2014 Strategic Plan Update For Homelessness in Contra Costa County

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FORGING AHEAD 2014 S1kA1LGIC LAN UDA1L
CCn18A CCS1A ln1L8ACLnC? CCunClL Cn PCMLLLSSnLSS 2
1A8LL CI CCN1LN1S

LeLLer from CClCP Chalr 1erl Pouse 3
uevelopmenL of Lhe 2014 SLraLeglc lan updaLe 4
Pow Lo use 1hls lan 6
CuLcomes and AchlevemenLs of 2004 SLraLeglc lan 7
1he CurrenL Landscape of Pomelessness ln ConLra CosLa 9
Culdlng rlnclple 11
Coal 1: ermanenL Pouslng 12
Coal 2: revenLlon 16
SLraLegy 1: CoordlnaLed AssessmenL 18
SLraLegy 2: erformance SLandards 20
SLraLegy 3: CommunlcaLlon 22
AcknowledgemenLs 23
Appendlx A: Acronyms 24
Appendlx 8: Annual AcLlon lan 1emplaLe 23
Appendlx C: CuLreach 1ools 26

CCN1kA CCS1A IN1LkAGLNC CCUNCIL CN nCMLLLSSNLSS (CCICn)

CcLober 2014
uear frlends,
1hls year, you all have demonsLraLed your commlLmenL Lo prevenLlng and endlng homelessness ln Lhe
communlLles of ConLra CosLa CounLy by acLlvely parLlclpaLlng ln our 2014 SLraLeglc lan updaLe process. l would
llke Lo Lhank each of you for supporLlng Lhe efforLs of Lhe Councll on Pomelessness, Lhe SLraLeglc lan Ad Poc
CommlLLee, and Pomeless rogram sLaff Lo renew our 2004 1en ?ear lan wlLh Lhe laLesL daLa, besL pracLlces, and
communlLy feedback.
Cur 2004 plan, Lndlng Pomelessness ln 1en ?ears: A CounLy-Wlde lan for Lhe CommunlLles of ConLra CosLa
CounLy, has served us well ln unlLlng as a ConLlnuum of Care Lo develop a counLy-wlde response Lo
homelessness. ln LhaL Llme, we've seen Lhe Pouslng llrsL approach Lake hold ln CoCs across Lhe naLlon, promoLed
by Lhe u.S. lnLeragency Councll on Pomelessness, Lhe ueparLmenL of Pouslng and urban uevelopmenL, and Lhe
naLlonal Alllance Lo Lnd Pomelessness, among oLhers.
Cur 2014 SLraLeglc lan updaLe, Iorg|ng Ahead 1owards revent|ng and Lnd|ng nome|essness, reafflrms our
commlLmenL Lo Lhe Pouslng llrsL approach by esLabllshlng Lhls Culdlng rlnclple, Lhe key Lheme emerglng from
our updaLe process:
nomelessoess ls fltst o boosloq lssoe, ooJ oot system most be olmble ooJ flexlble eoooqb to
tespooJ tbtooqb tbe sboteJ tespooslblllty, occoootoblllty, ooJ ttoospoteocy of tbe commoolty.
uslng our 2004 plan as a foundaLlon, Iorg|ng Ahead ldenLlfles and descrlbes Lwo goals and Lhree sLraLegles for Lhe
lmplemenLaLlon of Lhls Culdlng rlnclple:
Coal 1: ermanenL Pouslng
Coal 2: revenLlon
SLraLegy 1: CoordlnaLed AssessmenL
SLraLegy 2: erformance SLandards
SLraLegy 3: CommunlcaLlon
8ead on Lo learn Lhe deLalls of each of Lhese goals and sLraLegles.
1hank you Lo all of our key communlLy sLakeholders for conLrlbuLlng your LhoughLs and Llme Lo Iorg|ng
Ahead. 1he Councll on Pomelessness looks forward Lo conLlnulng Lhe conversaLlon we've been havlng Lhls year as
we begln Lhe work of lmplemenLlng Lhe goals and sLraLegles of Lhls SLraLeglc lan updaLe.

Slncerely,

1erl Pouse
Chalr, ConLra CosLa lnLeragency Councll on Pomelessness
DLVLLCMLN1 CI 1nL 2014 S1kA1LGIC LAN UDA1L
Iorg|ng Ahead 1owards revent|ng and Lnd|ng nome|essness ls Lhe resulL of a communlLy process Lo renew our
vlslon for homeless houslng and servlces ln ConLra CosLa CounLy. ln laLe 2013, Lhe ConLra CosLa lnLeragency
Councll on Pomelessness (CClCP) LxecuLlve CommlLLee began Lo develop a process Lo updaLe our 2004 plan,
Lndlng Pomelessness ln 1en ?ears: A CounLy-Wlde lan for Lhe CommunlLles of ConLra CosLa CounLy.
1he 2004 plan arLlculaLed flve reasons why ConLra CosLa developed lLs orlglnal Len-year plan:
8ecause afLer almosL 20 years of work respondlng Lo homelessness ln Lhls communlLy, Lhe nonproflL
houslng and servlce agencles, Lhe CounLy ueparLmenLs dellverlng healLh care, soclal servlces and houslng,
and Lhe clLles know wlLhouL a doubL LhaL |t |s necessary to end th|s extreme and devastat|ng form of
poverty.

8ecause all of us also undersLand LhaL the costs of do|ng noth|ng or too ||tt|e are too h|gh.

8ecause reachlng Lhe goal of Lruly endlng homelessness ln our CounLy requlres a new way of do|ng th|ngs
and a new degree of co||aborat|on lnvolvlng all secLors of Lhe communlLy.

8ecause havlng a concreLe plan for endlng homelessness poslLlons Lhls communlLy Lo take max|mum
advantage of federa| resources for home|essness.

8ecause a |an prov|des the framework for a||gn|ng a|| efforts throughout the commun|ty, and a sLarLlng
polnL Lo work LogeLher on deLermlnlng how we wlll carry ouL Lhls sysLem-wlde change.
1hese reasons conLlnue Lo hold Lrue for Lhe developmenL of Iorg|ng Ahead, wlLh Lwo addlLlons:
8ecause the |andscape of home|essness |n Contra Costa has changed over Lhe pasL decade.

8ecause new ev|dence-based pract|ces and approaches can enhance our orlglnal framework.
1hls secLlon descrlbes Lhe process underLaken ln 2014 Lo updaLe Lhe 2004 plan, lncludlng Lhe slgnlflcanL ouLreach
efforLs LhaL Look place Lo ensure LhaL Lhe volces of all sLakeholders ln ConLra CosLa-servlce provlders, consumers,
advocaLes, governmenL agencles, and Lhe communlLy aL large-were lncluded ln Lhe process.
2014 S18A1LClC LAn uuA1L 8CCLSS
Iorg|ng Ahead has been developed Lhrough Lhe followlng process:

SynLheslze lnpuLs 8elease updaLe
SLakeholder
leedback
Macro
daLa
snapshoL
PlsLory
uaLa
new
knowledge
SLraLeglc lan
updaLe
lnform and Lngage
SLakeholders
1he 2014 SLraLeglc lan updaLe process has focused on flve key modules:

Culded by Lhe CClCP LxecuLlve CommlLLee, Lhe 2014 SLraLeglc lan updaLe process has lncluded monLhly meeLlngs
of a SLraLeglc lan Ad Poc CommlLLee, supplemenLed by ouLreach Lo key sLakeholder groups Lhrough lnLervlews,
surveys, and focus groups. 1he process has followed Lhls Llmellne from March - CcLober 2014:

CvL8vlLW Cl Cu18LACP LllC81S
1he 2014 SLraLeglc lan updaLe process has focused on exLenslve communlLy ouLreach Lo four key sLakeholder
groups: execuLlve leadershlp, program sLaff, consumers, and LargeLed communlLy groups.
Strateg|c |an Ad noc Comm|ttee: MonLhly meeLlngs wlLh homeless servlce provlders from LhroughouL
Lhe ConLlnuum of Care (CoC) focuslng on flve key modules: houslng, coordlnaLed lnLake and assessmenL,
prevenLlon, servlces, and oLher supporLs, performance measures, and communlcaLlon.
Iocus Groups: Small focus groups wlLh consumers and key leadershlp, lncludlng A8 109, hosplLals and
healLh cllnlcs, Puu programs, and servlce provlders Lo dlscuss lssues relaLed Lo Lhe flve key modules.
key Stakeho|der Interv|ews: Cne-on-one lnLervlews wlLh communlLy-based organlzaLlons and
governmenL offlclals represenLlng schools, veLeran servlces, Lhe falLh-based communlLy, vlcLlms of
domesLlc vlolence, behavloral healLh, physlcal healLh, llbrarles, flood conLrol, and oLher servlces.
Con |an Survey: A survey of needs for Lhe developmenL of Lhe 2013-2020 ConLra CosLa ConsorLlum
ConsolldaLed lan, whlch lncluded quesLlons on homelessness ln parLnershlp wlLh Lhe CoC.
A llsL of lnvolved sLakeholders who conLrlbuLed Lo Lhe 2014 SLraLeglc lan updaLe process ls lncluded ln Lhe
AcknowledgemenLs secLlon of Lhls plan.
ermanenL
Pouslng
revenuon
CoordlnaLed
AssessmenL
erformance
SLandards
Communlcauon
CCICH Exec Launch
of Update Process;
Formation of Ad Hoc
Cmte
Ad Hoc Cmte -
Stakeholder Outreach
Process Launch
Ad Hoc Cmte -
Coordinated Intake &
Assessment
Ad Hoc Cmte -
Performance
Measurement
CCICH Focus
Groups; Release of
Con Plan Survey
Key Stakeholder
Interviews
Ad Hoc Cmte -
Prevention, Services
& Other Supports
Ad Hoc Cmte -
Housing
Ad Hoc Cmte -
Communication
Consumer Focus
Groups
Ad Hoc Cmte -
Review of Year One
Benchmarks
Strategic Plan Update
Release
Mar Apr May Jun Jul Aug Sep Oct
nCW 1C USL 1nIS LAN
Iorg|ng Ahead 1owards revent|ng and Lnd|ng nome|essness ls
meanL Lo be a parL of a seL of llvlng documenLs LhaL capLure Lhe goals
and sLraLegles of Lhe ConLra CosLa ConLlnuum of Care.
1hls plan ls noL a sLandalone documenL, buL raLher should be read
along slde Lhe currenL year's Annua| Act|on |an (see LemplaLe ln
Appendlx 8), whlch wlll gulde Lhe work of Lhe ConLra CosLa ConLlnuum
of Care and lnform Lhe declslons of Lhe CClCP LxecuLlve CommlLLee,
provldlng an annual framework for Lhe lmplemenLaLlon of Lhe
concepLs conLalned ln Lhls plan.
1ogeLher, Iorg|ng Ahead and Lhe Annual AcLlon lan wlll seL
benchmarks and acLlon sLeps Lo Lrack progress on our permanenL
houslng and prevenLlon goals ln supporL of our Culdlng rlnclple.
An CvL8vlLW Cl lC8ClnC APLAu
Cutcomes and Ach|evements of 2004 Strateg|c |an: revlews Lhe prlorlLles of our 2004 plan, and
hlghllghLs key ouLcomes and achlevemenLs from Lhe pasL Len years
1he Current Landscape of nome|essness |n Contra Costa: provldes an analysls of homelessness
demographlcs and Lrends ln ConLra CosLa based on Lhe mosL recenL, compleLe daLa avallable
Gu|d|ng r|nc|p|e: descrlbes Lhe overall vlslon for prevenLlng and endlng homelessness ln ConLra CosLa
Goa| 1: ermanent nous|ng: lnformaLlon on Lhe Pouslng llrsL approach, barrlers Lo houslng, publlc
houslng auLhorlLles, key subpopulaLlons, and movlng on sLraLegles as relaLed Lo our permanenL houslng
goal of decreaslng Lhe lengLh of Llme people experlence homelessness
Goa| 2: revent|on: ldenLlfles key prlnclples of prevenLlon, early ldenLlflcaLlon and educaLlon sLraLegles,
and lnLervenLlon Lypes (prevenLlon, dlverslon, and reLenLlon) Lo meeL our prevenLlon goal of decreaslng
Lhe percenLage of people who become homeless
Strategy 1: Coord|nated Assessment: an overvlew of Lhe key prlnclples of ConLra CosLa's coordlnaLed
assessmenL sLraLegy, proposed access model, and sLandardlzed assessmenL Lool
Strategy 2: erformance Standards: a summary of performance measures belng used locally and
naLlonally Lo Lrack our progress, and sLandards of pracLlce Lo supporL our goals
Strategy 3: Commun|cat|on: ldenLlfles Lechnologlcal opporLunlLles Lo dlssemlnaLe our message Lo Lhe
communlLy and expand upon key parLnershlps

2004 LAN IN ICCUS
1hroughouL Lhls documenL, LexL boxes
wlLh magnlfylng glasses conLaln
lnformaLlon from our 2004 SLraLeglc
lan, provldlng conLexL for Lhe goals and
sLraLegles of Iorg|ng Ahead.
1o read Lhe full LexL of our 2004 plan,
please vlslL:
hLLp://cchealLh.org/homeless/pdf/10_y
ear_plan.pdf
CU1CCMLS AND ACnILVLMLN1S CI 2004 S1kA1LGIC LAN
Cver Lhe pasL Len years slnce Lhe release of our 2004 sLraLeglc plan, Lhe ConLra CosLa ConLlnuum of Care has
worked hard Lo lmprove access Lo houslng and servlces for lndlvlduals and famllles experlenclng homelessness ln
our counLy. 1hls secLlon revlews Lhe prlorlLles of our 2004 plan, and hlghllghLs key ouLcomes and achlevemenLs
from Lhe pasL Len years.
1he 2004 plan ouLllnes flve lan rlorlLles Lo end homelessness ln ConLra CosLa CounLy:
1. Pelp homeless people (re-)galn houslng as soon as posslble

2. rovlde lnLegraLed, wraparound servlces Lo faclllLaLe long-Lerm resldenLlal sLablllLy

3. Pelp people Lo access employmenL LhaL pays a houslng wage"

4. ConducL ouLreach Lo llnk chronlcally homeless people wlLh houslng, LreaLmenL, and servlces

3. revenL homelessness from occurrlng ln Lhe flrsL place
ln Lhe pasL Len year, slgnlflcanL progress has been made, lncludlng Lhe followlng key achlevemenLs:
A 40 |ncrease |n nUD CoC rogram federa| fund|ng, Lo $10,322,601 ln l?2013

1he lmplemenLaLlon of a nome|ess Management Informat|on System (PMlS) Lo Lrack cllenL lnformaLlon
and ouLcomes LhroughouL Lhe homeless response sysLem, wlLh
o SLandardlzed lnLake and exlL forms
o An 86 bed coverage rate, and
o arLlclpaLlon by 117 programs ln 22 agencles

Deve|opment of robust d|scharge
p|ann|ng po||c|es for persons exlLlng
lnsLlLuLlons such as menLal healLh
faclllLles, fosLer care, hosplLals, prlsons
and [alls.

Improved coord|nat|on w|th re|ated
systems of care such as vA and LSC

Lxpans|on of var|ety of hous|ng and
serv|ces prov|ded, lncludlng:
o CuLreach
o revenLlon
o 8apld 8ehouslng

2008-2009
2009-2010
2010-2011
2011-2012
2012-2013
0
1000
2000
3000
4000
3000
6000
7000
8000
9000
1C1AL SLkVLD CVLk 1IML
Increases |n the number of |nd|v|dua|s and fam|||es served by Lhe ConLlnuum of Care (CoC), lncludlng:

o A 38 |ncrease |n the tota| number of persons served from 2008 Lo 2013

o Increases |n hous|ng and serv|ces prov|ded

1170
1388
1438
1333
393 331
376
841
831
896 871
881
3784
4486
3377
6348
0
1000
2000
3000
4000
3000
6000
7000
2009-2010 2010-2011 2011-2012 2012-2013
nCUSING SLkVICLS kCVIDLD
Lmergency ShelLer
1ransluonal
ermanenL Supporuve
Pouslng
SupporL Servlces Cnly
1nL CUkkLN1 LANDSCAL CI nCMLLLSSNLSS IN CCN1kA CCS1A
Iorg|ng Ahead reframes our goals and sLraLegles based on Lhe laLesL lnformaLlon avallable. 1he currenL landscape
of homelessness ln ConLra CosLa ls as follows for flscal year 2012-2013, Lhe mosL recenL, compleLe daLa avallable
for analysls durlng Lhe 2014 SLraLeglc lan updaLe process.
LANDSCAL CI nCMLLLSSNLSS IN CCN1kA CCS1A: I 2012 - 2013

SNASnC1 CI WnC IS LkLkILNCING nCMLLLSSNLSS
8,232 lndlvldual consumers ln 7,791 households

30 are newly homeless

27 of homeless households are famllles

37 are chlldren or 1ranslLlon Age ?ouLh (1A?)

10 are veLerans

IMCk1AN1 CnAkAC1LkIS1ICS
37 are chronlcally homeless

23 have a menLal healLh dlsablllLy

32 have a medlcal/healLh condlLlon

18 have alcohol abuse lssues

20 have drug abuse lssues

WPA1 WL knCW A8Cu1 Cu8 CuLA1lCn
1hanks Lo Lhe expanslve parLlclpaLlon ln our PMlS by servlce provlders LhroughouL Lhe CoC, we know a loL abouL
Lhe populaLlon we are servlng. 1hese are some of Lhe key Lakeaways:
1here are many youth |n the system
o More 1ranslLlonal Age ?ouLh (1A?) served over Llme
o lamllles are lncreaslngly unable Lo supporL 1A?

Menta| hea|th and substance use affecLs a slgnlflcanL porLlon of Lhe populaLlon

1he number of new|y home|ess and fam|||es |s decreas|ng over Llme
o 8eflecLs efforLs ln prevenLlon and rapld rehouslng wlLh sLlmulus funds
o Slgns of economlc recovery

M|grat|on of encampments from West to Last County
o SLraLegles Lo supporL homeless populaLlon vary clLy Lo clLy

We sLlll have a shortage of she|ter beds and permanent hous|ng
o Pouslng remalns unaffordable for low and exLremely low lncome households

Whlle Lhe LoLal numbers of Lhe subpopulaLlons we are servlng have lncreased, Lhere were varylng shlfLs from 2008
Lo presenL when Lhe recesslon hlL ln 2009, and when sLlmulus fundlng became avallable under Lhe Amerlcan
8ecovery and 8elnvesLmenL AcL of 2009 (A88A).

0
300
1000
1300
2000
2300
3000
3300
08-09 09-10 10-11 11-12 12-13
Ind|v|dua|s w|th|n
fam|||es
New|y
home|ess
Chron|c
1A
Sen|ors
Veterans
Lconom|c cr|s|s St|mu|us fund|ng
GUIDING kINCILL
! #$%& '()(* +,-&$*(. /0%(12 34/(1(%%5 No ooe tbloks oboot lt ootll tbeyte bete.
Ooce yoote tbete, yoote bomeless wltb evetyooe else lo tbe wotlJ.
- coosomet locos Ctoop lottlclpoot
We know whaL lL Lakes Lo end homelessness: hous|ng.
ConLra CosLa agrees LhaL, aL lLs core, homelessness ls flrsL a houslng lssue, and LhaL wlLh Lhe rlghL resources ln
place, we can forge ahead Lowards prevenLlng and endlng homelessness.
1o accompllsh Lhls, we have developed Lhe followlng Culdlng rlnclple, whlch capLures our overall vlslon for
prevenLlng and endlng homelessness ln ConLra CosLa CounLy.
6$,.,'7 8*,'-,+1(
nomelessoess ls fltst o boosloq lssoe, ooJ oot system most be olmble ooJ flexlble eoooqb to
tespooJ tbtooqb tbe sboteJ tespooslblllty, occoootoblllty, ooJ ttoospoteocy of tbe commoolty.
1he Lwo goals and Lhree sLraLegles LhaL follow were developed and reflned Lhrough Lhe 2014 SLraLeglc lan updaLe
process Lo ldenLlfy Lhe Lools LhaL ConLra CosLa wlll use Lo furLher Lhls Culdlng rlnclple.
lollowlng Lhe release of Iorg|ng Ahead, Lhe CClCP LxecuLlve CommlLLee wlll gulde Lhe developmenL of annual
benchmarks and acLlon sLeps, provldlng a framework for Lhe work of Lhe ConLra CosLa ConLlnuum of Care,
lncludlng sysLems change declslons abouL fundlng, prlorlLles, and ldenLlfled needs.

Culdlng
rlnclple
Coals
- ermanenL Pouslng
- revenuon
SLraLegles
- CoordlnaLed
AssessmenL
- erformance
SLandards
- Communlcauon
lmplemenLauon
- 8enchmarks
- Acuon SLeps
GCAL 1: LkMANLN1 nCUSING
we oeeJ mote tboo offotJoble boosloq-9( '((. 34$%,'7 &3:& ,% :224*.:;1(.
- nomeless 5etvlce ltovlJet locos Ctoop lottlclpoot
ln allgnmenL wlLh Lhe Pouslng llrsL approach arLlculaLed ln Lhe Culdlng rlnclple, we have ldenLlfled ermanenL
Pouslng as a prlmary goal of Iorg|ng Ahead.
8(*/:'('& <4$%,'7 64:1=
uecteose tbe leoqtb of tlme people expetleoce bomelessoess.
A Ooestloo of copoclty
1o decrease Lhe lengLh of Llme people experlence homelessness, we need addlLlonal houslng sLock. An analysls of
ConLra CosLa's shelLers and houslng based on Lhe numbers reporLed ln Lhe 2013 Pouslng lnvenLory CharL shows
Lhe followlng houslng lnvenLory:
410 emergency shelLer beds
648 LranslLlonal houslng beds
867 permanenL supporLlve houslng unlLs
Powever, 1,923 beds wlll noL supporL Lhe 3,798 lndlvlduals who were experlenclng homelessness on a slngle nlghL
ln !anuary 2013, lncludlng 1,330 lndlvlduals llvlng unshelLered.
Accordlngly, our ermanent nous|ng Goa| emphas|zes the nous|ng I|rst approach, as well as addresslng barrlers
Lo houslng, promoLlng key parLnershlps, servlng key subpopulaLlons, and explorlng effecLlve program models. 1he
followlng sLraLegles and prlorlLles were ldenLlfled Lo supplemenL Lhe guldance ln our 1en ?ear lan.
1be noosloq lltst Apptoocb. ltovlJloq noosloq os Oolckly os losslble
Cur 2004 plan emphaslzed Lhe Pouslng llrsL approach, whlch has galned
conslderable momenLum and naLlonal aLLenLlon ln Lhe pasL 10 years. A
key feaLure of Cpenlng uoors, Lhe unlLed SLaLes lnLeragency Councll on
Pomelessness 2010 lederal SLraLeglc lan Lo revenL and Lnd
Pomelessness, Pouslng llrsL:
Mlnlmlzes barrlers Lo houslng access or precondlLlons of
houslng readlness, sobrleLy, or engagemenL ln LreaLmenL,

AsslsLs parLlclpanLs Lo move lnLo permanenL houslng qulckly,

rovldes Lhe lnLenslve supporLlve servlces needed Lo help
resldenLs achleve and malnLaln houslng sLablllLy and lmprovemenLs ln Lhelr overall condlLlons, and

Seeks Lo screen ln" raLher Lhan screen ouL" and end homelessness for people wlLh Lhe greaLesL barrlers
Lo houslng success.
2004 LAN IN ICCUS
naLlonal research as well as local
experlence demonsLraLe LhaL a nous|ng
I|rst approach of gett|ng peop|e |nto
hous|ng as qu|ck|y as poss|b|e and Lhen
provldlng Lhe supporL and servlces Lhey
need Lo malnLaln lL leads Lo long-Lerm
sLablllLy and enhanced self-sufflclency."
ln allgnmenL wlLh Lhe Pouslng llrsL approach, and bulldlng upon Lhe
concepLs ln our 2004 lan (see box aL rlghL), we have ldenLlfled Lhe
followlng pr|nc|p|es to support our ermanent nous|ng Goa|:
Pomelessness ls flrsL and foremosL a houslng problem and
should be LreaLed as such.
Pouslng ls a rlghL Lo whlch all are enLlLled regardless of need.
Lveryone ls houslng ready" wlLh Lhe approprlaLe level of
supporL Lo prepare for houslng-Lhe onus on Lhe provlder, noL
Lhe cllenL.
1ransparency and flexlblllLy ln pro[ecL ellglblllLy are key.
1he mosL approprlaLe houslng model may change over Lhe
course of a person's llfecycle.
8ottlets to noosloq. Ovetcomloq otty & noosloq Attolomeot 8ottlets
A 2013 survey of homeless servlce provlders ln ConLra CosLa showed LhaL lncome (employmenL, beneflLs, or boLh)
and Lhe capaclLy for self-care are Lhe Lwo blggesL poLenLlal screen ouL" facLors for programs. ln addlLlon,
common baslc ellglblllLy crlLerla lnclude homeless sLaLus, a menLal healLh dlagnosls, chronlc homeless sLaLus, and
household Lype (e.g., famllles wlLh chlldren). keduc|ng these barr|ers to entry |nto our cont|nuum of hous|ng and
serv|ces wlll enable us Lo reduce Lhe lengLh of Llme people experlence homelessness.
letsoos expetleocloq bomelessoess .4 '4& 3:)( %$22,-,('& 2$'.% &4 ()(' 7(&
,'&4 149>,'-4/( 34$%,'7. 1bose wbo bove fooJs fot teot, Joot bove fooJs fot
tbe blqb Jeposlts. 5ectloo 8 ls fllleJ op evetywbete.
- nomeless 5etvlce ltovlJet lotetvlew
ln addlLlon Lo flnanclal barrlers Lo houslng, homeless persons also face oLher barrlers such as evlcLlon hlsLorles,
poor or no credlL, crlmlnal records, llmlLed renLal hlsLorles, poor landlord references, and dlscrlmlnaLlon. 1hls ofLen
means LhaL homeless households cannoL pass sLandard LenanL screenlng crlLerla, and Lherefore flnd Lhemselves aL
a compeLlLlve dlsadvanLage relaLlve Lo oLher low-lncome LenanLs ln ConLra CosLa's LlghL renLal markeLs.
1o address Lhese barrlers Lo prlvaLe markeL houslng, and Lhereby reduce Lhe lengLh of Llme people experlence
homelessness, strateg|es for recru|t|ng pr|vate market |and|ords wlll lnclude Lhe developmenL of markeLlng Lools,
addresslng flnanclal barrlers by uLlllzlng malnsLream and non-LradlLlonal fundlng sources for move-ln cosLs,
offerlng landlord lncenLlves and proLecLlons, provldlng Lemporary renLal asslsLance, and llmlLed LargeLlng
permanenL houslng resources Lo cllenLs wlLh Lhe hlghesL barrlers Lo enLry and houslng aLLalnmenL.
lobllc noosloq Aotbotltles. key lottoetsblp fot noosloq Asslstooce
AnoLher key sLraLegy for reduclng Lhe lengLh of Llme people experlence homelessness ls Lo promoLe parLnershlps
wlLh ubllc Pouslng AuLhorlLles, lncludlng Lhe Pouslng AuLhorlLy of ConLra CosLa CounLy, Lhe Pouslng AuLhorlLy of
Lhe ClLy of lLLsburg, and Lhe 8lchmond Pouslng AuLhorlLy.
2004 LAN IN ICCUS
ermanent hous|ng ls Lhe goal and
prlorlLy ln provldlng asslsLance Lo
homeless people.

eople should be helped back lnLo
houslng as qu|ck|y as poss|b|e.

Access Lo comprehens|ve and
|ntegrated serv|ces ls essenLlal Lo
achlevlng long-Lerm houslng
sLablllLy.
Wa|t||st management was anoLher lssue ldenLlfled, whlch wlll be addressed ln Lhe CoordlnaLed AssessmenL
sLraLegy laLer ln Lhls plan.
An ana|ys|s of ava||ab|e hous|ng stock owned by Lhe houslng auLhorlLles LhaL may be slLLlng vacanL LhroughouL
ConLra CosLa CounLy may help Lo address Lhe houslng capaclLy lssue ldenLlfled above.
key 5obpopolotloos. cbtoolc nomelessoess, vetetoos, lomllles ooJ ootb
1he followlng populaLlon-speclflc sLraLegles have been ldenLlfled for Lhe key subpopulaLlons of persons
experlenclng chronlc homelessness, veLerans, and youLh and famllles.
lt ls teolly botJ to solve cbtoolc bomelessoess. Ooce tbot becomes oo
lotetqeoetotloool tbloq, lt becomes so mocb botJet to bteok tbot Jowo. ?3,'@,'7
:;4$& -3,1.*(' 9,&3 %,'71( 34/(1(%% +:*('&%A ,& ,% *(:110 3:*. &4 ;*(:@ &3( -0-1(5
1bete bos beeo o sotqe lo yoooq oJolts. 1bot bos me vety wottleJ.
- Moltlfoltb Actloo coolltloo noosloq & 5beltet 5obcommlttee locos Ctoop
kL SU8CULA1ICNS LkMANLN1 nCUSING S1kA1LGILS

CnkCNIC nCMLLLSSNLSS
lncrease Lhe number of CoC rogram-funded permanenL supporLlve
houslng beds LhaL are dedlcaLed Lo persons experlenclng chronlc
homelessness
rlorlLlze non-dedlcaLed permanenL supporLlve houslng beds for use by
persons experlenclng chronlc homelessness

VL1LkANS
Work wlLh ubllc Pouslng AuLhorlLles and vA Medlcal CenLers Lo
prlorlLlze vA ellglble chronlcally homeless veLerans for Puu-vASP and
oLher vA programs (medlcal servlces, SSvl)
ldenLlfy and prlorlLlze Puu-funded programs for veLerans LhaL are
lnellglble for vA servlces

IAMILILS AND CU1n
SLraLeglcally connecL famllles Lo shorL- or long-Lerm renLal asslsLance
(lncludlng rapld rehouslng) or affordable houslng, beneflLs, and
communlLy-based supporLs
lmprove Lhe youLh olnL-ln-1lme CounL Lo collecL beLLer daLa abouL
mlnors and 1ranslLlon Age ?ouLh (1A?)
SLrengLhen parLnershlps wlLh schools, Lhe chlld welfare sysLem, and
runaway and homeless youLh provlders Lo promoLe a youLh-lnformed
sysLem of care

Movloq Oo 5ttoteqles fot letmooeot 5oppottlve noosloq
ln llghL of Lhe llmlLed avallablllLy of permanenL supporLlve houslng (SP) unlLs, a key sLraLegy Lo reduce Lhe lengLh
of Llme people experlence homelessness Lo faclllLaLe Lhe ablllLy of persons ln SP unlLs who have sLablllzed Lo
graduate to other hous|ng w|th |ess |ntens|ve serv|ces and hous|ng supports. 1hls frees up SP unlLs for new
cllenLs ln need of lnLenslve servlces, by helplng cllenLs Lo ldenLlfy a new subsldy for houslng, locaLe new houslng,
and pay for Lhe cosL of movlng.
Pomeless servlce provlders ldenLlfled Lhe offer|ng of a|ternate resources as a crlLlcal componenL of Lhls sLraLegy,
Lo combaL Lhe barrler Lo graduaLlon of a percelved loss of SP beneflLs and a general relucLance Lo leave sLaff,
frlends, nelghborhood, and communlLy. lncenLlves Lo pursue self-sufflclency coupled wlLh Lhe offerlng of alumnl
groups and oLher supporLs wlll combaL Lhese barrlers.
lotqloq AbeoJ. letmooeot noosloq Cool lo ltoctlce
lollowlng Lhe release of Iorg|ng Ahead, Lhe ConLra CosLa ConLlnuum of Care wlll work wlLh key sLakeholders Lo
develop annual benchmarks and acLlon sLeps Lo work on Lhe ermanenL Pouslng goal of decreaslng Lhe lengLh of
Llme LhaL persons experlence homelessness ln ConLra CosLa CounLy. 8enchmarks wlll be measurable and Lracked
Lhrough Lhe erformance SLandards sLraLegy descrlbed laLer ln Lhls plan. AcLlon sLeps wlll bulld upon Lhe
sLraLegles ldenLlfled ln Lhls plan.
GCAL 2: kLVLN1ICN
weve beeo stoJyloq tbe lssoe ooJ llsteoloq to votloos tepotts ftom tbe coooty
ooJ otbet oqeocles. !&B% ;(-4/( -1(:* &3:& ,& /:@(% 2,':'-,:1 %('%( &4 24-$% 4$*
(224*&% 4' +*()('&,'7 34/(1(%%'(%% ,' &3( 2,*%& +1:-(5
- lotetvlew wltb lotetfoltb cooocll of cootto costo coooty
As arLlculaLed ln our 2004 plan, Lo promoLe Lhe mosL effecLlve use of llmlLed resources and reduce Lhe number of
people experlenclng Lhe Lrauma and dlslocaLlon of homelessness, revenLlon ls a prlmary goal of Iorg|ng Ahead.
8*()('&,4' 64:1=
uecteose tbe petceotoqe of people wbo become bomeless.
ltloclples of lteveotloo
1here are a number of besL pracLlces and communlLy examples for
prevenLlng homelessness LhaL ConLra CosLa can lmplemenL and
expand, as supporLed by Lhe followlng key prlnclples:
Cr|s|s reso|ut|on: any slLuaLlon LhaL could resulL ln
homelessness ls a crlsls, and musL be addressed rapldly and
wlLh an emphasls on personal safeLy.
C||ent cho|ce, respect, and empowerment: prevenLlon
servlces should help cllenLs Lo regaln a sense of conLrol ln
splLe of Lhe crlsls Lhey are experlenclng.
rov|de the appropr|ate |eve| of ass|stance needed poss|b|e
for we||ness and recovery: provlde essenLlal servlces ln
allgnmenL wlLh Lhe goal of decreaslng Lhe percenLage of
people who become homeless.
Max|m|ze commun|ty resources: provlde a basellne of
supporL Lhrough connecLlons Lo malnsLream resources.
1he r|ght resources to the r|ght peop|e at the r|ght t|me: Lhe
earller Lhe lnLervenLlon, Lhe lower Lhe cosL of asslsLance.
otly lJeotlflcotloo ooJ Jocotloo 5ttoteqles
uevelop a prevent|on f|yer LhaL ls lncluded ln paperwork when cllenLs slgn leases LhaL provldes
lnformaLlon on avallable prevenLlon asslsLance.

Coord|nate w|th ut|||ty compan|es Lo noLlfy cllenLs of avallable prevenLlon asslsLance when Lhey geL
behlnd on Lhelr uLlllLy bllls.
2004 LAN IN ICCUS
Lxpand ex|st|ng prevent|on
serv|ces, lncludlng emergency
renLal asslsLance, case
managemenL, houslng search
asslsLance, legal asslsLance, landlord
medlaLlon, money managemenL
and credlL counsellng.
Improve ear|y |dent|f|cat|on and
|ntervent|on efforts by malnsLream
healLh and soclal servlce agencles
who are ofLen ln Louch wlLh
households aL-rlsk.
Lnhance d|scharge p|ann|ng efforts
so LhaL people leavlng Lhe crlmlnal
[usLlce sysLem, fosLer care,
hosplLals, menLal healLh programs
and drug and alcohol LreaLmenL
programs are noL released lnLo
homelessness.
lotetveotloo 1ypes
under our revenLlon goal are Lhree relaLed lnLervenLlons: prevenLlon, dlverslon, and reLenLlon. 1he achlevemenL
of Lhe Iorg|ng Ahead goal of decreaslng Lhe percenLage of people who become homeless requlres Lhe use of all
Lhree lnLervenLlons, dependlng on Lhe slLuaLlon of Lhe person ln crlsls.
IN1LkVLN1ICN SLkVICLS & SUCk1S (IN ALL IN1LkVLN1ICNS)

kLVLN1ICN
Servlces and supporLs provlded Lo a household
LhaL ls currenLly housed buL aL lmmlnenL rlsk of
homelessness-e.g., faclng evlcLlon for
nonpaymenL of renL or uLlllLles, llvlng ln
condemned or unlnhablLable houslng, doubled up
or couch-surflng, sLaylng ln a hoLel or moLel.

8enLal AsslsLance (shorL- or medlum-Lerm)

llnanclal AsslsLance
o 8enLal AppllcaLlon lees
o SecurlLy ueposlLs
o LasL MonLh's 8enL
o uLlllLy ueposlLs
o uLlllLy aymenLs
o 8enLal/uLlllLy Arrears
o Movlng CosLs
o Car 8epalr
o CrlLlcal lamlly needs

Servlces
o Pouslng Advlce
o Pouslng Search and lacemenL
o Pouslng SLablllLy Case ManagemenL
o ConfllcL 8esoluLlon / MedlaLlon
o Legal Servlces (lncludlng falr houslng and
LenanL rlghLs, lmmlgraLlon)
o CredlL 8epalr and 8udgeLlng (lncludlng
Money ManagemenL)
o LmploymenL
o LducaLlon
o ubllc AsslsLance rograms

DIVLkSICN
ConnecLs a household LhaL presenLs aL Lhe fronL
door" Lo Lhe homeless sysLem of care (e.g.,
applylng for enLry lnLo emergency shelLer) Lo
alLernaLe houslng arrangemenLs.

kL1LN1ICN
AfLer a household ls connecLed Lo houslng, Lhe
focus shlfLs Lo houslng reLenLlon-ensurlng LhaL a
cllenL has Lhe resources Lhey need Lo overcome
Lhe barrlers LhaL [eopardlze Lhelr houslng sLablllLy.

lotqloq AbeoJ. lteveotloo Cool lo ltoctlce
lollowlng Lhe release of Iorg|ng Ahead, Lhe ConLra CosLa
ConLlnuum of Care wlll develop annual benchmarks and acLlon sLeps
Lo work on Lhe revenLlon goal of decreaslng Lhe lengLh of Llme LhaL
persons experlence homelessness ln ConLra CosLa CounLy.
8enchmarks wlll be measurable and Lracked Lhrough Lhe
erformance SLandards sLraLegy descrlbed laLer ln Lhls plan. AcLlon
sLeps wlll bulld upon Lhe sLraLegles ldenLlfled ln Lhls plan.

2004 LAN IN ICCUS
noL only ls prevenLlon the most humane
approach, lL also ls Lhe most cost-effect|ve
way Lo help Lhose on Lhe verge of loslng
Lhelr houslng. 1he lndlgnlLy and
marglnallzaLlon LhaL comes wlLh Lhe fall
lnLo homelessness ls deeply damaglng,
and exacerbaLes any oLher problems. As a
resulL, Lhe servlce cosLs necessary Lo help
people back lnLo houslng and Lo address
Lhe damages caused by Lhe experlence of
homelessness are much hlgher Lhan Lhe
cosLs of slmply prevenLlng lLs occurrence."
S1kA1LG 1: CCCkDINA1LD ASSLSSMLN1
lts bettet to foooel people. C:@( ,& &3( %:/( *4:.5 we Joot oeeJ flfty tooJs,
ot Jlffeteot bottoos to posb. lts too compllcoteJ.
- coosomet locos Ctoop lottlclpoot
ln supporL of Lhe Lwo goals of Iorg|ng Ahead-permanenL houslng and prevenLlon-Lhe SLraLeglc lan updaLe
process has also ldenLlfled Lhree supporLlng sLraLegles: coordlnaLed assessmenL, performance sLandards, and
communlcaLlon. 1he ConLlnuum of Care began coordlnaLed assessmenL plannlng ln 2014, klcklng off a Lhree-phase
process of plannlng, plloLlng and evaluaLlon, and full lmplemenLaLlon.
D44*.,':&(. E%%(%%/('& F&*:&(70=
lmplemeot o cootJlooteJ ossessmeot system to stteomlloe occess to boosloq ooJ setvlces wblle
oJJtessloq bottlets, qettloq tbe tlqbt tesootces to tbe tlqbt people ot tbe tlqbt tlme.
cootJlooteJ Assessmeot uoJet tbe nAk1n Act
CoordlnaLed assessmenL ls a requlremenL of Lhe Pomeless Lmergency
AsslsLance and 8apld 1ranslLlon Lo Pouslng (PLA81P) AcL of 2009 for
all CoC and LSC programs. 1he CoC lnLerlm 8ule deflnes lL as:
A cenLrallzed or coordlnaLed process deslgned Lo coord|nate
program part|c|pant |ntake, assessment, and prov|s|on of
referra|s.
A cenLrallzed or coordlnaLed assessmenL sysLem covers the
geograph|c area, |s eas||y accessed by |nd|v|dua|s and fam|||es
seek|ng hous|ng or serv|ces, |s we|| advert|sed, and |nc|udes a
comprehens|ve and standard|zed assessment too|." (Sec. 378.3)
Whlle coordlnaLed assessmenL ls a requlremenL for Lhe CoC, ln ConLra CosLa lL ls an opporLunlLy Lo lnlLlaLe sysLems
change Lhlnklng abouL our homeless response sysLem, shlfLlng from an ad hoc access and assessmenL process LhaL
Lakes place program by program, Lo a sLandardlzed access and assessmenL process for all cllenLs wlLh a
coordlnaLed referral process LhaL lncludes prevenLlon, houslng, and supporLlve servlces.
ConLra CosLa has ldenLlfled Lhe followlng key prlnclples for lLs coordlnaLed assessmenL sysLem:
ua||ty Assurance: Lhe coordlnaLed assessmenL sysLem musL have a mechanlsm for ongolng, regular
quallLy assurance Lo ensure conslsLency ln Lools, sLandards, and sLaff Lralnlngs.
Access should be easy, fasL, and have lmmedlaLe engagemenL.
Interdependency: Lhe coordlnaLed assessmenL sysLem wlll promoLe lnLerdependency
o 8etween programs, by promoLlng LrusL abouL assessmenLs, referrals, and warm handoffs, and
o 8etween programs and c||ents, as cllenLs are connecLed Lo Lhe rlghL lnLervenLlon wlLh cholce.
2004 LAN IN ICCUS
System |eve| serv|ce |ntegrat|on a||ows
peop|e and |nformat|on to move eas||y
between programs, Lhus maxlmlzlng Lhe
llkellhood of successful ouLcomes,
faclllLaLlng people's LranslLlon from
homeless servlces Lo communlLy-based
servlces once houslng ls regalned, and
allowlng evaluaLlon of ouLcomes and
resource use from a sysLem-wlde
perspecLlve."
Stream||ne the process for cllenLs and fronL llne sLaff by reduclng Lhe number of Llmes cllenLs are asked
Lhe same quesLlons LhroughouL Lhe sysLem of care.
Address 8arr|ers: promoLlon of Lhe Pouslng llrsL approach, connecLlng Lhe cllenLs wlLh Lhe hlghesL level
of aculLy Lo Lhe mosL lnLenslve houslng and servlce lnLervenLlons.
lo tetms of cootJlooteJ ossessmeot, 9( :19:0% %:0 9( .4'B& 3:)( -:+:-,&0 ;$&
93:& 9( *(:110 .4'B& 3:)( ,% -44*.,':&,4'. 1be setvlces exlst-we jost Joot
bove oo effectlve woy of Jellvetloq oll tbose setvlces to ooe clleot wbeo tbeyte
oeeJeJ, tbtooqb occess ooJ tecelpt of ptopet setvlces.
kCCSLD ACCLSS MCDLL: MUL1I-SI1L CCCkDINA1LD WI1n nCNL & CU1kLACn

vlrLual, Lelephone-based sysLem LhaL ls compllmenLary wlLh currenL sysLem

hone sysLem Lo Lrlage and funnel people Lo mulLl-slLe cenLers aL naLural locaLlons ln Lhe counLy

CuLreach componenL for persons noL accesslng sysLem vla phone

5tooJotJlzeJ Assessmeot 1ool
1he assessmenL phase of coordlnaLed assessmenL ls used Lo gaLher lnformaLlon Lo deLermlne Lhe besL lmmedlaLe
nexL sLep for a person experlenclng homelessness, or who ls aL rlsk of become homeless. uslng a sLandardlzed
assessmenL Lool wlll allow ConLra CosLa Lo make beLLer referrals by connecLlng cllenLs Lo Lhe rlghL lnLervenLlons,
and wlll lnform sysLems change conversaLlons by provldlng a beLLer undersLandlng of Lhe needs of our cllenLs.
lotqloq AbeoJ. cootJlooteJ Assessmeot lo ltoctlce
CoordlnaLed assessmenL ls a crlLlcal sLraLegy Lo meeL boLh Iorg|ng Ahead goals of ermanenL Pouslng and
revenLlon, as Lhe sysLem wlll gulde access Lo Lhese lnLervenLlons for all cllenLs ln our sysLem of care. Annual
acLlon plannlng wlll lnclude sLeps Lo carry ouL Lhe ConLlnuum of Care's Lhree-phase process of plannlng, plloLlng
and evaluaLlon, and full lmplemenLaLlon.

S1kA1LG 2: LkICkMANCL S1ANDAkDS
letfotmooce meosotemeot ls o .:&: %3:*,'7 4++4*&$',&0 ;(&9((' %0%&(/%
&3:& .4'B& ,'&(*:-&.
1he developmenL of sLandards of pracLlce and performance measures wlll allow ConLra CosLa Lo ensure LhaL cllenLs
are belng served uslng Lhe mosL effecLlve pracLlces and are recelvlng Lhe besL posslble experlence. 1hls sLraLegy
also promoLes Lhe sLraLeglc use of llmlLed resources, and supporLs Lhe Pouslng llrsL approach.
8(*24*/:'-( F&:'.:*.% F&*:&(70=
use best, ptomlsloq, ooJ most effectlve ptoctlces to qlve tbe coosomet tbe best posslble
expetleoce tbtooqb tbe sttoteqlc ose of tesootces.
letfotmooce Meosotemeot
erformance measuremenL ls a process LhaL systemat|ca||y eva|uates whether your efforts are mak|ng an |mpact
on Lhe cllenLs you are servlng or Lhe program you are LargeLlng.
erformance measures can be used by Lhe ConLra CosLa ConLlnuum of Care Lo lnform a varleLy of Lasks, lncludlng
CoC rogram compeLlLlon pro[ecL scorlng, deLermlnlng how federal, sLaLe, and local funds should be uLlllzed, and
creaLlng a responslve sysLem LhaL provldes supporL Lo underperformers (alLhough, noL a punlLlve process), and
promoLes efflclency by analyzlng and respondlng Lo gaps ln houslng and servlce lnLervenLlons offered ln Lhe
sysLem.
erformance measures ln ConLra CosLa wlll promoLe Lhese prlnclples:
losLer a sense of shared responslblllLy

losLer a sense of shared accounLablllLy

romoLe cooperaLlon and collaboraLlon

SeL LargeLs LhaL:
o locus on real change
o Are meanlngful (relevanL Lo Lhe deslred lmpacL)
o Are measurable
o Are reallsLlc (adapLable & flexlble)
o Are regularly assessed
5tooJotJs of ltoctlce
ln addlLlon Lo measurlng performance, Lhe sLraLeglc goals of Iorg|ng Ahead also requlre Lhe lmplemenLaLlon of
unlfled sLandards of pracLlce and care, lncludlng culLural compeLency. lldellLy Lo Lhe Pouslng llrsL approach and
oLher evldence-based pracLlces promoLed LhroughouL Lhe CoC should be documenLed and Lracked.
2004 LAN IN ICCUS
lull parLlclpaLlon from all secLors ls
requlred Lo annua||y determ|ne
expected outcomes, benchmarks,
comp|et|on dates, cost sav|ngs, and the
|eve| of act|on needed Lo unfold Lhe
lan over Lhe nexL 10 years."
we sboolJ be ,.('&,20,'7 &3( 1:*7(%& 3$*.1(% G),: .:&:H :'. -*(:&,'7 &:%@
24*-(% to toke oo tbose loltlotlves to oJJtess commoolty level oeeJs vetsos
focosloq mote oo nuu tepoltemeots.
lotqloq AbeoJ. letfotmooce 5tooJotJs lo ltoctlce
1he ConLra CosLa ConLlnuum of Care has already begun Lhe work of
developlng performance measures ln compllance wlLh Lhe PLA81P
AcL. erformance lndlcaLors have been ldenLlfled, requlrlng Lhe
followlng nexL sLeps: seLLlng performance LargeLs by pro[ecL Lype,
measurlng and reporLlng performance on a regular basls, and maklng
lmprovemenLs by developlng acLlon sLeps based on Lhe ouLcomes
reporLed.
Cutcomes:
CbLaln permanenL houslng
MalnLaln/reLaln permanenL houslng
LxlLlng Lo sLreeLs or shelLers
LxlLlng Lo lnLerlm or LranslLlonal houslng
LxlLlng wlLh earned lncome (employmenL)
Cf Lhose adulLs enLerlng wlLh no lncome, number exlLlng wlLh
sLable lncome
8eLurns Lo homelessness (of Lhose dlscharged Lo permanenL
houslng lasL year)

Lff|c|ency ] rocess Measures:
Cccupancy
LxlLs Lo known desLlnaLlons
1lme from enLry Lo permanenL houslng for Lhose obLalnlng
permanenL houslng
1hese performance lndlcaLors wlll be updaLed annually Lo measure
and reflecL Lhe benchmarks and acLlon sLeps developed Lo lmplemenL Iorg|ng Ahead.
ln parLlcular, ouLcomes wlll be evaluaLed on an annual basls for Lhe Lwo goals of Iorg|ng Ahead:
ermanent nous|ng Goa|: uecrease Lhe lengLh of Llme people experlence homelessness.

revent|on Goa|: uecrease Lhe percenLage of people who become homeless.

nUD'S 7 SS1LM-LLVLL
LkICkMANCL MLASUkLS
1. LengLh of Llme persons remaln
homeless

2. 1he exLenL Lo whlch persons who
exlL homelessness Lo permanenL
houslng desLlnaLlons reLurn Lo
homelessness

3. number of homeless persons

4. !obs and lncome growLh for
homeless persons ln CoC rogram-
funded pro[ecLs

3. number of persons who become
homeless for Lhe flrsL Llme

6. Pomelessness prevenLlon and
houslng placemenL of persons
deflned by CaLegory 3 of Puu's
homeless deflnlLlon ln CoC
rogram-funded pro[ecLs

7. Successful houslng placemenL
S1kA1LG 3: CCMMUNICA1ICN
1bete ls olteoJy o ttemeoJoos omooot of oetwotkloq bot -4//$',-:&,4' ,% @(0.
- nomeless 5etvlce ltovlJet lotetvlew
LffecLlve communlcaLlon, boLh lnLernally (among homeless servlce provlders wlLhln Lhe CoC) and exLernally (Lo
funders and Lhe communlLy aL large), ls a crlLlcal sLraLegy Lo supporL our work ln Iorg|ng Ahead around permanenL
houslng and prevenLlon. Parnesslng Lechnologlcal opporLunlLles Lo dlssemlnaLe our message, our communlcaLlon
sLraLegy ls descrlbed ln four parLs below.
D4//$',-:&,4' F&*:&(70=
uevelop tbe most effectlve plotfotms, socb os websltes, emoll, vlJeos, ooJ soclol meJlo, to
ptovlJe occess, soppott oJvococy, ooJ coooect tbe commoolty oboot bomelessoess ooJ
ovolloble tesootces.
lotqloq AbeoJ. commoolcotloo lo ltoctlce
1. Des|gn New Webs|te
Should be a dlsLlncL webslLe wlLh llnk Lo counLy webslLes
Lxplore resources Lo llnk Lo Lhe new webslLe Lo connecL Lo
LargeL audlences

2. Improv|ng 8rand|ng and Market|ng
LsLabllsh a brand Lo promoLe awareness of CClCP
Map ouL key consLlLuencles for LargeLed ouLreach

3. Deve|op Cur |atform
CreaLe vldeos Lo educaLe communlLy abouL homelessness
Lxplore soclal medla Lools for greaLer volce and markeLlng
reach
uevelop plaLform LhaL ls user frlendly on all formaLs and across all devlces

4. keports & Ana|yt|cs
SwlLch Lo more advanced emall markeLlng Lool wlLh daLa Lracklng capablllLles
1rack webslLe usage
coo yoo belp to cteote o commoolty of setvlces tbot wotk toqetbet ooJ -*(:&(
%0'(*70 :*4$'. %3:*(. 74:1%?
- cootto costo coooty coosottlom 5otvey
ICkGING Ak1NLkSnIS
8elaLed Lo our CommunlcaLlon sLraLegy,
Lhe CoC ldenLlfled Lhe need Lo expand
Lhe followlng key parLnershlps:
veLeran servlce provlders
?ouLh servlce provlders
ubllc Pouslng AuLhorlLles
Landlords
lalLh-based communlLy
Chlldren and lamlly Servlces
AdulL roLecLlve Servlces
PosplLals / PealLh Care
CommunlLy colleges

ACkNCWLLDGLMLN1S
Iorg|ng Ahead 1owards revent|ng and Lnd|ng nome|essness ls Lhe resulL of Lhe efforLs of dozens of key
communlLy sLakeholders dedlcaLed Lo Lhe guldlng prlnclple, goals, and sLraLegles descrlbed ln Lhls sLraLeglc plan
updaLe. 1hank you Lo our SLraLeglc lan Ad Poc CommlLLee (30 represenLaLlves from 14 agencles), focus group
parLlclpanLs (38 consumers and 20 represenLaLlves from 13 servlce provlder agencles), lnLervlewees (14
represenLaLlves from 12 agencles), survey respondenLs (over 600 communlLy members), and oLher conLrlbuLors Lo
Lhls plan, lncludlng:
Anka 8ehavloral PealLh, lnc.
AnLloch Chamber of Commerce
AnLloch ollce ueparLmenL
8ay Area Legal Ald
8erkeley lood and Pouslng ro[ecL
Concord ollce ueparLmenL
ConLra CosLa Chlld Care Councll
ConLra CosLa CounLy 8oard of Supervlsors
ConLra CosLa CounLy LmploymenL and Puman
Servlces ueparLmenL
ConLra CosLa CounLy Llbrary
ConLra CosLa CounLy Cfflce of LducaLlon
ConLra CosLa CounLy ubllc Works
ConLra CosLa CounLy llood ConLrol and WaLer
ConservaLlon ulsLrlcL
ConLra CosLa PealLh Servlces 8ehavloral PealLh
ConLra CosLa Pomeless CuLreach
ConLra CosLa lnLeragency Councll on Pomelessness
ConLra CosLa lnLerfalLh Pouslng
ueparLmenL of veLerans Affalrs
LasL and CenLral CounLy PealLh Access AcLlon 1eam
LCPC Pouslng
LlC PealLhy Cholces
lamlly !usLlce CenLer
llrsL lace for ?ouLh
CreaLer 8lchmond lnLerfalLh Pouslng
PealLh Care for Lhe Pomeless
Pouslng AuLhorlLy of ConLra CosLa CounLy
Puman Servlces Alllance
lnLerfalLh Councll of ConLra CosLa CounLy
!ohn Mulr PealLh
kalser ermanenLe
La Cllnlca de La 8aza
Llvlng 8oom ConversaLlons
Loaves and llshes
Local lnLegraLed neLworks of Care
MonumenL Crlsls CenLer
MounL ulablo unlfled School ulsLrlcL
MulLlfalLh AC1lCn CoallLlon
new Porlzons Career uevelopmenL CenLer
Cfflce for Consumer LmpowermenL
lanned arenLhood
8alnbow CommunlLy CenLer of ConLra CosLa
8esources for CommunlLy uevelopmenL
8ublcon rograms
SPLL1L8, lnc.
S1Anu! for lamllles lree of vlolence
SL. vlncenL de aul
SuLLer PealLh
1he SLrlde CenLer
1rlnlLy CenLer
WesL CounLy AdulL uay Care / Alzhelmer's 8esplLe
CenLer
WlnLer nlghLs ShelLer
38 Consumer locus Croup arLlclpanLs
Cver 600 ConsolldaLed lan Survey 8espondenLs

lmplemenLaLlon of Iorg|ng Ahead wlll be gulded by Lhe CClCP LxecuLlve CommlLLee, ln collaboraLlon wlLh Lhe full
membershlp of Lhe ConLra CosLa ConLlnuum of Care. 1o learn more abouL Lhe ConLra CosLa lnLeragency Councll on
Pomelessness and geL lnvolved, vlslL:

hLLp://cchealLh.org/homeless/pollcy-plannlng/

ALNDIk A: ACkCNMS
ACkCNM DLIINI1ICN
AnAk Annual Pomeless AssessmenL 8eporL
Ak Annual erformance 8eporL (for Puu homeless programs)
CD8G CommunlLy uevelopmenL 8lock CranL (Cu program - federal)
CS8G CommunlLy Servlces 8lock CranL
Cont|nuum of Care ConLlnuum of Care approach Lo asslsLance Lo Lhe homeless
CoC lederal granL program sLresslng permanenL soluLlons Lo homelessness
Con |an ConsolldaLed lan, a locally developed plan for houslng asslsLance and urban
developmenL under Cu8C and oLher Cu programs
CD CommunlLy lannlng and uevelopmenL (Puu Cfflce)
LSG Lmergency SoluLlons CranL (Cu - federal program)
IMk lalr MarkeL 8enL (maxlmum renL for SecLlon 8 renLal asslsLance/CoC granLs)
nCD Pouslng and CommunlLy uevelopmenL (SLaLe offlce)
nLAk1n Pomeless Lmergency and 8apld 1ranslLlon Lo Pouslng (PLA81P) AcL of 2009
nk Pomeless revenLlon and 8apld 8e-Pouslng
nMIS Pomeless ManagemenL lnformaLlon SysLem
nCML Pome lnvesLmenL arLnershlps (Cu program)
nCWA Pouslng CpporLunlLles for ersons wlLh AluS (Cu program)
nUD u.S. ueparLmenL of Pouslng and urban uevelopmenL (federal)
MnSA MenLal PealLh Servlces AcL
NCIA noLlce of lundlng AvallablllLy
nA ubllc Pouslng AuLhorlLy
SAMnSA SubsLance Abuse & MenLal PealLh Servlces AdmlnlsLraLlon
SNAS Cfflce of Speclal needs AsslsLance rogram (Puu offlce overseelng CoC)
SCAk SSl/SSul CuLreach, Access, and 8ecovery (SSl/SSul AppllcaLlon program)
SkC Slngle-8oom Cccupancy houslng unlLs
SSA Soclal SecurlLy AdmlnlsLraLlon
SSDI Soclal SecurlLy ulsablllLy lncome
SSI SupplemenLal SecurlLy lncome
1A 1echnlcal AsslsLance
1ANI 1emporary AsslsLance Lo needy lamllles
1A 1ranslLlon Age ?ouLh (usually ages 16-24)
VA veLerans Affalrs (u.S. ueparLmenL of)
VASn veLerans Affalrs SupporLlve Pouslng

ALNDIk 8: ANNUAL AC1ICN LAN 1LMLA1L
1he ConLra CosLa ConLlnuum of Care wlll compleLe an Annual AcLlon lan each year Lo deLermlne Lhe acLlon sLeps
and benchmarks relaLed Lo each of Lhe goals and sLraLegles of Iorg|ng Ahead. 1hls Annual AcLlon lan wlll gulde
Lhe work of Lhe CoC and lnform Lhe declslons of Lhe CClCP LxecuLlve CommlLLee and Lhe ConLra CosLa ConLlnuum
of Care, provldlng an annual framework for Lhe lmplemenLaLlon of Lhe concepLs conLalned ln Lhls plan.
lC8ClnC APLAu AnnuAL AC1lCn LAn lC8 [?LA8]
6$,.,'7 8*,'-,+1(. nomelessoess ls fltst o boosloq lssoe, ooJ oot system most be olmble ooJ
flexlble eoooqb to tespooJ tbtooqb tbe sboteJ tespooslblllty, occoootoblllty, ooJ ttoospoteocy
of tbe commoolty.
ermanent nous|ng Goa|:
Decrease the |ength of t|me peop|e exper|ence home|essness.
S18A1LC? AC1lCn S1LS 8LnCPMA8kS

CCCkDINA1LD ASSLSSMLN1
AcLlon SLep 1:

8enchmark 1:

LkICkMANCL S1ANDAkDS
AcLlon SLep 1:

8enchmark 1:

CCMMUNICA1ICN
AcLlon SLep 1:

8enchmark 1:

revent|on Goa|:
Decrease the percentage of peop|e who become home|ess.
S18A1LC? AC1lCn S1LS 8LnCPMA8kS

CCCkDINA1LD ASSLSSMLN1
AcLlon SLep 1:

8enchmark 1:

LkICkMANCL S1ANDAkDS
AcLlon SLep 1:

8enchmark 1:

CCMMUNICA1ICN
AcLlon SLep 1:

8enchmark 1:

ALNDIk C: CU1kLACn 1CCLS
As descrlbed ln Lhe secLlon uevelopmenL of Lhe 2014 SLraLeglc lan updaLe (page 4), Iorg|ng Ahead lncorporaLes
Lhe collecLed feedback of a large number of communlLy sLakeholders, whlch lncluded:
Consumer locus Croups (38 consumers)
Servlce rovlder locus Croups (20 represenLaLlves from 13 servlce provlder agencles)
key SLakeholder lnLervlewees (14 represenLaLlves from 12 agencles)
ConsolldaLed lan Survey (over 600 communlLy members)
1hls appendlx conLalns Lhe varlous ouLreach Lools used Lo collecL Lhe feedback ln Lhese venues:
Consumer locus Croup CuesLlons 27
Servlce rovlder locus Croup CuesLlons 29
key SLakeholder lnLervlew CuesLlons 31
ConsolldaLed lan Survey CuesLlons on Pomelessness 32

CCnSuML8 lCCuS C8Cu CuLS1lCnS

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|ease te|| me about serv|ces you have rece|ved wh||e home|ess (e|ther |n the past or current|y).
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In your exper|ence, how easy |s |t to ga|n access to support serv|ces (such as emp|oyment ass|stance, benef|ts
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In your exper|ence, how easy |s |t to ga|n access to |ong-term hous|ng serv|ces (such as affordab|e hous|ng, support|ve
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What shou|d the County and other |oca| serv|ce prov|ders cons|der when deve|op|ng future programm|ng for
prevent|ng home|essness or serv|ng those that are a|ready home|ess?

What are "next steps" for each of you?
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2 | a g e
ConLlnuum of Care SLraLeglc lan updaLe
!"#$%&' $)&* +,-./,0123,. 45 .,-3256 748,9,.. 0488:521;
1. ln your oplnlon, whaL are Lhe Lwo greaLesL challenges wlLh servlng homeless populaLlon?
2. WhaL do you, personally, Lhlnk are Lhe prlmary lnlLlaLlves or prlorlLles communlLles should focus on ln an efforL
Lo reduce homelessness?
3. WhaL are your LhoughLs on Lhe Pouslng llrsL phllosophy ln whlch placemenL lnLo houslng occurs before or ln
con[uncLlon wlLh oLher servlce provlslon?

!"#$%&' $<=""* #4# 64>9. >5? 4@A,0123,.
1. Pow does Lhe Pouslng llrsL phllosophy allgn wlLh Lhe CoC goals?
2. Pow has Lhe CoC meL lLs ob[ecLlves over Lhe lasL flve years?
3. ln whaL ways has Lhe CoC helped (CrganlzaLlon) meeL lLs ob[ecLlves and provlde servlces?
4. Pow have parLner agencles ln Lhe CoC supporLed (CrganlzaLlon)'s efforLs?

!"#$%&' B&C=* #7>99,56,. D217 #4# >5? .,-3256 748,9,..
1. WhaL are (CrganlzaLlon)'s blggesL challenges wlLh servlng homeless?
2. WhaL are some of Lhe reasons for Lhose challenges?
3. Can CoC address or amelloraLe some of Lhose challenges?
4. lease glve examples of how you could see greaLer collaboraLlon wlLh parLners ln Lhe CoC.

!"#$%&' B%E"* F>1>
1. Pow have you used Lhe daLa collecLed and analyzed by Lhe CoC?
o
8eporLlng Lo funders
o
Learn abouL CoC acLlvlLles
o
uemonsLraLe need or lmpacL for granLs
o
Learn abouL CoC lmpacLs and ouLcomes
o
Learn abouL program lmpacLs
o
undersLandlng communlLy needs
o
CLher:______________________________
o
CLher:_______________________________

2. WhaL oLher daLa would be useful for your organlzaLlon?
3. WhaL are some of Lhe challenges wlLh daLa collecLlon aL your slLe?

!"#$%&' !%G* $->25256 >5? .://4-1
1. WhaL Lralnlng needs does (CrganlzaLlon) have?
a. program developmenL
b. granL seeklng
c. budgeLlng
d. daLa collecLlon
e. uslng daLa

!"#$%&' !"E"'* H??21245>9 #488,51.
1. Are Lhere any addlLlonal commenLs you'd llke Lo conLrlbuLe Lo Lhe SLraLeglc lan updaLe?

1hank you for Laklng parL ln Lhls lnLervlew Lo gulde Lhe CoC ln updaLlng lLs new SLraLeglc lan and wlLh efforLs ln
lmprovlng Lhe CoC efforLs across Lhe counLy. lf you have quesLlons, please conLacL uana Lwlng aL
dana.ewlng[hsd.cccounLy.us or Amanda SLempson aL amanda[homebaseccc.org.
kL? S1AkLPCLuL8 ln1L8vlLW CuLS1lCnS

HomeBase ! !"#$%&'%( *+,-.'+%/ .+ 0+12,2//%2// 3
Contra Costa Interagency Council on Homelessness (CCICH)

STRATEGIC PLANNING INTERVIEW TEMPLATE

Name(s):
Aff|||at|on:
Interv|ewed by:
Date, 1|me:

1. What do you cons|der to be the key gaps |n hous|ng? What |s needed to address these
gaps - expanded capaclLy, new program approaches, changes ln pollcles or operaLlons?

2. What do you cons|der to be the key gaps |n serv|ces? What |s needed to address these
gaps - ouLreach, drop ln day faclllLles, llfe skllls Lralnlng, [ob Lralnlng, ACu LreaLmenL, MP
care, physlcal healLh care, prevenLlon, educaLlon, chlldcare, legal, hunger-relaLed,
landlord/LenanL counsellng?

3. What are the most s|gn|f|cant barr|ers to home|ess persons access|ng hous|ng and serv|ces
- LransporLaLlon, don'L know who Lo call, ellglblllLy for program ls Loo narrow, capaclLy/lack
of resources, no servlces ln Lhe local communlLy?

4. Are there part|cu|ar sub-popu|at|ons that are under-served and need more outreach or
targeted programs?

S. now do you v|ew your agency's]organ|zat|on's ro|e |n support|ng |oca| |ntervent|ons and
so|ut|ons to home|essness |n Contra Costa?

6. now can the CoC better commun|cate and co||aborate w|th key stakeho|ders ||ke you |n
order to support |ncreased effect|veness |n the home|ess system of care?

7. Anyth|ng e|se that you wou|d ||ke to ment|on that wou|d make the system and programs
|n Contra Costa County more effect|ve at prevent|ng and end|ng home|essness?

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2014 Strategic Plan Update For Homelessness in Contra Costa County

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