HANDICAPPED GUEST

Disability can take many forms to be disabled means having an impairment which takes away abilities
which someone would otherwise be able to enjoy. When a person uses a wheel chair or can only move
about on sticks and crutches, their disability is only too evident and they are likely to have the greatest
difficulties in travelling. There are many people who may not be obviously disabled, but have some
problems which can make it difficult to move about easily. For example people who had stroke, blind
and epileptic etc.
There are also many people whose mobility is impaired temporarily, such as those who have broken
limbs or women who are in the late stage of pregnancy etc.
Serving disabled guest is an important trend in hotel. Existing hotels are upgrading their properties to
fulfill the criteria and serve all types of disabled guest better.

Some of the criterias are:
A public entrance must be accessible to wheel chair user
Where a property has a car park a parking space must reserved for a disabled guest, on request
The route from the parking point to the entrance must be sound and free from obstacles.
The entrance opening must have a clear opening of not less than 67cm
If there is no ramp there must be no more than three steps to the entrance at one point.
Public entrance/main entrance - Added features / modification
Where there is no ramp, there must be no more than single step to the entrance
The entrance door must have a clear opening of not less than 75 cm
A public entrance must be accessible to wheel chair users from a setting down or car parking
point.
Within the reception area, there must be an unobstructed space.
Wash basin-- Added features / modification
The pedestal wash basin has easy wheelchair access under a vertical grab rail and lever taps.
Storage shelves to left of the sink can be moved if desired
Guest room-- Added features / modification
There must be unobstructed space of not less than 110*70 cm
There must be space alongside at least one side of the bed of not less than 80*cm to allow for
lateral transfer.
The wardrobe in the bedroom should have the option of a lower hanging rail for easy wheel
chair access.
The standard size double bed is 61cm high and be raised to 76cm high by using our purpose
made bed-blocks.
Bathroom-- Added features / modification
Where a bath is provided, there must be space alongside of not less than 80cm to allow for
lateral transfer
Where a shower only is provided, it must have a level entry i.e.: no rim; a lateral transfer space
and a seat
The wash basin either within the bathroom or bedroom, must have sufficient under space and
lever taps to enable it to be used by someone in wheel chair
Water closet -- Added features / modification
There must be a lateral space to the WC of not less than 80 cm
The rim of WC seat must be within 45-50 cm above the floor
There must be a horizontal or angled support rail opposite the transfer space between 20-30 cm
above the seat
The WC must be en suite or on the same floor as the disabled guest bedroom
Toilet paper must be within reach of the seat
Where the WC is separate from the bathroom there must be a wash room in the same room.