Jack G. Powell Jr.

Software Quality Assurance Manager

DeLand, FL 32720
Phone: 386-717-6736
Email: jack3270@outlook.com Linkedin: www.linkedin/in/jackgpowelljr

Summary: Motivational leader and articulate communicator, who achieves goals through passion,
commitment, and expertise. Drive dramatic and sustainable quality improvements by balancing business,
technology, and customer needs to produce client-focused solutions that boost customer satisfaction and
profitability.

WORK EXPERIENCE
DaVita Inc., Deland, FL 06/200808/2014
IT Manager-Quality Assurance
Directed Quality Assurance and testing with 25+ people located in multiple geographical locations,
including offshore
Doubled QA team while reducing costs and maintaining quality and 100% employee retention in
response to 300%+ customer growth and four new product lines
Established corporate QA organization from the ground up including formal processes, hiring and
training personnel, and creating policies for quality, testing, and acceptance criteria
Implemented Agile SCRUM methodology for development projects and led development of drug
protocol automated testing process and tool set, reducing testing time by 30%
Managed six, simultaneous enterprise application-development projects; delivering key milestones on
time and within budget, maintaining quality, and sustaining lowest department turnover rate
Realized $120,000 recurring annual cost savings by optimizing testing tool license usage and
maintenance, including ALM and QTP

Convergys, Lake Mary, Florida 06/199612/2008
Senior Information Systems Manager
Managed software development and QA teams up to 40+ people located in multiple geographical
locations including offshore. Maintained ISO9000 compliance for teams located in England
Responsible for full development cycle and ongoing maintenance of Convergyss proprietary
automated testing tool, testing infrastructure, test metric facilities
Developed a test automation tools that significantly improved quality and saved thousands of hours
of manual testing and is now being used by all divisions and several customers
Developed real time systems which facilitate testing metrics for large scale QA organizations located
in multiple geographical locations worldwide, including manual and automated testing
Developed a problem reporting/tracking system covering the entire defect resolution cycle and a new
tool for automated functional testing of Enterprise Java Beans (EJB) APIs
Managed test team of 10-20 people developing and executing thousands automated test scripts which
dramatically reduced test execution time and improved functional coverage




Convergys, Lake Mary, Florida 05/199506/1996
Quality Assurance Team Lead Wireless Testing
Managed a team of 8-10 testing the Convergys proprietary wireless billing and customer care system
Created testing plans and managed test case development, test execution, and defect reporting
Developed test plans for Internet self-care, allowing Sprint and PrimeCo customers to make
payments and view monthly minutes of use via PC or Wireless Application Protocol enabled phone
Developed and executed test plans for web front end to P2K which allowed subscription and phone
activation functions for Sprint PCS and AT&T wireless (E.g. America One) to login and access

Convergys, Melbourne, Australia 05/199305/1995
Quality Assurance Team Lead Project Axis/Australia Telecom
Managed a QA team of 15-25 testing Australia Telecoms wire line billing and Rating system
Developed a defect tracking and test metric reporting systems, reducing testing time and costs greatly
Developed and implemented test processes, procedures, and standards for all testing activities

Convergys, Tokyo, Japan 06/199005/1993
Senior Systems Analyst Nippon Telephone/Telegraph Project
Responsible for the design, development, and testing of a large scale wire line mainframe billing
system focusing on the service order processing
Served as Team Lead with staff of 3 on customer site in Tokyo Japan installing maintenance releases

Tupperware, Kissimmee, Florida 11/198506/1990
Senior Systems Analyst
Responsible for the development of large-scale inventory control systems and financial applications
Designed and implemented new payroll and labor system for factory staff in 3 geographic locations
On call 24/7 for production system support

EDUCATION
Computer Science 1975-1977
Illinois Central College

Certified Tester, Foundation Level 2012-2012
American Software Testing Qualifications Board

SKILLS & EXPERTISE
Healthcare Applications
SQA Processes, Procedures, Metrics
Telephony Applications
Project and Risk Management
Manufacturing and Retailing
Staff Training and Development
Windows, Unix, Lotus Notes, ALM Quality Center, QTP, AS/400
Mainframe 3090 series, COBOL, IMS/DB/DC, and CICS
All phases of the software development life cycle (SDLC) using multiple technologies and platforms