Vanson Bourne Data Summary: Shadow IT ITDMs

Shadow IT
ITDMs Data Summary

11th July 2014
Intelligent Market Research
Is shadow IT happening? How is shadow IT happening?
Around three quarters (77%) of IT decision-makers surveyed say that departments in their
organisation are commissioning and sourcing core IT products and services independent of
the IT department (sheet 1). Of the remaining quarter whose organisations only source IT
products and services through the IT department, around two ffths (42%) expect shadow
IT to occur in the near future in their organisation (page 12).
Surveyed IT decision-makers who say that departments in their organisation engage in
shadow IT currently report that the vast majority (95%) have been doing so for over six
months, with around two ffths (42%) engaging in it for two years or longer (page 11).

Almost half (47%) of respondents where shadow IT is happening, but not in all departments
within their organisation, believe that it is likely that more departments will engage in
shadow IT in the next two years (page 9). Where shadow IT is happening, 51% think it is
likely the departments which already commission and source core IT services and products
outside the IT department will do so more often in the coming two years (page 10).

The vast majority (85%) of surveyed IT decision-makers feel the use of shadow IT poses a risk
to their organisations IT security, with a third (33%) considering it to be an extremely
signifcant risk and 16% considering it the most signifcant risk (page 34).
Respondents who report that shadow IT is happening in their organisation say that it most
likely originates and is driven by heads of department (41%) and from technology
workgroups comprised of people from across the department (39%) (page 33). According
to respondents, the main driving factors behind departments engaging in shadow IT are
their belief that it is quicker to source their own IT than to go through the IT department
(74%), and that departments are more aware of their own individual IT needs (55%). Where
shadow IT is happening, over half (52%) of surveyed IT decision-makers also believe that
departments think it is easier to source their own IT needs than go through the IT
department and around three in ten (28%) feel it is cheaper (page 8).

Of those respondents in organisations where departments are commissioning and sourcing
core IT services and products outside of the IT department, almost half (46%) say that the IT
department has little or no involvement in these departments (page 32).

Core IT products and services

Surveyed IT decision-makers where shadow IT is happening report that the products and
services most commonly sourced outside of the IT department are application software
(51%) and IT security software/hardware (44%) (page 5-6).

Respondents whose organisations are not currently engaging in shadow IT, but anticipate it
happening in the near future, believe that application software (53%) and BYOD devices for
employees (53%) are the most likely to be commissioned outside of IT in the next two years.
IT security software/hardware is only expected to be sourced through shadow IT methods
by around a quarter (26%) in the same period (page 22).
Shadow IT
ITDMs Data Summary
02 | Vanson Bourne - Shadow IT - ITDMs Data Summary
Where is shadow IT happening?
Almost four in ten (37%) respondents who report that shadow IT is already happening
within their organisation believe that the majority of their organisations departments are
engaged in commissioning and sourcing core IT services/products (page 7), with this most
commonly occurring in fnance (39%), HR/training (35%), business direction and strategy
(34%) and marketing (34%) (sheet 8). For this group, business direction and strategy is
thought to be the department where shadow IT it is most prevalent (42%) (page 16).

Surveyed IT decision-makers whose organisations do not currently engage in shadow IT,
but expect to in the near future, anticipate business direction and strategy (38%), HR/training
(38%) and logistics and supply chain (38%) to be departments where shadow IT will most
likely happen in their organisation (page 19).

Shadow IT
ITDMs Data Summary
Contents
Shadow IT
ITDMs Data Summary
5-6 Which of the following core IT products/services are being commissioned and sourced by
departments other than the IT department?
7 How many of your organisation's departments do you believe are commissioning and sourcing
core IT products/services without the IT department?
8 Which of the following factors do you see as driving departments outside of IT to commission
and source core IT products/services?
9 In your opinion, how likely is it that more business departments in your organisation will engage
in IT acquisition beyond the IT department's control or infuence over the next two years?
10 In your opinion, how likely is it that those business departments that engage in IT acquisition
beyond the IT department's control or infuence will do so more often over the next two years?
11 You have said that core IT products/services have been commissioned and sourced by
departments other than IT. How long has this been happening in your organisation?
12 You have said that only the IT department is commissioning and sourcing core IT
products/services at present. Do you expect "shadow IT" to occur in your organisation?
13-15 In which business departments is "shadow IT" happening?
16-18 In which business department is "shadow IT" most prevalent?
19-21 In which departments do you imagine 'shadow IT' is most likely to happen?
22 Which core IT products/services do you think your business departments will be likely to
commission and source outside of the IT department in the next two years? Combination grid
showing those responses rated '4' and '5 - very likely' i.e. likely
commission and source outside of the IT department in the next two years? Servers
commission and source outside of the IT department in the next two years? Other infrastructure
hardware
commission and source outside of the IT department in the next two years? Application software
(cloud-based or otherwise)
commission and source outside of the IT department in the next two years? Other software
(cloud-based or otherwise)
commission and source outside of the IT department in the next two years? Other XaaS
cloud-based services
commission and source outside of the IT department in the next two years? Application
development
commission and source outside of the IT department in the next two years? IT security
software/hardware
commission and source outside of the IT department in the next two years? Devices for
employees to use for work purposes (BYOD)
commission and source outside of the IT department in the next two years? Communications
services of any kind
32 Thinking about the departments you mentioned and the products being sourced by them, are
you able to say to what extent the IT department is typically involved?
33 Where do you believe the drive for "shadow IT" originates in the departments that are sourcing
their own IT?
34 How signifcant a risk does "shadow IT" pose to your organisation's IT security?
Demographics
35 Respondent country
36 How many employees does your organisation have?
37 Within which sector is your organisation?

Which of the following core IT products/services are being commissioned and sourced by departments other than the IT department?
Total UK Us
Base: all respondents
Application software (on-premise or cloud-based) 51% 38% 63%

IT security software/hardware 44% 22% 65%
Application development 40% 22% 58%
Devices for employees to use for work purposes (BYOD) 40% 18% 61%
Servers 38% 15% 60%
Communications services of any kind 33% 16% 50%
Other software (on-premise or cloud-based) 31% 19% 42%
Other infrastructure hardware 23% 11% 34%
Other XaaS cloud-based services 21% 5% 36%
Other (please specify) 0% 0% 0%
We do not know the specifcs 2% 3% 0%
Only the IT department is commissioning and sourcing core IT products/services 23% 31% 14%
Base 200 100 100
Total
1001-3000
employees
More than 3000
employees
Application software (on-premise or cloud-based) 51% 47% 55%

Servers 38% 35% 40%
Other software (on-premise or cloud-based) 31% 22% 39%
We do not know the specifcs 2% 2% 1%
Only the IT department is commissioning and sourcing core IT products/services 23% 24% 21%
Base 200 101 99
Retail, distribution
and transport
Other commercial
sector
Which of the following core IT products/services are being commissioned and sourced by departments other than the IT department?
Total
Financial
services
Manufacturing
Application software (on-premise or cloud-based) 51% 40% 41% 65% 58%

IT security software/hardware 44% 31% 39% 50% 54%
Application development 40% 35% 37% 48% 40%
Devices for employees to use for work purposes (BYOD) 40% 38% 28% 59% 37%
Servers 38% 23% 39% 46% 42%
Communications services of any kind 33% 27% 37% 41% 27%
Other software (on-premise or cloud-based) 31% 21% 24% 41% 37%
Other infrastructure hardware 23% 13% 22% 41% 15%
Other XaaS cloud-based services 21% 8% 15% 41% 19%
Other (please specify) 0% 0% 0% 0% 0%
We do not know the specifcs 2% 2% 2% 0% 2%
Only the IT department is commissioning and sourcing core IT products/services 23% 27% 30% 20% 13%
Base 200 48 54 46 52
How many of your organisation's departments do you believe are commissioning and sourcing core IT products/services without the
IT department?
Total US
Base: respondents whose organisations have departments outside of IT
commissioning/sourcing IT products/services (page 5-6)
Very few 34% 42% 27%

Less than half 28% 32% 26%
The majority 15% 10% 19%
Nearly all 13% 7% 17%
All departments 9% 6% 12%
Don't know 1% 3% 0%
Base 155 69 86
Total
Very few 34% 38% 29%

Less than half 28% 26% 31%
The majority 15% 17% 13%
Nearly all 13% 8% 18%
All departments 9% 10% 8%
Don't know 1% 1% 1%
Base 155 77 78
1001-3000
employees
More than 3000
employees
Total Manufacturing
Very few 34% 29% 45% 16% 42%

Less than half 28% 34% 24% 30% 27%
The majority 15% 20% 21% 16% 4%
Nearly all 13% 9% 11% 22% 11%
All departments 9% 6% 0% 14% 16%
Don't know 1% 3% 0% 3% 0%
Base 155 35 38 37 45
Financial
services
and transport
Other commercial
sector
UK
Which of the following factors do you see as driving departments outside of IT to commission and source core IT products/services?
Total US
Departments feel they understand their own IT needs in greater depth than the IT department 55% 43% 64%
Departments believe it is quicker to source their own IT needs than to go through IT 74% 70% 78%
Departments believe it is easier to source their own IT needs than to go through IT 52% 39% 62%
Departments believe it is cheaper to source their own IT needs than to go through IT 28% 25% 30%
*Other (please specify) 1% 3% 0%
Base 155 69 86
Total
Departments feel they understand their own IT needs in greater depth than the IT department 55% 49% 60%
Departments believe it is quicker to source their own IT needs than to go through IT 74% 71% 77%
Departments believe it is easier to source their own IT needs than to go through IT 52% 55% 49%
Departments believe it is cheaper to source their own IT needs than to go through IT 28% 22% 33%
Base 155 77 78
1001-3000
employees
More than 3000
employees
Total Manufacturing

Departments feel they understand their own IT needs in greater depth than the IT department 55% 34% 66% 73% 47%
Departments believe it is quicker to source their own IT needs than to go through IT 74% 74% 66% 84% 73%
Departments believe it is easier to source their own IT needs than to go through IT 52% 46% 61% 51% 49%
Departments believe it is cheaper to source their own IT needs than to go through IT 28% 20% 21% 46% 24%
Base 155 35 38 37 45
Financial
services
and transport
Other commercial
sector
UK
In your opinion, how likely is it that more business departments in your organisation will engage in IT acquisition beyond the IT
department's control or infuence over the next two years?
Total US
Base: respondents whose organisations' departments are not solely
commissioning/sourcing IT products/services without the IT department (page 7)
1 very unlikely 13% 23% 4%

2 13% 23% 5%
3 27% 31% 24%
4 20% 12% 26%
5 very likely 27% 11% 41%
Average 3.35 2.65 3.95
Base 141 65 76
Total
1001-3000
employees
More than 3000
employees
Total Manufacturing
1 very unlikely 13% 9% 11% 9% 21%

2 13% 9% 11% 13% 21%
3 27% 42% 32% 13% 21%
4 20% 27% 21% 19% 13%
5 very likely 27% 12% 26% 47% 24%
Average 3.35 3.24 3.42 3.81 2.97
Base 141 33 38 32 38
Financial
services
and transport
Other commercial
sector
UK
2 13% 9% 18%
3 27% 36% 18%
4 20% 22% 18%
Average 3.35 3.33 3.36
Base 141 69 72
In your opinion, how likely is it that those business departments that engage in IT acquisition beyond the IT department's control or
infuence will do so more often over the next two years?
Total US
Base: rrespondents whose organisations have departments outside of IT

2 11% 17% 6%
3 27% 38% 19%
4 30% 17% 40%
Average 3.39 2.80 3.87
Base 155 69 86
Total

2 11% 6% 15%
3 27% 32% 22%
4 30% 35% 24%
Average 3.39 3.44 3.35
Base 155 77 78
1001-3000
employees
More than 3000
employees
Total Manufacturing
1 very unlikely 11% 6% 13% 5% 18%

2 11% 11% 11% 11% 11%
3 27% 46% 29% 11% 24%
4 30% 31% 34% 38% 18%
5 very likely 21% 6% 13% 35% 29%
Average 3.39 3.20 3.24 3.86 3.29
Base 155 35 38 37 45
Financial
services
and transport
Other commercial
sector
UK
You have said that core IT products/services have been commissioned and sourced by departments other than IT. How long has this been
happening in your organisation?
Total US
Two years or more 42% 58% 29%

Between six months and two years 53% 36% 66%
Less than six months 5% 6% 5%
Base 155 69 86
Total
Two years or more 42% 32% 51%

Between six months and two years 53% 62% 44%
Less than six months 5% 5% 5%
Base 155 77 78
1001-3000
employees
More than 3000
employees
Total Manufacturing
Two years or more 42% 34% 34% 59% 40%

Between six months and two years 53% 60% 63% 38% 51%
Less than six months 5% 6% 3% 3% 9%
Base 155 35 38 37 45
Financial
services
and transport
Other commercial
sector
UK
You have said that only the IT department is commissioning and sourcing core IT products/services at present. Do you expect "shadow
IT" to occur in your organisation?
Total UK US
Base: respondents whose organisations do not have departments outside of IT
Yes, we expect it to happen in the near future 42% 32% 64%

No, we never expect it to happen 58% 68% 36%
Base 45 31 14
Yes, we expect it to happen in the near future 42% 33% 52%

No, we never expect it to happen 58% 67% 48%
Base 45 24 21
1001-3000
employees
More than 3000
employees
Total
Financial
services
Manufacturing
Total
and transport
Other commercial
sector
Yes, we expect it to happen in the near future 42% 23% 56% 33% 57%
No, we never expect it to happen 58% 77% 44% 67% 43%
Base 45 13 16 9 7
In which business departments is "shadow IT" happening?
Total UK US
Finance 39% 26% 49%

HR/training 35% 28% 41%
Business direction and strategy 34% 19% 47%
Marketing 34% 28% 40%
Operations 31% 23% 37%
Quality control 31% 9% 49%
Design/R&D 30% 22% 36%
Engineering 30% 16% 41%
Client services/relationship management 29% 14% 41%
Risk/fraud/compliance/governance 27% 12% 40%
Logistics/supply chain/transport/feet 25% 13% 34%
Sales 24% 6% 38%
Facilities/property 22% 17% 26%
Production/manufacturing 22% 14% 28%
Purchasing/procurement 21% 13% 27%
Property 17% 9% 24%
Legal 16% 12% 20%
Health and safety 14% 7% 20%
Trading/merchandising/retail shop foor 11% 6% 15%
Other department not listed here (please specify) 1% 1% 0%
Base 155 69 86
Other department not listed here (please specify): This happened for one project and has now been stopped
Total
1001-3000
employees
Base: respondents whose organisations have departments outside of IT commis-
sioning/sourcing IT products/services (page 5-6)
Finance 39% 32% 45%

Design/R&D 30% 23% 36%
Sales 24% 12% 36%
Property 17% 5% 29%
Legal 16% 6% 26%
Base 155 77 78
More than 3000
employees
Total
Financial
services
Base: respondents whose organisations have departments outside of IT commis-
sioning/sourcing IT products/services (page 5-6)
and transport
Other commercial
sector
Finance 39% 31% 42% 51% 31%
HR/training 35% 40% 21% 51% 29%
Business direction and strategy 34% 23% 39% 54% 22%
Marketing 34% 51% 24% 38% 27%
Operations 31% 31% 18% 46% 29%
Quality control 31% 23% 39% 46% 18%
Design/R&D 30% 20% 29% 51% 20%
Engineering 30% 6% 37% 57% 20%
Client services/relationship management 29% 34% 13% 49% 22%
Risk/fraud/compliance/governance 27% 17% 26% 51% 16%
Logistics/supply chain/transport/feet 25% 14% 37% 43% 7%
Sales 24% 11% 29% 43% 13%
Facilities/property 22% 14% 11% 59% 7%
Production/manufacturing 22% 11% 26% 41% 11%
Purchasing/procurement 21% 11% 13% 41% 18%
Property 17% 14% 5% 49% 4%
Legal 16% 11% 11% 35% 9%
Health and safety 14% 11% 5% 35% 7%
Trading/merchandising/retail shop foor 11% 3% 3% 35% 4%
Other department not listed here (please specify) 1% 0% 0% 0% 2%
Base 155 35 38 37 45
Manufacturing
In which business department is "shadow IT" most prevalent?
Total UK US
commissioning/sourcing IT products/services (sheet 1). Respondents only saw
those answers selected on page 13-15

Base 53 13 40
Base 45 10 35
Design/R&D 15% 33% 6%
Base 46 15 31
Base 46 11 35
Base 34 12 22
Finance 28% 50% 19%
Base 60 18 42
Base 22 5 17
Base 54 19 35
Legal 0% 0% 0%
Base 25 8 17
Base 38 9 29
Base 53 19 34
Base 48 16 32
Base 34 10 24
Property 4% 17% 0%
Base 27 6 21
Base 32 9 23
Base 48 6 42
Base 42 8 34
Sales 5% 50% 0%
Base 37 4 33
Base 17 4 13
Other 100% 100% -
Base 1 1 0
In which business department is "shadow IT" most prevalent? Ctd
Total
1001-3000
employees
More than 3000
employees

Base 53 25 28
Base 45 24 21
Design/R&D 15% 17% 14%
Base 46 18 28
Base 46 14 32
Base 34 12 22
Finance 28% 24% 31%
Base 60 25 35
Base 22 5 17
Base 54 26 28
Legal 0% 0% 0%
Base 25 5 20
Base 38 14 24
Base 53 32 21
Base 48 13 35
Base 34 7 27
Property 4% 0% 4%
Base 27 4 23
Base 32 7 25
Base 48 19 29
Base 42 14 28
Sales 5% 11% 4%
Base 37 9 28
Base 17 3 14
Other 100% - 100%
Base 1 0 1
In which business department is "shadow IT" most prevalent? Ctd
Total
Financial
services
and transpor
Other commercial
sector
Manufacturing
Base 53 8 15 20 10
Base 45 12 5 18 10
Design/R&D 26% 0% 18% 32% 44%
Base 46 7 11 19 9
Engineering 37% 0% 29% 38% 56%
Base 46 2 14 21 9
Base 34 5 4 22 3
Finance 28% 36% 44% 16% 21%
Base 60 11 16 19 14
Base 22 4 2 13 3
HR/training 22% 36% 13% 16% 23%
Base 54 14 8 19 13
Legal 0% 0% 0% 0% 0%
Base 25 4 4 13 4
Base 38 5 14 16 3
Marketing 32% 28% 33% 29% 42%
Base 53 18 9 14 12
Operations 23% 36% 29% 12% 23%
Base 48 11 7 17 13
Base 34 4 10 15 5
Property 4% 0% 0% 6% 0%
Base 27 5 2 18 2
Base 32 4 5 15 8
Base 48 8 15 17 8
Base 42 6 10 19 7
Sales 5% 0% 18% 0% 0%
Base 37 4 11 16 6
Base 17 1 1 13 2
Other 100% - - - 100%
Base 1 0 0 0 1
In which departments do you imagine "shadow IT" is most likely to happen?
Total UK US
Base: Base: respondents who expect "shadow IT" to happen in their organisation in
the near future on page 12

Finance 31% 25% 38%
Design/R&D 19% 25% 13%
Sales 19% 0% 38%
Legal 13% 0% 25%
Property 0% 0% 0%
Base 19 10 9
Total
1001-3000
employees
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future on page 12

Finance 31% 43% 22%
Design/R&D 19% 29% 11%
Sales 19% 29% 11%
Legal 13% 29% 0%
Property 0% 0% 0%
Base 19 8 11
More than 3000
employees
Total
Financial
services
near future on page 12
and transport
Other commercial
sector
HR/training 38% 67% 38% 0% 33%
Finance 31% 33% 25% 100% 0%
Marketing 31% 0% 50% 0% 33%
Operations 25% 67% 25% 0% 0%
Design/R&D 19% 33% 25% 0% 0%
Engineering 19% 33% 25% 0% 0%
Sales 19% 33% 13% 0% 33%
Legal 13% 33% 13% 0% 0%
Property 0% 0% 0% 0% 0%
Other department not listed here (please specify) 0% 0% 0% 0% 0%
Base 19 3 9 3 4
Manufacturing
Which core IT products/services do you think your business departments will be likely to commission and source outside of the
IT department in the next two years? Combination grid showing those responses rated '4' and '5 - very likely' i.e. likely
Total UK Us
near future (page 12)
Application software (cloud-based or otherwise) 53% 50% 56%

Other software (cloud-based or otherwise) 37% 30% 44%
Servers 21% 20% 22%
Base 19 10 9
Total
1001-3000
employees
More than 3000
employees
Application software (cloud-based or otherwise) 53% 50% 55%

Other software (cloud-based or otherwise) 37% 25% 45%
Servers 21% 38% 9%
Base 19 8 11
Total
Financia
services
and transport
Other commercial
sector
Application software (cloud-based or otherwise) 53% 33% 56% 67% 50%
Devices for employees to use for work purposes (BYOD) 53% 33% 67% 33% 50%
Application development 42% 33% 44% 33% 50%
Other software (cloud-based or otherwise) 37% 0% 44% 33% 50%
Communications services of any kind 32% 33% 22% 33% 50%
Other XaaS cloud-based services 26% 33% 22% 0% 50%
Other infrastructure hardware 26% 67% 11% 33% 25%
IT security software/hardware 26% 33% 33% 0% 25%
Servers 21% 33% 11% 33% 25%
Base 19 3 9 3 4
Manufacturing
IT department in the next two years?
Total US
1 not at all likely 47% 50% 44%

2 26% 20% 33%
3 5% 10% 0%
4 16% 20% 11%
Average 2.05 2.00 2.11
Base 19 10 9
Total

2 26% 25% 27%
3 5% 0% 9%
4 16% 25% 9%
Average 2.05 2.50 1.73
Base 19 8 11
1001-3000
employees
More than 3000
employees
Total Manufacturing
1 not at all likely 47% 67% 56% 67% 0%

2 26% 0% 33% 0% 50%
3 5% 0% 0% 0% 25%
4 16% 33% 0% 33% 25%
5 very likely 5% 0% 11% 0% 0%
Average 2.05 2.00 1.78 2.00 2.75
Base 19 3 9 3 4
Financial
services
and transport
Other commercial
sector
UK
Other infrastructure hardware
Total US

2 21% 20% 22%
3 11% 0% 22%
4 16% 10% 22%
Average 2.32 1.90 2.78
Base 19 10 9
Total

2 21% 13% 27%
3 11% 13% 9%
4 16% 25% 9%
Average 2.32 3.13 1.73
Base 19 8 11
1001-3000
employees
More than 3000
employees
Total Manufacturing
Base: arespondents who expect "shadow IT" to happen in their organisation in the
1 not at all likely 42% 33% 56% 33% 25%

2 21% 0% 11% 33% 50%
3 11% 0% 22% 0% 0%
4 16% 33% 0% 33% 25%
5 very likely 11% 33% 11% 0% 0%
Average 2.32 3.33 2.00 2.33 2.25
Base 19 3 9 3 4
Financial
services
and transport
Other commercial
sector
UK
Application software (cloud-based or otherwise)
Total US

2 11% 10% 11%
3 16% 10% 22%
4 42% 50% 33%
Average 3.11 2.80 3.44
Base 19 10 9
Total

2 11% 25% 0%
3 16% 13% 18%
4 42% 38% 45%
Average 3.11 3.13 3.09
Base 19 8 11
1001-3000
employees
More than 3000
employees
Total Manufacturing
1 not at all likely 21% 33% 11% 0% 50%

2 11% 0% 22% 0% 0%
3 16% 33% 11% 33% 0%
4 42% 33% 33% 67% 50%
5 very likely 11% 0% 22% 0% 0%
Average 3.11 2.67 3.33 3.67 2.50
Base 19 3 9 3 4
Financial
services
and transport
Other commercial
sector
UK
Other software (cloud-based or otherwise)
Total US

2 16% 20% 11%
3 26% 30% 22%
4 26% 30% 22%
Average 2.89 2.70 3.11
Base 19 10 9
Total

2 16% 38% 0%
3 26% 38% 18%
4 26% 13% 36%
Average 2.89 3.00 2.82
Base 19 8 11
1001-3000
employees
More than 3000
employees
Total Manufacturing
Financial
services
and transport
Other commercial
sector
UK
1 not at all likely 21% 33% 22% 0% 25%
2 16% 0% 22% 33% 0%
3 26% 67% 11% 33% 25%
4 26% 0% 22% 33% 50%
5 very likely 11% 0% 22% 0% 0%
Average 2.89 2.33 3.00 3.00 3.00
Base 19 3 9 3 4
Other XaaS cloud-based services
Total US

2 16% 20% 11%
3 21% 20% 22%
4 21% 10% 33%
Average 2.42 1.90 3.00
Base 19 10 9
Total

2 16% 38% 0%
3 21% 0% 36%
4 21% 25% 18%
Average 2.42 2.63 2.27
Base 19 8 11
1001-3000
employees
More than 3000
employees
Total Manufacturing
Financial
services
and transport
Other commercial
sector
UK
1 not at all likely 37% 0% 33% 100% 25%
2 16% 33% 22% 0% 0%
3 21% 33% 22% 0% 25%
4 21% 33% 11% 0% 50%
5 very likely 5% 0% 11% 0% 0%
Average 2.42 3.00 2.44 1.00 3.00
Base 19 3 9 3 4
Application development
Total US

2 21% 20% 22%
3 11% 20% 0%
4 37% 20% 56%
Average 2.74 2.20 3.33
Base 19 10 9
Total

2 21% 13% 27%
3 11% 13% 9%
4 37% 38% 36%
Average 2.74 3.00 2.55
Base 19 8 11
1001-3000
employees
More than 3000
employees
Total Manufacturing
Financial
services
and transport
Other commercial
sector
UK
1 not at all likely 26% 0% 11% 67% 50%
2 21% 33% 33% 0% 0%
3 11% 33% 11% 0% 0%
4 37% 33% 33% 33% 50%
5 very likely 5% 0% 11% 0% 0%
Average 2.74 3.00 3.00 2.00 2.50
Base 19 3 9 3 4
IT security software/hardware
Total US

2 16% 0% 33%
3 11% 10% 11%
4 16% 10% 22%
Average 2.26 1.50 3.11
Base 19 10 9
Total

2 16% 13% 18%
3 11% 25% 0%
4 16% 13% 18%
Average 2.26 2.50 2.09
Base 19 8 11
1001-3000
employees
More than 3000
employees
Total Manufacturing
Financial
services
and transport
Other commercial
sector
UK
1 not at all likely 47% 33% 44% 67% 50%
2 16% 0% 22% 0% 25%
3 11% 33% 0% 33% 0%
4 16% 33% 11% 0% 25%
5 very likely 11% 0% 22% 0% 0%
Average 2.26 2.67 2.44 1.67 2.00
Base 19 3 9 3 4
Devices for employees to use for work purposes (BYOD)
Total US

2 16% 30% 0%
3 16% 20% 11%
4 37% 30% 44%
Average 3.21 3.00 3.44
Base 19 10 9
Total

2 16% 25% 9%
3 16% 13% 18%
4 37% 25% 45%
Average 3.21 3.25 3.18
Base 19 8 11
1001-3000
employees
More than 3000
employees
Total Manufacturing
Financial
services
and transport
Other commercial
sector
UK
1 not at all likely 16% 0% 22% 0% 25%
2 16% 33% 11% 33% 0%
3 16% 33% 0% 33% 25%
4 37% 0% 56% 33% 25%
5 very likely 16% 33% 11% 0% 25%
Average 3.21 3.33 3.22 3.00 3.25
Base 19 3 9 3 4
Communications services of any kind
Total US

2 26% 40% 11%
3 21% 20% 22%
4 26% 20% 33%
Average 2.68 2.40 3.00
Base 19 10 9
Total

2 26% 38% 18%
3 21% 13% 27%
4 26% 25% 27%
Average 2.68 2.88 2.55
Base 19 8 11
1001-3000
employees
More than 3000
employees
Total Manufacturing
Financial
services
and transport
Other commercial
sector
UK
1 not at all likely 21% 0% 22% 33% 25%
2 26% 67% 11% 33% 25%
3 21% 0% 44% 0% 0%
4 26% 33% 11% 33% 50%
5 very likely 5% 0% 11% 0% 0%
Average 2.68 2.67 2.78 2.33 2.75
Base 19 3 9 3 4
Thinking about the departments you mentioned and the products being sourced by them, are you able to say to what extent the IT
department is typically involved?
Total US
The IT department is not involved at all in any of the departments practicing "shadow IT" 14% 9% 19%
The IT department is involved very little with the departments practicing "shadow IT" 32% 48% 20%
The IT department is involved more often than not in the departments practicing "shadow IT" 36% 36% 36%
The IT department is involved very often in the departments practicing "shadow IT" 17% 7% 26%
Base 155 69 86
Total
The IT department is not involved at all in any of the departments practicing "shadow IT" 14% 16% 13%
The IT department is involved very little with the departments practicing "shadow IT" 32% 31% 33%
The IT department is involved more often than not in the departments practicing "shadow IT" 36% 39% 33%
The IT department is involved very often in the departments practicing "shadow IT" 17% 14% 21%
Base 155 77 78
1001-3000
employees
More than 3000
employees
Total Manufacturing
The IT department is not involved at all in any of the departments practicing "shadow IT" 14% 0% 16% 22% 18%
The IT department is involved very little with the departments practicing "shadow IT" 32% 26% 42% 24% 36%
The IT department is involved more often than not in the departments practicing "shadow IT" 36% 57% 32% 32% 27%
The IT department is involved very often in the departments practicing "shadow IT" 17% 17% 11% 22% 20%
Base 155 35 38 37 45
Financial
services
and transport
Other commercial
sector
UK
Thinking about the departments you mentioned and the products being sourced by them, are you able to say to what extent the IT
department is typically involved?
Total US
The head of the department 41% 26% 53%

A technology workgroup comprising people across the department 39% 43% 36%
A dedicated technology person 10% 12% 8%
The employees 9% 17% 2%
*Other (please specify) 1% 1% 0%
Base 155 69 86
Total
The head of the department 41% 42% 41%

A technology workgroup comprising people across the department 39% 42% 37%
A dedicated technology person 10% 10% 9%
The employees 9% 5% 13%
Base 155 77 78
1001-3000
employees
More than 3000
employees
Total Manufacturing
The head of the department 41% 34% 42% 59% 31%

A technology workgroup comprising people across the department 39% 43% 42% 24% 47%
A dedicated technology person 10% 17% 8% 5% 9%
The employees 9% 6% 8% 8% 13%
Base 155 35 38 37 45
Financial
services
and transport
Other commercial
sector
UK
How signifcant a risk does "shadow IT" pose to your organisation's IT security?
Total US
"Shadow IT" poses the most signifcant risk to our organisation's IT security 16% 8% 24%
"Shadow IT" poses an extremely signifcant risk to our organisation's IT security 33% 39% 27%
"Shadow IT" poses a risk to our organisation's IT security 36% 39% 33%
"Shadow IT" poses no risk to our organisation's IT security 15% 14% 16%
Base 200 100 100
Total
Base 200 101 99
1001-3000
employees
More than 3000
employees
Total Manufacturing
Shadow IT poses the most signifcant risk to our organisation's IT security 16% 6% 15% 24% 19%
Shadow IT poses an extremely signifcant risk to our organisation's IT security 33% 29% 39% 30% 33%
Shadow IT poses a risk to our organisation's IT security 36% 50% 30% 35% 31%
Shadow IT poses no risk to our organisation's IT security 15% 15% 17% 11% 17%
Base 200 48 54 46 52
Financial
services
and transport
Other commercial
sector
UK
Total
"Shadow IT" is not
happening
Base 197 152 45
"Shadow IT" is
happening
Respondent country
UK 50% 49% 52%

US 50% 51% 48%
Base 200 101 99
Total UK US
Financial
services
Manufacturing
Total
and transport
Other commercial
sector
UK 50% 54% 46% 52% 48%
US 50% 46% 54% 48% 52%
Base 200 48 54 46 52
How many employees does your organisation have?
1001-3000 employees 51% 49% 52%

More than 3000 employees 50% 51% 48%
Base 200 100 100
Total UK US
Financial
services
Manufacturing
Total
and transport
Other commercial
sector
1001-3000 employees 51% 60% 46% 39% 56%
More than 3000 employees 50% 40% 54% 61% 44%
Base 200 48 54 46 52
Within which sector is your organisation?
Total US
Manufacturing 27% 25% 29%
Other commercial sector 26% 25% 27%
Financial services 24% 26% 22%
Retail, distribution and transport 23% 24% 22%
Base 200 100 100
Total
Manufacturing 27% 25% 29%
Other commercial sector 26% 29% 23%
Financial services 24% 29% 19%
Retail, distribution and transport 23% 18% 28%
Base 200 101 99
1001-3000
employees
More than 3000
employees
UK

Vanson Bourne Data Summary: Shadow IT ITDMs

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Vanson Bourne Data Summary: Shadow IT ITDMs

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Shadow IT

ITDMs Data Summary

Application software (on-premise or cloud-based) 51% 38% 63%

Application software (on-premise or cloud-based) 51% 47% 55%

Application software (on-premise or cloud-based) 51% 40% 41% 65% 58%

Very few 34% 42% 27%

Very few 34% 38% 29%

Very few 34% 29% 45% 16% 42%

1 very unlikely 13% 23% 4%

1 very unlikely 13% 9% 11% 9% 21%

1 very unlikely 11% 19% 5%

1 very unlikely 11% 9% 13%

1 very unlikely 11% 6% 13% 5% 18%

Two years or more 42% 58% 29%

Two years or more 42% 32% 51%

Two years or more 42% 34% 34% 59% 40%

Yes, we expect it to happen in the near future 42% 32% 64%

Yes, we expect it to happen in the near future 42% 33% 52%

Finance 39% 26% 49%

Finance 39% 32% 45%

Business direction and strategy 42% 15% 50%

Business direction and strategy 42% 60% 25%

Business direction and strategy 38% 38% 38%

Business direction and strategy 38% 43% 33%

Application software (cloud-based or otherwise) 53% 50% 56%

Application software (cloud-based or otherwise) 53% 50% 55%

1 not at all likely 47% 50% 44%

1 not at all likely 47% 38% 55%

1 not at all likely 47% 67% 56% 67% 0%

1 not at all likely 42% 60% 22%

1 not at all likely 42% 25% 55%

1 not at all likely 42% 33% 56% 33% 25%

1 not at all likely 21% 30% 11%

1 not at all likely 21% 13% 27%

1 not at all likely 21% 33% 11% 0% 50%

1 not at all likely 21% 20% 22%

1 not at all likely 21% 0% 36%

1 not at all likely 37% 50% 22%

1 not at all likely 37% 25% 45%

1 not at all likely 26% 40% 11%

1 not at all likely 26% 25% 27%

1 not at all likely 47% 80% 11%

1 not at all likely 47% 38% 55%

1 not at all likely 16% 10% 22%

1 not at all likely 16% 13% 18%

1 not at all likely 21% 20% 22%

1 not at all likely 21% 13% 27%

The head of the department 41% 26% 53%

The head of the department 41% 42% 41%

The head of the department 41% 34% 42% 59% 31%

UK 50% 49% 52%

1001-3000 employees 51% 49% 52%

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