TSA CONTACT CENTER RECOBD

EtD:ffi
Conlacl Date: 7i14/2014 3:09;29. PM
lncidenl oate: 6i2412014 4:00:00 Pft
Medium; Email
0ontaci Typel HormsllGeneral
ConiaEt Status:. C&osed
LlnkedEventln"r.fE]Iill
rContact lnfsrmatisn:
Prefix: Contacl Address 1:
Conlact Addressz:
Conlact City:
Contact Stale:
Conlact Zip:
cofitactFirstl{"m*.
@
Middle lnitial:
l-ast Hamei Hot Provided
Su{fix:
rnon.rI
Alt Phone:
Contacl Countrv:
-hank
you for doing absolutely nothing alroul lhis.employees tude. arrogant and abusive behavior.
informed a supervisor at lhe aifiporl. They told me lo. reporl it here.
you are telling me that you are reporl{ng it to ther$, when they lold me lo report it here.
that rsalty. rnahe Bny sens*?
lhis is why the prseptisn.exists lhal this type o{ behavior is condoned by y$ur agency-
afn now requesting, expeeting- and fequiriBg a supervisor lo contacl. me in regards to lhis incidenl,
lsstcr*do*nol*reply@sermne,ootn
ltsslcs*dBrfi
ot-r*ply@senture,ooml
2$14 2:47 PM
your inquliry.
you. for your e-.nail regaiding the rude behavior you experienced lrom a Transportation Sesurlty Officer (TSO).
Trsnsportalion Seullty Admlfilslrstlon
{TSA}
regrets any trnprole$sionafr.lnpfiment you rney havp experlflred, TSA seeks to
. hlgh &Evel oI sssilrlty. Bfid G-ilstomer s$rvloe to sll passengers yslio. pass. thror.lgh our ssreenlng. checkpolnts, . Every person and
must be screened belore entering the secured area,. and the way the screening ls conducled is imponant. Our pollcies. and
focus on ensuring lhat all passengprs are treated \rilh dignity. respecl, and coudesy,
be advised lhal a passEnger can always requesl to speak wlth the Supervisory Traflsportalion Security Officer at the checkpoinl
address. any cofiplslilt regardlng s$reenlilg prtsedures.
your. Eorr|plairNt concerns an incident lhal occutred at a specitic airport we have forwarded a copy of your letter lo the
Customer Srvice. Manager"
hope this intormalion is helplul.
Csntact Center
, July 1
"l$rS4
AUi
tsa-contactcenter@dhs.gov
; TSA Custorner Commenl Gard
emall is in ;esponse and folto'.r-Gp to ccnlacL w,'a TSA agent .u*eal@ht the crlando lnternational Airport on Tuesday June
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2O1{ at aFproxlmately 1BOO-1 700 hrs"
arn an olficer an the US Navy and as sueh I appreciate the TSA pre-auth check-in,
was ftaveling wl my wiie and sometimes y6u aflord us lhe courlesy of allowing us both through lhe Pre-Autlr check line, it not we are
allot ring ils lo uss nhe rnilitary memher line, On thie particular day'
my rnllitary lll and my tifes mllffary ID hourevFr her tickel was not slatnped PRE-Auth.
lo lecture me and berEle ma {or nry wile no{ having pre-6uth etamped on her llcket.
rra-s both rude and iflEulting. fl{s arroganEE wssfiothtng slroft of diErespectlul, unprDtBssional and helnous.
only was her rude, he $ras rvrong. rtrG lried to tell me ahHt Bome Inco,rrect proEess 6bo{4 why mine said PRE*A*rlh and my wives
il by $ome random selaction procese which dosFnt spply Is us, ile nrdety sent l.l5 bolh away dernanding that wB get one of the othBr
s away fforn hirn. fle was diffespestftrl t6 n$8" rny wffe and to [he servlce. He is a disgrace to his own uniform, does not deserrre lo
iI and inaults euery member ol TSA that faithtully preteelB us at airpons deily. lls should be tBnrinated as he has no respect for
and his
iob.
spaking lo another Ts.O, Bmployee, w rrfBrs direel to anolher line designated tor miNitary members and their family,
I to tell us aboul. I also spoke to a superuisor who
jpl4[4red
me that lhis is not lhe lirst time sorneone has complained
its about time there are flo more cotnplaints auout@f
a sad refiction and represenalion upon your organ*zation and il$ pBopte.
,Fr-l
Notes:
Glosing resord rArith t{o Respsnse as the linked recerd was
lust
sent to ths GSU loday. Preston $rnith 711412014
Up:
Follow tlp:
Oata:
Response 1
lnteraction Typer Complaint Airport: Orlando lnlemational[Mc0]
Sublect Category: Customer Service - TSO Airline:
Template Name; No Besponse Relerral:
To TSoC Oale:
Last Updated Byr
iohn.p.smith
Opeiling Agent: Iinda.carroll
Fulfillmenl Sent:
'
- lndicates that the number was not received.
*'-
Indicates thal the numbet is ah international nufiber.
End Record
From TSOC Oate:
Last Update Date: 7i14i2014 5:21:24 PM
Opened Bale: 7/1412014 4:59:44 PM
Mail Rell{rn Dale:
Shoilld be {6und ln lhe delail.
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