RAHUL SINGH

Apt# 2709 - 70 Town Centre Court, Scarborough, M1P 0B2 (647) 705-1610 rsingh.job.2012@gmail.com

Personal Summary
An IT Analyst with in-depth knowledge of computing systems, experienced in providing client focused IT
support and in successfully analyzing and resolving IT hardware and software problems in a timely and
accurate fashion. Having the ability to maintain a high degree of customer service for all support queries
and possessing strong analytical and documentation skills.

Technical Skills
Operating Systems
Windows 98, Windows NT, Windows 2000, Windows XP, Windows Vista, Windows 7, Windows 8,
Windows Server 2003, Windows Server 2008, Windows Server 2012, UNIX, Linux
Networking Technologies Protocols and Applications
TCP/IP, LAN, WAN, PPP, IIS, SNMP v1-2, RIP, EIGRP, OSPF, BGP, VLAN, VMware, Hypertext Terminal,
Putty, Active Directory, DNS & DHCP services, Wireshark, Traceroute, Hyper-V, LDAP, SAP, Radio link, 3cx
Phone Systems, Redline Management Software, Avaya Site Administration, Microsoft Office suite 20032010, Microsoft Visio, MS SharePoint, Microsoft Exchange/Lync Server, Adobe Graphics Suit.
Network Communication Hardware
Oscilloscope, Dual Frequency Generator, Spectrum analyzer, Network analyzer, RMS Volt meter, PSTN
and Nortel PBX Phone Systems, Cisco IP Phone, Cisco Routers, Switches and Access points
Network Security Tools
BackTrack Linux - Penetration Testing Distribution, Symantec Antivirus, McAfee Antivirus, Spyware and
Malware Removal tools, Wireshark, Nmap, Knowledge of IPS/IDS and Log management and SIEM
solutions, (RSA envision Log Management, LogRhythm, McAfee Network Security Manager)

Highlights of Qualifications
- Proficient technical skills in Network Management, Hardware, Software, Wireless and Security
Technologies
- Skilled at efficiently prioritizing and completing deadlines, sensitive tasks and work orders as exhibited
by working as a Quality Control Technician at HP.
- Excellent communication and customer service skills demonstrated as Client Representative for RBC
- Experience in IT Technologies such as using administrative tools in Windows Server 2003 and Server
2008, Administering Active Directory, Managing Group Policies, Configuring and Troubleshooting Local
and Wide Area Networks; as well as designing and simulating networks in lab environment as a
Network Support Analyst.
- CCENT (Cisco Certified Entry Networking Technician), now working towards CCNA and Security+

Education
Centennial College - Bachelor of Applied Information Sciences
BASc - Computer Communication and Networking Technologies (2008-2012)
Relevant courses included;
Communication Technology
Network Design and Deployment

Computer and Network Security

Enterprise Network Management

Wireless Networks
Project Management

RAHUL SINGH
Apt# 2709 - 70 Town Centre Court, Scarborough, M1P 0B2 (647) 705-1610 rsingh.job.2012@gmail.com

Work Experience
Network Support Analyst - Tech Source Canada [September 2012 - January 2013]
Operational and technical support to computer users and interact with external suppliers of technology.
Identify software, network and hardware malfunctions and takes appropriate action to resolve issues.
Responsible for communicating with outside vendors on troubleshooting, obligations and dispatching IT
Services to resolve problems
Backup senior IT team members on Windows Server and Exchange deployment, configuration and
backups
Maintain and create process documents for guidelines to staff on ticketing system and IT services
Analyze data from Call Center software; detect trends, association, and cause-effect relationships.
Diagnose Network problems as user error, hardware/software fault, or process/procedure inefficiency,
and determine appropriate action
Key technologies used : Custom software packages, Network navigation, Printer, Desktop and Start
Menu applications, File systems and managers, Drivers, Networking (Active Directory, VMware) , E-mail
and Voice Mail Systems (Exchange/Lync/VoIP), Microsoft Office Products, Windows Operating Systems
and Call Center Software

RF Optimization and Performance Technician - Trivision Broadband and Telecom [May 2011- August 2012]
Testing, Identification, Repairing, Optimization and Upgrading of CATV electronics depending on
customer requirements and industrial standards
Collecting and analysing test data for RF consistency
Conducted tests using RF instruments such as Network analyzer, Spectrum analyzer, digital multimeter,
DC power supply and agile modulators
Performed tests on forward and reverse components, power supply, load and AGC.
Tested CATV amplifiers such as Bridgers, trunks, line extenders, AGCs and optical nodes
Other job duties included Ethernet and Wireless network setup, Data recovery and backup for laptop and
workstations as part of internal IT Team.
Quality Control Technician for HP Laptops - Aerotek Nexicore, Markham, Ontario [May 2010 August 2010]
Performed standard tests and ran diagnostic manual/automated testing tools.
Conducted functional and operational tests to evaluate performance and reliability of the product.
Identified inaccurate or inconsistent data and reported the information to the appropriate department
for resolution.
Assembled, disassembled and tested computer systems, components & peripherals.
Created reports and further informed it to the management to evaluate monthly goals.
Client Representative RBC Call Center Vox Data, Toronto, Ontario [June 2009 August 2009]
Activated credit cards, answered customer inquiries and offered insurance plans
Professionally and courteously served over 200 clients daily
Achieved daily targets of inbound telephone sales
Entered and verified crucial business records
Developed excellent communication, interpersonal and presentation skills
Provided fast, efficient and satisfying customer service
Received extra bonus for fastest achieving target.