Sie sind auf Seite 1von 24

NewCore programme

- establishing our future foundation for


customers and Council
Andrew McKenzie, Ian Maxwell, Mike Foley
29 November 2012
Auckland Councils legacy systems
Procure To Pay
RE / Property
Management
Rates Billing
Asset
Management
Finance
Hire To Retire
Document
Management
Budgeting &
Planning, Consol.
FileNet SAP DMS TRIM
BIZ
e Asset
SAP BPS SAP BPS SAP BPS Peoplesoft
Tech One/
Interplan
Excel/ Tech
One
ACS Ozone
SAP SAP SAP Peoplesoft
Tech
One
Tech
One
ACS
Ozone
SAP SAP SAP Peoplesoft
Tech
One
Tech
One
ACS Ozone
Pathway Pathway Pathway Hansen Pathway Pathway ACS Ozone
Pathway Hansen Pathway Pathway ACS Ozone
SAP
Pathway
SAP
Pathway
Hansen Hansen ESRI
BIZ
e Asset
Confirm
SAP
ESRI
SAP
SAP PeopleSoft
Tech One /
Chris
Snaphire
Payroll o/s
IMS Ozone
SAP
Snaphire
SAP
SAP - Duet
N/A Sharepoint
ProOmni
Consents Billing Pathway SAP Pathway Peoplesoft Pathway
Pathway /
Tech One
Ozone
Ozone
GIS
Reporting
ESRI ESRI ESRI ESRI ESRI Intergraph ESRI MapInfo
SAP BW
Business Obj
SAP BW &
Business Obj
SAP - BW
SAP
Bus Obj
MS / Cognos /
Crystal
SAP
Crystal
N/A
Reporting
Services
Water Billing Pathway Pathway Pathway
United
Water
Ozone
CRM SAP SAP Pathway Peoplesoft Pathway Pathway N/A Ozone
Tech
One
Alchemy/
sharepoint
Progress to date
Procure To Pay
RE / Property
Management
Rates Billing
Asset
Management
Finance
Hire To Retire
Document
Management
Budgeting &
Planning, Consol.
FileNet SAP DMS TRIM
BIZ
e Asset
SAP BPS SAP BPS SAP BPS Peoplesoft
Tech One/
Interplan
Excel/ Tech
One
ACS Ozone
SAP SAP SAP Peoplesoft
Tech
One
Tech
One
ACS
Ozone
SAP SAP SAP Peoplesoft
Tech
One
Tech
One
ACS Ozone
Pathway Pathway Pathway Hansen Pathway Pathway ACS Ozone
Pathway Hansen Pathway Pathway ACS Ozone
SAP
Pathway
SAP
Pathway
Hansen Hansen ESRI
BIZ
e Asset
Confirm
SAP
ESRI
SAP
SAP PeopleSoft
Tech One /
Chris
Snaphire
Payroll o/s
IMS Ozone
SAP
Snaphire
SAP
SAP - Duet
N/A Sharepoint
ProOmni
Consents Billing Pathway SAP Pathway Peoplesoft Pathway
Pathway /
Tech One
Ozone
Ozone
GIS
Reporting
ESRI ESRI ESRI ESRI ESRI Intergraph ESRI MapInfo
SAP BW
Business Obj
SAP BW &
Business Obj
SAP - BW
SAP
Bus Obj
MS / Cognos /
Crystal
SAP
Crystal
N/A
Reporting
Services
Water Billing Pathway Pathway Pathway
United
Water
Ozone
CRM SAP SAP Pathway Peoplesoft Pathway Pathway N/A Ozone
Tech
One
Alchemy/
sharepoint
ERP Programme
(HR, Payroll)
ERP Programme
(Finance, Procurement)
Asset Management
Consolidate Call
Centre Technology
Consolidate Rates,
Regulatory and
Customer systems
Consolidate
GIS and EDRMS
Consolidate
Data Warehouses
Implement HR
Competency
Frameworks
Annual Plan and
LTP
Core budgeting
and consolidation
Core
ERP-related
Customer and
Property-related
Business Unit
Specific
Information
Services
Done for
1 Nov 2010
What weve
done since
and are
doing now
What will be
done later
Asset Maintenance
and Property Mgmt
Procurement and
Purchasing Improvements
Consolidate
Website Content
4 key technology areas
Digital Customer
Strategy
Leadership Development
Programme
NewCore
Core Technology
Network
Internet
Health and Safety ,
Recruitment
Email , printing
Building Fit outs
Data Storage upgrades
Web Hosting Migration
Desktop Refresh
Introduce IS
Service Management
Data Centre
Consolidation
Voice and data
network
Consolidation
Moving Council from transition to transformation
This programme is a key part of our journey towards delivering the value of one
Council, and a transformed customer experience.
The NewCore programme has been developed to deliver these requirements. It
will:
Consolidate core customer-facing systems to support customer interaction, rates,
regulatory services and related property data
Simplify and standardise our customer and business processes which use these systems.
This will create efficiencies that will allow us to accommodate increased volumes (e.g.
rise in building and resource consents) within the existing rates envelope and customer
expectations of ease of use/timeframes
Enable more effective development of digital solutions for customers, giving them more
choice around how they want to interact with Council
Create a standardised base set of systems for implementation of Unitary Plan and Bylaw
Reviews, as only one set of systems need to be updated, versus multiple legacy systems
Reduce operational risk around complex end of life systems eg MCC core systems
Moving Council from transition to transformation
The need for this core system consolidation was identified through the ATA
Process and we planned for it as part of our long term plan. The NewCore
programme is a key component of that planned spend:
Since transition, we focused our core systems transformation on the vital Finance, HR
and Payroll functions necessary to underpin council operations. We have also
completed key Asset Maintenance & Property Management systems to manage our
assets and property leases and are delivering the next phase of Purchasing &
Procurement Improvement
This programme represents a further $58.1m of our planned CAPEX spend and is
required to consolidate and improve the disparate and legacy council oriented business
processes and functions of Council including rates, regulatory services and customer
interaction
NewCore will create the foundation on which to build other components to help
transform the customer and Council experience and future-proof the Councils
operation e.g. enabling self-service opportunities for customers
Moving Council from transition to transformation
This project has a positive NPV, and a favourable rates impact against LTP base
case
Total cost of the programme is $71m made up of $58.1 CAPEX and $12.9m OPEX. This
includes a significant amount of internal labour
Capital expenditure of $58.1m is currently allowed for in the LTP
Requires an unbudgeted OPEX spend of $9.1m
Results in unbudgeted rates collection benefits of $50.1m (over 10 years) compared to
the LTP
This is a favourable rates impact of -0.3% (over 10 years) compared to the LTP
Hard cost benefits of $10.1m pa OPEX and $3.2m pa CAPEX are delivered at the end of
the project
Customer Services $0.6m p.a.
Regulatory Services $2.6m p.a.
Accounting Services $1.9m p.a.
Information Services $4.9m p.a.
The NPV is +ve $25.2m based on a 10 year projection
The investment equates to a $10.6m annual rates benefit post implementation
Moving Council from transition to transformation
Options considered and due diligence
The option of doing nothing is not considered viable if we are to
deliver on the benefits enabled by the Unitary Plan, Bylaw Review and
other transformation initiatives such as Customer Digital Strategy.
Other roadmap options considered have been weighted against a
strict set of business and IS evaluation criteria. The preferred option,
as presented, provides Council with the best NPV and LTP rates
impact.
In addition to our internal Risk and Assurance, the business case has
received external assessment and positive feedback from Ernst &
Young and Councils CIO forum
Benchmarking
The spend and scale of this project is similar to other
organisations of this size/complexity
Other core system projects under-way in NZ include Housing $80M,
DHB $40M, IRD $1Bn, Foodstuffs $50M, Passport Control $90M
And we are probably more complex given the consolidation of our
large number of legacy systems
Our processes and systems changes are well managed
No Systemic failures / interruption to services
Our core ERP systems pay suppliers and staff without interruption
We have managed significant changes required during 2011 and 2012 rates
cycles
Realise the
benefits
TRANSFORMATION
Get to the
starting line
Establish the
future
foundations
Enable the
change
Enterprise wide
applications e.g.
Finance, Payroll
Setting up the new
organisation
structure
Consolidate Asset
Management
system
Consolidate Call
Centre
Technology
Consolidate Rates,
Regulatory and
Customer systems
Consolidate
GIS and EDRMS
Consolidate
Data
Warehouses
Implement HR
Competency
Frameworks
Refresh Desktop
software and
applications
Introduce IS
Service
Management
NewCore
Develop the
Unitary Plan for
Auckland
Review all
existing By Laws
Introduce
Leadership
Development
programme
Continue to rollout
Every Interaction
Counts
Implement
Digital Customer
Strategy
Optimise Contact
& Service
Centres
Our people use
technology to complete
processes and reports in
the field , versus coming
back to the office
We create internal
efficiencies through
standardising and
simplifying processes
Improve
Customer Insight
Introduce
Problem Solving
tools e.g. FSB,
CCD
We take a place -making
approach to local
communities to improve
services and reduce costs
Customers have a
consistent experience no
matter where in Auckland
they connect with Council
TRANSITION
Customers can choose to
self -serve for most
transactions and
interactions
Customers work with us to
design processes and
services that meet their
need
Our IS systems are world
class in terms of
performance
Auckland is recognised as
the world s most liveable
city
Annual Plan and
LTP
Key benefits are summarised below
Primary benefits Rationale
1 Reduces operational
complexity and risk
Migrating away from legacy systems that are not strategic and where there is a gradual decline of
support and knowledge e.g. MCC
Leveraging existing best of breed applications that are fit for purpose, provide stability, security and
ease of use
Standardising on a single set of simplified and improved business processes and workflows designed
around the customer
Providing more accurate and timely reporting using a consolidated data platform
2 Helps our staff Making it easier for front line and support staff to do their jobs
Reducing the long term effect on morale from having to deal with multiple systems, non-unified
processes and different regional ways of operating
Harmonises staff training, supporting a common organisational way of working and culture
3 Improves the customer
experience
Providing consistent customer service and delivering to our customer service standards
Increasing resolution at first point of call and reducing handoffs
Providing the foundation for future customer-facing initiatives such as the digital customer strategy,
bylaw review and unitary plan
4 Takes cost out of the
business delivering
public value for money
Migrating off disparate legacy systems and decommissioning legacy processes
Providing the capability to efficiently deliver innovation and transformation
Providing the foundation for many operational excellence initiatives such as place making,
processing centres of excellence, billing and world class IS
Reduced capex requirements in future years
NewCore Business Case vs LTP Base Case (P&L Impact)
-8,000,000
-6,000,000
-4,000,000
-2,000,000
0
2,000,000
4,000,000
6,000,000
FY13 FY14 FY15 FY16 FY17 FY18 FY19 FY20 FY21 FY22
Fiscal Year
D
o
l
l
a
r
s
LTP Base Case NewCore Preferred Opti on
P&L shows significant benefit
$9.1M unbudgeted project Opex (conservative)
Note: Opex cost on planned Capex
spend (i.e. depreciation and interest) is
not fully recovered in the LTP
NewCore favourable P&L impact versus LTP base case
- post implementation FY15
NewCore stand
alone NPV
= $25.2M
NewCore net benefit
over LTP base case
= $50.1M
NewCore vs LTP Rates Impact
-0.30%
-0.20%
-0.10%
0.00%
0.10%
0.20%
0.30%
0.40%
0.50%
FY13 FY14 FY15 FY16 FY17 FY18 FY19 FY20 FY21 FY22
Fiscal Year
%

R
a
t
e
s

I
n
c
r
e
a
s
e


/

(
D
e
c
r
e
a
s
e
)
LTP NewCore
Favourable Rates Impact (Net 10-Year LTP 0.3%)
Conservative $9.1M unbudgeted project Opex will need to
be funded within current rates envelope and impact
shown is a potential 0.5% rates impact during 2014
NewCore delivers a favourable
future rates impact of -0.21%
Current Capex impact in LTP on future
rates is an increase of +0.30% (LTP)
NewCore rates swing
benefit over the LTP
= -0.51%
Net NewCore rates
benefit over the LTP
base case = -0.3%
Supporting Material
IS Capital Plan - previously
presented to Council
Our business - large and diverse
Core Operational Functions
Customer Service
Manage Customer
Interaction
Manage Channels
Manage Customer
Information
Manage Requests
for Service
Environmental Services
Planning
Develop District Plan
Promote City Health
and Safety
Plan City Resources
Develop
Environmental
Planning & Policy
Manage
Development
Contributions
Regulatory
Manage Licensing
Manage Building &
Land Consents
Compliance Enforcement
Manage Legal
Actions
Manage Bio Security
Manage Inspections /
Monitoring
Manage Compliance
Services
Manage Waste
Collection
Operational Infrastructure
Plan, Design & Develop Infrastructure
Develop
Infrastructure
Strategies
Develop
Infrastructure
Programmes
Conduct Feasibility
Studies
Prepare Design
Specifications
Operate Infrastructure
Operate Solid Waste
and Landfill
Manage Cemeteries
Manage Parks,
Reserves and Farms
Manage Land
Holdings
Manage Heritage
Community Services
Community Development
Manage Public
Housing
Manage Funding
Schemes
Manage Ethnic and
Cultural Programs
Develop Community
Services
Social Services
Support Economic
Development
Provide Employment
Assistance
Provide Civil Defence
& Rural Fire Service
Support Community
Organisations
Provide Education
Services
Manage Community
Programmes &
Services
Sport, Leisure & Cultural Services
Provide Art Gallery
Services
Manage Facilities
Manage Events
Manage Community
Library & Info
Services
Manage Street /
Town Centre
Manage Zoo
Manage Sport,
Recreation and
Leisure Services
Infrastructure Functions and Processes
Corporate Infrastructure
Executive Management
Establish & Maintain
Organisational
Governance
Develop Strategic
Plan
Develop LTCCP
Manage Stakeholder
Relations
Develop Annual
Plans
Monitor Council
Performance
Manage Maori
Relationships
Manage
Sustainability
Operational Management
Manage Spatial
Information
Manage Assets
Product Lifecycle
Management
Manage Enterprise
Information &
Knowledge
Manage Internal
Customer
Relationships
Provide Enterprise
Reporting
Manage CCOs
Develop & Manage
Business Unit Plans
Develop & Manage
Financial Budgets
Manage Business
Unit Performance
Manage Employees
Establish and
Maintain Polices
Manage Records and
Documents
Manage Internal
Audit
Manage Risk and
Compliance
Corporate Support Services
Information Services
Monitor & Evaluate
Deliver & support
Acquire & Implement
Plan & Organise
Version 1. 0 5-March-2011
Democracy Services
Support Elected
Representatives
Manage Citizen
Participation
Manage Elections &
Polls
Support Elected
Boards
Manage Meetings
Manage Information
Requests
Manage Mayoral
Office
Communications & Marketing Human Resources
Manage Publications
Manage Media
Relations
Manage Public
Relations
Manage Advertising
Manage Brand
Manage Internal &
External
Communications
Manage Public
Stakeholder
Engagement
Support Personnel
Management
Recruit and Hire
Employees
Provide Industrial
Relations Advice
Manage Employee
Relations
Manage Training &
Development
Manage Health &
Safety
Manage
Organisational
Change
Performance
Management Financial Management
Perform Management
Accounting
Manage Financial
Reporting
Manage Accounts
Receivable
Perform Fixed Asset
Accounting
Manage Grants &
Loans
Manage Billing
Manage Treasury
Manage Accounts
Payable
Process Payroll
Manage Tax
Manage Rating
Support Services
Perform Purchasing /
Procurement
Manage Vehicles
Provide Policy &
Research Advice
Provide Programme
Management
Services
Manage Building
Services
Manage Suppliers &
Contracts
Provide
Administration
Services
Provide Legal
Services
Property
Manage Property
Information
Provide Property
Information
A key risk is complexity
Core Operational Functions
Customer Service
Manage Customer
Interaction
Manage Channels
Manage Customer
Information
Manage Requests
for Service
Environmental Services
Planning
Develop District Plan
Promote City Health
and Safety
Plan City Resources
Develop
Environmental
Planning & Policy
Manage
Development
Contributions
Regulatory
Manage Licensing
Manage Building &
Land Consents
Compliance Enforcement
Manage Legal
Actions
Manage Bio Security
Manage Inspections /
Monitoring
Manage Compliance
Services
Manage Waste
Collection
Operational Infrastructure
Plan, Design & Develop Infrastructure
Develop
Infrastructure
Strategies
Develop
Infrastructure
Programmes
Conduct Feasibility
Studies
Prepare Design
Specifications
Operate Infrastructure
Operate Solid Waste
and Landfill
Manage Cemeteries
Manage Parks,
Reserves and Farms
Manage Land
Holdings
Manage Heritage
Community Services
Community Development
Manage Public
Housing
Manage Funding
Schemes
Manage Ethnic and
Cultural Programs
Develop Community
Services
Social Services
Support Economic
Development
Provide Employment
Assistance
Provide Civil Defence
& Rural Fire Service
Support Community
Organisations
Provide Education
Services
Manage Community
Programmes &
Services
Sport, Leisure & Cultural Services
Provide Art Gallery
Services
Manage Facilities
Manage Events
Manage Community
Library & Info
Services
Manage Street /
Town Centre
Manage Zoo
Manage Sport,
Recreation and
Leisure Services
Infrastructure Functions and Processes
Corporate Infrastructure
Executive Management
Establish & Maintain
Organisational
Governance
Develop Strategic
Plan
Develop LTCCP
Manage Stakeholder
Relations
Develop Annual
Plans
Monitor Council
Performance
Manage Maori
Relationships
Manage
Sustainability
Operational Management
Manage Spatial
Information
Manage Assets
Product Lifecycle
Management
Manage Enterprise
Information &
Knowledge
Manage Internal
Customer
Relationships
Provide Enterprise
Reporting
Manage CCOs
Develop & Manage
Business Unit Plans
Develop & Manage
Financial Budgets
Manage Business
Unit Performance
Manage Employees
Establish and
Maintain Polices
Manage Records and
Documents
Manage Internal
Audit
Manage Risk and
Compliance
Corporate Support Services
Information Services
Monitor & Evaluate
Deliver & support
Acquire & Implement
Plan & Organise
Version 1.0 5-March-2011
Democracy Services
Support Elected
Representatives
Manage Citizen
Participation
Manage Elections &
Polls
Support Elected
Boards
Manage Meetings
Manage Information
Requests
Manage Mayoral
Office
Communications & Marketing Human Resources
Manage Publications
Manage Media
Relations
Manage Public
Relations
Manage Advertising
Manage Brand
Manage Internal &
External
Communications
Manage Public
Stakeholder
Engagement
Support Personnel
Management
Recruit and Hire
Employees
Provide Industrial
Relations Advice
Manage Employee
Relations
Manage Training &
Development
Manage Health &
Safety
Manage
Organisational
Change
Performance
Management Financial Management
Perform Management
Accounting
Manage Financial
Reporting
Manage Accounts
Receivable
Perform Fixed Asset
Accounting
Manage Grants &
Loans
Manage Billing
Manage Treasury
Manage Accounts
Payable
Process Payroll
Manage Tax
Manage Rating
Support Services
Perform Purchasing /
Procurement
Manage Vehicles
Provide Policy &
Research Advice
Provide Programme
Management
Services
Manage Building
Services
Manage Suppliers &
Contracts
Provide
Administration
Services
Provide Legal
Services
Property
Manage Property
Information
Provide Property
Information
Legend
Impacted Partially Impacted Significant Risk
9 Knowledge bases
Created 5 new disparate consultation
databases in 2011
28+ RFS systems
6 Contact Centre Systems
8 Rating and Regulatory Systems
3500+ applications
9 GIS systems
15 Record Management Systems
No structured collaboration tools
300,000 customer email and phone
interactions each month
15+ desktop environments
97 Assets management systems
No operational reporting for
business units across disparate
systems
Data centre in Greys Ave with
1500+ systems
14,000 internal service requests a
month
1400 HR requests per month
2-3 high severity incidents per day
Its all interwoven
Technical complexity e.g GIS
Finance
Customer
Services
Manukau CC
IS
Spatial
Information
Human
Resources
Community
Services
Infrastructure
Regulatory
and
Compliance
Property
Planning
Democracy
and
Governance
Corporate
Services
Finance
Customer
Services
Manukau CC
IS
Spatial
Information
Human
Resources
Community
Services
Infrastructure
Regulatory
and
Compliance
Property
Planning
Democracy
and
Governance
Corporate
Services
Finance
Customer
Services
Manukau CC
IS
Spatial
Information
Human
Resources
Community
Services
Infrastructure
Regulatory
and
Compliance
Property
Planning
Democracy
and
Governance
Corporate
Services
Finance
Customer
Services
Manukau CC
IS
Spatial
Information
Human
Resources
Community
Services
Infrastructure
Regulatory
and
Compliance
Property
Planning
Democracy
and
Governance
Corporate
Services
Finance
Customer
Services
Manukau CC
IS
Spatial
Information
Human
Resources
Community
Services
Infrastructure
Regulatory
and
Compliance
Property
Planning
Democracy
and
Governance
Corporate
Services
Finance
Customer
Services
Manukau CC
IS
Spatial
Information
Human
Resources
Community
Services
Infrastructure
Regulatory
and
Compliance
Property
Planning
Democracy
and
Governance
Corporate
Services
Finance
Customer
Services
Manukau CC
IS
Spatial
Information
Human
Resources
Community
Services
Infrastructure
Regulatory
and
Compliance
Property
Planning
Democracy
and
Governance
Corporate
Services
Finance
Customer
Services
Manukau CC
IS
Spatial
Information
Human
Resources
Community
Services
Infrastructure
Regulatory
and
Compliance
Property
Planning
Democracy
and
Governance
Corporate
Services
Auckland
Council IS
Franklin
Council IS
Papakura
Council IS
Waitakere
CC IS
North
Shore CC
IS
Rodney
Council IS
Auckland
CC IS
Finance
Customer
Services
ARC
Spatial
Information
Human
Resources
Community
Services
Infrastructure
Regulatory
and
Compliance
Property
Planning
Democracy
and
Governance
Corporate
Services
Why this focus Where we perceive risk
Top 5 initiatives Rating and Regulatory
Customer Facing Functions
Customer Service
Manage Customer
Interaction
Manage Channels
Manage Customer
Information
Manage Requests
for Service
Environmental Services
Planning
Develop Unitary Plan
Promote City Health
and Safety
Plan City Resources
Develop
Environmental
Planning & Policy
Manage
Development
Contributions
Regulatory
Manage Licensing
Manage Building &
Land Consents
Compliance Enforcement
Manage Legal
Actions
Manage Bio Security
Manage Inspections /
Monitoring
Manage Compliance
Services
Manage Waste
Collection
Operational Infrastructure
Plan, Design & Develop Infrastructure
Develop
Infrastructure
Strategies
Develop
Infrastructure
Programmes
Conduct Feasibility
Studies
Prepare Design
Specifications
Operate Infrastructure
Operate Solid Waste
and Landfill
Manage Cemeteries
Manage Parks,
Reserves and Farms
Manage Land
Holdings
Manage Heritage
Community Services
Community Development
Manage Public
Housing
Manage Funding
Schemes
Manage Ethnic and
Cultural Programs
Develop Community
Services
Social Services
Support Economic
Development
Provide Employment
Assistance
Provide Civil Defence
& Rural Fire Service
Support Community
Organisations
Provide Education
Services
Manage Community
Programmes &
Services
Sport, Leisure & Cultural Services
Provide Art Gallery
Services
Manage Facilities
Manage Events
Manage Community
Library & Info
Services
Manage Street /
Town Centre
Manage Zoo
Manage Sport,
Recreation and
Leisure Services
Support Functions
Corporate Infrastructure
Executive Management
Establish & Maintain
Organisational
Governance
Develop Strategic
Plan
Develop LTP
Manage Stakeholder
Relations
Develop Annual
Plans
Monitor Council
Performance
Manage Maori
Relationships
Manage
Sustainability
Operational Management
Manage Spatial
Information
Manage Assets
Product Lifecycle
Management
Manage Enterprise
Information &
Knowledge
Manage Internal
Customer
Relationships
Provide Enterprise
Reporting
Manage CCOs
Develop & Manage
Business Unit Plans
Develop & Manage
Financial Budgets
Manage Business
Unit Performance
Manage Employees
Establish and
Maintain Polices
Manage Records and
Documents
Manage Internal
Audit
Manage Risk and
Compliance
Corporate Support Services
Information Services
Provision Information
Systems
Support Technology
and Systems
Provision Technology
Infrastructure
Provision Solutions
for Business and
CCOs
Version 1.0 -May-2011
Democracy Services
Support Elected
Representatives
Manage Citizen
Participation
Manage Elections &
Polls
Support Elected
Boards
Manage Meetings
Manage Information
Requests
Manage Mayoral
Office
Communications & Marketing Human Resources
Manage Publications
Manage Media
Relations
Manage Public
Relations
Manage Advertising
Manage Brand
Manage Internal &
External
Communications
Manage Public
Stakeholder
Engagement
Support Personnel
Management
Recruit and Hire
Employees
Provide Industrial
Relations Advice
Manage Employee
Relations
Manage Training &
Development
Manage Health &
Safety
Manage
Organisational
Change
Performance
Management Financial Management
Perform Management
Accounting
Manage Financial
Reporting
Manage Accounts
Receivable
Perform Fixed Asset
Accounting
Manage Grants &
Loans
Manage Billing
Manage Treasury
Manage Accounts
Payable
Process Payroll
Manage Tax
Manage Rating
Support Services
Perform Purchasing /
Procurement
Manage Vehicles
Provide Policy &
Research Advice
Provide Programme
Management
Services
Manage Building
Services
Manage Suppliers &
Contracts
Provide
Administration
Services
Provide Legal
Services
Property
Manage Property
Information
Provide Property
Information
Legend
Risks Minimised Some Risks Significant Risk Investment
Initiative 1 Rating future
state and rationalise legacy
regulatory systems
(NewCore programme)
Top 5 initiatives Request for Service
Customer Facing Functions
Customer Service
Manage Customer
Interaction
Manage Channels
Manage Customer
Information
Manage Requests
for Service
Environmental Services
Planning
Develop Unitary Plan
Promote City Health
and Safety
Plan City Resources
Develop
Environmental
Planning & Policy
Manage
Development
Contributions
Regulatory
Manage Licensing
Manage Building &
Land Consents
Compliance Enforcement
Manage Legal
Actions
Manage Bio Security
Manage Inspections /
Monitoring
Manage Compliance
Services
Manage Waste
Collection
Operational Infrastructure
Plan, Design & Develop Infrastructure
Develop
Infrastructure
Strategies
Develop
Infrastructure
Programmes
Conduct Feasibility
Studies
Prepare Design
Specifications
Operate Infrastructure
Operate Solid Waste
and Landfill
Manage Cemeteries
Manage Parks,
Reserves and Farms
Manage Land
Holdings
Manage Heritage
Community Services
Community Development
Manage Public
Housing
Manage Funding
Schemes
Manage Ethnic and
Cultural Programs
Develop Community
Services
Social Services
Support Economic
Development
Provide Employment
Assistance
Provide Civil Defence
& Rural Fire Service
Support Community
Organisations
Provide Education
Services
Manage Community
Programmes &
Services
Sport, Leisure & Cultural Services
Provide Art Gallery
Services
Manage Facilities
Manage Events
Manage Community
Library & Info
Services
Manage Street /
Town Centre
Manage Zoo
Manage Sport,
Recreation and
Leisure Services
Support Functions
Corporate Infrastructure
Executive Management
Establish & Maintain
Organisational
Governance
Develop Strategic
Plan
Develop LTP
Manage Stakeholder
Relations
Develop Annual
Plans
Monitor Council
Performance
Manage Maori
Relationships
Manage
Sustainability
Operational Management
Manage Spatial
Information
Manage Assets
Product Lifecycle
Management
Manage Enterprise
Information &
Knowledge
Manage Internal
Customer
Relationships
Provide Enterprise
Reporting
Manage CCOs
Develop & Manage
Business Unit Plans
Develop & Manage
Financial Budgets
Manage Business
Unit Performance
Manage Employees
Establish and
Maintain Polices
Manage Records and
Documents
Manage Internal
Audit
Manage Risk and
Compliance
Corporate Support Services
Information Services
Provision Information
Systems
Support Technology
and Systems
Provision Technology
Infrastructure
Provision Solutions
for Business and
CCOs
Version 1.0 -May-2011
Democracy Services
Support Elected
Representatives
Manage Citizen
Participation
Manage Elections &
Polls
Support Elected
Boards
Manage Meetings
Manage Information
Requests
Manage Mayoral
Office
Communications & Marketing Human Resources
Manage Publications
Manage Media
Relations
Manage Public
Relations
Manage Advertising
Manage Brand
Manage Internal &
External
Communications
Manage Public
Stakeholder
Engagement
Support Personnel
Management
Recruit and Hire
Employees
Provide Industrial
Relations Advice
Manage Employee
Relations
Manage Training &
Development
Manage Health &
Safety
Manage
Organisational
Change
Performance
Management Financial Management
Perform Management
Accounting
Manage Financial
Reporting
Manage Accounts
Receivable
Perform Fixed Asset
Accounting
Manage Grants &
Loans
Manage Billing
Manage Treasury
Manage Accounts
Payable
Process Payroll
Manage Tax
Manage Rating
Support Services
Perform Purchasing /
Procurement
Manage Vehicles
Provide Policy &
Research Advice
Provide Programme
Management
Services
Manage Building
Services
Manage Suppliers &
Contracts
Provide
Administration
Services
Provide Legal
Services
Property
Manage Property
Information
Provide Property
Information
Legend
Risks Minimised Some Risks Significant Risk Investment
Initiative 2- Reduce
bureaucracy for customer
interactions and improve
service levels
(NewCore programme)
Top 5 initiatives ERP Asset Management
Customer Facing Functions
Customer Service
Manage Customer
Interaction
Manage Channels
Manage Customer
Information
Manage Requests
for Service
Environmental Services
Planning
Develop Unitary Plan
Promote City Health
and Safety
Plan City Resources
Develop
Environmental
Planning & Policy
Manage
Development
Contributions
Regulatory
Manage Licensing
Manage Building &
Land Consents
Compliance Enforcement
Manage Legal
Actions
Manage Bio Security
Manage Inspections /
Monitoring
Manage Compliance
Services
Manage Waste
Collection
Operational Infrastructure
Plan, Design & Develop Infrastructure
Develop
Infrastructure
Strategies
Develop
Infrastructure
Programmes
Conduct Feasibility
Studies
Prepare Design
Specifications
Operate Infrastructure
Operate Solid Waste
and Landfill
Manage Cemeteries
Manage Parks,
Reserves and Farms
Manage Land
Holdings
Manage Heritage
Community Services
Community Development
Manage Public
Housing
Manage Funding
Schemes
Manage Ethnic and
Cultural Programs
Develop Community
Services
Social Services
Support Economic
Development
Provide Employment
Assistance
Provide Civil Defence
& Rural Fire Service
Support Community
Organisations
Provide Education
Services
Manage Community
Programmes &
Services
Sport, Leisure & Cultural Services
Provide Art Gallery
Services
Manage Facilities
Manage Events
Manage Community
Library & Info
Services
Manage Street /
Town Centre
Manage Zoo
Manage Sport,
Recreation and
Leisure Services
Support Functions
Corporate Infrastructure
Executive Management
Establish & Maintain
Organisational
Governance
Develop Strategic
Plan
Develop LTP
Manage Stakeholder
Relations
Develop Annual
Plans
Monitor Council
Performance
Manage Maori
Relationships
Manage
Sustainability
Operational Management
Manage Spatial
Information
Manage Assets
Product Lifecycle
Management
Manage Enterprise
Information &
Knowledge
Manage Internal
Customer
Relationships
Provide Enterprise
Reporting
Manage CCOs
Develop & Manage
Business Unit Plans
Develop & Manage
Financial Budgets
Manage Business
Unit Performance
Manage Employees
Establish and
Maintain Polices
Manage Records and
Documents
Manage Internal
Audit
Manage Risk and
Compliance
Corporate Support Services
Information Services
Provision Information
Systems
Support Technology
and Systems
Provision Technology
Infrastructure
Provision Solutions
for Business and
CCOs
Version 1.0 -May-2011
Democracy Services
Support Elected
Representatives
Manage Citizen
Participation
Manage Elections &
Polls
Support Elected
Boards
Manage Meetings
Manage Information
Requests
Manage Mayoral
Office
Communications & Marketing Human Resources
Manage Publications
Manage Media
Relations
Manage Public
Relations
Manage Advertising
Manage Brand
Manage Internal &
External
Communications
Manage Public
Stakeholder
Engagement
Support Personnel
Management
Recruit and Hire
Employees
Provide Industrial
Relations Advice
Manage Employee
Relations
Manage Training &
Development
Manage Health &
Safety
Manage
Organisational
Change
Performance
Management Financial Management
Perform Management
Accounting
Manage Financial
Reporting
Manage Accounts
Receivable
Perform Fixed Asset
Accounting
Manage Grants &
Loans
Manage Billing
Manage Treasury
Manage Accounts
Payable
Process Payroll
Manage Tax
Manage Rating
Support Services
Perform Purchasing /
Procurement
Manage Vehicles
Provide Policy &
Research Advice
Provide Programme
Management
Services
Manage Building
Services
Manage Suppliers &
Contracts
Provide
Administration
Services
Provide Legal
Services
Property
Manage Property
Information
Provide Property
Information
Legend
Risks Minimised Some Risks Significant Risk Investment
Initiative 3 - Improve
assets performance for
property and parks and
create contract
management capability
Top 5 initiatives Data Centre
Customer Facing Functions
Customer Service
Manage Customer
Interaction
Manage Channels
Manage Customer
Information
Manage Requests
for Service
Environmental Services
Planning
Develop Unitary Plan
Promote City Health
and Safety
Plan City Resources
Develop
Environmental
Planning & Policy
Manage
Development
Contributions
Regulatory
Manage Licensing
Manage Building &
Land Consents
Compliance Enforcement
Manage Legal
Actions
Manage Bio Security
Manage Inspections /
Monitoring
Manage Compliance
Services
Manage Waste
Collection
Operational Infrastructure
Plan, Design & Develop Infrastructure
Develop
Infrastructure
Strategies
Develop
Infrastructure
Programmes
Conduct Feasibility
Studies
Prepare Design
Specifications
Operate Infrastructure
Operate Solid Waste
and Landfill
Manage Cemeteries
Manage Parks,
Reserves and Farms
Manage Land
Holdings
Manage Heritage
Community Services
Community Development
Manage Public
Housing
Manage Funding
Schemes
Manage Ethnic and
Cultural Programs
Develop Community
Services
Social Services
Support Economic
Development
Provide Employment
Assistance
Provide Civil Defence
& Rural Fire Service
Support Community
Organisations
Provide Education
Services
Manage Community
Programmes &
Services
Sport, Leisure & Cultural Services
Provide Art Gallery
Services
Manage Facilities
Manage Events
Manage Community
Library & Info
Services
Manage Street /
Town Centre
Manage Zoo
Manage Sport,
Recreation and
Leisure Services
Support Functions
Corporate Infrastructure
Executive Management
Establish & Maintain
Organisational
Governance
Develop Strategic
Plan
Develop LTP
Manage Stakeholder
Relations
Develop Annual
Plans
Monitor Council
Performance
Manage Maori
Relationships
Manage
Sustainability
Operational Management
Manage Spatial
Information
Manage Assets
Product Lifecycle
Management
Manage Enterprise
Information &
Knowledge
Manage Internal
Customer
Relationships
Provide Enterprise
Reporting
Manage CCOs
Develop & Manage
Business Unit Plans
Develop & Manage
Financial Budgets
Manage Business
Unit Performance
Manage Employees
Establish and
Maintain Polices
Manage Records and
Documents
Manage Internal
Audit
Manage Risk and
Compliance
Corporate Support Services
Information Services
Provision Information
Systems
Support Technology
and Systems
Provision Technology
Infrastructure
Provision Solutions
for Business and
CCOs
Version 1.0 -May-2011
Democracy Services
Support Elected
Representatives
Manage Citizen
Participation
Manage Elections &
Polls
Support Elected
Boards
Manage Meetings
Manage Information
Requests
Manage Mayoral
Office
Communications & Marketing Human Resources
Manage Publications
Manage Media
Relations
Manage Public
Relations
Manage Advertising
Manage Brand
Manage Internal &
External
Communications
Manage Public
Stakeholder
Engagement
Support Personnel
Management
Recruit and Hire
Employees
Provide Industrial
Relations Advice
Manage Employee
Relations
Manage Training &
Development
Manage Health &
Safety
Manage
Organisational
Change
Performance
Management Financial Management
Perform Management
Accounting
Manage Financial
Reporting
Manage Accounts
Receivable
Perform Fixed Asset
Accounting
Manage Grants &
Loans
Manage Billing
Manage Treasury
Manage Accounts
Payable
Process Payroll
Manage Tax
Manage Rating
Support Services
Perform Purchasing /
Procurement
Manage Vehicles
Provide Policy &
Research Advice
Provide Programme
Management
Services
Manage Building
Services
Manage Suppliers &
Contracts
Provide
Administration
Services
Provide Legal
Services
Property
Manage Property
Information
Provide Property
Information
Legend
Risks Minimised Some Risks Significant Risk Investment
Initiative 4 - Mitigate Civic
building risk, improve
system stability and
availability
Top 5 initiatives Desktop standardisation
Customer Facing Functions
Customer Service
Manage Customer
Interaction
Manage Channels
Manage Customer
Information
Manage Requests
for Service
Environmental Services
Planning
Develop Unitary Plan
Promote City Health
and Safety
Plan City Resources
Develop
Environmental
Planning & Policy
Manage
Development
Contributions
Regulatory
Manage Licensing
Manage Building &
Land Consents
Compliance Enforcement
Manage Legal
Actions
Manage Bio Security
Manage Inspections /
Monitoring
Manage Compliance
Services
Manage Waste
Collection
Operational Infrastructure
Plan, Design & Develop Infrastructure
Develop
Infrastructure
Strategies
Develop
Infrastructure
Programmes
Conduct Feasibility
Studies
Prepare Design
Specifications
Operate Infrastructure
Operate Solid Waste
and Landfill
Manage Cemeteries
Manage Parks,
Reserves and Farms
Manage Land
Holdings
Manage Heritage
Community Services
Community Development
Manage Public
Housing
Manage Funding
Schemes
Manage Ethnic and
Cultural Programs
Develop Community
Services
Social Services
Support Economic
Development
Provide Employment
Assistance
Provide Civil Defence
& Rural Fire Service
Support Community
Organisations
Provide Education
Services
Manage Community
Programmes &
Services
Sport, Leisure & Cultural Services
Provide Art Gallery
Services
Manage Facilities
Manage Events
Manage Community
Library & Info
Services
Manage Street /
Town Centre
Manage Zoo
Manage Sport,
Recreation and
Leisure Services
Support Functions
Corporate Infrastructure
Executive Management
Establish & Maintain
Organisational
Governance
Develop Strategic
Plan
Develop LTP
Manage Stakeholder
Relations
Develop Annual
Plans
Monitor Council
Performance
Manage Maori
Relationships
Manage
Sustainability
Operational Management
Manage Spatial
Information
Manage Assets
Product Lifecycle
Management
Manage Enterprise
Information &
Knowledge
Manage Internal
Customer
Relationships
Provide Enterprise
Reporting
Manage CCOs
Develop & Manage
Business Unit Plans
Develop & Manage
Financial Budgets
Manage Business
Unit Performance
Manage Employees
Establish and
Maintain Polices
Manage Records and
Documents
Manage Internal
Audit
Manage Risk and
Compliance
Corporate Support Services
Information Services
Provision Information
Systems
Support Technology
and Systems
Provision Technology
Infrastructure
Provision Solutions
for Business and
CCOs
Version 1.0 -May-2011
Democracy Services
Support Elected
Representatives
Manage Citizen
Participation
Manage Elections &
Polls
Support Elected
Boards
Manage Meetings
Manage Information
Requests
Manage Mayoral
Office
Communications & Marketing Human Resources
Manage Publications
Manage Media
Relations
Manage Public
Relations
Manage Advertising
Manage Brand
Manage Internal &
External
Communications
Manage Public
Stakeholder
Engagement
Support Personnel
Management
Recruit and Hire
Employees
Provide Industrial
Relations Advice
Manage Employee
Relations
Manage Training &
Development
Manage Health &
Safety
Manage
Organisational
Change
Performance
Management Financial Management
Perform Management
Accounting
Manage Financial
Reporting
Manage Accounts
Receivable
Perform Fixed Asset
Accounting
Manage Grants &
Loans
Manage Billing
Manage Treasury
Manage Accounts
Payable
Process Payroll
Manage Tax
Manage Rating
Support Services
Perform Purchasing /
Procurement
Manage Vehicles
Provide Policy &
Research Advice
Provide Programme
Management
Services
Manage Building
Services
Manage Suppliers &
Contracts
Provide
Administration
Services
Provide Legal
Services
Property
Manage Property
Information
Provide Property
Information
Legend
Risks Minimised Some Risks Significant Risk Investment
Initiative 5- Improve the
end user experience
reduce the frustration and
improve the service to
elected representatives

Das könnte Ihnen auch gefallen