HUMAN BEHAVIOR IN ORGANIZATION

TEAM MANAGEMENT
Required Text:
Course Content
All organizations depend on people to carry out their tasks and work toward common goals, whether you work for a
large or small corporation, a federal or state agency, or own your own business. Much of the time we spend working in
organizations we spend working in teams. This course is designed to familiarize you with the dynamics of working in
teams, to become more effective team members, and to lead teams. To accomplish this, we will examine a number of
factors that influence team member interaction and ultimately team performance through lectures, slides, films,
demonstrations, cases, and student class presentations.
Additionally, this course is intended to provide you with the understanding and skill necessary to communicate
effectively in any group, whether it is a social club, a religious organization, or a high-level executive committee in
your future career. ut it goes more specifically to your preparation for the intensive work in teams that you probably
will experience in your personal life and in your workplace. !t will give you a foundation of knowledge, experience to
develop your skills, and a resource for future use.
Objecties
". To understand your opportunities and responsibilities in taking roles and sharing leadership in groups and
teams.
#. To know the importance of ethics and diversity in groups and teamwork.
$. To develop knowledge and skill in problem-analysis and decision-making task processes in teams.
%. To develop knowledge and skill in critical and creative thinking in teams& task processes.
'. To develop knowledge and skill in verbal, nonverbal, listening, and (uestioning communication for teams&
transactional processes.
). To understand and facilitate development of teams in positive communication climates.
*. To develop knowledge and skill in managing problems with members, leaders, and organizations that groups
and teams experience.
+. To develop knowledge and skill in managing problems with deviance, conformity, game playing, groupthink,
and conflict in groups and teams.
,. To know methods for planning and implementing small and large group meetings and pro-ects.
".. To know how to plan and present oral and written team reports.
!e"rnin# Met$ods
". Textbook/ 0umsden, 1., 0umsden, 2., 3 4iethoff, 5. 6#.".7. Communicating in Groups and Teams:
Sharing Leadership 6'th. ed.7. oston/ 4adsworth85engage 0earning.
#. 9ral communication/ 0istening, (uestioning, and participating in exercises and experiences in class.
$. 4ritten communication/
A. A -ournal that analyzes and evaluates in-class experiences throughout the term.
. !n-class analyses of experiences.
5. A final summary and evaluation of your experiences throughout the term.
#. :xaminations/ Midterm and ;inal.
E"%u"tion & Gr"din#
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'( <articipation and attendance #.. points
)( 4eekly -ournal "'. points
*( ;inal summary8evaluation8-ournal "'. points
+( Midterm and final examinations $.. points
,OURNA! A--IGNMENT
This term you will work intensively in class, using and developing your skills in communicating and sharing leadership
in groups and teams. The foundation for your experience in class will, of course, be the reading you do outside of
class. To bring reading and experience together, you will keep a -ournal about them.
The ongoing process of experiencing, observing, analyzing, and recording your experiences will help you to understand
how communication functions in groups and teams, how you can develop your skills in sharing leadership, and in what
ways you can make your future in groups and teams positive and effective. As a result, you will develop your abilities
to/
uild awareness of specific issues related to leadership and teams
9bserve and interview teams
This will help in the development of your analytical skills when using the data obtained from leading and managing
teams.
Objecties
". To understand how task and transactional processes work in group and team communication.
#. To develop leadership and communication skills in task and transactional processes.
$. To learn how to build a team.
%. To learn ways to manage people and process problems in teamwork.
'. To develop skill in observing and analyzing group experiences.
Co./onents o0 t$e ,ourn"%
". =our notes about your experience in group exercises in class.
#. =our self- and team-assessment forms, completed in class.
$. =our observation forms and notes about groups you observe in class.
%. A final summary and analysis of what you&ve learned and experienced.
1rocess
". !n-class group and team exercises.
#. 9bservation of groups in process.
$. 5ompletion of self- and group-assessment forms.
%. 4riting observations and experiences in your -ournal. <rior to the end of most class sessions, you will be
given five to ten minutes to make notes in your -ournal about what you have experienced and8or observed. =ou
can complete your -ournal entries outside of class.
'. ;eedback on your -ournal. =ou&ll hand it in early in the term for me to give you feedback on your work. !f, at
any time during the term, you wish me to read your -ournal and respond to it, ! will be happy to do so.
). 5ompletion of your -ournal. At the end of the term, your -ournal will form the basis for your analysis of your
experiences and your development in group and team communication and leadership.
-/eci0ic"tions 0or t$e 2in"% ,ourn"%
1. On#oin# c%"ss journ"%: !n your notes on class experiences, the topics for each entry will be determined by the
chapter and class for that session.
=our analysis should include/
A. 4hat you saw happening in the group exercises
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. >ow the groups reflected?or failed to reflect?the information in the text pertaining to that session
5. 4hat you can learn and apply from your observations
2. T$e 0in"% journ"%: The final -ournal should include your discussion of the following (uestions/
A. >ow do you feel about your leadership@ 4hat do you want to do to develop it in the future@
. >ow do you see (uestions of ethics functioning in your future groups and teams@ >ow would you like
to influence these issues@
5. 4hat do you think about issues of diversity, culture, and gender in future groups and teams@ >ow will
they affect your participation@
2. >ow do you feel about your creative and critical thinking in teamwork@ 4hat would you like to do
to develop it in the future@
:. >ow do you assess your own communication in groups and teams@ 4hat do you need to develop@
>ow do you plan to do that@
;. 4hat do you see yourself doing to help groups and teams develop good communication climates@
1. 4hat kinds of problems have you observed in your own and others& experiences this term@ 4hat
seemed to be effective ways to deal with them@ 4hat do you want to avoid, what do you want to do,
to make future groups work better@
3. 2or."t: !n order to keep your notes?and various forms and handouts?in manageable form, please/
A. 1et a three-ring notebook with filler paper in which to keep your -ournal.
. !n the upper right-hand corner of each page, put the page number, the date, and your initials 6e.g., p.
$%, $8+8,$, AxxB7. This will help you?and me?to read your entries and to replace any sheets that
accidentally tear out.
5. !mmediately following your notes, insert any forms or handouts from the day&s class. Also in the top
right-hand corner of each insert put page number, the date, and your initials.
2. The class -ournal may be handed in as you have written it on the filler paper. The final assess ment
should be typed, double- spaced, punched, and inserted at the end of the notebook entries.
4. 3ue d"tes:
A. ;or first submission of -ournal/ ".8"%8".
. ;or final -ournal/ ""8$.8".
Criteri" 0or E"%u"tion
". The (uality and perceptiveness of your observations.
#. The (uality of analysis you apply to your own skills and your perspective on future development.
$. The insight and accuracy with which you apply information from the textbook to the experiences you have and
observe.
%. The clarity with which you communicate your ideas, information, and insights.
Course Co./onents
:xperiential :xercises/ !n class, at times, exercises will be used to illustrate different aspects of working in teams.
This is an important aspect of the course. :xercises will be completed independently, with members of your pro-ect
team, or with members of other teams. Materials completed during these exercises will be included on the
examinations and comprise part of your class participation grade.
Team <ro-ects/ =ou will work in an intact team during the course of the semester. There are six team assignments,
including, a team charter, four case analyses and one class facilitation exercise. :ach of these is described in following
sections and handouts posted on my web page.
0ectures/ 5lass sessions will also include lectures describing current thinking on teams. 5lass lecture material is an
integral part of the course. =ou are responsible for lectures that you miss. :very effort will be made to use
<ower<oint for class lectures, but not all material will be on slides.
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:xamination s
There are two tests during the semester/ a midterm examination and a final examination.
=ou must take both examinations. :ach examination will be in multiple-choice and true8false format. Cuestions will
measure your understanding of the factual material of the course as well as your ability to apply the material. The two
examinations will be e(uivalent in weight. :xamination dates are listed on the schedule on pp.*-+ below. 4e will
review prior to tests to help guide your preparation for the exams.
!f you miss either exam, you will receive a zero. Make-up examinations are given only at the discretion of the
instructor. Dot knowing the date of an examination, a heavy work schedule, or more than one examination on a single
day are not valid reasons for missing the examination.
To determine if it is possible for you to take the makeup, 4ou .ust noti04 t$e instructor t$"t 4ou 5i%% .iss 6or $"e
.issed7 t$e ex".in"tion8 5it$in )+ $ours o0 t$e sc$edu%ed ex".in"tion( This means that you must contact the
instructor at ETA or at home and explain the reason for missing the examination. Missing the examination and failure
to contact the instructor, 5it$in t$e )+9$our /eriod, will result in a zero. Make-up examinations are usually given at
"/.. pm on ;riday.
C%"ss -e"tin#
=ou will be able to choose your seat in class. Dame cards will be distributed to students the first day of class.
Ftudents will be expected to bring these name cards with them each day of class.
I./ort"nt 3"tes
The last day to drop a class is Dov. '. 9nce you are enrolled in class, the instructor will not drop you from this class.
:ach student needs to complete the appropriate forms in the office of the 2epartment of Management to drop the class.

C%"ss 1"rtici/"tion Gr"de
Your course grade has a class participation component that is worth 200 points. 2uring the course of the semester
we will discuss each of the cases in class and do a number of exercises. Fome of the exercises will be competed
outside of class and others will be completed in class. eing in class for case discussions and for these exercises will
count towards your class participation grade. !ndividuals who make solid contributions to class discussions can have
additional points awarded for the participation component. y the same token individuals who do not participate
and8or are disruptive will have points subtracted from the class participation component and if necessary from the total
number of points they earn in class. This means/
Do cell phones in class
0aptops in class-only used for taking notes on slide pages
Do exit and return to class unless it is an emergency. !f you need to leave early?let me know before
class.
COURSE SCHEDULE AND TOPICS
This is likely to change! Additional topics and reading assignments might be covered. Students
are responsible for keeping up with any changes to the course schedule announced by the Instructor
in class or via e-mail.
:ee
;
To/ic Re"din#s & Assi#n.ents
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" !ntroduction, Fyllabus overview, Ma-or
assignments
5hapter " G =our 1roups and Teams
2o :xercise #
Hournal :xercise '
# =our leadership, responsibility, and credibility in
groups and teams
5hapter # G =our Teamwork
Iesponsibility
Hournal :xercises "-#
$ >ow to get started on the task
5hapter $ G The A4orkB in Teamwork
2o :xercise #
Hournal :xercise $
% Enderstanding and building a team within a
system
5ase %."
5hapter % G The ATeamB in teamwork
2o :xercise $
Hournal :xercise $
' !dentifying tasks and finding the information a
team needs
5hapter ' G Task Cuestions and
Iesources
2o :xercises "-#
Hournal summary of research learning
) 5ollaborating in critical analysis of information
5hapter ) G 0ogical and 5ritical
Thinking
5ase Ftudy )." and Hournal
2o :xercise "
* 5ase
:xercise $ in groups
Hournal in groups
Ieview for midterm
+ Thinking creatively and innovative as a team
5hapter * G !nnovative and 5reative
Thinking
:xercise " and Hournal
Midterm :xam
, Thinking critically as a team to solve problems and
make decisions
5hapter + G <roblem Analysis and
2ecision Making
2o :xercise " in groups
Hournal :xercise %
". 5reating positive dialogical climates with verbal
and nonverbal communication
5hapter , G Jerbal and Donverbal
5ommunication
2o :xercises '.a in groups
Hournal :xercises " 3 %

"" 5ontinuation of 5hapter ,
5ontinue 5hapter ,
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"# 5reating positive dialogical climates with listening
and (uestions
5hapter ". G 0istening and
Cuestioning
2o :xercises #-$
Hournal ;orm "..", and write
reflections
"$ :xpectations, realities, and approaches to leading
people
5hapter "" G Teams and 2esignated
0eaders
2o :xercises "-# in groups
Hournal :xercises $ - %
"% Managing the pressures and problems of team
processes
5hapter "# G Team <ressures and
5onflicts
2o :xercises "-$ in groups
<erform :xercise % and Hournal
"' 2ealing with people and organization problems in
teams
5hapter "$ G Team <roblems and
<articipation
2o :xercise $ in group
Hournal :xercise "
") 5ompletion of teamwork
Ieview and ;inal :xam
-e%09M"n"#e.ent -tr"te#ies:
'( Fet a goal-a specific hard goal.
)( 2evelop a strategy to achieve your goal. Think of the different behaviors that are related to goal
achievement, e.g., classroom behavior, studying behavior, integrating school and work, etc. 2evelop a
strategy in each of these areas.
*( Monitor your progress. ;or example, test the accuracy of what you know and assess the breadth of what
you know before the exam or before you hand in assignments. ;or example, use the study (uestions as a
guide to the test (uestions, and other people or the instructor to evaluate your thinking. ! will be happy to
help you during my o00ice $ours or b4 "//oint.ent. Ese me as a resource.
+( Ad-ust strategy to fit the situation. As you monitor your progress and receive feedback, ad-ust your
strategy as needed.
Americans with Disabilities Act (ADA): The University of Texas at Arlington is on record
as being committed to both the spirit and letter of federal eqal opportnity legislation!
reference "blic #a$ %2&112 & The 'ehabilitation Act of 1%(3 as amended. )ith the passage
of federal legislation entitled Americans with Disabilities Act (ADA)* prsant to section 5+4
of the 'ehabilitation Act* there is rene$ed focs on providing this poplation $ith the same
opportnities en,oyed by all citi-ens. As a faclty member* . am reqired by la$ to provide
/reasonable accommodations0 to stdents $ith disabilities* so as not to discriminate on the
basis of that disability. 1tdent responsibility primarily rests $ith informing faclty of their
need for accommodation and in providing athori-ed docmentation throgh designated
administrative channels. .nformation regarding speci2c diagnostic criteria and policies for
obtaining academic accommodations can be fond at $$$.ta.ed3disability. Also* yo may
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visit the 56ce for 1tdents $ith 7isabilities in room 1+2 of University 8all or call them at
91(&2(2&3344.
Acaemic Dish!nest" P!lic": .t is the philosophy of The University of Texas at Arlington
that academic dishonesty is a completely nacceptable mode of condct and $ill not be
tolerated in any form. All persons involved in academic dishonesty $ill be disciplined in
accordance $ith University reglations and procedres. 7iscipline may inclde sspension
or explsion from the University. /1cholastic dishonesty incldes bt is not limited to
cheating* plagiarism* collsion* and the sbmission for credit of any $or: or materials that
are attribtable in $hole or in part to another person* ta:ing an examination for another
person* any act designed to give nfair advantage to a stdent or the attempt to commit
sch acts.0 ;'egents< 'les and 'eglations* 1eries 5+1+1* 1ection 2.2=
St#ent S#$$!rt Ser%ices: The University of Texas at Arlington spports a variety of
stdent sccess programs to help yo connect $ith the University and achieve academic
sccess. These programs inclde learning assistance* developmental edcation* advising
and mentoring* admission and transition* and federally fnded programs. 1tdents reqiring
assistance academically* personally* or socially shold contact the 56ce of 1tdent 1ccess
"rograms at 91(&2(2&41+( for more information and appropriate referrals.
E&C#lt#re P!lic": UT&Arlington has adopted the University email address as an o6cial
means of commnication $ith stdents. Throgh the se of email* UT&Arlington is able to
provide stdents $ith relevant and timely information* designed to facilitate stdent sccess.
.n particlar* important information concerning registration* 2nancial aid* payment of bills*
and gradation may be sent to stdents throgh email. All stdents are assigned an email
accont and information abot activating and sing it is available at $$$.ta.ed3email.
>e$ stdents ;2rst semester at UTA= are able to activate their email accont 24 hors after
registering for corses. There is no additional charge to stdents for sing this accont* and
it remains active as long as a stdent is enrolled at UT&Arlington. 1tdents are responsible
for chec:ing their email reglarly.
E%ac#ati!n Pr!ce#res: .n the event of an evacation of the ?ollege of @siness bilding*
$hen the 2re alarm sonds* everyone mst leave the bilding by the stairs. )ith the 2re
alarm system $e no$ have* the elevators $ill all go to the 2rst Aoor and stay there ntil the
system is trned oB. All those in the >orth to$er side of the bilding shold proceed to the
2re escape stairs located on the Cast and )est sides of that $ing.
'OR DISA(LED PERSONSDplease go to the >ortheast 2re stairs. )e have an Cvactrac:
chair located on the 4
th
Aoor stair$ell. )e have people trained in the se of this chair and
there $ill be someone that $ill go to the 4
th
Aoor to get the chair and bring it to any lo$er
Aoor stair$ell to assist disabled persons. 1hold this be a real emergency* the Arlington Eire
7epartment and UTA "olice $ill also be here to help.
(rie) (i!*ra$h"
7r. Terrance A. )ilens:y has been $or:ing to improve organi-ational fnctioning and pro2tability for
more than thirty years.
8e has $or:ed inside companies in senior leadership capacities* and has conslted extensively in the
areas of leadership assessment and development* exective selection* change management* and team
bilding. 8e has conslted to all levels of management in developing and accelerating bsiness
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strategies throgh exective coaching* sccession planning* team development* and organi-ational
transition management. 8e has broad experience across a variety of indstries inclding
energy and pblic tilities* chemical mining and manfactring* pharmaceticals and medical
eqipment* healthcare and
hospital management* food service* hman resorce management* broadcasting* telecommnications*
retail* and legal services.
8e has $or:ed $ith organi-ations ranging from start&ps to Eortne 5++ companies. .nternationally* he
is most familiar $ith Cropean mar:ets.
"rior to his most recent a6liations* 7r. )ilens:y o$ned and operated a startp bsiness in sta6ng and 8'
management.
@efore that* he had an extensive and varied bsiness career inclding corporate management and
leadership positions i
n mar:eting* sales* and strategic planning. Additionally he has conslted to exectives in transition* focsing
on assessment of
s:ills and interests* leadership development* and career planning and gidance. 8e has served on the
faclty of the gradate
school of the University of Fissori at Gansas ?ity and 1othern 5regon University.
7r. )ilens:y received his @achelor<s degree from ?entral Fethodist University. 8e received his Faster<s
degree and
"h.7. in ?onseling "sychology from the University of Fissori at Gansas ?ity. 8e is a licensed psychologist
in Texas*
Fissori* and Gansas. 8e is a member of the American "sychological Association and the 1ociety of 8man
'esorces
Fanagement. .n addition* he has served as 1ecretary of 'otary .nternational* as @oard Fember of Hnior
Achievement*
as a member of the Fnicipal "lanning ?ommission* as a United )ay Cxective* and as a member of the
?hamber of
?ommerce "resident<s ?ommittee.
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