Beruflich Dokumente
Kultur Dokumente
As an employee of [your company], you have the opportunity to lead the way in defining and
enhancing our Human Resources Department by providing your honest, open, and confidential
opinions about the quality of our services.
We are seeking your feedback on a variety of HR processes and documents. We would like you to
rate our department on responsiveness, timeliness, expertise, and clarity using the definitions below.
Responsiveness: HR Staff are responsive to customer needs and have the skills and abilities to provide
quality service
Timeliness: HR Staff are accessible and easy to contact providing answers in a timely manner
Expertise: HR Staff are knowledgable and experienced
Clarity: Information received from staff is clear and accurate
Please rate each of the following HR processes and documents on the dimensions of responsiveness,
timeliness, expertise, and clarity. To enter your rating, select one of the buttons numbered 1 through
5 where 1 equals "needs improvement" and 5 equals "excels at this". Please enter a rating of 1
through 5 for each of the four dimensions.
Responsiveness
Timeliness
Expertise
Clarity
Staffing/Selecti
on
1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
Hiring Process
Internal Transfer Process
Answering Hiring Process
Questions
Job Requisition/Posting
Please use the space below to provide explanation or comments:
Responsiveness
Timeliness
Expertise
Clarity
Documents
1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
Policies and Regulations
Manual
Development of Policies
and Procedures
Employee Handbook
Please use the space below to provide explanation or comments:
Responsiveness
Timeliness
Expertise
Clarity
Training and
Staff
Development
1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
Training Programs
Computer Skills Programs
Supervisory Training
New Employee
Orientation
Please use the space below to provide explanation or comments:
Responsiveness
Timeliness
Expertise
Clarity
Compensation
1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
Salary Administration
Reclassification process
Development of Job
Descriptions
Answering compensation
Questions
Processing Payroll
Employee Bonuses
Merit Pay Plan
Administration
Please use the space below to provide explanation or comments:
Responsiveness
Timeliness
Expertise
Clarity
Benefits
1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
Health Plan Administration
Claims Processing
Processing Leave
Requests
Retirement Plan
Descriptions
Please use the space below to provide explanation or comments:
Responsiveness
Timeliness
Expertise
Clarity
Employee
Relations
1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
Administering contract
Providing Guidance and
Support on Contract
Issues
Dispute Resolution/
Grievance resolution
Employee Discipline
Progressive Discipline
Program
Please use the space below to provide explanation or comments:
Responsiveness
Timeliness
Expertise
Clarity
Performance
Appraisal
1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
Appraisal Questionnaire
Assistance during
Appraisal Process
Please use the space below to provide explanation or comments:
Responsiveness
Timeliness
Expertise
Clarity
Internal
Reports
1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
Organizational Chart
Staffing Report
Name and Address Lists
Employee Labels
Please use the space below to provide explanation or comments: