Last Update 1/10/2014

Default Servicing Contact List

Pre 30 Collections Internal Transfer Fax Number Business Phone
Combined Group FHLMC, Government, Private Label Securities 1015033 866-316-2432
Fannie Mae 1003797 877-698-9400
30 Day Collections Internal Transfer Fax Number Business Phone
Combined Group FHLMC, Government, Private Label Securities 1015134 888-811-5279
Fannie Mae 1003797 877-698-9400
Loss Mitigation Internal Transfer Fax Number Business Phone
Government (FHA/VA/USDA) 60 Plus 1015093 877-783-7491
Private Label Securities Plus 1003705 888-850-9398
Fannie Mae 60 Plus 1003793 877-450-8638
Freddie Mac 60 Plus 1016329 866-316-2432
Bankruptcy Internal Transfer Fax Number Business Phone
Active Bankruptcy Loss Mitigation only 1016372 469-312-4525 877-343-5602
Discharged Bankruptcy 1015001 877-782-7612
Bankrptcy Trustee Line 877-372-0423
Bankruptcy Collateral 1013087 866-312-2432
Collateral Internal Transfer Fax Number Business Phone
Fannie Mae Short Sale 1003710 866-312-2432
Deed in Lieu for all the investors 1015458
FHA/VA Short Sale 1015044
Principal Short Sale 1003710
Inventory Short Sale 1003710 866-312-2432
Freddie Mac Short Sale 1015044
Private Label Securities Collateral 1003711
Private Label Securities/BONY/FT Short Sale 1003713 888-811-5281
Customer Service Internal Transfer Fax Number Business Phone
Customer Service 1003828 888-480-2432
ACH Changes or Cancel 972-315-7720
ACH Set Up 972-966-4930
West Language Services PIN #: 7839 1-800-536-8412
Loan Types = 1 , 2 , 3 , 5 and Investors other than those listed below 100-3828
Division Code = FNMA, FDIC, and Loan Types other than those listed above 101-5999
Inventory Internal Transfer Fax Number Business Phone
Inventory Pre & 30 (Inv: 409-411, 420-423, 425-428, 900-999) 1016883 888-634-8700
Inventory 60 & 90+ (Inv: 409-411, 420-423, 425-428, 900-999) 1016885 888-708-3996
MLAB Pre-90+ (Inv: 418) 1003823
Loss Recovery Group Internal Transfer Fax Number Business Phone
Loss Recovery 1003701 888-967-9700
Home Saver Advance (HSA) 1003701 877-448-5020
Short Sales for Charge offs 1003701 888-967-9700
Promissory Notes 1003701 877-448-5020
REO Internal Transfer Fax Number Business Phone
1016246 888-708-4043
1003804
Spanish Internal Transfer Fax Number Business Phone
Spanish PLS Pre, 30 Day 1016140
Spanish Private Label Securities 60 Plus 1016270
Customer Service Spanish 1016292
Spanish Fannie Mae Pre, 30 & 60 1016255
Spanish Fannie Mae 90 Plus 1016293
Spanish Government 60 Plus 1013093
Spanish First Tennessee Freddie Mac 1015041
Special Servicing: Internal Transfer Fax Number Business Phone
09A Inventory 101-6885 888-708-3996 888-708-3996
Aurora & Principal 101-6884 888-613-2432 888-613-2432
Aurora Indianapolis 101-5920
Aurora Scottsbluff 101-5921
Drawbridge/ Calyon/BofA/BAFC/ H&R Block/Amherst/RBS/ CitiGroup 101-6884 888-613-2432 888-613-2432
FDIC - 501, 502, 503 100-3846 877-343-5596 877-343-5596
FDIC 424 & 425 100-3846 877-343-5596 877-343-5596
First Tennessee 101-7074 877-343-6424 877-343-6424
Springleaf Pre/30s 101-6884 877-448-5018
Springleaf 60s/ Loss Mit 101-6173 877-448-5018 877-448-5018
Sales Internal Transfer Fax Number Business Phone
Refi Eligibility Code 777 800-609-9645
Refi Eligibility Code 888 800-634-8616
Refinance - New business 1017910 877-823-4555
New
New
Last Update 1/10/2014
Default Servicing Contact List
Purchases 1003806 888-708-4043
Refinance Customer Care - Status 1004068 888-560-2432
Tax and Insurance Internal Transfer Fax Number Business Phone
Escrow 1003822 888-297-2432
PMI Removal 972-353-6712
Insurance Claims email: nationstar.research@assurant.com 937-525-8919
Optional Insurance 972-966-4537
Mortgage Affidavit 214-488-1302
Assurant CS Direct Dial- 888-882-1860 800-687-4729 866-825-9267
Tax Department email: natstaresc.dfw.tx@corelogic.com 817-826-1258 877-820-1622
Customer Relations Internal Transfer Fax Number Business Phone
1017304 877-783-7480
Debt Validation Internal Transfer Fax Number Business Phone
972-894-9081
Dialer Support Internal Transfer Fax Number Business Phone
1017960
First Horizon Leads (LPHH) Internal Transfer Fax Number Business Phone
800-609-9645
Front Desk Internal Transfer Fax Number Business Phone
469-549-2000
HAMP Trailing Doc Fax Number Internal Transfer Fax Number Business Phone
214-488-1993
IVR Phone Pay Internal Transfer Fax Number Business Phone
1004122
Loss/Draft Internal Transfer Fax Number Business Phone
866-411-8857 866-825-9302
Mediation Internal Transfer Fax Number Business Phone
855-827-7638
Partial Release and Subordination Internal Transfer Fax Number Business Phone
972-353-6984
Payoff Quote Requests Internal Transfer Fax Number Business Phone
469-549-2455
Reconveyance - Paid In Full letter & Release of Lien Internal Transfer Fax Number Business Phone
214-488-4280
Research and 3rd Party Auth Internal Transfer Fax Number Business Phone
972-459-1611
VOM Internal Transfer Fax Number Business Phone
972-966-4770
Other
New
New