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LEADERSHIP by Example 2011 Global Conversation Series

The NEXT Leader of the FUTURE with Frances Hesselbein
ONLINE EVENT at the Global Dialogue Center
At registration, we asked everyone two questions first, to share the DEFINING MOMENT that inspired
and guided their leadership, and second, to pass along the BEST ADVICE they were given. Below is a
summary of the responses received.

We encourage you to read through them. They will help you extend this ONLINE learning experience.
Together, they represent a global peer-to-peer knowledge exchange from leaders and innovators from
over 20 countries. Youll find the responses, insightful, validating, and inspiring.


How would you describe your DEFINING MOMENT as leader in
your own right?(Consideramoment,aninfluence,oranexperiencethatsetyourdirection
tobealeader.)
1. An8thgradeleadershipopportunityashostforacitywideconferenceforyouth
2. AcoupleofmentorsatIBM
3. AdefiningmomentofLeadershipwaswhenIstartedmy"reinvention"ofmyself(returntoa
career/callingwhilejugglinglifeandfamilyresponsibilities).
4. Aleaderdoestherightthing.Aleaderisnotjustfocusedonimprovingandsucceedingbut
alsomakessurethatthepeople/teamaroundthemimprovandsucceedrightalongwith
them.
5. Amentortoldmetostopwaitingforsomeoneelsetoshowmehowtolead.HetoldmetoBE
theleader.
6. Apivotalmomentinsecondgrade,playingtheWitchinHANSELandGRETEL:
http://bit.ly/cdNKHH(IncludesalimerickIwroteaboutit!)
7. AlthoughIconsidermyselfaleader,Idonotconsideracertaindefiningmomentbutrather,a
journeyandevolvingintomycurrentsituations.
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8. Appointedrolebyupperleadership.Createddynamicempoweredandcapableteamof
individualswithstrongprocessesandperformance.Havebeenabletosuccessfullyduplicate
inthreeverydifferentlinesofbusiness.
9. ArrowLeadershipprogram
10. Asastudentexchangestudentrealizingwhatitfeelsliketobeinacompletelyunfamiliar
environmentImakeanefforttoensurethosenewtosituationsarewelcomedandincluded.
11. Asearlyassixthgrade,Ibecameinvolvedinstudentleaderopportunities,whichdeveloped
myroleasacontributortomyschoolandmycommunity.Themostinfluentialmomentwas
developingtheSTANDprogram,whichencouragedstudentstodotherightthin
12. AsIchildIalwaysledthepack
13. Assignmentofnewjob.
14. Assumingleadershipduringaachaotictimeduringatechnicaldeployment.
15. Beingaskedtospeakataninternationalconferencetomypeersandsharemysuccessstory
withthem.
16. Beingofservicetoothersandcausingchainreactions
17. Beingpartofaleadershipteamthatenabledanorganizationachieveastepchangein
performancesettinganewindustrybenchmark.How?Bysuccessfully"pointingtheway,
modelingtheway,clearingthewayandgettingoutoftheway".
18. Beingpartofthe21stInternationalYouthLeadershipConference(IYLC)inPraguethisJanuary,
whereIwasgiventheopportunitytointeractwithstudentleadersfrommorethan30
differentcountries.
19. Bellchoirdirectoratchurch
20. BringingforththepassknowledgethatIhaveexperiencedinadifferentposition.Giving
advices,talkingtoindividuals.Ifsomeonethatisontheexecutiveboarddoesn'tstepupor
slack,Itakeinandstepupandorhelpout.
21. Caring
22. Choosingtolivealifeofmyownvs.followingthepathsetformebyfamilyorsociety.
23. CompletedmyMaster'sinStrategicLeadership
24. Completingalocalcivicleadershipprogram
25. CompletionofCircleofLatinaLeadershipcurriculumallowedmetoseethevalueofServant
Leadership.
26. CompletionofMBA
27. Couragetostandupforwhatwasrightevenwhenitmeanttakingtherisktobreakawayfrom
businessrelationshipsthatjustwerenotworkinganymore.Couragetostopcoveringupand
fixingmistakesfromafellowcolleaguespoorperformance.
28. Culminationofexperiences;eachexperiencehashelpedtopreparemeforthenextstep.
29. DefiningmomentsformeasaleaderhavetypicallybeenthosetimesthatImoveintonew
organizationsandhavehadto"establish"myselfasaleader.
30. Deliveringakeynotespeechthatwaswellreceived
31. DemocracydemandsLeadership.ThecorporateCEOshouldtrytobecometheLeaderofthe
nation;ChiefExecutiveofAmerica
32. Developingastrategicplanforseniormilitaryleadersforastate,andbeingastrategic
outreachmemberforleadershipattheArmyWarCollege
33. Duringandfollowingcollegegraduation,Iwasaskedtovolunteerandleadseveralinitiatives.
34. Duringthequalificationprocessforanoffice'scareerinthemilitary,myperformanceinavery
competitivetestingprocessbecameadefiningmomenttoaspireforleadershiprolesinmy
futureendeavors.

35. EachThanksgiving,myMomwouldinvitethewholeneighborhood,friendsoffriends,
colleaguesandstrangers."Whycan'twejustcelebratewithourownfamily?"Iaskedone
year.Mymomresponded,"Somepeopledon'thavefamilies.Whywouldn'tweinvitethe
36. Eachtimethatoneofmyreportsispromotedandembracesgreaterresponsibility.
37. Effectivecollaborationwithothers
38. EvaluatingandapprovingcustomaccountbenefitrequestsidentifiedmeasSMEandleadfor
productarea.
39. Experiencesavingmyselfandmydaughterfromabusivehusband/fathercleavingwith
nothing,takingcareofeverythingmyself,anddoingjustfine.
40. FirsttimeIspokeacrowd,thirdgrade,funeralofaclassmate.
41. Focusingonmygifts
42. Gainknowledgeandthentosharethatknowledge
43. Givenalargeprojecttocompletewithtotalcontroloverallaspects.Projectwascriticalto
efficientoperationoftheentiredepartmentandwascompletedontime,withinbudgetand
obtainedthedesiredresults.
44. Globalizationinitiatives10yearsagoinIBM,Ihadthepossibilitytochooseeithertobeledor
tobepartofthedesignofthegame.
45. GrowingupinGirlScoutingIhadmanyopportunitiestobealeader,makedecisions,be
responsible.Ithrivedonthoseopportunities.AsIgrewolder,thelevelofopportunitiesand
responsibilitygrewwithmeandempoweredmetobetheleaderIamtoday.
46. Haven'thadadefiningmomentyet.
47. HavingaskillsettostepuptotheplateanddoataskwhichIwastotallyabletoperform
whereastherewasnooneelseperformingthelifechangingeventsrelatedtosmallbusiness
developmentforthoseSoutheastAsianswhocameasrefugeestotheU.S.
48. Havingtomakeanunpleasantdecision
49. HearingGodspeakthroughmeinthepreachingmoment.
50. Helpingtoaidthedevelopmentofothers;improvingprocessandstrategytodrivechange
51. HiredasManagerinmyorganization
52. HowwouldyoudescribeyourDEFININGMOMENTasleaderinyourownright?(Considera
moment,aninfluence,anexperiencethatsetyourdirectiontobealeader)
53. IbelievemydefiningmomentcameatthetimeIrealizedthatresponsibilityforsubordinates
isnotsomuchofataskasitisanopportunitytobeofhelpbyprovidingapositiverolemodel.
54. Ican'tthinkofasingledefiningmoment.Itisalotofsmallbutsignificanteventsbuildingover
time.
55. IdiscoveredthroughatoughexperiencethataboveallelseImustCULTIVATEandTRUSTmy
innerknowing.Thateachofushasinsideagenuinetrueguide;thesoundofour
uniqueness..thatrespondstosomethingtheworldneeds.Dotheworkandlookinward.
56. IdothingsbecauseIthinkit'stherightthingtodobecauseIwanttoinspireotherstomakea
differenceintheirownlivesandthosearoundthem.Themostrecentwasa10day1,380km
cyclingridetoraisemoneyforParkinson's.
57. Idon'tknowthatIwoulddescribemyselfasaleader.IlackthecreativevisionthatIthink
separatesleadershipfrommanagement.
58. Iexperiencedamomentoffailurethatinspiredmetoclimboverthewallofadversity.I
learnedthatfailureisn'tnecessarilyabadthing.Iresolvedtohelpothersovercomethis
proverbialwallandtrulygainsuccess.
59. Igrewupsurroundedbystrongwomenfromayoungage.Asclichasitmaysound,these
womentaughtmetoleadandnevertobeafollower.Throughexperience,Ihavelearnedthat
IcanprogressONLYbyleadingmyselfandthegroupsthatIrepresent.

60. Ihavealwaysbeenaleader,evenasachild.Teachersalwaysselectedmetotakeon
additionalresponsibilitiesandasIgrewolder,classmatesandworkcolleaguessimilarlylooked
tobefordirection,advice,andleadership.
61. Ihavebecomeveryobservantofthespecificneedsofmyorganization.I'venoticedthat
moralehasbeenlow,someofmycolleaguesappeartobedisengagedanduninspired.Iwent
tomysupervisorandrequestedwehavearetreat.Inturn,Iplannedtheretr
62. IhavestudiedtheDARKSIDEofleadershipbecauseIthinkthatiswhatmostpeopledon't
understand.Whenyoucancontroltheego,thenotherthingsgosomuchbetter.So
understandingegodevelopmentiscritical.
63. In2004Iacquiredastrugglingcompanywith14employees.IrememberthedayIwas
introducedasthenewownerandfieldedtheirquestions.Ihadtoarticulateaclearvisionfor
thefutureinordertocalmtheirnervesandkeepthebestemployees.
64. Iliketoinfluenceothersandcontributetoabetterorganization,world

65. Iorganizedandfacilitatedparentleadershiptrainingforfamilieswhohavechildrenwhoare
deaf/blindinNewYorkState
66. Isawtheneedofleadershipeverywhere.SinceIwasachild.Iwasawareofthedifference
betweena"chaotic"settingvsa"structured"settingandwhoitcouldimpactmy
outcome/perform.Therefore,Ivolunteertoleadactivities,lectures,etc
67. IthinkI'mtiredofwaitingforsomeoneelsetolead.Ishouldnotexpectsomeoneelsetodo
whatIthinkshouldbedone.Ishouldnotbeafraidtobeoutfrontleading.
68. Ithinkitisonethingtorecognizeachallengethatisnotbeingmetconstructivelybyyour
organizationandanotherthingtohelpothersarriveathowtomoveinabetterdirection.
WhenIcanmakethatstephappenthenfeelIamaleader.
69. Ithinkthedefiningmomentwaswhenoneofmydirectreportstoldmethatshetrustedme
toadvocateforher.ThattoldmethatshesawmealeaderandIstartedinmyjobasherpeer
sothiswasabigstep.
70. IwasafrequentspeakeratdataminingconferenceswhenIrealizedwhatcompaniesneeded
wasanewwaytolookatbusiness.SoIstarteddoingresearchandwroteBusinessIntelligence
SuccessFactors(Wiley/SAS2009)whichmakesafiscalargumentfortrea
71. IwaspassionateaboutwhatIwasdoing,Iwasengagedinmywork,theworkIwasdoingwas
innovativeandverycollaborative,Ifoundjoyandexcitementintheproject
72. Iwenttoaconferenceonnegotiatingpublicprivatepartnershipsandlearnedabout
consensusapproachedtoconflictresolutionanddecisionmaking.
73. Ifwewanttoachievesomethinginlifewhichweneverachievedbefore,wehavetodo
somethingweneverdid.
74. Inablockingmoment,duetocompanycontext
75. InmycurrentjobitwaswhenItookontheprojectleadpositionforamajorinitiativethat
entailedstandingupacorporateuniversity.Iwasabletoeffectivelyleadtheprojectandget
itdoneontimeandwithinscope.
76. InthestakeholderproblemsolvingworkthatIdo,IrealizedthatIamabletoholdopena
spaceinwhichthegiftsandtalentsofotherscanemergeinamannerthatallowsthebest
solutionsettobedevelopedbyall.
77. IndianBoysStateduringHighSchool
78. I'vealwaysbeena"changeagent"sinceJuniorHigh(thatdatesme).Iliketothinkabout
betterwaystodothings.SoIfoundawaytocommunicatemyvisionandgetpeopleonboard
tomakegoodthingshappen.
79. I'vealwaysdoubtedmyabilitieseventhoughmanagementabovemehassaidIhavetalent.
WorkinginadeptwhereImoveduptherankshaspresentedchallengeswithmaintaining
supportfromindividualswhoaremucholderthanIam.Itwasn'tuntilaperson

80. Joiningthespeechteaminhighschool.OnceIknewhowtousemyvoice,IrealizedIcould
helpbringaboutchangeforthebenefitofothers.
81. Keptastateagencyfrombeingeliminated
82. Leadingateamof7peopleintocombatforayearandreturningallofthosepeoplealiveand
well.
83. LeadingSoldiersandchaplainsincombat.Developmentandimplementationofastrategic
plan.
84. Learninghowtocultivatebuyintonotjustmotivatebuthaveateamowntheprocessand
results.
85. LearningthatIdefinemyselfasaleader.....nooneoranyoneelse.
86. Learningtodealwithdifficult&disruptivepeopleinmyfirstrolesinHRforalarge
manufacturingcompany.
87. MeetingFrances15yearsago.
88. MeetingindigenousactivistandNobelPeacePrizerecipient,RigobertaMenchuTum,listening
toherstory,passion,andvision.
89. Mentoringsomeoneelseandrealizingtheytrustedmetolead.
90. MydefiningmomentasleaderinmyownrightwaswhenIrealizedthatthereasonformy
pastfailurewasthatIwasbusyworkinghardandnotspendingtimelearningfromthethe
successandexperienceofotherwomeninhigherposition.
91. MydefiningmomentasleaderwaswhenIbecameafreshmanmentorinmyhighschool.I
developedmypublicspeakingskillsandIlearnedthatIamcapableofguidingagroupthrough
therightpath.
92. Mydefiningmomentcamefromthelunchtable.Ihadlunchwiththreerespectedleaders
duringthetimeIwasvisitingtheUS.Thefirstleaderaskedmewhatisyourmissionwhile
doingyourPhDandafterPhD?Thesecondleadertoldmethatyouneedtobe
93. Mydefiningmomentisongoing.Iseethatsomepeopleinmyorganization(withloworg
power)buyintomyabilitiesasaleaderandsomedonot(withhighorgpower).Theoutcome
isTBD.
94. Mydefiningmomentistherealizationthatmorepeoplearewillingtocrossracialbarriersto
createandadvancechange,andIamopentolearnfromtheseexperiencestocollaborateon
newsolutions.
95. Mydefiningmomentwasbeingthrustintoakeyroleandreportingresultstoexecutives
96. MydefiningmomentwouldbeattendingtheUniversityofPittsburghsHesselbeinGlobal
AcademyforStudentLeadershipandCivicEngagement.Thisexperiencewaseyeopeningand
lifechanging.Iwassomotivatedbythestudentsandleadersaroundmethatitpushedme.
97. MydefiningmomentsarewhenpeoplesurprisemebytellingmethatIhelpedthemmakea
decisionorIinfluencedtheirlivesinsomeway...veryrewarding.
98. MyfirstdirectorshipoftheYWCARiverBendNatureCenterinRacine,WisconsinIwashired
andmentoredbyMavisKryzanek,whoisaninspiredandinspiringleader.Mavisdemystified
leadershipwithpragmatism,humor,trust,heartandwisdom.
99. MyJunioryearinmypredominatelywhitehighschool,Itooktheinitiativetostartaclubof
diversestudents,AHANA(AfricanHispanicAsianNativeAmerican).Weallcametogetherfrom
differentbackgroundsandrealizedwerenotsodifferentafterall.
100. Myparents'influenceonme
101. Noonedefiningmomentsetmydirectiontobealeader.Multipleinfluences/life
experiences.HarveyMackaysentmehisboxofbooksasagiftarrivedhomeonedaytoa
deliveryslipneverorderedhisexampleshowedmehowleadersbecomeleaders.
102. Oneofmyemployees(whowasalsoapersonalfriend)toldmethefellowemployees
weretakingadvantageofmygoodnatureatwork.

103. Presenceinallit*squalities,listening,wisdom,sharingknowledgemakingthisworlda
betterplacetoliveforallhumanbeings.
104. Privatethanksfromcustomers(internalandexternal)abouttheirdelightwiththe
teamserviceandproduct.
105. RealizingIhadfollowersandtheneedtomanagethemassuch.
106. Realizingthatitactuallyhelpedtopray"pleasemakemeabetterleadertodaythanI
wasyesterday"andbringingthatfocuswithmetotheday'schallenges.
107. Realizingthatleaderscanlooklikeanyone.IsetouttobecometheleaderthatIwishI
had,insteadofputtingupwiththepoorleadershipprevalentinmyindustry.
108. Recognitionthatpeopleneedtocontroltheirenvironmentandactions.
109. Recognizedaproblemandbelievedinmysolutionneversubmittedtocriticismand
alignedwithseniorpeoplewhosupportedme.
110. Respondingtoaninternalcalltotakeover/leadameetingthatappointedleaderslost
controloverwhenattendeesengagedinheateddebate.Broughtcalmtothesituation,
providedspaceforeveryonetobeheard,andencouragedconsensusfornextsteps.
111. RunningtravellogisticsforInternetWorldTradeShowsinthelate90'sand
accomplishingtheimpossibletocoaching,directing,cheerleadingateamofalmost100
employeesdedicatedtothetask.
112. Seeingeffectiveleadersinaction
113. Seeingthelevelofpovertyandwars.Beinginapoorcommunityrealizingthatthey
dailyfightforfood.
114. Serveandsustaintoourcountry
115. SettingthestageformajorchangeinpainmanagementatamedicalcenterwhenI
hadnoexperienceinthatarea
116. ShockingIhadunrealizedinfluence
117. Spearheadingapaperlessprocedureproject.
118. Suddenlybeingthrustinchargeofabusinesswith25employeesattheageof24with
nobusinessorleadershiptraining.
119. Takingonadifficultassignmentthatcouldnotbesuccessfullydone.
120. ThedayIrealizedthatleadershipisaboutempoweringothers.
121. ThedefiningmomentwaswhenIaskedforfundingtoparticipateinanexpensive
professionaldevelopmentprogram,andIwasgrantedthefunds.
122. Thegroupstepembracedtheneededchangeandovercameseveralobstaclesasa
group
123. ThemomentwhenIfinallyhadthecouragetotakethemaskoffandbeexactlywhoI
wascreatedtobe.
124. ThemostrecentsituationhappenedwhentwoVPexecutivesapproachedmetostart
upanonforprofitwiththem.Theyconsideredmeapartnerintheorganization.Atthat
momentIwashumbledtothinkthatmaytherouteIamonisjustapitstop.
125. Therealizationatanearlyagethatmythinkingdivergedfromthecrowd
126. ThroughvolunteerworkIwasabletolead,organizeandberesponsiblefortheraising
oflargesumsofmoneyformycharityofchoice
127. ThroughoutmycareerIhavehadtheopportunitytoworkwithsomeoutstanding
manager.ButnoneweremoreinfluentialthanRobertGreenatOracle.
128. Tookthedecisionswhensituationwastough
129. TrusteetobeabletoworkwithandcoordinateAttorney,AccountantandBankers.
130. Understandingimportanceofinvolvingallstakeholdersincreatingasharedvision.
131. USArmy
132. Visionproposition
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133. WhenacollegeprofessoringraduateschooltoldmethatsomedayIcouldbeteaching
thecourse.
134. Whenconfrontedwithdifficulttimes
135. WhenFrancesHesselbeinwasCEO,IwashonoredtobeDirectorofthefirstGirlScout
NationalCenterforInnovation:foreverygirl,everywhere,toincreasepluralisminGirl
Scouting.
136. WhenIachievedunanimousapprovalbytheBoardofDirectorsofastateprofessional
organizationtocreateanewvotingseatformyconstituency.Itwasanempoweringmoment
thatalsoprovedtomethatIcouldeffectchangeandhadnowcreatedanopportunity.

137. WhenIbecameaprincipalofak12school,Iwasaleaderonlyinthesenseoftitle.
Thatentiretenyearexperience,priortoenteringthefieldofhighereducation,wasadefining
moment,intermsofpreparingmeasaprofessorofleadershipstudies.
138. WhenIchosetorunforclasstreasurerinhighschool.
139. WhenIdecidedtoembarkonMBAprogramandmetmycommunityofPractice,
realizedhaveallittakestobeone.
140. WhenIestablishedastudentorganizationattheUniversityofTexasAustinthat
succeededinraisingfundsandproducingprogramsthatservedourmission.
141. WhenIfullyacceptedtheresponsibilitytoactonmyvisionwithoutthepermissionof
others
142. WhenIorganizedthefirstTeenScreensiteinNorthCarolina.
143. WhenIrealizedmythoughts,actionsandvisioncouldpositivelyinfluencespeople
lives.
144. WhenIrealizedthatmyleadershipbehaviorsandtacticsMUSTalignwithwhoIamas
apersonorthebehaviorswillbe,atbest,unsustainableandatworst,actuallyharmful!
145. WhenIrealizedthatthethingsIthoughtIhadtohideaboutmyselfwereactuallythe
fodderformyleadership.
146. WhenIrealizedthepowerofcommunicationandperceptionsandtowhatdegreethe
playintohowyouneedtoframeyourleadershipapproachandimplementation.
147. WhenIrealized,atanearlyage,thatitwasimportanttoandthatIwasnotafraidto
speakupaboutthingsinwhichIbelieved.
148. WhenIwasacknowledgedastheleaderofavolunteerteamwhichbecamethe
definingreasonSovietLeadersbecameagreedtoamajorconsultingprojectwithWerner
ErhardtoworkintheSovietUnionbeforeandperhapscontributingtotheironcurtainfalling
149. WhenIwasofferedaconsiderablepromotionwithinmyfirstyearofemployment.
150. WhenIwaspromotedaftercompletingaglobalproject2monthsearlythatincreased
marketshareby8%
151. Whenmydesirebecametotrainupotherleaders.
152. whenmypeerselectedmetoleadthemoutofacrisis
153. whenyouareconvincethatthisistherightthingtodo.
154. WhileincollegeIwasthePresidentofahistoricallyBlackWomen'sServiceSorority
andwasleftastheonlymemberafterothermembersgraduatedandIwasabletobuildthe
organizationbackupthroughrecruitmentandprogramming.
155. WhileleadingaresearchteamforNIHtrialatMaimonidesMedicalCenter(MMC),I
wasfirstintimidateddirectingtheOrthopedicteam,butinashortperiodoftimewashighly
valuedbythemasexpertingeriatricsandasacoreinvestigatoronthetrial.
156. WorkingasChiefofStaffinCompanythatdoesnothavethatasanofficialposition.
157. WorkingfortheDODschools.

What is the best LEADERSHIP ADVICE you ever received that

you think is relevant for the NEXT leader of the future?
1. Alwaysquestionthestatusquo.Believeinyourselfandthatyoucancreatechangedespite
whatotherpeoplemaysay.Stayfocused.
2. Abosswhotoldhisleadershipteam:"Letusthinkthisthroughverycarefullyaswemakethis
decision.Ourcredibilityisallwehave.Oncegone,itisseldomreclaimed"
3. Aleaderisanindividualwhohasfollowers.
4. Aleadermustalwaysbeateamplayerandmustbeopentoconstructivecriticism.
5. Acceptchangeasanexpected,needed,normalpartofthebusinessday.
6. Acceptthatyouarealeaderandpeoplewanttofollow.Makeapositiveimpactontheir
careers.
7. Accountability
8. ActionwithVision
9. Actionsspeaklouderthanadvicethenextleaderinthefuturewillunderstandglobal
cultures,shareknowledge,neverbetoobusytocare,focusonnewideasandcontinual
learningandinstillleadershipqualitiesinothersandserveourworld.
10. Admitwhenyouhavemadeamistake...ownitandimmediatelystartactiontocorrectthe
mishap.
11. Alwaysbeinclusive.
12. Alwayshirepeoplewhoyoubelievehavemorepotentialandtalentthanyou.Themhelp
themrealizethoseabilitiestothefullest.
13. Alwayskeepthinkingaboutthenext15yearsandpreparingforit.
14. Alwayslisten,toothersANDyourself.
15. Alwayssurroundyourselfwithgoodpeopleandthendelegatetheresponsibilitytodothe
necessarytasks.Alsodoafollowupandholdthoseassignedtoaccountforthecompletion
oftheassignmentandthenacknowledgetheseaccomplishments.
16. Alwaystaketheinitiative,evenwhenitmayseemthatthereisnoopportunitytodoso.Speak
forthosewhocantordon'tknowhowtospeak.
17. Appreciatepeople.Createanenvironmentthatnurturesengagementandyou'llberewarded
withcreativity.
18. Asaleader:1)The"heroleadership"modelisnotsustainable....sostoptryingtobelike(fillin
theblank).Bewhoyouareandwhatyouwanttoachieve...authenticityissustainable.2)
whenindoubtabouthowtoapproachanissue,consultDrucker.
19. Asknottell!
20. Askthemwhattheywantandgiveittothem
21. Askedthequestion,byamentor:whataretheresultsyouwantfromthisencounter?And,in
classwithPeterDrucker:onwhomdoIdependforinformation?andwhodependsonme?
22. AttheHesselbeinGlobalAcademy,ItoldFrancesIwantedtobePresidentoftheU.S.andI
hadsomedoubts.Shetoldmenottobeafraidtodreambig.ShebelievedthatIcouldbe
President.Leadersarebigdreamers.
23. Beagoodlistenertoothersanddonotbequickto'judgeothers'
24. Beaguidefromthesideratherthanasageonstage.
25. Bealeaderwiththepeoplenotjustofthepeople.
26. Beamultiplier,notadiminisher.Tothinkabundance,notscarcity.

27. Beabletoarticulateyourunique"relational"competenciesthatareotherwiseinvisible,
unarticulated,andunvaluedtobringthemvisible,articulatedandvalued,tomakea
differenceintheworld.
28. Beauthentic,becaringandinspirethosearoundyoutobegreaterthantheythinktheycanbe
29. Befairandconsistent
30. Beflexible!
31. Beflexible,listen,butbealsofirm
32. Beinspirational
33. Beloyaltoyourownjoy
34. Bepassionate
35. Bepersistent
36. Bethechangeyouwanttosee.(paraphrasedfromGandhi)
37. Beyourselfbutlearnfromtheleadersandimproveorcustomizetosuityourselfwiththehelp
andguidanceofAlmightyGod.
38. Beyourself.
39. Beyourself.Peoplerespondtoauthenticity.
40. Beyourself.TapintoyourownGodgivenabilities.Surroundyourselfwiththebestpeoplein
theorganization.Haveanaccountabilitygroupandpartnerthatwillalwaystellyouthetruth.
41. beingaservantleader.
42. Believeinmyinnervoice.......forthegoodsofall.
43. Challenge,challengeyourselfateveryopportunity
44. Committopersonalgrowthandlettinggooftheneedforcontrol.
45. Confidencefrommymentorinmyabilitiesandtalents
46. Considerallthestakeholdersineachdecision.
47. Continuetored,learnanddevelopforthefuture.Peoplearepeopleregardlessofthe
industryoflevelwithinanorganization.
48. Determineyourcorporateculture(inmycase,Quality)whichsetsyourmission,which
becomesyourpassionassoonasyoustartyourleadershipwithinthecompany.
49. Dowhatyoudobestandworkonsomethingyouarepassionateabout.Manageyour
employeeswithLove",fortheirindividualityandtheCompany'sMission
50. DoyouwanttobeRIGHT?Ordoyouwanttogetwhatyouwant?
51. Documentyourgoalsandkeeptheminfrontofyou,soyoudon'tgoofftrack.
52. Don'tacceptplayingintoosmallasandbox
53. Don'thaveone.
54. Don'tpaytoomuchattentiontocritiqueandnegativecommentsaboutyourself.
55. Don'ttrytofixeveryone'sproblems.Coachthemtofixtheproblemsontheirown.
56. Don'ttrytomakeanysignificant(big)changesinyourfirstyearasleaderinanew
role/organization.Gettoknowthecultureoftheorganization,itspeople,itshistoryfirst
thenconsiderchanges,ifany.
57. Educateyourselftobeanequalpartner
58. Embracechangeasopportunity!
59. Excellenceisaformofdeviance,doingthingsthatarenotnormal.
60. Figureoutwhatmotivateseachstaffmember,alignittothestrategicplanandthengetoutof
theway.
61. Findwisepeoplewhohaveyourbestinterestatheartwhowillencourageyoutocelebrate
thesmallandbigwinsandchallengeyoutoyourexcellence.
62. Findyourownvoiceandbetruetoit.
63. Focuspick3thingsandputyourenergyintothem
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64. Focusonyourgifts
65. Formyself,sayinglessthanIthink.Followedbyincreasingmyawarenessoftheneedsofmy
teamincollaborationwiththecompaniesvisionandmission.
66. Frances'definitionofleadership:toberatherthantodo
67. Godgaveusdreamstofulfill.
68. Helpothersgetwhattheydesireandmydesireswillfollow
69. Helpstakeholdersshapetheirownsolutions
70. Holdsteadywhenthere'spressuretoprovideananswer
71. Honestyandpassionovercomesfearandscaricity
72. HonorCode
73. IamALWAYSinchargeofwhethermybehaviorsandactionsarealignedwithmypersonal
valuesregardlessofmyworksituationorenvironment.
74. IhappentobeaclinicalpsychologistandthoughitwasnotmeantasadviceforleadershipI
recallmysupervisoringradschooltellingmethat"contextismoreimportantthatcontent"
andinbothmyclinicalandleadershipworkIalfindthatissotrue.
75. Ihaveneverreallyhadamentor;however,theleadershipmodelIhavedevelopedfocuseson
leadingfromtheintersectionofcompetence,character,andcreativity.
76. IknownothingexceptwhatIlearnfromthefield.
77. Istilllookbacktowordsofaprofessor,whotoldmenottoenvysomeonewhoisdoing
somethinginteresting,buttobecomequalifiedanddoit!
78. Identifywhoyouareandwhatisyourpassion.
79. Ifeveryoneisdoingsomething,dotheoppositeortrytodiscoveranotherwaytodoitbetter
byusingyourstrengthsandyourteamsstrengths.
80. Ifyoucan'tchangesomething,thenchangethewayyoulookatit.
81. I'mverypositiveandthatIkeepmyword.I'malwaysthereforthem,evenifimbusywith
otherthings.Ikeepintouchandkeepeveryoneupdated.
82. Inaleadershipconference,Iwaseducatedabout"diversityswagger."ThebestadviceI've
gainedwastoalwaysrememberthateveryoneisdifferent.Onemethodofcommunication
mayworkforyouandnotforanother.Oneresponseyougivemaybeunderstoodd
83. Inordertobealeaderyoumustbewillingtoserveanddevelopotherleaders.Thetrue
measureofaleaderwhohowmanyotherleaderstheyhavedevelopedinthecourseoftheir
career.
84. Intimeslikethis,alwaysbelookingoverthehorizonandalwaysbeopentonewthinkingand
newwaysofdoingthings...
85. Insteadoftryingtochangepeople,findtheirstrengthsandtrytotailortheirjobtoplayto
thesestrengths.
86. Integrity,dedication,magnanimity,humility,openness,andcreativityor,moresuccinctly,
visionandvirtueareinallofus,howeverrustyordormanttheymaybe.WarrenBennis
fromhisbook"ManagingPeopleislikeHerdingCats".
87. Itisnotpersonal.
88. It'snotaboutyou,it'saboutthoseyoulead.
89. It'sOKtolearnaboutotherleaders'stylesand"secretsforsuccess,"butarealleaderis
authentic,thatis,heorshedoesn'ttrytocopyothers,butratherdevelopshisorherown
personalstylebyleveraginghisorherownstrengths.
90. Knowpeopletoservethemandyouwillleadthemmoreeffectively
91. Knowthetroops
92. Knownisthepast;pastmeansdead.Knownisburden.FreeyourselvesfromtheKnown.
Welcometheunknown.Unknownisthefuture.
93. Leadbyexample"and"Perseverance".
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94. Leadwithconfidence.Knowwhatyouknow;Admitwhatyoudon'tknow.Behonestand
graciousaboutsharingcreditforsuccess.Parkyouregoatthedoor.It'snotaboutyou.The
only"I"youshouldbeworriedaboutistheonein"I"ntegrity.
95. Leadersarebornnotmadebutbehumbleandlistenandlearnfromthoseyoulead
96. Leadershipisamatterofhowtobe,nothowtodo.
97. Leadershipisaboutbuildingrelationship,rolemodelingbehaviorandfocusingeveryoneon
vision.
98. Leadershipisaboutrelationships.Youmustdeveloptherelationshipswithpeopleinorderto
persuadethemtofollowthevision!
99. Leadershipisnotwhatyoudo,itiswhoyouare!(Being,notDoing)
100. Learnhowtobethebestteammembertheoneeveryonewantsontheirteam
andyouwillbeabetterleader.
101. Learnthatleadersinfluenceothersandlearntomaketoughdecisions
102. LearningfromDeansHennig&Jardimtocarefullyanalyzethecontextofany
leadershipsituation,tocompleteathoroughsituationassessment.
103. Learninghowtolistenandlearninghowtomakecollaborativedecisions.
104. Listen
105. ListenandCommunicate
106. Listenandlearn
107. Listenandrelyonyourbestpeople
108. Listenmorethanyouspeak.
109. Listenwelltowhatothersaresaying,verifyinformation,andbereadytoactwhen
needed.
110. Listeningtowhatstaffofalllevelshavetosay.FullEngagement.
111. Look3levelsbeyondyourworld.
112. Makeadecisionwithproperresearchandinput,andSTANDBYIT,evenifitdoesnot
goasplanned.
113. Missionfocused,ValuebasedandDiversitydriven.Ithinkthisshortstatementhas
mostpowerfulinsightandwillhelpnextgenerationtogrowwithresponsibility.
114. Nevergiveup.
115. Neverlieandyouwon'thavetoremembereverythingyousaid.
116. Never,evergiveupanddevelopastrongsenseofselfbeforetakingonthechallenge!
117. Obstaclesarethosefrighteningthingsthatbecomevisiblewhenwetakeoureyesoff
ourgoals.
118. Onecannotworkin"silo"butneedsadedicatedgroupofpeopletopursueacommon
goalthuscreatingachange(collaborativeleadership)
119. Peoplewhodothejobknowthejobbest(Peters/Watermanbookquote)
120. playhard,workhardandhavefun.
121. "Perfectionistsgotogreatpains;andsharethemwithothers."MavisKryzanek's
remindertome
122. Putyourownoxygenmaskonfirst,thenhelpthosearoundyou!
123. Realleadersarenotpeoplewhocanpointoutwhatiswrong.Almostanyonecando
that.Realleadersarepeoplewhocanmakethingsbetter.
124. relationships
125. 'Respect'meanstolookagainandseebetter:'re'(again)&'spect'(tolookandsee.)
Respectistheessenceofbeinginclusive...
126. SeekPossibilities.
127. Selflessness
128. Speakandactwithconfidenceandtrustyourteam.
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129. Standbyyourconvictions,butlistentoothers'aswell.
130. Stayontopofthings
131. Stayvisionfocused
132. Strengthfromdiversity
133. Surroundyourselfwithpeoplewhosharethesamevisionandwhoarecommitedto
workasateam.
134. Surroundyourselfwithpositive,proactivepeopleandworkasateam,capitalizingon
everyone'sstrengths.
135. Takethetimetoshareyourknowledgewithyourteamandkeeptheminformedof
businessinitiatives.Thisenablesabetterunderstandingofourmissionandbusinessdirection
andachievesbuyin,resultinginbetterperformanceresults.
136. Takethetimetotalktoyouremployeesandtogettoknowthemaspeople.
137. Thatwhatmakesaleaderisknowingwhentoleadandwhentobeafollower.That
themajorityofthetime,leaderstrytobalancetheirthinkingwhenitcometodecision
making.
138. Thebestgiftyoucangiveyourchildrenisagoodexample.
139. ThebestleadershipadviseIeverreceivedwastokeepinmindthatpeoplewanttobe
involved.Peoplewanttobeincludedintheworkthatneedstobedome.Iusedtodo
everythingmyselfinordertosaveothersfromadditionalwork.Bigmistake.
140. Thebestproblemsolvingapproachbeginswithdefiningtheappropriatequestionand
stayingininquirylongenoughtotranscendthepatternsofthepastbylookingtowardwhat
maybepossible.Frommywiseteachers/mentors.
141. "Theleaderofthepasttells;theleaderofthefutureasks."FrancesHesselbein
142. TheneedforaleadertoinspireothersisthebestadviceIreceived.
143. Theprimaryresponsibilityofaleaderistoraiseupotherleaders.
144. TheverybestleadersIhaveseenarepassionatelydevotedtobringingoutthebestin
everyonetheytouch.
145. Thinkbig
146. Thinkingintermsofasystemratherthanoneresponsibleperson.
147. Threeadvices,1.Likechange.Becomfortablewiththeconsequencesoftakingrisks.
Beresilient2.Beflexibleandadaptabletoplaydifferentrolesandworkindifferentcultures3.
Enjoythejourneymorethantheresultsofthejourney
148. Tobeagoodleaderonemustbeabetterfollower.
149. TobeINTERESTEDratherthanfocusingonbeingINTERESTING.
150. Toleadbyexampleandnotjustwords.
151. Tosetasideyourthoughtsandperceptionsandkeepandopenmindasyoutruly
listentothevoicesofthoseyouareworkingwithsothatyoumightfindawaytohelp
everyonemoveaheadorovercomeanobstacle.
152. Trustandaccountabilityareparamount.
153. Trustyourinstinct(stillsmallvoiceinside)
154. Trustyourselfandfollowyourownheart
155. Walkthetalk.Setappropriateexpectationsandleadbyexample.
156. Wearewhatwerepeatedlydo.Excellence,then,isnotanact,butahabit.Aristotle
157. Wecanfindadeepermeaningforeverythinginourlives.Evenfordowngradingand
requalifyingforlowleveljob.
158. Wecan'tsolveproblemsbyusingthesamekindofthinkingweusedwhenwe
createdthem.AlbertEinstein
159. WhatisthebestLEADERSHIPADVICEyoueverreceivedthatyouthinkisrelevantfor
theNEXTleaderofthefuture?
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160. Whatthepeopleofanorganizationwantfromtheirleaderareanswerstothe
following:Wherearewegoing?Howarewegoingtogetthere?Whatismyrole?Themore
clarity,thebettertheresults.
161. Whateveroneardentlydesires,canvividlyimagineandactsuponwillcometolife.
162. Whenclimbingthecorporateladder,alwaysreachdowntopullpeopleup.
163. Wheninitiatingchange,startwithpeoplewhoarereceptivetotryingsomethingnew
andwhowanttoaccomplishsomethingnotwiththosewhoresist.
164. Youarecapableofdoinganything.
165. Youarenotyourtitleorpositionanddon'tfallinlovewithyourtitle.Ifyoufailyour
phonewillstopringing,sobeauthentic.
166. Youwillbeabletodowhateverneedstobedone/decided.
167. Youwillhavefiveproblemsinyourcareerthesizeofanelephantandtherestwillbe
minorinconveniences.Pickyourbattlesandknowwhentousethefive"elephantbullets"in
yourarsenal.Wastingthemonthesmallissuesiscounterproductive.