CHILLVANTH SARVESH

H.NO 8-868 ASHOK NIVAS

LOHAR GALLI, MAHADEVNAGAR
GULBARGA.585104.
PH: 87400077
EMAIL:!"#$%!&'1()*"+,.'-*
SUMMAR.
Professional experienced Service Manager with a strong proven
record.
Elite managing skills of service operations.
Well educated and good TEAM EA!E"
#ustomer awareness for more than $% &ears experience in handling
customer needs for service.
Extensive warrant& knowledge of ' ma(or automotive manufacturers.
)nowledgea*le of all internal departments.
A*le to drive a service department forward with emplo&ee team
*ased talent to increase shop pro+ta*ilit&.
CTC: 4.56KPA.
ECTC: 5.0-5.5KPA.
E/0'"1+-2 "2/ T#"+2+2):
B.E AUTOMOBILE 3#-* G0,4"#)" U2+$%#!+15 G0,4"#)"
K"#2"1"6". 7+1& 718 C-0#!% /0#"1+-2 S%9:1;;< 1- A0):;8
P"!! -01.
= P#%-U2+$%#!+15 B-"#/ B"2)",-#% K"#2"1"6". 7+1&
6<8.C-0#!% /0#"1+-2 >02:;< 1- A9#:;< P"!! -01.
= S.S.L.C 3#-* K"#2"1"6" S%'-2/"#5 E/0'"1+-2 B-"#/. 7+1&
7<8 A9#:;1 P"!! -01.
7ORK E?PERIENCE
KARUNA TO.OTA
N%"# B+,)02/+ )"#/%2 !%/"* #-"/ G0,4"#)"
N-$:010 1- T+,, D"1%.
M"2")%#-S%#$+'%
M"+2 T"!6!.
= Plan, organi-e, lead and control total service management
operations.
= Set and monitor realistic and achieva*le service performance
targets.
= Monitor customer satisfaction reports and trends.
= Share customer satisfaction information with service personnel.
= .versee warrant& and goodwill cases.
= Esta*lish &earl& sta/ training targets.
= #ultivate *usiness relationships 0retail and 1eet customers2.
= Set marketing strategies to target new *usiness and 1eet companies.
= #onduct anal&sis of market competitors, market conditions and
campaign e/ectiveness.
= Target market development for periodic maintenance and repair work
to target market segments.
= !evelop innovative service o/ers.
= Provide monthl& performance results to the 3ead 4 #ustomer
Service.
= Maintain service and parts coordination through regular meetings
with Parts Manager.
= #arr& out &earl& sta/ performance appraisals.
= Esta*lish competitive compensation plan 0wage structure2.
= Esta*lish performance and customer satisfaction *ased incentive
scheme.
= .*serve dealership guidelines 5 ful+ll manufacturers6 priorit& tasks.
= !evelop general 5 3" policies and monitor discipline amongst
service.
= Promote and monitor appointment s&stem.
= Monitor complaint resolutions.
= Monitor (o* 7ualit& through 7ualit& control inspections, come*ack
reports, and
#omplaints.
= Esta*lish service reminder s&stem.
= Ensure e8cient service operations through providing ade7uate tools
and e7uipment and smooth work1ow 0Standard operating
procedures2 procedures.
= Monitor service shop environmental and safet& issues.
= #onduct weekl& anal&sis of ke& performance indicators 0productivit&,
e8cienc&, la*our
9tili-ation, la*or sales, la*or gross pro+t, parts sales:repair order, la*or
sales:repair order2
And expenses.
Environment Management "epresentative.
Practice and promote kai-en activities.
Strive to improve kai-en at dealer.
GVK EMRI
S1/' H-0!+2) B-"#/ B"!$%!&@"# 2")"# B"2)",-#%.
N-$:00; 1- O'1:010.
A!!1 P"#12%# A,%%1
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"esponsi*le for 1eet operations in the district.
"esponsi*le for uptime of the am*ulance.
"esponsi*le for the optimal performance of the am*ulances.
Enhancing the appreciation of the vehicle.
"esponsi*le for generating and implementing monthl& calendar
for am*ulance visits and audits in consultation with !istrict
Manager.
"esponsi*le for the fuel utili-ation.
"esponsi*le for the scheduled servicing as recommended *& the
vehicle manufacturers.
"esponsi*le for the prompt processing of the insurance claims.
"esponsi*le for handling accident and *reak down resumption.
"esponsi*le for identif&ing and enhancing *usiness relations with
local vendors 0 Spare part dealers, workshops, Tires 5 *atteries
suppl&ing agencies, fuel +lling stations and agencies2
Escalating the incidents to the reporting manager promptl&.
!isseminating the information, processes and policies to the +led
sta/ 0Pilot2.
;nventor& management at district and am*ulance level.
"esponsi*le for record maintenance and report generation.
Trend anal&sis of ke& vehicle attri*utes 0<uel e8cienc&, cost of
maintenance, tire utili-ation , *reak downs and accidents2.
"esponsi*le for coordinating and executing regular training
modules for Pilots 0Educating and enhancing skill levels of Pilots2.
Supporting 3" team in recruitment activities.
"esponsi*le for Statutor& compliances of vehicle documents.
To cooperate with visitors and audit teams.
Maintenance of ;mp rest amount handled *& the Pilot.
Prompt su*mission of *ills related to <leet operations.
Timel& data updation in <leet applications 0<leet Management
S&stem <MS2
To extend support to !istrict team for organi-ing social events
0=ehicle launching, awareness campaigns, >ene+ciar& meet etc2.
"esponsi*le for Medical e7uipment in the am*ulance.
"esponsi*le for warrant& claims with vendors.
S#+ V%26"1%!& H502/"+ G0,4"#)" K"#2"1"6" I2/+".
A01&-#+B%/ D%",%# A-# H502/"+ M-1-# I2/+" L1/.
O'1:0081-O'1:00;
S%#$+'% M"2")%#.
"esponsi*le for controlling costs, *uilding a lo&al clientele,
maintaining good emplo&ee relations, setting and o*taining sales
and pro+t o*(ectives and maintaining service records.
Additionall&, the& must satisf& service concerns of all customers,
ensure that service is performed at the highest level and operate
the department pro+ta*l&.
3iring and supervising all service department personnel, as well
as monitoring their performance in servicing customers.
Providing training on administrative policies and procedures for
all department personnel.
Encouraging technicians to keep their skills up?to?date through
periodic technical training on new s&stems and components
o/ered *& the automotive manufacturers.
#reating goals and o*(ectives for the department, which includes
an annual operating *udget and a marketing plan to promote
new and repeat *usiness.
)eeping up?to?date on manufacturer warrant& and polic&
procedures while serving as a liaison with the factor&
representatives
"egaining lost customers.
Working with general contractors and *oth manufactures to
make sure that the service and parts departments met all
standards of 3&undai.
A*le to make and retain strong customer *ase.
; was instrumental in coming up with its ma(or add campaign
03&undai Alwa&s Around2
Sponsored a #ross <unctional Team for all departments to
increase accessor& sales, increasing sales *& @$A in gross pro+t
in the +rst ' months.
MCS V.K.G M-1-#! G0,4"#)" K"#2"1"6" I2/+".
A01&-#+B%/ D%",%# A-# T"1" M-1-#! DPCBUE.
>"2:005 T- S%9:008.
B-/5 S&-9 M"2")%#.
"esponsi*ilitiesB assessing and estimating all t&pes of vehicle
damage, customer service with *od& shops and customers,
dis*ursing pa&ments, customer service with *od& shops.
.rdering parts, scheduling work, *illing, customer service,
delivering of repaired vehicles to customers.
#oordinating with the insurance surve&ors and assessing the
vehicle damage.
MCS V.K.G M-1-#! G0,4"#)" K"#2"1"6" I2/+".
A01&-#+B%/ D%",%# A-# T"1" M-1-#!DPCBUE.
M"5:00< D%':004.
A!!+!1"21 S%#$+'% M"2")%#.
.verseeing service advisors: Supervisors and warrant&
administrator.
W.C in house cash incentive for highest customer la*or amount
and hours per "..
Managing a service sta/ of @$.
;ncreased shop productivit& and e8cienc& pro+ta*ilit& and
increased #S;.
;ncreased customer la*or sales *& D'A in E months over prior
&ear.
Promoted to >od& Shop Manager.
MCS L"F*+ H502/"+ H5/%#4"/ A2/&#" P#"/%!& I2/+".
A01&-#+B%/ D%",%# A-# H502/"+ M-1-# I2/+" L1/.
>"2:000 T- A9#:00<.
S%#$+'% A/$+!-#.
"eceiving the customers, writing the (o* cards, anal&-ing the
pro*lem in the vehicle, writing down the secondar& (o*s in the
(o* card after listening carefull& to the customer.
!oing follow?ups of the vehicles attended getting customer for
the additional (o*s and the writing on the (o* card.
;ntimating the customer after the vehicle is read& and explain
the customer regarding the work carried out on his vehicle and
an& additional attention re7uired for his vehicle.
RELEVANT ACCOMPLISHMENTS
"ecogni-ed *& the dealer principal for raising pro+ta*ilit& through
cost controls on supplies, outside service companies and vendors.
>uilt repeat *usiness and customer lo&alt& *&B
? Ensuring highest 7ualit& repair status.
? Educating and pro*lem?solving with customers on technical issues
and vehicle operations.
;mproved customer satisfaction *& implementing the 3&undai
Alwa&s Around program.
? Worked with an Management to stud& work1ow e8cienc&.
? ;nstituted a program that streamlined service.
? ;mplemented standardi-ed written procedures.
Strengthened the dealership reputation *& providing expert
technical explanations and resolving product disputes *etween
customer, dealer and manufacturers.
TEAM-BUILDING
Promoted an a*ove?average level of expertise among technical
sta/.
? Maintained a standard of up?to?date ..E.M. training for all
technicians.
? ;denti+ed and corrected de+ciencies in procedures and products.
? #reated and directed an Fin?houseF training and review program to
develop new skills and F+xes.F
#ultivated an extraordinar& level of technician lo&alt&, achieving a
DG &ear tenure among EDA of emplo&ees over m& period.
<ostered teamwork that motivated emplo&ees to achieve their
highest potential.
P#-3%!!+-2", S1#%2)1&!:
!etailed?oriented
Skilled in *uilding customer relations
Strong team pla&er
#reative pro*lem solver
Solution?oriented
Excellent presentation skills
Hreat innovative:creative ideas
Strong writing skills
C-*901%# S6+,,!:
Excellent oral, English. Microsoft Word:Excel,#"M!MS,H!MS.
Speciali-ed TrainingB
Special course on TATA ;ndica at M:s TE#., Pune.
#ourse on Wheel Alignment at M:s S.P. Motors, 3u*li.
Attended special tools usages training at M:s TATA Motors, >angalore.
Special computer training on #"M 5 !MS 0TATA M.T."S2
Product knowledge update course for Tata Safari !icor at TATA
M.T."S Pune.
Special #ourse for !iagnosis .f #ommon "ail at Tata Motors
>angalore #onducted >& !elphi ;ndia td.
Product )nowledge updation course for service advisors at 3&undai
Motor ;ndia td.#hennai.
Training for the painting Process and 9sage of Paints as well as <ault
!iagnosis at Akk-ono*el ;ndia. at >angalore.
Cew Service Manager training at 3&undai Motor ;ndia td at Cew
!elhi.
P%#!-22%, D%1"+,!:
<ather6s Came B Manikappa
!ate of >irth B $Ith June $IED
Marital Status B Married
anguage )nown B English, 3indi, )annada and Telugu
Mother Tongue B )annada
Cationalit& B ;ndian.
PlaceB
!ateB 0#hillvanth Sarvesh2