Vodafone K3765 / K4505

Troubleshooting Guide

K3765 / K4505 Troubleshooting Guide
Vodafone Global Product Support
Document Version: 1.0
Vodafone Group 2009

Page 2 of 8

Introduction

This guide provides troubleshooting steps to solve several issues which can occur while
using the Vodafone K3765 or the K4505:
RAS Error 608
VMC Lite Update Issue
Cannot find driver after the installation of the VMC.





K3765 / K4505 Troubleshooting Guide
Vodafone Global Product Support
Document Version: 1.0
Vodafone Group 2009

Page 3 of 8

RAS Error 608

Problem
Users with the Vodafone K3765 or the K4505 are unable to connect and a RAS error
608 is shown. In most cases which have been reported, this happened when older
devices from Huawei have been installed previously.
Software affected: 9.4.3.16284 RP73 and 9.4.4.17702.
Devices affected: Vodafone K3565 and K4505.

Workaround
To resolve this issue, follow the steps below.

On Windows XP:
1) Remove the device
2) Open a command line window (start -->run-->type cmd)
3) Change the directory to the VMC installation directory (if that is located on C:)
4) Type c: <return>
5) Type cd C: \ pr ogr amf i l es\ Vodaf one\ Vodaf one Mobi l e Connect \ Bi n
<return>
6) Type wdkdi - D - mu - e - f - d . . \ dr i ver \ pccar d\ xp\ huawei <return>
7) Type wdkdi - D - d . . \ dr i ver \ pccar d\ xp\ huawei <return>
This command will take a few minutes to complete because all the VMC related drivers
will be removed
8) Now plug in the device.

Afterwards the computer will load the mass storage driver. At the start of the Vodafone
Mobile Connect Software, the device will be converted to a modem, and a connection
should be possible.

K3765 / K4505 Troubleshooting Guide
Vodafone Global Product Support
Document Version: 1.0
Vodafone Group 2009

Page 4 of 8


On Windows Vista:

1) Remove the device
2) Open a command line window (start -->type cmd in the search box):



3) Change directory to VMC installation directory (if that is located on C:)
4) Type c: <return>
5) Type cd C: \ pr ogr amf i l es\ Vodaf one\ Vodaf one Mobi l e Connect \ Bi n
<return>
6) wdkdi - D - mu - e - f - d . . \ Dr i ver \ pccar d\ vi st a\ 32bi t \ Huawei - o
%t mp%\ r epai r . t xt
Change the 32bit to 64bit if the computer runs a 64-bit edition of Windows Vista. Also,
please note that the command wdkdi needs administrative rights on Windows Vista.
7) wdkdi - D - a - d . . \ Dr i ver \ pccar d\ vi st a\ 32bi t \ Huawei - o
%t mp%\ r epai r . t xt
This command will take a few minutes to complete because all the VMC related drivers
will be removed


K3765 / K4505 Troubleshooting Guide
Vodafone Global Product Support
Document Version: 1.0
Vodafone Group 2009

Page 5 of 8


8) Now plug in the device.

Afterwards the computer will load the mass storage driver.
At the start of the Vodafone Mobile Connect Software, the device will be converted to a
modem, and a connection should be possible.

In the case that the RAS 608 still appears after following the steps above, please collect
the repair log file: %tmp%\repair.txt file.

K3765 / K4505 Troubleshooting Guide
Vodafone Global Product Support
Document Version: 1.0
Vodafone Group 2009

Page 6 of 8


VMC Lite Update Issue

Problem:
When trying to update VMC Lite with a newer version of VMC Lite, a dialogue is shown
that the update is not supported.

Workaround:
Uninstall the old version of VMC Lite manually, by going into <Control Panel>,
<Add/Remove Programs>, then select to uninstall Vodafone Mobile Connect Lite.
Restart the computer, and plug in the device with the newer version of VMC Lite.

Solution:
This issue will be fixed in VMC 9.4.5 and newer.
K3765 / K4505 Troubleshooting Guide
Vodafone Global Product Support
Document Version: 1.0
Vodafone Group 2009

Page 7 of 8

Cannot find driver after the installation of the VMC

Problem:
Customer uninstalled old VMC version manually and inserts the K3765; the installation
starts automatically, but before the installation ends, a dialogue is shown that no driver
can be found.

Workaround:
No workaround is available at the moment.

Solution:
Customer has to use a device with VMC Lite 9.4.5.19033 or newer releases.
Alternatively, the customer can install VMC full 9.4.5.19033 or higher.

What has to be done if the issue cannot be solved?
1) Reproduce the issue
2) Gather VMC Logs:
In VMC 9.4.5, go to menu <Help>, <About Vodafone Mobile Connect>, press the
F12 key
Select Write diagnostic data into log file
Then save the log files to a location which the customer can access
Collect the preinstlog.txt:
o Open the Windows Explorer and enter %tmp% (without the quotation
marks) in the address bar; you should be forwarded to the temp folder of
the current user.
o Search for the file called preinstlog.txt
Collect the setupapi.log:
o Paste %systemroot%\setupapi.log (without the quotation marks) into the
address bar of Windows Explorer. It will open the log in the default text
editor.
o Save it to a location which the customer can access.
3) Escalate the issue to Vodafone Global Product Support.


















K3765 / K4505 Troubleshooting Guide
Vodafone Global Product Support
Document Version: 1.0
Vodafone Group 2009

Page 8 of 8












































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