TCS TeleTech Oracle issue tracking report

Count of Sl. No.
Column Labels
Row Labels TCS TeleTech TeleTech / TCS Grand Total
Awaiting Customer 7 8 15
Awaiting Vendor 5 5
Closed 231 185 23 439
New Requirement 9 9
NON PSA 5 5
Open 3 3
Resolved 19 3 22
Work in Progress 11 12 23
Grand Total 273 225 23 521
TCS / TT (Multiple Items)
Count of Sl. No. Column Labels
Row Labels Awaiting Customer Awaiting Vendor Work in Progress Grand Total
All 1 1
AP 3 3
AR 1 1
GL 2 2
iExpenses 4 3 2 9
OTL 3 3
PA 3 1 4
Grand Total 7 5 11 23
Sl. No. Functional
Area
Issue Description INC# Customer
245 GL Consolidation Fix
==============
eLoyalty & iKnowtion Location issue
INC0317078 John Schmid
377 PA I/C Cost vs Revenue
================
The I/C calculation (used to transfer amts in I/C) is
based on costing values, not revenue values. This
INC0343071 Bob Kroha
476 AR Susan Olsen from eLoyalty AR Dept is wondering if
Canada GST & QST Tax will appear on the invoice
when it has been released to AR? Do you know or is
there someone that can let us know if this is working?
INC0378735 Heather Chunn
478 PA eLoyalty US project Tasks were setup with the
incorrect Task Type. AutoAccounting derives depts,
etc based on the Task Type.
When analysing the accounting results for May month-
INC0382548 Kayla Watson
1 PSA - Training content issue.
Oracle iExpense - Expense Entry for Employees
training module is not opening
INC0190475 Joe Kennedy
2 Unfortunately we still do not have usernames and
passwords for everyone. Completing the training by
2nd of April does not seem feasible for those
consultants. David has the list of those consultants
INC0190595 Basak Akcam
3 When I log into Oracle, all I see is TeleTech ex-
employees self-service stuff, not PSA stuff, and I'm
supposed to be logging my hours in there. I assume
it's still associated with my US Oracle and not with
INC0192569 Christina Keimig
4 project and task codes are not available however, you
will note that the client code that use to be on the first
page is now gone. So the template is different from
last week but not showing project and task codes.
INC0192572 Stacy Wince
5 I do not have access to the PSA hyperlinks when I am
logged into Oracle/There is not a Time Entry hyperlink
from my Oracle's homepage.
INC0192752 Genea Schafer
6 When Lief logs in to Oracle, there is no Time Entry
portal. See attached. Thanks
INC0192759 Lief Olsen
7 Hello,
I am supposed to be moving from the Projector
System to PSA/Oracle Time and Labour entry. Based
INC0193124 Halynh Nguyen
8 RE: PSA Time Entry
When I try to create a new time card I get the
following error message: "Error: No recurring period
INC0194081 Jennifer Whitson
9 iKnowtion employee Laura Woolley (3136394) tried to
enter a time card in Oracle and recieved the following
error message: "ERROR: No recurring period for
application"
10 When I try to create a time card in Oracle I get the
following error message: "ERROR: No recurring
period for application". I have sent a screen shot to
Joe Kennedy.
11 iKnowtion employee Bo Xu (3165637) does not see
iExpense or Time Entry menus on his main screen in
Oracle. Can you please check his set-up? Thanks!
12 iKnowtion employee Laura Woolley (3136394)
receives the following error when she tried to create a
time card: "ERROR: No recurring period for
application". Please assist.
13 iKnowtion employee Dennis Williams (3136400)
receives an error message when trying to create a
time card. The error reads "ERROR You have
encountered an unexpected error. Please contact
14 iKnowtion employee Suresh Ramanathan gets the
following error when he tries to access a time card in
Oracle.
15 iKnowtion employee Steven Zahara gets the following
error message when trying to create a time card:
Here's the error I get, when I navigate to
16 iKnowtion employee Nichole Yim (ID 3136410)
receives the following error when trying to create a
time card in Oracle:
17 iKnowtion employee Heather Lawrence (3148391) get
the following error when trying to save a time card:
"Error: No recurring period for application"
18 iKnowtion employee Fnu (Ajay) Prasad (ID 3150288)
get the following error when trying to access his time
card: "Error: You have encountered an unexpected
error. Please contact your system admin"
19 All iKnowtion employees are experiencing an issue
when trying to log time for Monday 3/31. We receive
the following error:

20 I have access to the system but my project is not
listed when I search for it. I am working on State
Farm. Below is the email I recieved instructing me to
contact you about this issue. Thanks CyBy
INC0197299 Cynthia Byler
21 Managers with iKnowtion are not able to approve time
cards using the links in the emails they receive.
Managers have to login to Oracle to approve time
cards. This is a huge issue for our workforce. We
22 Can someone help Sandy Karcher with her access?
She's unable to log into Oracle to complete a time
card and when she called the GSD they couldn't help
her. She's an iKnowtion employee who doesn't have
INC0197416 Marie Hanley
23 I would like to add two projects for iKnowtion
1.project: "iKnowtion General & Administrative" and
the task should be non-billable
24 We are having a lot of trouble using the project
codes. We have had several employees use the
wrong code and the time card has routed to the
Guidon. The issue is that the projects do not call out
25 A few of our tasks have end dates listed so they are
not allowing our employees to use them. For
example the task "Campaign Plan & Meas" has an
end date of 2/28. Why have a few tasks been end-
26 Sandy Karcher is a contractor for iKnowtion. She is
trying to complete her time card in Oracle but she is
getting an error message that says a PO is required.
Can you please advise?
27 Project managers at iKnowtion are receiving the
billable portions of their own time cards for approval.
Then the system is giving them an error message
when approving time cards that states they cannot
28 Hello,
All Trainings have been done but the system shows
only 3 as completed.
INC0198713 Ozgun Yanaz
29 He is not able to enter his timesheet because
according to the system last week is not an active
project date. (Normally it ends on 2nd of May). Also,
the system does not allow him to make any inquiry
INC0198733 Semih Akan
30 From: Demirtas, Elcin
Sent: 06 April 2014 11:09
To: Ishaq, Omair; Leenhouts, Martijn
Cc: Akcam, Basak
INC0198739 Elcin Demirtas
31 Time sheet entry INC0198795 Michel Naime
32 Indirect Projects are getting routed to project
manager for approval instead of supervisors.
INC0198882 Omair Ishaq
33 Project Names are missing from Approval Workflows.
Although project numbers appear, it is impossible to
track those.
34 Hello,
Can we please give access to the following
employees for Time Keeper role in PSA. Please find
35 iProcurement defaults to PH Branch even if
responsibility used is for different ledger using
Purchase Requisition Coordinator.
INC0199282 Fritz Calvo
36 Error when submitting the expenses.
Tarek Karam and Tamim El Tamimi are also facing
the same issues.
INC0199762 Ashwin Cariappa
37 Antoine Chahine received an email from Oracle on
the approval of expenses belonging to Ryan Harb.
INC0199931 Rayan Harb
38 iKnowtion employee Kathy Diorio (3136416) received
an email that she had a time card to approve for
Michael Stache. We are still not able to approve time
cards using the link in the system generated emails
39 Hello - can you please change project code 207 -
currently Manager Activities to "207- iKnowtion
Learning and Development". There should only be
one task associated with this project - "non-billable.
40 iKnowtion manager Yu Pei (3136390) received emails
regarding her two direct reports (Zach Zhang and Bo
Xu). The emails said she had time cards to approve
but when she logs in she doesn't see the time cards
41 iKnowtion employee Kanhua Pan (3153842). Used a
project code that routed his time to Guidon for
approvals. He cannot correct this error because his
manager has already approved his time card. How
42 TTEC employees and contractors cannot be assigned
to PSA Project for PRG. Examples include:
Kanickaraj, Padmanabhan
Yurtsever, Sinan
INC0200474 Michael
Mehrtens
43 Guidon users are not able to select admin projects
(e.g. 131 - Business Development) so that they can
submit expense reports.
INC0200490 Michael
Mehrtens
44 Selim Tanfous - Needs login, OTL and iExpense
access
Ozan Cigzioglu Needs login, OTL and iExpense
access
45 Can I get iExpense access and OTL access set up for
the following contingent worker for PRG? He was an
employee who had to be moved to a contingent
worker.
46 Guidon users cannot see Admin projects in IExpense
to submit charges against.
INC0201010 Michael
Mehrtens
47 We still cannot add these employees or contractors to
Projects (PSA.) Either they are not reflected in the
HR list or they are reflected in the list but PSA will not
accept them on the Project:
INC0201115 Michael
Mehrtens
48 "Training time being routed to "project manager" and
not the supervisor"
INC0201908 Sarah Frandevi
49 his vacation hours should be approved by the
assigned supervisor. It should not go to Elcin for
approval.
50 "Hours logged to project 185 is going to supervisor for
approval, rather than the project manager"
51 PSA - OTL Issue - Manuel Reza Oracle # 3149620 is
not able to log time to Guidon Project 208 for week
3/31/2014 - 4/3/2014. He is assigned to the project
and getting an error message of "the resource is not
52 Adham Fahmi's oracle credentials are not working. INC0204211 Lavina Castelino
53 Time sheet entry INC0204219 Sinan Yurtsever
54 Current approver is Antoine Chahine, his counselor
and not his PM Nouredine al ounsi.
55 Need the oracle ID / password to get full access to
the systems
INC0204229 Selim Tanfous
56 OTL 1. When people approve expenses they are getting
notification that the delivery is delayed
2. Does that mean the approval is also delayed or do
they need to log in and then approve?
INC0204453 Lavina Castelino
57 Ticket for Caner Capay
When I try to enter expenses, I see the warning
"please enter an approver" on the first step of creating
58 Ticket for Sami Fayed.
Please create a ticket to give Oracle OTL and
iexpense access to Sami Fayed. His Oracle
59 Susanne Hensel Goodwin (31363850 has received
Laura Woolley's (3136394) time card. Laura's time
card should route to Lynne Harrold (3136415). Lynne
is listed as her supervisor in Oracle. Can you please
60 Approval routing going to Brian Shepherd INC0204925 Joe Kennedy
61 Need new subcontractor setup with Oracle access to
OTL and iExpense:
Oracle ID: 9807315
62 He is getting transaction control error, but for this
project he is allowed for both labor and travel.
INC0205889 Gokhan Guney
63 "Kurt Neckebrouk entered time for project 199 but it
went to himself. He was the project manager and the
project partner. Omair has changed project partner to
Omair but not sure if the entry already in approval got
64 Error while entering the time sheet INC0206265 Ozgun Yanaz
65 Hello,
We get an error saying " The Expenditure
Organization is not active".
66 I'm being asked to set up Approver Assignments in
PREPROD so that E-Loyalty OUs can be tested for
approval routing functionality. I can't access
PREPROD ( Unable to authenticate)
INC0206763 Lin Kossik
67 I am getting new error messages when trying to get in
to Timekeeper (see attached). Any help would be
much appreciated (Cara Swanson
cswanson@guidonps.com)
INC0207100 Michael
Mehrtens
68 Last week iKnowtion had a project coded as 119 GM
CLM. That code is not available this week. iKnowtion
needs to have a code for GM CLM. Can you please
reinstate it. Thanks
69 Please see the following issue reported by Bo Xu with
iKnowtion:
70 I would like to request two new non-billable project
codes for iKnowtion:
"IK Recruitment"
71 The following iKnowtion employees need to have
access to project #119, Task: Email & Customer Dat:
Ken Howes
Bingcan Chen
72 Please see the following message from iKnowtion
employee Nichole Yim:
This week the "GM Card" project has disappeared
73 Below timecard approval, which is about IP
development, should have gone to Banu (Knowledge
Management & Marketing Manager).
INC0209657 Banu Cetin
74 I am getting the below error when trying to login
oracle.apps.fnd.framework.OAException:
java.lang.NullPointerException
INC0209707 Noureddine El
Ounsi
75 Email from Belde Mavis,
Problem; As a nonconsultant , I would be able to
enter less than 40 hours. I would like to submit my
INC0209723 Belde Mavis
76 iknowtion employee Varchas Mukund is having
trouble with his time card for the week of 4/7. He is
trying to submit time but he is receiving an error for
each day of the week and project used. The error
77 iKnowtion employee Mike Stache is receiving an error
message when he tries to save a time card "A project-
level expenditure transaction control has been
violated" Do you know why he is receiving this
78 iknowtion employee Anhai Jin recieves an error
message when he tries to save his time card "A
project-level expenditure transaction control has been
violated". Do you know what is causing this error?
79 iKnowtion employee Heather Lawrence is reporting
trouble with templates. She says "when I try to use a
template I created, all of the "Project" values are
blanked out. When I try to add them, the "Task"
80 Receipt Accruals
Analysis and testing of the Receipt Required Accruals
to ensure these are posted at month-end and
INC0212444 Diane Saurini
81 Transaction Controls need to be defined/modified:
All Transactions Controls are defined as Inclusive.
(only the items listed are included)
82 Working with John Schmid:
-ADI
-Templates/Sources
83 The following team members in General Accounting
still do not show access for PSA (Projects) for any of
the eleven operating units (PRG Turkey, RG Dubai,
PRG Leb., PRG Belgium, PRG S. Africa, TTUS Corp,
84 Andre is not able to log in to Oracle and VPN as well. INC0213984 Andre Popov
85 Require access credentials for the following PRG
team member:
Name: Ulas Gulkirpik
Oracle ID: 8114742
INC0214784 Ulas Gulkirpik
86 When I attempt to go in to Time Entry I get the
attached error message. I have not been able to enter
time.
Thank you.
INC0215138 Michael Bolt
87 Jad Wehbe's expenses approvals are being directed
to Haitham (his councilor) they should go to Mounir
arous his PM,
INC0217357 Jad Wehbe
88 "Training time being routed to "project manager" and
not the supervisor" - Jad Baroudi
89 Michael Bawn - approving his own expense reports.
Workflow issue or project set up issue?
90 The reimbursement currency in the "General
Information" tab before I enter my expenses is shown
as "UAE Dirham".
INC0221182 Janel Newlin
91 Setup for Deferred Cost is not completed in
Production for eLoyalty.
1. Setup AutoAccounting Rules - Misc (below)
92 Please note that Sami Fayed's expenses are being
directly routed to Mounir Ariss for approval without
going through me for approval although I am his
Engagement Manager.
INC0225139 Cezar Serhal
93 when there are multiple projects, all PMs receive full
expense cards to approve even though expenses are
on different projects'
INC0225145 Mustafa Ibrahim
94 Email from Mounir Arous
This issue of wrong routing of approvals is common
and several team members have raised this issue.
Likewise, I received expenses approval of consultants
95 Somehow when I submitted my latest expenses,
seems like the approver is Aydin, whereas it should
be Tarek Dagher (my project manager). Can you
please inform me about this issue? Aydin is not even
INC0227997 Orkun Basaran
96 Access issue
===========
I reset my password but there is the same error
again. I faced with problem after enter the oracle. I
INC0228489 Saracoglu Ozturk
97 I need 2 expenditure types added in PSA. The
attached worksheet has the accounting logic for these
two expenditure types.
INC0228511 Jeremy Lund
98 PA New requirement is to modify the clearing account
department as per tasktype. This should change only
for contra expenditure type while the remaining
miscellenous should have department as 000. This
99 Include the PO number from each timecard ROW for
Subcontractors
Subcontractor Timecards are created in OTL.
100 Cannot search projects using the Search field. There
is a note that says "Before you can use this search
field, you must run the ADM: Rebuild Project Search
Intermedia Index concurrent program.". See attached
101 1) When a timesheet/expense is rejected the whole
report gets rejected instead of the individual item.
2) If an employee enters expenses across multiple
projects, all project managers receive notification to
102 Chenchen Mao is a part-time intern with iKnowtion.
She is not currently setup in Oracle. She is now
working on projects that are billable to our clients so
we would like to have her added to Oracle so she can
103 This ticket is for Manuel Reza, who is still not in your
system despite my previous ticket asking for him to
be added (he is NOT the Emmanuel Reza who shows
up, that is an entirely different person).
INC0231967 Cara Swanson
104 Please provide OTL and iExpense to the following
new subcontractors. Please email them their
credentials directly and copy Stacy Shanks at
sshanks@guidonps.com. She is the timekeeper and
105 Pop-up error message "Row 1 Charge Account -
Account generation failed. Contact Purchasing
Administrator if necessary." appears when we're
about to enter the sub-contractors in project - related
INC0233978 Randy Santos
106 Email from Jad Wehbe
Hi Omair,
107 iExpense
This is a continuation of ongoing iExpense issues for
Mike Bolt. He has only been having these issues
since PSA was launched. When he accesses
108 Please give Betty access to enter her time in PSA -
she will be under Guidon. Please also mover her
under Guidon in iExpense.
Thanks!
INC0235744 Betty Heide
109 Please give OTL and iExpense access to Jeremy
Miller, 9807845 and email him his credentials:
jmiller@guidonps.com. Please also copy Stacy
Shanks the PSA timekeeper at
110 Expense report #W2213439 - - for Project 127 - for
Larry Mead was routed to Brent Jameson for
approval.
Expense report #W2168448 --- for Project 112 -- for
111 Expense Reports W2288462, W2186455,
W2288467 all submitted today for Mike Bawnn -
Oracle ID # 3149108 is showing "Pending System
Administrator Action". Can you please advise who
112 Employee is unable to enter expense reports.
Here is the error message she receives when she
clicks "Create Expense Report" in the Oracle system:
INC0246029 Cathy McCall
113 This is for housekeeping.
For Data Conversion to Oracle Projects the following
Transaction Sources were defined by TCS to
114 Getting an error when trying to enter expenses,
Email from Jad Wehbe
115 Entering the expenses but encountered the error
shown in screen shot.
Error : No employer is defined for you. Please save
116 Currently project 120- ik Cablevision doesn't have any
tasks assigned to it. I would like to add two tasks
under project 120, please add the following: Pricing
Analysis &
117 iKnowtion new hire Apollonia O'Hare (ID 3166434).
Doesn't have iExpense or Timecard menu options on
her Oracle home screen. Can you please help me
make sure she is set up in Oracle with access to both
118 Getting error while submitting expenses.
Email from Rami Yazbek
INC0251652 Rami Yazbek
119 Not able to enter the expenses
Email from Ozturk Saracoglu
INC0251685 Ozturk Saracoglu
120 Please grant OTL and iExpense access for the
following new employees and subcontractors. Please
email Humam Tarabishi with user credentials at
htarabishi@1to1.com.
121 Please find attached error encountered at Iknowtion
sob.
INC0252864 Rhea Dacumos
122 I was in Oracle trying to look for a project (date range
starting with 5/12/2014) and I noticed that I could not
see 7 of iKnowtion's projects. Projects 118-124 were
no longer listed. Can you please look in to this? Why
123 Hello team,
I get an error message that my oracle user is not valid
anymore when I try to login to the new PSA Oracle
system.
INC0254857 Jonathan
Monestel
124 I cannot login to enter my timecard. When I try to
reset the password using my ID's it says: "This
account is no longer valid. Please contact the System
Administrator for further assistance." and if I try to
INC0255103 Andres Sandoval
125 Subject : Corporate Credit Card expense entry
Issue : The expense report skips the credit card
transactions entry and goes directly to cash and other
expenses. Please resolve.
126 Email from Aydin Akca,
When I click "Expense Report Details" the page
cannot be loaded. I tried this for multiple expenses,
127 One of my non-exempt/Hourly employees (Mario
Pena) needs to enter time today into the new PSA
system. He emailed me with a screen shot showing
that Oracle is not allowing him to submit time due to
INC0256343 Steven Pollema
128 PRG empolyees are enable to enter time in Oracle
Time and Labor and submit expense reports for the
week ending April 27. Project 224 is being used.
129 Working with TCS for Projects Apr-14 Month-end
Close - This is to observe/assist with the 1st month-
end close for PSA - for knowledge
transfer/awareness.
130 I got the errors when did the consolidation for
iKnowtion and Guidon new ldegers. Please see the
attachment.
INC0259181
131 I am trying to get in to Project inquiry in Oracle R12
and I am getting message:
n order to access this application, you must install the
J2SE Plugin version 1.6.0_26. To install this plugin,
INC0259212 Larisa Kravtsova
132 I wasn't able to find the subcontractor field in eLoyalty
US iProcurement.
133 Hi Team,
Kindly assign this to Oracle Financial Support
INC0260709 Elenore Jay
Dabalus
134 Please add a task type: CRM Solutions and map to
D445. I have opened another ticket to have that
department created as well so it may not be available
just yet.
135 When I log on to http://oracle.teletech.com:8000/
there are no options for payroll, as per Kristi DiLauro I
should open this ticket to get that solved.
INC0261803 Isaac Salas
Garcia
136 We (eLoyalty) are due to go live with Oracle PSA in
the next few days but I am missing options in my view
of Oracle PSA - I cannot see the options for time and
expense entry. So that I am ready to submit time and
INC0261837 Lee Clements
137 When I log into Teletech's Oracle r12 system I should
be able see two options on the left that say something
like "eLoyalty Ireland Self Service Time Entry, and
"eLoyalty Ireland Internet Expenses" or possibly
INC0261861 Nigel Wright
138 When I logged in http://oracle.teletech.com:8000/
where I view my pay stub, I should see 2 options
""eLoyalty US Self Service Time Entry, Teletech
Holdings US" and "eLoyalty US Internet Expenses"
INC0262893 Rupathika Balaji
139 Hi Dominic,
In addition to the Time and Expense functions (which
I can now see), I am also responsible for the
approvals of three of my team members. I don't know
140 Akdemir, Mr. Alpay and Caliskan, Mr. Serdar Hasan
are PRG Dubai employees per HRMS profile however
they were able to submit their expense reports are
PRG Turkey. Kindly check on this.
141 Susan will be one of our time administrators. She
needs the following responsibility added to her Oracle
profile:
INC0269687 Susan Olsen
142 Subcontractor Labor (APR-14) in Project 215 Guidon
US Project Billing Super with hours.
No Receipts interfaced FROM Purchasing for the
same.
143 Rename the concurrent requests found in Oracle
Projects to make the name clearer.
Old: TT Proportional Performance Revenue
144 Please give OTL and iExpense access to Didem
Karabay, 9808105. Please email the credentials to
Humam Tarabishi at htarabishi@1to1.com and copy
me MarieHanley@teletech.com. Thanks!
145 He is in the approval hierarchy for PRs for eLoyalty.
When Steve tries to 'View Requisition Details' on a
PR by clickling the link found in the email he receives
an error page. Otherwise, he is able to 'Approve' the
INC0272878 Steven Pollema
146 I was entering my timesheet but i am getting an error
when i tried to enter time against Code 492 .. Could
you please give me the permission on these codes?
INC0273798 Muhammad
Rehan
147 I do not have an option for "eLoyalty US Self Service
Time Entry, Teletech Holdings US" . Can you
please get my id setup with access to report Time and
Expense?
INC0273932 Darrin Mulligan
148 I do not have the menu option to view and approve
my teams expense reports - please add this menu
ASAP.
INC0274030 Paul Lupton
149 PSA - See notes and attachment please.
User is unable to login to the new oracle erp system
kindly reset and provide the URL for this person.
INC0274264 Eric Maude
150 -This ticket and the associated ppt. do not outline any
issue. The provided screenshot has an expense
report pending approval with no error message.
151 I don't have the eLoyalty Self-Service Time Entry
where I can create and submit timecard. Please
enable that link in my Oracle profie.
INC0274529 Mary Aludo
152 A task-level expenditure transaction control has been
violated. - Unable to use Task 'CS - Labor eLoyalty'
with project code 258.
INC0274651 Phillip
Basarabescu
153 Hello,
When I log into the Oracle PSA system to do my
timecard, I do not see the option for the "eLoyalty US
INC0274937 Stephanie La
154 When attempting to enter in my time into the new
Oracle timecard system, I receive a "The expenditure
organization is not active" error for project code "468"
and Task "Non-Billable". I receive the same error
INC0276098 Eric Quitugua
155 I went to back-enter my last 16 hours for Week
ending 5/4/2014. Friday's hours are to consist of 4
hour at Project 394, Task 1. The remaining 4 hours
at Project 388, Task 1. This task for PTO gave me
INC0276099 Russell
Dominguez
156 I am unable to save Timecards in the new Oracle
PSA system for eLoyalty Time
I get the following error:
INC0276101 Aaron Bessey
157 I am a timecard approver and sent a request for more
information to an employee. How does he resend the
timecard back to me for approval with the updated
information?
INC0276141 Todd Curzon
158 iKnowtion employee Rafael Bradley is having trouble
with his Oracle homepage. When he logs in his links
under the "Main Menu" on the left side of the screen
say "Undefined". He does not see his usual link to
159 I am trying to enter time for the Tuesday 5/6 and
Wednesday 5/7 for new project code 226 and task of
'non-billable'. I am getting an error 'A task level
expenditure transaction control has been violated' for
INC0276166 Frances O'Shea
160 In the old Oracle system we had access to project
code 204866 tasks 8, 10 and 11 for the various work
streams for this client. Now there is only one task -
can the other tasks be provided?
INC0276184 Frances O'Shea
161 My Teletech Oracle profile does not contain the new
links for Time Entry and Expenses. I've been
mandated to complete Time Entry before Monday of
each new week.
INC0276280 Adam Mak
162 "Search for Project" functionality is not showing up
and not displaying project codes so I could enter my
time.
I cannot enter projects manually on the new
INC0276346 Modie Jun Jr.
Versoza
163 Cannot complete Generate Cost Accounting Events
with a Manual Expenditure Batch for month-end
Accruals
This is a high priority item, delaying month-end close.
164 I don't see eLoyalty - US Manager Self Service
section in menu. I'll need to approve time cards for
employees in my group...Lee Toowey, Erich
McLaurin, Marco Manzanilla??
INC0276508 Juan Guerra
165 I can login but PSA web page doesn't open. INC0276521 Andres Sandoval
166 I don't have access to Eloyalty's PSA for time or
expense reporting on my menu
INC0276523 Christopher
Morley
167 No matter what I try to enter as a project or task, I get
the error ...."The expenditure organization is not
active"
INC0276674 Eric Yachym
168 During the transition, I lost the Project Manager
responsibility. Will you please assist me in getting
that permission added.
169 Hello Support,
I tried entering my time today for the two project/tasks
and the system gave me two error messages that I
INC0276880 Adam Mak
170 My employee, David Williams' timecard is being
erroneously routed to Paul Upton for approval. (Dave
Williams - employee ID-3121393)
INC0276919 Kenneth
Greenberg
171 My Expense Report function from my Oracle is not
working.
I cannot do expense. Please see attached
screenshot.
Versoza
172 For an expense report containing multiple
transactions charging to different projects, the
approval workflow for all projects route to a PM who is
responsible to only one project. Please refer to the
173 A PR id pending under my queue but I am not able to
see the field for additional comment so it can be
routed back to Supply Chain's queue who requested
addn'l information.
174 Hello team,
When I try to save or submit a timecard I get this
error:
INC0278298 Jonathan
Monestel
175 Please enable eLoyalty US Self Service Time Entry,
Teletech Holdings -PHL on the following profile. We
are all eLoyalty employees but based here in the
Philippines.
INC0278545 Jaymelyn Tan
176 Freight TASK TYPE creation in PROD for May Close INC0326596 Bob Kroha
177 Please assist on the issue encountered at Dubai set
of books. Expense reports we have audited is not
exported to AP module for payment. See attached for
your reference.
178 Error when I am trying to enter Robert Chahine's
expenses
Attached screen short for your reference.
179 - Bilal Haffar is a contractor in PRG and PSA system
doesn't allow him to submit less than 40 hours for the
week spanning from April 21st to April 27th.
Please find the screenshot attached
INC0279053 Bilal Haffar
180 Robert Chahine is getting the notice each time one of
his counselee sending his project expenses to his
Project Manager, also he need click "ok" each time.
INC0279072 Robert Chahine
181 When I am submitting expenses of Robert Chahine,
submission email is going to Sunitha D'Costa.
182 We can no longer run the export for project
expenditures. This is required for weekly project
reporting at eLoyalty
INC0279782 Steve Rodkey
183 Marvin does not have the Create Time Sheet menu
option in Oracle when he logs in. eLoyalty went live
with this function on 5/10/14, so Marvin needs the
ability to create the time sheet to report his hours on a
INC0280751 Marvin Edery
184 When signing in to TTEC Oracle
(http://oracle.teletech.com:8000), I still do not see
mapping for:
INC0280981 Alvin Serwelas
185 OTL OTL for out of scope BGs
====================
When signing in to TTEC's Oracle system
(http://oracle.teletech.com:8000), I am still NOT
INC0281010 Alvin Serwelas
186 So currently I enter their hours every week, but I don't
have credentials for them in the new system. What
should we do?
INC0281174 David Facer
187 There is no eLoyalty US Internet Expense link in my
profile. Please enable this link to me Mary Aludo and
Robert Dantes profile.
INC0281175 Mary Aludo
188 When I log into Oracle to submit my Time Card I do
not have the link on the left side to do this.
Everyone else has a Folder that expands with "time"
to Create a time card to view recent time cards. I do
INC0281863 Mark Cadena
189 I submitted an expense report for Gerald Luzynski
and he received this email (top portion is his email to
me and will help explain):
"Hi Deb,
INC0282638 Debra Gibbs
190 Javier is receiving error messages when entering his
time. We have tried several times and continue to get
errors. Other eLoyalty employees in Costa Rica are
having the same issue. Javier is unable to access
INC0282757 Javier Chevez
191 Donna Macdonald 3095551 Executive Director, Sales
She is having issue with expense support when trying
to click on purpose of the expense support and
INC0283575 Donna
Macdonald
192 Trying to enter an expense. After step 3, I get A task-
level expenditure transaction control has been
violated for each line item on my expense when trying
to click next on step 3.
INC0283616 Ryan Harris
193 I an unable to enter my time and expenses in the new
PSA system. I don't have the eLoyalty US Internet
Expenses link or the eLoyalty US Self Service Time
Entry link? Please advise.
INC0283999 Garrich Theisen
194 Please configure suppliers within eLoyalty to not
received approved PO's. List has been provided.
Thank you
INC0284082 Jeffrey Ferguson
195 ER pending sys admin action
=======================
Please check the issue of the Dubai expense reports
which are on Pending System Administrator Action.
196 Hi Sudipto
Can you please update the ledger and default
expense account for 8114818 (Harb, Rayan)
INC0286166 Dharamraj
Rathod
197 Assistance is needed for scheduling the 'Teletech PO
Receipts for Subcontractor Timecards'
The problem:
198 I am unable to see the option to create a timecard. INC0287734 Ian Carlo Jalique
199 Susan Olsen - Oracle ID: 3121410 requires the
following responsibility:
eLOY US - OTL Application Developer
200 Patrick Solan - Oracle ID: 3163440 requires the
following responsibility:
eLOY US - OTL Application Developer
201 My team member is a contractor and is unable to
submit time in the new Oracle ICS system.
She receives an error when requiring a PO. I show
her PO is 2259; yet the system errors when that is
INC0289726 Donna Marshall
202 Please grant access access to the following
employee trying to encode records on Oracle
Timesheet. Please point us to the right direction if
this is not the correct department/category.
INC0289841 Marvin Edery
203 Hi Team,
Please enable Teletech Philippines Self Service Time
Entry, Teletech Holdings - PHL for Michael Esteban.
INC0290161 Michael Esteban
204 eLoyalty [Revenue] Event Creation concurrent
process in failing with ORA-6502 for project 323 in
ELoyalty -- this is in Production.
INC0294341 Michael
Mehrtens
205 Hi Team,
Selim Tanfous 8113567 called in and requesting a
password Reset for PSA.
206 Hi Pankaj/Joe,
In parallel to the communications expressed on the
attached related emails, I am giving you this concern
INC0291298 Marvin Libed
207 Kindly check these Expense reports W2166442 and
W2217450 at PRG Dubai. Both were routed to
Pending Payables Approval without approval from his
immediate superior.
208 Attached Expense reports for PRG Turkey are on
Pending System Admin Action. Please assist to
resolve the issue.
209 I cannot submit my time, the error I get is "The
expenditure organization is not active". Please fix so I
can submit my time.
210 List of projects in time entry begin with project no. 136
when creating new timecard. Our projects begin with
no. 118 but are not showing up. Please let me know
if you need anything further. Thank you!
211 Hi,
My Org has been changed last week, but hasn't been
updated for the time submission. Please fix it and let
me know when can I do my time card. Thank you.lk
212 unable to enter task number for Paid time off on my
timesheet.
INC0292819 Alex Chavez
213 Unable to enter task number for Paid Time Off on my
time sheet
INC0292825 Alex Chavez
214 Mustafa Ibrahim is getting error, kindly enter an
approver.
Attached email with screen short for your reference
INC0312120 Mustafa Ibrahim
215 I am having difficulty with my initial expense report.
Talked to the iExpense team (Marshal Morgan) and
was told to open a case with ERP Admin to attempt to
resolve. I have an email with more information if
INC0293444 Rodney Johnson
216 Hello
Wanted to share the status of the je we created
today:
217 Deferred Cost is still failing with new errors:
Indirect Cost Clearing was missing the new Exp
Types
218 (From Swamy's List)
Cannot enter an expense for my AMEX. It says it
needs an approver.Expense report TTUS2146439
INC0208153 Andre Mehan
219 Can you tell us what these are for and when we would
submit these for the eLoyalty OU?
eLoyalty Billing Events (Monthly) Creation
220 I am getting the error message "The expenditure
organization is not active." for any time codes that I'm
using. Attached is the screenshot.
INC0294927 Ryan Escano
221 I am getting the error message "The expenditure
organization is not active." when trying to create my
time card. Attached is the error message.
INC0294933 Ryan Escano
222 Email from Selim Tanfous,
I tried to login to Oracle but couldn't succeed and
when I tried to reset my password through GSD, they
223 Email from Ashwin Cariappa
Hi,
INC0295344 Ashwin Cariappa
224 My expense report that I submitted last week is
missing and I still have not been paid out for those
specific expenses. The expense report as W2460468
and was created on 5/14. Please let me know if
INC0299902 Robert Layton
225 Please grant access to OTL and iExpense for the
following employees. Please email me their user
names and passwords.
226 iExpenses Hi everyone,
I am about to submit my expenses but again I will
have the same complexity as I had in my previous
expense submission:
227 I've received multiple concerns from eLoyalty
employees regarding expense reporting in the new
PSA system. Employees do not have visibility to the
reports after they have entered them in the system,
INC0299894 Kristi Di Lauro
228 i am unable to submit a timesheet and getting the
below error.
Timecard for the current period is open in another
session, please close the other session and try again.
INC0300231 Mayilvaganan
Kasipandi
229 Unable to view or populate the DFF for 'MS Call Type'
on Expenditure Items.
This should be visible on Expenditure Inquire and in
the Pre-Approved Expenditure Batch entry. (The DFF
230 This is for subcontractor Jeremy Miller. I don't know if
the one in your Ask IT system is the right one or not.
This is a follow-up to my discussion with the PSA
folks to allow you to track the issue in your system.
INC0302453 Jeremy Miller
231 I'm filing my internet expense report on
http://oracle.teletech.com:8000 but I'm experiencing
errors and found out with my teammate that this link
should be added on my account.
INC0302875 Jayson Joble
232 Intercompany Projects generation is getting an error
on the AP side. This is the first step in creating the
intercompany accounting.
233 Hello,
My username is OXISHAQ.
TASK0038716 Sanjeevan
Ratnathicam
234 Generic information on Oracle Project suites TASK0039456 Diane Saurini
235 Please grant Time Administrator access to me
(FLCALVO) and Randy Santos (RDSANTOS3) for
Guidon, iKnowtion and PRG.
TASK0040222 Fritz Calvo
236 For PSA, Oracle Projects, we need a responsibility for
the Projects Analysts called "Project Billing User".
This will be similar to the Project Billing Super User,
but they cannot have super user access. Please see
TASK0040249 Michael
Mehrtens
237 Please ensure new employee Cathy McCall has
acess to all of the following. I have put in two "broken"
tickets but haven't gotten any response on either, so
am just putting this in as a new systems access
TASK0041748 Girlie Mendaroz
238 hi All
Earlier i had access to book Account Receivable
invoices in the system for all PRG Dubai, Turkey,
TASK0044553 Ranjini
Radhakrishnan
239 Hi Team,
Kindly assist Sara Nguyen, She is having issues with
her oracle. An email was sent to your team with the
screen shot of the error message.
TASK0045315 Arnaldo II
Tarrayo
240 Ticket Created in behalf of Scott Fisher
"Here is the information for the options I need access
to.
TASK0045642 Todd Curzon
241 Mike Nathlich 3165622 Executive Director, Sales USA-
TTEC eLoyalty - Austin (01151)
- Need higher level of access for Oracle. User s only
TASK0046917 Darvin Villaluna
242 The eLoyalty Service Desk needs your assistance on
the reported case below. Thank you in advance.
Requester: Javier Chevez
TASK0048580 Dominic Hill
243 As we begin the 3Q CE, I will need to have the Oracle
Depreciation Projection report run and put into the
attached format
TASK0048591
244 OTL Timecards stuck in Submitted status
=============================
I have several employees with timecards stuck in the
submitted state pending approvals. Is there a way I
246 All of my Expense Reports in the new Oracle system
have disappeared and I am unable to see a status for
any of them. This has also happened to others in the
company as well so it does not appear to be an
INC0299650 Craig Timchak
247 I can't access http://oracle.teletech.com INC0310884 Ryan Swanger
248 iExpenses Unexpected error encountered
========================
Email from Amine Maddi,
He is getting an error message whenever he is
249 Close critical.
eLoyalty - what operating units have been turned on
and where was data migrated to? Don't see an
250 See attched list of people who appear to not be set-
up in OTL. Please confirm set-up so they may enter
time.
This is a tracking ticket for which Financial Support
Team is working with Oracle.
INC0187880
when creating the charge account, the location field
does not generate any data to choose from. it
INC0188945
"Samuel Shaffer is traveling again this week and his
Corporate Card is close to the maximum spending
INC0189377
Hi,
INC0190690
When I try to do my expense report it now asks me to
select an "approver", it has never asked this before
INC0192580
Hi, Bhushan - Please review the workflow for
DACUS2009441. Regina received this for approval
INC0193131
Workflows for journal entry approvals for Yasir
Mumtaz are coming to me instead of going to Ranjini
INC0194045
Please check this error encountered in PH and
PHBranch set of books:
INC0194907
We cannot confirm payment batch
(TTUSAMEX033114) in TTUS. The take action button
INC0194979
Guidon JE - not finding the approver in the workflow
INC0197880
No data in iProcurement
INC0200454
hi Team -
INC0201250
This is on behalf of Jerry Carpenter, who is not in
your system (see also ticket # REQ0038116). His
INC0204838
iprocurement does not generate approvals for me(
see attached screenshot)
INC0206829
265 Expense Report Issue
=================
Everything worked fine under the eLoyalty internet
expense as of May 12th.
INC0314145 Christopher
Labarbera
hello IT Team
INC0211190
Hi Bhushan,
INC0217887
I got the errors when did the consolidation for
iKnowtion and Guidon new ldegers. Please see the
INC0259181
Pulled reports for Audit for ELoy US Auditor access
are US employees. Kindly check.
PR approval notifications are missing under user
worklist
271 Expense report in Guidon are not exported to AP
module. See attached error please.
272 Email from Martijn Leenhouts,
Everytime I want to enter expenses for the past 2
weeks, I get this error message
273 Purchasing CR : PR approval Bob Kroha
274 Future events upload for eLoyalty Bob Kroha
275 Bilal's expenses should go to his project manager,
Selim Tanfous.
His expenses are submitting to Mounir Ariss.
INC0291044 Bilal Haffar
276 Last night when logged into Oracle and working on
expenses I had one report awaiting payment and one
saved that I entered last night but not yet submitted.
When I log in today, both reports seem to have
INC0293014 Christopher Gorr
277 GL AGIS Issue
=========
Duplicate orgs appearing for eLoyalty Europe
eLoyalty Europe AGIS is erroring out.
278 Getting an error while entering the expenses.
Email from Anuj Dhoot
INC0309723 Anuj Dhoot
279 Jeremy is a Guidon subcontractor. He continues to
face issues entering expenses. He can access the
iExpense screen but gets an error message when he
attempts to create a new record. Please review
INC0318355 Jeremy Miller
280 eLoyalty - not able to use a receive date of April
against PO's for eLoyalty. We should be able to
receive against any date and then the transaction roll
into the current open GL period - in this case May.
281 My Oracle Login is unable to display my project
reports in eLoyalty Canada PA Project Manager -
DXTAYLOR
when I try to find any of my projects, I get an error
INC0316427 Don Taylor
282 Need the remaining data migration files for eLoyalty
that TCS did. Example: Fixed Assets, etc.....
283 Phil Lawson (3152570), who reports to me, submitted
an expense report W2323449 on May 12 in the
amount of $1,619.76 for training. The last status Phil
saw on the ER was "Ready for Payment" around last
INC0295992 Gary Brink
284 "Approval List could not be generated" when
submitting PR 133 in eLoyalty US.
285 I created an expense report in the new Oracle system
and it had all the appropriate approvals. I logged in
today to check the status and the expense report is
not longer visible.
286 iExpenses When I submit an expense report in Oracle for
approval, the workflow sends approval request to Ken
Greenberg. This is incorrect, as Ken is not my
Employee Manager, workflow should go to Ryan
INC0316655 Juan Guerra
287 iExpenses ER pending sys admin action
=======================
Expense Report W2493446 is stuck in a status of
"Pending System Administrator Action".
INC0319765 Jesse Beatty
288 Expense Report W2323453 was approved two weeks
ago but has not yet been paid. Additionally, it has
disappeared from my view in the expenses module.
Please assist.
INC0319768 Jesse Beatty
289 CRITICAL - TeleTech Holdings, Inc.- Oracle (Teletech
Holding - Prod): 1 Sessions are Blocked
INC0320529 Chandra
Govindarajan
290 When logging into my Oracle access, there is an
undefined folder. It appears that my Oracle profile is
currently not configured correctly to allow me to
submit my time and expense. Please assist. Thank
INC0312793 Anisha Hullihen
====================
When trying to create a timesheet I am unable to use
any of the "Hours Type" or "Cost Centre" drop down
292 Please check on the issue of this Belgium Expense
report which is on Pending System Admin Action. See
attached please.
293 Please review BCA setup + Card Program ID
mapping for US operating units
(Teletech,Guidon,iKnowtion etc)
INC0296223 Christiane Chan
====================
When attempting to create a time sheet I see the
message "Your Application Set does not match the
INC0305590 Edward (Ted)
Shanahan
295 Added Missing Labor Rates for eLoyalty employees
based on:
Our initial load from OTL to Projects
296 OTL I get the following error when I try to enter the
information from the "New Project Listing" for Time
Card entry that Pollema sent out that we're supposed
to use.
INC0306858 Michael Rhoades
297 Not able to receive with April dates in PSA for
eLoyalty related PO's.
298 PA I cannot seem to get to the Oracle hours for my
projects using Expenditure Inquiry
Project selection, nothing seems to happen, no errors
no access
INC0313465 Joseph Salemi
====================
Lee does not have access to enter his time into
Oracle PSA at this time. He needs this access to
300 With the new Oracle PSA upgrade, I have been told
that we have to re-request the "US PA Project
Manager" functionality be added back in. This should
have been added when the migration occured. Could
301 Expense report error with the status of "Pending
System Administrator's Action".
INC0314858 Ayan Sen
302 Good afternoon!
I have 2 employees starting in Dubai on Sunday,
June 1st. These individuals are new Partners for PRG
303 OTL eLoyalty contractor Sara Nguyen (9804000) does not
have access to Oracle PSA to enter her time. Can
she be provided access at this time?
304 Unique constraint - Custom Receipt Process
====================================
Hello Miss Diane, error in inserting rce transqaction
:ORA-00001: unique constraint
INC0321893 Joseph Avellano
305 Michael has hit several errors when trying to create
an expense report. the latest error:
Project Expenditure Organization: Please enter a
value in this field.
306 PA Funding Screen Lock Issue
There is an error that we are recieving within the
funding screen that indicates :
307 I am unable to make any changes in iProcurement to
my receipt #16 - two line items, both for vendor
Friedrich von Tucher, 24 and 22 hours on PO's
7100011 and 7100013 respectively. It will not let me
INC0322487 Cara Swanson
308 Issues with May receipt for subcontractors and create
accounting receipt. Please refer below for the status
of each OU.
309 People outside of OTL -- workaround
labor setup not complete in Ireland.
pre-approved batch will not cost/recognize Empl Cost
Rate Schedule
310 iExpenses Semih Akan is getting below error,
"Pending the system administrator's action"
INC0322893 Semih Akan
311 iExpenses Aydin Akca is getting an error with below report
number - error message is "Expense Pending System
Administer Action"
312 iExpenses Not able to enter the expenses -
Attached email with screenshot.
INC0322903 Reda Bennadi
313 OTL Set up of all PSA employees to make sure we have
time groups, operating units, etc. all assigned
correctly.
314 iExpenses eLoyalty iExpense reports for payment do not have
the banking information for direct deposit over from
Oracle 11i data migration. Need to bring over for all
eLoyalty US, Ireland, UK employees.
315 Deferred Cost is still failing with new errors:
Indirect Cost Clearing was missing the new Exp
Types
316 Project Performance Reporting is failing:
+-----------------------------------------------------------------------
----+
Project Intelligence: Version : 12.0.0
317 my colleague Didem (her oracle ID is 9808105)
cannot access her PSA OTL & Expense. please help
her at dkarabay@1to1.com
INC0301998 Humam
Tarabishi
318 The eLoyalty US Self Service Time Entry menu is not
available when Kleetus logs into Oracle. He needs
this access so he can report his time accurately.
Thanks!
INC0302558 Kleetus Edwards
available when Aaron logs into Oracle. He needs this
access so he can report his time accurately. Thanks!
INC0302561 Aaron Adams
available when Ryan logs into Oracle. He needs this
access so he can report his time accurately. Thanks!
INC0302564 Ryan Esber
321 My Teletech Oracle is missing the folder for Time
Entry. I cannot use the new system for Time Entry
unless I have that folder. My employee ID is 3165503.
If you need any other info, please let me know. My
INC0304023 Alejandro Aviles
322 Intercopmay Projects generation is getting an error on
the AP side. This is the first step in creating the
intercompany accounting.
323 PSA PW Reset
Hi Team,
INC0308415
324 Increase the frequency of Scheduled Requests for
Projects to every two hours so we have reporting
information available in Hyperion.
325 Increase the load/interface frequency to Hyperion
from Oracle Projects to every two hours to ensure we
are more in synch with costs/commitments posted to
Projects.
326 Urgent request to reset the password for the below in
Oracle
Username: PRGDUBTKEMPL
INC0317847 Yasir Mumtaz
327 Erin Caplin Oracle ID # 3065968 needs to have the
following access for PSA :
TTEC Worklist Timecard Approval, TeleTech
Holdings US
328 2 people missing from the time report for iKnowtion:
Michael Stache
Bo Xu
329 This is for Ron Wince's iExpense.
He has not been able to get expense reports to go all
the way through the system. It was mentioned by PSA
that Guidon's are getting stuck in the workflow and
INC0320714 Ronnie Wince
330 I have a previous case open, but the case owner will
not follow up to resolve. Tied to incident
INC0313850.
331 A task/transaction control error keeps appearing
when all the proper tasks and transaction controls
have been set up on the project.
Attached you will find an image of the error.
INC0321658 Daniel Terrazas
332 iExpenses Missing Supplier set up on Subs - part of data
migration and should be set up in oracle.
333 Andre Popov is not able to log in to Oracle PSA INC0322907 Lavina Castelino
334 hi All
when i log in Timekeerper's access in PSA (Dubai), i
get the attached error.
335 OTL hi All
Fadi khater is getting an attached error while entering
his timesheets.
336 GL Please assist on the issue encountered at Guidon
sob. See attached email for your reference.
337 iExpenses Getting below error for Ismail Daggecen,
"Pending System Administrator Action".
INC0324242 Ismail Daggecen
338 Generic information on Oracle Project suites RITM0040651 Diane Saurini
339 Please ensure new employee Cathy McCall has
acess to all of the following. I have put in two "broken"
tickets but haven't gotten any response on either, so
am just putting this in as a new systems access
RITM0043041 Girlie Mendaroz
340 The eLoyalty Service Desk needs your assistance on
the reported case below. Thank you in advance.
Requester: Javier Chevez
RITM0051248 Dominic Hill
341 I went into Oracle to approve timecards and noticed
that my submitted expense report is missing. I
performed a search and notice that it is gone from the
system. The report ID was W2307468
TASK0048471 Rodney Johnson
342 iExpenses Is there a way to populate all of the Project Codes in
an Expense Report with a Project code? Right now
we have to individually enter the project code for each
expense and wait for it to refresh.
TASK0051064 Kishore
Pardasani
343 eLOY invoice print does not print anyting. INC0324896 Kaushik
Gonuguntla
344 Cash
Managemen
t
May I request for the inclusion of the HSBC bank
accounts .bai files to our daily .bai loading to Oracle.
Below is the list of all the HSBC bank accounts.
INC0298286 Juvy Ann
Balonsay
345 OTL hello All
April periods are close for Timekeepers. This is
urgent.
346 iExpenses Email from Caner Capay, he is getting below error
while entering expenses.
- Pending system administrator action
347 Dominic,
Ozan has been able to login in the past but I believe
that this password is expired. He tried the password
reset on the Oracle home page but did not receive an
INC0324419 Ozan Cigizoglu
348 OTL iKnowtion employee Fred Phillips did not code
Monday, May 26th as a holiday on his time card. His
time card has been approved but I would like to
change the 5/26 to record for Memorial Day. How
349 April and May OTL mass time card approval for all
submitted time sheets.
350 Time card on Toriello, Joe -- could not have 2,440
hours in one week. Week of 5/12/2014 - 5/18/2014.
Showing in a submitted status. Please look into how
this is occuring in the system.
351 Von Tucker, Friedrich -- how getting 3,584 hours on
the 5/19/2014 - 5/25/2014 time card? Need to
research issue here of how this is showing up in the
"Working" status and get corrected before anything is
352 We have some time issues on the following people
for April and May hours. Don't know how the system
is getting this for hours but it is way more than we
have in a 24 hour period.
353 Purchasing The User Name on Receipts created from the custom
process from OTL Timecards
places 'Jeffrey Guevarra' name on the Receipt.
354 GL I am trying to uplaod an ADI template into ELoyalty
Canada, and am getting an error message "Eloyalty
Canada is invalid. Enter a valid value for the Mapping
column ledger." When I try to search for the Eloy
INC0328191 Allison Walker
355 OTL I cannot enter time for eLoyalty employee, Damien
McGuinn in Ireland, for the week of 4-28 thru 5/4.
Please advise.
356 iExpenses hi All
Below Normal contractors (SMEs) are not able to
expense in PSA.
357 iExpenses We are unable to move any expenses. So if they are
submitted into the wrong task it says the source will
not allow the transfer to a different task.
INC0328289 Patrick Solan
358 Purchasing For PSA subcontractors, receiving for OTL is
automated and so the WF mailers informing
requesters to receive in iProcurement are
contradictory, causing duplicate receipts, and
359 OTL My timecard for May 26-June 1 is stuck in a submitted
state. I have resubmitted twice and the time was
approved by my EM. Will you please assist in helping
me to determine why this is stuck in a submitted
360 iExpenses Expense reports audited for Guidon,PRG Dubai and
Turkey are not exported to AP module. Kindly check
361 iExpenses Expenses withdrawn and resubmited but status is still
withdrawn
INC0331146 Fahim Parkar
362 iExpenses I submitted Expense Report ref: ELOYIRE2726450
but the expected approval request did not get
received by my manager.
The approver the request went to is unknown.
INC0331444 Markus Krampe
363 P is seeing expense reporting coming in for payment
in Guidon without any approval. Need to check the
workflows, etc
364 Hyperion This morning we had a meeting with Omair Ishaq,
and he has reported and issue with at least one
employee that shows as active when actually is
inactive.
INC0333350 Matias Panario
365 Hyperion Omair has requested to use the department &
location information coming from Oracle HRMS
instead of using the current Project. Also the
organization is needed as part of the reporting
TASK0052649 /
RITM0056039
Matias Panario
366 iExpenses Kindly check on the issue for expense report
#ELOYIRE2726450 for Krampe, Markus as his report
is on Pending System Administrator Action
367 OTL I have a new hire who is starting on the 10th. Please
grant OTL and iExpense access to Oguz Aslan,
8115821.
368 PA We have an issue where we need to change the
budget to complete the Proportional Accounting
Revenue Recognition process, and we are
encountering the following error when trying to update
369 PA Description: Short term we are trying to get a query
to list all roles per Project. If we quickly get a query
we can move to excel send to POMs to
review/update relevant projects.
370 OTL Enhancement request
==================
ALL PSA Workflows to accommodate Terminated
Recipients and take another path.

371 iExpenses When accessing the exposed URL for Oracle - I am
able to log into Oracle and when I click on "Create an
Expense Report" I get the error message contained in
the attachment. I am a FTE of Guidon. I was not
372 PA Needed report for PSA to make sure we have
projects set up correctly. DRAFT copy of data fields
being requested attached to the ticket
373 Purchasing New requirement
==============
Request for PO accruals to be reset so that they
reverse out when AP invoice is applied and the
Invoice data hits the P&L instead of the 2020
account.

Change Order Request for TCS / IT
374 iExpenses I have tried to withdraw and re-submit Expense
Report No. W2356446 on behalf of Koos Basson, but
the status of the report remains "withdrawn". Please
could you urgently help with this as the expenses are
long overdue for payment (initial report date is 22
INC0342441 Sheethal Kalua
375 PA POC calculations
==============
The ability to adjust Expense Reports should be
setup in Projects. Expense report costs charged to
376 PA Intercompany invoices failed AP Invoice Import with
Flexbuilder error: All Transaction Controls have been
fully defined for Receiver Projects. Unable to find the
error and unable to Import the Invoices for two OUs:
378 PA iExpense -- controls in place so that these types of
expenses don't get coded against the labor tasks.
Otherwise, the labor Percentage of Completion
calculation will not work correctly
379 iExpenses When I try to login to Oracle I am constantly
presented with the following message - You have
encountered an unexpected error. Please contact
your system administrator for assistance. Here are
INC0344326 Paul Phillips
380 PA Please check why there are projects that Elcin is not
able to view in Project Accounting module. In this
instance, refer to Project# 534 in PRG Belgium.
381 OTL Implement OTL in UK and Australia Business Groups
=========================================
==
Create Responsibilities, assign to proper Timekeeper
382 PA Please enhance the Project List query and add ALL
Key Members role and Name with start and End
Dates.

383 Please add the following person to the eLoyalty
Canadian SOB. I need this person to appear as an
option for project manager.

384 Please add the following person to the eLoyalty
Canada SOB as an option in the "select a project
manager" field. I need to be able to select this person
as a project manager.

385 OTL Please create user IDs for International Business
Group Users:
they need to enter timecards and iExpense reports
386 PA All the hours for my project team are not
downloading/coming over in Oracle. In the attached
workflow mailer email, you will see that he submitted
his timecard on Sunday night and I approved on
INC0347401 Jennifer
Kammerer
387 iExpenses Please find the attached screenshots for Robert
Chahine's expenses.

In the system it is showing that both the expense
INC0347251 Robert Chahine
388 AR I work in the tax department and I file sales and use
taxes for eLoyalty on a monthly basis. Lori Murray
usually provides me a US Sales Tax Report from 11i
that I use to file my tax return. I do not see a report
TASK0053949 Heather Chunn
389 OTL eLoyalty's subcontractor M Sanchez has problem to
submit his time (he has a PO).
Sanchez, Michael 05/05/2014 - 05/11/2014 0 See
Notes and Error 1 tab
390 iExpenses Kindly check on the PRG expense reports which on
system issue. See attached email for your reference
391 Dear PSA team,
I have problems logging in the PSA portal. The
system prompted me to change my password
INC0341850 Yara El Chamaa
392 I am unable to access either
https://oracle.teletech.com:8000/OA_HTML/ or
https://erp.teletech.com/ to enter my times or
expenses. This issue has been ongoing for the last
INC0340810 Craig Timchak
393 Please give new employee Matt Valtin, Oracle ID
3167254, acess to Oracle PSA (timecard entry and
iExpense).
Thank you.
INC0338941 Matt Valtin
394 The below profile is inactive in the system. kindly
activate.
USERNAME: 8111424
395 Kindly allow me access to CCi code 296. I just
handled this account last week and upon filling them
this morning in Oracle PSA then I've encountered an
error. see screen shot attached
INC0324338 Jayson Joble
396 Cash
Managemen
t
eLoyalty Canada Cash Management
397 iExpenses I have run the query to pro-actively check Expense
reports that appear to be 'stuck' -- Pending System
Administrator Action
Teletech_iExpense_SQL_query.sql. Apologies if
398 iExpenses ELOYUS2990465- ER is not showing up in his
workflow queue for him to approve. The report itself
has a status of pending administrator action
Dabalus
399 iExpenses Can you please also check if the expenses and self
service options have been setup for my account?
I do not seem to have access to any system menus to
allow me to check/update bank details.
400 AR Every YUM Brands Invoice i print only comes out with
one bill to address. We have around 50 different bill
to address which change. It prints as CT Pizza which
it is locked as that when printing it.
401 Unable to access links under International Triage.
See screenshot
INC0333992 Donna Marie
Geniza
402 iExpenses Status to be changed from "Pending System
Administrator Action" to "Pending Payables Approval"
for Yavuz Tunc for the expense report W2324448,
W2325448 and W2336465
403 iExpenses As per checking, expense report ELOYUS2990465 is
showing "No status". It should be under "Pending
Payables" status for us to be able to audit and
approved the expenses claims
INC0349597 Joan Bacuetes
for Selim Ucer for the expense report W2322447
for Mounir Ariss for the expense report W2335450
406 DBA We are hearing from the business units that
iexpense is timing out before they are able to get
their expense reports submitted. Would you please
extend the time out time by an additional 15 minutes
for Andre Popov for the expense report W2334446,
W2334448, W2334449 and W2334451
for Caner Capay for the expense report
PRGTR2729448
409 PA Hi
Team
I need your help creating a new Project code call
"Nesting" for the Parent Client DISH NETWORK 159,
TASK0054466 Daniel Fernando
Mijares Ponce
410 iExpenses Hi
These expense report are currently under "Pending
System Admin Action".
ELOYIRE2954450
411 PA When we run the streamline process to transfer
invoices to AR, it takes over 20 minutes to run. It use
to take under 5 minutes in Oracle 11i. Can you
please look into this and see if it could finish faster.
for Aydin Akca for the expense report W2389447
413 PA Please provide the ability to populate the [Customer]
PO Number on AR Invoices (without having to enter
it individually on each Invoice each time) - can this be
stored on the agreement and included in the Printed
414 iExpenses I cannot seem to enter my expense report and is
getting error. I have attached the screenshot. I have
tested this before and was able to pass through that
but now it is erroring out.
Versoza
415 PA Please add Kishor Ebango as an employee option in
all eLoyalty SOB. If you need an employee number,
please inform me and I will request it from the client.
As of now they did not provide one for him.
416 iExpenses I have submitted my expenses for the month of May. I
have received the reimbursements for per diems but
other expenses have not been paid as the receipts
were not attached. I have attached the receipts for
417 GL We are getting error in "Cannot be closed due to
some unprocessed accounting events or
untransferred journal entries".
INC0353672 Kayla Watson
418 PA Completing all outstanding labor to-date for May-14
period, exceptions due to Missing Rates (NO_RATE)
for Jeremy Lund to populate the rate tables
419 PA Cleaning up all outstanding issues for APR-14 PA
Period and running the PRC: Sweep Transaction
Accounting Events to move outstanding items to
MAY-14 PA and GL Periods in order to prepare for
420 AR The eLoyalty Invoices are very rough. We need to
get them to look cleanier as the Oracle 11i did i can
submit a example of a invoice which is unacceptable
to send to the client.
421 Sys Admin I need access to the Project Manager module. INC0353335 Curtis Henry
422 Please modify eloy Canada payment instruction file
name instead of number
423 Please modify Iknowtion payment instruction file
424 Please modify the Guidon payment intruction file
425 Sys Admin This is for Oracle PSA, which isn't an option in any of
the "need something new" choices.
Please give full POM access to Matt Valtin, Employee
TASK0054853 Cara Swanson
426 iExpenses Hi, I have been asked to approve expense report ID
GUID2883457 / 6969016. The reimbursement
amount should be $500. The report consists of an
airline ticket together with the credit for cancelling the
INC0327054 Simon Harriss
427 PA I need to have the functionality of revenue holds
turned on for revenue events (similar to Billing holds)
for May close. ASAP please
428 AP PSA Project - TeleTech American Express
Transaction Loader- eLoyalty Add on Code Migration
TASK0054792 Christiane Chan
429 iExpenses Reda Bennadi is not able to access Oracle PSA.
Thanks
Yasir
INC0357894 Reda Bennadi
430 iExpenses Error page on clicking link for iExpenses INC0357896 Mounir Ariss
431 Sys Admin I need to have access to the "eLoyalty US PA Project
Manager" through the Oracle PSA system. Attached
is the screenshot of the folders I need to have access
to. I currently have access only to the "US Internet
INC0356577 Olman Gonzalez
432 Sys Admin I need access to the "eLoyalty US PA Project
Manager" folder.
INC0356580 Olman Gonzalez
433 Sys Admin May I request for Oracle access. Thank you.
My employee ID is 2123544 and start date is on June
9, 2014.
INC0358348 Joseph George
Paragas
434 iExpenses Hi, I would like to seek assistance regarding some
PSA Expense reports under " Pending System
Admin. Action" kindly provide assistance to route
under "Pending Payables Approval" -Thank you
As of Report Number Name Number Operating Unit
435 iExpenses There's an expense report error " No Status" in
ELOYUS3098465 kindly provide assistance to route
this in pending payable status. this needs to be paid
immediately thank you.
436 PA Project Status = Pending Close
Users have voiced the requirement that Expenses
should be Allowed when the Project Status = Pending
Close,
437 PA eLoyalty Canada Auto Accounting Diane Saurini
438 iExpenses Expense Reports of Akyurt, Mr. Tunc under PRG
TURKEY are being routed to AP without manager
approval. Thank you.
Dabalus
439 PA Requesting new Tasks to be created in OTL.
This is related to the HCR project, team is requesting
that the new Kronos codes (exception time) to also
have a corresponding task added to OTL for
TASK0055146 James Nelson
440 PA Reopened from INC0313465: Something is broken
with my software: Oracle
INC0313465
==========
INC0360295 Joseph Salemi
441 Sys Admin Hi Team,
Kindly assist Scott Fisher together with Ronda
Koneski, and Don Taylor with their access to the
INC0359521 Scott Fisher
442 OTL HI No subcontractors for eLoyalty can enter their
hours. It has been a month since a SUB could enter
hours. The PO's are not working event tough we
have updated them.
443 AR I tried to Submitt Accounting for May AR in eLoyalty
US, and it error'd out. Attached please find the Log
file. We need someone to look at this and resolve it
so we can close AR. Thanks
444 Sys Admin Kindly reset the password for Oracle PSA.
Employee ID: 8115704
INC0362452 Altug Simsek
445 PA Requesting new Tasks to be created in OTL.
This is related to the HCR project, team is requesting
that the new Kronos codes (exception time) to also
have a corresponding task added to OTL for
RITM0058715 James Nelson
446 PA Please provide a list of Projects, Tasks and Oracle
Expense Report (transaction source) detail
expenditure items that are charged to a 'labor' task
with POC enabled. Please provide by OU.
447 OTL Run Hours time report and Missing time report for 31-
mar-2014 to 15-jun-2014
448 PA We need to resolve an invalid AA rule assigned to
Labor Cost Account for the Function of Contract, All.
In production, the Account Rule used to derive
Location was improperly selected as: TT Location -
449 OTL OTL timecard error: PO insufficient funds
================================
Guidon subcontractor Freidrich von Tucher is
attempting to submit time against two POs and is
450 Purchasing Need both the PO Item Categories and PSA
Expenditure Types. Needs to include GL coding
451 iExpenses These PSA Expense Report are under Pending
System Admin Action, please route this to pending
payables to be processed for payment
452 Purchasing eLOY & Guidon PO correction for Subs
453 iExpenses PRG Exp report ?????
454 PA eLoyalty Billing Events(Monthly) Creation and
eLoyalty Billing Events(Monthly) Load to Custom
Table. One of these 2 jobs is not inputting the correct
amount when entered. i put in a revenue amount of
455 OTL iKnowtion Timekeeper facing errors in time entry
====================================
For Debbie Gibbs - I tried entering timesheets for both
people who didn't have any time entered and the
456 AP When creating a address for YUM it gives me error. i
attached a screen shot of the error. Also i would like
to know what the location code is used for to help me
figure this out.
457 Sys Admin Keith does not have the timekeeping and expense
entry options when he logs into Oracle PSA. He
needs to report his time on a weekly basis, so he
needs access to the timekeeping function. Please
INC0366705 Keith Morphis
458 AP Expense reports audited at PRG Dubai did not
interface to AP module. See attached error and list of
employees for your reference.
459 iExpenses ER: negative Reimbursable Amount is doubled in the
Approver Amount field in Approver Notification

Whenever user enters a negative value in expense
INC0371159 Indumathi
Soundararajan
460 AP expense reports for Guidon did not interface to AP
module. kindly check. See attached please
461 iExpenses Hi Team These ERs are under pending system admin
action kindly route to Pending payables
W2336465 Tunc, Mr. Yavuz 8111416 PRG DUBAI 2-
462 OTL Access to Belgium is showing the attached error.
Username: PRGBELTKEMPL
463 OTL A subcontract Amine Maddie entered booked more
hours than what is mentioned in the purchase order.
Hours in Purchase order: 280
464 Purchasing I am setting up a new contingent worker in Oracle
PSA for eLoyalty. The supplier, J Lauryn Associates
is not in Oracle PSA at this time. What steps do I
need to take to have this supplier added? Thank you!
465 iExpenses TTUS2306482 and TTUS2306482.1 is not interfacing
in AP module. Rejection reason is Expense report line
and distribution totals do not match. Please assist.
INC0372285 Dennis Villostas
466 OTL Hello - I have an employee out on maternity leave.
She completed time cards before she went out on
leave but coded them all as sick time. I don't think
that is the right code but I don't see an option for paid
467 AP GUID2571456 ( for Friedrich von Tucher ) did not
interface to AP module. Kindly check the issue.
468 PA Transaction controls issue from Debbie Gibbs ???? Bob Kroha
469 AP Please check the paysite of Perumal, Vemendree at
PRG SA. Expense report did not interface to AP
module. See attached
470 iExpenses Approver has left the company. Approver needs to be
changed from Andre Popov to Mounir Ariss. Below
expense report for Mohit Ahuja is blocked due to this.
INC0377628 Mohit Ahuja
471 iExpenses Expense reports I create on behalf of others are
directed to my manager for approval whereas the
approvals should come from their own managers.
472 AP Amex charges and expense report of Manuel Reza(
GUID3155450)did not interface to AP module. See
attached for your reference. kindly assist to resolve
this imemdiately.
473 iExpenses Error - A Task level expenditure transaction control
has been violated. (Screenshot attached)
Charbel Kfoury
INC0377633 Charbel Kfoury
474 GL There is currently no workflow set-up for journal
entries for eLoyalty Canada's set of books in Oracle.
Could you please set-up the workflow for the JE's?
This is close critical since we will be booking JE's for
INC0378911 Allison Walker
475 OTL Hi When attempting to add Sara Nguyen ID: 9808585
to the MS subcontractor group in the time keeper
screed i get the error This person does not have
preferences for the selected effective date.
477 PA I can not open the Projects PA Project Manager
selection
INC0359481 Jasper
Thompson
479 AR The invoices for eLoyalty Ireland are not correct.
Please see attached. Invoice #900003 is correct.
Invoice #900001 thru 900002 are not. They are
duplicating lines and charging tax twice. This needs
to be fixed
480 PA Can you please check on this error? It says "This item
would violate a task-level transaction control" when
the consultants are submitting their timesheets. The
consultant is already assigned to the project; Labor is
481 PA Can I please get the following responsibilities in
Oracle:
eLoyalty Ireland PA Inquiry
eLoyalty US PA Inquiry
eLoyalty Canada PA Inquiry
TeleTech US PA Inquiry
482 OTL Sara Nguyen is not recognized in Timekeeper
assignment or PO . Please see attached for full
history
483 iExpenses Please check the issue on W2350446 at PRG AE. It
has been resubmmited however status is still
withdrawn
484 HRMS Please create a new DFF on the per_assignments_f
table to identify 'PSA Resource' - yes / no
This will enable queries, audit analysis of 'Setup' for
485 iExpenses We can't find the AMEX entry -$ 2,920.27 for
W2305448 in Iexpense and AP module. Kindly check
486 OTL Carlos Escalante (9804685) timecard error - "No
assignment exists with the given information"
487 OTL Subcontractor John Bell (9801899) timecard error -
Invalid PO.
488 OTL Need for the PSA Time Card Export to be timed to run
on June 30th at 02.00 am MST and emailed to Yasir
Memtaz - ymumtaz@1to1.com
489 OTL C Norberg (9807625) No assignment error- see
attached Per Sudipto "Doesn't have a job but that
should not stop him from having an assignment.
Checking his hierarchy. He is all set. create a ticket
490 All Request for reports to be run by TCS during June
2014 QTR end close
491 PA PIE report for eLoyalty - status and ability to start
running on-demand or for us daily
492 OTL Hello - iKnowtion had 3 new hire's in June (1 regular
full-timer and 2 summer interns). Both were set up
with access to Oracle for PSA time card entry
however, when Debbie Gibbs runs her monthly
493 OTL cannot enter my time in time sheet.
Please see attached file
INC0387050 Milad Safadi
494 OTL Nick Aspenwall (9805945) has no assignment error.
We thought it was because he wasn't associated with
an org, but that was recently fixed and the problem
continues. See attached
495 PA We need to create one or a couple (hardware,
software) of PSA expenditure type(s) for Product
Resale. They would map to account 5845 and dept
443. This is needed pretty quick
496 PA We need tio create an Oracle view for PSA that is
called PA Inquiry, so that we can provide inquiry
access to folks that need insight into PSA. This is a
critical role that needs to be developed ASAP. Thanks
497 iExpenses I cannot process my expenses, an the deadline is
today.
Keep on getting the following error message:

INC0388725 Hassan Khater
498 iExpenses Kindly look into the Error Michael Yehya is facing
while entering his expenses (Attached)
INC0388742 Michael Yehya
499 iExpenses When I click my expenses, I get an error (attached)
saying "a task level expenditure transaction control
has been violated" and can not proceed to submitting
my expense
500 GL We are UNABLE to find any Projects Journals in
eLoyalty Canda for Jun-14 period
I have interfaced the Labor to GL for eLoyalty Canada
501 Sys Admin Please grant me (9808605) the same access to the
Oracle PSA Test System as Bob Kroha. Laura Ward
can approve. I need this access to validate PSA
procedures.
TASK0059036 Bob Kroha
502 iExpenses IExpense status; Pending system administration
Expense Envelope Number: PRGLEB2883456
INC0390016 Michel Naime
503 OTL I accidentally submitted a timecard this morning for
this week (30 June through 6 July) and need to have
that deleted, please.
INC0390262 Lawrence
MacGregor
504 EB Tax The tax functionality was working, but isn't working
anymore, on invoicing. This is the ticket for Kayla
Watson's e-mail.
INC0390831 Bob Kroha/ Kayla
Watson
505 iExpenses I am unable to create a new expense report.
I am prompted to enter an "approver" but i do not see
a way to provide this information.
Please correct or provide information for me to
resolve ASAP since i have expense reports to file.
INC0391323 Donna Marshall
507 Purchasing PO Receipt Issue
508 Noetix Noetix Issue
509 GL Oracle Financials
I get the error message when try to upload the AGIS
entry. I changed the template few times and still does
not work
INC0393255 Joanna
Maciuszko
510 PA Please check why Harb, Mr. Rayan is not available as
resource in the create cost budget while he can be
assigned in the project transaction control. Do we
have different set-up for this? Appreciate if you could
511 GL Pleae fix my AGIS access. I am receiving an error
message "Invalid Recipient" when I try to upload my
AGIS entry to Guidon. But I have l already confirmed
that my recipient's name is correct.
INC0154478 Rachel Belleza-
Bonganay
512 iExpenses Very few of the BD codes work since we changed
systems. For example I should have access to 438
code 3 but it does not work in the expense system
INC0394900 Karen Smith
513 Purchasing Please mirror access from my EM Juan Guerra to
access Internet Procurement & PO Inquiry for
Canada, Ireland, and US
TASK0060137
Juan Guerra
514 Sys Admin Please add Self Service Time Entry profile for Efren
Laylay Jr. in Oracle Applications. Please see attached
file as he is only seeing Teletech Employee Self
Service option
INC0394212
Lee Cabrela
515 iExpenses Aydin Akca's expense report is showing the status as
withdrawn. The status is not changing.
Expense Envelope No: W2389447
INC0398497
Yasir Mumtaz
516 AP PRG employees received a payment notification
though their expense reports are paid via wire. Only
invoices/ Expense reports paid via Check and EFT
should received said notification. Please assist
INC0274618
Rhea Dacumos
517 iExpenses I have submitted expenses for Koos Basson under
Report No. PRGAE3329451. Status is "Pending
System Administrator Action"
INC0395495
Sheethal Kalua
518 AP For PSA ledgers, when we export AP Trial Balance it
only includes A2000, can you add A2500 so we can
monitor Intercompany Entries?
INC0399928
Mary Grace
Encarnacion
519 iExpenses Please check why Yasir Mumtaz (POM for project#
612 in PR Dubai) can't see anything in the project
(i.e.revenue, key members, etc.).
INC0403065
Randy Santos
520 AP PRG ER expense reports completed for July period
did not interface to AP module. Kindly check the error
INC0403391
Rhea Dacumos
521 OTL Ozan Cigizoglu is not able to time in the project 193
(PRG-DOG-
Program)
INC0404023
Ozan Cigizoglu
522 EB Tax All TAX set-up issues ??
523 John's labor costing related JE issue ??
Development /
Resolution in
Progress
Solution released
for testing in
ITDEV1
Solution released
for testing in
ITDEV2
Solution released
for testing in
CRP3
Solution released
for testing in
PAS2
Solution released
for testing in
preprod
Solution preprod
migration in
progress
Approved for
prod migration
Migrated to prod
Working as
expected
Standard
functionality
Details awaited
from customer
Waiting on
customer for
action
Requirement
finalization in
progress
Asked to test in
prod
Issue resolved
Awaiting
confirmation from
customer that
issue is resolved
New requirement
Transferred to
another queue
Resolved
Assigned to Current Ask IT
Status
Created Date Closed Date TCS / TT Target
Compl
etion
Date
Action
Plan
Kannan
Sankaran
Work in
Progress
1-May-14 TeleTech TT to
complet
e the
testing
Dharamraj
Rathod
Awaiting
Customer
9-Jun-14 TCS
Diane surine Work in
Progress
25-Jun-14 TeleTech
Diane surine Awaiting
Customer
25-Jun-14 TeleTech
Joe Kennedy Closed 31-Mar-14 2-Apr-14 TeleTech
Joe Kennedy Closed 31-Mar-14 15-Apr-14 TeleTech
Joe Kennedy Closed 1-Apr-14 8-Apr-14 TeleTech
Balaji
Subramanian
Closed 1-Apr-14 13-Apr-14 TCS
Sudipto
Chakrabarti
Sudipto
Chakrabarti
Sudipto
Chakrabarti
Lalitha
Nagarajan
Sudipto
Chakrabarti
Dominic Hill Closed 2-Apr-14 7-Apr-14 TeleTech
Sudipto
Chakrabarti
Sudipto
Chakrabarti
Sudipto
Chakrabarti
Sudipto
Chakrabarti
Sudipto
Chakrabarti
Sudipto
Chakrabarti
Sudipto
Chakrabarti
Sudipto
Chakrabarti
Sudipto
Chakrabarti
Sudipto
Chakrabarti
Gopal Sharma Closed 4-Apr-14 12-Apr-14 TCS
Chandra
Govindarajan
Closed 4-Apr-14 18-May-14 TCS
Sudipto
Chakrabarti
Lindsay Maisel Closed 6-Apr-14 20-Apr-14 TeleTech
Sudipto
Chakrabarti
Sudipto
Chakrabarti
Sudipto
Chakrabarti
Sudipto
Chakrabarti
Sudipto
Chakrabarti
Sudipto
Chakrabarti
Chandra
Govindarajan
Kannan
Sankaran
Kannan
Sankaran
Sudipto
Chakrabarti
Dharamraj
Rathod
Sudipto
Chakrabarti
Sudipto
Chakrabarti
Dharamraj
Rathod
Kannan
Sankaran
Balaji
Subramanian
Sudipto
Chakrabarti
Sudipto
Chakrabarti
Sudipto
Chakrabarti
Dharamraj
Rathod
Dharamraj
Rathod
Kannan
Sankaran
Joe Kennedy Work in
Progress
9-Apr-14 TeleTech
Balaji
Subramanian
Sudipto
Chakrabarti
Sudipto
Chakrabarti
Sudipto
Chakrabarti
Sudipto
Chakrabarti
Sudipto
Chakrabarti
Srinivas
Ravada
Sudipto
Chakrabarti
Dharamraj
Rathod
Dharamraj
Rathod
Dharamraj
Rathod
Sudipto
Chakrabarti
Sudipto
Chakrabarti
Sudipto
Chakrabarti
Gopal Sharma Closed 14-Apr-14 2-May-14 TCS
Diane Saurini Closed 14-Apr-14 16-Apr-14 TeleTech
Sudipto
Chakrabarti
Balaji
Subramanian
Sudipto
Chakrabarti
Balaji
Subramanian
Balaji
Subramanian
Kannan
Sankaran
Kannan
Sankaran
Kannan
Sankaran
Kannan
Sankaran
Sudipto
Chakrabarti
Closed 22-Apr-14 14-Jun-14 TeleTech
Gopal Sharma Closed 22-Apr-14 1-Jun-14 TCS
Diane Saurini New
Requirement
28-May-14 TeleTech
Sudipto
Chakrabarti
Kannan
Sankaran
Closed 23-Apr-14 2-Jun-14 TCS
Sudipto
Chakrabarti
Balaji
Subramanian
Chandra
Govindarajan
Balaji
Subramanian
Balaji
Subramanian
Balaji
Subramanian
Karthik
Bhaskarabhatt
a
Closed 28-Apr-14 26-May-14 TeleTech
Kannan
Sankaran
Dharamraj
Rathod
Balaji
Subramanian
Kannan
Sankaran
Dharamraj
Rathod
Dominic Hill Closed 30-Apr-14 4-May-14 TeleTech
Balaji
Subramanian
Closed 1-May-14 17-May-14 TCS
Balaji
Subramanian
Dominic Hill Closed 1-May-14 5-May-14 TeleTech
Gopal Sharma Closed 1-May-14 25-May-14 TCS
Dharamraj
Rathod
Balaji
Subramanian
Balaji
Subramanian
Sudipto
Chakrabarti
Dharamraj
Rathod
Bhushan
Deshpande
Closed 5-May-14 TeleTech
Chandra
Govindarajan
Balaji
Subramanian
Gopal Sharma Closed 6-May-14 29-May-14 TeleTech /
TCS
Kannan
Sankaran
Srinivas
Ravada
Srinivas
Ravada
Closed 9-May-14 1-Jun-14 TCS
Dharamraj
Rathod
Balaji
Subramanian
Srinivas
Ravada
Sudipto
Chakrabarti
Sudipto
Chakrabarti
Sudipto
Chakrabarti
Sudipto
Chakrabarti
Sudipto
Chakrabarti
Dharamraj
Rathod
Sudipto
Chakrabarti
Sudipto
Chakrabarti
Sudipto
Chakrabarti
Sudipto
Chakrabarti
Kannan
Sankaran
Srinivas
Ravada
Sudipto
Chakrabarti
Diane Saurini Closed 2-Jun-14 5-Jun-14 TeleTech
Chandra
Govindarajan
Sudipto
Chakrabarti
Kannan
Sankaran
Kannan
Sankaran
Diane Saurini Closed 13-May-14 20-May-14 TeleTech
Diane Saurini New
Requirement
13-May-14 TeleTech
Balaji
Subramanian
Sudipto
Chakrabarti
Srinivas
Ravada
Srinivas
Ravada
Chandra
Govindarajan
Closed 19-May-14 15-Jun-14 TeleTech /
TCS
###### Add
column
s
request
Sudipto
Chakrabarti
Srinivas
Ravada
Sudipto
Chakrabarti
Sudipto
Chakrabarti
Pavan
Samanthula
Anupam Roy Closed 26-May-14 9-Jun-14 TCS
Srinivas
Ravada
Sudipto
Chakrabarti
Sudipto
Chakrabarti
Sudipto
Chakrabarti
Sudipto
Chakrabarti
Sudipto
Chakrabarti
Sandhya Babu Closed 27-May-14 7-Jun-14 TeleTech /
TCS
Srinivas
Ravada
Gopal Sharma Closed 19-May-14 1-Jun-14 TCS
Bhaskar
Koduri
Closed 11-Apr-14 TeleTech
Sudipto
Chakrabarti
Sudipto
Chakrabarti
Kannan
Sankaran
Closed 21-May-14 7-Jun-14 TeleTech
Chandra
Govindarajan
Srinivas
Ravada
Sudipto
Chakrabarti
Closed 21-May-14 26-May-14 TeleTech
Sudipto
Chakrabarti
Sudipto
Chakrabarti
Gopal Sharma Closed 23-May-14 2-Jun-14 TeleTech
Dharamraj
Rathod
Sudipto
Chakrabarti
Closed 5-May-14 8-Jun-14 TCS Follow
up with
user
and
Hyperion Closed 19-May-14 TeleTech
Sudipto
Chakrabarti
Closed 28-May-14 16-Jun-14 TCS ###### 1.
Resolve
current
issues
Srinivas
Ravada
TCS
Sudipto
Chakrabarti
TCS
Srinivas
Ravada
TCS
###### Follow
SR
action
plan in
Kannan
Sankaran
Sudipto
Chakrabarti
Narasimhaswa
my Mulluri
Closed 28-Mar-14 TeleTech
Narasimhaswa
my Mulluri
Bhushan
Deshpande
Bhushan
Deshpande
Bhushan
Deshpande
Bhushan
Deshpande
Bhushan
Deshpande
Narasimhaswa
my Mulluri
Bhushan
Deshpande
Bhushan
Deshpande
Narasimhaswa
my Mulluri
Bhaskar
Koduri
Closed 7-Apr-14 TCS
Karthik
Bhaskarabhatt
a
Bhushan
Deshpande
Kannan
Sankaran
TCS
Bhushan
Deshpande
Closed 14-Apr-14 TCS
Bhushan
Deshpande
Bhushan
Deshpande
Narasimhaswa
my Mulluri
Chandra
Govindarajan
Anupam Roy Closed 29-May-14 3-Jun-14 TeleTech /
TCS
Kannan
Sankaran
Srinivas
Ravada
Closed 10-Jun-14 TCS ###### Deploy
in prod
on 7-
Jun.
Gopal Sharma Closed TCS
Srinivas
Ravada
Srinivas
Ravada
Kannan
Sankaran
Closed 3-Apr-14 23-Jun-14 TeleTech /
TCS
Gopal Sharma Closed 26-May-14 4-Jun-14 TeleTech /
TCS
Srinivas
Ravada
TCS
Diane Saurini Closed 29-May-14 31-May-14 TeleTech /
TCS
Diane Saurini Closed 29-May-14 11-Jun-14 TeleTech
Srinivas
Ravada
Closed 29-May-14 31-May-14 TeleTech /
TCS
Kannan
Sankaran
Anupam Roy Closed 29-May-14 6-Jun-14 TeleTech /
TCS
Kannan
Sankaran
Sandhya Babu Closed 28-May-14 14-Jun-14 TeleTech
Chandra
Govindarajan
Closed 29-May-14 14-Jun-14 TeleTech ###### Add
column
s
request
Deebak
Kuppusamy
TCS
TCS
TCS
Diane Saurini New
Requirement
10-May-14 TeleTech
Bhaskar
Koduri
Diane Saurini New
Requirement
23-May-14 TeleTech
Sudipto
Chakrabarti
Diane Saurini Closed 27-May-14 31-May-14 TeleTech
Dharamraj
Rathod
Chandra
Govindarajan
TCS
###### Add
column
s
request
Dominic Hill Closed 28-May-14 2-Jun-14 TeleTech
Sudipto
Chakrabarti
Srinivas
Ravada
TCS
Srinivas
Ravada
TCS
Gopal Sharma Closed 9-Jun-14 9-Jun-14 TeleTech /
TCS
Chandra
Govindarajan
TCS
Chandra
Govindarajan
Bob Kroha Closed 31-May-14 5-Jun-14 TeleTech
Sandhya Babu Closed 1-Jun-14 15-Jun-14 TeleTech
Indumathi
Soundararajan
Closed 1-Jun-14 TeleTech
Sudipto
Chakrabarti
Work in
Progress
1-Jun-14 TeleTech
Srinivas
Ravada
Sudipto
Chakrabarti
Srinivas
Ravada
Joe Kennedy Work in
Progress
30-May-14 TeleTech
Dominic Hill Closed 1-Jun-14 7-Jun-14 TeleTech
Sudipto
Chakrabarti
Closed 1-Jun-14 5-Jun-14 TeleTech
Sudipto
Chakrabarti
Srinivas
Ravada
Anupam Roy Closed 2-Jun-14 15-Jun-14 TeleTech
Closed 7-Apr-14 8-Apr-14 TeleTech
Closed 16-Apr-14 21-Apr-14 TeleTech
Chandra
Govindarajan
Diane Saurini Open 29-May-14 TeleTech
Sourav Mallick Closed 2-Jun-14 TeleTech
Koushik
Gonuguntla
NON PSA 21-May-14 TeleTech
Sudipto
Chakrabarti
Sandhya Babu Closed 2-Jun-14 TeleTech
Sudipto
Chakrabarti
Indumathi
Soundararajan
Closed 2-Jun-14 TCS
Diane Saurini Closed 3-Jun-14 TeleTech Closed
Sudipto
Chakrabarti
Srinivas
Ravada
Work in
Progress
3-Jun-14 TCS
Srinivas
Ravada
Bhushan
Deshpande
NON PSA 3-Jun-14 TeleTech Closed
Sudipto
Chakrabarti
Anupam Roy Closed 3-Jun-14 15-Jun-14 TeleTech
Kannan
Sankaran
Closed 4-Jun-14 20-Jun-14 TCS
Indumathi
Soundararajan
Awaiting
Customer
4-Jun-14 TeleTech
Indumathi
Soundararajan
New
Requirement
4-Jun-14 TeleTech
Srinivas
Ravada
Indumathi
Soundararajan
Sudipto
Chakrabarti
New
Requirement
5-Jun-14 TeleTech
Sandhya Babu Closed 6-Jun-14 15-Jun-14 TCS
Dharamraj
Rathod
New
Requirement
6-Jun-14 TeleTech
Srinivas
Ravada
New
Requirement
6-Jun-14 TeleTech
Chandra
Govindarajan
Diane Saurini Closed 9-Jun-14 TeleTech /
TCS
Dharamraj
Rathod
Closed 9-Jun-14 TBD TCS
Dharamraj
Rathod
Closed 9-Jun-14 TCS
Indumathi
Soundararajan
Sudipto
Chakrabarti
New
Requirement
9-Jun-14 TeleTech
Indumathi
Soundararajan
Sudipto
Chakrabarti
Sudipto
Chakrabarti
Diane Saurini Resolved 10-Jun-14 TeleTech
Dominic Hill Closed 10-Jun-14 TeleTech
Bhushan
Deshpande
Closed 10-Jun-14 TCS
Sudipto
Chakrabarti
Chandra
Govindarajan
Awaiting Vendor 10-Jun-14 TCS
Closed TeleTech
Anupam Roy Closed 11-Jun-14 TCS
Srinivas
Ravada
Closed 9-Jun-14 TCS
Sudipto
Chakrabarti
Deebak
Kuppusamy
Indumathi
Soundararajan
Anupam Roy Closed 10-Jun-14 16-Jun-14 TCS
Srinivas
Ravada
Sandhya Babu Closed 10-Jun-14 TCS
Chandra
Govindarajan
Srinivas
Ravada
Dharamraj
Rathod
Sudipto
Chakrabarti
Dharamraj
Rathod
Resolved 10-Jun-14 TCS
Deebak
Kuppusamy
Joe Kennedy Work in
Progress
12-Jun-14 TeleTech
Bhushan
Deshpande
Diane Saurini Closed 12-Jun-14 TeleTech
Dharamraj
Rathod
Deebak
Kuppusamy
Resolved 12-Jun-14 TCS 27-Jun
for
deploy
ment
Bhushan
Deshpande
NON PSA 13-Jun-14 TeleTech
Bhushan
Deshpande
Bhushan
Deshpande
Indumathi
Soundararajan
Closed 3-Jun-14 TCS
Dharamraj
Rathod
Closed 13-Jun-14 41813.02083 TCS
Srinivas
Ravada
Sudipto
Chakrabarti
Awaiting
Customer
15-Jun-14 TCS
Srinivas
Ravada
Diane Saurini /
Dharam
Resolved 16-Jun-14 TeleTech
Dharamraj
Rathod
Sudipto
Chakrabarti
Srinivas
Ravada
Closed 16-Jun-14 41813.02083 TCS
Srinivas
Ravada
Sudipto
Chakrabarti
Dharamraj
Rathod
Sudipto
Chakrabarti
Resolved 17-Jun-14 30-Jun-14 TCS
Srinivas
Ravada
Closed 17-Jun-14 41813.02083 TCS
Srinivas
Ravada
Closed TCS
Open TeleTech
Sunil Babu
Sayala
Sudipto
Chakrabarti
Anupam Roy Resolved 19-Jun-14 TCS
Indumathi
Soundararajan
Dharamraj
Rathod
Sudipto
Chakrabarti
Sudipto
Chakrabarti
Anupam Roy Closed 23-Jun-14 TeleTech
Bhushan
Deshpande
Work in
Progress
23-Jun-14 TeleTech
Sudipto
Chakrabarti
Resolved 23-Jun-14 2-Jul-14 TCS
Resolved TeleTech
Anupam Roy Closed 23-Jun-14 TeleTech
Indumathi
Soundararajan
Indumathi
Soundararajan
Julian
Czerniak
Sudipto
Chakrabarti
Work in
Progress
25-Jun-14 TCS
Dharamraj
Rathod
Deebak
Kuppusamy
Randy Santos Closed 23-Jun-14 TeleTech
Dominic Hill Work in
Progress
25-Jun-14 TeleTech
Lin Kossik Closed 26-Jun-14 TeleTech
Chandra
Govindarajan
Diane Saurini Work in
Progress
26-Jun-14 TeleTech
Indumathi
Soundararajan
Sudipto
Chakrabarti
Work in
Progress
26-Jun-14 TCS
Sudipto
Chakrabarti
Closed 26-Jun-14 3-Jul-14 TCS
Sudipto
Chakrabarti
Sudipto
Chakrabarti
Chandra
Govindarajan
Work in
Progress
27-Jun-14 TCS
Dharamraj
Rathod
Awaiting
Customer
27-Jun-14 TCS
Sudipto
Chakrabarti
Sudipto
Chakrabarti
Resolved 27-Jun-14 1-Jul-14 TCS
Sudipto
Chakrabarti
Closed 27-Jun-14 3-Jul-14 TCS
Diane Awaiting
Customer
27-Jun-14 TeleTech
Dharamraj
Rathod
Awaiting
Customer
27-Jun-14 TCS
Bob Kroha Closed 29-Jun-14 TCS
Bob Kroha Closed 29-Jun-14 TeleTech
Dharamraj
Rathod
Chandra
Govindarajan
Sudipto
Chakrabarti
Closed 30-Jun-14 1-Jul-14 TeleTech
Sandhya Babu Awaiting
Customer
30-Jun-14 TCS
Srinivas
Ravada
Resolved TCS
TeleTech Work in
Progress
TeleTech
Srinivas
Ravada
Work in
Progress
1-Jul-14 TCS
Dharamraj
Rathod
Resolved 2-Jul-14 TCS
Srinivas
Ravada
Work in
Progress
2-Jul-14 TCS
Srinivas
Ravada
Work in
Progress
1-Jul-14 TCS
Dominic Hill Open 2-Jul-14 TeleTech
Dominic Hill Resolved 1-Jul-14 TeleTech
Customer
3-Jul-14 TCS
Work in
Progress
11-May-14 TCS
Srinivas
Ravada
Awaiting Vendor 2-Jul-14 TCS
Srinivas
Ravada
Work in
Progress
3-Jul-14 TCS
Customer
6-Jul-14 TCS
Sandhya Babu Work in
Progress
6-Jul-14 TCS
Sudipto
Chakrabarti
Work in
Progress
7-Jul-14 TCS
TCS 7-Jul
TCS 7-Jul
Updates Current
Status
Category Work
Around
Available
?
Work
Around
Details
Sev
(1=High,
2=Medium,
3=Low)
7/7 - instance (??? ) needs to be readied by 7/14.
6/18 - tabled for now til Q2 close
6/13:Planned along with Payroll monthend. After 26-Jun
6/6: Next weekend (6/13) release planned post UAT sign-
Solution
released
for testing
in ITDEV1
PSA
Design
Y Manual JE 3 - Medium
7/ 7 - require for July close. Impact Analysis needs to
be started from this weeek.
6/24 - tabled for Q2
6/23: A plan / Requirement should be in place
4 - Low
7/7 - TAX setup
7/3: Looks like Project issue thus transferring it to Diane
due to Timezone difference
6/26: working with user
4 - Low
7/7 - Labor re-costing
6/30: Waiting for ITDEV1 clone
6/27 - need ITDEV1 clone to proceed.
6/26: Dharam has sent details to Diane
4 - Low
4 - Low
4 - Low
4 - Low
Configurat
ion
4 - Low
User
access
4 - Low
User
access
3 - Medium
4 - Low
Configurat
ion
4 - Low
Duplicate 4 - Low
Duplicate 4 - Low
4 - Low
Duplicate 4 - Low
AT & T 4 - Low
Duplicate 4 - Low
AT & T 4 - Low
Duplicate 4 - Low
Duplicate 4 - Low
AT & T 4 - Low
4 - Low
PSA
Design
4 - Low
Non PSA 3 - Medium
User
access
4 - Low
User
Training /
Action
4 - Low
4 - Low
4 - Low
User
access
4 - Low
User
Training /
Action
4 - Low
3 - Medium
User
Training /
Action
3 - Medium
Developm
ent
3 - Medium
Duplicate 3 - Medium
New
requireme
nt
3 - Medium
User
access
3 - Medium
Configurat
ion
3 - Medium
User
Training /
Action
3 - Medium
User
Training /
Action
3 - Medium
User
access
4 - Low
User
Training /
Action
4 - Low
PSA
Design
4 - Low
User
Training /
Action
4 - Low
User
Training /
Action
4 - Low
User
access
3 - Medium
4 - Low
4 - Low
User
access
3 - Medium
User
Training /
Action
3 - Medium
Duplicate 4 - Low
User
Training /
Action
4 - Low
3 - Medium
User
Training /
Action
3 - Medium
User
Training /
Action
4 - Low
4 - Low
6/12: ** This function is now working for Guidon,
iKnowtion, and eLoyalty.
** When Omair returns from training we will test if PRG is
now working. It appears that changes made to Teletech
Developm
ent /
Resolution
in
IT infra
issue
Y User
Training
4 - Low
User
Training /
Action
3 - Medium
3 - Medium
Duplicate 4 - Low
Duplicate 4 - Low
4 - Low
User
Training /
Action
3 - Medium
User
Training /
Action
3 - Medium
Configurat
ion
3 - Medium
Configurat
ion
3 - Medium
Configurat
ion
4 - Low
User
Training /
Action
4 - Low
User
Training /
Action
4 - Low
User
Training /
Action
4 - Low
User
Training /
Action
4 - Low
User
Training /
Action
4 - Low
User
Training /
Action
4 - Low
3 - Medium
User
Training /
Action
3 - Medium
User
Training /
Action
4 - Low
User
Training /
Action
4 - Low
User
Training /
Action
4 - Low
User
Training /
Action
4 - Low
Change in
Design
4 - Low
4 - Low
4 - Low
3 - Medium
3 - Medium
4 - Low
Oracle
Design
4 - Low
User
Training /
Action
3 - Medium
User
Training /
Action
3 - Medium
Configurat
ion
4 - Low
New
Requirem
ent
3 - Medium
20140521: Resolution provided on 22-Apr: Non project
related expenses will go to the Supervisor defined in
Oracle which in this case is Mounir Ariss. Please see
attached screenshot. So there is no error and system
Working
as
expected
PSA
Design
NA User
Training
3 - Medium
20140521: Resolution provided on 21-Apr: This is the
standard feature of the system
Standard
functionali
ty
Oracle
Design
NA User
Training
3 - Medium
20140521: Details requested from customer on 21-Apr.
No response received:
1. Employee Name
2. Unit (PRG-Dubai, Turkey etc)
3. Expense Report Number
Details
awaited
from
customer
User
Training /
Action
3 - Medium
20140521: Resolution provided on 22-Apr: Akca, Mr.
Aydin is the supervisor defined in HRMS. Please see
screenshot attached. The system behaves as expected
Working
as
expected
PSA
Design
NA User
Training
3 - Medium
6/5: HC updated all subs' info. Ask IT status to change to
Resolved
6/3- Team is working on the data updates
6/1: Part of subcontractor setup for supplier info updates.
Developm
ent /
Resolution
in
TBD NA NA 4 - Low
5/28 - Gopal to setup meeting Jeremy/Bob/John S/IT for
discussing and spliting the ticket.
5/27: This is a NEW requirement ( PA Business ) and
below needs to be configured
Requirem
ent
finalization
in
New
Requirem
ent
Y WebADI 4 - Low
7/7 - post Q2 item now
6/27 - to continue next week , delayed due to PSA exp
issues.
6/24 - 4.30 Diane & Bob meeting
Requirem
ent
finalization
in
New
Requirem
ent
Y WebADI 4 - Low
New
Requirem
ent
4 - Low
User
Training /
Action
3 - Medium
5/28 - Line item rejection wishlist / interim solution split
ER by Projects ( manage thru user training for now )
20140521: Resolution provided on 21-May: These are
standard functionalties of Oracle 20140527: Setup
Standard
functionali
ty
Oracle
Design
NA User
Training
3 - Medium
User
access
4 - Low
User
access
3 - Medium
User
access
4 - Low
Configurat
ion
4 - Low
TBD 3 - Medium
TBD 3 - Medium
User
access
4 - Low
3 - Medium
TBD 3 - Medium
20140521: Resolution provided on 12-May: The ER is
now pending for manger approval. Please validate and
close the incident
3 - Medium
20140521: No updates on Ask IT Details
awaited
from
customer
TBD N 3 - Medium
Configurat
ion
4 - Low
TBD 3 - Medium
20140521: Update provided on 09-May: This issue is
related to sub-contractor access to Internet expenses
Waiting on
customer
for action
PSA
Design
3 - Medium
User
Training /
Action
4 - Low
User
access
4 - Low
TBD 3 - Medium
User
Training /
Action
3 - Medium
3 - Medium
User
Training /
Action
4 - Low
User
Training /
Action
4 - Low
3 - Medium
3 - Medium
User
Training /
Action
3 - Medium
TBD 3 - Medium
User
Training /
Action
3 - Medium
User
Training /
Action
3 - Medium
User
Training /
Action
4 - Low
WIP Developm
ent /
Resolution
in
PSA
Design
N Redesign
System
Admin
4 - Low
Configurat
ion
4 - Low
PSA
Design
4 - Low
6/2 - BR100 has the details.
6/1: Diane asked for a job aid
5/28: Club this in agenda for Jeremy's discussion.May
require job-aid for this.
Waiting on
customer
for action
New
Requirem
ent
Y WebADI 4 - Low
4 - Low
4 - Low
4 - Low
3 - Medium
4 - Low
20140522: HRMS data needs to be corrected Waiting on
customer
for action
Configurat
ion
3 - Medium
4 - Low
TBD 4 - Low
4 - Low
4 - Low
20140521: Srini will check with Diane if the incident can
be closed as requested details were not provided
20140522: Srini asked Steve to login as proxy user and
try 20140527: Srini to confirm with Steve if this is
Resolved PSA
Design
Y User
Training
4 - Low
User
Training /
Action
3 - Medium
3 - Medium
User
access
3 - Medium
User
access
4 - Low
20140521: Srini will look into the issue Details
awaited
from
customer
User
Training /
Action
3 - Medium
4 - Low
User
access
4 - Low
4 - Low
Configurat
ion
3 - Medium
User
Training /
Action
3 - Medium
User
access
4 - Low
User
Training /
Action
4 - Low
4 - Low
User
Training /
Action
4 - Low
User
Training /
Action
4 - Low
3 - Medium
User
Training /
Action
4 - Low
Change in
Design
3 - Medium
User
access
3 - Medium
3 - Medium
4 - Low
Configurat
ion
4 - Low
4 - Low
User
access
4 - Low
User
Training /
Action
3 - Medium
User
access
3 - Medium
User
Training /
Action
3 - Medium
TBD 4 - Low
4 - Low
User
access
4 - Low
6/4- Setup done in preprod, awaiting Bob's testing and
approval for prod
6/3: Kayla said it needs to be done today w/o which billing
can't be completed
4 - Low
6/6: Concurent program running fine, moved to resolved
6/5: Awaiting user confirmation for closure
6/4: Data fix to be executed in prodn, pending with AT & T
6/2: Update script sent - to be moved to Production
Developm
ent /
Resolution
in
TBD N Recreate 3 - Medium
User
access
3 - Medium
User
Training /
Action
3 - Medium
5/28 - User Taining mitigation
20140522: Standard functionality. System working as
expected 20140527: Setup meeting with business
super user and close the loop
Standard
functionali
ty
Oracle
Design
N User
Training
3 - Medium
5/28 - User Taining mitigation
20140522: Details requested from user. If that person is
one of the PMs 20140527: Setup meeting with
business super user and close the loop
Details
awaited
from
customer
PSA
Design
NA User
Training
3 - Medium
3 - Medium
4 - Low
4 - Low
5/29: Need to make sure the workaround (ADI) works.
Discussion needed with Steven Pollema
5/21: Unless OTL is configured for a BG, people in that
BG will not be able to use OTL to submit time. Decision
User
Specific
TBD WebADI Low 4 - Low
User
access
4 - Low
4 - Low
3 - Medium
TBD 4 - Low
Configurat
ion
3 - Medium
6/2: Donna asked to close the incident.
6/1: Donna needs to get back to us
5/31: Can enter next month for ER
5/30 : Donna has updated that she will be updating us
Awaiting
confirmati
on from
customer
User
Training
Y Data
needs to
be entered
in Purpose
4 - Low
20140521: Unable to query incident in Ask IT Issue
resolved
User
access
3 - Medium
3 - Medium
Configurat
ion
3 - Medium
6/6: Report query completed, to be shared to business.
6/5: New report to be shared
6/4- Report shared with John. 2 more columns requested
to be added
Awaiting
confirmati
on from
customer
PSA
Design
Y Withdraw
the ER
and
resubmit
3 - Medium
Configurat
ion
4 - Low
20140516: Srini provided all details to Diane. Diane will
close the INC once she receives confirmation from user
20140522: Issue resovled and Diane changed status to
Resolved
Issue
resolved
User
Training /
Action
3 - Medium
4 - Low
4 - Low
4 - Low
User
Training /
Action
4 - Low
User
access
4 - Low
4 - Low
6/4: Gopal with work with Diane on job aid
6/2: This ticket was related to error which mike faced
while running one conc program. Correct program
suggested
Issue
resolved
User
Training /
Action
NA NA 4 - Low
4 - Low
20140522: Srini has emailed user, and will check with Joe
today
TBD 3 - Medium
6/5:
6/4: Awaiting confim for user to close. John said INC can
be closed
6/3: TCS team to send email to Prgm Mgr to complete
Issue
resolved
PSA
Design
NA NA 4 - Low
20140521: Issue fixed. Srini has asked customer to test Awaiting
confirmati
on from
customer
Change in
Design
Y Rewind 3 - Medium
Configurat
ion
3 - Medium
User
Training /
Action
3 - Medium
Configurat
ion
3 - Medium
User
Training /
Action
4 - Low
User
Training /
Action
4 - Low
06/01 : Status changed to resolved
05/30: Seems it is not produciton issue, user to update.
Separate addtiional mail to be sent
05/29: WIP
Developm
ent /
Resolution
in
PSA
Design
NA NA 3 - Medium
TBD 3 - Medium
20140521: Unable to query incident in Ask IT Issue
resolved
User
Training /
Action
4 - Low
20140521: Duplicate to INC0228511. Gopal will close on
5/22
New
requireme
nt
New
Requirem
ent
Y WebADI 4 - Low
6/1: User specific issue
4/25: Updated by Bhusan to "Pls Clear the Cache of the
Browser - Logout and try again" assigned to Bhaskar
Developm
ent /
Resolution
in
Oracle
Design
NA NA
20140521: WIP. Custom program details will be provided
to Diane
Issue
resolved
User
Training /
Action
4 - Low
Configurat
ion
4 - Low
Configurat
ion
4 - Low
3 - Medium
User
access
3 - Medium
6/2: Rob asked us to close the incident as he successfully
got the payment for the ER.
6/1: Requested Rob to create new exp report, and it is
done. Rob's mgr needs to approve ER. No action reqd
Developm
ent /
Resolution
in
TBD NA NA 4 - Low
4 - Low
6/4: To change the ownership to TT
5/30: No action reqd from IT
5/29: User was advised to resubmit the ER and share the
ER #
Waiting on
customer
for action
User
Training
NA NA 4 - Low
20140521: On Monday the MO: Operating Unit profile
was set to eLoyalty, LLC, for iExp eLoy US responsibility.
The expense reports created before were created in TT
US. Srini should be able to close the incident on 5/22
Resolved TBD 3 - Medium
20140522: INC closed as confirmed by user 3 - Medium
6/3: We do not need hence closing
6/1: Diane said INC will be closed based on her
discussion with Bob
6/1: OWC didn't happen, Oracle analyst to ask us to
Developm
ent /
Resolution
in
Oracle
Design
N Oracle SR 4 - Low
20140521: Looking into the issue 20140527: Setup
meeting with business super user and close the loop
20140527: INC marked as Resolved after receing
confirmation from Cara Swanson
Resolved User
Training /
Action
NA User
Training
3 - Medium
20140522: Looking into the issue 20140527:
Agreed this is non-PSA, and assigned to Dominic
Developm
ent /
Resolution
in
Non PSA NA NA 3 - Medium
5/29: I/C was done successfully for 3 Ous. Can close INC
5/28: Testing completed, to work with business and close
5/27: Issue present in PROD only. As of 5/27 , replicate
the isue on recent PRE_PROD clone
Resolved PSA
Design
N Manual JE 3 - Medium
4 - Low
4 - Low
4 - Low
New
requireme
nt
4 - Low
4 - Low
User
access
4 - Low
6/8: Task closed in Ask IT
6/6: No update from user, to move resolve
6/5: Awaiting confirmation, remainder sent
6/4: Reminder sent to users to close
User
access
NA NA 4 - Low
4 - Low
4 - Low
4 - Low
6/16: Code movement done and struck records are
reprocessed. Should be resolved by Today.
6/11: Stuck timecards in process of being cleared for May
close. Diane approved prod migration for code-fix
WIP TBD Y Export
timecards
from
timekeepe
4 - Low
6/2: Both the expense report are in PAID status. Sent an
email to user to close the Incident.
6/2 - Report being developed by TCS
6/1: Email sent to John and following it up with AP team
Awaiting
confirmati
on from
customer
PSA
Design
NA NA 3 - Medium
6/4: INC closed on receing confirmation from user
6/4: SC asked user again if INC can be closed
6/2: Awaiting user confirmation to close
5/28: Sudipto to follow up with user on requested details
Developm
ent /
Resolution
in
User
access
No NA 4 - Low
6/9: User said issue is resolved
6/9: Srini emailed to HC team to change account on
default exp account
6/5: Working with Oracle on the issue. If possible, asked
Details
awaited
from
customer
Infrastruct
ure
NA NA 3 - Medium
6/1: Still open from a process perspective
5/31 - data migration ? June close critical
5/30: Awaiting feedback from John
5/29: Sudipto answered John's questions
Developm
ent /
Resolution
in
PSA
Design
NA NA 3 - Medium
5/30: All the required info provided, awaiting confirmation
to close
5/28: Sudipto sent the analysis to John
5/27: INC logged. Details received from customer
Awaiting
confirmati
on from
customer
User
access
No NA 3 - Medium
4/10 Chandra is working on it. As per, Yesterday meeting
he is going to monitor the workflow to understand the
issue.
4/8/14 - Update - Closed, Security rules updated
Suggested user to withdraw and reenter the expenses
Oracle support is suggesting patch, Going to review the
patch and test in ITDEV1 by Friday
Closed
4/8/14 - Update - Closed, Security rules updated
4/8/14 - Update - Out of 105 invoice one invoice data
corruption, Removal of that invoice and batch went
through. Pending Invoice will be paid wire payment
Closed
Closed
26-May-2014: PR is cancelled and a created a new by
user - Maicar taguynod
User
training /
Action
TBD
6/4: Asked user to create the manual cash expense
reports for unused credit card transactions. Till the
business sends the communication, user has to create
manual cash expense reports for credit card transactions.
Developm
ent /
Resolution
in
PSA
Design
NA NA 4 - Low
TBD
TBD
29-may: user confirmed that the issue is no longer
present. Requested user to close the issue
20140527: TCS to further investigate
Developm
ent /
Resolution
in
TBD TBD TBD
07-May-2014: user Training Required. This is not a
issue. User has confirmed in mail. Below si the
embedded mail confirmation on WillowTree Requisition
27327
User
Training /
Action
6/4- User will resubmit the ER and confirm Developm
ent /
Resolution
in
PSA
Design
NA NA
5/30 - can be closed (Bob confirmed )
5/28 - User specific issue probably, require IT
handholding.
20140522: Awaiting details from customer
Waiting on
customer
for action
N NA 3 - Medium
6/10: Sanity check is completed
6/9: In PROD now. Srini will communicate after sanity
checks
6/6: All approvals recd, planned for 8/6 release
In prod New
Requirem
ent
No NA
6/3: All done from TCS side. Rest is being done by TT
team
6/2: Conversion Completed.
6/1: Approx 3000 records failed due to data issues, to be
Issue
resolved
New
Requirem
ent
No NA
5/30: Closed by the user
5/29: Awaiting confirmation from user that issue was
resolved
5/28: requires specific ER details for analysis.
Awaiting
confirmati
on from
customer
User
Training
NA NA 3 - Medium
5/29: User closed the INC as issue was resolved
5/29: Srini will follow up ith user, John and Bob
5/28: Reminder mail sent to awaiting information
5/27: Requested details have still not been provided
Resolved User
Training
NA NA 4 - Low
6/19: Duplicate issue is fixed - confirmed by user. Any
new issue to be taken up a seperate incident
6/16: PLS code deployment got missed by AT&T. To be
resolved
Developm
ent /
Resolution
in
Oracle
Design
Y Manual JE 3 - Medium
6/1: Got confirmation from user that this is resolved
5/31- Per Bob can be closed
5/30: Required setup has been done for Anuj.He should
be able to submit expense report. Waiting for users
Awaiting
confirmati
on from
customer
PSA
Design
NA NA 3 - Medium
5/31 - HCM fixed HR record. Can be closed per John &
Srini
5/30: Data issue in the prodn, updated TT HR to update
the records with the mandatory info
Developm
ent /
Resolution
in
Infrastruct
ure
NA NA 4 - Low
5/31 - can be closed per John & Diane
5/30: No discussions happened on 29th due to Diane
unavailability. To discuss today
5/29: Srini & Diane need to discuss with John on
Developm
ent /
Resolution
in
Oracle
Design
NA NA 3 - Medium
6/9- Diane said resolved
5/29: Assigned to Diane
Developm
ent /
Resolution
in
Oracle
Design
No NA 4 - Low
5/30: Provided the data files to John, to review and close
the ticket
5/29: Srini responded to John and waiting for confirmation
that INC can be closed
Awaiting
confirmati
on from
customer
Oracle
Design
NA NA 3 - Medium
5/31: INC closed as confirmed by John
5/31 - Send screenshot to Jonn as conf for payment (
Srini ). Can be closed only after confirmation.
5/30: Srini to check with user today in US timings
Resolved TBD NA NA 4 - Low
6/1: Only for 2 PR this issue exist. Requested Fritz to
create again.
5/29: Chandra to contact Fritz
Details
awaited
from
customer
TBD NA NA 4 - Low
6/2: The expense report is in paid status and sent an
email to Steve to verify and close the Incident.
6/1: Report from AP (from Srini) will be referred to and
decision taken
Details
awaited
from
customer
TBD NA NA 3 - Medium
6/10: To co-ordinate with Ken as per the mail discussion.
No IT intervention required hence closed the issued
6/4: John working with Stacy this PM. Comm will be sent
out on routing
Details
awaited
from
customer
PSA
Design
NA NA 3 - Medium
6/9: Srini will forward SQL query to business today
6/4: Query shared to business, to followup for closure
6/3: Report query dev in progress - Development almost
complete
Details
awaited
from
customer
TBD NA NA 4 - Low
6/4 : Exp report paid, to close
6/2: W2323453 is ready for Payment
5/29: Chandra working on this
Awaiting
confirmati
on from
customer
TBD NA NA 4 - Low
6/1: This is resolved and updated TT IT
5/30: Gopal tracking with TT IT
4 - Low
6/2: Waiting for user confirmation to close the ticket.
6/1: Setup done. User needs to confirm the closure
6/1 : Awaiting user to confirm on setups done
5/30: Gopal has updated the PO business team to
3 - Medium
Discussion needed with Steven Pollema. Unless OTL is
configured for a BG, people in that BG will not be able to
use OTL to submit time
4 - Low
3 - Medium
4 - Low
Discussion needed with Steven Pollema. Unless OTL is
configured for a BG, people in that BG will not be able to
use OTL to submit time
3 - Medium
4 - Low
4 - Low
3 - Medium
4 - Low
3 - Medium
3 - Medium
6/4: User has to resubmit, requested the same
30/05: Behaving as expected, user updated. , same as
286
3 - Medium
3 - Medium
6/11: Sent mail to user and waiting for confirmation from
user (Got the confirmation)
6/10: Sudipto followed up with the team working on this
issue
3 - Medium
6/3: [Diane] Resolved
6/2 -PO table lock issue, DBA working on this. ETA 6/3
6/1: Joseph Avellano ran into multiple issues. Srini will
look into the issues
4 - Low
6/3: Created new ER and user confimed to close the
ticket
6/2: Diane asked Michael to create a new expense report.
6/2: Srini to check this one today
4 - Low
6/9: Gopal will move solution to prod after receiving
approval
6/6: With Oracle DEV team
6/5: To followup with Oracle and DBA
4 - Low
6/4: Cara succesfully returned the receipt and asked to
close INC
6/3: Srini in gave the solution to Cara, to get an update
from business
Resolved 3 - Medium
6/4: Diane is working with John
6/3: Chandra & Srini are working on this
3 - Medium
6/1: Not in PSA scope
5/31: HR Orgs for the UK and AUS people were added
Project Expenditure/Event Organization classification.
Diance says it still doesn't work
4 - Low
6/11: Duplicate - added to INC0322897 (added to
watchlist of others)
6/10: Analysis in Progress
3 - Medium
6/10: Requestor is the present as PM and Project Partner 3 - Medium
6/18: There are no issues when loggin with
http://Oracle.teletech.com but not working in
http://erp.teletech.com
6/11: Seems like Supplier Setup issue for Subcontractor
3 - Medium
7/7: Diane to confirm on the configuration / Instance.
6/24 - Diane discussed with Jamie about new DFF
segment. A segment can be added for the 4 BGs for
which currently OTL is implemented. Diane is analyzing.
3 - Medium
6/20: Discussed with John and he will follow up with HR
team.
6/12: This is currently with Business
6/11: It is a business task, so I sent an email to HR team
3 - Medium
4 - Low
3 - Medium
3 - Medium
3 - Medium
3 - Medium
3 - Medium
3 - Medium
3 - Medium
4 - Low
4 - Low
4 - Low
3 - Medium
3 - Medium
3 - Medium
6/1: Discussed with John, latest exp report status sent to
John
4 - Low
3 - Medium
4 - Low
6/12: ** Of the 84 unmapped subs only 5 remain to be
updated. These remaining 5 should be updated this
evening 6/12 based on the details provided last evening
6/11:Joe if this can be resolved
3 - Medium
3 - Medium
3 - Medium
6/8: SC asked Yasir if INC can be closed
6/4-Timecard report shows user successfully submitted
timecards. This might have been a temporary issue
3 - Medium
6/10: Analysis on Progress 4 - Low
6/10: Request to share the ER numbers 3 - Medium
4 - Low
4 - Low
4 - Low
4 - Low
7/3: In ASKIT this is still TASK open
6/18 - should be closed
6/11: Diane will talk to user
4 - Low
6/6: Per Sourav this is closed
6/4: Under investigation
6/2 - Can't print invoice. Previously worked.
6/11: Reassigned to Oracle Financial Support queue
6/3: Got confirmation in the call, Sourav confirmed that
this is now with Teletech and TCS not to worry on this
incident
6/11: Still waiting for confirmation from Yasir
6/9: Issue resolved and user asked to check functionality
4 - Low
6/20: Proceeded for Pending Payables (has used project
201 - which is Pending close project)
6/10: Analysis in Progress
3 - Medium
4 - Low
6/11: INC resolved based on email confirmation from user
6/6: Asked user if INC can be Resolved
6/3: User was provided steps
4 - Low
3 - Medium
3 - Medium
3 - Medium
3 - Medium
6/27 - Deployed in PROD. Dom completed the
incompatility.
6/26: Migration details are sent to kaushik (on target)
6/24: To plan for ECMR today
4 - Low
6/3: INC assigned to Diane 3 - Medium
6/16: [SC] Marking the incident as Resolved as the
solution has been provided and Kristi is working with HC
to get the person's assignment updated with an
expenditure org (instead of business group) for the week
4 - Low
7/2: Planned for 07/05 release, RFC:0031696
6/30: Srini is working with TT
6/27: User Testing has been completed only partial. Need
help
3 - Medium
6/16: resolved based on user Confirmation
6/12: User confirmed he raised it wrongly.
6/11: Working on it.
6/3: INC created
3 - Medium
6/27 - This is completed.
6/11: Bhushan's team is working on this. INC to be
reassigned
6/3: INC created
6/16: Resolved, as all timecards that were stuck in
submitted status have now been approved
6/11: UAT will be happening today for the Break Fix
6/8: Break-fix under development
4 - Low
6/3: INC created 3 - Medium
6/17: Got Confirmation to resolve
6/10: Requested for the actual ER number
6/3: INC created
3 - Medium
6/20: Resolved
6/18 - can be closed
6/11: ER Already Approved
6/4: INC created
3 - Medium
6/4: INC created 3 - Medium
6/10: WIP
6/4: INC created
4 - Low
6/17 - Indu is working.
6/11: New requirement
6/4: INC created
6/11: The issue is fixed and asked user to validate it.
6/4: INC created
4 - Low
6/4: INC created
6/9: INC closed as advised by Diane
6/5: INC created
3 - Medium
6/10: Duplicate to the INC0344871 - Query Enhanced and
attached to the referenced ticket
6/5: INC created
4 - Low
6/21: New Requirement 4 - Low
6/11: As per the screen shot provided this is not a
production issue. Hence resolved
6/6: INC created
4 - Low
7/7 - need to check if this is a redundent request
6/24:To be taken up post Q2
6/23: A plan / Requirement should be in place
6/20: Reminder mail sent John / Diane / Sourav for next
steps
6/11: The sql output shared is fine with John. Need to
know whether this INC can be closed
6/10: To be discussed that the data fields requested are
3 - Medium
7/7 - need to be discussed as a process
6/11: It is a new requirement.
6/10: Srini to work with John
6/6: INC created
3 - Medium
6/25: We find that there is another incident INC0349280,
in which this incident(INC0342441) is also tagged. As we
have made some recent updates to the incident
INC0349280, which also includes your
incident(INC0342441), we will continue to provide
3 - Medium
6/30 - will setup a walk-thru to validate the POC logic (
this week )
6/27 - post Q2 discussion.
6/24: Bob to circulate with all end users for raising new
4 - Low
7/2: The patch has resolved all five data issues
7/1 - resolution in sight,tending Green. Diane on it.
6/30 - SWAT meeting @ 10.00 with Bhushan.
6/27 - entire exercise needs to be done on ITDEV1 clone.
4 - Low
6/24: Same as INC 0342564
6/23: Bob has to work with the end users and ask them to
resubmit and then the POC can be generated properly
6/20: Extract script shared, same as 375
3 - Medium
6/9- INC created 3 - Medium
6/9- INC created 3 - Medium
6/19 - HC has been requested to move UK and AUS BG
people over to Int'l BG. Meeting to take place with HC on
6/19 on this topic
4 - Low
6/10: Enhanced Query is attached to the ticket
6/9- INC created
4 - Low
6/11: Duplicate of INC0342967. Hence resolved the issue
6/9- INC created
3 - Medium
6/11: Required for more clarification
6/9- INC created
3 - Medium
6/10 - INC created 4 - Low
6/19 - user perception issue. Needs to be closed.
6/10 - Diane explained to user
4 - Low
6/20: Approver is found active in HRMS whereas his
Oracle Apps login has been end-dated as of 30th May.
This caused the issue.
6/12: 2 Kinds of issues Andre Popov, (Exemployee) ,
3 - Medium
6/11: Resolved by Bhushan
6/10 - INC created
6/24 - Larisa confirmed issue is resolved. INC status
changed to Resolved
6/21 - Followed up with Sue & Larisa
6/19: PO not setup properly for MS sub. eLoyalty team is
4 - Low
7/3: Planned for 07/05 release, RFC:0031696
6/30: Indirect Project fix for Subcontractor.
need to reach out to John if this is a VALID requirement.
Jospeh is taking an action item
3 - Medium
3 - Medium
3 - Medium
3 - Medium
3 - Medium
4 - Low
6/16: Get confirmation from Jennifer to close it.
6/16: Responsibility / assignments are present in the
system, Need to know the actual issue
6/12: Already configured. Diligence needs to be done with
6/25: Resolved
6/24: Solution provided to users, action need to be
performed by users as suggested
6/18 - may require a code-fix for Sub Indirect project.
4 - Low
6/20: User asked to close the Incident.
6/20: Email sent to user to update on current status
6/18: The ER#ELOYUS2990465 doesn't exists in Oracle.
I sent an email to user to close the Incident after verifying
it.
4 - Low
6/24: Assigned to Sudipto, as it is pending with HR.
6/20: Sent an email to user.
6/18: Action pending with HC.
6/16: HR team will move the Nigel to UK BG to
4 - Low
7/3: Deployed in production, validation is already done -
resolved
7/1: To be moved to Production as part of ECMR
6/30: Updated as per User requirement. Still wanted to
3 - Medium
6/12: This is specific to Machine, correct Java version
was no present.
6/11: Assigned back to PSA queue by Hyperion
4 - Low
6/11: INC assigned to PSA 3 - Medium
6/12: Duplicate of INC0342149
6/11: INC assigned to PSA
4 - Low
6/20: Already 120 minutes was given for the timeout by
DBA. DBA's will not be in a position to increase the
timestamp. If there are frequent disconnects then please
talk to local network team
3 - Medium
6/20: Asked the issue is not from IT Side. Sent an email
to user to close the Incident. (ex-employee)
6/18: John replied to Omair. I sent an email to Yasir to
close the incident.
3 - Medium
6/12: Diane to reassign to Change Point 4 - Low
6/25: Duplicate od INC0358475
6/24 : Different BU expenses
6/20: Analysis in progress
6/18- WIP
3 - Medium
6/27 - weekend release by AT&T
6/26: AT & T has to deploy after getting confirmation for
TeleTech
6/25: Testing by Diane and AT & T impact analysis
3 - Medium
7/2: Deployed in production, validation to be done by
business
6/27: Note to be sent to Bob & Patrick to test with sample
4 - Low
3 - Medium
6/17 - Business process issue. Not an IT issue. 4 - Low
3 - Medium
6/12: [Bhushan] There are some unprocessed events in
project related invoices and which is stopping us from
period close. Hence It needs to be looked from subledger
side i.e. projects in this case
6/16: Diane asked to close the incident.
6/16: Diane is working on the rates and then the program
to be executed
4 - Low
4 - Low
7/3: Deployed in production, validation to be done by
business
6/26: Report looks fine.. Sent for user testing
3 - Medium
4 - Low
6/13: Change in the file naming - As requested by
Bhushan
Bhushan
Bhushan
4 - Low
6/20: Resolved
6/16: Analysis in Progress. Came to TCS-PSA Queue
today
4 - Low
6/18: Planned to get this resolved today
6/17 - Bob is taking an action item
6/13: Diane should be work with Bob in detail for this
3 - Medium
6/17 - need conf form Dennis
6/16: Teletech team is working on it.
3 - Medium
6/24: As it is an Ex Employee ER Issue, so business has
to take care.
6/24: Ex employee expense report
6/20: Analysis in progress...Getting AME error: ORA-
3 - Medium
4 - Low
4 - Low
4 - Low
6/30: This ticket to be transferred to HC team
6/25: Different BG associates raising ER in other
BGs(Earlier Incident INC0349094 was resolved)
6/24: Solution provided to users, action need to be
performed by users as suggested
6/20: In progress
4 - Low
3 - Medium
6/30 - TBD
6/27 - need Bob to confirm.
6/25: Testing results by Bob is awaited. Dharam sent
reminder
4 - Low
6/27 - Diane will work with John
6/25 - Diane & Bob were going to meet on 6/24 and
complete in prod, update awaited
6/17 - ITDEV1 labor re-costing and interfcace to GL. If
6/25: Resolving the ticket, Since the user Cost center has
been changed and user need to submit a new ER.
6/24: Indirect project code fix, planned for
6/28: WIP
4 - Low
4 - Low
6/20 : Ticket moved to Domnic - Java issue
6/17: Not sure of the actual requirement. Request Diane
to check
6/17: Dom resolved the issue and closed INC 3 - Medium
6/17: Diane had a meeting with Patrick and determined
this is not an IT issue. Closing INC on receiving
confirmation from user
3 - Medium
6/17: Srini to work with Bob 4 - Low
6/17 - Bob is going to talk to Randy. 4 - Low
6/20 : New report script shared
6/18: WIP ( Developing sql query)
4 - Low
6/17 - Reports have been sent to John as requested 3 - Medium
6/26: No updates
6/25 - Diane & Bob were going to meet on 6/24 and
complete in prod, update awaited
6/23: Bob / Diane has to update
4 - Low
6/30 - Changing status to closed after receiving
confirmation from Stacy
6/30: Deployed and waiting for update from Business.
moved to CLOSED
3 - Medium
6/18: Srini should be working with John and closing this 3 - Medium
6/25: Duplicate issue - refer to INC0358475
6/24: Working on multiple Ers and for those individual
incidents were created.
6/20: Analysis in progress.
3 - Medium
6/19: Srini & Sudipto are working on it
6/18- Work with Sourcing to correct the Pos
Handled in
inc
INC03629
07
6/30 - Based on ER report , this can be accrued work-
around.
Plan A - ITDEV1
Plan B - Manual accual
7/7 - UAT sign-off obtained. ready for code-roll
7/3: Need confirmation on how to proceed.
7/1: Should be part of 070/5 release
6/27 -not in 6/28 release.
3 - Medium
6/19: Expenditure Type was not entered by TK. Debbie
has been informed to resubmti the timecards
6/18 - TC errors due to expenditure types setup. Info sent
to PA users
3 - Medium
6/25: In Non Production instance able to perform the
requested functionality. To have web meeeting with user
day to check the functionality in production.
6/24: Training issue, user updated on the steps required
3 - Medium
3 - Medium
6/30: Waiting for Dev1 refresh for testing, to be available
by today
6/25 - data fix failed. Require further analysis. Tasl type of
these ER
3 - Medium
6/30: Oracle has provided patch, if the issue reoccurs
again
6/27: Got the update from Oracle. Team is working on it
6/25: No update from Oracle, being followed up
4 - Low
6/26: Data fix has fixed the issue. There is additional
issue reported which was caused by the supplier site
inactivation
6/25 - data fix good to go on 6/25
3 - Medium
6/25: Duplicate hence resolving. All the ER present n the
incident are part of the earlier Incident INC0358475
6/24: WIP
3 - Medium
6/23 - The timekeeper group was found to be not present,
for PRG Belgium Employees. This was causing the error
when user logged in as timekeeper and tried to open the
timekeeper timecard form. On creating the timekeeper
3 - Medium
6/30 - Awaiting confirmation from Yasir if issue was
resolved. Followed up
6/26: This will be deployed today
6/24 - Diane approved for prod. Migration details sent to
3 - Medium
6/24: New supplier need to be created, user updated to
connect with supplier setup team
3 - Medium
6/24: Assigned to Teletech IT team
6/24: WIP
7/2 - Closing the incident after receiving confirmation from
Jennifer Whitson
6/30 - Followed up with Jennifer Whitson for status
6/29 - Jennifer working with Bob
4 - Low
6/26: Waiting for Confirmation from business
6/24: Testing in Dev2 in progress, data fix to be provided
by 06/25
4 - Low
7/7 - Still awaiting Confirmation. User training.
6/27 - Need an email to Debbie asking if original issue
has been fixed.
6/24 - Further investigation in process by Diane. Details
6/24: New supplier need to be created, user updated to
connect with supplier setup team
4 - Low
6/24 - Resolved 3 - Medium
6/24 - WIP 4 - Low
6/26: These ERs failed to interface as the Supplier Site
specified in the ERs is INACTIVE for Guidon.
All the ERs have Supplier Site as 'HOME' and it was end
dated on 5th June.
3 - Medium
7/2: User not responed after reminders, updated user that
this will be resolved as same functionality working else
where
7/1: Requested user to come back whether the issue is
3 - Medium
6/26 - Resolved - TeleTech Team fixed the issue
6/25 - Sourav wanted this to be included in PSA list and
flagged as close critical
7/7: Waiting for the CRP3 Clone, Based on the discussion
with AT&T
6/30 - SR raised. Working with Oracle
4 - Low
7/3: To move it as resolved, updated ticket
7/2: No information from user
6/30: Sent one more reminder
6/26: Analysis in progress. Waiting for more information
from user.
6/25 - WIP
4 - Low
7/7 - ready for CMR. Sourav to approve followed by Dom.
7/3: To be planned for week end release, user testing in
preprod is awaited
7/1: Need to know the process for Deployment of XML
and RFT files (since AT&T involvement is not there)
6/30: Got Confirmation from Susan - ready to move.
3 - Medium
User resolved the INC raised 4 - Low
7/7 - eLoy related inquiry, Sourav to send details.
post Q2
4 - Low
3 - Medium
6/27: Pls raise a new ER since there one of the project
has approved by the Manager hence ER cannot be re-
submitted.
3 - Medium
7/7 - setup the meeting with HCM ( Alyssia , Marie,Tanya
A.)
6/27 - next week 6/30.
4 - Low
6/27: SR 3-9248231671 is raised for the same 3 - Medium
7/7 - Waiting for instance
6/30 - SR 3-9256828771 logged
3 - Medium
7/3 - Closing the INC after receiving confirmation from
Patrick and Stacy
6/27: Larisa will check if the correct John Bell is being
referred to and will get back to us
4 - Low
6/30 - Changing the status to Resolved as exports were
sent to users
6/27: Offshore team will send these reports on 30-Jun
3 - Medium
6/30 - Patrick confirmed that after Job was added to the
person's assignment the issue was resolved. I'm
changing the status of the incident to Resolved.
6/27: Asked Lin to work with HC to get Job added for the
4 - Low
7/7: currenlty going on.
7/2: Its ongoing activity, regular updates being shared
6/30: Started sharing the Report Output. Still needs
confirmation on Few Reports that was requested
4 - Low
7/7 - still in Req Analysis phase.
need to understand what is missing in HYP as it was
supposed to provide the reporting need.
A meeting is req with HYP & TCS
7/3: Still from Oracle end - Requested for the View Name.
7/2: Hyperion report Weekly Project Info Extract has
most of the columns. Checking on the feeasibility of the
3 - Medium
6/30 - Changing the incident status to Resolved
6/27: I've added the 3 employees to the timekeeper
group iKnowtion US Employees, using the credentials
USBGTKGRPS. They should appear in the reports now
4 - Low
7/1 - INC closed after receiving confirmation from user
6/30 - Asked user to submit timecard and say if INC can
be marked as Resolved
6/27: "TTEC-Account Management - 127" is the person's
3 - Medium
7/3 - Closing the INC after receiving confirmation from
Patrick and Stacy
6/30 - Asked Dom to create FND User and assign self
service responsibility
4 - Low
7/3: Transferred to Diane. New Requirement
7/1: Requested for exact Expenditure name / types so
that those can be configured in lower instance.
6/27: WIP
4 - Low
7/7: No updates from 7/3. Dup INC0382189
7/3: Responsibility matrix shared to Bob, awaiting
feedback
7/1: Dharam is working on it
6/30: Need to know the list of functions that needs to be
4 - Low
6/27: WIP 3 - Medium
6/27: WIP 3 - Medium
6/30: Bob has replied to this. User should use Travel task.
6/27: WIP
4 - Low
4 - Low
4 - Low
6/30 - WIP 3 - Medium
7/1 - Changing the incident status to Resolved as Sue
(Timekeeper) deleted the accidentally submitted timecard
6/30 - Requested Sue to address this as she is
timekeeper
4 - Low
7/1: ( supposedly work last month)
events created , invoice review, invoice line and
appropiate TAX code, SAVE.
TAX Recalc. Still no TAX shows up.
4 - Low
7/2: Awaiting screen shot from user, reminders sent
6/30 - WIP
4 - Low
7/2: War room update
7/7 - Import is successful. IT testing needs to be done
along with Bhushan. Target for business testing by mid-
week
7/3: Resource needs to be added in planning resource
list, updated ticket accordingly
7/3: AGIS Interface Load - development activity is
inprogress
7/2: WIP
7/7: Need more info
7/2: WIP
7/7: This Expense report has 5 Project and few got
approved. But later user Iwthdrawn and tried re-
submitting. System has issue with this kind of scenario.
7/7: Ticket has been assigned to PSA Queue only today.
Till now it was with Oracle Financial Queue (after 56
Days)
7/7: Ticket has been assigned to PSA Queue only today.
Till now it was with Oracle Financial Queue
(Subcontractor Raised Indirect Project)
7/7: Asigned to PSA Que on 5-Jul-2014. WIP
WIP
WIP
New
7/7 - OU vs TAX
7/7 - diane working
May '14
Close
Critical?
Q2 Close
Critical?
TeleTech
Support
Bucket
Priority
Y
Y
Yes
Y
Yes Y
Yes
Yes
Yes
Yes
Yes
Yes Y
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes Y
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Yes Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Yes
Y
Yes
Yes 1
Yes Y Y
Yes
Yes Y
1
Yes
Yes
Yes
1
Yes
Yes
Yes
Yes
Yes
Yes
Number check Priority Status Description
INC0274618 INC0274618 TRUE 3 - Medium Work in PRG employees received a
RITM0056039 #N/A #N/A 4 - Low Awaiting Omair has requested to use
TASK0052649 #N/A #N/A 4 - Low Work in Omair has requested to use
INC0395495 INC0395495 TRUE 3 - Medium Work in I have submitted expenses for
INC0399928 INC0399928 TRUE 3 - Medium New For PSA ledgers, when we
INC0403065 INC0403065 TRUE 3 - Medium Awaiting Please check why Yasir
INC0403391 INC0403391 TRUE 4 - Low Work in PRG AE expense reports
INC0404023 INC0404023 TRUE 3 - Medium New Ozan Cigizoglu is not able to
Created Assigned to Opened by Task type Contact Updated by Impact
2014/05/11 18:17:00 Rhea Incident Rhea teletech\bk1 3 - Low
2014/06/04 15:49:00 Matias Requested teletech\is10 3 - Low
2014/06/04 15:49:00 Indumathi Matias Catalog teletech\316 3 - Low
2014/07/02 04:13:00 Sheethal Incident Sheethal teletech\bk1 3 - Low
2014/07/03 18:53:00 Mary Grace Incident Mary soamer\980 3 - Low
2014/07/06 17:57:00 Randy Incident Randy teletech\980 3 - Low
2014/07/06 22:35:00 Rhea Incident Rhea teletech\980 3 - Low
2014/07/07 06:55:00 Yasir Incident Ozan teletech\yasi 3 - Low

TCS TeleTech Oracle issue tracking report

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