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Using the QFD Spreadsheet to Construct Houses of Quality

1. Create the first level House of Quality
In the QFD 1 Definition worksheet:
- Enter the name of this first QFD in the cell to the right of the QFD Title Cell. This
will also be the name of the QFD worksheet, when it is created. This name must
be unique and must conform to all Excel worksheet name rules.
- Define the Y's. You may change the title for the Y's (Customer Expectation).
You should then enter all of the Y's for this QFD in the cells directly below the title.
You will then need to define the importance of each of these Y's by specifying a
number adjacent to each Y, though this can be added/updated later. Optional
notes may be added
- Define the X's. As with the Y's, you can change the title of the X's. The specific
X's should be entered in the cells below the X Title. Optional notes may also be
added.
Once you are happy with the Y's and X's you have defined, the first House of Quality
can be created by executing the Create QFD function button. This will create a new
spreadsheet, using the QFD title you specified, and will populate the spreadsheet
with all of the Y's, along with all of the X's.
2. Assign Relationships to the House of Quality
Using conventional QFD practices, assign the strength of the relationships between the
Y's and the X's by putting either a H (high, or strong), M (medium) or L (low, or weak)
in the appropriate cells (in the upper matrix). The letter can be upper or lowercase.
If no letter is put in a cell, there is no relationship.
The totals (scores) are computed automatically and can be viewed/hidden by setting
the View Total check box (for only the Total) or the View Results check box (for the
matrix of results) accordingly.

The X's in this House of Quality can then be sorted based on their scores by executing
the Sort QFD function button.

When this House of Quality is completed, the next House can be generated by invoking
the Create Next House function button. This will create a new definition worksheet
(QFD 2 Definition ).
3. Define the next House of Quality
In the QFD 2 Definition worksheet, the X's from the previous House of Quality have been
automatically transferred to this new definition worksheet, along with their scores, as the
new Y's. These should then be assigned an importance, based on your interpretation
of the scores.
The new X's must then be defined, along with the title for the X's and any optional notes.
A new (unique) title for this QFD must be defined, in a similar fashion to the first.
The Create QFD function button will then automatically prepare the next House
of Quality.
Steps 2 and 3 can be repeated as necessary to generate all of the Houses of Quality
needed.
4. Updating a QFD
If you need to update a QFD, you can add parameters to or remove parameters from an
an existing QFD. You can also globally rename parameters.
To add parameters, go to the appropriate definition sheet. Add new X's and Y's at the end
of the lists, then execute the Add Parameter button. All new parameters will be added to
the current and subsequent QFDs.
To remove parameters, go to the appropriate definition sheet. Select a single parameter
that you want to remove, then execute the Remove Parameter button. This parameter
will be deleted from all previous and subsequent QFDs, but will be "lined out" on all
appropriate definition sheets. Do not delete this entry from the definition sheet.
To rename a parameter, go to the appropriate definition sheet. Select a single parameter
that you want to rename, then execute the Rename Parameter button. An input box
will be presented that allows you to define the new parameter name. If you enter a new
parameter name, then OK, the parameter name on all preceding and subsequent sheets
will be changed to the new name.

Page 1

QFD 1 Definition

QFD Title: satisfaccion del cliente

Y's
Customer Expectation
procesos rapidos
internet eficiente
ventilacion en los salones
espacio de estacionamiento

Importance
10
8
10
3

Notes

11/4/2014

X's
Product Requirement
sistema de calidad
maestros eficientes
nodo con telmex
red propia
ventiladores
ventanas de un lado
1000 espacios

5:32 AM

Notes

Page 2

satisfaccion del cliente

Total

11/4/2014

Total

10

160
160
110
30

1
10 10
10

5:32 AM

1000 espacios

ventanas de un lado

ventiladores

red propia

10 10
8
10
3

nodo con telmex

maestros eficientes

procesos rapidos
internet eficiente
ventilacion en los salones
espacio de estacionamiento

Importance

Customer Expectation

sistema de calidad

Product Requirement