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Revision 12.

0 RESERVATIONS 11 Page: 1
May 1, 2002 Queues - Genea! "es#i$%ion
Reseva%ion Se#%ion 11: Queues-Genea!
"es#i$%ion &'.S. 11.1(
Sys%e) Po#essing &'.S. 11.2(
As system processing occurs, it may become necessary to notify an automated office
of certain conditions, which require a decision and/or action. This notification is
done by placing items on queue. The item placed on queue can be either of the
following.
PNR
Message
tems can be placed on queue by !"# system processing or by !$# your action.
*i%y+O,,i#e Queuing
%ou must set up each automated city/office with a &eneral 'ueue !&'#. 'ueues can
be constructed separately for each automated city/office according to the type of
item.
The (ost Airline can separate certain queues from the &eneral 'ueue with the 'ueue
Assign !'A# entry. )therwise, all queues, regardless of reason, will be placed on the
&eneral 'ueue.
There is a ma*imum of +, queue reason codes that can be assigned to one office, as
determined by the system parameter -.-MR/. These reason codes can be assigned
as indicated below.
ndi0idually or
n &roups !according to the function#
(ow the queues are assigned will depend on the si1e, organi1ation, responsibilities,
and staffing of each of your offices.
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Ga-ie! Queues Genea! "es#i$%ion May 1, 2002
'o)a% An/ Pioi%y
'ueue items are di0ided into priority and non-priority queues.
A queue item with an actionable date that is within three days of
today's date is considered a priority queue item.
Priority queue items are automatically displayed before non2priority queue items.
3ach item is submitted to queue with a two2letter reason code. The reason code is
used to determine how to sort the messages.
4hich queue to place the item
Reason message to be appended to the item
The reason message has a brief e*planation of why the PNR or message was placed
on queue. Additionally, the number of items remaining on the queue is displayed.
3*ample
PAR001 TIM-LIM TKT (0015)
3*planation of the 3*ample
PAR001 ............... The city and office number associated with the current queue.
TIM-LIM ............. The reason message.
n this e*ample, the queue relates to a Tic5eting type queue.
TKT ...................... The queue reason code.
n this e*ample, the Time 6imit 'ueue.
(0015) ............... The number of items remaining on the queue.
77777777777777777777777777777777777777777777777777777777777
___________________________________________________________
SITA - Ga-ie! .se Gui/e
Revision 12.0 RESERVATIONS 11 Page: 0
May 1, 2002 Queues - Genea! "es#i$%ion
Queue A#%ivi%y Re$o% &'.S. 11.1.1(
&abriel sends messages to you to ma5e sure the number of items on queue does not
become too great. A warning message is sent to the super0isory reports !RP# queue
under the following condition.
A queue reaches 8+9 of its designated limit
4hen this warning message is sent, an indicator is set to pre0ent further warning
messages. This indicator is remo0ed when a queue is wor5ed to below +:9 of its
designated limit.
The limit and the associated printer P; number for each queue is set with the 'ueue
Assign entry. 4hen a queue reaches its designated limit the following action ta5es
place.
". The oldest items are automatically remo0ed from the beginning of the queue
$. tems are printed onto the associated printer until the queue is reduced to
below its warning le0el !+:9 of the queue limit#.
The warning message has the word WARNING followed by a two2letter code of the
queue that has reached its warning le0el.
3*ample
PAR001 SUPVR REPORT (0003)
WARNING TL:
n e*ample abo0e you are wor5ing the -uper0isory Report 'ueue !RP#. %ou ha0e
three additional messages after the warning displayed on your screen. The warning is
ad0ising you that the T6 has reached 8+9 of the limit designated when you set up
the T6 'ueue.
As part of the nightly file maintenance program each day the following action ta5es
place.
The queues are scanned
f the customer desires, a queue acti0ity report is generated
The report is sent to the super0isory queue of the master control office identified as
the associated control group city/office for the office being scanned.
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Ga-ie! Queues Genea! "es#i$%ion May 1, 2002
This report pro0ides information on the following.
". 4hich queues were inacti0e since the last scan.
$. Places an asteris5 !<# to the right of the queue reason code to indicate the
queue is inacti0e.
=. Reports the number of items added during the same period.
3*ample
PAR001 SUPVR REPORT (0012)
QUEUE ACTIVITY REPORT FOR PAR001 920428
GQ 0000 RP 0013 OP 0000 CG 0000 FG 0000
UG 0000 CR 0000 CN 0007 FN 0000 UN 0030
RC 0000 PT 0001 * LS 0000 OR 0000 PC 0000
PR 0000 NA 0000 * SC 0000 * RE 0000 CP 0000 *
The e*ample abo0e indicates that this is the -uper0isor Report for Paris )ffice ::".
t is report number "= and there are "$ !::"$# more reports to be re0iewed. The
following queues ha0e items to be wor5ed>
RP ........ "= tems
CN ........ :8 tems
UN ........ =: tems
PT ......... :" tem
The asteris5 !<# indicates that the queue was not wor5ed since the last scan.
SITA - Ga-ie! .se Gui/e
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May 1, 2002 Queues - Genea! "es#i$%ion
Queue "is$!ay An/ Po#essing
%ou can wor5 only one queue at a time. To start wor5ing a queue ta5e the following
action.
". 3nter the 'ueue -tart entry
$. -pecify which queue you want to wor5
This entry associates you with the queue and displays the first item from the queue.
The ne*t item can be displayed from the queue by one of the following.
". Automatic display after completion of the current item. This processing
applies to the '- 2 'ueue -tart, '/ 2 'ueue /hange,
'; 2 'ueue ;elay, 'N 2 'ueue Ne*t, '6 2 'ueue 6ast and
'? 2 'ueue ?ac5 3ntries.
$. ?y use of the 'ueue Ne*t !'N# entry.
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Ga-ie! Queues Genea! "es#i$%ion May 1, 2002
Queue A##ess Res%i#%ion
'ueue access can be restricted by reason code, thereby, limiting access to a single
user group or a range of user groups. This restriction can be set using the 'ueue
Assign or 'ueue @pdate. 'ueue -tart will not be permitted if the user group was
restricted by the 'ueue Assign or 'ueue @pdate 3ntries.
3ntry
QU RP/PAR001/00567/0200/11
This will restrict this queue from being accessed by any user groups higher than "".
n other words user groups " 2 "" ha0e access to this queue. f for e*ample you are
assigned to user group $" and attempt to wor5 that queue, you will recei0e the
following response.
3ntry
QS RP
Response
085 - User GRP
This same response will apply if you enter '3 or other queue entries.
SITA - Ga-ie! .se Gui/e
Queue Reason *o/es
"es#i$%ion
The reser0ations system queues are described in this section. The information
pro0ided is in the format as follows.
Two letter queue reason code
-ystem displayed queue message descriptor
Te*t to describe the agentsA actions
Processing required to wor5 the queue item
The systemAs queues are di0ided into fi0e basic categories.
". &eneral 'ueues for all types of offices
$. Reser0ations, Telephone -ales, and -er0ice agentsA queues
=. Airport agentsA queues
B. /ontrol agentsA queues
+. Teletype message reCect agentsA queues
These categories are di0ided in this manner for definition purposes only. They are
grouped in what is belie0ed to be logical di0isions as related to the daily wor5
assignments of an airline employee.
3ach &abriel airline must ma5e the following arrangements.
". ;ecide who within the office is responsible for which queues
$. Assign the 0arious queues to their staff to best suit the needs of the airline
This description is in no way meant to ta5e away from the decision ma5ing powers of
the indi0idual &abriel airlineAs management of its staff and their daily wor5
assignments.
Page: 4 RESERVATIONS 11 Revision 12.0
O,,i#e Queuing En%ies May 1, 2002
Genea! O,,i#e Queues
The queues that apply to all agents in all offices are shown the charts on the
following pages.
T5o 6e%%e
Reason *o/e Sys%e) Message "es#i$%o "es#i$%ion
GQ General Queue The default queue for
all queues that have
not been assigned a
specific reason code
for an office. You
should display and
work all items placed
on the GQ.
RP Supervisory Reports Queue System generated
warning messages,
system issued reports,
and agent initiated
broadcast messages.
NOTE: 30ery automated office must ha0e at least a &eneral 'ueue !GQ#. )ther
queues can be assigned as necessary depending on the specific requirements of
each office.
Revision 12.0 RESERVATIONS 11 Page: 7
May 1, 2002 O,,i#e Queuing En%ies
Reseva%ions, Te!e$8one Sa!es An/ Sevi#e Agen%s
Queues
n addition to the &eneral )ffice queues, the following queues apply to all
reser0ations agents, telephone sales agents, passenger sales and ser0ice agents.
T5o 6e%%e
Reason *o/e
Sys%e) Message
"es#i$%o "es#i$%ion
AX ATX REQUEST report of an ir Ta!i "T#$ sale
or a request for an T# service or
a report of an T# cancellation.
CA CAR REQUEST report of a %& sale or a
request for a %& service or
report of a %& cancellation.
DC PRI DUPE report of priority duplicate
checking activity for possible
duplicate bookings for flights
departing within ' days "current
system date ( ) days$ has been
received.
DN NON-PRI DUPE report of non*priority duplicate
checking activity for possible
duplicate bookings for flights
departing current system date ('
days and beyond has been
received.
FQ FARE REQUEST Queuing resulting from a fare
request being sent to your
centrali+ed fare quotation office.
FR FARE REPLY reply has been received from
your centrali+ed fare quotation
office.
HT HTL REQUEST report of a ,otel ",T-$ sale or a
request for a ,T- service or a
report of a ,T- cancellation.
KK REPLY RCVD reply to your segment request,
au!iliary service request, or SS&.
request has been received.
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O,,i#e Queuing En%ies May 1, 2002
Reser0ations, Telephone -ales And -er0ice Agents 'ueues !/ontinued#
T5o 6e%%e
Reason *o/e
Sys%e) Message
"es#i$%o "es#i$%ion
MD MISC DOCS The queuing date for your
/iscellaneous 0ocuments
indicator has been reached.
"T9 T+M+ 0012201334:$
ML MS LIST n agent has requested a multi*
selection be sent to the /- Queue
of your office.
MT MAIL TICKET The queuing date for your /ail
Ticket type of ticketing
arrangement has been reached.
OP OPTION The queuing date for the 1ption
2lement in the 34& has been
reached.
PT PTA 3repaid Ticket dvice queuing has
occurred.
RE PSGR REBOOK control agent moving these
passengers to another flight or
class has initiated a passenger
rebook.
SC SCHEDULE CHG 34& has been affected by a
schedule change.
SR SSR REQUEST report of a non*meal Special
Service &equest "SS&$ request or
cancellation has been received.
SU SUR REQUEST report of a Surface "S5&$
request or cancellation has been
received.
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May 1, 2002 O,,i#e Queuing En%ies
Reser0ations, Telephone -ales And -er0ice Agents 'ueues !/ontinued#
T5o 6e%%e
Reason *o/e
Sys%e) Message
"es#i$%o "es#i$%ion
TL TIM-LIM TKT The T6T- Time -imit date of this
34& has e!pired.
NOTE: 7f the ticketing element of
this 34& is not changed, this
34& will queue again each night
until it is changed.
TT TELETICKETS The queuing date for your
Teleticketing type of ticketing
arrangement has been reached.
TU TUR REQUEST report of a Tour "T5&$ sale or a
request for a T5& service or a
report of a T5& cancellation has
been received.
WC WILL CALL TKT The queuing date for your 8ill %all
type of ticketing arrangement has
been reached.
Page: 12 RESERVATIONS 11 Revision 12.0
O,,i#e Queuing En%ies May 1, 2002
Ai$o% Agen%s Queues
n addition to the &eneral )ffice queues, the queues that apply to all airport agents
are shown in the chart below.
T5o 6e%%e
Reason *o/e
Sys%e) Message
"es#i$%o "es#i$%ion
AT APORT TICKET The queuing date for your irport
Ticket type of ticketing
arrangements has been reached.
This is normally the day of
departure for the passenger
unless an agent has made a
0emand T type ticket entry.
VP VIP Queuing notices of 34&s that
contain an active OSI VIP element
or an active special processing
SSR element of AVI;, ME"A,
ST*R, .MNR, <*;*, <*;R, or
<*;S.
Revision 12.0 RESERVATIONS 11 Page: 10
May 1, 2002 O,,i#e Queuing En%ies
*on%o! Agen%s Queues
n addition to the &eneral )ffice queues, the queues that apply to all control agents
are shown in the charts on the following pages.
T5o 6e%%e
Reason *o/e
Sys%e) Message
"es#i$%o "es#i$%ion
AR AGENCY REVIEW
Queuing notification of all Travel
gency bookings and cancellations.
CP CANCELED
Queuing notification of changed
booking date for a Group 34& or a
cancellation of a Group 34&.
CQ CONTROL
%ontrol agent9s notification of
7nventory /anagement "7/$
changes or manual waitlist
notification.
CR SEGM REQUEST
%ontrol agents notification of
segment requests
DC PRI DUPE
report of priority duplicate checking
activity for possible duplicate bookings
for flights departing within ' days
"current system date ( ) days$ has
been received.
DN NON-PRI DUPE
report of non*priority duplicate
checking activity for possible duplicate
bookings for flights departing current
system date (' days and beyond has
been received.
FF FREQ FLYER
:requent flyer user queue.
FQ FARE REQUEST
Queuing resulting from a fare
request being sent to your
centrali+ed fare quotation office.
GR GROUP REVIEW
Group review queuing.
IH FLT HISTORY
Queuing resulting from a control
agents 7nventory ,istory 2ntries.
LS LIMIT SALES
Queuing resulting from limit sales
processing -S.
ML ML LIST You have requested a multi*
selection list to be generated to the
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O,,i#e Queuing En%ies May 1, 2002
/- Queue of your office.
Revision 12.0 RESERVATIONS 11 Page: 11
May 1, 2002 O,,i#e Queuing En%ies
/ontrol Agents 'ueues !/ontinued#
T5o 6e%%e
Reason *o/e
Sys%e) Message
"es#i$%o "es#i$%ion
NA NEED ADDRESS You have created a 34& for an
airline that does not have any
published Teletype reception or
delivery facilities.
NC NAME CHANGE 4ame change notifications.
NS NO SHOW Queuing of passengers who
were reported as 41 S,18S
by 7nventory 4ame %loseout
2ntries.
NP NO SHOW PROTECTION The 34& is queued to 43 queue
under the following conditions.
;$ has duplicate segment
departing within the 4S0
specified hours )$ has a 0<
status, '$ has continuing
segments and the 4S segment
was T6 or 6-.
NX NO SHOW PREVENTION 7f the flight is closed out and the
segment status was 6- or T6
and changed to 4S the 34& is
queued.
OP OPTION The queuing date for the 1ption
element in the 34& has been
reached.
OR OVERBOOK 1verbooking 4otifications.
PC PROT COVER 3rotective cover queue
notifications.
PR PERM REQUEST 4otification of requests for
permanent request segment
space.
Page: 13 RESERVATIONS 11 Revision 12.0
O,,i#e Queuing En%ies May 1, 2002
/ontrol Agents 'ueues !/ontinued#
T5o 6e%%e
Reason *o/e
Sys%e) Message
"es#i$%o "es#i$%ion
RE PSGR REBOOK control agent moving these
passengers to another flight or class
has initiated a passenger rebook.
RQ RQR segment, au!iliary service, or SS&
request has completed cycle ' of the
automatic &Q& cycles without receiving
a reply.
SA ASR-SKD CHG 34& with an S& seat confirmed
element was not automatically re*
accommodated during schedule change
processing. The 34& needs an agent
to make changes and=or the passenger
needs to be notified.
SC SCHEDULE CHG 34& has been affected by a schedule
change.
SS SSM PROCESSD
The SS Queue is for S%.T :orm created
from an 7ncoming SS/ sent from a third
party flight scheduling system to the
Gabriel ,ost is placed on queue for
manual intervention.
SM SSM REJECT
The S/ Queue is for 7nvalid 7ncoming
SS/ sent from a third party flight*
scheduling system to the Gabriel ,ost.
SP SPECIAL MEAL report of a special meal request has
been received.
TC TKT CHANGE 34& with ticketing arrangements has
been rebooked and the ticketing
arrangements have not been changed.
VP VIP Queuing notices of 34&s that contain
an active OSI VIP element or an active
special service SS& element of AVI;,
=6N", ME"A, ST*R, .MNR, <*;*,
<*;R, or <*;S.
Revision 12.0 RESERVATIONS 11 Page: 1:
May 1, 2002 O,,i#e Queuing En%ies
Te!e%y$e Message Re>e#% *on%o! Agen%s Queues ? '. S.
12.7
n addition to the &eneral )ffice queues, the queues that apply to all Teletype
message reCect control agents are shown in the chart below.
T5o 6e%%e
Reason *o/e
Sys%e) Message
"es#i$%o "es#i$%ion
CN TTY-REJECT Teletype message re>ected due
to content with a non*group
message.
FN TTY-REJECT Teletype message re>ected due
to format with a non*group
message.
UN TTY-REJECT Teletype message re>ected due
to an unable condition related to
a non*group message.
CG TTY-REJECT Teletype message re>ected due
to content with a group
message.
FG TTY-REJECT Teletype message re>ected due
to format with a group message.
UG TTY-REJECT Teletype message re>ected due
to an unable condition related to
a group message.
PF PFS REJECT Teletype containing 3:S
Passenger 'inal Sales
information re>ect.
ST ASR REQUEST Teletype containing an dvance
Seat &eservation "S&$ request
re>ect.
O,,i#e Queuing En%ies &'.S. 11.0(
'ueue entries are used to control distribution of queues and to process items from a
queue. The following queue entries are described in this section.
Su$eviso+*on%o! En%ies
QA ......... 'ueue Assign
QU ......... 'ueue @pdate
QP ......... 'ueue Purge
QM ......... 'ueue Monitor
QH ......... 'ueue (ardcopy
MW .......... Message 4aiting Request
Agen% En%ies
QT ......... 'ueue Total
QS ......... 'ueue -tart
QC ......... 'ueue /hange
QB ......... 'ueue ?ac5
QN ......... 'ueue Ne*t
QL .......... 'ueue 6ast
QR ......... 'ueue Repeat
QE ......... 'ueue 3nter
QD ......... 'ueue ;elay
QO .......... Return Message to )riginator
These categories are defined for the purpose of definition only and are based on
entries required to wor5 the queues. 3ach airlineAs organi1ation dictates the
personnel responsible for wor5ing such queues.
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Queue Message E@a)$!es May 1, 2002
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Revision 12.0 RESERVATIONS 11 Page: 21
May 1, 2002 Queue Message E@a)$!es
Queue ;is%oy
A 'ueue (istory is created when using the entries below that identify who and how
an item was placed on a queue with a manual entry.
". '3> .. 'ueue 3nter
$. '/> . 'ueue /hange
=. ';> . 'ueue ;elay
B. M6> . Multi26ist 'ueue placement
+. 'N> . 'ueue Ne*t
,. '/6R>
4hen entering one of the abo0e queuing entries, a queue history line will be added
showing the city/office, agent number, time and date, and queue placement or M6>
function designator.
Dor e*ample, Agent "BE wor5ing tic5et time limit queue has queue delayed the
following PNR>
ATL001 TIM-LIM TKT (0100)
ATL050 0148 1910 09MAY02 QD "queue history line$
ATL001 50 2040 07MAY02 /US/PID59433
1.LENOX/DONALD H17EZ
2. HA 117 Y WE30JUN ATLDCA HK1 0815 1030
3.B/ATL/770 525 1234
4.TL/1400/09MAY/ATL001
5.ATL001
Also, when placing PNR!s# on a queue using the Multi -election M6> entry
ML:BK/010/20FEB/ATL/Q, the following is an e*ample of the queue history
line>
ATL201 MS-LIST (0027)
ATL001 0041 1454 14FEB02 IML "queue history line$
ATL201 18 2059 22JAN02 /US/PID42015
0.1WOODER/FRANK NM1 JB3CY
2. A1 010 Y WE20FEB ATLLHR HK1 1900 0810+1
3. A1 010 Y FR22FEB LHRAMS HK1 1000 1100
4.B/ATL/TRAVEL POINT 404 552 2222
5.T/11324134324
6.RMK SP JB393
7.ATL201
Page: 22 RESERVATIONS 11 Revision 12.0
Queue Message E@a)$!es May 1, 2002
)nly + lines of queue history will appear on a queued PNR. 3ach additional
historical line will be added to the top and the oldest historical line will be remo0ed.
Dor all other queue items !e*cept PNR# queue history will continue to build.
)nce a queue item is remo0ed from the queue, the queue history is released and
begins anew with future queue placements and changes.
The user parameter @R'(/) determines when requesting hardcopy print of a
queue reason code whether the (istorical Portion of PNR will be printed.
NAME "E'INITION RANGE GA= '.S.
@R'(/) ;etermines when requesting hardcopy print
of a queue reason code whether the
(istorical Portion of PNR will be printed.
" F Remo0e pending items from the queue
by printing the (istorical Portion of
PNR.
: F Remo0e pending items from the queue
by printing the )N6% the Acti0e
Portion of PNR.
: 2 " -ection ""
Revision 12.0 RESERVATIONS 11 Page: 20
May 1, 2002 Queue Message E@a)$!es
Su$eviso+*on%o! En%ies
The queue entries described in this section are normally assigned to
super0isory/control personnel.
Dunctional -pecifications Reference is pro0ided for each entry described in this
manual. Dor detailed information, it is strongly recommended that you refer to the
&abriel Dunctional -pecifications.
n all of the e*amples that follow, the slash ! / # is mandatory unless it is identified as
an optional entry.
Queue Assign - '. S. 11.0.1 &QA(
The 'ueue Assign entry allows you to ta5e the action outlined below.
Associate a specific queue to an office
Associate a printer with that queue
-et the limit for that queue
A specific queue is assigned when there is an ad0antage to ha0ing indi0idual queue
entries separate from the &eneral 'ueue.
-e0eral queues can be lin5ed to one queue. Therefore, processing them as a group
can be done by entering a 'ueue -tart for any one of them.
n order to assign a queue it must not be already assigned. The system parameter
-.-MR/ is currently set at +,. This parameter determines the limit on the number
of queues that can be associated with an office.
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Queue Message E@a)$!es May 1, 2002
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Revision 12.0 RESERVATIONS 11 Page: 21
May 1, 2002 Queue Message E@a)$!es
The following entries are used to set up a queue for an office and/or lin5 se0eral
queues together.
Se% .$ A Queue &Su$eviso Re$o% Queue(
3ntry
QA RP/523/50/PAR001
or
QA RP/523/50/PAR001/R
3*planation of the 3ntry
QA .................... 'ueue Assign function designator
RP .................... The queue that you wish to assign
523 .................. The P; number of the printer associated with this queue reason
code!s#. This is the P; number of the printer where the e*cess
queues will print if this queue should e0er reach its limit.
50 .................... The limit for this queue.
PAR001 .......... The city and office number for this queue assignment.
R ...................... ndicates that the queue is restricted and can only recei0e system
automatic generated messages. This is to pre0ent agents from
sending messages !'3# manually to that specific queue.
Se% .$ A Queue An/ 6inA Queues Toge%8e
3ntry
QA CN/FN/UN /523/300/PAR001
3*planation of the 3ntry
QA .................... 'ueue Assign function designator
CN/FN/UN ...... The queues that you wish to assign. 4hen queues are lin5ed
together as in the e*ample of CN/FN/UN, the code you consider to
be the primary queue should be listed first in the entry.
523 .................. The P; number of the printer associated with the queue!s#. This is
the P; number of the printer where the e*cess queues will print if
this queue!s# should e0er reach its limit.
300 .................. The limit for the queue!s#.
PAR001 .......... The city and office number for this queue assignment.
Page: 23 RESERVATIONS 11 Revision 12.0
Queue Message E@a)$!es May 1, 2002
Po#essing
After assignment, all future messages applicable to the assigned queue go to that
queue. f an indi0idual queue has not been assigned, the queue item defaults to the
&eneral 'ueue !&'#.
The response to a 'ueue Assign entry is a -tart )f 3ntry !G#.
Re>e#%ion Res$onses
ASSIGNED ......................... The queue reason code that you used in your queue
assign entry has already been assigned to this /ity /
)ffice.
MAX REASON .................... %ou ha0e already assigned all of the current queue
reason codes a0ailable in the system. The other
possibility is you ha0e made a typing error and entered
an incorrect combination of characters as a queue
reason code.
Revision 12.0 RESERVATIONS 11 Page: 2:
May 1, 2002 Queue Message E@a)$!es
Queue .$/a%e - '. S. 11.0.0 &Q.(
/onditions may change so that it becomes necessary to change the queue limit of a
queue. n addition, you may also want to change the printer P; number associated
with a queue. The 'ueue @pdate entry allows you to ta5e the action described
below.
". ;isplay the current information assigned to a queue
$. @pdate the information that has already been assigned
3ntry 2 ;isplay 'ueue
QU SC/PAR001
3*planation of the 3ntry
QU .................... 'ueue @pdate function designator
SC .................... The queue to be displayed or updated
PAR001 .......... The city code and office number
77777777777777777777777777777777777777777777777777777777777777777
77777777777777777777777777777777777777777777777777777777777777777
77777777777777777777777777777777777777777777777777777777777777777
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Queue Message E@a)$!es May 1, 2002
Dollowing is the response to the 'ueue @pdate entry for the -chedule /hange 'ueue
for Paris office ::".
Response
QU SC/PAR001/523/100/2516
3*planation of the Response
QU ........................... 'ueue @pdate function designator
SC ........................... 'ueue reason code
PAR001 .................. /ity and office number
523 ......................... P; number of the printer that is currently associated with this
queue
100 ......................... The current limit of this queue
2516 ...................... f this queue is being monitored, this field will display the P;
number of the /RT/P/ that is monitoring the queue. -ince
queue monitoring is optional this will only be displayed if the
monitoring condition e*ists.
77777777777777777777777777777777777777777777777777777777777777777
77777777777777777777777777777777777777777777777777777777777777777
77777777777777777777777777777777777777777777777777777777777777777
)nce you ha0e the information on your screen showing how the queue is currently
set up, you can ma5e the necessary change with the entry shown on the following
page.
Revision 12.0 RESERVATIONS 11 Page: 27
May 1, 2002 Queue Message E@a)$!es
n the following entry you are changing the -chedule /hange !-/# 'ueue limit from
the current setting of ":: to +::.
3ntry 2 @pdate 'ueue
QU SC/PAR001/523/500
3*planation of the 3ntry
QU .................................. 'ueue @pdate function designator
SC .................................. 'ueue that you are updating
PAR001 ......................... The city and office number of the queue to be changed
523 ................................ The P; number of the printer associated with this queue.
This is one of the fields that can be changed with the QU
entry.
500 ................................ The changed limit for this queue. This is one of the fields
that can be changed with the QU entry.
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77777777777777777777777777777777777777777777777777777777777777777
Po#essing
The queue is updated according to your entry.
The response to a 'ueue @pdate entry is a -tart )f 3ntry !G#. %ou can 0erify the
new 0alues with the 'ueue Total !QT# ;isplay.
Re>e#%ion Res$onses
NO QUEUE ............The queue reason code you specified in your entry has not yet
been assign. Therefore, you cannot update it.
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May 1, 2002 Queue Message E@a)$!es
Queue Moni%o - '. S. 11.1.2 &QM(
)ccasionally, there may be a need for you to be notified when a certain number of
items are placed on a particular queue. 4hen setting up a queue monitor on a P;
number, which is a P/2P/M de0ice, the 'M !'ueue Monitor# entry is used to
identify if the P; number being used is a /RT/P/ or a printer. The 'ueue Monitor
entry allows you to ta5e the action described below.
". Assign a /RT/P/ to monitor a queue
$. ;iscontinue the monitoring of a queue
4hen a monitor is set, each time the specified number of items is placed on the
monitored queue, a notice is sent to the /RT/P/ monitoring that queue.
3ntry
QM SC/PAR001/2516/25 "ssign a %&T=3% to monitor a queue$
QM SC/PAR001/2516/25/O "0iscontinue monitoring a queue$
QM SC/PAR001/2516C/10 "ssign a 3%*3%/ %&T=3% to monitor to a queue$
QM SC/PAR001/2516M/10 "ssign a 3%*3%/ 3&74T2& to monitor to a queue$
3*planation of the 3ntry
QM ........................... 'ueue Monitor function designator
SC ........................... The queue that you wish to monitor
PAR001 .................. The city and office number of the queue to be monitored
2516 ...................... The P; number of the /RT/P/ that will be notified when the
queue reaches its monitored limit
C or M ...................... @sed only if terminal is configured with P/2P/M, the P;
number must be identified to show if P; is set up as a
/RT/P/ !/# or a Printer !M#. )nly necessary for setting
monitor, not needed when remo0ing monitor. f not entered,
system defaults to / and identifies P; as /RT/P/.
25 ........................... The number of items that can be placed on the queue before a
notice is sent to the monitoring /RT/P/
O .............................. The letter HOH is used to discontinue !turn off# the monitoring
of the queue
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Queue Message E@a)$!es May 1, 2002
f you attempt to update a queue that is being monitored you will recei0e the
following response. The response below shows the -/ queue for PAR::", which is
associated to printer P; B$:"B is being monitored by P; =++I:. 4hen the -/
queue reaches a limit of $+ messages P; =++I: will be notified.
QU:SC/PAR001/42014/25/MONITOR PID 35590
Po#essing
Monitoring begins when the entry is accepted. f a new monitor is set when a
monitor is already in effect, the new monitor updates and transfers the monitor to the
new monitoring /RT/P/.
The response to the monitor entry is a -tart )f 3ntry !G#. n addition, you will
recei0e a message waiting indicator when the monitoring condition is reached.
Re>e#%ion Res$onse
NO QUEUE ............. %ou ha0e attempted to monitor a queue that has not yet been
assigned to this city office.
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May 1, 2002 Queue Message E@a)$!es
Queue ;a/#o$y - '. S. 11.1.0 &Q;(
Normally, items are routinely wor5ed off the 0arious queues on a daily basis. f an
unusual condition occurs, such as an e*tended electrical power outage the items on
the queue may be no longer 0alid for action. n that case, you may wish to remo0e
the pending items from the queue by printing them. The 'ueue (ardcopy entry
allows you to start or stop the printing of items from a queue.
The user parameter @R'(/) determines when requesting print of a queue whether
the (istorical Portion of PNR will be printed.
)ne !"# F Remo0e the pending items from the queue by printing the (istorical
Portion of the PNR.
Jero !:# F Remo0es the pending items from the queue by printing )N6% the Acti0e
Portion of the PNR.
Pin% A66 I%e)s On T8e S#8e/u!e *8ange - S* Queue
3ntry
QH SC
3*planation of the 3ntry
QH .................... 'ueue (ardcopy function designator
SC .................... 'ueue to be printed
Pin% 'is% 100 I%e)s On T8e S#8e/u!e *8ange - S* Queue
3ntry
QH SC/PAR001/I/100
3*planation of the 3ntry
QH ........................... 'ueue (ardcopy function designator
SC ........................... 'ueue to be printed
PAR001 .................. The city and office number of the queue to be printed. This is
optional, if not specified the system defaults to the city and
office of your current sign2in.
I .............................. )ptional nitiate !start# printing indicator, used when you wish
to specify a number of items to be printed. ;efault is all items
pending on the specified queue.
100 ......................... Number of items to be printed !)ptional#.
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Queue Message E@a)$!es May 1, 2002
Te)ina%e &S%o$+En/( Pin%ing I%e)s On S#8e/u!e *8ange - S*
Queue
3ntry
QH SC/PAR001/T
3*planation of the 3ntry
QH ........................... 'ueue (ardcopy function designator
SC ........................... 'ueue to be printed
PAR001 .................. The city and office number of the queue to be printed. This is
optional, if not specified the system defaults to the city and
office of your current sign2in.
T .............................. )ptional terminate !end# printing indicator. f not specified all
items on the queue will be printed.
Po#essing
'ueue items are printed onto the printer that is associated with this queue. ncluded
in the response header line will be the P;, Agent and )ffice Number requesting the
print out.
NOTE: )nce queue items are remo0ed from the queue, they are placed in the
systems paging files for deli0ery to the printer. The Terminate Print entry
cannot be used to re0erse the printing process.
The screen response to the '( entry is a -tart )f 3ntry !G#.
Re>e#%ion Res$onses
NO QUEUE ............. The specified queue does not e*ist for this city office.
Revision 12.0 RESERVATIONS 11 Page: 01
May 1, 2002 Queue Message E@a)$!es
Queue Puge - '. S. 11.0.2 &QP(
%ou may find that the queue assign arrangement that you used to set up queues for
an office is not desirable. %ou ha0e lin5ed certain queues together and now you wish
to change that arrangement. The 'ueue Purge entry allows you to ta5e the following
action>
". delete or unassign a specific queue for an office
$. remo0es a JJ address associated to that queue from the JJM file.
f se0eral queues ha0e been lin5ed you can purge them all by purging the primary
queue.
NOTE: A queue cannot be purged until all pending queue items ha0e been
remo0ed from the queue. The 'ueue ;elay entry does not remo0e an item
from queue.
3ntry
QP AX/PAR011
3*planation of the 3ntry
QP ........................... 'ueue Purge function designator
AX ........................... The queue to be purged
PAR011 .................. /ity and office of the queue to be purged. This is optional, if
not specified the system defaults to the city and office of your
current sign2in.
Page: 03 RESERVATIONS 11 Revision 12.0
Queue Message E@a)$!es May 1, 2002
Po#essing
The specified queue is deleted from the specified city/office. All future messages for
this will default to the &eneral 'ueue !&'# until the queue reason code is
reassigned.
Res%i#%ions
The response to the 'ueue Purge entry is a -tart )f 3ntry !G#.
Re>e#%ion Res$onses
Q NOT EMPTY .................. There are items pending to be wor5ed on the queue that
you tried to purge. All pending items must be remo0ed
from the queue before it can be purged.
NO QUEUE ......................... The queue you are attempting to purge has not been
assigned to this city/office.
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May 1, 2002 Queue Message E@a)$!es
Vie5, Pin% an/ "e!e%e Messages 'o) A *RT O
Pin%e ? Q.E:VPI", Q.E:BPI"
The '@3> entry is used to 0iew, print and delete messages on a physical de0ice
queue !/RT/P/ or Printer#. n addition, it can be used to delete items from an )ffice
'ueue.
The QUE:VPID entry is used to view messages queued on a physical de0ice
queue.
The QUE:XPID entry is used to delete messages queued from a physical
de0ice queue.
Restriction> @ser groups "2"", "$".
3ntry K Liew or Print messages from a P;
QUE:VPID/34211/3/10/H 54321
3*planation of the 3ntry
QUE: .......... Dunction designator
VPID/ ........ Liew/Print messages on P;' !mandatory#
34211/ ...... P; number !mandatory#
3/ ............... Priority of message to display !optional#. f not specified, message
with the highest priority is displayed.
10/ ............. Number of messages to display !optional#. f not specified, only one
message is displayed, ma*imum +: messages.
H ................ Print to (ardcopy de0ice !optional#.
54321 ....... (ardcopy de0ice P; number. 4hen optional P; number is not
specified, response is sent to the associated hardcopy de0ice.
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Queue Message E@a)$!es May 1, 2002
3ntry K ;elete messages from a P;'
QUE:XPID/42153/3/10
3*planation of the 3ntry
QUE: .......... Dunction designator
XPID/ ........ ;elete messages off a P;' !mandatory#
42153/ ...... P; number !mandatory#
3/ ............... Priority of message !mandatory#
10/ ............. Number of messages, ma*imum $:: messages !mandatory#
NOTE: t is not possible to reco0er messages once they ha0e been deleted from the
P;. An ad0isory queue item is placed on the master control RP queue each
time the MP; is used to indicate that a delete has been done.
Response K Ad0isory message on RP queue
PAR001 SUPVR REPORT (0000)
DATE- 30JUN TIME- 1946 OFFICE- PAR001 AGENT- 0001 PID- 45678
PERFORMED QUEUE CLEAR QUE:XPID/42153/3/10
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May 1, 2002 Queue Message E@a)$!es
"e!e%e I%e)s 'o) An O,,i#e Queue ? Q.E:BQR*
The '@3>M'R/ entry is used to delete items from an office queue. t is restricted
to @ser groups "2"", "$".
3ntry K ;elete items from an office queue
QUE:XQRC/FRA002/GQ/10
3*planation of the 3ntry
QUE: .......... Dunction designator
XQRC .......... -ub2function to delete items off a specified office queue !mandatory#
FRA002 ...... /ity code and office number !mandatory#
GQ ............... 'ueue reason code !mandatory#
10 ............... Number of items to delete. f a number is not specified, all items will
be deleted.
NOTE: t is not possible to reco0er items once they ha0e been deleted from the
queue. An ad0isory queue item is placed on the master control RP queue each
time the M'R/ is used to indicate that a queue reason code has been deleted.
Response 2 Ad0isory message on RP queue
PAR001 SUPVR REPORT (0000)
DATE- 30JUN TIME- 1941 OFFICE- BUD001 AGENT- 0001 PID- 12345
PERFORMED QUEUE CLEAR QUE:XQRC/PAR001/GQ
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Revision 12.0 RESERVATIONS 11 Page: 21
May 1, 2002 Queue Message E@a)$!es
Message <ai%ing ReCues% &M<(
The message waiting request is used along with the 'ueue Monitor entry to display
the notices of queues that are being monitored. t can also be used to display
messages that are sent to the screen by system processing.
3ntry
MW
3*planation of the 3ntry
MW .......... Message 4aiting entry
Po#essing
The unsolicited message is displayed on your screen.
NOTE: n place of typing the two characters M4 and pressing the transmit 5ey
!three 5eystro5es# you can use the following short cut. Most /RT 5eyboards
ha0e a special 5ey for message waiting !M-& 4AT# which produces all of
these actions with one 5eystro5e.
Re>e#%ion Res$onses
Q ON HOLD .......... ;ue to a system problem /entral -ite Personnel ha0e placed
this queue on hold. ;eli0ery of these items is delayed until the
system problem can be resol0ed.
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May 1, 2002 Queue Message E@a)$!es
Agen% En%ies
The queue entries described in this section are normally assigned to sales and/or
ser0ice personnel.
Dunctional -pecifications Reference is pro0ided for each entry described in this
manual. Dor detailed information, it is strongly recommended that you refer to the
&abriel Dunctional -pecifications.
n all of the e*amples that follow the slash ! / # is mandatory unless it is identified as
an optional entry.
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May 1, 2002 Queue Message E@a)$!es
Queue To%a! - '. S. 11.1.1 &QT(
The 'ueue Total entry allows you to display information about the queues assigned
to an office. The entry can be used to request a display of A66 queues for an office.
t can also be used more selecti0ely to display only A/TL3 queues for an office. n
addition, it can be used by selected personnel to display the status of queues for other
cities/offices. Dor this reason, the entry has se0eral formats.
"is$!ay A66 Queues o, Dou O,,i#e
3ntry
QT
"is$!ay A66 Queues o, Ano%8e O,,i#e
3ntry
QT PAR002
"is$!ay A66 o, %8e A*TIVE Queue I%e)s ,o Dou O,,i#e
3ntry
QT A
"is$!ay A66 o, %8e A*TIVE Queue I%e)s ,o Ano%8e O,,i#e
3ntry
QT A/PAR002
3*planation of the 3ntry
QT ........................... 'ueue Total function designator to display all queue reason
codes assigned to the city and office of your current sign2in.
QT A ...................... 'ueue Total function designator to display all queue reason
codes that ha0e acti0e items pending for the city and office of
your current sign2in.
QT PAR002 .......... 'ueue Total function designator to display all queue reason
codes assigned to one of your other offices !not the city/office
of your current sign2in#.
QT A/PAR002 ...... 'ueue Total function designator to display all queue reason
codes that ha0e acti0e items pending for one of your other
offices !not the city/office of your current sign2in#.
Page: 23 RESERVATIONS 11 Revision 12.0
Queue Message E@a)$!es May 1, 2002
NOTE: The /)N6NN record of your /RT/P/ and your personal agent record
must allow you to sign2in to the other city/office. )therwise, you cannot wor5
the queues of another office.
Response
GQ 0001 0100 P CA 0002 0500 CA/HT
3*planation of the Response
GQ .................... 'ueue reason code for the &eneral 'ueue
0001 ............... The number of items pending to be wor5ed that are assigned to the
&'
0100 ............... The ma*imum limit of the &' 'ueue
P ...................... The Print indicator. This is only displayed while a queue is being
printed
CA .................... 'ueue reason code for the /AR au*iliary ser0ice code
0002 ............... The number of items pending to be wor5ed that are assigned to the
/A and (T queues
0500 ............... The ma*imum limit of the /A 'ueue
CA/HT ............. The indication that the /A and the (T queues ha0e been lin5ed by
the 'ueue Assign entry
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Re>e#%ion Res$onses
ILLEGAL ............... The customer number of your /RT/P/ and that of the
city/office you entered in the QT entry do not match.
Revision 12.0 RESERVATIONS 11 Page: 2:
May 1, 2002 Queue Message E@a)$!es
Queue S%a% - '. S. 11.2 &QS(
The 'ueue -tart entry allows an agent to be associated with a queue and to display
the first item from that queue. The agent continues to be associated with that queue
until the association is ended with a 'ueue 3nd entry. The 'ueue 3nd entry must be
attached to a QN, QC, QD, QB or QO entry.
Queue S%a% %o -e Asso#ia%e/ 5i%8 an I%e) ,o Dou O,,i#e
3ntry
QS TL
3*planation of the 3ntry
QS .................... 'ueue -tart function designator
TL .................... The queue you wish to begin wor5ing
Queue S%a% %o -e Asso#ia%e/ 5i%8 a Non-Pioi%y I%e) ,o Ano%8e O,,i#e
3ntry
QS TL/PAR004/N
3*planation of the 3ntry
QS ........................... 'ueue -tart function designator
TL ........................... The queue you wish to begin wor5ing
PAR004 .................. )ptional slash and city and office number of the queue. f no
city and office is included the default is the city and office of
your current sign2in.
N .............................. )ptional slash and non2priority indicator. f not included the
default is the ne*t priority queue item.
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Page: 24 RESERVATIONS 11 Revision 12.0
Queue Message E@a)$!es May 1, 2002
3ntry
QS TL
Response
Dollowing is an e*ample of a 'ueue item you would see as a result of the 'ueue
-tart !QS# entry for the T6 'ueue for your current sign2in.
PAR001 TL TIM-LIM (0010)
1. HOWARD/A MR
2. HA678Y TU 15JAN PARJFK HK1 0845 1155
3. TL/1200/12JAN/PAR001
4. B/PAR/ 761 5461 EXT 410
The response indicates your ha0e signed into Paris office ::". %ou are wor5ing the
Tic5eting Time 6imit !T6# 'ueue and there are ten !::":# more items on this queue
to be wor5ed. After contacting the passenger you must ta5e the steps outlined
below.
" Ma5e new tic5eting arrangements with the passenger
$ /hange the tic5et time limit in this PNR
= 3)T
B ;isplay the ne*t queue item with the 'N entry
Po#essing
The system displays the ne*t item from the selected queue.
Re>e#%ion Res$onses
NO QUEUE ......................... The queue reason code you specified in your QS entry
has not yet been assigned to this city/office.
QUEUE EMPTY .................. There are no items on queue to display
WORKING QUEUE ............. %ou ha0e already associated yourself with a queue.
Therefore, you need to end that association before
beginning another association.
ILLEGAL ........................... %our customer number or /RT/P/ record or agent
record does not match with the customer number of the
city/office in your QS entry.
Revision 12.0 RESERVATIONS 11 Page: 27
May 1, 2002 Queue Message E@a)$!es
Queue Ne@% - '. S. 11.2.2 &QN(
The 'ueue Ne*t entry allows you to remo0e the queue item that is currently being
displayed from the queue and display the ne*t item from the queue. An option is
a0ailable to end your association with the current queue. Another option permits you
to end your association with the current queue and begin wor5ing another queue. f
the 'ueue Ne*t entry is used when the /RT/P/ was not associated with a queue, it
acts as a 'ueue -tart entry. /aution should be e*ercised when using the 'ueue Ne*t
entry.
"is$!ay Ne@% Queue I%e) 'o) T8e *uen% Queue
3ntry
QN
3*planation of the 3ntry
QN ......................... 'ueue Ne*t function designator
"is$!ay Ne@% Non-Pioi%y Queue I%e) 'o) %8e *uen% Queue
3ntry
QN/N
3*planation of the 3ntry
QN ......................... 'ueue Ne*t function designator
N ........................... )ptional slash and non2priority indicator. f not used the ne*t
priority queue item is displayed.
Page: 10 RESERVATIONS 11 Revision 12.0
Queue Message E@a)$!es May 1, 2002
"o NOT "is$!ay T8e Ne@% Queue I%e), En/ Asso#ia%ion <i%8 T8is Queue
3ntry
QN/E or QNE
3*planation of the 3ntry
QN ......................... 'ueue Ne*t function designator
E ........................... The end queue association indicator. t is used to end your
association with the current queue.
*8ange 'o) *uen% Queue, "is$!ay Ne@% Queue I%e) 'o) Ano%8e
Queue
3ntry
QN RP
3*planation of the 3ntry
QN ......................... 'ueue Ne*t function designator
RP ......................... )ptional queue reason code of another queue. This permits you
to end your association with the present queue and begin to
display items from the new queue.
Re>e#%ion Res$onses
NO DISPLAY ...... ndicates that you ha0e entered a QN entry before entering a QS
entry along with the queue reason code with which you wish to
be associated.
Q EMPTY ............. ndicates that there are no more items on this queue reason code.
Revision 12.0 RESERVATIONS 11 Page: 11
May 1, 2002 Queue Message E@a)$!es
Queue "e!ay - '. S. 11.2.0 &Q"(
4hile wor5ing your queues you may need to delay the display of a queue item to a
later time or date. The 'ueue ;elay entry allows you to delay the processing of a
displayed queue item. The QD entry places the item at the end of the list of the
current items on the queue that you are wor5ing. An option allows you to delay the
queue item until a later time and/or a later date.
3ntry 2 ;elay The 'ueue tem And Place t At The 3nd of the /urrent 'ueue
QD
3*planation of the 3ntry
QD ............... 'ueue ;elay function designator. Mo0es the item on queue to the end
of the queue.
3ntry 2 ;elay Process 'ueue tem, ;ate, Time, /hange tem To A Priority Type
'ueue, 3nd Association 4ith This 'ueue
QD 13SEP/1130/E
3*planation of the 3ntry
QD .................... 'ueue ;elay function designator
13SEP ............. )ptional date to delay the currently displayed queue. This date can
be any date in the range of tomorrowAs date through tomorrowAs
date plus , days in the future.
1130 ............... )ptional slash and optional time. Range is :::" 2 $=+I.
E ...................... )ptional end queue association indicator is used to end your
association with this queue.
Re>e#%ion Res$onses
NO DISPLAY ........ ndicates that you ha0e entered a QD entry before entering a QS
entry along with the queue reason code with which you wish to
be associated.
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Revision 12.0 RESERVATIONS 11 Page: 10
May 1, 2002 Queue Message E@a)$!es
Queue 6as% - '.S. 11.2.2 &Q6(
The 'ueue 6ast entry !QL# allows you to redisplay the last queue item that was
displayed and remo0ed using the 'ueue Ne*t entry !QN#. The QL entry is only 0alid
following a QN entry and will result in the following processing.
f the pre0ious queue item displayed was the last item on queue and the
response Queue Empty was returned
the QL entry will redisplay the pre0ious queue item.
f a queue item is currently displayed when QL is entered the system will
process a QD to return the currently displayed item to the queue
the queue item pre0iously displayed will be returned to the screen.
t is important to note when QL is used to redisplay a queue item, the queue header
line will not include the number of items remaining on queue. As a result, the display
format will be the same as when a queue is displayed using the QR entry. Additionally,
the response 647 - NO QUEUE ITEM SAVED will be returned if QL is used
after any queue entry other than QN, and indicates queue last processing cannot be
done.
3ntry 2 ;isplay The 6ast 'ueue tem After 3ntering A QN entry
3ntry
QL
3*planation of the 3ntry
QL ......................... 'ueue 6ast function designator
Re>e#%ion Res$onses
647 - NO QUEUE ITEM SAVED ........ ndicates QL was used after any queue
entry other than QN. Therefore, the
queue last processing cannot be done.
Page: 12 RESERVATIONS 11 Revision 12.0
Queue Message E@a)$!es May 1, 2002
ATL201 TIM-LIM TKT
013 ATL201 15 2045 28MAR02 K
001 ATL201 15 1612 22MAR02 /US/PID42020
1.GREENE/GEORGE(UM5)(001) JXZ12
010 2. A1 010 Y SU31MAR02ATLLHR HK1 1900 0810+1
TK(010) HK(012)
001 3.H/ATL/770-1234567
001 4.TL/1800/29MAR02/ATL201
010 5.SSR CHML A1 HK1 ATLLHR 0010Y31MAR.HOT DOG
KK(010) HK(012)
+
3ntry
QN
%ou remo0ed the PNR from queue !'N# in error and now wish to bring it bac5
!'6#.
3ntry
QL
Response
ATL201 TIM-LIM TKT
013 ATL201 15 2045 28MAR02 K
001 ATL201 15 1612 22MAR02 /US/PID42020
1.GREENE/GEORGE(UM5)(001) JXZ12
010 2. A1 010 Y SU31MAR02ATLLHR HK1 1900 0810+1
TK(010) HK(012)
001 3.H/ATL/770-1234567
001 4.TL/1800/29MAR02/ATL201
010 5.SSR CHML A1 HK1 ATLLHR 0010Y31MAR.HOT DOG
KK(010) HK(012)

-ince you had made no other entries the '6 return the PNR to so that you can ma5e
the necessary changes.
Revision 12.0 RESERVATIONS 11 Page: 11
May 1, 2002 Queue Message E@a)$!es
Queue *8ange - '. S. 11.2.: &Q*(
At times it may be con0enient to change a displayed queue item from one queue to
another. t may be a queue item you wish your super0isor to re0iew. n addition, it
may be a queue item you wish to separate from the current queue to another for
consideration later in the day. The 'ueue /hange entry allows you to place a
displayed queue item on another queue. The other queue can be for the same office
or for any other host office in the system.
Move Queue I%e) To Ano%8e Queue In Dou O,,i#e
3ntry
QC RP
Move Queue I%e) To Ano%8e Queue an/ O,,i#e
3ntry
QC RP/PAR003
Move Queue I%e) To Ano%8e Queue An/ A// As A Non-Pioi%y Queue
I%e)
3ntry
QC RP/PAR003/N
Move Queue I%e) To Ano%8e Queue, A// As A Pioi%y I%e) An/ En/ Dou
Asso#ia%ion <i%8 T8is Queue
3ntry
QC RP/PAR003/P/E
Page: 13 RESERVATIONS 11 Revision 12.0
Queue Message E@a)$!es May 1, 2002
3ntry
QC RP
3*planation of the 3ntry
QC .................... 'ueue /hange function designator
RP .................... The new queue where this queue item is to be placed
3ntry
QC RP/PAR003/N
3*planation of the 3ntry
QC .................... 'ueue /hange function designator
RP .................... The new queue where this queue item is to be placed
PAR003 .......... )ptional new city and office that is to recei0e this queue item. f
not specified the system defaults to the city and office of your
current sign2in
N ...................... The optional non2priority indicator. f not used the segment or
au*iliary ser0ice date will determine if the item is considered a
priority item.
3ntry
QC RP/PAR003/P/E
3*planation of the 3ntry
QC .................... 'ueue /hange function designator
RP .................... The new queue where this queue item is to be placed
PAR003 .......... )ptional new city and office that is to recei0e this queue item. f
not specified the system defaults to the city and office of your
current sign2in.
P ...................... The optional priority indicator. f not used the segment or au*iliary
ser0ice date will determine if the item is considered a priority item.
E ...................... The end queue association indicator used to end your association
with the current queue.
Revision 12.0 RESERVATIONS 11 Page: 1:
May 1, 2002 Queue Message E@a)$!es
Po#essing
The item is placed on the designated queue. The ne*t queue item is displayed unless
you selected the H3H option as part of your entry.
%ou will recei0e one of the three responses listed below depending on whether you
included the H3H option as part of your entry.
". f the association with the queue item is ended
2 the response is a -tart )f 3ntry !G#.
$. f the association with the queue item is not ended and additional items remain
on queue
2 the response is a display of the ne*t item from the queue.
=. f the association with the queue item is not ended and no additional items
remain on queue
2 the response is Q EMPTY.
Re>e#%ion Res$onses
NO DISPLAY ........ %ou entered a '/ entry before you displayed a queue item.
Page: 14 RESERVATIONS 11 Revision 12.0
Queue Message E@a)$!es May 1, 2002
QN, Q", Q* *o)-ina%ion RT+*, RT+N Re%ieva! O$%ions
'N, '; and '/ can be used with the RT option to retrie0e the complete 0ersion
of the ne*t PNR type queue with one entry. New options> RT// RT/N RT//N
RT/N/. -ee e*amples below>
3ntry 2 Remo0es displayed queue, displays ne*t queue with the complete 0ersion of
the PNR.
QN RT/C
3ntry 2 ;elays displayed queue, displays ne*t queue with the complete 0ersion of
the PNR.
QD RT/C
3ntry 2 Remo0es displayed queue, displays ne*t queue with the indi0idual names in
the group PNR.
QN RT/N
3ntry 2 ;elays displayed queue, displays ne*t queue with the indi0idual names in
the complete 0ersion of the group PNR.
QD RT/NC
3ntry 2 /hanges displayed queue to specified queue/city/office, displays ne*t queue
with the complete 0ersion of the PNR.
QC KK/LON001/RT/C
Revision 12.0 RESERVATIONS 11 Page: 17
May 1, 2002 Queue Message E@a)$!es
Queue Re$ea% - '. S. 11.2.1 &QR(
;uring your normal wor5 routine you may be required to use your screen for
acti0ities other than wor5ing queues. Dor e*ample, to answer a telephone sales call,
you must ignore the PNR on queue to reconfirm a passenger, request a passenger
list, chec5 an a0ailability and so forth. After completing the non2queue acti0ity you
can use the 'ueue Repeat entry to re2display the queue item that was most recently
displayed. The difference in the 'R and the '6 is the 'R is used when you went out
of the queues to do another acti0ity and the '6 is used while you are wor5ing a
queue and you remo0ed the PNR in error.
ATL201 TIM-LIM TKT
ATL201 15 1622 22MAR02 /US/PID42020
1.ZANG/THERESA 2.ZANG/RACHEL CHD(5YRS) JXZ7Q
3. A1 010 Y SU31MAR02ATLLHR HK2 1900 0810+1
4.H/ATL/770 452 1469
5.TL/1800/29MAR02/ATL201
6.RMK SP 1 H4SB4
7.ATL201
3ntry
IG
3ntry
QR
3*planation of the 3ntry
QR .................... 'ueue Repeat function designator
ATL201 TIM-LIM TKT
ATL201 15 1622 22MAR02 /US/PID42020
1.ZANG/THERESA 2.ZANG/RACHEL CHD(5YRS) JXZ7Q
3. A1 010 Y SU31MAR02ATLLHR HK2 1900 0810+1
4.H/ATL/770-452 1469
5.TL/1800/29MAR02/ATL201
6.RMK SP 1 H4SB4
7.ATL201
Re>e#%ion Res$onses
NO DISPLAY ........ ndicates that you ha0e entered a QR entry before entering a
QS or a QN entry along with the queue reason code with that
you wish to be associated.
Page: 30 RESERVATIONS 11 Revision 12.0
Queue Message E@a)$!es May 1, 2002
This page intentionally left blan5.
Revision 12.0 RESERVATIONS 11 Page: 31
May 1, 2002 Queue Message E@a)$!es
Queue En%e - '. S. 11.1.2 &QE(
The purpose of the 'ueue 3nter entry is to place a PNR on a specified queue for an
office. n addition, it can be used to distribute a message to the RP !-uper0isory#
queue using the queue broadcast capability.
?roadcast messages cannot be sent to a RP 'ueue that was restricted by the 'ueue
Assign entry.
3ntry 2 ;eli0er a broadcast message to the RP 'ueue of your office.
QE RP
TEXT OF MESSAGE TO BE SENT
3ntry 2 ;eli0er a broadcast message to the RP 'ueue of another office.
QE RP/FRA010
TEXT OF MESSAGE TO BE SENT
3ntry 2 ;eli0er a broadcast message to the RP 'ueue of all automated offices.
QE RP/ALL
TEXT OF MESSAGE TO BE SENT
3ntry 2 ;eli0er a broadcast message to the RP 'ueue of all automated offices in
Paris.
QE RP/ALL/PAR
TEXT OF MESSAGE TO BE SENT
3ntry 2 ;eli0er a broadcast message to the RP 'ueue of all automated offices
numbered ::" 2 :"$ in all cities.
QE RP/ALL/001-012
TEXT OF MESSAGE TO BE SENT
Page: 32 RESERVATIONS 11 Revision 12.0
Queue Message E@a)$!es May 1, 2002
QE PNR No% "is$!aye/
-ometimes it becomes con0enient and/or necessary to place a PNR on queue for
your own office or another one of your offices. This is done by placing the PNRs
record locator on a specified queue for an office. %ou will want to add remar5s to
the PNR as to why you are placing this PNR on queue.
3ntry 2 Place a PNR on a queue in your own office.
QE RP//HC45J
3*planation of the 3ntry
QE ........................... 'ueue 3nter function designator
RP ........................... The queue where the PNR record locator will be placed
/ .............................. The e*tra slash is required when the office is omitted from the
entry
/HC45J .................. The mandatory slash and the PNR system reference
identification number !&abriel record locator#.
3ntry 2 Place a PNR on a queue for another of your offices.
QE KK/PAR010/HC45J/10SEP/1130
3*planation of the 3ntry
QE ........................... 'ueue 3nter function designator
KK ........................... The queue where the PNR record locator will be placed
/PAR010 ............... The optional city/office and mandatory slash used to define the
city and office to recei0e the queue. f not specified the system
defaults to the city and office of your current sign2in.
/HC45J .................. The mandatory slash and the PNR system reference
identification number !&abriel record locator#.
10SEP .................... )ptional date to queue the PNR. This date can be any date in
the range of tomorrowAs date through tomorrowAs date plus ,
days in the future.
1130 ...................... )ptional slash and optional time. Time range is :::" 2 $=+I.
The response to a successful entry is a -tart )f 3ntry !>#. The PNR record locator
is placed on the specified queue of the city/office at the time specified. f no delay is
selected, the PNR is queued immediately.
Revision 12.0 RESERVATIONS 11 Page: 30
May 1, 2002 Queue Message E@a)$!es
QE A "is$!aye/ PNR
This entry is used to queue a displayed PNR without including a record locator and
recei0e a response showing the city/office to which the PNR is to be queued.
3ntry " below shows how to queue a displayed PNR to the RP queue in your sign2in
office. t is mandatory to include a slash in place of each option you omit.
3ntry " 2 'ueue to /RT associated office !PAR::"#
QE RP///02JUL
3*planation )f The 3ntry
QE ............... 'ueue 3nter Dunction ;esignator
RP ............... ;estination 'ueue reason code
/ .................. The e*tra slash holds the place of the missing queue destination field.
Mandatory when the queue destination office is not included and date
is specified.
/ .................. The e*tra slash holds the place of the missing record locator.
Mandatory when a PNR record locator is not included and queue date
is specified.
/ .................. -lash
02JUL ........ ;ate !optional#. 4hen a date is not specified, the message or PNR is
placed on queue immediately.
Response
QUEUE TO PAR001 - RP
Page: 32 RESERVATIONS 11 Revision 12.0
Queue Message E@a)$!es May 1, 2002
3ntry $ 2 'ueue the displayed PNR to DRA::B
QE RP/FRA004//02OCT/0800
3*planation )f The 3ntry
QE ............... 'ueue 3nter Dunction ;esignator
RP ............... ;estination 'ueue reason code
/ .................. -lash
FRA004 ...... 'ueue destination office
/ .................. The e*tra slash holds the place of the missing record locator.
/ .................. -lash
02OCT ........ ;ate !optional#. 4hen a date is not specified, the message or PNR is
placed on queue immediately.
0800 .......... Time !optional#. 4hen time is not specified, the PNR is placed on
queue immediately !on date requested#.
Response
QUEUE TO FRA004 - RP
Re>e#%ion Res$onses
Q TYPE .................. ndicates the queue has been restricted from accepting a '3
entry.
Revision 12.0 RESERVATIONS 11 Page: 31
May 1, 2002 Queue Message E@a)$!es
Queue =a#A - '. S. 11.2.3 &Q=(
The system automatically processes incoming reser0ations sales and ser0ice messages
according to the ATA/ATA Reser0ations nterline Message Procedures 2 Passenger
!ARMP# standards. The indi0idual elements of all incoming messages are 0alidated
against these ARMP standards. Any message that the system is unable to process
will be reCected. Messages can be reCected if the message for the following reasons.
Not in ARMP format
An error in content or format
These messages are sent to the message reCect queues of /N, DN, @N, /&, D&, or
@&.
The processing of each incoming message in0ol0es the 0erification of all elements
contained in that message. 3ach line of the message is e*amined to determine what
type of element it contains. n regards to the segment element, all segments are
chec5ed to insure that they are in proper date order. 4hen segments are not in date
order the system arranges the segments in date order so that so that the system will
not reCect the message to the /N queue with a continuity error.
NOTE: An ARNN segment is considered to be the same date as the segment
following the ARNN. After this sort is made, the rest of the segments are
sorted by date.
4or5ing the message reCect queues is a two2step process. %ou must ta5e the
following action.
". /orrect the error or problem with a reCected message
$. Return the message to the system for processing using the 'ueue ?ac5 entry
%ou begin to wor5 these queues with the QS entry. 4hen you are wor5ing a
Teletype ReCect 'ueue, in addition to the QN, QL, QC, QD, you will also use QB,
QO 3ntries.
The length of the reCected message and the si1e of the screen determine if the reCected
message can be fully displayed on the screen.
Page: 33 RESERVATIONS 11 Revision 12.0
Queue Message E@a)$!es May 1, 2002
f the reCected message cannot be completely displayed.
". ;isplays the portion of the message that can be displayed
$. -tores the remainder of the message in the paging memory
;epending on whether the queue display is more than one screen of information ,
you can use one of two formats outlined on the following pages for either a single
page display or a multiple page display.
At the beginning of each wor5ing shift you will need to plan your daily wor5
schedule by chec5ing for acti0e queues using the 'ueue Total entry.
-tep " 2 'ueue Total Acti0e 'ueues )nly
QT A
Dirst you will determine the numbers of queues to be wor5ed. Ne*t you will select
the particular queue you wish to begin wor5ing using the 'ueue -tart entry.
-tep $ 2 'ueue -tart Teletype ReCect 'ueue
QS CN
Response
MIA001 TTY REJECT (0010) NO NAME >QB:E
HDQRMHA
.HDQRMDL 121456
HDQDL YNX2CD
SANDERS/B MR
DL200Y12JAN LAX
HA507Y12JAN MIAFRA NN1
The e*ample abo0e is a single page display !No paging memory#.
Revision 12.0 RESERVATIONS 11 Page: 3:
May 1, 2002 Queue Message E@a)$!es
Example 1 2 A single page display !No paging memory#
MIA001 TTY REJECT (0010) NO NAME >QB:E
HDQRMHA
.HDQRMDL 121456
HDQDL YNX2CD
SANDERS/B MR
DL200Y12JAN LAX
HA507Y12JAN MIAFRA NN1
3*planation of the ;isplay
MIA001 .................................. The city and office number associated with the
current queue.
TTY REJECT ......................... 'ueue descriptor te*t. Type of message to be
wor5ed.
(0010) .................................. The number of items remaining on this queue reason
code.
NO NAME ................................ -ystem reCect descriptor te*t.
> .............................................. -tart )f 3ntry !G# symbol. -ymbol may 0ary based
on the type of /RT/P/ being used.
QB ............................................ 'ueue ?ac5 function designator.
E .............................................. !)ptional# H3N;H indicator that the agent can enter
to end his/her association with this queue reason
code after processing the queue that is currently
displayed on the screen.
HDQRMHA ................................ %our (ost AirlineAs address according to published
industry standards.
.HDQRMDL .............................. /ommunications reference of the airline sending you
the message.
HDQDL YNX2CD .................... ?oo5ing airlineAs record locator.
SANDERS...NN1 .................. Te*t of message containing the error.
Page: 34 RESERVATIONS 11 Revision 12.0
Queue Message E@a)$!es May 1, 2002
MIA001 TTY REJECT (0010) NO NAME >QB:E
HDQRMHA
.HDQRMDL 121456
HDQDL YNX2CD
1SANDERS/B MR
DL200Y12JAN LAX
HA507Y12JAN MIAFRA NN1
The systemAs reCect descriptor te*t NO NAME indicates that there is a problem with
the Name element of the message.
-ingle Page ReCect /orrection &uidelines.
". Mo0e the cursor to the error position in the message
$. Type the correction, !in this case add " e*tra character position with the
insert character 5ey and add the number in the party#
=. Mo0e the cursor to the end of the te*t
B. Transmit the complete queue message bac5 to the system for processing
The optional H3H 3nd ndicator >QB E may be included. 4hen included this tells
&abriel to ta5e the following action.
". -end this item bac5 to the incoming Teletype programs for processing
$. 3nd your association with this queue.
f you did not enter the optional H3H indicator, &abriel would automatically display
the ne*t queue item.
Revision 12.0 RESERVATIONS 11 Page: 37
May 1, 2002 Queue Message E@a)$!es
Mu!%i$!e Page Re>e#% Genea! *oe#%ion Gui/e!ines
The @pdate Paging Memory entry !UP:# is used to correct a multiple page reCect.
The copy of the reCected message is held in the paging memory file before sending
the reCect bac5 to the system for processing.
%ou can use the insert line and delete line 5eyboard 5eys. (owe0er, you cannot
change the total number of lines being held in paging memory with these 5eys.
Dor e*ample, if you had a reCect that had a total of "$ lines of information, you could
ta5e the following steps.
". Mo0e the cursor to line se0en of the display
$. @se the delete line 5ey to remo0e that line from the screen
=. Mo0e the cursor to line I
B. @se the insert line 5ey to add another line to the message for additional te*t.
The total number of lines of information in the reCect would still equal "$.
To increase the total number of lines in a reCect you must use the 6 nsert 6ine
Paging Memory entry.
To decrease the total number of lines in a reCect you must use the ;6 ;elete 6ine
Paging Memory entry.
Page: :0 RESERVATIONS 11 Revision 12.0
Queue Message E@a)$!es May 1, 2002
3*ample $ 2 A multiple page reCected message.
Please note for ease of description a ":2line screen is used in these e*amples.
MIA001 TTY-REJECT (0012) SEGMENT LINE 6 >QB:
HDQRMHA
.HDQRMDL 141307
HDQDL GSR7AK
1RAYMOND/R MRS 1JOHNSON/T MRS
DL100Y14OCT SFO
HA041Y16OCT LASMSY HK2
HA733Y20OCT MSYMIA HK2
HA500Y21OCT MIABOS HL2
HA237Y30OCT BOSJFK HK2 +
The second page of the message appears as follows.
HA300Y30OCT JFKBRU HK2 -
SSR XBAG HA 50 KILOS
OSI HA CTCH MIA/404 876 5412
n this e*ample, the error on line , is that the flight number is incorrect. (A does not
operate flight (A:B" 6A-M-%. Dlight B:" operates 6A-M-%.
-ince this is a multiple page reCect the @P> @pdate Page entry must be used.
f the error were on page one of the reCect you would ta5e the following steps.
". Replace the >QB with the >UP:
$. Mo0e the cursor to the error !line ,#
=. /orrect the flight number from 041 to 401
B. Mo0e the cursor to the end of information on that page
+. Transmit the complete corrected page
The response to the UP: entry is a re2display of the page in its corrected form.
3*ample of the message in its corrected form.
MIA001 TTY-REJECT (0012) SEGMENT LINE 6 >UP:
HDQRMHA
.HDQRMDL 141307
HDQDL GSR7AK
1RAYMOND/R MRS 1JOHNSON/T MRS
DL100Y14OCT SFO
HA401Y16OCT LASMSY HK2
HA733Y20OCT MSYMIA HK2
HA500Y21OCT MIABOS HL2
HA237Y30OCT BOSJFK HK2 +
Revision 12.0 RESERVATIONS 11 Page: :1
May 1, 2002 Queue Message E@a)$!es
f no other pages contain any errors, you will send the complete multiple page reCect
bac5 to the system for processing. Ta5ing the action below does this.
". 3nter the -tart )f 3ntry !>#
$. Type QB
=. Transmit !>QB#.
)nce the QB entry has been transmitted, all pages of the reCect are automatically
submitted for processing. f any other items remain on the queue, the ne*t queue
item is displayed.
Page: :2 RESERVATIONS 11 Revision 12.0
Queue Message E@a)$!es May 1, 2002
3*ample 2 3rror )n Page $ )r Any Dollowing Page )f A Multiple Page ReCect
". The page containing the error must be displayed.
$. @se the >PN page ne*t entry to display the page with the error
=. Place B blan5 character spaces at the top of the page with the error.
B. Place the >UP: entry as the first four characters on the page containing the
error.
+. Mo0e the cursor to the error on that page.
,. /orrect the error.
8. Mo0e the cursor to the end of information on that page.
E. Transmit the complete corrected page.
The response to the UP: entry is a re2display of the page in its corrected or updated
form.
After all pages of a multiple page reCect ha0e been corrected ta5e the steps below.
". 3nter the -tart )f 3ntry !>#
$. Type QB
=. Transmit >QB
The QB entry can be transmitted from any point on the screen once the paging
memory files ha0e been updated by the UP: @pdate Page entry. )nce the 'ueue
?ac5 !QB# entry has been transmitted, all pages of the multiple page reCect are
deli0ered to the system for processing. f another queue item e*ists, the ne*t item is
displayed from the queue.
Revision 12.0 RESERVATIONS 11 Page: :0
May 1, 2002 Queue Message E@a)$!es
Example 2 Multiple Page ReCect, 3rror )n Page $
The following is an e*ample of a multiple page reCect. The error is on the second
page of the reCect. The following procedure is used to correct the problem. The first
page would appear as follows.
MIA001 TTY REJECT (0012) CLASS LINE 14 >QB:
HDQRMHA
.HDQRMDL 122243
HDQDL VFG54P
2BROWN/C/G 2GATZKE/T/E 2WICKLAND/S/P 2PERRAULT/A/H
2WILSON/B/R 2LEAPALDT/K/C 2PAYNE/H/B 1NOVAK/K
1GILLIS/D 1JACKSON/B 2GEISSEN/K/E 2VILMO/R/U 1HERMAN/S
2PAIGE/S/C 2GILSON/F/O 2QUAN/R/P 2KRUSE/T/B
2HIDAL/F/W 2SAMSON/V/T 2GROVES/G/H 2CHEN/R/A
2PEREZ/J/M 2RUTHLEDGE/A/B 2LYKLE/S/T 2CHI/G/H +
The second page of the reCect would appear as shown below.

>UP:2CARTWRIGHT/R/T 2MILLERS/W/U 2BARTLES/W/H -
1JOHNSON/D 2KINGSBURY/H/K 2STANLEY/D/F
1WOZNESKI/B 4GARDUCHI/G/H/J/K 2COLEMAN/C/O
DL200Y 12JAN LAX
HA507/12JAN MIAFRA NN64
SSR GRPS HA TCP64 DREAM/TOUR
n this e*ample, the error is the slash !/# instead of a class of ser0ice HYH on line "B
of the reCected message.
To correct the problem you would ta5e the following steps.
". Mo0e the cursor to the top of page two.
$. nsert four character positions with the insert character 5ey.
=. Place a -tart )f 3ntry !># and the characters UP: in front of the first line of
te*t on page two.
B. Mo0e the cursor to the error.
+. /orrect the error by replacing the slash with the class of ser0ice HYH.
,. Mo0e the cursor to the end of information on this page.
8. Transmit the complete page.
Page: :2 RESERVATIONS 11 Revision 12.0
Queue Message E@a)$!es May 1, 2002
The response to your @pdate Page !UP:# entry is a re2display of the page in its
corrected form.
3*ample of the page in its corrected form.
2CARTWRIGHT/R/T 2MILLERS/W/U 2BARTLES/W/H -
1JOHNSON/D 2KINGSBURY/H/K 2STANLEY/D/F
1WOZNESKI/B 4GARDUCHI/G/H/J/K 2COLEMAN/C/O
DL200Y 12JAN LAX
HA507Y12JAN MIAFRA NN64
SSR GRPS HA TCP64 DREAM/TOUR
After all pages of a multiple page reCect ha0e been corrected ta5e the action outlined
below.
". 3nter the -tart )f 3ntry !>#
$. Type QB
=. Transmit >QB
The >QB entry can be transmitted from any point on the screen once the paging
memory files ha0e been updated by the UP: update page entry. )nce the 'ueue
?ac5 !QB# entry has been transmitted, all pages of the multiple page reCect are
deli0ered to the system for processing. f another queue item e*ists, the ne*t item is
displayed from the queue.
%ou must use either the QB or QO entry to process each reCected incoming Teletype
messages. f you simply discard a reCected Teletype message with the QN entry, the
company that sent you the original message will continue sending you daily RQR 2
Request for Reply messages until they recei0e an answer from you.
Re>e#%ion Res$onses
ILLEGAL . . . ndicates an error in the use of paging updates prior to entering the QB
entry.
Revision 12.0 RESERVATIONS 11 Page: :1
May 1, 2002 Queue Message E@a)$!es
Re%un Message To Oigina%o - '. S. 11.2.4 &QO(
There will be occasions when you will not be able to accept or correct an incoming
reCected message. )n those occasions you will need to send the message bac5 to the
company that sent it. The Return Message to )riginator entry allows you to ta5e the
following action.
". /hange a reCected incoming Teletype message
$. -end it bac5 to the originator instead of submitting it to the system for
processing
A reCected Teletype message must be displayed before entering a QO entry. The
system will display the reCected message as described pre0iously in 'ueue ?ac5, you
must ta5e the following actions to return the message to the originator.
". /hange the QB to QO
$. Replace the (ost AirlineAs address on line " with the address of the message
originator
=. Replace the originatorAs communications reference line with the appropriate
message descriptor code
B. /hange the te*t of the message as required and add any desired message
elements to e*plain why the message is being returned
The QO entry is similar to the QB entry in that it can be used on both single page and
multiple page reCected messages.
3*ample of the entry to handle a single page message.
The message reCected due to an in0alid flight number and segment.
ATL001 TTY-REJECT (0021) FLIGHT LINE 6 >QB:
HDQRMHA
.ATLRMDL 141532
ATLDL QA76ZK
1ADAMSON/J MRS
DL456Y 16JAN MIA
HA684Y 16JAN ATLSEA NN1
Page: :3 RESERVATIONS 11 Revision 12.0
Queue Message E@a)$!es May 1, 2002
The message reCected due to an in0alid flight number and segment.
ATL001 TTY-REJECT (0021) FLIGHT LINE 6 >QB:
HDQRMHA
.ATLRMDL 141532
ATLDL QA76ZK
1ADAMSON/J MRS
DL456Y 16JAN MIA
HA684Y 16JAN ATLSEA NN1
-ince this is a single page message, with no paging memory, you can change the
message using the cursor control and insert line features of the /RT/P/. The
following actions may be required.
". The QB is changed to QO
$. The address HDQRMHA is replaced with the address of the originator
ATLRMDL
=. The originatorAs communications reference is replaced with the message
descriptor HNACH 2 No Action Ta5en. The descriptor codes are found in the
ARMP manual.
B. A SSR OTHS message element is added to the message to e*plain in detail
why the message is being returned.
+. The cursor is then positioned immediately following the last character in the
message and the complete message is transmitted to the system.
The system generates the message bac5 to the originator.
3*ample of the message when it has been changed.
ATL001 TTY-REJECT (0021) FLIGHT LINE 6 >QO:
ATLRMDL
NAC
ATLDL QA76ZK
1ADAMSON/J MRS
DL456Y 16JAN MIA
HA684Y 16JAN ATLSEA NN1
SSR OTHS DL HA NOOP ATLSEA
Revision 12.0 RESERVATIONS 11 Page: ::
May 1, 2002 Queue Message E@a)$!es
3*ample of the entry to handle a multiple page message.
The message reCected due to errors on page $ of the message. The first page appears
as follows.
ATL001 TTY-REJECT (0026) FLIGHT LINE 9 >QB:
HDQRMHA
.ANCRMNW 141532
ANCNW HO15FK
1SANDUSKI/J MRS
NW003Y 16JAN ANC
HA321Y 16JAN SEAMIA NN1
HA685Y 16JAN MIASJU NN1
HA686Y 21JAN SJUMIA NN1 +
The second page appears as follows.
>PN
HA322Y 21JAN MIASFO NN1
SSR XBAG HA 100 KILOS
OSI HA VIP PRESIDENT OF CARIBBEAN SCUBA DIVERS LTD -
To prepare the first page of the message ta5e the following steps.
". The QB is changed to UP
$. The address HDQRMHA is replaced with the address of the originator
ANCRMNW
=. The originatorAs communications reference is replaced with the message
descriptor HNACH
B. After changes to the first page are completed, the cursor is then positioned
immediately following the last character in the message and the complete
message is transmitted to the system.
ATL001 TTY-REJECT (0021) FLIGHT LINE 9 >UP:
ANCRMNW
NAC
ANCNW HO15FK
1SANDUSKI/J MRS
NW003Y 16JAN ANC
HA321Y 16JAN SEAMIA NN1
HA685Y 16JAN MIASJU NN1
HA686Y 21JAN SJUMIA NN1 +
Page: :4 RESERVATIONS 11 Revision 12.0
Queue Message E@a)$!es May 1, 2002
The response to the UP: entry is a re2display of the first page in its updated/changed
form.
)nce the first page is returned to you in its changed form you ta5e the following
steps.
". ;isplay the second page of the reCected message.
$. The 6> !nsert 6ine# entry is used to insert the number of lines required to
e*plain why the message is being returned.
>PN
HA322Y 21JAN MIASFO NN1
SSR XBAG HA 100 KILOS
OSI HA VIP PRESIDENT OF CARIBBEAN SCUBA DIVERS LTD -
>IL:4-5
The response to the nsert 6ine !6># is a re2display of the page. The inserted new
lines are identified with an asteris5 in the first character position of each new line.
-ee the following e*ample.
HA322Y 21JAN MIASFO NN1
SSR XBAG HA 100 KILOS
OSI HA VIP PRESIDENT OF CARIBBEAN SCUBA DIVERS LTD
*
*
%ou would then ta5e the action described below.
". nsert a -tart )f 3ntry !G# and the UP: !@pdate function designator# as the first
characters on the first line of te*t on this page
$. Add the SSR OTHS 3lements e*plaining why the message is being returned.
=. The added te*t replaces the asteris5s on the two newly added lines.
B. After the page has been changed, the cursor is positioned following the last
character of te*t.
+. The changed page is transmitted to the paging files for updating.
>UP: HA322Y 21JAN MIASFO NN1
SSR XBAG HA 100 KILOS
OSI HA VIP PRESIDENT OF CARIBBEAN SCUBA DIVERS LTD
SSR OTHS NW HA322 NOOP MIASFO
SSR OTHS NW FRAV HA391/16JAN 0010/0530 RQID
Revision 12.0 RESERVATIONS 11 Page: :7
May 1, 2002 Queue Message E@a)$!es
The response to the agent is a re2display of the updated page.
>HA322Y 21JAN MIASFO NN1
SSR XBAG HA 100 KILOS
OSI HA VIP PRESIDENT OF CARIBBEAN SCUBA DIVERS LTD
SSR OTHS NW HA322 NOOP MIASFO
SSR OTHS NW FRAV HA391/16JAN 0010/0530 RQID
%ou now ha0e the page two !$# re2displayed on your screen showing the corrections
you made. f any additional pages of the reCect required changing you would repeat
these steps on each page as needed.
After all pages were changed, on the line following the last line of the re2displayed
page you will ta5e the action described below.
". 3nter a -tart )f 3ntry !>#
$. Type QO
=. Transmit >QO
The complete changed message is deli0ered to the system for outgoing Teletype
processing.
%ou must use either the QB or QO entry to process each reCected incoming Teletype
messages. f you simply discard a reCected Teletype message with the QN entry, the
company that sent you the original message will continue sending you daily RQR 2
Request for Reply messages until they recei0e an answer from you.
Re>e#%ion Res$onses
ILLEGAL ............... @nable to complete entry due to problem during system
processing.
SYS ERROR .......... @nable to complete entry due to problem during system
processing.
Page: 40 RESERVATIONS 11 Revision 12.0
Queue Message E@a)$!es May 1, 2002
This page intentionally left blan5.
Queue "is$!ay 'o)a% An/ ;an/!ing
"es#i$%ion
The display format of queues and the handling of queues are dependent on whether
the queue is related to a PNR or a message.
PNR Queuing
A PNR might be placed on a queue for many reasons. These reasons relate directly
to entries that set up queuing or system processing that requires an agentOs re0iew. A
few e*amples of reasons for PNR queuing are shown below.
". A time limit type tic5eting arrangement has e*pired.
$. An airport type tic5eting arrangement date has been reached.
=. A mail tic5et type tic5eting arrangement date has been reached.
B. A Teletype tic5et type of tic5eting arrangement date has been
reached.
+. A will call type tic5eting arrangement date has been reached.
,. The tic5eting option date has been reached.
8. A PTA has been sent to your office.
E. -chedule change acti0ity has changed a PNR and the passenger
needs to be notified.
I. A segment, au*iliary ser0ice or --R that you requested has been
confirmed.
":. The passengerOs itinerary has been changed by a reboo5 entry
and the passenger needs to be notified.

Message Queuing
The three types of message queues in the system are as follows.
1. System generated Information or Warning Messages
-ystem generated nformation or 4arning messages are sent to the HRPH 'ueue of
the appropriate office. These consist of 'ueue 6imit 4arning messages and )ffice
'ueue Acti0ity Reports.
2. System enerated !rocessing Notification Messages
-ystem generated processing notification messages sent to the screen as a
result of an agentOs action.
This is usually the result of an acti0ity such as a ;emand ;uplicate /hec5ing
entry or a ;emand AL- Message Processing entry.
4hen the system generated message is sent to the screen the HMESSAGE
WAITH indicator is acti0ated. %ou can display these messages by pressing the
HMessage 4aitH special 5ey or by entering MW and transmitting. The Alt P "
can be used on the P/.
3*ample )f Processing Notification Messages
DEMAND DUPE CHECK DONE
NO RECORDS DUPE CHECK
BACKGROUND TASK BEGUN
BACKGROUND TASK COMPLETED
". #gent enerated $roadcast Messages
Agent &enerated ?roadcast Messages are entered with the QE entry. The
?roadcast Messages are deli0ered to the HRPH 'ueue of the office!s# specified
in the entry.
Au%o)a%i#a!!y Genea%e/ 6is%s+Queues
/ertain entries are automatically initiated and result in hardcopy lists, queue items,
Teletype messages, or changes in system processing.
Au%o)a%i# "u$!i#a%e =ooAing *8e#A
This entry is done on a daily basis and results in a list of possible duplicate boo5ings
being sent to the office in control of the listed passengers.
Au%o)a%i# Mea! Sevi#e 6is%s
Preliminary and final meal count lists are automatically generated before flight
departure.
Au%o)a%i# Queuing O, Ti#Ae%ing An/ O$%ion In,o)a%ion
PNRs requiring tic5eting or option processing are automatically placed on queues to
the office specified in the T6 or )P 3lement.
Au%o)a%i# Gou$ Revie5
A re0iew of group space held is automatically generated daily.
Au%o)a%i# VIP Queues
PNRs of passengers who are LPs are automatically placed on queues each day.

Au%o)a%i# RQR Po#essing
PNRs with outstanding request are automatically processed and R'R messages are
sent.
Au%o)a%i# NT=A Po#essing
&roup PNRs are automatically processed and /(NT !/(ange2Name2To# messages
are generated to notify other airlines of the indi0idual names.
Au%o)a%i# Manua! <ai%!is%
The manual waitlist confirmation mar5er is automatically set prior to flight departure.
Au%o)a%i# Passenge Na)e 6is%s
A complete name and numeric manifest and all PNR changes are sent before flight
departure for all flights requiring release of passenger information.
"es#i$%ion O, Re>e#%e/ In#o)ing Te!e%y$e Messages
f the system is unable to process any portion of an incoming Teletype message the
entire message is placed on one of the si* Teletype message reCect queues described
pre0iously. 4hen the message is placed on the queue, a system descriptor is added
to the queue. This descriptor is used to describe the problem that caused the
message to fail the automatic processing.
Dollowing are the system descriptors for HDNH Teletype message reCected due to
format for a non2group !indi0idual passenger#.
Message "es#i$%ion
CHNT/NAME LINE n name element does not follow a
%,4T at the specified line number.
COM REF The communications reference
element is missing or invalid.
FORMAT LINE n The content of the specified line
number cannot be determined.
MAX CHAR LINE n The specified line number contains
more characters than is permitted.
MSG ID LINE n The specified line number contains a
message identifier that is not
automatically processed, is invalid, or
is the second message identifier in the
message.
NO NAME The message does not contain a valid
name element.
NN SEG LINE n segment with a ?44? action code is
required at the specified line number to
end a series of 4 "4eed lternate$
segments or an 1# "%ancel 1nly$ if
requested segment is available.

The system descriptors for H/NH Teletype message reCected due to content non2
group are shown in the chart below.
Message "es#i$%ion
ACTION/ADVICE MIX The message segments contain
both action codes and advice
codes.
ACTION CODE LINE n The specified line number contains
an invalid action code or it contains
an illegal action code change.
ACTION ID LINE n The action identifier in the specified
line number is missing or invalid.
ACTION/INFO LINE n The segment in the specified line
number is actionable in the
message but it is stored as an
information segment in the 34&.
AUX CITY LINE n The origin city in the specified 5#
element is not a ,ost city.
CANCEL/NOOP LINE n The segment in the specified line
number cannot be found in the
systems records.
CHNT/ITINERARY The itinerary or status of the
itinerary in the 34& does not match
the itinerary in the message.
CHNT/RL %,4T message has been
received but cannot be processed
because the message contains a
system record locator.
CLASS LINE n n invalid class in the segment on
the specified line number.
CONTINUITY LINE n There is a segment continuity
problem at the specified line
number.
CONTROLLED CONF LINE n message has been received from
another airline attempting to confirm
a host*controlled segment.
-ystem ;escriptors Dor H/NH Teletype Message ReCects !/ontinued#
Message "es#i$%ion
DATE LINE n n invalid date is on the specified line
number.
DUP SEGMENT LINE n The indicated segment and the
previous segments are duplicates.
EXCESS SLASHES LINE n The specified line number contains a
name with more slashes than the
number of seats requested.
FS/SS LIMIT LINE n The number of seats in the specified
segment e!ceeds the :S=SS limits set
by the user parameters 5&S-:S and
5&S-SS on the specified line number.
GROUP NAME 2ither a group name is required but has
not been included or the group name is
not in valid format.
GROUP/TCP LINE n The group name element does not
match the group name in the SS& T%3
line shown on the specified line
number.
ILLEGAL SPLIT The message indicates that more than
;@@ passengers are to be split "based
on the system parameter SA/4S3$ or
a partial split is being attempted using
the 1# "%ancel 1nly if requested
segment is available$ action code.
IN/OUT LINE n 7nvalid in or out dates in the hotel
element on the specified line number.
INVALID NAME LINE n The name element at the specified line
number is invalid.

-ystem ;escriptors Dor H/NH Teletype Message ReCects !/ontinued#
Message "es#i$%ion
MISCONNECT LINE n There is a misconnection between the
specified segment and the preceding
segment as indicated by the line
number.
MSG ID/CHNT The message contains both a message
identifier code and the %,4T code.
MSG/PNR NAME The number of names does not match
between the message and the 34&.
MULTI MATCH /ore than one e!act match was found
when the system attempted to retrieve
the 34&.
NA LINE n The specified line number for the 4eed
lternate "4$ segment is already in the
e!isting 34& or the specified 4
segment is non*controlled.
NO GROUP TO FIRM group firming message was received
but no group 34& can be located on
the flight= date= class= segment.
NO TRAFFICLINE n There are no traffic rights or carriage
rights on the segment on the indicated
line number.
NUMBER/NAMESLINE n The number in the name element
e!ceeds B;; or the number of names
does not match the number of seats in
the segment element, 5# element, or
SS& element on the specified line
number.
NON-ACTIONABLE MSG The message contains no host
segments or host controlled segments
or host action identified segments and
the message does not contain a system
record locator.
-ystem ;escriptors Dor H/NH Teletype Message ReCects !/ontinued#
Message "es#i$%ion
OX LINE n The message contains more than one
%ancel 1nly if requested
segment=au!iliary service is available
"1#$ or the host does not control the
specified 1# segment.
PERMANENT REQ LINE n non*request type action code has
been received on a permanent
request segment on the specified line
number.
PNR EL ABSENT LINE n The message contains a change to a
34& element that does not e!ist in the
34& so it cannot be automatically
inserted into the 34&.
PNR/LIST CUST NBR Teletype 34& retrieval has been
received from a non*host office or
there is a customer number mismatch.
PNR SEAT INCREASE There are more passengers in
message than in the e!isting 34&.
RECORD LOCATOR LINE n The record locator in the specified line
number is missing or invalid.
TIME LINE n 7nvalid times at the specified line
number.

The system descriptors for H@NH Teletype message reCected due to unable condition
for a non2group are outlined in the chart below.
Message "es#i$%ion
CANCELED LINE n The indicated flight=segment on the
specified line number has been
canceled with an IM B %ontrol entry.
FLIGHT LINE n The flight on the specified line does
not e!ist in the hostCs schedule
database.
NOOP LINE n The flight on the specified line does
not operate on the specified date.
SEGMENT LINE n The segment on the specified line
number does not e!ist on this flight.
WL CLOSED LINE n The waitlist is closed on the segment
specified by the line number.
WL OPEN LINE n The system cannot confirm the
requested or sold segment but the
waitlist is available.
Message E@a)$!es
PNR Queue
3ntry
QS KK
Response
PAR001 REPLY RCD (0004)
1. JOHNSON/J MR H0J1B
2. HA565 Y TU 03JUN PARMIA "KK1" 2010 2145
3. PAR B 761-5461 XTN510
4. T/
5. PAR001
(ow would you handle this queueQ
77777777777777777777777777777777777777777777777777777777777777777
77777777777777777777777777777777777777777777777777777777777777777
77777777777777777777777777777777777777777777777777777777777777777
77777777777777777777777777777777777777777777777777777777777777777
%ou should call the number listed in the contact element and inform the passenger
that the space that was requested has been confirmed.
Page: 72 RESERVATIONS 11 - GA=RIE6 Q.E.ES Revision 12.0
Ta-!e O, *on%en%s May 1, 2002
Message Re>e#% - 'o)a%
3ntry
QS FN
Response
PAR001 TTY-REJECT (0016) NO NAME >QB:
HDQRMHA
.JAXRRDL 221123
JAXDL HOBK15
HARRELSON/B MRS/C MS
HA110Y10SEP FRAJFK NN2
(ow would you handle this queueQ
77777777777777777777777777777777777777777777777777777777777777777
77777777777777777777777777777777777777777777777777777777777777777
77777777777777777777777777777777777777777777777777777777777777777
77777777777777777777777777777777777777777777777777777777777777777
The number in party for the PNR should be two. %ou should !"# mo0e the cursor to
the name element, !$# insert the number $ in front of the name, !=# mo0e the cursor
to the end of the information and !B# transmit the queue bac5 to the system for
processing.
Revision 12.0 RESERVATIONS 11 - GA=RIE6 Q.E.ES Page: 70
May 1, 2002 Ta-!e O, *on%en%s
Message Re>e#% - *on%en%
3ntry
QS CN
Response
PAR001 TTY-REJECT (0012) DATE LINE 5 >QB:
HDQRMHA
.OMARRAA 261417
OMAAA WEW233
2JOHNSON/L MR/J MRS
HA001Y34SEP FRAJFK NN2
(ow would you handle this queueQ
77777777777777777777777777777777777777777777777777777777777777777
77777777777777777777777777777777777777777777777777777777777777777
77777777777777777777777777777777777777777777777777777777777777777
77777777777777777777777777777777777777777777777777777777777777777
f you could determine the correct date desired, you should change the reCect to
correct the date and use QB to send bac5 for processing. f you could not determine
the correct date, you should use the QO entry to send the message bac5 to the
originator. The message identifier HNACH and a SSR OTHS element requesting that
the originator clarify date desired should be include in the 'ueue ?ac5 message.
Page: 72 RESERVATIONS 11 - GA=RIE6 Q.E.ES Revision 12.0
Ta-!e O, *on%en%s May 1, 2002
Message Re>e#% - .na-!e
3ntry
QS UN
Response
PAR001 TTY-REJECT (0012) NON-ACTIONABLE MSG >QB:
HDQRMHA
.CHIRMUA 280928
CHIUA AFB234
1DAWSON/J MR
DL937Y13AUG MOWPAR HK1
001Y13AUG PARORD SS1
(ow would you handle this queueQ
77777777777777777777777777777777777777777777777777777777777777777
77777777777777777777777777777777777777777777777777777777777777777
77777777777777777777777777777777777777777777777777777777777777777
77777777777777777777777777777777777777777777777777777777777777777
77777777777777777777777777777777777777777777777777777777777777777
f you were sure of the airline code and flight number that the passenger desired, you
should !"# change the message to include the correct flight information, !$# use the
QB entry to send the reCect bac5 to the system for processing. f you could not
determine the desired flight information, you should use the QO entry to send the
message bac5 to the originator. The message identifier HNACH and a SSR OTHS
element requesting that the originator clarify the flight desired should be included in
the 'ueue ?ac5 message.
Revie5 + Re#a$ O, Queues
Ga-ie! 'i!es
4hen a &abriel airlineAs files are set up, you must set up the following files.
/T% /)N6NN
)DD/3 A&3NT
f the city that you are setting up is not automated, you only need to add a /T% file.
f the city is automated, you must add the other files also.
%ou can only sign2in to a /ity/)ffice that is permitted by an agreement of all of the
abo0e files !/T%, )DD/3, /)N6NN, and A&3NT#. The system also chec5s the
agentAs personal account number whene0er the /RT/P/ /)N6NN shows that the
/RT/P/ is protected.
%ou can only sign2in or display and wor5 queues for a /ity/)ffice other than your
own /ity/)ffice if it is permitted by an agreement of all these files.
'ueues are created by system processing and agent entries.
Queues *ea%e/ =y Sys%e) Po#essing
/ertain entries are automatically initiated and result in hardcopy lists, queue items,
Teletype messages, or changes in system processing. These entries are described in
detail in the following sections of the &abriel Dunctional -pecifications
Automatic duplicate chec5ing ................................. ;/
Notices of o0erboo5ings ......................................... )R
4arning messages when a queue is
approaching its limit ................................................ RP
Automatic &roup re0iew queuing ........................... &R
@nable to automatically process
incoming Teletype messages ................................... /N, @N, DN, /&, @&, and D&
Notifications required by reaching control
limits as set up by schedule change or
n0entory /ontrol 3ntries ....................................... /R, 6-, N/, PR, P/
Agency re0iew processing ...................................... AR
Automatic R'R processing .................................... R'
Queues *ea%e/ =y Agen% En%ies
Tic5et element entries ................................. T6, AT, 4/, TT, 3tc.
)ption entries .............................................. )P
Au*iliary -er0ice requests ........................... ATM, /AR, (T6, -@R, and T@R
--R requests ............................................... -R
Dare requests/replies ................................... D', DR
;emand duplicate chec5ing entries ............. ;/
Mu!%i-Se!e#%ion En%ies <i%8 T8e Queue O$%ion
'ueues are di0ided into priority and non2priority items. A priority item is one that
has an actionable date !segment or au*iliary ser0ice# that is within = days of todayAs
date.
The format for queue consists of the following.
". a queue reason code
$. a reason message
=. a descriptor comment to describe why the item was placed on the queue
B. the number of items still remaining on the queue that require action.
3*ample
PAR001 TL TIM-LIM (0005)
GA=RIE6
Q.E.ES
Reseva%ions ? Se#%ion 11
&evision ;).@
0ate. /ay ;, )@@)
%eservation Section 11: &'e'es(eneral )escri*tion +,.S. 11.1-...............................1
-ystem Processing !D.-. "".$#........................................................................................"
/ity/)ffice 'ueuing......................................................................................................."
Dormat And Priority.......................................................................................................$
&'e'e #ctivity %e*ort +,.S. 11....-................................................................................"
'ueue ;isplay And Processing......................................................................................+
'ueue Access Restriction...............................................................................................,
&'e'e %eason /odes.......................................................................................................0
;escription.....................................................................................................................8
&eneral )ffice 'ueues...................................................................................................E
Reser0ations, Telephone -ales And -er0ice Agents 'ueues..........................................I
Airport Agents 'ueues..................................................................................................."$
/ontrol Agents 'ueues.................................................................................................."=
Teletype Message ReCect /ontrol Agents 'ueues K D. -. "$.I......................................",
Office &'e'ing Entries +,.S. 11."-..................................................................................10
-uper0isor//ontrol 3ntries............................................................................................."8
Agent 3ntries................................................................................................................."8
&'e'e 1istory..................................................................................................................12
S'*ervisor3/ontrol Entries.............................................................................................21
&'e'e #ssign ( ,. S. 11.".1 +&#-....................................................................................21
-et @p A 'ueue !-uper0isor Report 'ueue#..............................................................$=
-et @p A 'ueue And 6in5 'ueues Together...............................................................$=
Processing....................................................................................................................$B
ReCection Responses....................................................................................................$B
&'e'e 4*date ( ,. S. 11."." +&4-...................................................................................2.
Processing....................................................................................................................$8
ReCection Responses....................................................................................................$8
SITA - Ga-ie! .se Gui/e
&'e'e Monitor ( ,. S. 11...5 +&M-................................................................................22
Processing....................................................................................................................=:
ReCection Response.....................................................................................................=:
&'e'e 1ardco*y ( ,. S. 11..." +&1-.............................................................................."1
Print A66 tems )n The -chedule /hange 2 -/ 'ueue..............................................="
Print Dirst ":: tems )n The -chedule /hange 2 -/ 'ueue.......................................="
Terminate !-top/3nd# Printing tems )n -chedule /hange 2 -/ 'ueue.....................=$
Processing....................................................................................................................=$
ReCection Responses....................................................................................................=$
&'e'e !'rge ( ,. S. 11.".2 +&!-......................................................................................""
Processing....................................................................................................................=B
Restrictions..................................................................................................................=B
ReCection Responses....................................................................................................=B
6iew, !rint and )elete Messages ,rom # /%T Or
!rinter 7 &4E:6!I), &4E:8!I).................................................................................".
)elete Items ,rom #n Office &'e'e 7 &4E:8&%/...................................................."0
Message Waiting %e9'est +MW-..................................................................................."2
Processing....................................................................................................................=I
ReCection Responses....................................................................................................=I
#gent Entries...................................................................................................................51
&'e'e Total ( ,. S. 11...1 +&T-.......................................................................................5"
;isplay A66 'ueues of %our )ffice.........................................................................B=
;isplay A66 'ueues of Another )ffice....................................................................B=
;isplay A66 of the A/TL3 'ueue tems for %our )ffice......................................B=
;isplay A66 of the A/TL3 'ueue tems for Another )ffice.................................B=
ReCection Responses....................................................................................................BB
SITA - Ga-ie! .se Gui/e
&'e'e Start ( ,. S. 11.5 +&S-..........................................................................................5.
'ueue -tart to be Associated with an tem for %our )ffice.....................................B+
'ueue -tart to be Associated with a Non2Priority tem for Another )ffice.............B+
Processing....................................................................................................................B,
ReCection Responses....................................................................................................B,
&'e'e Ne:t ( ,. S. 11.5.2 +&N-.......................................................................................50
;isplay Ne*t 'ueue tem Drom The /urrent 'ueue................................................B8
;isplay Ne*t Non2Priority 'ueue tem Drom the /urrent 'ueue............................B8
;o N)T ;isplay The Ne*t 'ueue tem, 3nd Association 4ith This 'ueue............BE
/hange Drom /urrent 'ueue, ;isplay Ne*t 'ueue tem Drom Another 'ueue......BE
ReCection Responses....................................................................................................BE
&'e'e )elay ( ,. S. 11.5." +&)-......................................................................................52
ReCection Responses....................................................................................................BI
&'e'e ;ast ( ,.S. 11.5.5 +&;-..........................................................................................1
ReCection Responses....................................................................................................+"
&'e'e /<ange ( ,. S. 11.5.0 +&/-..................................................................................."
Mo0e 'ueue tem To Another 'ueue n %our )ffice...............................................+=
Mo0e 'ueue tem To Another 'ueue and )ffice.....................................................+=
Mo0e 'ueue tem To Another 'ueue And Add As A Non2Priority 'ueue tem......+=
Mo0e 'ueue tem To Another 'ueue, Add As A Priority tem And 3nd %our Association
4ith This 'ueue.......................................................................................................+=
Processing....................................................................................................................++
ReCection Responses....................................................................................................++
'N, ';, '/ /ombination RT//, RT/N Retrie0al )ptions.........................................+,
&'e'e %e*eat ( ,. S. 11.5.. +&%-....................................................................................0
ReCection Responses....................................................................................................+8
&'e'e Enter ( ,. S. 11...2 +&E-.......................................................................................2
'3 PNR Not ;isplayed.................................................................................................,:
'3 A ;isplayed PNR.....................................................................................................,"
ReCection Responses....................................................................................................,$
&'e'e $ac= ( ,. S. 11.5.> +&$-.......................................................................................>"
SITA - Ga-ie! .se Gui/e
Multiple Page ReCect &eneral /orrection &uidelines..................................................,8
ReCection Responses....................................................................................................8$
SITA - Ga-ie! .se Gui/e
%et'rn Message To Originator ( ,. S. 11.5.? +&O-.......................................................0"
ReCection Responses....................................................................................................88
&'e'e )is*lay ,ormat #nd 1andling...........................................................................02
)escri*tion.......................................................................................................................02
PNR 'ueuing..............................................................................................................8I
Message 'ueuing........................................................................................................E:
Automatically &enerated 6ists/'ueues.......................................................................E"
Automatic ;uplicate ?oo5ing /hec5.......................................................................E"
Automatic Meal -er0ice 6ists...................................................................................E"
Automatic 'ueuing )f Tic5eting And )ption nformation......................................E"
Automatic &roup Re0iew.........................................................................................E"
Automatic LP 'ueues.............................................................................................E"
Automatic R'R Processing......................................................................................E$
Automatic NT?A Processing...................................................................................E$
Automatic Manual 4aitlist.......................................................................................E$
Automatic Passenger Name 6ists.............................................................................E$
;escription )f ReCected ncoming Teletype Messages................................................E=
Message E:am*les...........................................................................................................?2
PNR 'ueue....................................................................................................................EI
Message ReCect 2 Dormat...............................................................................................I:
Message ReCect 2 /ontent..............................................................................................I"
Message ReCect 2 @nable................................................................................................I$
%eview 3 %eca* Of &'e'es.............................................................................................2"
&abriel Diles...................................................................................................................I=
'ueues /reated ?y -ystem Processing.......................................................................I=
'ueues /reated ?y Agent 3ntries...............................................................................IB
Multi2-election 3ntries 4ith The 'ueue )ption......................................................IB