2012 Work Happiness Indicator Survey Report

JobsCentral Work Happiness Indicator 2012
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This report is published by:
JobsCentral Pte Ltd www.jobscentral.com.sg
3A International Business Park, #08-08, ICON@IBP, Tower A, Singapore 609935
Survey Contacts:
Alythea Ho alytheaho@jobscentral.com.sg | Jonathan Tay jonathan@jobscentral.com.sg
Copyright 2012 JobsCentral Pte Ltd
This document is copyrighted; any unauthorized use of it may violate copyright, trademark and other laws. For permission to use content from this document
or reprints, please contact JobsCentral at alytheaho@jobscentral.com.sg or call (65) 6778 5288
JobsCentral is a CareerBuilder company
2
INTRODUCTION
Work happiness has always been an area of interest and concern in Singapore. Our island state, without natural resources, relies heavily on its
human capital to grow and power the economy. And as the country advances and expectations rise, Singaporeans are no longer content with
sustenance employment, looking instead for quality of life, self-fulfllment and other altruistic values. Coupled with an economy that enjoys
a low unemployment rate, being happy at work is more important than ever and employers need to constantly fnd ways to keep workers
satisfed.
We hope that the results of this report will provide some insight into the emotional well-being of workers in Singapore.
ABOUT THE SURVEY
First launched in 2009, the JobsCentral Work Happiness Indicator is a study to measure how happy Singapore workers are with their jobs. The
2012 survey has 3,299 respondents and data was collected via an online questionnaire between 20th September and 19th October, 2012. The
survey was voluntary and open to all Singapore workers aged 16 years and above. Incomplete and duplicated responses were discarded and
do not contribute to this count.
Results of this survey are statistically signifcant. At a confdence level of 95% and labour force population of over 3.2 million
1
in Singapore,
the sample size has a margin error or confdence interval of 1.71%. This means that we are 95% confdent that the results of the survey are
refective of the general population with an error margin of +/- 1.71%.
CALCULATING WORK HAPPINESS SCORE
The JobsCentral Work Happiness Indicator uses a 100-point scoring scale. Respondents were presented with a list of common work-related
attributes that they are required to rank in the order of importance. Next, respondents were required to assign a satisfaction score to each
of these attributes. Each work attribute is then tabulated with a weighted score and mapped into a 100-point scale. The higher the score, the
happier an employer is considered to be.
Work Happiness scores are calculated for the mean of the overall sample as well as by various parameters such as gender, age, academic
qualifcations, job functions, work industries and gross monthly salary.
Example: Calculating the Work Happiness score
[Example] Rank of Work Attributes by Importance:
Rank Work Attributes Weightage (by rank)
1 Interesting work 12
2 Autonomy at work 11
3 Positive impact to the society 10
4 Good relations with management 9
5 Work-life balance 8
6 Advancement opportunities 7
7 Salary 6
8 Good relations with colleagues 5
9 Job security 4
10 Acceptable work demands 3
11 Location of work 2
12 Safe working conditions 1
01. Introduction
1
The population fgure for Singapores labour force is extracted from the Report on Labour Force in Singapore, 2011 published by the Ministry of Manpower,
2012. Source: <http://www.mom.gov.sg/statistics-publications/national-labour-market-information/publications/pages/report-labour-force-2011.aspx>.
3
[Example] Rating of Work Attributes by Level of Satisfaction:
Work Attributes Rating (out of 10)
Acceptable work demands 8
Advancement opportunities 5
Autonomy at work 9
Good relations with colleagues 8
Good relations with management 5
Interesting work 8
Job security 6
Location of work 3
Positive impact to the society 8
Safe working conditions 6
Salary 2
Work-life balance 4
[Example] Scoring:
Work Attributes Weightage x Rating Score
Acceptable work demands 3 x 8 24
Advancement opportunities 7 x 5 35
Autonomy at work 11 x 9 99
Good relations with colleagues 5 x 8 40
Good relations with management 9 x 5 45
Interesting work 12 x 8 96
Job security 4 x 6 24
Location of work 2 x 3 6
Positive impact to the society 10 x 8 80
Safe working conditions 1 x 6 6
Salary 6 x 2 12
Work-life balance 8 x 4 32
Gross Score 499
[Example] Conversion to 100-point scoring scale:
Gross score (in the e.g. above) Minimum possible gross score Maximum possible gross score
499 78 780
To convert the gross score of 499 into a fgure on a 100-point scoring scale, we do the following:
Work Happiness score = [(499 78) / (780 78)] x 100
= 60 out of 100 points
01. Introduction
4
02. HIGHLIGHTS
JOBSCENTRAL WORK HAPPINESS INDICATOR, 2012
Highest Work Happiness Score since 2009
The 2012 JobsCentral Work Happiness overall score of 59.8 is the highest since the research survey started in 2009. This year marked an
increase of 4.1 percent from the 2011 score of 57.4 points. The survey saw happiness improvement across general groups. While a score of
59.8 indicates that Singapore employees are still less than moderately happy, the signifcant increase from the past year does mean that there
is an improvement in worker sentiments.
The lowest Work Happiness Score (55.5 points) was recorded in 2010.
Overall Work Happiness Score, 2009 to 2012 Overall Work Happiness Score, 2012
Growing importance of Salary and Work-life Balance
Previously ranked third for three consecutive years, Salary is now the most important factor to workers followed by Work-life balance and
Advancement opportunities tied at second position. More than one-ffth (22.5 percent) of employees ranked Salary as the most important at-
tribute of a job, giving it the highest score of 8.63 (out of a maximum score of 12) that leads the joint second-ranked attributes at 7.37 points.
The 2012 survey also saw increased importance of work-life balance among Singapore employees. Work-life balance climbed 7 spots this year
to the second position and was chosen by 13.4 percent of respondents to be their most important work attribute. The most important work
attribute in 2011, Advancement opportunities slides to 3rd place this year with a score of 7.37.
The top 5 work attributes by importance are:
Rank Most Important Work Attributes Score (out of 12)
1 Salary 8.63
2 Work-life balance 7.37
2 Advancement opportunities 7.37
4 Interesting work 7.21
5 Acceptable work demands 7.20
Positive impact to society least important
As with past surveys, having a positive impact to society is ranked the least important work attribute. The score of 4.16 sees the widest margin
on the score table from the next least important attribute safe working conditions which scored 5.04 points.
56.4
60.0
58.0
56.0
54.0
52.0
50.0
55.5
57.4
59.8
2009 2010 2011 2012
Overall Work
Happiness
Very
unhappy
0 25 50 75 100
Moderately
unhappy
Neutral Moderately
happy
Very
happy
59.8
5
02. HIGHLIGHTS
Workers least contented with Salary and Advancement opportunities
While Salary and Advancement opportunities are highly valued by employees as the 1st and 2nd most important work attributes respectively,
both attributes scored the least in terms of satisfaction levels.
16.4 percent of employees rated Advancement opportunities at the lowest level of satisfaction making it the least satisfed work attribute
(score of 5.3 out of 10). Meanwhile, Salary achieved the second lowest satisfaction score (5.7 out of 10) with one-in-eight employees (12.5
percent) reporting that they are not contented with the remuneration package of their current jobs. Work-life balance fared a little better at
the 5th spot of dissatisfaction level.
The top 5 most dissatisfed work attributes are:
Rank Most Dissatisfed Work Attributes Score (out of 10)
1 Advancement opportunities 5.30
2 Salary 5.70
3 Autonomy at work 5.92
4 Acceptable work demands 6.19
5 Work-life balance 6.26
Relationship with co-workers and management are among most satisfed work aspects
The results of the survey show positive levels of satisfaction with regards to interpersonal relations at the workplace. More than one quarter
of employees (27.8 percent) rated their relations with their colleagues at the highest level of satisfaction therefore placing it as the 2nd most
satisfed work attribute (7.17 out of 10). Good relations with management also came among the top 5 most satisfed work attributes with
20.6 percent giving it a high satisfaction rating (6.61 out of 10).
The top 5 work attributes with the highest levels of satisfaction are:
Rank Most Satisfed Work Attributes Score (out of 10)
1 Safe working conditions 7.25
2 Good relations with colleagues 7.17
3 Location of work 6.80
4 Job security 6.63
5 Good relations with management 6.61
Male workers are happier than female workers
Work happiness score for male workers increased by 5.8% over last year to 61 points, while female workers happiness level increased at a
more modest 2.8% to 58.7 points.
Happiest workers are holding Compliance, Business Development and PR positions
Workers whose job function is Compliance-related are found to be the happiest workers this year scoring the highest average work happiness
score of 65.5 points. Those in Business Development and PR positions also fared well with scores of 63.8 and 63.2 points. Interestingly, PR
workers were the unhappiest lot in 2011.
6
02. HIGHLIGHTS
The 5 job functions with the best Work Happiness scores are:
No. Job Function Work Happiness Score
1 Compliance 65.5
2 Business Development 63.8
3 Public Relations 63.2
4 Education / Training 62.7
5 Marketing 62.4
Editorial workers are most unhappy
Workers in the editorial/translation and merchandising/purchasing lines of work have the lowest work happiness scores of 54.2 and 54.8
points, making them the least satisfed of all workers by job function. The third spot goes to those in the Administrative function (57.7 points).
The 5 job functions with the lowest Work Happiness scores are:
No. Job Function Work Happiness Score
1 Translation/Editorial 54.2
2 Merchandising/Purchasing 54.8
3 Administrative 57.7
4 Finance 57.9
5 Customer Support 58.9
Construction industry score increase by 15.7 percent
The construction industry scored a credible 61.8 work happiness points this year over 2011s 53.4 points. This is a remarkable increase of 15.7
percent. On the lower end of the score table sorted by industry, workers in the Wholesale/retail trade and Administrative & Support Services
are the worst-of of the lot with 56.7 and 57.1 points.
$8,000+ salary gives the most happiness
Following the trend from previous surveys, workers earning $8,000 to $8,999 in gross salary are the happiest group with scores of 68.2, a small
increase of 1.8 percent from 2011s 67 points. Generally, work happiness increases as salary increases within the $1,000 to $4,999 range.
Between the $5,000 to $7,999 window, there is a plateau efect as work happiness remains the same. At the $8,000 to $8,999 range, there
is a spike in happiness score and workers enjoy optimal work satisfaction. Thereafter, a curious clif-like drop in happiness score is seen at the
$9,000 to $9,999 range before rebounding at the above $10,000 level.
7
03. RESPONDENTS PROFILE
PROFILE OF RESPONDENTS
Gender
Gender Count Percentage
Female 1,785 54.1%
Male 1,514 45.9%
Total 3,299 100.0%

Age Group
Age group Count Percentage
16-20 57 1.7%
21-30 1,733 52.5%
31-40 936 28.4%
41-50 399 12.1%
51-60 152 4.6%
61 and above 22 0.7%
Total 3,299 100.0%

Sector of Work
Sector of Work Count Percentage
Private 2,854 86.5%
Government 445 13.5%
Total 3,299 100.0%
Male
Female
54.1%
45.9%
16-20
1.7%
21-30
52.5%
31-40
28.4%
41-50
12.1%
51-60
4.6%
61 and above
0.7%
Government
Private
86.5%
13.5%
Highest Academic Level
Highest Academic Level Count Percentage
GCE 'N' / 'O' Levels 247 7.5%
GCE 'A' Levels / Pre-University 64 1.9%
NITEC / Higher NITEC / NTC 184 5.6%
Diploma 1,007 30.5%
Post-graduate Diploma/ Advanced Diploma 124 3.8%
Bachelor's Degree 1,304 39.5%
Master's Degree 272 8.2%
PhD 16 0.5%
Other 81 2.5%
Total 3,299 100.0%
8
GCE N /
O Levels
7.5%
GCE A Levels /
Pre-University
1.9%
NITEC /
Higher
NITEC /
NTC
5.6%
30.5%
Post-graduate
Diploma/
Advanced
Diploma
3.8%
Masters
Degree
8.2%
PhD
0.5%
Other
2.5%
Bachelors
Degree
39.5%
Diploma
Type of Employment
Type of Employment Count Percentage
Permanent 2,663 80.7%
Contract/ Temporary 524 15.9%
Part-time 112 3.4%
Total 3,299 100.0%

Level of Occupation
Level of Occupation Count Percentage
Administrative Staf 681 20.6%
Associate Professionals/
Technicians
575 17.4%
Professionals/ Executives 1,558 47.2%
Manager / Director 398 12.1%
Other 87 2.6%
Total 3,299 100.0%
80.7%
15.9%
3.4%
Contract/Temporary
Permanent
Part-time
Administrative
Staf
20.6%
Associate
Professionals/
Technicians
17.4%
Professionals/
Executives
47.2%
Manager /
Director
12.1%
Other
2.6%
Highest Academic Level
9
Job Function
Job Function Count % of Respondents % of Votes
Administrative 707 21.4% 14.7%
Finance 373 11.3% 7.8%
Customer Support 370 11.2% 7.7%
Engineering 364 11.0% 7.6%
Operations 346 10.5% 7.2%
Education / Training 319 9.7% 6.6%
IT Systems / Support 316 9.6% 6.6%
Sales 293 8.9% 6.1%
Marketing 220 6.7% 4.6%
Management 217 6.6% 4.5%
Human Resource 199 6.0% 4.1%
Consulting 127 3.8% 2.6%
Business Development 99 3.0% 2.1%
Research and Development 98 3.0% 2.0%
Events Management 80 2.4% 1.7%
Compliance 74 2.2% 1.5%
Public Relations 70 2.1% 1.5%
Merchandising/Purchasing 67 2.0% 1.4%
Design 63 1.9% 1.3%
Risk Management 46 1.4% 1.0%
Legal 26 0.8% 0.5%
Management Trainee 26 0.8% 0.5%
Translation/Editorial 21 0.6% 0.4%
Other 277 8.4% 5.8%
Total 4,798 - 100.0%
* Total does not add up to the total no. of respondents as individuals may hold multiple job functions
10
Administrative 14.7%
7.8%
7.7%
7.6%
7.2%
6.6%
6.6%
6.1%
4.6%
4.5%
4.1%
2.6%
2.1%
2.0%
1.7%
1.5%
1.4%
1.5%
1.3%
1.0%
0.5%
0.5%
0.4%
5.8%
Finance
Customer Support
Engineering
Operations
Education / Training
IT Systems / Support
Sales
Marketing
Management
Human Resource
Consulting
Business Development
Research and Development
Events Management
Compliance
Public Relations
Merchandising/Purchasing
Design
Risk Management
Legal
Management Trainee
Translation/Editorial
Other
Job Function
11
Industry of Work
Industry of Work Count % of Respondents % of Votes
Manufacturing 354 10.7% 9.8%
Construction 195 5.9% 5.4%
Services 2,942 89.2% 81.2%
- Education 466 14.1% 12.9%
- Information & Communications 362 11.0% 10.0%
- Professional, Scientifc & Technical Services 270 8.2% 7.5%
- Administrative & Support Services 267 8.1% 7.4%
- Financial & Insurance Services 261 7.9% 7.2%
- Health & Social Services 244 7.4% 6.7%
- Wholesale & Retail Trade 237 7.2% 6.5%
- Transportation & Storage 150 4.5% 4.1%
- Accommodation & Food Services 123 3.7% 3.4%
- Arts, Entertainment & Recreation 113 3.4% 3.1%
- Public Administration & Defence 102 3.1% 2.8%
- Real Estate Services 67 2.0% 1.8%
- Other Service Activities (Repair/ Maintenance/
Laundry/ Hairdressing/ Beauty/ Funeral/
Wedding)
280 8.5% 7.7%
Other Industries 131 4.0% 3.6%
Total* 3,622 - 100.0%
* Total includes Manufacturing, Construction, Services and Other Industries. Sub-industries from Services are sub-sets and
are not taken into account.
* Total does not add up to the total no. of respondents as multiple selections were allowed
12
Manufacturing
81.2%
5.4%
10.0%
6.7%
2.8%
7.4%
3.4%
4.1%
7.7%
3.6%
9.8%
12.9%
7.2%
3.1%
7.5%
6.5%
1.8%
Education
Transportation & Storage
Financial & Insurance Services
Public Administration & Defence
Construction
Information & Communications
Accommodation & Food Services
Health & Social Services
Real Estate Services
Services
Professional, Scientifc &
Technical Services
Arts, Entertainment & Recreation
Wholesale & Retail Trade
Other Service Activities (Repair/
Maintenance/ Laundry/ Hairdress-
ing/ Beauty/ Funeral/ Wedding)
Other Industries
Administrative & Support Services
Industry of Work
13
Years of Work Experience
Years of Work Experience Count Percentage
0 to 4 1,877 56.9%
5 to 9 757 22.9%
10 to 14 320 9.7%
15 to 19 164 5.0%
20 to 24 100 3.0%
25 to 29 40 1.2%
30 to 34 22 0.7%
35 to 39 10 0.3%
40 or more 9 0.3%
Total 3,299 100.0%
0 to 4
56.9%
22.9%
9.7%
5.0%
3.0%
1.2%
0.7% 0.3% 0.3%
5 to 9 10 to 14 15 to 19 20 to 24 25 to 29 30 to 34 35 to 39 40 or more
14
Gross Monthly Salary
Gross Monthly Salary Count Percentage
0 - 999 132 4.0%
1,000 - 1,999 555 16.8%
2,000 - 2,999 986 29.9%
3,000 - 3,999 636 19.3%
4,000 - 4,999 330 10.0%
5,000 - 5,999 180 5.5%
6,000 - 6,999 92 2.8%
7,000 - 7,999 39 1.2%
8,000 - 8,999 30 0.9%
9,000 - 9,999 18 0.5%
10,000 and above 301 9.1%
Total 3,299 100.0%
0 - 999
4.0%
1,000 -
1,999
16.8%
2,000 -
2,999
29.9%
3,000 -
3,999
19.3%
4,000 -
4,999
10.0%
5,000 -
5,999
5.5%
6,000 -
6,999
2.8%
7,000 -
7,999
1.2% 0.9%
0.5%
9.1%
8,000 -
8,999
9,000 -
9,999
10,000
and above
15
04. SURVEY FINDINGS
OVERALL WORK HAPPINESS INDICATOR SCORE
Overall Work Happiness Score, Percentage Change vs. 2011
Rank
Happiness
Score, 2011
Happiness
Score, 2012
% Change
Overall Work Happiness 57.4 59.8 4.1
Overall Work Happiness Score - 2009 to 2012
Year 2009 2010 2011 2012
Overall Work
Happiness
56.4 55.5 57.4 59.8
Overall Work Happiness Score, 2009 to 2012
56.4
60.0
58.0
56.0
54.0
52.0
50.0
55.5
57.4
59.8
2009 2010 2011 2012
Overall Work Happiness Score, 2012
Overall Work
Happiness
Very
unhappy
0 25 50 75 100
Moderately
unhappy
Neutral Moderately
happy
Very
happy
RANK OF WORK ATTRIBUTES BY IMPORTANCE
Respondents were required to rank a total of 12 work-related attributes in the order of their importance. The rankings of the work attributes
by importance are:
Most Important Work Attributes
2011 Rank 2012 Rank Work Attributes Total Respondents Score (Out of 12)*
3 1 Salary
3,299
8.63
9 2 Work-life balance 7.37
1 2 Advancement opportunities 7.37
5 4 Interesting work 7.21
2 5 Acceptable work demands 7.20
6 6 Good relations with colleagues 7.08
4 7 Good relations with management 6.50
8 8 Job security 6.24
10 9 Location of work 5.82
7 10 Autonomy at work 5.40
11 11 Safe working conditions 5.04
12 12 Positive impact to the society 4.16
* Scores for previous surveys were calculated such that a lower score equates to a greater importance in attribute
59.8
16
RATING OF WORK ATTRIBUTES BY LEVEL OF SATISFACTION
Besides ranking the work attributes by their importance, respondents were also asked to rate the level of satisfaction for each of these attrib-
utes. Each attribute was rated between a scale of 1 to 10, with 1 being the Worst and 10 being Best. Work attributes ranked according to
their level of satisfaction are:
Satisfaction Level of Each Work Attributes
2011 Rank 2012 Rank Work Attributes Total Respondents Score (Out of 10)
2 1 Safe working conditions
3,299
7.25
1 2 Good relations with colleagues 7.17
3 3 Location of work 6.80
5 4 Job security 6.63
4 5 Good relations with management 6.61
7 6 Positive impact to the society 6.40
6 7 Interesting work 6.31
8 8 Work-life balance 6.26
9 9 Acceptable work demands 6.19
10 10 Autonomy at work 5.92
11 11 Salary 5.70
12 12 Advancement opportunities 5.30
WORK HAPPINESS BY GENDER
Male employees (61.0) are found to be slightly happier at work as compared to female employees (58.7). Male employees are also happier
than the average individual (59.8).
Work Happiness by Gender
Gender Happiness Score, 2011 Happiness Score, 2012 % Change
Male 57.7 61.0 5.8
Female 57.1 58.7 2.8
04. SURVEY FINDINGS
Work Happiness Indicator Score - By Gender
50.0
52.0
54.0
56.0
58.0
60.0
62.0
57.7
57.1
61.0
58.7
Overall Work
Happiness (2012), 59.8 Happiness Score, 2011
Happiness Score, 2012
Male Female
17
WORK HAPPINESS BY AGE
The happiest employees are aged 61 and above (67.6) whereas those in the age group of 31 to 40 scored the lowest Work Happiness Indica-
tor score (58.6).
Work Happiness by Age
Age Happiness Score, 2011 Happiness Score, 2012 % Change
16-20 62.1 63.1 1.6
21-30 58.1 60.0 3.2
31-40 55.6 58.6 5.4
41-50 56.8 59.6 5.0
51-60 59.8 62.9 5.1
61 and above 54.9 67.6 23.2
Work Happiness Indicator Score - by Age
50.0
52.0
54.0
56.0
58.0
60.0
62.0
64.0
66.0
68.0
70.0
62.1
63.1
58.1
60.0
55.6
58.6
56.8
59.6
59.8
62.9
54.9
67.6
Overall Work
Happiness
(2012), 59.8
Happiness Score, 2011 Happiness Score, 2012
16 - 20 21 - 30 31 - 40 41 - 50 51 - 60 61 and above
04. SURVEY FINDINGS
18
WORK HAPPINESS BY HIGHEST ACADEMIC QUALIFICATION
In terms of Academic qualifcations, PhD holders reported the highest average Work Happiness Indicator score of 66.2 out of 100. On the
other hand, NITIEC certifcate holders are the least happy with an average score of 57.9.
Work Happiness by Highest Academic Qualifcation
Highest Academic Qualifcation Happiness Score, 2011 Happiness Score, 2012 % Change
GCE 'N' / 'O' Levels 59.1 59.2 0.1
NITEC / Higher NITEC / NTC 53.9 57.9 7.4
GCE 'A' Levels / Pre-University 55.6 59.6 7.3
Diploma 56.7 59.9 5.6
Post-graduate Diploma / Advanced Diploma 56.8 59.9 5.4
Bachelor's Degree 58.2 59.3 1.9
Master's Degree 56.8 63.0 10.9
PhD 66.7 66.2 0.8
Other 55.3 60.5 9.3
Work Happiness Indicator Score - by Highest Academic Qualifcation
Overall Work
Happiness
(2012), 59.8
50.0
52.0
54.0
56.0
58.0
60.0
62.0
64.0
66.0
59.1
59.2
53.9
57.9
55.6
59.6
56.7
59.9
56.8
59.9
58.2
59.3
56.8
63.0
55.3
60.5
66.7
GCE N /
O Levels
NITEC / Higher
NITEC / NTC
GCE A Levels/
Pre-University
Diploma Post-graduate
Diploma/
Advanced
Diploma
Bachelors
Degree
Masters
Degree
PhD Others
66.2
04. SURVEY FINDINGS
19
04. SURVEY FINDINGS
WORK HAPPINESS BY TYPE OF EMPLOYMENT
Part-time workers scored the highest in terms of work happiness (63.3), followed by Full-time staf (60.0) and Contract/Temporary staf
(57.8).
Work Happiness by Type of Employment
Type of Employment Happiness Score, 2011 Happiness Score, 2012 % Change
Permanent 57.4 60.0 4.5
Contract/ Temporary 56.4 57.8 2.6
Part-time 60.2 63.3 5.1
Work Happiness Indicator Score - By Type of Employment
50.0
57.4
Permanent Contract / Temporary Part-time
56.4
60.0
57.8
60.2
63.3
52.0
54.0
56.0
58.0
60.0
62.0
64.0
Overall Work
Happiness
(2012), 59.8
20
04. SURVEY FINDINGS
WORK HAPPINESS BY SECTOR OF WORK
By work sector, civil servants surveyed this year are found to be marginally more happy (60.0) with their job as compared to workers in the
Private sector (59.7).
Work Happiness by Sector of Work
Sector of Work Happiness Score, 2011 Happiness Score, 2012 % Change
Government 57.4 60.0 4.6
Private 57.4 59.7 4.1
Work Happiness Indicator Score - By Sector of Work
50.0
52.0
54.0
56.0
58.0
60.0
62.0
Government
57.4 57.4
60.0 59.7
Private
Overall Work
Happiness (2012), 59.8
21
04. SURVEY FINDINGS
WORK HAPPINESS BY LEVEL OF OCCUPATION
Managers and directors are the happiest with scores of 64.4, while Administrative staf have the lowest Work Happiness Indicator score of
56 points.
Work Happiness by Level of Occupation
Level of Occupation Happiness Score, 2011 Happiness Score, 2012 % Change
Administrative Staf 55.9 56.0 0.1
Associate Professionals/ Technicians 55.6 59.6 7.2
Professionals/ Executives 58.4 60.2 3.1
Manager / Director 58.3 64.4 10.5
Other 56.1 61.6 9.8
Work Happiness Indicator Score - By Level of Occupation
50.0
52.0
54.0
56.0
58.0
60.0
62.0
64.0
66.0
Administrative Staf
55.9
55.6
58.4
58.3
64.4
56.1
61.6
56.0
59.6
60.2
Associate Professionals/
Technicians
Manager / Director Professionals/
Executives
Other
Overall Work
Happiness
(2012), 59.8
22
04. SURVEY FINDINGS
WORK HAPPINESS BY JOB FUNCTION
Employees holding Compliance-related job functions are found to be the happiest workers this year. Amongst other job functions, workers in
Compliance scored the highest average happiness score of 65.5 out of 100. Conversely, the unhappiest workers are in Translation/Editorial
scoring 54.2 on the Work Happiness Indicator.
Work Happiness by Job Function
Job Function Happiness Score, 2011 Happiness Score, 2012 % Change
Compliance 56.6 65.5 15.7
Business Development 56.7 63.8 12.5
Public Relations 53.5 63.2 18.1
Education / Training 59.4 62.7 5.6
Marketing 59.6 62.4 4.8
Management 57.7 61.7 7.0
Risk Management 65.6 61.5 6.2
Events Management 63.2 61.4 2.8
Design 60.7 61.3 1.0
Consulting 58.5 61.1 4.5
Human Resource 59.8 61.0 2.0
Legal 61.3 60.6 1.1
Sales 55.9 60.3 7.8
IT Systems / Support 57.9 60.0 3.7
Research and Development 59.4 59.7 0.5
Operations 57.4 59.5 3.7
Management Trainee 64.8 59.1 8.8
Engineering 55.8 59.0 5.8
Customer Support 55.2 58.9 6.7
Finance 55.6 57.9 4.1
Administrative 56.6 57.7 1.9
Merchandising/Purchasing 56.7 54.8 3.4
Translation/Editorial 62.3 54.2 13.0
Other 58.1 60.1 3.5
23
04. SURVEY FINDINGS
Work Happiness Indicator Score - By Job Function
Compliance
56.6
65.5
56.7
Business Development
Public Relations
Education / Training
Marketing
Management
Risk Management
Events Management
Design
Consulting
Human Resource
Legal
Sales
IT Systems / Support
Research and Development
Operations
Management Trainee
Engineering
Customer Support
Finance
Administrative
Merchandising/Purchasing
Translation/Editorial
Other
63.8
53.5
63.2
59.4
62.7
59.6
62.4
57.7
61.7
65.6
61.5
63.2
61.4
60.7
61.3
58.5
61.1
59.8
61.0
61.3
60.6
55.9
60.3
57.9
60.0
59.4
59.7
57.4
59.5
64.8
59.1
55.8
59.0
55.2
58.9
55.6
57.9
56.6
57.7
56.7
54.8
62.3
54.2
58.1
60.1
Overall Work Happiness (2012), 59.8
50.0 52.0 54.0 56.0 58.0 60.0 62.0 64.0 66.0
24
04. SURVEY FINDINGS
WORK HAPPINESS BY INDUSTRY OF WORK
The happiest employees are from the Construction industry (61.8), followed by the Services industry (59.9). Employees from Manufacturing
reported the lowest average Happiness Indicator score of 57.9.
Within the Services industry, employees in the Accommodation and Food Services reported the highest average Work Happiness Indicator
score of 64 while those in the Wholesale & Retail Trade scored the lowest (56.7).
Work Happiness by Industry of Work
Industry of Work Happiness Score, 2011 Happiness Score, 2012 % Change
Construction 53.4 61.8 15.7
Manufacturing 56.4 57.9 2.7
Services 58.1 59.9 3.1
- Accommodation & Food Services 59.2 64.0 8.1
- Public Administration & Education - 62.4 -
- Arts, Entertainment & Recreation 59.2 62.0 4.7
- Health & Social Services - 61.3 -
- Professional, Scientifc & Technical
Services
60.0 60.9 1.5
- Real Estate Services 55.2 60.2 9.0
- Information & Communications 56.4 60.1 6.5
- Financial & Insurance Services 58.8 59.1 0.4
- Transportation & Storage 58.6 57.3 2.2
- Administrative & Support Services 58.7 57.1 2.7
- Wholesale & Retail Trade 54.0 56.7 5.0
- Other Service Activities (Repair
Maintenance/ Laundry/ Hairdressing/
Beauty/ Funeral/ Wedding)
53.7 59.3 10.5
Other Industries 56.7 61.2 7.9
25
04. SURVEY FINDINGS
Work Happiness Indicator Score - By Industry of Work
Construction
Manufacturing
Services
Accommodation &
Food Services
Public Administration
& Education
Arts, Entertainment
& Recreation
Health & Social
Services
Professional, Scientifc &
Technical Services
Real Estate Services
Information &
Communications
Financial &
Insurance Services
Transportation &
Storage
Administrative &
Support Services
Wholesale &
Retail Trade
Other Service Activities (Repair/
Maintenance/ Laundry/ Hairdressing/
Beauty/ Funeral/ Wedding)
Other Industries
50.0 52.0 54.0 56.0 58.0 60.0 62.0 64.0 66.0
Overall Work Happiness (2012), 59.8
53.4
61.8
56.4
57.9
58.1
59.9
59.2
64.0
62.4
59.2
62.0
61.3
60.0
60.9
55.2
60.2
56.4
60.1
58.8
59.1
58.6
57.3
58.7
57.1
54.0
56.7
53.7
59.3
56.7
61.2
26
04. SURVEY FINDINGS
WORK HAPPINESS BY YEARS OF EXPERIENCE
The years of experience on the job appear to have a direct relationship with work happiness. The 2012 survey revealed that the happiest
workers are those who have worked for 35-39 years (72.6), followed by those who have worked for 40 years and above (69.6). On the contrary,
the unhappiest workers are those who have worked for 5 to 9 years (58.5).
Work Happiness by Years of Experience
Years of Experience Happiness Score, 2011 Happiness Score, 2012 % Change
0 to 4 57.5 59.8 4.1
5 to 9 57.2 58.5 2.2
10 to 14 56.1 59.7 6.5
15 to 19 57.6 61.7 7.1
20 to 24 56.3 60.9 8.2
25 to 29 55.4 64.4 16.3
30 to 34 63.1 60.8 3.7
35 to 39 73.3 72.6 0.9
40 or more - 69.6 -
Work Happiness Indicator Score - By Years of Experience
Overall Work
Happiness
(2012), 59.8
70.0
57.5
59.8
57.2
58.5
56.1
59.7
56.3
57.6
61.7
60.9
55.4
64.4
63.1
60.8
73.3
72.6
69.6
65.0
60.0
55.0
50.0
0 to 4 5 to 9 10 to 14 15 to 19 20 to 24 25 to 29 30 to 34 35 to 39 40 or
more
27
04. SURVEY FINDINGS
WORK HAPPINESS BY GROSS MONTHLY SALARY
Consistent with last years fndings, the happiest workers are those who take home a monthly wage of between $8,000 and $8,999 (68.2)
while the unhappiest workers earn between $9,000 and $9,999 (56.2).
Work Happiness by Gross Monthly Salary
Gross Monthly Salary Happiness Score, 2011 Happiness Score, 2012 % Change
0 - 999 59.6 62.3 4.6
1,000 - 1,999 55.5 57.7 4.0
2,000 - 2,999 56.6 58.4 3.2
3,000 - 3,999 59.0 59.9 1.5
4,000 - 4,999 57.2 60.0 5.0
5,000 - 5,999 57.1 62.3 9.2
6,000 - 6,999 55.0 62.6 13.8
7,000 - 7,999 58.4 62.4 6.8
8,000 - 8,999 67.0 68.2 1.8
9,000 - 9,999 59.2 56.2 5.0
10,000 and above 58.0 63.0 8.7
Work Happiness Indicator Score - Gross Monthly Salary
Overall Work
Happiness
(2012), 59.8
0 - 999
50.0
52.0
54.0
56.0
58.0
60.0
62.0
64.0
66.0
68.0
70.0
56.9
62.3
55.5
57.7
56.6
58.4
59.0
59.9
57.2
60.0
57.1
62.3
55.0
62.6
58.4
62.4
67.0
68.2
59.2
56.2
58.0
63.0
1,000 -
1,999
2,000 -
2,999
3,000 -
3,999
4,000 -
4,999
5,000 -
5,999
6,000 -
6,999
7,000 -
7,999
8,000 -
8,999
9,000 -
9,999
10,000
and
above
28
05. Appendix 1
APPENDIX 1: ABOUT JOBSCENTRAL GROUP
The JobsCentral Group, a CareerBuilder company, owns one of the largest professional job portals in Singapore in addition to a network of
niche career sites. Our variety and mix of channels and services to employers and advertisers cover entire manpower, scholarship and student
recruitment cycles, allowing us to reach over 3 million people yearly. The platforms we ofer includes the full spectrum of print, online, mobile
and event mediums.
The JobsCentral Group conducts annual surveys that gather valuable information about students, professionals and employers. Results of these
large-scale surveys are widely covered by the media and monitored by HR professionals, CEOs and leaders in the civil service. We also provide
end to end customiszed survey/intelligence services for our clients.
The surveys we conduct include:
The BrightSparks Scholarship Rankings &
Career Survey
Scholarship, higher education and career
preferences of potential scholarship recipients
Targets GCE A Levels/IB graduates, fnal
year polytechnic students and year 1 and 2
undergraduates
The JobsCentral Employers of Choice Survey
(University Edition)
Singapores largest survey about employer and
career preferences of entry-level graduates
Targets current undergraduates and recent
graduates within the last three years from NTU,
NUS and SMU
JobsCentral
Employers of
Choice Survey
A study on employer and career preferences
of Singapores undergraduates and
entry-level graduates
August 2012
Thi s report i s publi shed by: J obsCentral Pte Ltd, http: //j obscentral. com. sg 3A I nternati onal Busi ness Park, #08- 08, I CON@I BP, Tower A, Si ngapore 609935
Survey Contacts: J uli et Soh - j uli etsoh@j obscentral. com. sg | J onathan Tay - j onathantay@j obscentral. com. sg
Copyri ght 2012 J obsCentral Pte Ltd
The JobsCentral Employers Survey
Hiring trends and HR issues of employers
are studied
Target respondents for the survey include
employers, hiring managers and HR
personnels
A study of the private higher education rankings and learning
preferences in Singapore
December 2011
This report is published by:
JobsCentral Pte Ltd http://jobscentral.com.sg
3A International Business Park, #08-08, ICON@IBP, Tower A, Singapore 609935
Survey Contacts:
Juliet Soh julietsoh@jobscentral.com.sg | Jonathan Tay jonathantay@jobscentral.com.sg
Copyright 2011 JobsCentral Pte Ltd
The JobsCentral Work Happiness Indicator
Measures how happy employees are in
Singapore
Keen interest from the media, politicians,
public service ofcials and the general public
JobsCentral Learning Survey
Ranks the top private education providers
and higher education preferences of the
working crowd
PRODUCTS AND SERVICES BY THE JOBSCENTRAL GROUP
www.jobscentral.com.sg
www.jobscentral.com.sg
One of the countrys largest job portals with over 1 million registered
jobseekers. Every month, JobsCentral enjoys 8 million page views, 15,000
new jobseeker signups and processes over 300,000 job applications. In
addition, JobsCentral Mobile brings jobs and higher education courses to
all iPads, iPhones and Android phones.
29
05. Appendix 1
brightminds.jobscentral.com.sg
JobsCentral BrightMinds is a dedicated online career portal exclusively
for students and graduates looking for internships, jobs and higher
education opportunities. Targeted at fresh graduates and alumni of local
universities, polytechnics and ITEs, JobsCentral BrightMinds also ofers a
print magazine (JobsCentral BrightMinds Magazine) which is published
twice a year, and includes features of premium employers looking to hire
tertiary graduates.
brightsparks
2012
BRIGHTSPARKS 2012 (VOL. 1) www. brightsparks.com.sg
The Shoestring
Budget
Issue
Breaking
The Mould
Most Popular Scholarships Revealed!
Spotlight on
Healthcare
Learn how to travel around the world, how to dress smart, and what places to go to in town. All on a budget.
Stand out and be different. We met 4 people with unconventional jobs and found 8 uncommon courses youve probably never heard of before!
See the rankings and nd that perfect scholarship with our comprehensive scholar interviews
Theres more to healthcare than just Greys Anatomy. We talk to these medical angels.
CPT Choy, SAF S$8.00
9770219932706
Cover_feb_12.indd 1
1/13/2012 3:40:41 PM
brightsparks
2012
BRIGHTSPARKS 2012 (VOL. 2)
www. brightsparks.com.sg
S$8.00
9770219932706
Most Popular
Scholarships Revealed!
The
Social
Issue
Scholarships:
All you need to know
We know FB and tweet
are part of your daily lingo.
Find out how you can make
social media a career too
More than 100 scholarships featured.
We tell you what they encompass
and who theyre looking for
The annual BrightSparks Survey
ndings are out. Get the scoop!
Adelene Lum Pei Lin, MPA
Stand out in the sea of
freshmen with these new,
funky gadgets designed for
the technologically-savvy
Gear Up
for School
Cover_july_12.indd 1
6/15/2012 3:43:04 PM
www.brightsparks.com.sg
www.jobscentral.com.sg/careerfair
www.jobscentral.com.sg/careerfair
Since 2006, the JobsCentral Career & Learning Fair has been the must-visit
event for serious jobseekers and education-minded people in Singapore.
The next edition will be held at Suntec Convention Centre from 24th to
25th August 2013 and is expected to attract over 55,000 quality visits
with the majority of participants having at least diplomas and degrees.
www.brightsparks.com.sg
Over 90% of top JC, Polytechnic and University students use BrightSparks
every year. BrightSparks attracted over 3.5 million page views during
the period 1 May 2011 to 30 April 2012, and processed more than
20,000 scholarship applications. 2 issues of BrightSparks Magazine are
distributed every year, while the BrightSparks Forum is very popular with
current and aspiring students and scholars.
SMALL IS
Why SMEs are the place to be
GOLD
DORCAS NG Singapore Police Force
ENGINEERING
DEGREE?
BANKER?
Have an
But want to be a
These grads took the plunge
KICKSTART
Over 60 professionals share the ups and downs of their careers
Your Job Hunt
BrightMinds 2012: The University Edition
All these and more at the new brightminds.jobscentral.com.sg.
Internships. Entry-level jobs. Management Trainee positions.
S$6.00
9770219932706
Get a
Headstart
cover__brightmind_degree.indd 1
9/18/2012 12:30:39 PM
BrightMinds 2011: The Uni versity Edition
www.brightminds.com.sg
recruiters!
Looks do
matter to
An Image Consultant
shows you how to get
your appearance right
Vital
Job Skills
You Wish You
Learnt In School
Get a leg up on your
peers with these tips
START
From Engineering
corporations to Retail
companies; we do the
legwork so you dont
have to
Your Job
Search Here
Ground
Savvy
Land Transport Authority
Lu Liangwei
Singapore Prison Service
Covered
Weve Got You
Searching for that first
job? We have many
opportunities here
WORK
FIRST,
OR STUDY
AGAIN?
The decision is yours but
we list the pros and cons to
make it easier to choose
Get Time
On Your Side
5 wicked
time-management
tips you should
pick up now
Raising
the Bar
BrightMinds 2011: The Polytechnic Edition
Hitting
Want to further your
studies but not sure
where? Undergrads
share their experiences
The Books
All these and more at the new brightminds.jobscentral.com.sg!
Higher Education Opportunities. Entry-level Jobs.
S$6.00
9770219932706
cover__brightmind_diploma.indd 1
10/12/2011 3:14:30 PM
www.brightminds.com.sg
learning.jobscentral.com.sg
learning.jobscentral.com.sg
JobsCentral Learning is Singapores #1 learning portal with over 1,200
courses, an A-Z Course Directory and the popular Learning Deals. From
diploma, degree and post-graduate academic programmes to corporate
and self-improvement courses, we have something for everyone.
30
05. Appendix 1
MAKE JOBSCENTRAL WORK FOR YOU
Come talk to us
For more information about how JobsCentral can help with your recruitment needs for tertiary graduates and professional hires or boosting
applicants for your scholarship and education programmes, please call Valerie Pho at 6778 5288 or email valerie@jobscentral.com.sg
If you are a training or course provider, we can help you reach out to potential students and corporate learning HR professionals. Please call Amanda Lee
at 6778 5288 or email amandalee@jobscentral.com.sg
More information about our products and services can also be found at http://jobscentral.com.sg/

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