintained
with a minimum of effort and that can supplement or replace the inspection plan at plant level.
The material specification is integrated in the product structure tree !transaction &&56$.
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C*
MM
QM
,sage
%ecision
Master inspection
c"aracteristics
Class
c"aracteristics
(Lin!
1asic %ata
:eneral
master %ata
0*P
classification
system
Inspection
lot creation
Material
specification
Quality
inspection
1atc" class
1atc" material
Inspection
specifications
"es#$ts
Material 0pecification 'it" 1atc" <aluation
The lin% between master inspection characteristics and class characteristics allows inspection results
from a quality inspection to be included in the batch valuation.
/or the inspection results to be included in the batch valuation:
The material that is inspected with a material specification must be handled in batches
The material must be assigned to a batch class !7&lassification7 tab page in material master$
The master inspection characteristics that are used must be lin%ed to class characteristics when the
inspection lot is created
The results are forwarded during the inspection completion with the usage decision or during the
inspection point evaluation to the class characteristics. The batch valuation also ta%es place during
the inspection completion
The material specification is not absolutely necessary to forward inspection results from QM into the
class characteristics. You can also carry out a batch valuation without material specifications.
( general prerequisite for carrying out a batch valuation with the inspection results from QM is the
lin% between the master inspection characteristics and the class characteristics of the batch class.
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Inspection
plan
Material A/9
Material A/3
Material A/4
Inspection Planning
2"ic" material is to )e
inspecte%7
2"at are t"e inspection
steps7
2"at is to )e inspecte%7
6o' is t"e inspection to )e
performe%7
2"ic" test equipment %o
you nee%7
2"ere is t"e inspection to
ta$e place7
Criteria
In inspection planning# you create material-related information that is used when this material is
inspected.
You use inspection plans to describe how a quality inspection should be processed for one or more
materials. You define in the inspection plan in which order individual inspection operations should
be performed and which inspection characteristics should be inspected using which specifications.
In the inspection plan you determine the inspection operations# the characteristics to be chec%ed for
each inspection operation and the test equipment to be used. The inspection plan introduced in the
application component QM is related to the routing and rate routing in the component Production
(PP) and with the master recipe in the component PP-PI. There are only slight differences between
these tas% list types with regard to the inspection plan functions.
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Plant Maintenance
BPMC
Pro%uction Planning
BPPC
Process In%ustry
BPP>PIC
Quality Management
Tas$ !ist Types
Tas$ list types
Equipment tas$ list
:eneral maintenance
tas$ list
Master recipe
?outing
?ate routing
?eference operation
set
Inspection plan
?eference operation
set
In the '() 'ystem# the following tas% list types are used for planning purposes:
In production planning !))$:
8outing !tas% list type 9$
8ate routing !tas% list type 8$
8eference operation set :no material reference; !tas% list type '$
In plant maintenance !)M$:
<quipment tas% list !tas% list type <$
eneral maintenance tas% list !tas% list type ($
In the process industry !))$:
Master recipe !tas% list type =$
In quality management !QM$:
Inspection plan !tas% list type Q$
8eference operation set :no material reference; !tas% list type '$
The tas% list has a similar basic structure in all components. >owever# the additional information in
a tas% list varies from one component to another.
You can include the characteristics you require in the different tas% list types.
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6ea%er
Inspection
operation
Inspection
operation
Test
equipment
Inspection
c"aracteristic
Inspection plan
Inspection plan A
:roup
Inspection Plan 0tructure
2"ic" material is to )e
inspecte%7
2"o is t"e &en%or(manufacturer7
2"at are t"e inspection steps7
2"ic" 'or$ center is to )e use%
for t"e inspection7
2"ic" equipment %o you nee%
for t"e inspection7
2"at is to )e inspecte%7
6o' is t"e inspection to )e
performe%7
(ll tas% lists in the '() 'ystem# including the inspection plan in QM# have a multi level structure:
>eader information
1peration information !inspection operations$
Inspection characteristics
In the tas% list header the place the data that is valid for the entire inspection plan !such as tas% list
usage# material assignment# status# parameter for dynamics# definition of the inspection points#
activities for changeability$.
You can cumulate several tas% lists in a tas% list group. /or e"ample# in the tas% list group ?goods
receipt inspection? you can cumulate the relevant inspection plans for the model inspection# the
preliminary series inspection and the series inspection.
The operations describe individual inspection steps in an inspection plan. They determine at which
inspection site a specific inspection ta%es place
You use inspection characteristics to determine what is to be inspected and according to which
specifications the inspection is to be performed. Inspection characteristics are subordinate to
inspection operations and are indicated by a number within an operation
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:oo%s issue
Cali)ration
0toc$ transfers
Pro%uction
:oo%s receipt
Design
*u%it
Mo%el
Preliminary
series
Tas$ lists
,sing Tas$ !ists
You can create tas% lists for different purposes# for e"ample:
Model series
)reliminary series
oods issue
)erforming an audit
8epetitive manufacturing
etc.
This means that you can create several tas% lists with different inspection operations and inspection
characteristics for the same material !or the same combinations of material-vendor.manufacturer or
material-customer$.
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Inspection plan
2or$ centers
Master insp. c"arac.
Inspection met"o%
?ef. operation set
Test equipment
BP?TC
Catalogs
0ample
%etermination(
Dyn. mo%ification
1asic Data for Inspection Planning
To create an inspection plan# you need different building bloc%s of data that is stored in the '()
'ystem as basic data.
You can copy or reference this data in the inspection plan.
The following data is available:
'ampling procedures
'ampling schemes
,ynamic modification rules
&atalogs
Test equipment !production resources.tools$
Master inspection characteristics
Inspection methods
2or% centers
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0ample Determination B1asic DataC
0ampling plan
%epen%ent on:
Insp. se&erity
Insp. se&erity(
*Q! &alue
!ot siDe inter&als
C"ange of inspection
stage )ase% on
quality le&el
0ampling 0c"eme 0ampling Proce%ure Dynamic Mo%if. ?ule
Determining t"e
sample siDe
Type of &aluation
e.g:
*ttri)uti&e
<aria)le
Manual
...
2hen a goods movement ta%es place# the system uses predefined rules to determine:
2hether an inspection is required !s%ip$
The inspection severity !for e"ample# tightened# normal# reduced# or inspection s%ip$
The quantity to be inspected
These rules are stored in the '() 'ystem as sampling procedures# sampling schemes and dynamic
modification rules# and are used to determine samples.
SAP AG LO170 5-17
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SAP AG 2001
Inspection
lot
0ample Determination BProce%ureC
Quality le&el
0ampling proce%ure
Fi#e%
A00E
1ase% on sampling
sc"eme
Dynamic
mo%ification rule
0ample
The information obtained from inspections is updated in the quality leel.
The quality level is a data record in the '() 'ystem# in which the inspection stages for future
inspections are defined.
The current quality level specifies if an inspection is required and how it is to ta%e place. 1n the
basis of this information you determine the scope of the inspection for the current inspection and
the inspection level for the ne"t inspection.
The quality level can be maintained on the basis of characteristics# inspection lots or inspection
types.
You can delete the quality levels you no longer need using an e"ecutable program !report$.
You can enter a reset period in days in the dynamic modification rule. (fter this period# the quality
level begins again with the first inspection stage given in the dynamic modification rule.
You can evaluate the quality level. You can display the dynamic modification history !either lot-
based or inspection type-based$ from within the quality level.
Sampling procedures are procedures that determine the sample si3e in an inspection. The sampling
procedure also defines the type of valuation that is to be used for recording results !such as
attributive# variable# manual$.
Dynamic modification rules are basic data records that contain the definition of the inspection
stages and the conditions for the inspection stage change.
'tage changes ta%e place depending on the inspection results for the inspection lots and inspection
characteristics# !that is depending on whether they are accepted or re4ected$.
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Catalogs
Defects:
Co%e A03 > scratc"e%
Co%e AA0 >
Co%e AA3
...
C"aracteristic:
0urface
Catalogs
Consequences
Defects
Causes
E&ents
,sage %ecision
Tas$s
C"aracteristic attri)utes
0cratc"e%
You create catalogs to simplify and improve the recording of data# to describe problems that occur#
and to standardi3e the evaluation of this information.
Catalogs contain a number of content-related codes that enable qualitative descriptions of problems
!in te"t form$ to be encoded and processed in the system in machine form. Typical contents of a
catalog include characteristic attributes# usage decisions# tas%s and defect types.
You can freely combine some of the codes in a catalog into code groups.
If required# you can select codes from !different$ code groups# or entire code groups and combine
them to form selected sets.
The catalog type defines the use of a catalog !for e"ample# for defects recording# tas%s# and so on$.
You can either assign catalogs directly to the inspection characteristics or define them for general
events !for e"ample# to record defects during results recording$.
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Test Equipment BP?TC
-t"er P?Ts
Equipment Document
Quality inspection
Inspection
plan
Material
2hen you plan an inspection# you can assign production resources.tools !)8T$. The QM component
differentiates between the following production resources.tools:
Materials !production resources.tools that are maintained in the material master- for e"ample# plug
gauges$ These materials are used in materials management# for e"ample# in inventory
management# material requirements planning# and procurement.
,ocuments !production resources.tools that are managed in the ,ocument Management 'ystem-
for e"ample# s%etches# &(, drawings$
<quipment# !production resources.tools that are managed in the equipment master and that are
sub4ect to maintenance# for e"ample# measuring equipment or precision tools$.
1ther production resources.tools that are managed as master data !for e"ample# smaller tools$ (
)8T master record is created that contains basic data and location data.
You can assign production resources.tools in the inspection plan at operation and characteristic level.
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Master Inspection C"aracteristic+ Inspection
Met"o%+ ?eference -peration 0et
Inspection
met"o%
Master
inspection
c"aracteristic
Inspection
plan
?eference
operation set
?eference
operation set
Inspection
met"o%
Master
inspection
c"aracteristic
In the '() 'ystem# you can copy the following reusable data bloc%s into the inspection plan and
then modify them if necessary# or you can reference them in the plan# so that any changes that are
made to the templates are also made in this plan:
!eference operation sets" Tas% lists that contain predefined operations and characteristics# but
have no material assigned.
Master inspection c#aracteristics" Inspection characteristics that are defined to be used
frequently in inspection plans# or that are to be evaluated for all inspection plans.
Master inspection characteristics help to improve and standardi3e inspection planning. 2hen
creating inspection plans# you can include master inspection characteristics and can create your
own inspection characteristics that are specific to the inspection plan.
You can create master inspection characteristics in several languages.
You can create a where-used list for master inspection characteristics and can replace versions
centrally.
$nspection met#ods" Inspection methods describe how a characteristic is to be inspected. They
are created as basic data records and assigned to the inspection characteristics. You can assign
several inspection methods to a master inspection characteristic.
You can create a where-used list for inspection methods and can replace method versions centrally.
In addition# you can assign documents from the ,ocument Management 'ystem !,M'$ to the
inspection method at version level. This way it is possible to lin% different documents !such as M'
1ffice documents# Internet documents# and so on$.
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2or$ Center
Personnel an%
mac"ine capacities
Inspection
planning
Costing 0c"e%uling
Insp.
plan
( %or& center is an organi3ational unit that defines where an inspection is to ta%e place and who is
to perform it. The wor% center has a specific capacity available. The wor% carried out at and by the
wor% center is valuated using settlement records that are determined by cost centers and activity
types. The following can be defined as wor% centers:
Machines
)eople
)roduction lines
)rocessing centers
The QM component is lin%ed to the Controlling !&1$ component via the wor% centers. The
information contained in the wor% centers can be used for scheduling and costing purposes.
2or% centers are included in the inspection plan at operation level.
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SAP AG 2001
1asic Data in t"e Inspection Plan
6ea%er
Inspection
operation
Test equipment
Inspection
c"aracteristic
,ynamic modification rule
8eference operation set
2or% center
Material
<quipment
1ther )8Ts
,ocument
Master inspection characteristic
Inspection method
'ampling procedure
,ynamic modification rule
&atalog
Material
+asic data is assigned at different levels in the inspection plan !at header# operation# and
characteristic levels$. You can assign such information as the dynamic modification rule at header
level or characteristic level.
The information at characteristic level overrides the data stored at header level.
The inspection planning activities and the release of the inspection plan can be sub4ect to an approval
procedure with the help of the engineering change management function !for e"ample# as required by
the M) or /,($.
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Distri)ution of QM Master Data
*!E
Insp. met"o% Fes
Co%e group Fes
Master insp.
c"aracteristic
Fes
?outing No
?eference
operation set
No
Inspection plan No
Insp. setup in
material master
Fes
Distri)ution
Manual(automatic
Manual
Manual
Manual
DG21
Fes
BFesC
BFesC
Fes
Fes
Fes
No
Manual(automatic
Manual(automatic
Manual(automatic
You can distribute inspection methods# master inspection characteristics# and code groups and the
associated codes# from one source system to one or more target systems using (@< !(pplication
@in% <nabling$.
These three ob4ects can be distributed directly using transactions:
Q@AB for inspection method distribution
Q@=B for master inspection characteristic distribution
Q@6B for code group distribution
In addition# the distribution of changes to master data can be triggered automatically in the
bac%ground from the relevant change transactions if this function is activated in &ustomi3ing !QM
-' (asic Settings -' Maintain Settings at Client )eel$.
You can find further information in &ustomi3ing under QM -' *nironment -' +ools -' Distri,ute
-)* Master Data.
You can use transaction Q@BB to distribute material inspection setups.
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*ppro&al Proce%ure
0ingle appro&al
'it" special
aut"oriDation
*ppro&al
*ppro&al
Insp. plan
Insp. lot
Insp. lot
not
*ppro&e%
*ppro&e%
:NEH :NPI
:NNE
:NEH:NEI
not
*ppro&e%
Insp. lot
?esult >
?ecor%ing
Permitte%
?esult >
?ecor%ing
Permitte%
?esult >
?ecor%ing
not permitte%
You can implement typical approval procedures that are required in the process industry to change
master data.
To use the approval procedure in the inspection plan !important for the process industry# you define a
change rule and a change type in the inspection plan header.
To use the approval procedure in the inspection lot !for a wor% order$# you define an identifier for
this approval procedure in the material authori3ation group.
To use the authori3ation ob4ects# the required authori3ations must be assigned to user master records
in &ustomi3ing.
If you inspect with a material specification in addition to an inspection plan# you can use the material
authori3ation group to define that single approval is required for the inspection lot# despite the
e"istence of an approved inspection plan.
SAP AG LO170 5-25
/un&tionen im Detail0 Qualit1tsplanung" *2ercises
3nit" /unctions in Detail
+opic" Quality 4lanning
(t the conclusion of these e"ercises# you will be able to:
&reate inspection characteristics as master records !master inspection
characteristics$
<"tend e"isting inspection plans and include master inspection
characteristics
You are responsible for inspection planning in your company. Inspection
criteria are defined for materials# parts# and products using inspection
characteristics. (s a result# you use master inspection characteristics to
standardi3e inspection plans. In this way# you promote systematic#
uniform# and rational inspection planning.
B-B &reating an Inspection &haracteristic as a Master 8ecord
Inspection characteristics are generally defined as qualitative !for e"ample#
7product color7$ or quantitative !for e"ample# 7weight7$ characteristics. ,epending
on this characteristic type# additional data is defined for the inspection
characteristic.
B-B-B &reating a Qualitative Master Inspection &haracteristic
You need a qualitative master inspection characteristic to inspect pac%aging
materials. &reate this master inspection characteristic with the identifier &>5B-CC
for plant B555 and the short te"t Packaging OK. <nter rou! "" in the Searc# $ield
to simplify the search for the master inspection characteristic. The characteristic
should be referenced in inspection plans.
( sampling procedure should be used to determine the respective inspection scope.
It is important that your goods are always pac%aged properly. Therefore# this
characteristic must always be inspected and the number of nonconforming units
determined. 'ummari3ed results recording should be used. The number of units
inspected during results recording must correspond to the planned number of units
to be inspected. If the characteristic is re4ected during inspection# you want to enter
additional information for the characteristic. The characteristic should always be
printed on the inspection instruction.
SAP AG LO170 5-26
9ote the settings for the control indicators of the characteristic:
%&!e
: ; &harac. attribute
Sam!le
: ; 'ampling procedure : ; (dditive sample
: ; ')& characteristic : ; ,estructive inspection
: ; 8ecord no. of defects
'esults con$irmation
! $ 'umm. recording ! $ 8equired char.
! $ 'ingle result ! $ 1ptional char.
! $ 9o charac. rec. ! $ (fter accept.
! $ &lassed recording ! $ (fter re4ection
: ; ,efects recording
Ins!. sco!e (ocu. con$irmation
! $ 'cope not fi"ed ! $ 9o documentation
! $ /i"ed scope ! $ ,ocu. if re4ected
! $ 'maller scope ! $ ,ocu. required
! $ @arger scope
Miscellaneous
: ; @ong-term inspection
: ; 'crap share. q-score
: ; 88 change docs
: ; Test-equi assignment
Print
! $ )rint
! $ ,o not print
! $ ,o not print at s%ip
SAP AG LO170 5-27
The master inspection characteristic can only be used in tas%
lists if it has the status 'eleased.
=-B Dsing Inspection &haracteristics in the Inspection )lan
You can use master inspection characteristics to standardi3e inspection plans. You
can also create additional inspection characteristics at any time in an inspection
plan.
=-B-B <nhancing an <"isting Inspection )lan
You want to add an e"tra inspection operation to an e"isting goods receipt
inspection plan for material T-+QACC. &hange this plan in plant B555 and create an
inspection operation with the description Packaging ins!ection. Dse control %ey
QM)* for this operation. You do not have to assign a certain wor% center.
=-B-= 8eferencing a Master Inspection &haracteristic
To define inspection criteria# you require inspection characteristics in the newly
created operation for the inspection plan. 8eference master inspection characteristic
C+),-"".
'ampling procedure -i./-) should be used to determine the sample.
'ave the changed inspection plan.
SAP AG LO170 5-28
/unctions in Detail" Quality 4lanning" Solutions
+opic" Quality 4lanning
B-B &reating an Inspection &haracteristic as a Master 8ecord
Logistics Quality Management Quality Planning Basic Data
Inspection Characteristic Create
B-B-B &reating a Qualitative Master Inspection &haracteristic
<nter the following data on the initial screen:
/ield name or data type 5alues
Plant ,)))
master ins!ection
c#aracteristic
C+),-""
0alid $rom Current date
+y choosing the /E function %ey# the pushbutton Master ins!ection c#aracteristic,
or 1nter, the general data for the master inspection characteristic appears. In the
screen area Control data# set the indicator Qualitati2e c#arac. and enter the
following data in the screen area eneral in$ormation:
Status 'eleased
'e$erence c#aracteristic
S#ort te.t Packaging OK
Searc# $ield rou! ""
+y choosing the return %ey# 1nter, or the pushbutton Control indicators# the control
indicators are displayed for a qualitative characteristic. 'et the indicators in the
following way:
SAP AG LO170 5-29
Type
: ; &harac. attribute
Sam!le
:"; 'ampling procedure : ; (dditive sample
: ; ')& characteristic : ; ,estructive inspection
: ; 8ecord no. of defects
'esults con$irmation
!"$ 'umm. recording !"$ 8equired char.
! $ 'ingle result ! $ 1ptional char.
! $ 9o charac. rec. ! $ (fter accept.
! $ &lassed recording ! $ (fter re4ection
: ; ,efects recording
Ins!. sco!e (ocu. con$irmation
! $ 'cope not fi"ed ! $ 9o documentation
!"$ /i"ed scope !"$ ,ocu. if re4ected
! $ 'maller scope ! $ ,ocu. required
! $ @arger scope
Miscellaneous
: ; @ong-term inspection
: ; 'crap share. q-score
: ; 88 change docs
: ; Test-equi assignment
Print
!F$ )rint
! $ ,o not print
! $ ,o not print at s%ip
SAP AG LO170 5-30
2hen you have edited the first page of control indicators#
you can access the second page by choosing the return %ey.
2hen you have edited the control indicators# you return to the general data for the
master inspection characteristic.
Sa%e &o#' ent'ies(
=-B Dsing Inspection &haracteristics in the Inspection )lan
=-B-B <nhancing an <"isting Inspection )lan
Logistics Quality Management Quality Planning Inspection Planning
Inspection Plan Change
The screen C#ange Ins!ection Plan3 Initial Screen appears. <nter the following
data:
Material %-4Q5""
Plant ,)))
<"it the initial screen by choosing the pushbutton O!erations or the return %ey. The
operation overview for the inspection plan appears. &reate another operation with
the following data.
6ork center
Control ke& QM)*
(escri!tion Packaging ins!ection
SAP AG LO170 5-31
( new operation is defined in the inspection plan using these
entries. >owever# this operation does not contain any
inspection characteristics. You must define these for each
operation in another step.
=-B-= 8eferencing a Master Inspection &haracteristic
'elect the operation you 4ust created in the inspection plan. Then choose the
pushbutton Ins!ection c#aracteristics or the /G function %ey to access the
characteristic overview for the new operation.
<nter the identifier &>5B-CC in the field Master ins!ection c#aracteristic and
choose the return %ey. The Sam!le tab page for the inspection characteristic then
appears as a result of the control indicators in master inspection characteristic
&>5B-CC. You enter sampling procedure /i"E-5 in the field Sam!ling !rocedure.
+y choosing the return %ey# you can go bac% to the characteristic overview screen.
'ave the changed inspection plan.
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SAP AG 1999
Quality Inspection Functions
QM
Quality Inspection
Inspection lot
processing
?esults recor%ing
Defects recor%ing
0ample management
E#ternal systems
Quality inspection includes the following functions:
$nspection lot processing" ,uring inspection lot processing# you carry out the inspections that
have been predefined in the planning stages. In the '() 'ystem# the term ins!ection lot !not
ins!ection re7uest$ refers to a request to carry out an inspection.
!esults recording" 8ecording inspection results
Defects recording" 8ecording defect data in the form of defect attributes
Sample management" )rocessing and managing physical samples
Interface to e2ternal systems
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SAP AG 2001
Inspection !ot Processing
1asic %ata from
quality planning
Inspection plan
Material specifications
Inspection results
,sage %ecision
*ppraisal costs
1efore
inspection
*fter
inspection
Inspection
lot
The inspection lot documents the request to carry out an inspection.
The inspection lot comprises information from inspection planning or the inspection specification
!inspection plan# material specification$. This means that when the inspection lot is created# the
current specifications are copied into the inspection lot. &hanges that are made to the specifications
retroactively do not affect an e"isting inspection lot.
The inspection lot is identified by a unique number in the system. You record the inspection results
and any costs associated with a QM order !if required$ in the inspection lot.
You complete the inspection lot with the usage decision.
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SAP AG 2001
Inspection !ot Creation
Quality inspection
Inspection
lot
:oo%s mo&ement
-r%er Bin pro%uction(
plant maintenanceC
0ample management
Deli&ery
Dea%line monitoring
Manual
(n inspection lot can be generated in different areas of your company as a result of different events#
for e"ample:
oods receipt
)roduction order in production
,elivery to a customer
oods movements within a company
,eadline monitoring of materials !recurring inspections$
Manual lot creation
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SAP AG 2001
Inspection !ot -rigin an% Inspection Type
0A > :oo%s receipt B:?C
0 > :oo%s issue B:IC
0/ > Pro%uction
04 > :? from pro%uction
03 > -t"er goo%s receipt
09 > ?eturn from customer
Inspection type Insp. lot origin
<ariants for goo%s receipt inspection:
0A > :? inspection for purc"ase or%er
0 > :? inspection Bmo%elC
0/ > :? inspection Bpreliminary seriesC
Material
Inspection
lot
CustomiDing
You can define different variants !inspection type$ for inspection lot processing depending on the
origin and source of the inspection lot.
The assignment of inspection types to inspection lot origins allows you to manage different origins
and triggering events for the inspection lots.
The inspection lot origin describes the source of the inspection lot. The '() 'ystem contains
predefined inspection lots. /or e"ample# the following inspection lot origins are available:
Inspection lot for a goods receipt
Inspection lot for a manufacturing order
Inspection lot for a delivery !in shipping$
The inspection type defines how an inspection is to ta%e place. <ach inspection type is assigned to
an inspection lot origin. There can be several inspection types for one inspection lot origin. The
following inspection types# for e"ample# are available for the inspection lot origin 7oods receipt for
a purchase order7:
Model inspection
9ormal inspection
You ma%e the settings for these inspection types in &ustomi3ing. You can overwrite this setting with
material-specific data in the inspection setup !QM view of the material master$. You can also modify
individual settings in inspection planning.
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SAP AG 2001
0equence of Inspection !ot Processing
Insp. !ot Completion
Inspection
Insp. !ot Creation
,sage
%ecision Material
Inspection
lot
,uring inspection processing# an inspection lot undergoes different processing stages. These stages
are documented by the status management function# for e"ample:
-!C6 !@ot archived$# (-S7 !+atch assigned$# (!!Q !+atch record required$# C-)C !'ample
calculated$# CC+D !Insp. characteristics created$# C6C! !&haracterist. must be created$# C!89
!&ertificate receipt confirmed$# C!+D !&reated$# D*/ !,efects were recorded$# $CC8
!Inspection close completed$# )+C- !@ot canceled$# )9D !@ot loc%ed$# )+$: !@ong-term
inspection$# 4-S7 !)lan.specific. (ssigned$# 4!*Q !)lan.specific. 8equired$# 4!$$ !Inspection
instruction printed$# 4!S$ !'ample-drawing instr. )rinted$# !*) !8eleased$# !!*C !8esults
confirmed$# S4C8 !'toc% posting completed$# S4S+ !'toc% posting started$# 3D !Dsage decision
has been made$
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SAP AG 2001
Inspection !ot Creation
Printing
s"op papers
0ample
%etermination
Determining
inspection specs
Insp. lot creation
N J A3
n:c J A/:0
Inspection
lot
2hen an inspection lot is created for a material !or for a combination of
material.vendor.manufacturer or material.customer$# the system selects the corresponding inspection
specifications. The specifications from the variant configuration ta%e precedence over those from the
material specification and the latter# in turn# ta%e precedence over the specifications from the tas%
list.
'erial number information from a goods movement !goods receipt from production$ is copied to the
inspection lot at lot creation. 'erial numbers that are assigned to a production order can be included
in the inspection lot using the inspection lot origin 5A !from production$. 2hen you record results#
the serial numbers are proposed.
The inspection specifications !such as sample si3e n# re4ected number c$ are determined based on the
lot si3e to be inspected !9$ and the lot is released for processing. The inspection lot is then released
for processing and the shop papers !such as the inspection instruction$ can be printed at the
predefined wor% centers.
You can lin% the release of the inspection lot to an approval procedure. This means that the
inspection lot must be e"plicitly released before it can be processed. The inspection lot is then
created# but is not available for you to record results# since no sample determination has ta%en place.
&hanges in the inspection lot are dependent on the inspection lot status. 1nce a lot has been created#
for e"ample# any changes made to a tas% list are not automatically included in the inspection lot.
1nce you have made the usage decision# you cannot ma%e any other changes to the inspection lot
!e"ception: @ong-term characteristics$.
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SAP AG 2001
Inspection lot 4;A=
Pro%uction or%er 4;A3
?outing
QM>rele&ant
Master inspection
c"aracteristic
C6A0 Tire siDe: 3= cm
-p. A0
-p. 0
C60 Tire pressure: > / )ar
C6A0 Frame siDe: 3=cm
Material no.: 1IKE A
-p. A0
-p. 0
C60 Tire pressure: A > 3 )ar
0ales or%er 4;A/
Customer: ?"o%es
Material no. 1IKE A
Frame: Titanium
Tire type: !o'>profile
Tire pressure: >/ )ar
1IKE A
Frame: Titanium
Tire pressure: > / )ar
Inspection 0pecifications from <ariant Configuration
You can use the variant configuration to describe comple" products that can e"ist in several variants
!for e"ample# in the automotive industry$. You create the variants using a configurable material.
There is a super bill of material !+1M$ that contains all possible components and a super tas% list
containing all possible operations. You assign characteristics to the configurable material using a
class. These characteristics describe a specific variant. 1b4ect dependencies control the selection of
the correct components and operations from the super +1M and the super tas% list.
You can use class characteristics from the variant configuration as a source for inspection
specifications in the inspection lot. (s a prerequisite# each class characteristic must be lin%ed to one
master inspection characteristic. In addition# the 7Inspect by configuratn7 indicator in the QM view
of the material master must be set.
You can inspect by configuration for inspection lot origin 5B !8 inspection at goods receipt for a
purchase order$# 5A !in-process inspection for a production order$# and 56 !inspection at goods
receipt from production$.
If there are inspection specifications from both the variant configuration and the tas% list or material
specification that are relevant for the characteristic# the specifications from the variant configuration
ta%e precedence over those from the material specification. The specifications from the latter# in turn#
ta%e precedence over those from the tas% list.
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SAP AG 2001
-).ect Depen%encies
-ptional
c"aracteristic
?equire%
c"aracteristic
Inspection lot 4;A=
?outing
C6A0 Tire siDe: 3=cm L 0+3
-p. A0
-p. 0
MK0 !ig"ting: -K 7
Material no.H 1IKE @@
-p. A0
-p. 0
MK0 !ig"ting: -K 7
0ales or%er 4;A/
Customer: ?"o%es
Material no. 1IKE @@
Frame: Titanium
!ig"ting: >>>>>>>
1IKE @@
Frame: Titanium
8,;ect Dependencies
Mutual dependency between ob4ects. This dependency can e"ist# for e"ample# between
characteristics and characteristic values# for e"ample# that a =B-gear assembly is allowed for a racing
bicycle.
1b4ect dependencies can also be used to control the selection of +1M items and routing operations
in variant configuration.
If a class characteristic in the configuration is not valuated because of an ob4ect dependency
!precondition$ and if the associated master inspection characteristic is defined as a required
characteristic in the tas% list or material specification# this characteristic becomes an optional
characteristic for the inspection.
If a class characteristic in the configuration is valuated because of an ob4ect dependency
!precondition$ and if the associated master inspection characteristic is defined as a required
characteristic in the tas% list or material specification# this characteristic remains a required
characteristic for the inspection.
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SAP AG 2001
*%%itional C"aracteristic from <ariant Configuration
Inspection lot 4;A=
?outing
QM>rele&ant
master inspection
c"aracteristic
C6A0 Tire siDe: 3=cm L 0.3
-p. A0
-p. 0
C6@300 Color: 1lue
Material no.: 1IKE ==
-p. A0
-p. 0
0ales or%er 4;A/
Customer: ?"o%es
Material no.: 1IKE ==
Frame: Titanium
Color: 1lue
1IKE ==
Frame: Titanium
Color: 1lue
*%%itional
c"aracteristic from
configuration
Your customer wants to inspect an additional characteristic that is not contained in the tas% list. To
automatically include this characteristic# the corresponding class characteristic from configuration
must be lin%ed to the master inspection characteristic.
&lass characteristics that are valuated for the configuration# but which do not e"ist in the tas% list or
material specification# are also inspected.
The characteristic is assigned to the last QM-relevant operation in the inspection lot. If there is no
QM-relevant operation in the inspection lot# it will automatically be added by the system.
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SAP AG 2001
Inspection 0pecifications from 1atc"
Determination
Inspection lot 4;A=
Deli&ery 4;A3
-r%er 4;A/
Customer: 0impson
Material no.: Nitro
Color:
1oiling point:
QM master inspection
c"aracteristic:
?equire%
c"aracteristic
Inspection plan
Material no. Nitro
C6A0 1oiling point
Deli&ery 4;A3
Density: A.A@ > A.A g(cmM
C60 Density A+03 >A+/3 g(cmM
C6A0 1oiling point
-p. A0
-p. 0
C60 Density A.A@ > A.A g(cmM
Nitro
Color:
1oiling point:
Density: A.A@ > A.A g(cmM
If an inspection using the batch determination has been planned in the delivery# the inspection
specifications that have been defined in batch determination are included !together with the
specifications from the tas% list and the material specification$ when an inspection lot is created in
the sales area.
If there are inspection specifications from both batch determination and the tas% list or material
specification that are relevant for the characteristic# the specifications from batch determination ta%e
precedence over those from the material specification. The specifications from the latter# in turn# ta%e
precedence over those from the tas% list.
)rerequisite for including inspection specifications from batch determination:
<ach class characteristic from batch determination that is to be included in the inspection lot must
be lin%ed to a master inspection characteristic.
In addition# the Ins!ect b& batc# indicator must be set for the inspection type in the QM view of
the material master. This indicator is valid for inspection types that are assigned to the inspection
lot origins B5# BB# and B=.
The Ins!ect 8it# s!eci$ication or the Ins!ect 8it# task list indicator !or both$ must be set for the
inspection type in the QM view of the material master.
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SAP AG 2001
Inspection
Inspection
instruction
A
@
9
/
11 1
7 5
8 4
2 10
Confirm acti&ities
Complete inspection ?ecor% inspection results
Inspection
lot
You record inspection results for the planned inspection characteristics in the inspection lot.
If any problems have been identified during the inspection# you can record defects and if necessary#
activate a quality notification to process the problems.
The characteristics or inspection points are completed and valuated# based on the inspection
specifications.
If required# you can confirm labor or machine times that were needed to process the inspection lot in
a &1 order. You can also confirm any quantities that have been manufactured in the production order
or process order.
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SAP AG 2001
?esults ?ecor%ing+ Defects ?ecor%ing
?ecor%ing inspection results
for inspection lot Boperation>)ase%C
,nplanne%
C"aracteristic results
*cti&ate
quality notification
Quality Control
Planne%
Defect %ata
Defect
%ata recor%
) Defect type
) Defect loc.
) Cause
) ...
Quantitati&e c"aracteristics
Bmeasure%C
Qualitati&e c"aracteristics
Battri)uti&eC
You record results for planned characteristics !quantitative or qualitative$ on the basis of the planned
recording type and the characteristics are valuated according to the predefined valuation rule.
You can record results for qualitative characteristics with a Y<'.91 statement or on the basis of
attribute codes !catalog type B$ that implicitly contain a valuation.
The following recording types are available for quantitative characteristics:
'ummari3ed results recording !for e"ample# mean value and standard deviation$
&lassed recording !this means that class contents are recorded$
'ingle-value recording this means each individual value !such as measured value# attribute code$
is recorded.
The results are updated in the statistics and can be used for quality control purposes. You can
evaluate and monitor this data using the QM Information 'ystem !QMI'$.
If problems are identified during the inspection# you can use the defects recording function to
document them and then activate a quality notification to process these problems.
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SAP AG 2001
?esults ?ecor%ing: 2or$list
?ecor%ing screen:
)A - *o'$ist
) - "eco'+in, a'ea
)/ - G'ap-ic
0election screen:
)On$ine -e$p
)Specific se$ection options
).onfi,#'a/$e se$ection an+
+isp$a& %a'iants
A
/
You can use the user settings to create individual settings for results recording and# in this way# shape
the process to meet your requirements.
If you use a user-specific variant# you can preset the selection conditions to meet your requirements
!selection variant$. In addition# you can specify how the information is displayed in the overview
tree !display variant$.
You ma%e the setting for the selection variant on the selection screen for the wor%list.
You ma%e the setting for the display variant on the recording screen using the icon Current
dis!la& 2ariant.
The system only displays ob4ects !inspection lots# operations$ in the wor%list# which you are
authori3ed to process. The ob4ects in the overview tree are displayed differently according to your
recording requirements.
1n the recording screen# you can navigate easily between the individual processing ob4ects. (fter
inspection lot selection# the first operation with characteristics to be processed appears automatically.
You can use the integrated graphical display !in the screen area below the recording area$ to display a
histogram# run chart or control chart.
The maintained characteristic valuations are immediately displayed in the overview tree. Moreover#
the graphical display is updated.
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Process>-ptimiDe% ?esults ?ecor%ing
0election criteria
Characteristics for several inspection lots, for all operations
Master insp. characs for several inspection lots, for all operations
Characteristics for several inspection points, one operation
?esults recor%ing is possi)le for :
A00A3
A00A4
A00A/
A00A
2or$list for inspection lots
)rocess-optimi3ed results recording enables fle"ible tabular characteristic processing. In this way#
you can record inspection results e"actly for the recording process and wor% center.
In the standard system# there are the following recording options:
8esults recording for a master inspection characteristic for all inspection lots and operations
8esults recording for inspection characteristics for all inspection lots and operations
8esults recording for several inspection points !physical samples# equipment$ in one inspection lot
and operation
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?esults ?ecor%ing for Master Inspection
C"aracteristic
0a&e
Master insp. charac. for several inspection lots, for all operations
?esult 0pecs Material Insp. lot
0/00000A
0/00000A/
0/00000A4
T>1QA00
T>1QA00
T>1QA0A
@@.0 >A0A.0 2 A00.0
@@.9
*
Comments
*
*
0/00000A4
0/00000A4
T>1QA0A
T>1QA0
@@.0 >A0A.0 2
@@.0 >A0A.0 2
@@.0 >A0A.0 2
@@.0 >A0A.0 2 @@.A
A0.3
@@.=
*
?
Master insp. c"arac. 2att =>A00
<al.
Control chart STI evaluations Results history
You can process the results of a master inspection characteristic for all inspection lots on one screen
in tabular form. /or e"ample# this function can be used if a characteristic is to be inspected for
different materials.batches.
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?esults ?ecor%ing on t"e Internet
Vendor's worklist Vendor's worklist
Results recording Results recording
at the vendors at the vendors
/rom 8elease 6.H&# it is possible to record results based on characteristics on the Internet. The
transaction for this service is !Q<25B$ and it can be used from e"ternal locations !Internet$ and
internally !Intranet$.
( wor%list appears# from which the user can choose an inspection lot# when the user accesses the
service. 8esults recording can be performed for all operations. /or an inspection characteristic# you
can record summari3ed results !measured values# mean values# attribute codes# number of
nonconforming units# number of defects$# single values !single measured values# number of defects$#
and comments.
This service is useful for:
8esults recording at the vendors !source inspection$
Internal results recording: Internally# the service can be used to record results as normal.
The identification process in 8.A is based on the alias. Therefore# each 8.A user should have an alias
assigned to them. /urthermore# it is necessary to create a selection variant for each user in the 8.A
'ystem. This can be done using transaction Q<25B*. The selection variant is used to restrict a user?s
wor%list.
The following inspection lots cannot be selected: Inspection lots with inspection point processing#
', inspection lots with partial lots# and inspection lots that require a digital signature.
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SAP AG 2001
Mo)ile ?esults ?ecor%ing
Inte'face to -an+-e$+ +e%ices
using 6ot0ync
?esults %ata
2or$list
/rom 8elease 6.H&# Quality Management supports mobile results recording.
2ith mobile results recording you can record inspection results using a mobile device on site. This
results data can later be transferred to the '() 'ystem. In the '() 'ystem# you determine which
inspections are to be recorded using a mobile device in the wor%list 7Mobile 8esults 8ecording7
!transaction :Q<>B;$. (fter you have done this# there is an allocation at inspection operation level#
determining which inspector is to inspect with what device.
You can find information on the mobile devices available# on the supported devices# and on the
corresponding +()I interfaces on the QM homepage in '()9et !alias QM$. 1n this homepage# you
can download the software required for mobile results recording by choosing 7)@M Quality
Management -I Media &enter -I ,ownloads -I Quality)ad7.
To perform mobile results recording# you need to define 7Mobile ,evices7 in &ustomi3ing !QM -I
Quality Inspection -I 'ubsystems -I ,efine (pplications for Mobile 8ecording$.
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?ecor%ing 0teps
Insp. operation A0
?ecor% results
for:
<aluation of
c"aracteristic
<aluation mo%es:

Manual
*ttri)ute co%es
Control c"art
C"arac.
c"aracteristic
0ample
,nit to )e inspecte%
P"ysical sample
Equipment
Functional location
Inspection c"arac. A
,sage Decision
for inspection lot
The results recording process is divided into the following stages:
8ecording results for inspection lots# inspection points# or master inspection characteristics# for
e"ample.
*aluating characteristics !manual or automatic# according to how you have configured results
recording$
&losing characteristics !manual or automatic# according to how you have configured results
recording$
2hen the configuration of the results recording is set accordingly then the results recording restricts
itself to the entry of the inspection results.
1nce all characteristics have been closed# the usage decision is made for the inspection lot and this
completes the lot.
You can record results directly for the inspection lot# or select the relevant lot from a wor%list.
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Inspection !ot Completion
Ma$e
usage %ecision
Quality score
is calculate%
Quality le&el
is up%ate%
Follo'>up actions
Pcs
Dynamic mo%ification rule
A
/
4 Mail
Inspection
lot
1nce the inspection results have been recorded# the inspection lot is completed with the usage
decision. The usage decision specifies whether the lot is accepted or re4ected. The system can
automatically ma%e inventory postings on the basis of the usage decision !for e"ample# posting from
inspection stoc% to unrestricted-use stoc%$# provided that the relevant settings have been made.
The system can also calculate quality scores for the material# or the combinations material-vendor-
manufacturer or material-customer. There are various procedures available for this calculation.
The quality level is updated based on the inspection results. The system uses this quality level to
determine the inspection stage for the ne"t inspection of the material or of the combinations material-
vendor-manufacturer or material-customer. The time of dynamic modification that you have defined
!dynamic modification at lot creation or at usage decision$ determines when the quality level is to be
updated.
If required# you can define follow-up actions that can be triggered automatically# once the usage
decision is made !for e"ample# sending a complaint mail to a vendor$.
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Digital
0ignature
PP>PI:
PI s"eet
1atc" master
QM:
Inspection results recor%ing
,sage Decision
Confirmation of t"e
p"ysical>sample %ra'ing
EC6:
Engineering c"ange or%er
Digital 0ignature
You can specify that a user must e"ecute a digital signature to be able to carry out certain business
transactions in the '() 'ystem. The digital signature enables you to meet the security requirements
stipulated in the ood Manufacturing )ractices !M)$ with regard to the e"ecution of these
transactions. The digital signature ensures that:
( transaction can only be performed by users with a special authori3ation
The user can be uniquely identified and there can be no forgeries
The name of the user and the signed transaction are documented# together with the date and time
to prevent forgeries
The digital signature has been implemented for the following transactions:
(rea QM: 'aving inspection results for an inspection lot# recording and changing the usage
decision for an inspection lot# confirming the drawing of physical samples for an inspection lot
manually
<&> area !engineering change management$: &hanging the status of an engineering change
request before ob4ect processing# releasing an engineering change order
))-)I area !)roduction )lanning for the process industry$: &ompleting a wor%step in the )I sheet#
accepting invalid values in input validations in the )I sheet# approving a batch record
The digital signature has been implemented in the '() 'ystem using 'ecure 'tore and /orward
!''/$. ''/ allows you to lin% various e"ternal security products that use different identification
procedures. (fter three unsuccessful attempts# the transaction is canceled.
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SAP AG 2001
0ample Management
*utomatically
Creating t"e
p"ysical>sample recor%s
Planning t"e
p"ysical samples
0ample>%ra'ing
proce%ure
Insp. plan
Quality inspection
Manually
Insp. lot
P"ys.>sample
no. A30
P"ys.>sample
no. A3A
P"ys.>sample
no. A3
P"ys.>sample
no. A3/
Printing t"e sample>
%ra'ing instruction
Confirmation of
P"ys.>samp. %ra'ing
A /
You plan and process physical samples using the functions for sample management. The physical-
sample records are either created automatically at inspection lot creation or manually. The inspection
is similar to the inspection process for inspection points# you record inspection results for the
characteristics in the inspection operations that have been assigned.
4#ysical-Sample Dra%ing" Ta%ing of a physical sample according to a predefined procedure. The
physical-sample drawing can be sub4ect to a separate confirmation process using a status scheme.
The physical samples must then be released before results can be recorded.
Sample-Dra%ing 4rocedure" Master data record that is defined in the tas% list header and controls
the drawing and formation of physical samples. The sample-drawing procedure contains one or more
sample-dra%ing items. These items specify the details for drawing the physical samples. You use
the sample-drawing item to define whether you want to wor% with primary samples only !single-
stage physical-sample drawing$ or also with pooled and reserve samples. You also define the number
of physical samples and the physical sample container in the sample-drawing item.
Sample-Dra%ing $nstruction" &ontains all of the required information for drawing one or more
physical samples from the population to be inspected.
4#ysical Sample" 'ubpopulation that is ta%en from a population and that reflects the quality of this
population. The population can be an inspection lot. The name physical sample !unli%e the name
sample$ is mainly used to describe formless !amorphous$ subpopulations !for e"ample# of bul%
products or continuous products$. These subpopulations are ta%en from a population# based on a
sample-drawing procedure. The number of physical samples can either be fi"ed or determined on the
basis of a sampling scheme.
SAP AG LO170 5-53
0.4;
SAP AG 2001
Planning t"e P"ysical 0amples
0ample>%ra'ing
proce%ure
Planning -).ects
Inspection
plan
0ample>%ra'ing item
P"ysical>sample
categories
Num)er of p"ysical
samples
P"ysical>sample
siDes
!ot containers
P"ysical>sample
container
Confirmation
Material
To plan the drawing of physical samples# you must define the necessary information in the sample-
drawing procedure. You can define a confirmation requirement for each sample-drawing procedure.
In addition# you can define whether the physical samples are to be drawn based on the inspection lot
quantity or on the number and type of lot containers. You assign the sample-drawing procedure in
the inspection plan header. The sample-drawing item contains instructions relating to:
)hysical-sample categories
9umber of physical samples
)hysical-sample si3es
@ot container for the inspection lot
)hysical-sample container
SAP AG LO170 5-54
0.4=
SAP AG 2001
P"ysical>0ample Categories
Primary sample
/ primary samples
4 primary samples
an% poole% samples
reser&e samples
Bfor storage onlyC
Poole% sample
?eser&e sample
2hen drawing physical samples# there are the following physical-sample categories:
)rimary samples are ta%en directly from the population.
)ooled samples are created by pooling primary samples.
8eserve samples are primary samples that are reserved as specimen samples.
You define the physical-sample categories in the sample-drawing item. <ach sample-drawing
procedure can contain one or more sample-drawing items.
SAP AG LO170 5-55
0.4@
SAP AG 2001
P"ysical>0ample ?ecor%s an% P"ysical>0ample
Dra'ings
Inspection
lot
P"ys.>samp.
%ra'ing
0ample %ata
recor%
0ample no.
A/439
Data for:
P"ysical>sample origin
P"ysical>sample type
P"ysical>sample
category
0ample %etails
Inspection lot
P"ysical>sample storage
No. ;/9;A/
(ll sample data records contain different data:
6eader data" eneral information about the physical sample !for e"ample# sample number#
sample type# sample category# status information# short te"t$.
8rigin data of t#e sample: Information about the origin of the physical sample !such as material#
batch# material document number# plant# vendor# manufacturer$.
Data for inspection lot" Information about the inspection lot from which the sample was ta%en
!such as inspection lot number# status of the inspection lot# inspection lot quantity# sample si3e#
tas% list group$.
4#ysical-sample dra%ing data" Information about the p#ysical sample dra%ing !such as sample
type# lot sample container# lot sample container unit# sample container type# number of physical
samples# physical sample number# physical sample drawing procedure# confirmation of the
removal of the sample$
Data relating to t#e p#ysical-sample location" Information about where the physical samples are
stored after an inspection !such as storage location# storage duration# and status of the physical
sample$.
The physical sample drawing is a reference ob4ect for all physical samples !primary samples# pooled
samples# and reserve samples$ that come from the same inspection lot. ,uring the inspection lot
generation the system automatically assigns a p#ysical-sample dra%ing number to each p#ysical-
sample dra%ing.
SAP AG LO170 5-56
0.30
SAP AG 2001
Inspection Process ,sing Planne% P"ysical
0amples
Insp.
lot
?esults
recor%ing
?elease (
confirm
sample
P"ysical>
sample
%ra'ing
Printing
s"op
papers
Tas$ list
selection
Inspection
lot creation
) Manual
) *utomatic
) Inspection
plan "ea%er
) Inspection
point:
P"ysical
sample
) 0ample>
%ra'ing
proce%ure
) 0ampling
proce%ure
) 0ample>
%ra'ing
proce%ure
) Partial
samples
) 0ample>
%ra'ing
instruction
) Inspection
instruction
) 0ample
la)els
) 0ample
master recor%
creation
) !a)eling
of samples
) Distri)ution
of samples to
'or$ centers
) Digital
signature
) 0tatus
management
) 2or$list for
p"ysical samples
Blncl. user fiel%sC
) Process optimiDe%
for p"ysical samples
) PI s"eet
0ampling
proce%ure:
N J A3
N : C J A/ : A
0ample>%ra'ing
proce%ure:
9 Primary
samples
0ampling
proce%ure:
N J A3
N : C J A/ : A
0ample>%ra'ing
proce%ure:
9 Primary
samples

0ample
%eterm>
ination
SAP AG LO170 5-57
0.3A
SAP AG 2001
Inspection Process ,sing ,nplanne% P"ysical
0amples
?esults
recor%ing
Printing
s"op
papers
Fle#i)le
inspection
specifications
Inspection
lot
creation
Printing
sample
la)el
P"ysical
sample
P"ysical
sample
) P"ysical>
sample recor%
alrea%y e#ists
) 2as create%
manually (
automatically
) !a)eling t"e
ne' sample
) Inspection type
A3 in t"e
inspection setup
for t"e material
) Inspection lot
for t"e p"ysical
sample
) *utomatic (
manual tas$ list
selection
) ,nplanne%
inspection
c"aracteristics
) Inspection
instruction
) 2or$list for
p"ysical samples
Blncl. user fiel%sC
Material: 4;AA
0ample: 0=A3
Inspection
lot

You can create inspection lots manually for one or more e2isting physical samples. The system
creates one inspection lot for each physical sample. (ll inspection lots created in this way have the
inspection lot origin 1<.
You can use this function# for e"ample# to:
)erform stability chec%s on reserve samples
&hec% competitors? samples
&hec% samples that you received in relation to the a customer complaint
SAP AG LO170 5-58
0.3
SAP AG 2001
E#ternal 0ystems
C*Q
Inspection processing
in e#ternal systems
QM > IDI
Mo)ile results recor%ing
-nline measure%
&alue recor%ing
QM
0*P 0ystem
?FC
call
!IM0
Fou can create inspection
results t"at are not %irectly
incurre% at t"e 'or$ place+
'it" a mo)ile application on
site an% t"en copy
t"em to t"e 0*P 0ystem.
The system features standardi3ed# certified interfaces for lin%ing e"ternal equipment to the QM
component. (part from mobile results recording# you have the following options:
4rocess quality inspection using t#e QM-$D$ interface" This technology is used in QM to
process inspection operations in subsystems. The interfaces e"change data in both directions. The
data transfer is triggered from t#e su,system# it comes automatically from a log determined
and publici3ed by '() and is monitored by the system. '() offers the necessary data transfer
programs for a range of platforms.
7et c#aracteristics results using a 4C interface" 2ith this technology you can copy entire data
records !this means several folders$- they are converted in order to transfer results records for
individual inspection characteristics# such as measurement values and inspection descriptions#
from a subsystem into QM. The transfer is triggered and monitored ,y t#e user.
QM has a predefined reference !Dser <"it$ for the necessary function enhancements.
Data transfer using s%itc#es" 2ith this technology you can fill individual input data fields on the
screen with values This replaces the manual input of characters using the %eyboard. The transfer
is controlled and monitored ,y t#e user.
Dsing an electrical switch the serial interface for the %eyboard of the 8.A terminal is switched
parallel to the serial interface of the subsystem# this means with the electronic measurement
equipment. 9ormally you would use the standard 8'=A=-& here and if necessary ad4ust signal
deviation of the measuring equipment to this standard. 9o special system software is required for
this solution.
SAP AG LO170 5-59
/un&tionen im Detail0 Qualit1tspr=fung" *2ercises
+opic" Quality $nspection
&reate inspection lots manually
8ecord results for inspection lots and complete the inspection with the
usage decision
,uring a follow-up inspection# you must inspect certain materials again.
To do this# you manually create inspection lots in the system and record
the inspection results for the planned inspection characteristics. (fter
finishing the inspection# you complete the inspection lots with the usage
decision. If necessary# you can trigger follow-up actions !for e"ample#
sending a D, log$ using the usage decision.
B-B Manually &reating an Inspection @ot
You manually create an inspection lot in the system for the follow-up inspection of
a material that has already been stored and valuated. Then# record inspection results
for the planned inspection characteristics. These inspection results are available for
quality control and evaluations.
B-B-B &reating the Inspection @ot
Manually create an inspection lot for material T-+QACC in plant B555 for inspection
lot origin 5E. The inspection lot quantity is B55 pieces. <nter your group number in
the field S#ort te.t.
SAP AG LO170 5-60
B-B-= ,isplaying the Inspection @ot
,isplay the manually created inspection lot# and note the following information for
the inspection lot data record:
Inspection lot number: JJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJ
Inspection type: JJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJ
'ample si3e: JJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJ
Tas% list group: JJJJJJJJJJJJJJJJ roup counter: JJJJJJJJJJ
(ccording to which specifications is the sample si3e determined in this inspection
lot0
JJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJ
B-B-A 8esults 8ecording for the Inspection @ot
8ecord inspection results for the inspection lot. Dse the 'esults recording 8orklist
for this and select the inspection lots for material T-+QACC.
=-B Dsage ,ecision and Inspection &ompletion
You can ma%e the usage decision for the inspection lot after you complete the
inspections. The usage decision shows whether the inspected goods were accepted
or re4ected.
=-B-B Ma%ing the Dsage ,ecision
Ma%e the usage decision for your inspection lot by choosing a suitable D, code.
(ll D, codes are stored in the '() 'ystem in a certain catalog type. ( mail should
be sent when the usage decision is made. &hoose the corresponding D, code.
SAP AG LO170 5-61
=-B-= ,isplaying the Mail
,isplay the mail that has 4ust been sent.
=-B-A &atalog for Dsage ,ecisions
In which catalog are all codes stored for the usage decisions0
&atalog: JJJJJJJJJJJJJJJJJJJJJJJJJJJJJ
=-B-6 )roperties of this &atalog
2hat features does this catalog have0
SAP AG LO170 5-62
/unctions in Detail" Quality $nspection" Solutions
+opic" Quality $nspection
B-B Manually &reating an Inspection @ot
B-B-B &reating the Inspection @ot
Logistics Quality Management Quality Inspection Inspection Lot
Editing Create
Material %-4Q5""
Plant ,)))
Ins!. lot origin )/
+y choosing the return %ey or 1nter, the detail data for the inspection lot is
displayed. <nter the following data:
Ins!. lot si9e ,))
S#ort te.t rou! ""
&hoose the return %ey to release the data. 'ave your entries.
SAP AG LO170 5-63
Editing Display
The number of the inspection lot that was last created is displayed in the field
Ins!ection lot. +y choosing the return %ey or 1nter, the screen (is!la& ins!ection
lot appears. The following data is displayed on this screen:
Ins!ection lot /))))))) .......
Ins!ection t&!e )/
Tab page Insp. lot quantities
Sam!le si9e / PC
Tab page Insp. specifications
rou! ........
rou! counter ,
Inspection specifications are used from the assigned inspection plan for inspection
type 5E because of the inspection setup in the QM view of the material master. This
inspection plan has two inspection operations and each operation has one inspection
characteristic. The sample si3e that is required for inspecting characteristics is
defined using the sampling procedure# which is assigned to the characteristics.
B-B-A 8esults 8ecording for the Inspection @ot
Logistics Quality Management Quality Inspection Worlist !esults
!ecording
The selection screen for inspection lots in the results recording wor%list appears.
Dse the tab page Material to select inspection lots and enter the following data:
SAP AG LO170 5-64
Plant ,)))
Material %-4Q5""
<"it the selection screen by choosing the /K function %ey or the pushbutton
1.ecute.
The characteristic overview for results recording appears for the inspection lots you
selected. Your current wor%list is displayed on the left side of the screen. The
characteristic overview for the first operation to be processed in the inspection lot is
displayed in the screen area on the right.
8ecord inspection results for the first operation in the inspection lot on the
characteristic overview screen. 1n the characteristic overview# you can enter the
summari3ed inspection result in the field 'esult. <"it the field by choosing the
return %ey. The inspection characteristic is valuated and automatically closed. 'ave
your entries.
8ecord inspection results for the characteristic in the second operation. The
characteristic overview appears by double clic%ing on the operation in the wor%list
!screen area on the left$. You can then record results.
=-B Dsage ,ecision and Inspection &ompletion
=-B-B Ma%ing the Dsage ,ecision
2hen you have saved the inspection results# you can then immediately switch to
the usage decision from the results recording wor%list. +y double clic%ing on the
inspection lot number in the wor%list# the screen 'ecord :sage (ecision3
C#aracteristic O2er2ie8 appears. In this overview# you can view details for
inspection characteristics in the inspection lot.
'elect the D, code MB55 in the field :( code using the field-related input help
!/6 help$. 'ave the usage decision.
You can also access the transaction for ma%ing the usage
decision by choosing:
Logistics Quality Management Quality Inspection
Inspection Lot "sage Decision !ecord
SAP AG LO170 5-65
=-B-= ,isplaying the Mail
#ffice Worplace
In your wor%place you can access an overview of all of the documents and
wor%flows that have been sent to you in the Inbo..
=-B-A &atalog for Dsage ,ecisions
(ll codes for usage decisions are stored in catalog A.
=-B-6 )roperties of this &atalog
&atalog A can only be used with selected sets li%e catalog B. &ode valuation is
required in selected sets. /or catalog A# follo%-up actions are possible at code level
in all selected sets.
SAP AG LO170 5-66
/un&tionen im Detail0 4ro,ener%altung" *2ercises
+opic" Quality $nspection>Sample Management
&reate and process inspection lots for physical samples
8ecord inspection results for physical samples# valuate physical
samples and complete the inspection with the usage decision
+ased on information from your raw material vendor# you must perform a
follow-up inspection on a batch of delivered material. 'ince you will
record results for this follow-up inspection in the system and use them for
later evaluations# you create a manual inspection lot. The goods are stored
in canisters# and you must ta%e samples based on the number of canisters
because of the information from the vendor.
B-B Manual &reation of Inspection @ots
In your company# inspection plans for goods receipt already e"ist for the material.
In these inspection plans# physical-sample drawing is dependent on the number of
containers and the physical-sample container !for e"ample# drums# canisters# tan%s$.
B-B-B &reating the Inspection @ot for a Material and +atch
&reate a manual inspection lot for material T-TQBCC in plant BB55. Dse inspection
lot origin 5B.
You must perform a follow-up inspection on batch TQBCC because of information
from vendor B555. There is E5%g of this batch in B5 canisters.
SAP AG LO170 5-67
B-B-= ,isplaying the Inspection @ot ,ata 8ecord and 'ample ,ata 8ecord
,isplay the inspection lot and note the following data:
Inspection lot number: JJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJ
'ample si3e: JJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJ
Tas% list group: JJJJJJJJJJJJJJJJ roup counter: JJJJJJJJJJ
'ample-drawing procedure: JJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJ
>ow many physical samples were ta%en0 JJJJJJJJJJJJJJJJJJJ
2hich numbers do the physical samples have0 JJJJJJJJJJJJJJJJJJJ
,isplay a physical-sample data record for the inspection lot# and note the following
data:
)hysical-sample drawing number: JJJJJJJJJJJJJJJJJJJJJJJJJJJ
)hysical-sample category: JJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJ
)hysical-sample status: JJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJ
B-= 8esults 8ecording for )hysical 'amples and Inspection &ompletion with the Dsage
,ecision
8ecord inspection results for the physical samples and valuate the single physical
samples. Dse the results recording wor%list and select your physical samples using
the physical-sample number.
Ma%e the usage decision for the inspection lot.
SAP AG LO170 5-68
/unctions in Detail" Sample Management" Solutions
+opic" Quality $nspection>Sample Management
B-B Manual &reation of Inspection @ots
B-B-B &reating the Inspection @ot for a Material and +atch
Editing Create
Material %-%Q,""
Plant ,,))
Ins!. lot origin ),
+y choosing the return %ey or 1nter, the detail data for the inspection lot is
displayed. <nter the following data:
4atc# %Q,""
Ins!. lot si9e /)
;o. containers ,) C<;
0endor ,)))
&hoose the return %ey to release the data# and save your entries.
SAP AG LO170 5-69
Editing Display
The number of the inspection lot that was last created is displayed in the field
Ins!ection lot. +y choosing the return %ey or 1nter, the screen (is!la& ins!ection
lot appears. The following data is displayed on this screen:
Ins!ection lot .......
Tab page Insp. lot quantities
Sam!le si9e ),*)) K
Tab page Insp. specifications
rou! =
rou! counter ,
(ra8ing !roc. S,)))
+ased on the sample-drawing item in the sampling procedure# only primary
samples are processed in this case. In this case# the number of primary samples is
dependent on the number of containers. +%o p#ysical samples are ta%en from B5
containers in accordance with the specifications in the sampling scheme.
You use the pushbutton Sam!les to switch from the inspection lot data record to the
sample overview for the physical-sample drawing.
P#&s. sam!le ,))))))...
P#&s. sam!le ,))))))...
SAP AG LO170 5-70
You select a physical sample by clic%ing on it# and in this way switch to the
physical-sample data record.
P#&sical sam!le ...
Categor& Primar& sam!le
Status '1>, >4P'
B-= 8esults 8ecording for )hysical 'amples and Inspection &ompletion with the Dsage
,ecision
Logistics Quality Management Quality Inspection Worlist !esults
!ecording
The selection screen for inspection lots in the results recording wor%list appears.
Dse the tab page P#&sical sam!le for inspection lot selection.
P#&sical sam!le ,)))))... to ,)))))...
You can use the field-related input help in the field P#&sical
sam!le to select the physical samples for the current
inspection lot.
1.ecute.
The characteristic overview for results recording appears for the inspection lots you
selected. Your current wor%list is displayed on the left side of the screen. The
characteristic overview for the first physical sample in the first operation of the
inspection lot is displayed in the screen area on the right.
8ecord inspection results for the physical sample on the characteristic overview
screen. 1n the characteristic overview# you can enter the summari3ed inspection
result in the field 'esult. <"it the field by choosing the return %ey. The inspection
characteristic is then valuated and automatically closed. The system returns to the
ne"t inspection characteristic in the operation. 'ave your entries after recording
results for the second inspection characteristic. The screen for valuating the
physical sample then appears. You can accept the proposed valuation or manually
change the valuation for the physical sample.
SAP AG LO170 5-71
8ecord inspection results for the other physical samples# and complete the
inspection lot with the usage decision. 'witch from the results recording wor%list to
the usage decision by double clic%ing on the inspection lot number. 1n the
recording screen for the usage decision# there is an additional tab page with the
results for the physical samples. 'ave your entries.
SAP AG LO170 5-72
0.3/
SAP AG 1999
QM
Quality Certificate Functions
Certificate receipt
Certificate issue
Information system
Quality certificate" uarantees that specific manufacturing procedures or wor%ing practices have
been followed and defined inspections have ta%en place that are based on regulations# standards#
customer specifications# or other agreements. The certificate also confirms inspection results.
You can monitor the certificate receipt independently of the goods receipt# with reference to a
purchase order.
Certificate processing in goods issue covers:
&ertificate planning !creating certificate forms and certificate profiles$
&ertificate processing !creating and shipping certificates$
You can use the $nformation System at any time to create an up-to-date overview of certificate
receipts and certificate issues.
SAP AG LO170 5-73
0.34
SAP AG 2001
?esults from an
inspection or &aluate%
results from a )atc"
Fulfillment of
manufacturerNs
specifications or t"ose of
t"e or%ering party
Confirmation of require%
con%ition
Manufacture using
appropriate met"o%s
Certificate
( quality certificate verifies the quality of goods. The chemical or physical properties of goods can
be recorded as inspection results or documented as batch characteristics.
You can create customer-specific certificates whose content and layout are modified to meet
customer requirements# or general certificates !for e"ample# for a material$.
SAP AG LO170 5-74
0.33
SAP AG 2001
Certificate
2or$s test
certificate
*cceptance
inspection
certificate
Certificate of
analysis
E#amples of
certificate types:
Contents an% layout
Certificate Planning
Inspection c"aracteristics
Materials from
pro%uction c"ain
To create certificates# you define certificate profiles which are based on standard certificates and
forms such as:
&ertificate of analysis
2or%s test certificates !for e"ample# according to ,I9 E556L$
(cceptance inspection certificate
In the certificate profile# the system predefines such information as the data origin# output format#
and procedures for s%ip for each characteristic !master inspection characteristic or class characteristic
for batch$ that is included on the certificate.
You can create certificate forms using the '()script editor. In the delivery system the e"ample form
QM?C1'%?), is available. This form can be used as a copy template for your own forms.
If the certificate form is not in the current client then a form search is carried out in client 555.
SAP AG LO170 5-75
0.39
SAP AG 2001
*rc"i&ing certificates
:oo%s issue
-utput
%etermination
?ecipient
Dispatc" type
Bfa#(printerC
Dispatc" time
!anguage
Certificate profile
Data from
inspection
Data from )atc"
classification
Deli&ery
Customer
Material
1atc"
Certificate Processing
0*P
*rc"i&e!in$
Certificate
The certificates are created when goods are shipped. The certificate creation process can be
automated. In addition# you can create certificates manually for a material or for an inspection lot.
The system retrieves the data defined in the certificate profile for the individual characteristics and
copies it to the certificate. You can also include inspection results for materials in the production
chain on the certificate. You use the certificate profile to control how a s%ipped characteristic is to be
printed on the certificate.
The addresses for the certificate recipients are ta%en from the customer master data maintained in the
', component !sales# shipping$.
You can archive the certificates in an optical archive using (rchive@in%.
SAP AG LO170 5-76
0.3;
SAP AG 2001
E#ample of a Certificate
IDE0 6ol%ing *:+ P.-. 1o# A903@+ D>900;0 Fran$furt(M
6eat"ro' *irport
*irport ?%.
!-ND-N
:reater !on%on
DE =,P
:1 Quality insp. certificate
0ate
4.0A.00A
P#'c-ase o'+e' ite120ate
0e$i%e'& ite120ate
O'+e' ite120ate
.#sto1e' n#1/e'
Material: -ur (Four ref.
.-202 .o%e' 1att ,'een "AL 6014 2 10 $ite' 2
.-a'ac( 3nit 4a$#e
Lo5e'
$i1it
3ppe'
$i1it
0ensit& 6,2 17 1504(0 1450(0 1550(0
8atc- 1 2 9#antit& 10 $
4iscosit& cP 1710 1770
1756 Sa1p$e 1000123
Insp( +ate: 22(01(2001
;i1e: 08:30:45
1745 Sa1p$e 1000124
Insp( +ate: 22(01(2001
;i1e: 09:30:45
You can print characteristic values for inspection points# physical samples and equipment on the
certificate. To do this# you define the level at which results are selected for each characteristic in the
certificate profile. The following levels are available for results selection:
'ummari3ed value for the characteristic
Mean value of the characteristic for each inspection point
1riginal value
SAP AG LO170 5-77
0.3=
SAP AG 2001
Processing Quality Certificates at :oo%s ?eceipt
Certificate
0canner
-ptical
arc"i&e
You can monitor the receipt of a quality certificate with and without inspection lot processing#
independently of the time of goods receipt. You can store the quality certificate in the optical archive.
The incoming certificate is filed in the optical archive first as a document# document type. The
system sends this information to the inbo" of the employee responsible for processing using the
2or%flow. The document can then be chec%ed and stored as a quality certificate in the optical
archive# or assigned to a purchase order.
)rerequisite for enhanced certificate processing: The 1n#anced certi$icate !rocessing indicator must
be set in &ustomi3ing for the certificate type.
If the quality certificate is electronically transferred with the formatted data# this allows an automatic
transfer of results from the certificate to an inspection lot. Dsing the results data origin entered in the
inspection plan or in the material specification# you control whether the data is copied from the
electronic certificate or whether is should be chec%ed itself.
SAP AG LO170 5-78
0.3@
SAP AG 2001
Quality Certificate for Deli&ery to Internet
!ist of collecte%
certificates
!ist of collecte%
certificates
!og collection
operation
!og collection
operation
Certificate
profile planning
Certificate
profile planning
Certificate
profile
Issuing customer
aut"oriDation access
Issuing customer
aut"oriDation access
*ccess
aut"oriDation
Collection of t"e
certificates
Collection of t"e
certificates
*ccess status
Certificate creation
for %eli&ery
Certificate creation
for %eli&ery
Certificate
0et up t"e
&en%or 6omepage
0et up t"e
&en%or 6omepage
6omepage
<en%or
<en%or Customer
Customer
You can enable your customers to call up quality certificates on the Internet. There are two variants
available for this:
The new service QC40 enables notifications for delivery items to be processed on the Internet.
This means that a current certificate is always generated and each collection operation logged.
The new service QC40- enables notifications for delivery items to be displayed on the Internet as
pdf-files. This means that for a new call-up the content of the certificate is not updated# the
certificate from the storage system is displayed instead.
<ach customer contact who wants to call up their certificate needs an 8.A user and alias name for the
delivery system. This 8.A user needs a reference to a customer contact !business partner employee$.
2ith the service QC42 !since 8el. A.B$ quality certificates for batches can be called up on the
Internet. The data from the certificate is read during the run-time of the database. The certificate is
transferred as a pdf-file.
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0.90
SAP AG 2001
Certificate Transfer
Customer selects the certificates
Available certificates
SAP AG LO170 5-80
/un&tionen im Detail0 Qualit1ts?eugnisse" *2ercises
+opic" Quality Certificates
,escribe the basic structure of a certificate profile and assign the
certificate profile to different ob4ects
&reate certificates for deliveries and batches
In your company# quality certificates are used to document the quality of
goods. The quality certificate is created in general for the delivery item.
You must copy certain customer-specific specifications to the certificate
layout. In certain cases# you must also create a certificate for a batch.
B-B (ssigning a &ertificate )rofile
In the certificate profile# you define the characteristics that should be printed on the
certificate. You also assign a form that is used for creating the certificate. The form
determines the layout and a part of the certificate content.
B-B-B (ssigning a &ertificate )rofile to the Material
(ssign the following certificate profile to your material T-/QBCC and then release
the certificate profile:
Certi$icate !ro$ile: QI9T<8J5BJCC
Certi$icate t&!e3 555A !manufacturer?s test certificate$
0ersion3 B
&ertificate profiles can only be assigned if they have the
status 'eleased.
SAP AG LO170 5-81
B-B-= (ssigning the &ertificate )rofile to a &ombination of Material.&ustomer
If customer GGGG receives material T-/QBCC# a special certificate profile should be
used. (ssign the following certificate profile to this %ey combination:
Certi$icate !ro$ile3Q&ertBG5JCC
Certi$icate t&!e3 555A !manufacturer?s test certificate$
0ersion3 B
2hen you assign the certificate profile# you set the 0alid
$rom date as the current date - 1day.
B-= &ertificate creation
B-=-B &reating a &ertificate for a +atch
(n inspection station for materials requests a certificate for material T-/QBCC from
you. &reate this quality certificate for batch /QBCC. The sending plant is B555.
'eci!ient3 Dser-definable address
Mr. +ra"ton
Inspection 'tation 'outh
HGA=66 )hiladelphia
SAP AG LO170 5-82
B-=-= &reating a &ertificate for a ,elivery
&reate a certificate for your delivery from the e"ercise QM in Sales Order
Processing in the unit QM in t#e >ogistics Su!!l& C#ain.
If necessary# use the Outbound deli2er& monitor to select
your delivery in a second session: Logistics $ales and
Distri%ution $hipping and &ransportation Lists and
Logs #ut%ound Deli'ery Monitor 'election type: @ist of
deliveries 1utbound delivery Material: Material: T-/QBCC#
+atch: /QBCC
SAP AG LO170 5-83
/unctions in Detail" Quality Certificates" Solutions
+opic" Quality Certificates
B-B (ssigning a &ertificate )rofile
B-B-B (ssigning a &ertificate )rofile to the Material
Logistics Quality Management Quality Certificates #utgoing
Certificate Profile (ssignment Create
You use the %ey combination to define for which ob4ects the certificate assignment
should be created. &hoose the %ey combination Material.
<nter the following data on the quic% entry screen for certificate assignment:
0alid $rom Current date
Material %--Q,""
Pro$ile QI;%1'?),?""
C%&!e )))5
0ers;o ,
'ave your entries.
&ertificate profiles must have the status 'eleased if they are
to be assigned. If required# you can release the certificate
profile by choosing: Logistics Quality Management
Quality Certificates #utgoing Certificate Profile
Change )ushbutton !elease.
SAP AG LO170 5-84
B-B-= (ssigning the &ertificate )rofile to a &ombination of Material@Customer
Certificate Profile (ssignment Create
&hoose the %ey combination Material@Customer.
<nter the following data on the quic% entry screen for certificate assignment:
0alid $rom Current date )* day
Material %--Q,""
Customer AAAA
Pro$ile QCert,A)?""
C%&!e )))5
0ers;o ,
'ave your entries.
B-= &ertificate creation
B-=-B &reating a &ertificate for a +atch
Certificate Creation +or Batch
&reate the quality certificate for the following batch:
Material %--Q,""
4atc# -Q,""
&hoose :ser-de$inable address as the recipient, and e"it the screen by choosing the
return %ey.
SAP AG LO170 5-85
1n the following screen# you can enter the address. <"it the screen by using the
return %ey. You return to the initial screen for certificate creation. &reate the
certificate by choosing the pushbutton 1.ecute or the /K function %ey. The
certificate is issued as a print output according to the specification in the field
%ransmission medium.
You can display the created certificate in the print spool. To
do this# choose: $ystem #,n spool requests You can
select the spool request in the overview and display it using
the pushbutton (is!la& contents.
B-=-= &reating a &ertificate for a ,elivery
Certificate Creation +or Deli'ery
1n the selection screen for certificate creation# enter the following data:
Sort order ),
Processing mode ,
S#i!!ing !oint ,,))
(eli2er& B)))....
Dse the number of the delivery from the e"ercise QM in Sales Order Processing.
<"it the selection screen by choosing the function %ey /K. The output from the
delivery is displayed. /or the selected delivery# an output of output type >QC<
!quality certificate# ship-to party$ can be processed. (fter selecting the output# you
can display it on screen by choosing the pushbutton Print !re2ie8 or edit it using
the /K function %ey. In this case# the certificate is issued and you can display it in
the print spool.
SAP AG LO170 5-86
0.9A
SAP AG 1999
QM
Quality Notification Functions
Quality Notification
Pro)lem processing
Quality notification
structure
Notification
processing
Quality notifications are the central medium in QM for processing problems and unplanned events.
Quality notification" 'tructured problem notification that is integrated in the system and that can be
used to process various problems arising from poor quality goods or services. These problems can be
customer complaints# complaints against a vendor# or internal problem notifications. Quality
notifications allow you to record# manage and evaluate data for these problems.
SAP AG LO170 5-87
0.9
SAP AG 2001
P'o/$e1
P'o/$e1
P'o/$e1
P'o/$e1
Pro)lem Processing in t"e Company
0olution:
Notification
systemO
There can be many different causes for problems that occur in products. The problems can occur at
any stage of the logistics supply chain.
The notification component enables you to:
,escribe a problem and define the reference ob4ects that are affected !for e"ample# material#
vendor# manufacturer$
8ecord the names of all parties concerned !partners$
,efine processing parameters for the quality notification !for e"ample# assign priority# specify
time period by which the notification is to be completed$
8ecord individual defect items for a problem and analy3e their causes
,etermine the corrective actions that are to be implemented !such as immediate tas%s or corrective
tas%s that can only be performed# once a thorough defect analysis has ta%en place$
Monitor the progress of corrective actions using statuses
@og all activities that are associated with the problem
8ecord the nonconformity costs that are incurred in processing and correcting problems
)rint# fa"# archive# or e"port various documents !shop papers$ that are related to the problem
&ompile a list of created notifications for processing or for evaluation
SAP AG LO170 5-88
0.9/
SAP AG 2001
Notification Processing in t"e 0*P 0ystem
:eneral notification
Malfunction report for
equipment an% acti&ity
reports
Maintenance notification
PM
:eneral pro)lem
notifications
QM
Malfunction report for
single o).ects at
customer site
C0
Notification 'it"
neutral c"aracter
0er&ice notification
1ther components and supporting functions of the '() 'ystem are integrated in the quality
notification system.
The '() 'ystem differentiates between various notification systems:
eneral notifications !notification type 5E$
Quality notifications !notification category 5=$ in the QM component
Maintenance notifications !notification category 5B$ in the )M component
'ervice notifications !notification category 5A$ in the &' component
&laim notifications !notification category 56$ in the )' component :)ro4ect 'ystem;
The following notification types are available in the '() 'ystem:
7eneral notifications" eneral notification !5$# change notification !E6$
Quality :otifications" &ustomer error !/B$# *endor error !/=$# Material error !/A$# customer
complaint !QB$# complaints against vendor !Q=$# internal problem notification !QA$# general
internal problem notification !MA$
Maintenance :otifications" )M order !MB$# malfunction report !M=$# activity report !MA$#
malfunction report from QM !MQ$
Serice notifications" 'ervice notification !'B$# activity report !'=$# service request !'A$
SAP AG LO170 5-89
0.94
SAP AG 2001
Elements of t"e Quality Notification 0ystem
*ction log
Classification
system
DM0
C"ange
%ocuments
Controlling
QM costs
Nonconformity costs
0tatus
management
E&aluations
*rc"i&e!in$
2or$flo'
Quality
notification
-).ect ser&ices
There are A basic types of quality notifications:
&ustomer complaint in sales !notification type QB$
&omplaint against a vendor in procurement !notification type Q=$
Internal problem notification in production !notification type QA$
You can also define your own notification types in &ustomi3ing.
-ction log" The action log displays an overview of all the changes in the life cycle of a notification
!for e"ample# when the last change was made and who made the change$. Information from the
status management and change document functions forms the basis for the action log.
Dsing 8,;ect serices you can very easily attach documents to the notification.
You can assign any number of master records from the document management system !,M'$ to the
header of a quality notification !such as a scanned fa" of the defects that has been sent by your
customer$. You can display this original document directly from the quality notification.
You can display notifications with the help of the list viewer.
You can lin% notifications to the @or&flo%# to automate the processing of these notifications.
You can use quality notifications to record nonconformity costs and quality-related costs.
( comple" status management system is integrated in the '() notification system.
SAP AG LO170 5-90
0.93
SAP AG 2001
Easy Entry of Notifications
Enter all %ata on
one screen
C"ange t"e
notification type
Configuration of
initial %ata entry
screen an%
processing screen
can )e c"ange%
The notification category 7eneral notification7 is available in 8elease 6.H&. This new notification
category supports the preconfigured notification type 7eneral 9otification.A
This notification type serves as a 7general-purpose7 notification that is not limited to any specific
business processes. You can use this notification type to initially record information of a general
nature# which may later be categori3ed more specifically from a business perspective.
2ith the transactions for simplified notification processing# you are presented with a simplified view
of a notification in terms of structure and functions. In this processing view# the system only provides
the functions that you need to process the notifications quic%ly and efficiently.
You can enter information quic%ly and easily using both the '() 'ystem and the Internet.Intranet.
In simplified notification processing# tas%s and activities are created using the action bo".
You can access simplified notification processing in the system under 71ffice - 9otification7 or
under 7@ogistics - &entral /unctions - 9otifications7.
SAP AG LO170 5-91
0.99
SAP AG 2001
Internet 0er&ice ?equest
0e%e$op1ent II 12345
0e%e$op1ent II 12345
Nee% a s"uttle from t"e airport for customers on /r% *pril 00A
The Internet 'ervice 8equest !I'8$ is used to enter and process all types of inquiries or problem
descriptions on the Intranet.
2hen you create an Internet 'ervice 8equest on the Intranet for a business scenario that requires the
use of notification processing functions# the system calls up an <asy 2eb Transaction. In this
transaction you can enter the data specific to the notification and save the notification for further
processing.
The <asy 2eb Transaction for simplified notification processing is called up using the my'()
2or%place or using a 2eb DI and has the same functions as simplified notification processing in
the '() 'ystem.
To ma%e the &ustomi3ing settings for the business scenarios choose: 7&ross-(pplication
&omponents -I 9otifications -I 9otification )rocessing on the Intranet -I ,efine 'cenarios7. )re-
defined scenarios can be copied from the delivery system using the &ommandfile )6H&JI'8.
SAP AG LO170 5-92
0.9;
SAP AG 2001
Quality Notifications in t"e !ogistics 0upply C"ain
0ales Pro%uction Procurement
Q>
notification
Internal
pro)lem
types
Customer
complaints
Complaint
against
&en%or
,ser>%efine%
notification
types
?epairs
processing
You can use quality notifications in all areas of the logistics supply chain.
You can call-up the sales summary directly when editing or displaying customer complaints. The
sales summary contains information about e"isting notifications !service notifications and quality
notifications$. To process repairs# you can create a repair order for a customer from within a
notification.
You can call-up the buyer?s negotiation sheet directly# when editing or displaying complaints against
a vendor. The buyer?s notification presents a summary of the important delivery and material data
from the purchase info record. /or e"ample# it contains.
The current price and condition of the vendor
&ompany-internal materials requirements statistics
The total value of the vendor orders up to now
*endor evaluation !such as consideration of the 8 inspection# vendor reprimands$
You can create a new notification directly from an e"isting notification# for e"ample# for problems in
production# such as complaints against the vendor. You can also trigger various follow-up procedures
!such as stoc% transfer postings# quality inspections# return deliveries# debits# or credit memo
requests$ from a notification. You can determine online which notification type is to be created and
which items are to be copied into the new notification.
SAP AG LO170 5-93
0.9=
SAP AG 2001
Quality Notification 0tructure
*cti&ities
*cti&ities
Partner
Cause
Tas$s
Tas$s
Defect item
*ction )o#
Cause
Cause
( quality notification is structured as follows:
>eader information !differs according to notification type$
Tas%s and activities
,efect items !describe a problem or defect that has been recorded$. These include:
Tas%s for defect items
,escription of causes
(ctivities for defect items
+y specifying a partner and a person responsible# the notification is e"clusively assigned to the
person or group of persons who is responsible for processing the notification.
+as&" 2or% that is planned for a notification. The tas% is defined using a code from the tas% catalog
and if necessary# e"plained by an additional te"t. You can define tas%s for a notification as well as for
individual notification items. The tas%s undergo several status changes. You define a partner
responsible for carrying out the tas%. The system can perform the wor%steps that are lin%ed to the
tas% as automatic follow-up actions and can trigger a 2or%flow.
-ctiity" 2or% that was carried out for a notification. The activity is defined using a code from the
activity catalog and if necessary# e"plained by an additional te"t. (ctivities can be stored in the
notification header# as well as in the individual notification items.
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0.9@
SAP AG 2001
*ction 1o#
Material
Customer
No. No. *ction 1o#
Telep"one call
Notification
=D report
CustomiDing
0*P stan%ar% e#amples
Customer en"ancements
Tas$ (
acti&ity
Follo'>up action
> sync"ronous >
1usiness 2or$flo'
> async"ronous >
Notification 6ea%er
The action bo" contains follow-up functions that have been predefined in &ustomi3ing for each
notification type and that can be e"ecuted immediately# using a pushbutton in the notification.
The follow-up function is e"ecuted directly after selection# not when the notification is saved.
(fter the follow-up function has been implemented successfully# a tas% or an activity is created.
You can also use a follow-up function to trigger a 2or%flow tas%.
/or each follow-up function# you can define rules in &ustomi3ing that allow you to wor% through the
action bo" in a process-oriented sequence. These rules divide the follow-up functions into the
following categories:
<"ecutable (lready e"ecuted &urrently not allowed
The required &ustomi3ing entries can be copied from client 555. These are follow-up functions#
follow-up actions and basic data from the catalog of tas%s and activities.
<"amples of follow-up functions:
Tighten.reset quality level
'end reports
8equest K, report
enerate notifications from e"isting notifications
SAP AG LO170 5-95
0.;0
SAP AG 2001
Notification Processing B0equenceC
0*P 2or$flo'
Implement imme%iate
tas$s
0*P 2or$flo'
Process notification
Pro)lem or
%efect
analysis
Complete
notification
?ecor% acti&ities
Create notification
Implement tas$s
Q>
notification
The sequence for processing notifications is the same for all notification types.
2henever you perform a notification function that is sub4ect to status management# the '() 'ystem
automatically assigns the corresponding status to the notification. The current system status shows
you the processing phase that the notification has reached# and the steps that still have to be
implemented. Dsually# the notification must have a certain status before it can be further processed.
If the correct status is missing# a system message appears to inform you. ( notification can display
the following status types:
System status" The system status is set when you carry out a particular function for the quality
notification. The system status informs you that a business transaction has been performed for the
notification. The system statuses for quality notifications are preset in the '() 'ystem and cannot
be changed.
3ser status" Dser statuses allow you to further restrict functions that are allowed by system
statuses. Dser statuses are defined in a status profile !&ustomi3ing$ by the system administration.
)rovided that you have authori3ation# you can assign and delete user statuses.
2hen notifications are processed# an action log is written that stores information relating to the
processor and the type of processing.
You can archive notifications.
The notification system is lin%ed closely to the catalogs !tas% catalog# activity catalog$.
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SAP AG 2001
:eneral 2or$lists
/rom 8elease 6.H&# there are two new wor%lists available for the processing of notifications and
tas%s.
2or%list for notifications# transaction IQ'K
2or%list for tas%s# transaction IQ'L
These new wor%lists offer the following advantages:
They are cross-application wor%lists. (ll notifications appear in this list - quality notifications#
maintenance notifications# service notifications# and general notifications.
They are user-specific wor%lists. You can create a wor%list for a particular user. This means that all
notifications and tas%s that are assigned to this particular user are selected.
1n the entry screen for reports# you can find tab pages for a 7personali3ed wor%list7 and for 7general
selection7.
/rom 8elease 6.H&# there will also be new transactions for the processing of tas%s in a notification.
&hoose 71ffice - 9otification - Tas%7 !IQ'B=$# to process all data relevant to tas% processing and to
higher level notifications in structured screen areas.
SAP AG LO170 5-97
0.;
SAP AG 2001
Quality Notifications on t"e Internet
Pro)lem processing
<en%or
Consumer>to>)usiness
Internet
0*P 0ystem
Customer
Pro)lem recor%ing
The customer can use the Internet to access the vendor?s system and create a quality notification# if a
problem has been identified. This ensures that the problem is processed promptly. The contact person
at the customer?s describes the problem using codes that can be selected from an ob4ect-dependent
list and adds e"planatory te"t# if necessary. The prerequisite for this is that the contact person has a
contact !erson number# as well as a password and the corresponding authori3ation for the vendor?s
system.
In the standard '() 'ystem# you can create notifications of type QB !customer complaints$ on the
Internet.
( special transaction enables you to create notifications on the Internet.
SAP AG LO170 5-98
*2ercises
+opic" Quality :otifications
Dse the wor%list for notifications to process outstanding notifications
for certain materials and partners
<nter tas%s and activities for notifications
<"plain the general uses of the action bo"
You are responsible for processing complaints against the vendor and
customer complaints in your company. You start suitable tas%s based on
the sub4ect matter. You want to document the complete processing
process in the system so that you can use the data for statistics.
B-B 9otifications 2or%list
'elect all outstanding notifications that e"ist for your material T-+QACC.
'ince your vendor for material T-+QACC has often delivered faulty goods# you want
to tighten the goods receipt inspection for the material. )rocess an outstanding
notification for the material and enter this tas%.
Dse a suitable code for entering the tas%. 'ince you are responsible for e"ecuting
the tas%# you enter your user !@1BG5-CC$ as the person responsible for the tas%.
'ave your notification.
SAP AG LO170 5-99
B-= Tas% 2or%list
If you use the tas% wor%list# you can select all the tas%s# for e"ample# for which you
are responsible.
B-=-B (ctivities for the 9otification
Dse the tas% wor%list to select all the notifications for which you are responsible.
You have recently tightened the goods receipt inspection for material T-+QACC.
<nter this as an activity for the notification. You have sent a special complaint
against the vendor as another activity. Dse the corresponding codes for entering
these activities.
B-=-= &ompletion of Tas%s
&omplete your outstanding tas%s for the notification. 'ave your notification.
You can use the action bo" in the notification to start
activities immediately from the notification. /or e"ample#
you can e"ecute a transfer posting to bloc%ed stoc% and then
create a return delivery to the vendor.
SAP AG LO170 5-100
Solutions
+opic" Quality :otifications
B-B 9otifications 2or%list
Logistics Quality Management Quality -otification Worlist
-otification Change Data
The screen for selecting notifications appears. <nter the following data:
'creen area <dditional restrictions
Material %-4Q5""
1.ecute.
The notifications that correspond to the selection conditions are displayed in a
notification list. You can switch from this list to processing for the notification by
double clic%ing on the notification number.
<nter the desired tas%s for the notification on the tab page %asks. Dse the
corresponding code. You are responsible for e"ecuting this tas%. <nter your user
name @1BG5-CC in the field 'es!onsible.
In the quality notification# both the notification header and
the tas% have a status. You can release and complete tas%s
individually.
'elect your tas% and release it by choosing the pushbutton 'elease. 'ave your
notification.
SAP AG LO170 5-101
B-= Tas% 2or%list
B-=-B (ctivities for the 9otification
Logistics Quality Management Quality -otification Worlist &as
Change Data
The selection screen for the tas%s in a notification appears. <nter the following data:
'creen area Partner $or tasks
Person res!onsible >O,A)-""
'tart the selection by choosing the /K function %ey.
The system uses the notification status for the selection. You
can choose the notification status in the upper area of the
selection screen. You can also use a selection profile created
in &ustomi3ing.
The system displays a list of notifications in which you are responsible for a tas%.
(fter you have selected the notification# you can switch to processing by choosing
the pushbutton %ask or ;oti$ication.
<nter the tas% for the notification on the tab page <cti2ities. Dse a suitable code in
the field <cti2it& code.
The main differences between an activity and tas% are that
the activity does not have a status and no partners can be
assigned. The activity can be documented.
SAP AG LO170 5-102
B-=-= &ompletion of Tas%s
(fter you have documented the activity in the notification# you can complete the
tas% in the notification. &hoose the tab page %asks and select your tas%. You
complete the tas% by choosing the pushbutton Com!lete. 'ave the notification.
SAP AG LO170 5-103
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SAP AG 1999
QM
Quality Control Functions
Quality Control
Dynamic mo%ification
of t"e inspection scope
0tatistical process
control B0PCC
Quality scores
<en%or e&aluation
Quality>relate% costs
E&aluations
Dynamic modification of t#e inspection scope" /unction that controls the inspection scope
!inspection characteristics and sample si3es$ in a sequence of inspection lots# to achieve a predefined
quality goal with a high degree of accuracy. In the '() 'ystem# the inspection stages for inspection
characteristics and the ne"t inspection lot are determined by dynamic modification rules# based on
the inspection results for the previous inspection lot. These inspection stages are then written to a
quality level. The valuation of the inspection lot or the individual inspection characteristics controls
the inspection stage change- these alternatives are %nown as dynamic modification by lot and
dynamic modification by characteristic.
Statistical process control" (llows you to monitor# regulate and improve processes. The most
important tool for statistical process control is the control chart.
Quality score" 8elative or standardi3ed statistical value for evaluating the quality of products or
activities. The statistical value always has a specific reference criterion !such as a vendor or material
group.$
5endor ealuation" )rogram that provides the basis for selecting and controlling sources of supply.
The user can define and weight !in order of importance$ the main criteria that are used to evaluate a
vendor !such as reliability of delivery# price# quality and service$. The system uses this weighting to
determine a score !number of points$ for the vendor. The user defines the highest score that can be
achieved.
Quality costs" &osts that are incurred in your company during the planning and quality assurance of
products and activities# based on predefined quality requirements !such as defect prevention costs#
appraisal costs and nonconformity costs$.
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SAP AG 2001
<aluation
,sage
%ecision
Inspection stage
for t"e ne#t
inspection lot
Dynamic Mo%ification of t"e Inspection 0cope Bat
,DC:
Inspection
lot creation
Quality le&el
Inspection
lot
1ne function of quality control is dynamic modification of the inspection scope and the inspection
frequency. The decision to inspect and the sample si3e are based on the results of previous#
completed inspections.
,epending on the level of dynamic modification# the system determines the ne"t inspection stage for
each characteristic in a tas% list that has a dynamic modification rule assigned !dynamic modification
at characteristic level$# or for all characteristics in a tas% list !dynamic modification at lot level$# or
independently of a tas% list for a specific inspection type !dynamic modification at inspection type
level$. You define the dynamic modification rule in the tas% list header for dynamic modification at
lot level# and in the inspection setup in the material master for dynamic modification at inspection
type level.
The system can update the information on whether the inspection lot was accepted or re4ected when
the inspection lot is created or when the usage decision is made. The inspection lot must have been
accepted for a dynamic modification at lot creation. If the usage decision leads to the inspection lot
being re4ected# the quality level is changed again. This change# however# does not influence
inspection lots that have been created in the meantime.
Dynamic modification rule" Master data record that contains the definition of the inspection stages
and the conditions for these changes. 'tage changes ta%e place depending on the inspection results
for the inspection lots and inspection characteristics# !that is depending on whether they are accepted
or re4ected$.
Quality leel" ,ata record that defines the inspection stages for future inspections.
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*ction limits
Process
Inspection results
Control C"art
0tatistical Process Control B0PCC
'tatistical process control !')&$ allows you to monitor# control and improve processes.
In the QM component# you can maintain control charts for qualitative and quantitative
characteristics. You ma%e the appropriate settings in &ustomi3ing.
Control c#art" raphical tool to help you identify the systematic variance of a quality characteristic
from a target value against the bac%ground of unavoidable# coincidental fluctuations in characteristic
values !interference$.
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Inspection results
Pro)lemO
Inter&ening in t"e Process
Process
Control C"art
If you run control charts# you can configure the system so it will automatically create a quality
notification if an action limit is e"ceeded. You can then use the notification to process the problem
further.
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C"aracteristic in tas$ list
Inspection plan
0ampling proce%ure
# > 0"e'"art c"art
# > acceptance c"art
s > c"art
Mo&ing a&erage c"art
E2M* c"art
I? > c"art
np > 0"e'"art c"art
p > 0"e'"art c"art
c > 0"e'"art c"art
u > 0"e'"art c"art
...
Control C"art Type
C"aracteristic in tas$ list BC6TC
C6T ( material
C6T ( inspection lot
C6T ( material ( 'or$ center
C6T ( material ( &en%or
C6T ( material ( manufacturer
C6T ( purc"asing %ocument
C6T ( material ( customer
C6T ( material ( sales or%er
C6T ( sales or%er
Master insp. c"aracteristic BMI0C
...
0PC Criteria
Control C"arts an% 0PC Criteria
The ')& criterion for the control chart is defined in the tas% list at characteristic level. The control
chart type is defined in the sampling procedure that is assigned to the inspection characteristic.
In the ')& criteria# you specify the combination of ob4ects !for e"ample# material# material.vendor#
and so on$# for which you want to run and update the control chart.
The control chart type specifies the category of control chart to be run !for e"ample# 'hewhart chart#
mean value chart$.
You can also assign a control chart directly to the master inspection characteristic or to the
combination master inspection characteristic.material# master inspection characteristic.equipment or
master inspection characteristic.functional location.
In &ustomi3ing# you can define whether a new control chart is to be assigned for each inspection
point. This allows you to assign different control charts to the inspection points in an inspection lot.
The control chart is displayed as a graphic on the characteristic detail screen and is integrated in the
characteristic overview of the results recording function. The values that have been entered are
displayed 7online7 in this graphic.
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2estern Electric ?ules
8 above the center line
A point outsi%e of control limits
of / consecuti&e points outsi%e (/ of t"e control limits
4 of 3 consecuti&e points outsi%e A(/ of t"e control limits
= consecuti&e points a)o&e or )elo' t"e center line BrunC
A3 consecuti&e points 'it"in A(/ of t"e control limits
9 consecuti&e points in ascen%ing ( %escen%ing or%er Btren%C

(part from showing where control limits have been e"ceeded# control charts can indicate that a
process may be running out of control on the basis of unusual patterns. 8uns or trends are e"amples
of this. The 2estern <lectric 8ules are the criteria used to detect such patterns.
/rom 8elease 6.H&# you can test a variety of stability criteria in the wor%lists for the quality control
charts. These criteria are also %nown as 2estern <lectric 8ules.
1n a selection screen you can decide whether:
The testing of the 2estern <lectric 8ules is to be performed immediately. In this case# all control
charts corresponding to the selection criteria will be chec%ed.
You want to receive a list of control charts. You can then choose one control chart from the list to
perform a chec% on.
*iolations of the 2estern <lectric 8ules are displayed in a list along with the chart number# trac%#
and sample number. /rom this list# you can branch to the inspection results to display detailed
information and to view the control chart.
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E&aluation:
Q>score time
series analysis
Determining
Q>score
,sage %ecision
Q>
score
Inspection results
Material master
Inspection setup
Inspection type
Proce%ure for calculating
t"e quality score
Q>score:
From s"are of scrap in lot
From ma#imum s"are of scrap
for c"aracteristics
From minimum Q>score of
c"aracteristics
2eig"te% from c"aracteristic
s"are of scrap
2eig"te% from Q>score of
c"aracteristics
From usage %ecision co%e
<en%or
e&aluation
QM
Info 0ystem
Quality 0core for Inspection !ots
Inspection
lot
1nce the usage decision has been made# the system determines the quality score for the inspection
lot.
You can define the procedure for calculating the quality score in &ustomi3ing and store this
procedure in the inspection setup in the QM view of the material master. /or e"ample# the following
calculation procedures are available:
Quality score based on the share of scrap in the inspection lot
Quality score based on the ma"imum share of scrap for the characteristics
Quality score based on the weighted share of scrap for the characteristics
Quality score from the usage decision code
You can use your own function modules to supplement the calculation procedures that are available
in the system.
Quality score" 8elative or standardi3ed statistical value for evaluating the quality of products or
activities. The statistical value always has a specific reference criterion !such as a vendor or material
group.$
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7
Total score: @; points
Quality
Price
Deli&ery
Performance
0er&ice
Purc"ase organiDation
Materials Management
0*P ?(/
<en%or
<en%or E&aluation
<en%or A
<en%or
<en%or /
<en%or 4
The vendor evaluation in Materials Management !MM$ guarantees an ob4ective evaluation of the
vendor# since all vendors are assessed according to the same criteria.
Quality scores from QM are included in the assessment procedure and can be weighted in the vendor
evaluation. You differentiate between main and subcriteria that are included in the vendor evaluation.
Main criterion" )rovides the basis for the total vendor score in the vendor evaluation system. The
user can define various main criteria for the evaluation of a vendor !for e"ample# price# quality#
delivery# and service$. The user can divide the main criteria into subcriteria and apply weightings to
these criteria.
Su,criteria" &omponent of a main criterion in the vendor evaluation system. /or e"ample# the
subcriteria goods receipt lots# complaints against the vendor# and audit together form the main
criterion quality !this means that the score for the main criterion is calculated from the scores for
these three subcriteria$. You can define and weight the subcriteria in &ustomi3ing.
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:oo%s receipt insp.
0ystem au%it
Complaints
Quality
Price
Deli&ery
Performance
0er&ice
...
0u)criteria of t"e Main Criteria PQualityP
The data from QM for the vendor evaluation that can contribute to a quality evaluation comes from
different areas in the company.
This data includes:
8esults from goods receipt inspections
8esults from the complaints !Q=-notifications# e"ternal cause$
(udit results
1ther
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Quality inspection
DefectO
Nonconformity costs
QM
C-
*ppraisal costs
Cost settlement
QM or%er QM or%er
Quality>?elate% Costs
QM or%er QM or%er
(n inspection usually generates appraisal and nonconformity costs that can be posted to a QM order
for cost settlement in the &1 component. This can be a QM order that is assigned to the material for
a specific inspection type or an individual QM order.
-ppraisal costs" &over all personnel# material# and capital costs that are incurred in inspections#
inspection activities# or internal business activities associated with these. The appraisal costs together
with nonconformity costs and prevention costs ma%e up the quality costs.
You confirm the appraisal costs when you record results or when you ma%e the usage decision.
:onconformity costs" Quality-related costs that are caused by defects. These include costs for
nonconforming products# rewor%# scrap# unplanned screening inspections# repeat inspections#
guarantees# or product liability.
In QM# the nonconformity costs are determined using the quality notifications that have been created
for a product.
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Complaints Processing
C"arging of costs
Cost center
-r%er
2are"ouse
*ccounting
QM or%er
QM or%er
Inspection !ot Processing
Confirmation of appraisal costs in:
?esults recor%ing
,sage %ecision
QM or%er
Nonconformity costs
Quality
notification
Cost Processing 'it" QM -r%ers
Inspection
lot
(ny costs that are incurred during results recording or when the usage decision is made can be
confirmed in a QM order in cost processing.
9onconformity costs are calculated on the basis of complaints that have been processed and are
assigned to the QM order.
&osts are charged to the relevant cost centers using the QM order.
QM contains several functions for displaying and evaluating the cost data that is associated with QM
orders. You can display all the QM orders for an inspection type# as well as a detailed cost report for
the individual QM orders.
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QM Information 0ystem BQMI0C
QM>
Info 0ystem
Inspection lots Quality notifications
,ata analysis in the QM Information 'ystem !QMI'$ is based on statistical data that is updated from
inspection and notification processing to the corresponding information structures. In the standard
system# the QM Information 'ystem contains BE information structures. There are information
structures relating to:
Inspection lots
)roblems.defects
,ata from inspection processing is updated in the QMI' when the usage decision is made. ,ata from
notification processing is updated when the notification is saved.
In the information structures for inspection lots# the data is stored in summari3ed form in the
following combinations:
/or a material
/or a material.vendor
/or a material.customer
1ther
You can define information structures for notifications or problems.defects in a similar way.
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*nalyses 'it" reference to inspection lots
*nalyses 'it" reference to quality notifications
Quality
notification
0tan%ar% *nalyses in QMI0
Inspection
lot
You can evaluate the summari3ed data using standard analyses with selectable reference values for:
Inspection lots for:
( vendor
( material
( customer
9otifications for:
*endor-related defects
Material-related defects
&ustomer-related defects
You can display evaluations from the QMI' in list or graphic form.
You can compare the evaluations with the planning data and can e"port the data to other applications
for further evaluations !for e"ample# M' <N&<@$.
In addition to the standard analyses# you can create your own fle"ible analyses# based on the e"isting
structures.
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Num)er of
quality notifications
Early 2arning 0ystem
QM Information 0ystem
Pro)lemO
You use the <arly 2arning 'ystem to monitor statistics for characteristics that have been updated in
the QM Information 'ystem.
You can monitor this data on the basis of mathematical criteria such as:
Threshold values
Trends
Target.actual comparisons
If specification limits are e"ceeded# you can have the system trigger automatic follow-up actions !for
e"ample# sending a mail to a person responsible$.
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QM>0TI statistical
e&aluations
Process capa)ility
in%ices
?esults "istory
... ... ... ...
300A
493A
49A0
?esults
6istogram
!T T< ,T
?un>C"art
t t
A
A4
A9
A=
Diameter BmmC Diameter BmmC
:A3 /:00 /:/300:03
,T
T<
!T
Tren%
C J A./
p$
,sing 0tatistics
M0 E#cel
0ingle &alue list
The following displays are available in the QMI':
8un-chart !linear graphic displaying values over a period of time- line can be drawn to indicate
trends$
)rocess capability indices !for e"ample# cp% value$
>istogram !display of values as a bar chart$
@ist of single values
@ist of results values
To determine whether the specification limits will be e"ceeded# you can e"tend the trend line in the
run of values until it intersects the upper specification limit !DT$ or lower specification limit !@T$.
You then have an idea of when you can e"pect a violation of the limit.
In addition# you can use the QM-'TI interface to transfer data to e"ternal statistical programs !that
you are already using$ for further processing.
(n e"port function allows you to transfer the prepared data to M' <N&<@.
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!ogistics
QM
0*P -nline Transaction Processing B-TPC
C- FI 6? Enterprise
Controlling
!ogistics
Information
0ystem
Controlling
Information
0ystem
Financial
Information
0ystem
6uman ?es.
Information
0ystem
Enterprise
Information
0ystem
0*P -pen Information 2are"ouse
E#ecuti&e
information system
The QM Information 'ystem is part of the @ogistics Information 'ystem !@I'$.
The information systems that belong to the @I' have a modular structure and contain various
methods for evaluating the data.
The @I' is part of the '() 1pen Information 2arehouse !1I2$. The 1I2 combines the different
information systems in the '() 'ystem. You can gain an overview of the information structures in
the '() 'ystem using the 1I2 and can create corresponding evaluations.
The +usiness Information 2arehouse !+2$ can use data from e"ternal systems as well as data from
the '() 'ystem for evaluation purposes.
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Data)ase
!ist generator
Data)ase Queries
Functional area
?eport generator
'() Query allows you to define reports without having to write programs. The data can be selected
from any table in the '() 'ystem.
+efore you can define or change a query# your system administration must have defined the user
groups and functional areas.
The wor%ing environment for the end-user is defined in the user groups. The user groups contain
users that wor% in the same application.
/unctional areas are specific views of logical databases. ( functional area describes which fields in
a logical database can be evaluated in queries. The functional areas are assigned to the users.
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0*P 1usiness Information 2are"ouse B12C
1usiness E#plorer
1ro'ser
-nline *nalytical
Processing 0ystem
B-!*PC
-nline Transaction
Processing 0ystem
B-!TPC
InfoCu)es
0ource
systems
Notifications
Notification
items
?(/
E#traction
Preparation
Presentation
2or$)oo$s(
Queries
12
The '() +usiness Information 2arehouse !+2$ is a data warehouse containing consolidated
information from internal and e"ternal sources.
'() +2 is preconfigured with information models# reports and tools for e"tracting and loading data
automatically.
The 4usiness Content information models contain Queries# M' <"cel 2or%boo%s# Info&ubes# update
rules and transfer rules# info ob4ects and 8.A e"traction programs.
The following form an integral part of '() +2:
'() 8.A e"tractors !data selection in the 8.A 'ystem$
'taging engine !data compression in +2$
1@() engine !data selection in +2$
(dministrator 2or%bench !+2 administration$
+usiness <"plorer !presentation$
,ata e"traction ta%es place periodically or 7on-demand7.
(dditional '() +2 courses: +2=5E !+2-(nalysis$# +2=B5 !+2 &onfiguration$# +2==5 !'()
1@T) <"traction$
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2or$)oo$ 'it" Em)e%%e% Query
O/<ect pa't co+e
.a$=ea'2*ee
.#sto1e'
4en+o'
>ate'ia$
0efect c$ass
P'o/$e1 co+e
P'o/$e1 co+e Pro)lem frequency
@(F>/00(3 Defecti&e filaments 20(833?
@(!*MP(3 @(!*MP(3 20(833?
@(!*MP(/ @(!*MP(/ 12(500?
@(F>/00(/ 1ase %amage% 8(333?
@(F>A00(/00 -utsi%e of tolerance 6(250?
@(F>/00(A :lass scratc"e% 6(250?
@(?*DI-(A Casing )ro$en 6(250?
@(F>/00( :lass smas"e% 4(167?
@(F>/00(4 Dirty 4(167?
@(?*DI-( <olume not a%.usta)le 4(167?
@(F>00(A00 Dente% 2(083?
@(?*DI-(4 Interference 2(083?
@(?*DI-(@@ Miscellaneous 2(083?
;ota$ A00.000E
C"aracteristics
for t"e %rill%o'n
Key figures
Four logo
Defect Analsis ! "otifications
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2or$)oo$ 'it" M0 E#cel :rap"ic
#ualit $rowser
Pro)lem frequency
Defecti&e filaments
@(!*MP(3
@(!*MP(/
1ase %amage%
-utsi%e of tolerance
:lass scratc"e%
Casing )ro$en
:lass smas"e%
Dirty
<olume not a%.usta)le
Dente%
Interference
Miscellaneous
0? 5? 10? 15? 20? 25?
E#ample layout
The graphic shows a demo e"ample. It is not covered by the normal '() support.
You need M' <"cel.*isual +asic e"perience to change the contents of the graphic.
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Comparison of E&aluation -ptions
QMI0 0*P 12
Time
rele&ance
*rea e&aluations
!e&el of %etail
<isual presentation
Company e&aluations 2or$list+ ToDo
L
L
>
L >
-riginal
Documents
>
L
(dvantages and disadvantages of each evaluation option:
1riginal documents:
&overs a large volume of data# and the system performance can be affected in comprehensive
evaluations.
(ll recorded data can be read and evaluated. If original documents have already been archived#
they can be accessed using (rchiving functions.
QMI'
&ontains application-specific functions !this means that only QM-relevant data is evaluated$.
You can display original documents.
You can run e"ception analyses.
'() +2
&ontains cross-application functions !this means that data from different areas and systems can
be evaluated$.
)rovides a tool for employees at management level.
+2 evaluations are in report form with a variable time-reference: Month# wee%# quarter etc.
SAP AG LO170 5-124
*2ercises
+opic" Quality Control
&reate standard analyses in Quality Management
,isplay and evaluate the period brea%down of inspection results in the
results history
(t the end of the month# you require statistics from the results of quality
inspections. To do this# you create material statistics with the results from
inspections during production and vendor statistics with the results from
goods receipt inspections. You want to graphically display the e"act run
of inspection results for certain materials during a one-month period.
B-B Material (nalysis
&reate a material analysis for material T-+QACC in the Quality Management
Information 'ystem !QMI'$.
2hich information structure forms the basis for this material analysis0
JJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJ
,isplay the characteristics for the material analysis with the ke& and descri!tion and
choose a column width of 6E for the characteristics. ,isplay the drilldown log in the
page header.
2hich characteristics can you call up for the material analysis0
JJJJJJJJJJJJJJJJJJJJJJJJ JJJJJJJJJJJJJJJJJJJJJJJJJ
2hich %ey figures are displayed in the material analysis0
SAP AG LO170 5-125
B-= (dditional ,ata )rocessing and raphics
>ow else can you process data for the material analysis0
&reate a graphic for the material analysis with E %ey figures of your choice.
B-A Inspection 8esults >istory
You want to graphically display the run chart for inspection results from an
inspection during production. &reate a results history for the inspection
characteristic S#a$t lengt# for material T-+QECC.
Dse tas% list type ; for the results history.
raphically display the run of single values for this inspection characteristic.
SAP AG LO170 5-126
Solutions
+opic" Quality Control
B-B Material (nalysis
Logistics Quality Management Quality Control .ey +igures Material
Inspection Lots #'er'ie,
<nter the following data on the selection screen:
Material %-4Q5""
Plant ,)))
Mont# (ccept default values
&hoose the /K function %ey to ma%e the selection. The basic list Material <nal&sis
O2er2ie83 >ots appears.
&hoose the pushbutton i !selection log) to call up the selection log for this material
analysis.
In$o structure: '5HL O Material statistics
&hange the display for the material analysis by choosing: $ettings
Characteristic display .ey and description
$ettings Column ,idth Characteristic/ Column %idt# 4<
$ettings Page header With drilldo,n log
+y double clic%ing on the characteristic# you can e"pand the material analysis
according to the specifications in the basic info structure:
&haracteristics: Ins!ection t&!e Material
Mont# Plant
SAP AG LO170 5-127
The following %ey figures are displayed:
C#ar0alue Q-Score Ski! rate
'eCection 7uota >ead time
<ll lots
B-= (dditional ,ata )rocessing and raphics
You can also process data in the following way:
Material analysis E0port E0port to 11L...
Material analysis E0port $a'e as PC file...
Material analysis $end
Material analysis Print
You can display the graphic for the %ey figures of the analysis by choosing the
pushbutton ra!#ics or the /E function %ey. You can display a ma"imum of H %ey
figures in a graphic.
B-A Inspection 8esults >istory
Logistics Quality Management Quality Control E'aluations of #riginal
Documents Inspection !esult 2istory for Inspection Characteristic
<nter the following data on the selection screen:
'creen area %ask list selection
%ask list (t&!e@grou!@counter). ;
SAP AG LO170 5-128
'creen area Ins!ection lot selection
Material %-4Q/""
Plant ,)))
&hoose the return %ey to e"it the selection screen. (nother selection screen for the
tas% list appears. <"it this selection screen without ma%ing any entries by choosing
the return %ey.
( hit list appears in which all the inspection characteristics for the basic tas% list are
displayed. 'elect the inspection characteristic S#a$t lengt# and e"it the list by
choosing the return %ey. You return to the original selection screen and can e"ecute
the selection by choosing the /K function %ey.
(ll inspection lots or inspection points are displayed in the results history# which
were inspected using the tas% list.
'elect all inspection lots or all inspection points for an inspection lot# and switch to
the run chart for the inspection characteristic by choosing the pushbutton Single
2alues :run chart single values;.
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QM
Test Equipment Management Functions
Test Equipment Management
Master %ata
Cali)ration inspection
BplanningC
Cali)ration inspection
BprocessingC
You use the test equipment management component to monitor the test equipment you use in
inspections.
Test equipment is included in the inspection plan or tas% list using the functions for production
resources.tools !)8Ts$.
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Maintenance inspection
Be#ten%e% recor%ing of
measurement rea%ings in PMC
Test equipment management
Bcali)ration inspectionC
Plant maintenance
Quality management
*spects of PM(QM Integration
The QM component is integrated with the Plant Maintenance !)M$ component for managing test
equipment. The )M component must be licensed in your company# for you to use the test equipment
management functions.
The )M functions include:
Managing master data
Monitoring maintenance cycles
<diting maintenance plans and strategies
&alibrating equipment
In QM# you process calibration inspections. This means:
Inspection characteristics are created
Inspection lots are created
8esults are recorded
The usage decision is made
( results history is written for each item of test equipment
You can trac% the test equipment.
The integration of )M and QM provides improved functions for the standard maintenance inspection
in plant maintenance.
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0*P test
equipment
Plant maintenance
functions:
Management
Monitoring
Maintenance
Cali)ration
PM
Master Data for Test Equipment Management
Functional
locations
Equipment
In )M# the test equipment is managed as equipment master records or functional locations.
You can manage test equipment as:
Material
,ocument
<quipment
)roduction resources.tools
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Planning o).ects
Maintenance o).ects
Test equipment
group
PM
QM
Maintenance
or%er
Maintenance
strategy(
cycle
Planning a Cali)ration Inspection
:eneral
maintenance
tas$ list
Maintenance
plan
You define maintenance cycles and strategies for equipment.
The characteristics to be inspected are lin%ed analogously in the general maintenance tas% list or in
the equipment tas% list to the characteristics in the inspection plan. The planned characteristics must
be master inspection characteristics if you require the measurement documents to be updated.
The maintenance plan contains one or several maintenance items# in which you define the
maintenance ob4ects !such as equipment$ and the related equipment tas% list. The maintenance order
is created for the due maintenance date. The inspection lot for the calibration inspection is
automatically created when the maintenance order is released.
The automatic creation and processing of an inspection lot can be included in )M processes# if for
maintenance or calibration:
Inspection results are to be entered
Tolerance limits and target values are to be given
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Planning 0c"e%uling
Cali)ration
inspection
Inspection
lot creation
-r%er
release
?elease O
Maintenance
or%er
Equipment
:eneral
maintenance
tas$ list
PM QM
Processing a Cali)ration Inspection
Insp. lot Insp. lot
Maintenance
plan
You process the inspection lot that was created by the )M planning activities and release of the
maintenance order in QM. The items of equipment assigned in the maintenance item are copied into
the inspection lot as ob4ects to be inspected.
You record results for the characteristics planned in the equipment tas% list or in the maintenance
tas% list# valuate the characteristics# and complete the inspection lot by ma%ing the usage decision.
1nce the usage decision has been made# the system can trigger follow-up actions to change the )8T
status of the test equipment.
The inspection results history allows you to select and evaluate inspection results for equipment or
functional locations. You can then display the run of measured values graphically# which allows you
to anticipate when tolerances are li%ely to be e"ceeded.
SAP AG LO170 5-134
0.@@
SAP AG 2001
Follo'>,p *ctions from ,sage Decision
*%.ust cycle
mo%ification factor
PM master %ata ,sage Decision
?elease or )loc$
equipment
?e%uce( increase
inspection inter&al
Document inspection
results
,p%ate equipment
status
,p%ate measurement
%ocuments
Insp. lot
Equipment no.
A/43
Maintenance
or%er for
cali)ration inspection
Tec"nically close PM
or%er
3pdate equipment status" You can use a follow-up action# for e"ample# after an unsuccessful
inspection# to bloc% the test equipment from being used until the problem has been corrected.
-d;ust cycle modification factor" You can use a follow-up action to increase or reduce the
inspection interval for the test equipment# depending on the result of the inspection.
3pdate measurement documents" You can update measurement documents# containing the results
of the calibration inspection for each item of equipment. /or this update to ta%e place# the planned
characteristics must be master inspection characteristics that are assigned to a class characteristic.
+ec#nically close 4M order" In respect to the calibration inspection an inspection lot is generated
for a calibration order !)M order$. Ma%ing the usage decision for the inspection lot enables this order
to be automatically technically closed in the bac%ground as a subsequent function for the D,.
SAP AG LO170 5-135
*2ercises
+opic" +est *quipment Management
<"plain the connection between )lant Maintenance and Quality
Management in reference to test equipment management# and plan and
perform a calibration inspection
&hange the )8T status for the inspected test equipment during the
calibration inspection
You are responsible for the calibration of test equipment used in your
company. The multimeter that is used should be calibrated every B=
months in your company. You want to calibrate several pieces of similar
test equipment using a calibration order.
B-B Maintenance )lan for the &alibration Inspection
You can use maintenance planning to enter the dates and scope of the planned
maintenance and calibration activities for equipment !for e"ample# test equipment$.
You can ensure that your equipment is always calibrated punctually# and therefore#
functions at its best.
B-B-B ,isplaying the Maintenance )lan
( maintenance plan already e"ists for the calibration of the multimeter. ,isplay this
maintenance plan and note its number.
Dse the field-related input help to choose your maintenance
plan. Ma%e the selection by entering the maintenance plan
te"t rou! "".
Maintenance plan: JJJJJJJJJJJJJJJJJJJJ
SAP AG LO170 5-136
B-B-= ,isplaying the Maintenance Tas% @ist
The single operations for the calibration inspection are defined in the maintenance
tas% list. The inspection characteristics are lin%ed to the operations for this
maintenance tas% list. ,uring the calibration inspection# measurement results are
entered for the planned inspection characteristics for each piece of equipment.
,isplay the related maintenance tas% list for your maintenance plan# and note the
description for the inspection operations and the corresponding inspection
characteristics.
Inspection 1peration in
Maintenance Tas% @ist
Inspection &haracteristic in
1peration
9o. 1peration description 9o. 'hort te"t for inspection
characteristic
B-B-A Maintenance )lan 1b4ect @ist
You can calibrate several pieces of equipment using a maintenance plan. These
pieces of equipment for the maintenance plan item are assigned using the ob4ect
list. 2hich pieces of equipment are lin%ed to your maintenance plan0
<quipment <quipment ,escription
B-B-6 'cheduling the Maintenance )lan
+y scheduling the maintenance plan# maintenance call ob4ects !for e"ample#
maintenance orders$ are created for the defined cycles. 'cheduling generally occurs
automatically. >owever# you can also schedule the maintenance plan manually at
any time.
'chedule your maintenance plan manually for todayPs date.
B-= 8esults 8ecording for <quipment and Inspection &ompletion with the Dsage
,ecision
SAP AG LO170 5-137
(n inspection lot was created for the calibration inspection because of the released
maintenance order. This inspection lot only contains the individual ob4ects for the
maintenance plan.
8ecord inspection results for the individual ob4ects !equipment$. *aluate the
equipment and complete the inspection lot with a suitable usage decision.
Ma%e use of the multiple and single selection functions for equipment.
SAP AG LO170 5-138
Solutions
+opic" +est *quipment Management
B-B Maintenance )lan for the &alibration Inspection
B-B-B ,isplaying the Maintenance )lan
Logistics Quality Management &est Equipment Management
Cali%ration Planning Maintenance Planning Maintenance Plan
Display
The screen (is!la& Maintenance Plan3 Initial Screen appears. Dse the /6 help in
the field Maintenance !lan to select your maintenance plan. The selection screen
for the maintenance plan appears. <nter roup CC in the field MaintPlan te.t. 'tart
the selection by choosing the /K function %ey. The number of the selected
maintenance plan is copied to the field Maintenance !lan on the initial screen.
&hoose the return %ey to display the selected maintenance plan.
Maintenance plan: JJJJJJJJJJJJJJJJJJJJJJ
B-B-= ,isplaying the Maintenance Tas% @ist
The maintenance plan contains data for the maintenance plan header and for items.
The item data also includes the reference ob4ect and data for the maintenance tas%
list. The calibration inspection is performed according to the specifications in the
maintenance tas% list.
,isplay the corresponding maintenance tas% list. &hoose the pushbutton (is!la&
task list. The operation overview for the general tas% list appears. 2hether
inspection characteristics e"ist in operations depends on the operation control %ey.
'elect such an operation# and switch to the characteristic overview for the general
maintenance tas% list by choosing the pushbutton Ins!. c.
In plant maintenance# there is the general maintenance tas%
list# as well as the equipment tas% list. The general
maintenance tas% list is not lin%ed to a specific maintenance
ob4ect !for e"ample# test equipment$. The general tas% list
can be used as a model for creating equipment tas% lists.
Inspection 1peration in Inspection &haracteristic in
SAP AG LO170 5-139
Maintenance Tas% @ist 1peration
9o. 1peration description 9o. 'hort te"t for inspection
characteristic
55=5 Measurement before
calibration
B5 Mero-point deviation
=5 ,isplay at end of scale
5565 @inearity inspection B5 ,isplay at end of scale
B-B-A Maintenance )lan 1b4ect @ist
Dse the tab page ObCect item list in the maintenance plan to display the assigned
ob4ects.
<quipment <quipment ,escription
T-M(CC Multimeter !*# (# ohm$# analog
T-M,CC Multimeter !*# (# ohm$# digital
B-B-6 'cheduling the Maintenance )lan
Cali%ration Planning Maintenance Planning $cheduling
<"it the initial screen for scheduling the maintenance plan by choosing the return
%ey.
&hoose the pushbutton Manual call to schedule the maintenance plan. <nter the
current date as the start date. The current data is entered by the system on the tab
page Manual calls. 'ave the maintenance plan so that a maintenance call ob4ect
!maintenance order$ can be created.
The created maintenance order is immediately released
because of the system settings. (n inspection lot of origin B6
!)lant Maintenance$ is created when the order is released. 1n
the basis of this inspection lot# inspection results are
recorded for the calibration inspection of each ob4ect !test
equipment$.
SAP AG LO170 5-140
B-= 8esults 8ecording for <quipment and Inspection &ompletion with the Dsage
,ecision
Cali%ration Inspection Inspection !esults for Equipment 2ierarchical
Worlist
<nter the following data on the initial screen in the screen area Ins!ection lot
selection:
17ui!ment %-MD""
'tart the selection by choosing the /K function %ey. The results recording wor%list
for equipment appears. Your current inspection lot and the inspection-relevant
operations are displayed. Dse the pushbutton +ierarc#ical tree ctrl E -* to e"pand
the hierarchical tree. The single pieces of equipment are displayed with the
corresponding inspection characteristics. You switch to the characteristic overview
for results recording by clic%ing on the equipment. 8ecord results for the inspection
characteristics and save your entries. 2hen you save the results# you valuate the
equipment for the respective inspection operation.
<"it the valuation screen by choosing the return %ey.
You can also still ma%e a confirmation for the maintenance
order when the equipment is valuated.
8ecord results for the inspection characteristics and complete the inspection lot
with the usage decision. 'witch from the results recording wor%list to the usage
decision by double clic%ing on the inspection lot number. You can display the
valuation for single pieces of equipment on the tab page 17ui!ment in the usage
decision# and if necessary# navigate to the inspection results.
Ma%e a suitable usage decision and save your entries. If required# you can change
the cycle modification factor for the maintenance plan and the )8T status for the
equipment using the follow-up action for the D, code.
SAP AG LO170 5-141
0.A00
SAP AG 1999
Fou are no' familiar 'it" t"e functions of t"e
in%i&i%ual QM components.
Fou "a&e learnt t"e )asic settings in quality
planning.
Fou can %escri)e t"e %ifferent stages in a quality
inspection.
T"e quality control functions pro&i%e you 'it"
important %ata from processes.
Fou can use quality notifications to %eal 'it"
unplanne% e&ents.
Functions in Detail: 0ummary
SAP AG LO170 5-142

LO170 - 46C - 005functions in Detail

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