USER GUIDE

Cisco Unified IP Phones 7942G and 7962G for

Cisco Unified Communications Manager Express Version 7.1
1 Overview, page 2
2 Operating Your Phone, page 6
3 Phone Features Index, page 20
2
1 Overview
Thi s gui de provi des phone operati ng i nstructi ons, and feature descri pti ons for the Ci sco Uni fi ed I P Phone mul ti l i ne model s
7942G and 7962G. The 7942G has two l i nes and the 7962G has si x l i nes.
Physical Description

Name Description
1 Li ne or speed-di al button Opens new l i ne, speed-di al s phone number, or ends cal l . Buttons l i ght to i ndi cate status:
Green, steady: Acti ve cal l or two-way i ntercom cal l
Green, fl ashi ng: Hel d cal l
Amber, steady: Pri vacy i n use, one-way i ntercom cal l , DnD acti ve.
Amber, fl ashi ng: I ncomi ng cal l or reverti ng cal l
Red, steady: Remote l i ne i n use (shared l i ne or BLF status)
2 LCD screen Di spl ays i nformati on such as l i ne/cal l status, phone number, and soft key tabs.
3 Footstand adjustment Al l ows you to adjust angl e of phone base.
4 Messages button Provi des access to voi ce mai l .
5 Di rectori es button Provi des access to phone di rectori es.
6 Hel p button Acti vates the Hel p menu.
7 Setti ngs button Provi des access to phone setti ngs such as di spl ay contrast and ri ng type.
8 Servi ces button Provi des access to phone servi ces.
1
16
3
4
5
7
9
6
8
10 11 12 13 14 15
1
3
7
5
0
3
1
2
3
9 Vol ume button I ncreases or decreases handset, headset, ri nger, or speakerphone vol ume.
10 Speaker button Toggl es speaker on and off.
11 Mute button Toggl es mute on and off.
12 Headset button Toggl es headset on and off.
13 Navi gati on button Scrol l s through text and sel ects features that are di spl ayed on the LCD screen.
14 Keypad Functi ons as tradi ti onal tel ephone keypad.
15 Soft keys buttons Engages functi ons vi si bl e on correspondi ng LCD tabs.
16 Handset wi th i ndi cator l i ght Functi ons as tradi ti onal handset and provi des message wai ti ng i ndi cator l i ght and
message-wai ti ng (stutter) tone.
Name (continued) Description (continued)
4
Connecting Your Phone
Thi s secti on shows and descri bes the connectors on your Ci sco Uni fi ed I P phone.

1 DC adapter port (DC48V) for phones not
provi ded wi th i nl i ne power
2 AC-to-DC power suppl y
3 AC power cord
4 Network port (10/100 SW) for connecti ng to the
network
5 Access port (10/100 PC) for connecti ng your
phone to your computer
6 Handset port
7 Headset port
8 Footstand button
AUX
DC48V
10/100 SW 10/100 PC
+
1
1
3
6
5
6
2
8
3
4
5
6
7
1
5
Adjusting the Handset Rest
When you connect your phone, you can adjust the handset rest so that the recei ver does not sl i p out of the cradl e. To adjust the
handset:
1. Set the handset asi de and pul l the square pl asti c tab from the handset rest.
2. Rotate the tab hal fway.
3. Sl i de the tab back i nto the handset rest. An extensi on protrudes from the top of the rotated tab. Return the handset to the
handset rest.

1 2 3
1
2
0
5
2
1
6
2 Operating Your Phone
Thi s secti on descri bes how to operate your Ci sco Uni fi ed I P phone and i ncl udes i nformati on on soft keys and phone features.
Note Because there are di fferences i n phone and si te confi gurati ons, not al l features descri bed here mi ght appl y to your
phone. Consul t your system admi ni strator for more i nformati on.
Soft Key Descriptions
Your Ci sco Uni fi ed I P phone i s equi pped wi th soft keys for cal l features and opti ons. Soft keys are di spl ayed al ong the bottom
of the LCD screen and acti vated usi ng the correspondi ng buttons. Soft keys can change accordi ng to the state of the phone.
Fol l owi ng i s a comprehensi ve l i st of soft keys offered on these Ci sco Uni fi ed I P Phones. Functi ons depend on your system
confi gurati on.
Soft Key Function
<<or >> Navi gates to edi t characters. Use the backspace soft key to erase di gi ts that you entered
i ncorrectl y.
Answer Answers an i ncomi ng cal l .
Callback Noti fi es cal l ers that the cal l ed l i ne i s free.
Cancel Cancel s the l ast sel ecti on.
CFwdALL Forwards al l cal l s.
Clear Cl ears di rectory hi story.
Confrn Connects cal l ers to a conference cal l .
Delete Del etes sel ected number.
Dial Di al s the di spl ayed number.
DnD Enabl es the Do-Not-Di sturb feature.
Down Decreases the LCD screen contrast.
EditDial Sel ects a number and acti vates the cursor for edi ti ng.
EndCall Ends the current cal l .
Exit Exi ts from the current sel ecti on.
Flash Provi des hookfl ash functi onal i ty for three-way cal l i ng and cal l wai ti ng servi ces
provi ded by the PSTN or Centrex servi ce.
GPickUp Sel ecti vel y pi cks up cal l s comi ng i nto a phone number that i s a member of a pi ckup
group.
Hold Pl aces an acti ve cal l on hol d. Resumes cal l on hol d.
LiveRcd Enabl es the user to record a phone conversati on.
Login Provi des PI N-control l ed access to restri cted phone features. Contact your system
admi ni strator for i nstructi ons.
more Scrol l s through addi ti onal soft key opti ons (for exampl e, use more soft key to l ocate the
DnD soft key).
NewCall Opens a new l i ne on the speakerphone to pl ace a cal l .
Ok Confi rms the sel ecti on.
Park Forwards cal l s to l ocati on from whi ch cal l s can be retri eved by anyone i n the system.
PickUp Sel ecti vel y pi cks up cal l s comi ng i nto another extensi on.
Play Pl ays ri ng sound sampl e.
7
Place a Call
Use one of the fol l owi ng methods to pl ace a cal l :
Li ft the handset and di al the number.
Di al the number, and then l i ft the handset.
Di al the number, and then press the Dial soft key.
Press the line button for your extensi on, and then di al .
Press the Speaker button, and then di al .
Press the New Call soft key, and then di al .
I f you are usi ng a headset, press the Headset button, and then di al .
Di al the number, and then press the Headset button.
I f you have establ i shed speed-di al numbers, press a speed-di al button.
I f you have sel ected a number from a di rectory, press the Dial soft key.
Note Use the backspace (<<) soft key to erase di gi ts that you enter i ncorrectl y.
Answer a Call
To answer a cal l :
Li ft the handset.
I f you are usi ng a headset, press the Headset button. I f necessary, press the line button to sel ect between i ncomi ng cal l s.
I f you are usi ng the speakerphone, press the Answer soft key or the Speaker button.
End a Call
To end a cal l :
Hang up the handset.
I f you are usi ng a headset, press the Headset button or the EndCall soft key.
I f you are usi ng a speakerphone, press the Speaker button or the EndCall soft key.
Redial a Number
To redi al the most recentl y di al ed number:
Li ft the handset and press the Redial soft key.
Press the Redial soft key to di al usi ng the speakerphone.
Redial Redi al s l ast number di al ed.
RmLstC Removes Last Parti ci pant from the Conference Cal l .
Resume Returns to acti ve cal l .
Save Saves l ast change.
Search I ni ti ates search i n l ocal di rectory.
Select Sel ects hi ghl i ghted opti on.
Trnsfer Transfers acti ve cal l s to another extensi on.
TrnsfVM Transfers a cal l to voi ce mai l .
Up I ncreases LCD screen contrast.
Soft Key Function
8
Hold a Call
To pl ace a cal l on hol d whi l e on the cal l :
Press the Hold soft key.
To retri eve a hel d cal l :
Press the Resume soft key.
I f mul ti pl e cal l s are on hol d, use the Navigation button to sel ect the desi red cal l before you press Resume.
I f mul ti pl e cal l s on mul ti pl e l i nes are on hol d, press the l i ne button for the l i ne that you want to pi ck up. The acti ve cal l
on the other l i ne i s automati cal l y put on hol d.
Note Because the hol d feature can generate musi c or tones, avoi d usi ng hol d when di al ed i nto a remote conference system.
Conferences that are created l ocal l y on your phone can safel y be pl aced on hol d wi thout i ntroduci ng musi c or tones
i nto the conference.
Mute a Call
To mute a cal l :
Whi l e on a cal l , press the Mute button. The Mute button l i ghts, i ndi cati ng that the other party cannot hear you.
To deacti vate the mute functi on, do one of the fol l owi ng:
Press the Mute button agai n.
Li ft the handset i f you are usi ng mute wi th your speakerphone.
Note The Mute feature does not generate musi c or a tone.
Manage Call Waiting
I f you are on a cal l when a second cal l comes i n, you hear a cal l -wai ti ng tone or see a fl ashi ng i ndi cator l i ght on the handset
rest, dependi ng on the confi gurati on of your phone.
To answer the new cal l on the same l i ne:
1. Use the Navigation button to sel ect the cal l
2. Press the Answer soft key to answer the cal l . The cal l on the other l i ne i s automati cal l y put on hol d.
To return to the ori gi nal cal l :
1. Use the Navigation button to resel ect the cal l .
2. Press the Resume soft key to reconnect to the cal l .
For cal l s on a separate l i ne:
Press the Line button for the i ncomi ng cal l . The cal l on the other l i ne i s automati cal l y put on hol d.
To return to the ori gi nal cal l :
Press the Line button associ ated wi th the ori gi nal cal l .
Retrieve Voice Messages
To retri eve voi ce messages:
1. Sel ect an avai l abl e Ci sco Uni fi ed I P phone l i ne by l i fti ng the handset, pressi ng the speakerphone button, or pressi ng a l i ne
button. Li sten for the di al tone.
2. Press the Messages button, and fol l ow the voi ce i nstructi ons.
9
Note When you have one or more new messages, the message-wai ti ng i ndi cator (MWI ) on your handset i s l i t. The MWI
works onl y i f the MWI i s confi gured on your phone.
Note Your company determi nes the voi ce message servi ce that your phone system uses. For the most accurate and detai l ed
i nformati on, see the documentati on for your voi ce message servi ce.
Adjust the Volume for the Current Call
To adjust the handset, speakerphone, or headset vol ume for the current cal l :
1. Duri ng a cal l , press the Up or Down Volume button.
2. Press the Save soft key to appl y the new vol ume l evel to future cal l s.
Adjust the Ring Volume
Press the Up or Down Volume button whi l e the handset i s i n i ts cradl e and the phone i s i dl e.
Select the Ring Type
To change the ri nger sound:
1. Press the Settings button.
2. Press 2 for Ri ng Type, or use the Navigation button to scrol l to Ri ng Type and press the Select soft key.
3. Use the Navigation button to scrol l through the l i st of ri ng types. Press the Play soft key to hear sampl es.
4. Hi ghl i ght the ri ng you want, and then press the Select soft key.
5. Press the Ok soft key to sel ect your setti ng.
6. Press the Save soft key to save the setti ng, or press Cancel to exi t to the previ ous menu wi thout changi ng the setti ng.
7. Press the Exit soft key to go to the mai n di rectory menu.
Adjust the Display Contrast
To adjust the contrast i n your LCD di spl ay:
1. Press the Settings button.
2. Press 1 for Contrast, or use the Select soft key.
3. Use the Down or Up soft key to change the contrast.
4. Press the Ok soft key
5. Press the Save or Exit soft key.
6. Press the Ok soft key to sel ect your contrast setti ng.
7. Press the Save soft key to save the setti ng, or press Cancel to exi t to the previ ous menu wi thout changi ng the setti ng.
8. Press the Exit soft key to go to the mai n di rectory menu.
Note I n the fol l owi ng procedures, you mi ght need to enter i nformati on usi ng the keypad. Press the backspace (<<) soft key
to erase di gi ts that you enter i ncorrectl y.
10
Forward Incoming Calls
To forward any i ncomi ng cal l to the cal l -forward desti nati on, for exampl e voi ce mai l , preset on the Ci sco Uni fi ed I P phone:
Press the DnD soft key.
Note I f the cal l -forward desti nati on i s not set, pressi ng the DnD soft key di sabl es the ri nger.
Park a Call (SCCP)
Cal l park al l ows a user to pl ace a cal l on hol d at a desi gnated parki ng sl ot from whi ch the cal l can be retri eved by anyone on
the system.
Note Contact your system admi ni strator for your cal l park sl ot number.
To park a cal l :
Press the Park soft key.
The Ci sco Uni fi ed Communi cati ons Manager Express system automati cal l y sel ects an avai l abl e cal l park sl ot and di spl ays
the number on the Ci sco Uni fi ed I P phone screen.
To park a cal l to a speci fi c cal l park sl ot:
Press the Transfer softkey fol l owed by the cal l park sl ot number provi ded by your admi ni strator.
To retri eve a parked cal l :
I f your phone recei ves a cal l park noti fi cati on, press the PickUp soft key fol l owed by the asteri sk (*).
Press the PickUp soft key fol l owed by the cal l park sl ot number.
Park a Call (SIP)
Cal l park al l ows a user to pl ace a cal l on hol d at a desi gnated parki ng sl ot from whi ch the cal l can be retri eved by anyone on
the system.
Note Contact your system admi ni strator for your cal l park sl ot number.
To park a cal l :
Press the Park soft key.
The Ci sco Uni fi ed Communi cati ons Manager Express system automati cal l y sel ects an avai l abl e cal l park sl ot and di spl ays
the number on the Ci sco Uni fi ed I P phone screen.
To retri eve a parked cal l :
Di al the park sl ot extensi on.
To park a cal l to a di rected cal l park sl ot:
Press the Transfer softkey fol l owed by the cal l park sl ot number provi ded by your system admi ni strator.
To retri eve a cal l parked at a di rected cal l park sl ot:
Di al the retri eval park-sl ot extensi on.
Pick Up Calls
To pi ck up a cal l that i s on hol d or a cal l that i s ri ngi ng at another extensi on:
1. Press the PickUp soft key.
2. Di al the extensi on number of the Ci sco Uni fi ed I P phone that you want to pi ck up. Control of the cal l i s transferred to your
phone.
To sel ecti vel y pi ck up a cal l ri ngi ng at a number that bel ongs to a pi ckup group:
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Press the GPickUp soft key. I f onl y one pi ckup group i s defi ned i n the enti re Ci sco Uni fi ed Communi cati ons Manager
Express system, control of the cal l i s transferred to your phone.
I f the ri ngi ng tel ephone and your phone are i n the same pi ckup group, press the asteri sk (*) to transfer control of the cal l
to your phone.
I f the ri ngi ng tel ephone and your phone are i n di fferent pi ckup groups, di al the pi ckup group number where the phone i s ri ngi ng
to transfer control of the cal l to your phone.
Whisper Intercom
The Whi sper I ntercom feature al l ows the user to make an i ntercom cal l to a busy extensi on. The reci pi ent can hear the cal l er or
hear the whi sper i ntercom, and the ori gi nal cal l er on the recei vi ng phone does not hear the whi sper i ntercom. The phone
recei vi ng a whi sper i ntercom di spl ays the extensi on and name of the party i ni ti ati ng the whi sper i ntercom and a zipzip tone i s
pl ayed before the cal l ed party hears the cal l er's voi ce. The recei vi ng party must sel ect the i ntercom l i ne button on thei r phone
to speak to the cal l er.
Note For i ntercom users to know whether the i ntercom i s usi ng one-way or two-way audi o, the l amp for both i ntercom
buttons are col ored amber for one-way whi sper i ntercom and green for two-way audi o.
To pl ace an i ntercom cal l :
Di al the i ntercom di rectory number from your i ntercom l i ne. The i ntercom reci pi ent hears the i ntercom cal l er audi o wi thout
answeri ng the cal l .
To answer an i ntercom cal l :
Press the i ntercom button to tal k to the i ntercom cal l er.
To end a whi sper i ntercom cal l :
Press Endcall.
Place a Priority (Precedence) Call
I n some speci al i zed envi ronments, such as mi l i tary or government offi ces, you mi ght need to make and recei ve urgent or cri ti cal
cal l s. I f you have the need for thi s speci al i zed cal l handl i ng, your system admi ni strator can add Mul ti l evel Precedence and
Preempti on (MLPP) to your phone.
Keep these terms i n mi nd:
Precedence i ndi cates the pri ori ty associ ated wi th a cal l .
Preemption i s the process of endi ng an exi sti ng, l ower pri ori ty cal l whi l e accepti ng a hi gher pri ori ty cal l that i s sent to your
phone.
Priority Level of an MLPP Call
To see the pri ori ty l evel of an MLPP cal l , l ook for an MLPP i con on your phone screen:
Pri ori ty cal l
Medi um pri ori ty (i mmedi ate) cal l
Hi gh pri ori ty (fl ash) cal l
Hi ghest pri ori ty (fl ash overri de) or executi ve overri de cal l
Hi gher pri ori ty cal l s are di spl ayed at the top of your cal l l i st. I f you do not see an MLPP i con, the pri ori ty l evel of the cal l i s
normal (routi ne).
Note Contact your system admi ni strator for a l i st of correspondi ng precedence numbers for cal l s.
12
To Make a Priority (Precedence) Call:
Enter the MLPP access number (provi ded by your system admi ni strator) fol l owed by the precedence l evel (0-4) and the phone
number.
Note I f you enter an i nval i d MLPP access number, a verbal announcement al erts you of the error.
To Answer an MLPP Call:
End an acti ve cal l (i f necessary) and answer the MLPP cal l .
I f the acti ve cal l has l ower precedence than the i ncomi ng cal l , the acti ve cal l i s preempted.
Tips
When you are recei vi ng a pri ori ty (precedence) cal l , an MLPP i con on your phone screen i ndi cates the pri ori ty l evel of
the cal l .
When you make or recei ve an MLPP-enabl ed cal l , you hear speci al ri ng tones and cal l -wai ti ng tones di fferent from the
standard tones.
When you or the other party are recei vi ng a cal l that must preempt the current cal l , di sconnect i mmedi atel y to al l ow
the hi gher pri ori ty cal l to ri ng through.
When you have more than 1 acti ve cal l , the cal l wi th the l owest precedence i s preempted. Si mi l arl y, for outgoi ng cal l s,
the cal l wi th l ower precedence i s preempted fi rst.
Call-Blocking (Toll Bar) Override
Cal l bl ocki ng prevents unauthori zed use of phones. I t i s i mpl emented by matchi ng a pattern of speci fi ed di gi ts duri ng a speci fi ed
ti me of day and day of week or date. The cal l -bl ocki ng overri de feature al l ows i ndi vi dual phone users to overri de the predefi ned
cal l bl ocki ng.
Note Contact your system admi ni strator for your personal i denti fi cati on number (PI N).
To pl ace cal l s when cal l -bl ocki ng i s enabl ed:
1. Press the Login soft key on the Ci sco Uni fi ed I P phone.
2. Enter the Personal I denti fi cati on Number (PI N) that i s associ ated wi th the phone.
Transfer a Call
To transfer a sel ected cal l to another number, you can use bl i nd transfer or consul tati ve transfer:
Blind Transfer
I mmedi atel y redi rects the cal l wi thout al l owi ng you to speak to the transfer reci pi ent (the person to whom you are transferri ng
the cal l ).
To make a bl i nd transfer cal l :
1. Duri ng a cal l , press the Trnsfer soft key. The cal l i s pl aced on hol d.
2. Di al the number to whi ch you want to transfer the cal l .
Consultative Transfer
Redi rects the cal l after fi rst al l owi ng you to speak to the transfer reci pi ent.
To make a consul tati ve transfer:
1. Duri ng a cal l , press the Trnsfer soft key. The cal l i s pl aced on hol d.
13
2. Di al the number to whi ch you want to transfer the cal l .
3. Wai t for the cal l to be answered. Speak to the transfer reci pi ent. Then press the Trnsfer button or hang up the handset.
4. I f the transfer fai l s, press the Resume soft key to return to the ori gi nal cal l .
Transfer to Voice Mail
1. Press TrnsfVM.
2. Enter the reci pi ents extensi on number and press TrnsfVM agai n.
Cancel Transfer
1. To cancel your consul tati ve cal l -transfer attempt:
Press the EndCall soft key.
2. To reconnect to the ori gi nal cal l er:
Press the Resume soft key.
Forward All Calls
To forward al l i ncomi ng cal l s to another number:
1. Press the CFwdALL soft key. You hear a confi rmati on beep.
2. Di al the number to whi ch you want to forward al l your cal l s. Di al the number exactl y as i f you were pl aci ng a cal l to that
number. Remember to i ncl ude l ocal l y requi red prefi x numbers.
The phone di spl ay i s updated to show that cal l s wi l l be forwarded.
3. Press the pound key (#) or the EndCall soft key.
Note To forward cal l s to voi ce mai l , manual l y enter the voi ce mai l number, or use the CFwdALL soft key pl us the Messages
button, fol l owed by the EndCall soft key. When cal l forward al l i s set, the di spl ay shows the Cal l Forward I con.

To forward cal l s to a speed-di al number, use the CFwdALL soft key pl us a speed-dial button, fol l owed by the EndCall
soft key.
To cancel cal l forwardi ng:
Press the CFwdALL soft key.
Place and Establish a Conference Call
To create a three-party conference cal l :
1. Duri ng a cal l , press the more soft key and then the Confrn soft key to open a new l i ne and put the fi rst party on hol d.
2. Pl ace a cal l to another number.
3. When the cal l connects, press Confrn agai n to add the new party to the cal l .
To establ i sh a conference cal l between two- and three-party cal l s to a Ci sco Uni fi ed I P phone, one acti ve and the other on hol d:
Press the Confrn soft key on the Ci sco Uni fi ed I P phone.
To establ i sh a conference cal l between second- and thi rd-party cal l s al ready present on a Ci sco Uni fi ed I P phone, usi ng separate
l i ne buttons, one acti ve and the other on hol d:
1. Press the Confrn soft key on the Ci sco Uni fi ed I P phone.
2. Press the Line button of the cal l you want to add to the conference.
Note Your system admi ni strator must have confi gured the system for three-party or ei ght-party ad-hoc conferences.
14
Place a MeetMe Conference Call
To Pl ace a MeetMe conference cal l :
1. Obtai n a MeetMe conference number from your system admi ni strator
2. Di stri bute the MeetMe conference number to al l the parti ci pants.
3. Go offhook, press the MeetMe soft key, and di al the MeetMe conference number. Al l other parti ci pants joi n the meeti ng by
di al i ng i nto the MeetMe conference number.
4. To end the MeetMe conference cal l , al l parti ci pants must hang up the handset or press the EndCall soft key.
End a Conference Call
To end the conference cal l :
Hang up the handset, or press the EndCall soft key.
Note Dependi ng on confi gurati on when the conference cal l i ni ti ator di sconnects, the conference cal l termi nates.
Alternate Methods to End a Conference Call
Cal l i ni ti ators can use one of the fol l owi ng methods (functi onal i ty wi l l vary accordi ng to your system confi gurati on):
To end the conference and remai n connected to the most recent cal l , press the Confrn soft key. The ol der cal l i s pl aced on
hol d.
To di sconnect from the conference, hang up the handset. The other parti es remai n on the conference cal l .
Live Record a Call
Cal l i ni ti ators can use the LiveRcd soft key to record an acti ve cal l , pri vate l i ne or conference cal l . To record a cal l :
1. Press the LiveRcd soft key. Thi s puts the other party on-hol d and i ni ti ates a cal l to the confi gured l i ve record number.
2. Press the LiveRcd agai n to stop the recordi ng.
J oin a Shared-Line Call (SCCP)
User can joi n a cal l on a shared l i ne usi ng the cBarge softkey.
To joi n the shared-l i ne cal l :
1. Hi ghl i ght the remote-i n-use cal l that you want to joi n.
2. Press the more to navi gate to cBarge and press cBarge.
J oin a Shared Line Call (SIP)
User can joi n a non-pri vate cal l on a shared l i ne cal l by usi ng ei ther Barge or cBarge soft keys.
Barge al l ows you to add yoursel f to the cal l by hosti ng the conference on your phone but does not al l ow others to joi n the
conference.
cBarge al l ows you to add yoursel f to the conference and al l ows others to joi n the conference.
To joi n a shared l i ne cal l :
1. Hi ghl i ght the remote-i n-use cal l that you want to joi n.
2. Press Barge or cBarge to joi n the cal l .
Tips
When you Barge a cal l , other parti es hear a beep announci ng your presence. You are di sconnected from a cal l that you
have joi ned usi ng Barge i f the cal l i s put on hol d, transferred, or turned i nto a conference cal l by the Barge i ni ti ator.
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I f a phone that i s usi ng the shared l i ne has Pri vacy enabl ed, cal l i nformati on and Barge/cBarge soft keys do not appear
on the other phones that share the l i ne.
Hold a Shared-Line Call (SIP)
User can put cal l s on a shared l i ne on hol d l i ke cal l s on a non shared l i ne.
To pl ace a cal l on hol d whi l e on a shared-l i ne cal l :
Hi ghl i ght the cal l that you want to put on hol d.
Press the Hold soft key.
Resume a Shared Line Call (SIP)
User can resume a non-pri vate cal l pl aced on hol d on a shared l i ne cal l .
To resume a shared l i ne cal l :
1. Hi ghl i ght the cal l that you want to resume.
2. Press Resume to resume the cal l .
Tip
When a shared-l i ne cal l i s pl aced on hol d, a fl ashi ng green shared l i ne button noti fi es al l the other phones wi th the
shared-l i ne di rectory number that the cal l can be resumed.
Enable Privacy on Shared-Line (SIP)
Users can prevent others from vi ewi ng, bargi ng, or resumi ng a Shared-Li ne Cal l by enabl i ng the pri vacy feature on the phone.
To prevent other from vi ewi ng or bargi ng cal l s:
1. Press the pri vacy l i ne button .
2. The pri vate i con next to an amber l i ne button veri fi es that pri vacy i s on.
3. Press the pri vacy button agai n to di sabl e pri vacy.
Tips
The pri vacy button i s not di spl ayed on the shared-l i ne phone by defaul t. Your system admi ni strator must enabl e pri vacy
button on a per phone basi s.
Pri vacy i s enabl ed by defaul t for shared-l i nes. Your system admi ni strator can change the defaul t pri vacy setti ng gl obal l y
or on a per phone basi s.
Cal l s pl aced on hol d wi th pri vacy enabl ed have pri vacy di sabl ed by defaul t. Your system admi ni strator can change the
defaul t pri vacy on hol d setti ng gl obal l y.
Place a Call from Your Local Directory
To access the l ocal phone di rectory establ i shed by your system admi ni strator:
1. Press the Directories button.
2. Press the Navi gati on Up or Down button or press 4 to sel ect the Local Di rectory.
3. Press the Navi gati on Up or Down button to sel ect the Last, Fi rst, or Number fi el d search opti on.
4. Usi ng the keypad, enter the l ast name or fi rst name for the entry.
When enteri ng l etters, sel ect the appropri ate number key of the l etter you want, and press that key a number of ti mes that
equal s the posi ti on of the target l etter. For exampl e, to enter a B, press the 2 key two ti mes, and to enter a C, press the 2
key three ti mes. Use the backspace (<<) soft key to make correcti ons when enteri ng data.
5. Press the Search soft key to fi nd your sel ecti on.
6. I f your search resul ts i n mul ti pl e l i sti ngs, use the Navi gati on Up or Down button to sel ect the correct number.
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7. Press the Dial soft key to di al the sel ected number.
Program Personal Speed-Dial Buttons
After a system admi ni strator defi nes one or more speed-di al i nstances for a Ci sco Uni fi ed I P phone, you can reprogram numbers
that are not l ocked or program numbers i nto an i nstance that has an empty di al stri ng:
1. Sel ect an avai l abl e phone l i ne by l i fti ng the handset, pressi ng the NewCall soft key, or pressi ng a l i ne button. Li sten for the
di al tone.
2. Press the pound key (#).
3. Press the speed-di al button that you want to program. A short beep confi rms that you are starti ng to program thi s button.
4. Enter the speed-di al number. The di gi ts appear on the phone di spl ay. When you are enteri ng speed-di al numbers, use the
backspace (<<) soft key to erase di gi ts that you enter i ncorrectl y.
To remove a speed-di al number wi thout repl aci ng i t wi th a new one.
1. Press the pound key (#).
2. Press the same speed-di al button a second ti me to i ndi cate that you are done enteri ng the speed-di al di gi ts and to store the
new speed-di al number.
3. Hang up the handset, or press a new speed-di al button and repeat thi s procedure.
Place a Call from Your System Speed-Dial Directory
To pl ace a cal l from your system speed-di al di rectory:
1. Sel ect an avai l abl e Ci sco Uni fi ed I P phone l i ne (off hook or NewCall) and get a di al tone.
2. Press the Directories button, or use the Navigation button to l ocate the Di rectory and then press the Select soft key.
3. Use the Navigation button to scrol l through the opti ons. Use the Select soft key to sel ect speed-di al opti ons.
Press 5 for the Local Speed Di al .
Press 6 for the Personal Speed Di al (functi onal i ty vari es dependi ng on your system confi gurati on).
4. Use the Navigation button to scrol l through the speed-di al phone l i st.
5. To di al the sel ected phone number, ei ther press the Select soft key or enter the number on the keypad.
6. Press the Exit soft key to go to the di rectory menu.
Switching an In-Progress Call to Another Phone Using SNR
The Si ngl e Number Reach (SNR) feature al l ows you to swi tch an i n-progress cal l on your desktop phone to your remote
desti nati on phone, such as a mobi l e phone. You can pi ck up an i n-progress cal l on the desktop phone or remote desti nati on
phone wi thout l osi ng the cal l . Al l unanswered cal l s are forwarded to your voi ce mai l .
Note Your system admi ni strator must confi gure thi s feature for your I P Phone. Contact your system admi ni strator for more
i nformati on.
Switch an in-progress Call from Your Desktop Phone to Your Remote Destination Phone
To swi tch an i n-progress cal l on your desktop phone to your remote desti nati on phone:
1. Press the Mobility soft key.
2. Sel ect Send Call to Mobile Phone.
3. Answer the i n-progress cal l on your remote desti nati on phone.
The desktop phone l i ne button turns red and handset i cons and the cal l i ng party number appear on the phone di spl ay. You
cannot use same phone l i ne for any other cal l s, but i f your desk phone supports mul ti pl e l i nes, you can use another l i ne to make
or recei ve cal l s.
17
Switch an in-progress Call from a Remote Destination Phone to Your Desktop Phone
1. Press Resume on your desk phone and start tal ki ng on your desk phone.
2. Hang up the cal l on your remote phone to di sconnect the phone.
Change Your Remote Destination Phone Number
You can repl ace the exi sti ng remote desti nati on phone number wi th a new phone number.
To change the exi sti ng remote desti nati on phone number:
1. Press Services button and sel ect My Phone Apps.
2. Sel ect Single Number Reach.
3. Use <<soft key to type your new remote desti nati on phone number. Make sure you add the appropri ate di al i ng prefi x or
access code (i f appl i cabl e) to your remote desti nati on number.
4. Press Submit.
Enable or Disable Single Number Reach
You can enabl e or di sabl e Si ngl e Number Reach (SNR) on your phone by usi ng the Mobility soft key.
To di sabl e SNR, press Mobility soft key and sel ect Disable Mobile Connect.
To enabl e SNR, press Mobility soft key and sel ect Mobile Connect On.
View Call History
To vi ew recent mi ssed, recei ved, or pl aced cal l s:
1. Press the Directories button.
2. Use the Navigation button to scrol l and sel ect the desi red cal l l i st. Press the Select soft key, or:
Press 1 on the keypad for Mi ssed Cal l s.
Press 2 on the keypad for Recei ved Cal l s.
Press 3 on the keypad for Pl aced Cal l s.
3. Press the Exit soft key to return to the previ ous di rectory menu.
Place a Call from Call History
To pl ace a cal l to a number i n the cal l hi story l i st:
1. Use the Navigation button to scrol l through the cal l hi story l i st.
2. Use the Select soft key to sel ect a phone number. The di gi ts appear on the phone di spl ay.
3. To di al the number as i t appears on the phone di spl ay:
Press the Dial soft key.
To edi t the number on the phone di spl ay before di al i ng:
1. Press the EditDial soft key to pl ace the cursor at the begi nni ng of the number on the phone di spl ay.
2. Use the keypad to edi t the di gi ts as needed. Use the backspace (<<) soft key to erase di gi ts that you enter i ncorrectl y.
3. Press the Dial soft key to pl ace the cal l .
Clear Call History
To cl ear al l numbers i n the di rectory hi stori es:
Press the Clear soft key.
Note The Clear soft key cl ears al l cal l hi story l i sts. Sel ecti ve cl eari ng of cal l hi story l i sts i s not supported.
18
Use the Intercom Feature
Ci sco Uni fi ed Communi cati ons Manager Express supports i ntercom functi onal i ty for one-way and press-to-answer voi ce
connecti ons usi ng a dedi cated pai r of i ntercoms on two phones that speed-di al each other.
To use the i ntercom feature:
1. Press the Speaker button and get the di al tone.
2. Press the speed di al key or di al the di rectory number to start the i ntercom cal l .
Note The cal l ed Ci sco Uni fi ed I P phone automati cal l y answers the cal l i n speakerphone mode wi th mute acti vated or
deacti vated dependi ng on the confi gurati on. The phone beeps to al ert the reci pi ent to the i ncomi ng cal l .
To respond to an i ntercom cal l :
I f the Mute key i s l i ghted, Press the Mute button or l i ft the handset.
I f the Mute key i s not l i ghted, repl y to cal l er handsfree.
Activate Do Not Disturb (SCCP)
For vi sual cal l al erti ng and i nformati on wi thout audi bl e ri ngi ng, use Do Not Di sturb (DnD). Cal l s recei ve normal
cal l -forward-busy and no-answer treatment.
To acti vate the Do-Not-Di sturb feature:
1. Press the more soft key to l ocate the DnD soft key.
2. Press the DnD soft key. A text message di spl ays to i ndi cate that the phone i s i n Do-Not-Di sturb mode.
Note Pressi ng the DnD soft key i mmedi atel y forwards the cal l to the cal l -forward desti nati on set on the phone. I f the
cal l -forward desti nati on i s not set, pressi ng the DnD soft key di sabl es the ri nger.
To deacti vate the Do-Not-Di sturb feature, repeat Steps 1 and 2.
Activate Do Not Disturb (SIP)
For vi sual cal l al erti ng and i nformati on wi thout audi bl e ri ngi ng, use Do Not Di sturb (DnD). Cal l s recei ve normal
cal l -forward-busy and no-answer treatment.
To acti vate the Do-Not-Di sturb feature:
1. Press the more soft key to l ocate the DnD soft key.
2. Press the DnD soft key. A text message di spl ays to i ndi cate that the phone i s i n Do-Not-Di sturb mode.
To deacti vate the Do-Not-Di sturb feature, repeat Steps 1 and 2 i n i dl e state.
Place a Call Using Your Cisco Extension Mobility Profile
Ci sco Extensi on Mobi l i ty (EM) al l ows the user to temporari l y confi gure a Ci sco Uni fi ed I P phone to functi on as users own
phone. After the user i s l ogged-i n to Ci sco EM, the phone adopts the users profi l e, i ncl udi ng the l i ne buttons, features, and
establ i shed servi ces.
To l og-i n to Ci sco Extensi on Mobi l i ty:
1. Press Services button and sel ect Extension Mobility.
2. Enter your user I D and password.
3. Press Submit. The phone temporari l y confi gures your profi l e and setti ngs.
Note Your system admi ni strator must confi gure Ci sco Extensi on Mobi l i ty for you.
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Place a Call from Your Personal Speed-Dial
To pl ace a cal l from your Personal Speed-Di al usi ng My Phone Apps:
1. Log-i n to Extension Mobility.
2. Sel ect My Phone Apps and scrol l down to Personal Speed Dial.
3. Sel ect Personal Speed Dial.
4. Add a Label and Number.
5. Go back to My Phone Apps and press Reset Phone. You Personal Speed-Di al number appears on the phone di spl ay screen.
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3 Phone Features Index
Thi s secti on provi des an al phabeti cal l i st of features for your Ci sco Uni fi ed I P phone. Features supported i n both SI P and SCCP
protocol s are marked as Supported and features not supported i n ei ther one of the protocol s are marked as Not Supported .
However, there are di fferences i n how the feature works based on the cal l protocol .
Table 1 Features (with page number references) Supported in SIP and SCCP Protocols.
Features SIP SCCP
Acti vate Do Not Di sturb 14 Supported Supported
Adjust the Di spl ay Contrast 9 Supported Supported
Adjust the Ri ng Vol ume 9 Supported Supported
Adjust the Vol ume for the Current Cal l 8 Supported Supported
Answer a Cal l 7 Supported Supported
Cal l -Bl ocki ng (Tol l Bar) Overri de 10 Not Supported Supported
Cl ear Cal l Hi story 13 Supported Supported
Di vert I ncomi ng Cal l s 9 Supported Supported
Enabl e Pri vacy on Shared-Li ne (for SI P) 15 Supported Not Supported
End a Cal l 7 Supported Supported
End a Conference Cal l 11 Supported Supported
Forward Al l Cal l s 10 Supported Supported
Hol d a Cal l 7 Supported Supported
Hol d a Shared-Li ne Cal l (for SI P) 15 Supported Not Supported
Joi n a Shared-Li ne Cal l 12 Not Supported Supported
Li ve Record a Cal l 12 Not Supported Supported
Manage Cal l Wai ti ng 8 Supported Supported
Mute a Cal l 8 Supported Supported
Park a Cal l 9 Not Supported Supported
Pi ck Up Cal l s (for SI P and SCCP) 10 Not Supported Supported
Pl ace a Cal l 7 Supported Supported
Pl ace a Cal l from Cal l Hi story 13 Supported Supported
Pl ace a Cal l from Your Local Di rectory 12 Supported Supported
Pl ace a Cal l from Your Personal Speed-Di al 15 Not Supported Supported
Pl ace a Cal l from Your System Speed-Di al Di rectory 12 Supported Supported
Pl ace a Cal l Usi ng Your Extensi on Mobi l i ty (EM) Profi l e 14 Not Supported Supported
Pl ace a MeetMe Conference Cal l 11 Not Supported Supported
Pl ace a Pri ori ty (precedence) Cal l 11 Supported Supported
Pl ace and Establ i sh a Conference Cal l 11 Supported Supported
Program Personal Speed-Di al Buttons 12 Not Supported Supported
Redi al a Number 7 Supported Supported
Resume a Shared Li ne Cal l (for SI P) 15 Supported Not Supported
Retri eve Voi ce Messages 8 Supported Supported
Sel ect the Ri ng Type 9 Supported Supported
Swi tchi ng an I n-Progress Cal l to Another Phone Usi ng SNR 16 Not Supported Supported
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Transfer a Cal l 10 Supported Supported
Transfer to Voi ce Mai l 10 Not Supported Supported
Use the I ntercom Feature 13 Supported Supported
Vi ew Cal l Hi story 13 Supported Supported
Whi sper I ntercom 11 Not Supported Supported
Table 1 Features (with page number references) Supported in SIP and SCCP Protocols.
Features SIP SCCP
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Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the
Cisco Website at www.cisco.com/go/offices.
Ci sco, Ci sco Systems, the Ci sco l ogo, and the Ci sco Systems l ogo are regi stered trademarks or trademarks of Ci sco Systems, I nc. and/or i ts affi l i ates
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2009 Ci sco Systems, I nc. Al l ri ghts reserved.
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