C.

KYANNA EDWARDS
7818 CROSSBAY DRIVE SEVERN MARYLAND 21144
HOME TELEPHONE (301)912-2009 CELLULAR TELEPHONE (301)905-
2986
EMAIL ADDRESS chollima@live.com
OBJECTIVE
I am a dedicated professional offering service as an administrative assistant
in an office environment. My skills include customer service, sales and office
management, operating telephone switchboard, working with several
intranet systems, and payroll.

PROFESSIONAL EXPERIENCE
Today’s Professionals
Temporary Employment Agency
Administrative Assistant April 2009- Present
• Operates multi-line telephone switchboard consoles.
• Directs calls to the appropriate person or department.
• Maintain telephone and visitor records.
• Assisting office staff with important projects.
• Greets visitors, vendors, and job applicants and ensures that they are
escorted to proper office.
• Performs routine clerical task.
• Updates client and employee files.
• Creates reports using Excel spreadsheets.
• Researching leads for sales representative.
• Responsible for weekly payroll for Area employees.
• Accounts Receivable.
• Managing field employee benefits program.
• Resolving employee issues.
A Absolute Air
Air Conditioning and Heating Company
Office Manager September 2006- March 2008
 • Managing collections, accounts receivable and payable.
• Ordering of HVAC parts and equipment.
• Data entry.
• Key in upgrading office to paperless system.
• Organizing employee time for payroll.
• Creating promotions to increase customer data base and retaining
current customers.
• Interacting with warranty companies, vendors, and customer during
repair or replacement process.
• Acting as company dispatcher.
• Educating customers on their equipments operation, contracts, and
agreements.
• Writing new contracts and agreements.
It’s Just Lunch!
Dating Service for Busy Professionals
Lead Coordinator and Client Relations March 2005- July 2006
• Responsible for being client’s first impression of the company by
answering all incoming calls and greeting them during their initial
interview.
• Creating a positive introduction for each client to his or her match by
describing all matches in detail.
• Took detailed information from each customer the day after lunch or
drink date positive or negative.
• Used information from each clients date to create a new and better
match for the next date.
• Scouted local bars, restaurants, and lounges to provide the proper
environment for a fun first date.
• Interacted with high profile clients such as congress members, local
media, and, CEO’s of multi-million dollar corporations.
• Managed all clients and office accounts via intranet.
• Trained all new staff on client data base.
• Responsible for daily management of office.
• Managed accounts receivable for office.
Ann Taylor Loft
Retail of Women’s Apparel
Lead Desk Representative October 2003- January 2005
• Trained all new employees on the company cashiering system and Ann
Taylor desk sales procedures
• Performed all cashing out and in procedures.
• Creating reward programs for other employees to help store reach
monthly company quotas.
• Instrumental in helping store exceed credit card goals
• Created positives experiences for all clients by making suggestions and
quickly processing purchases
• Ordering out of stock merchandise for customers.
LA Weight Loss Centers
Weight Management
Head Lab Technician, Assistant Manager, Center Manager March
2001-October 2004
• Provided 90% of the center’s five hundred clients with phlebotomy
services.
• Kept center in accordance with OASHA regulations.
• Took all incoming calls and set appointments
• Trained new employees on proper telephone techniques after out of
center training.
• Help take two trouble centers from the bottom of the revenue listing to
become number one and two.
• Responsible for recording and relaying all revenue to area supervisors.
• Determined proper dietary program and herbal supplements for each
client.
• Performed daily visit/triage forty clients per day.
• Drove center’s revenue and kept payroll below 25% of center intake.
Howard University Physicians
Washington Internal Medicine
Medical Office
Medical Assistant October 1998-March 2000
• Triaged seventy-five patients per day.
 • Took and processed chest x-rays.
• Administered pulmonary function test and breathing treatments
• Responsible for the maintenance of all medical equipment.
• Responsible for ordering of medical supplies
• Assisted with Sigmondscopy, stress test, bone marrow biopsies and
Arthrocentesis.
• Prepared billing.
• Answered all non-emergency calls.
• Retrieved archived patient x-rays and records.
• Administered various injections.
• Filled in as medical receptionist.
• Drew and prepared blood specimens for collection by lab.
• Used autoclaving sterilization method.
• Performed EKG.
• Set-up small in office blood drawing station.
• Organized the office filling system

PROFESSIONAL SKILLS
• Highly effective at presenting information one-on-one or to a large
group.
• Strong communication skills verbal and written.
• Excellent basic clerical and computer skills (35 wpm)
• Ability to lift 60 pounds and push up to 300 pounds on wheels
• Remarkable ability to interact with employees at all levels in
organization
• Ability to understand and relate to a diverse client base.
• Excels at following and giving direction.
• Ability work in team or be self-motivated.
• Experienced with most computer software( Excel, Acrobat Professional,
Microsoft Vista, Outlook and IDX)
• Proficient in sanitization, disinfection and sterilization techniques.
 • Excels in conflict resolution
• Remarkable attendance record
• Award winning sales management and telephone skills.
Education
• US Career Institute- Fort Collins, CO
• ACT College- Arlington, VA
Medical Assisting Program
• Arlington School of Bartending, Arlington VA
Mixology