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CPAv_PILOT_SOP Page 2 of 21 2014 Cathay Pacific Virtual

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SYSTEM OF REVISIONS

Version Date Comments Author

1.0 01/03/13 Initial publication of document. D

1.1 07/03/13 Publish of new design D

2.0 05/10/13 Major Operational Updates D/DD

2.0.1 6/10/13 Updated Rank D

2.2 17/10/13 Updated Rank, CEO and Much More D/DD

2.3 31/12/13 Aircraft Type Ratings and More D

3.0

3.0.1

14/02/14

22/04/14

Structure Changes, IVAO recording and more

Staff & PIREP Guideline Changes

DOC/DD

DD


TABLE OF CONTENTS

SYSTEM OF REVISIONS ................................................................................................................................... 3
TABLE OF CONTENTS ...................................................................................................................................... 4
1 INTRODUCTION ................................................................................................................... 7
1.1 WELCOME ..................................................................................................................................... 7
1.2 MISSION STATEMENT .......................................................................................................................... 7
1.3 MANAGEMENT STRUCTURE .................................................................................................................. 8
1.3.1 POSITIONS DESCRIPTIONS .................................................................................................................... 9
2 CATHAY PACIFIC VIRTUAL MEMBERSHIP ............................................................................. 10
2.1 PILOT MEMBERSHIP POLICY................................................................................................................ 10
3 CATHAY PACIFIC VIRTUAL POLICIES .................................................................................... 11
3.1 PILOT ACTIVITY ................................................................................................................................ 11
3.2 PIREP SUBMISSION .......................................................................................................................... 12
3.2.1 CX TRACKER ................................................................................................................................... 12
3.2.2 AUTOMATIC VATSIM DETECTION ........................................................................................................ 12
3.2.3 AUTOMATIC IVAO DETECTION ............................................................................................................ 12
3.3 SUSPENSION ................................................................................................................................... 12
4 CATHAY PACIFIC VIRTUAL OPERATIONS .............................................................................. 13
4.1 RANK STRUCTURE ............................................................................................................................ 13
4.2 FLEET ............................................................................................................................................ 14
4.2.1 AIRBUS A330-300........................................................................................................................... 14
4.2.2 AIRBUS A340 300 ........................................................................................................................ 14
4.2.3 BOEING 777 200 ........................................................................................................................... 15
4.2.4 BOEING 777 300ER ....................................................................................................................... 15
4.2.5 BOEING 747 400 ........................................................................................................................... 15
4.2.6 BOEING 747 400F ......................................................................................................................... 16
4.2.7 BOEING 747 400 ERF .................................................................................................................... 16
4.2.8 BOEING 747 800F ......................................................................................................................... 16
4.3 SCHEDULES ..................................................................................................................................... 17
4.4 HUBS ............................................................................................................................................ 17
4.5 CATHAY COMMUNITY ....................................................................................................................... 17
5 CATHAY PACIFIC VIRTUAL OPERATING PROCEDURES .......................................................... 18
5.1 STANDARD OPERATING PROCEDURES ................................................................................................... 18
5.1.1 Time Setting ................................................................................................................ 18
5.1.2 Cost Index .................................................................................................................... 18
5.1.3 Flight Documents ........................................................................................................ 18
5.1.4 Alternate Airports ......................................................................................................... 18
5.1.5 Briefings ...................................................................................................................... 19
5.2 PIREP GUIDELINES........................................................................................................................... 19
5.2.1 Simulator Settings ....................................................................................................... 19
5.2.2 Over speeds .................................................................................................................. 19
5.2.3 Aircraft Configuration ................................................................................................. 20
5.2.4 Remarks ..................................................................................................................... 20


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1
sr
March 2013
WELCOME TO CATHAY PACIFIC VIRTUAL

Dear Pilots,

I take great pleasure in presenting to you the Cathay Pacific Virtual Pilot Handbook.

This handbook serves as a guide to what is expected of you during your career at Cathay Pacific
Virtual. It contains policies, standard operating procedures as well as tutorials for the various
software platforms that we offer.

Cathay Pacific Virtual always strives to improve your pilot experience. Whether it is updating the
website, software, schedules, or the academy; we are always seeking suggestions for ways to
improve our airline to further benefit you, our pilots. Once again, please do not hesitate to contact
any of the enlisted staff members in this document should you have any requests.

I hope that you enjoy your time as a pilot here, and if you have any issues, please do not hesitate to
Contact us directly.

Warm Regards,

Callum Strawbridge & Zach Biesse-Fitton


Introduction

This Pilot Handbook outlines the policy relative to the airline operations of Cathay Pacific Virtual.

1.1 WELCOME

Cathay Pacific Virtual first began its operations in June 2012.

Due to a conflict of interests, a decision was made to shutdown virtual airline operations. Zach,
Callum and Max since maintained contact to further collate ideas before making a decision in late
2012 to restart Cathay Pacific Virtual, BIGGER AND BETTER.

Many hours have gone into creating our schedule network, along with our website, which has been
coded by our Director (Zach). With an updated website and various platforms of software available
for use, we strive to provide the best possible experience to all of our pilots during their career.

1.2 Mission Statement

Here at Cathay Pacific Virtual we strive to provide our pilots with the most realistic experience
possible.

We achieve this by simulating the real world Cathay Pacific operations. We have an up-to-date
schedule system containing over 500 flights all around the world to give pilots the opportunity to fly
around the world.

We also provide our pilots with a community forum and TeamSpeak 3 server to congregate, and
meet new people. Another concept of the airline we simulate is our Pilot Academy which our pilots
can get pilot ratings to fly aircraft as well as expand on their knowledge about advanced systems and
more.


1.3 Management Structure

The board of directors (Full Staff List located on website)
Position
Director CX1 Zach Biesse-Fitton
cx1@cathaypacificvirtual.com
Deputy Director CX2 Callum Strawbridge

Director of Communications CX3 Paul Govier
Director of Flight Operations CX4 Daniel Morrissey
Director of Events CX5 Luke Kelly
Director of VHHH Hub CX6 Benjamin Wu

Director of Pilot Training CX8 Jerry Law
Director of Technology CX9 Taylor Moore


1.3.1 Positions Descriptions
The positions and responsibilities that form the management of Cathay Pacific Virtual is detailed
below:
Position Responsibilities
Director Make Executive decisions on behalf of the board.
Manage business enquiries.
Board Management & Selection
Deputy Director Make executive decisions on behalf of the board.
Handle enquiries from all other directors.
Maintain The Airline.
Business Enquiries.

Director of Communications Manage and create documents as requested by other directors.
Moderate forums, Facebook groups and Facebook pages.
Moderate pilot registrations.
TeamSpeak moderation.
Create and distribute promotional content.
Director of Flight Operations Maintain accurate schedules.
Maintain fleet database.
Liaise with pilots who have schedule suggestions.
Director of Events Liaise with online networks for ATC.
Create and promote regular events for the airline.
Liaise with pilots to cater for more pilots.
Write and publish relevant documents for all events.
TeamSpeak moderation
Director of Hong Kong Hub

PIREP Moderation Leader.
Facebook group and forum moderation.
Plot liaison for all requests.
Scheduling assistant.
TeamSpeak moderation.
Forum Moderation.
Update NOTAMS/Information for CPAv Destinations.

Deputy Director of Hong Kong Hub

PIREP moderation.
Forum Moderation.
Scheduling Assistant.
Update NOTAMS/Information for CPAv Destinations.

Director of Pilot Training Maintain active ATO status with VATSIM.
Continue to refine and develop courses and content.
Manage requests for VATSIM courses.
Manage Instructors.
Management of training email address
Type rating Management
TeamSpeak Moderation


Director of Technology TeamSpeak Management.
V3 Website Development.
V3 ACARS Development.
Website updates as requested from Directors.

2 Cathay Pacific Virtual Membership

2.1 Pilot Membership Policy

In order to be initially accepted into the airline, all pilots must pass the following requirements:

1) Must own a legal and legitimate copy of Microsoft Flight Simulator 2004 / Microsoft
Flight Simulator X.

2) Registered as a member of the Virtual Airline Traffic Simulation Network (VATSIM) OR
International Virtual Aviation Organization (IVAO) with a good moral history.

3) Must be at least 13 years old at the time of registration.

4) Must be able to remain active on the pilot roster (please see policy on Activity/Inactivity).

5) Pilots will show professionalism at all times while on the VATSIM network and among the
Flight Simulator community.

6) Pilots must submit accurate and truthful information on their pilot application.

Pilots who satisfy the above requirements will be provided the opportunity become pilots and
complete their registration with Cathay Pacific Virtual.


3 Cathay Pacific Virtual Policies

Pilots must follow the relevant policies at all times while representing Cathay pacific Virtual. These
policies are sub-divided into the following particular areas:

Website correct use of Cathay City and other website related systems.

Forums appropriate moderation of user content, which is posted.

TeamSpeak 3 appropriate moderation of user activity while connected.

CX Tracker standard use of software functions provided.

VATSIM Network safe, correct and appropriate operations while on VATSIM.

You agree to these policies, by clicking agree, and registering with Cathay Pacific Virtual.

3.1 Pilot Activity

Pilots are to ensure that they adhere to the following activity requirements:

1) Pilots must complete a minimum of 1 flight every 30 days to remain active on the Pilot
Roster.

2) If you are unable to fly for an extended period of time that rests outside these 30 days,
Use the links in the profile, to submit your leave of absence request

3) Leave of absence may be granted for up to a period of 1 year once approved. When you
have completed your leave of absence, simply complete a flight and your account will be
re-activated automatically.

PLEASE NOTE: Cathay Pacific Virtual reserves the right to delete your account if you are shown as
being in active on our pilot roster. This action does not require any prior warning.


3.2 PIREP Submission

Cathay Pacific Virtual has two options available for pilots to use to track their flights. Please keep in
mind that the submission of manual PIREPs is not available and will not be accepted under any
circumstances.

3.2.1 CX Tracker

The primary option to submit your Pilot Report (PIREP) is to use our own custom ACARS system. The
program is called CX Tracker, allowing you to organize, manage, track and file a PIREP for your flight.

Please report any errors with CX Tracker to the Deputy Director.

3.2.2 Automatic VATSIM detection

Alternatively, your flight can be automatically tracked when you are logged into the VATSIM
network. To have your flight automatically tracked, please ensure that you do the following
otherwise the automatic tracking will not work:

1) Ensure that you have filled out your correct VATSIM ID on your profile located in Cathay
City. To edit your VATSIM ID, simply select Edit my Profile to make the required
changes.

2) File a Flight Plan using the correct remarks included in the remarks section of the flight
plan. To find the correct remarks for your flight, simply refer to the detailed view of the
selected flight that you have bided for in Cathay City.

3.2.3 Automatic IVAO detection

Currently, We do not support IVAO Automatic Detection due to our Remarks configuration. We will
be looking into this in the future.

3.3 Suspension

By accessing any of the Cathay Pacific Virtual systems, you agree to be legally bound by its subject
policy. If you do not agree to be legally bound by all of the terms enlisted in the policy, please do
not use or access this system.
Violations of any of the subject policies may result in the issue of a probationary period, temporary
suspension, termination or other form of disciplinary procedure to the members account. Please be
aware that Cathay Pacific Virtual Management reserves the right to terminate your account
without warning, warrant or prior notice.


4 Cathay Pacific Virtual Operations

4.1 Rank Structure

As you gain hours of flying experience and progress with your career at Cathay Pacific Virtual. You
will be able to climb through the pilot rank structure on your way to the highest rank of Senior
Captain. Pilots with prior experience (i.e. previous virtual airline) can be granted a total of 100 hours
to be transferred to their application. Management may choose to decline transfer hours if the
member does not possess enough knowledge required by the requested rank.

Upon registration at Cathay Pacific Virtual, You will be asked what Aircraft Type you would like to fly.
You can either choose an Airbus or Boeing which depending on what you choose will give you the
ability to initially fly the A320 & A330 or Boeing 737 & Boeing 777 respectively.

To fly other aircraft in our fleet, You need to get a type rating endorsement available from the Pilot
Academy. The academy is located at http://academy.cathaypacificvirtual.com . You will be required
to register for an account which is activated automatically. Once you have completed any type rating
examination and have passed, Email the training department at training@cathaypacificvirtual.com
with your Pilot ID and Information so that the rating can be processed.

Transfer hours can be given up to 100 hours. If a pilot has experience on a particular aircraft type
at the previous VA, He will not be required to participate in our type rating program at the
Academy.

The rank structure is shown below:


4.2 Fleet

Cathay Pacific Virtual schedules simulate the use of aircraft by the real world Cathay, offering a
range of both Airbus and Boeing type aircraft for pilots to choose from. In order to be deemed
qualified to fly each aircraft type, once again; pilots are required to complete an Aircraft Type Rating
course, consisting of a combination of theoretical or practical assessments.

Pilots must fly using the correct Aircraft. Pilot can only fly with a different aircraft when flying the
Boeing 777-200 and Boeing 777-300/ER type aircraft. All other aircraft must be flown as shown in
the briefing.

4.2.1 Airbus A330-300

4.2.2 Airbus A340 300

Passenger capacity:
Three class 295 Two class 335
Maximum One Class 440
Cruise speed Mach 0.82
MTOW: 534,000 lbs
Maximum Range: 6,100 nm
37 in Cathay Pacific fleet

Passenger capacity:
MTOW: 609,600 lbs
Maximum range: 7,400 nm


4.2.3 Boeing 777 200

4.2.4 Boeing 777 300ER

4.2.5 Boeing 747 400

Passenger capacity:
Maximum range: 5,240 nm
MTOW: 545,000 lbs
Passenger capacity:
Maximum range: 7,930
MTOW: 775,000 lbs
32 In Cathay Pacific fleet (*18 On Order)
(777-300 | 12 In Cathay Pacific fleet)
Passenger capacity:
Maximum range: 7,260
MTOW: 875,000 lbs


4.2.6 Boeing 747 400F

4.2.7 Boeing 747 400 ERF

4.2.8 Boeing 747 800F

Cargo capacity: 250,000 lbs
MTOW: 875,000 lbs
MTOW: 875,000 lbs
MTOW: 875,000 lbs
*4 On Order


4.3 Schedules

Cathay Pacific Virtual provides over 500 flights around the world to our pilots. To simulate real-world
operations, pilots must fly from their last destination.
To view the schedules, click Search and Book Flights, located in Dispatch Area of your Pilot profile.
From here you can sort the flights from aircraft type, departure and arrival airfield as shown below.
You can also change your current location and jumpseat to another airport. To Jumpseat to another
airport, it is free of charge and is covered by the company.
4.4 Hubs

Cathay Pacific Virtual has 1 hub for our pilots. This hub is Hong Kong international airport, and all
operations are based out of this location. Once again, your hub manager is Ben Wu and your Deputy
Hub Manager is Charles Laukka.

4.5 Cathay Community

CX Community is the community forum for Cathay Pacific Virtual, offering a social area for all pilots
to interact, read and post their views and opinions on topics of discussion. All members should
follow the policy for our Community Forum.

We are currently phasing out the use of Social Media and encouraging the use of the Forum for all
support and general requests.


The Community is easy to use and we would encourage all members to register for the community
when they register for Cathay Pacific Virtual. To register, Ensure you use the username format which
is your full name (John Smith). You should register with the same email you used to sign up for our
website as it will help in the verification process.

5 Cathay Pacific Virtual Operating Procedures
5.1 Standard Operating Procedures

Cathay Pacific Virtual encourages pilots to ensure compliance to standard operating procedures
(SOPs), which have been formed to ensure the most efficient, realistic yet enjoyable experience for
all of its pilots.
5.1.1 Time Setting

When viewing a schedule and its departure and arrival time, it is important to note that these times
are set in local time. There is no requirement for pilots to depart or arrive at the times specified on
the schedule, however it just adds to the realism if your total flight duration matches the duration
that is stated on the flights schedule.
5.1.2 Cost Index

A cost index is entered into an aircrafts Flight Management Computer (FMC) or (MCDU) to give a
balance between speed and fuel efficiency. Generally a cost index varies for each flight and can be
adjusted to suit whether the pilot wants to fly the aircraft at a higher cruise speed than normal or
use the most cost economical profile possible.
Cathay Pacific Virtual now specifies a cost index for your flights. These are available to you in your
briefing.
5.1.3 Flight Documents

Chart, Weather and High Wind charts and more information specifically for your flight can be viewed
via the links in the flight briefing.
5.1.4 Alternate Airports

In real world operations, listing an alternate airport is a requirement as stipulated by Civil Aviation
Regulations for all flights operated under IFR. This requirements differs from country to country,
however for the purpose of adhering to these requirements, filing an alternate airport is only
mandatory when flying on the VATSIM network with Cathay Pacific Virtual.
Cathay Pacific Virtual briefing packages will give you 1 alternate airport for your flight. Use other
planner such as Simbrief / PFPX to find other alternates.


5.1.5 Briefings

Pilots should take note of the new style of flight briefing. We believe this style of briefing to be closer
to real world standards. Please use the OFP to help complete your flight at a higher quality. The fuel
planning is accurate, however should be crossed reference with another planner such as
Simbrief/fuelplanner.com / PFPX. Pilots are responsible for the correct loading of fuel on all Cathay
Pacific Virtual flights.

Be sure to use the charts provided, and use the upper winds aloft to assist in selecting appropriate
altitudes.

5.2 PIREP Guidelines

While flying online the VATSIM Network or with CX Tracker, please be aware that all flights are
tracked and monitored by Cathay Pacific Virtual. Once you complete a flight, it will undergo an
approval process, which is then reviewed by a member of Cathay Pacific Virtual Management before
your PIREP can be successfully approved.

5.2.1 Simulator Settings

It is important to never slew or use time acceleration for your flight. Therefore, please make sure
that youre able to fully complete the flight without using the aid of any of these features. Doing so
is deemed as un-realistic and will result in your PIREP being rejected by Cathay Pacific Virtual
Management. We allow pausing of the flight simulator however; this must be within a realistic
period as deemed by the Staff Member moderating the PIREP. Its recommended not to pause your
flight simulator for more than 2 Hours.

5.2.2 Over speeds

Over speed is the aircraft flight condition when the airspeed at which the aircraft is travelling at
exceeds a safe limitation. This is hazardous as it may damage the aircraft control surfaces or airframe
integrity.

The use of third-party weather programs and systems (i.e. REX, Active Sky, etc.) can cause the
aircraft to enter an un-warranted over speed state due to the way that each client updates the
weather on the simulator. For this reason, Cathay Pacific will only permit over speeds to occur if they
are due to weather updates. As such, It is deemed that any single record of overspeed lasting more
than 5 minutes in duration will result in the PIREP being rejected. The PIREP will also be rejected if
the total time in overspeed accumulates to 20 Minutes.


Cathay Pacific Virtual Management may however choose to reject a PIREP if there is reasonable
suspicion that the pilot did in fact place the aircraft into an over speed state.

5.2.3 Aircraft Configuration

Pilots are required to ensure that they takeoff, arrive and fly the correct aircraft and airline livery
for the flight. In addition to this, the flight must be complete and their landing rate must not exceed
over -600 fpm (feet per minute). There is a lead way of 50 fpm, however this would be due to
abnormal conditions such as weather. Please keep your PIREPS/Flight Reports underneath -600fpm
(feet per minute).

PIREPs will not be accepted if pilots do not adhere to the above requirements.
5.2.3.1 Aircraft Substitution

Cathay Pacific Virtual allows the substitution of the following aircraft/liveries to take place. Please
note that this is subject to change and can be updated within the Pilot handbook without direct
communication to pilots.

Scheduled Aircraft/Livery Substitution Allowed
Airbus A330-300 Cathay/DragonAir Airbus A330-300 Cathay Or Dragonair
Airbus A340-300 Airbus A340-600
Boeing 777-200 Boeing 777-300
Boeing 777-300 Boeing 777-200
Boeing 747-400F Boeing 747-400
Boeing 747-800F Boeing 747-400/F

5.2.4 Remarks

Please ensure that all flights flown on IVAO or VATSIM contain AT MINIMUM the remark:
OPR/CATHAYPACIFICVIRTUAL.COM .


5.3 Pilot Questions
Finally, Should you have any questions about the contents in this document, Please dont hesitate to
contact a Staff Member. All of our contact details are available via the website, as well as this
document.
If you would like to make any recommendations or changes to this document, Please email
cx2@cathaypacificvirtual.com for further discussion.

Thank You for Making Cathay Pacific Virtual your VA of Choice

CPAv SOP

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