NationaleGovernancePlan

Presentedby:ShankarAggarwal,JointSecretary,DIT

INDIA

Challenges

1.2billionpeople

600,000+villages,70%populationrural

Multiethnic,Multireligioussociety

Multilingual:22Officiallanguages

Multiparty,Multitiereddemocracy

35States&UTs;240,000+LocalBodies

Highlights
AcceleratingGDPgrowth:
200708:7.09%

200809:6.7%
200910:7.9%

Explosivetelecomgrowth:
Over560milliontelecomsubscribers

60millionInternetusers
7.83millionbroadbandsubscribers

RapidlygrowingIT/Servicessector:
ITandITeSExports:US$49.7billionforFY0910
ComputerizationofRailwayReservationandTicketing
IncomeTax
MCA21
ePassport

Socioeconomicanddigitaldivide

NationaleGovernancePlanVision
Make all Government services accessible to the
common man in his locality, through common
service delivery outlets and ensure efficiency,
transparency & reliability of such services at
affordable costs to realise the basic needs of the
commonman.
NeGPapprovedbytheCabinetinMay2006

StrategytoRealizeVision
FocusonServices&Servicelevels
BusinessProcessReengineering&ChangeManagement
CreationofServiceDeliveryPlatform

CentralizedInitiative,DecentralizedImplementation
OwnershipandCentralRoleofLineMinistries/StateGovernments
EmphasisonPublicPrivatePartnerships(PPP)

ImplementationFramework
ApexBody
(HeadedbyPM)
ApexCommittee
(HeadedbyCabSecy)

NationaleGovernance
AdvisoryBoard
(HeadedbyMinister)

DIT

NISG

NeGD

LineMinistries

NIC

Provincial/StateGovernments

CoreInfrastructure
CommonServiceCentres(CSCs)
100,000+CSCsfor600,000+villages

StateWideAreaNetworks(SWANs)
2MbpssecuredintranetworkuptoBlocklevel

StateDataCenters(SDCs)
ForhostingStateleveleGovernanceApplicationsandData
8

CoreInfrastructureofNeGP
SDC

SWAN

CSC

WebenabledAnytime,Anywhere Services&Information

NeGPServiceDeliveryStrategy
CallCenters

.
.

UniqueApplicationID
Authentication
MessageRouting
GuaranteedDelivery
TransactionLog
Timestamping
Acknowledgement
StatusTracking

StatePortal
Internet

SSDG

SWAN
State
Districts
Blocks
Taluks

Registration

Revenue

Transport

Municipalities

Govt.Departmentsatvariouslevels

SHQ
Collectors
Office
Tehsil/Taluks

eDeliveryofServices
27MissionModeProjects(MMPs)
ImplementedinPublicPrivatePartnership
Framework

MMPsbasedonthefollowingprinciple:
Ownership Services,Serviceslevel&implementation

Independentassessmentofoutcomes

11

Interoperabilitychallenges
Governmentsystemsarecharacterizedbyislandsof
legacysystems
Heterogeneousplatformsandtechnologies
Spreadacrossdiversegeographicallocations
Varyingstateofautomation

InteroperabilityFrameworkfore
Governance(IFEG)
To interoperate and share information
seamlessly
Needforsetofstandardsandguidelineswhich
isusedbyeveryone

ClassificationofIFEG/GIF

Service whichfocusonOrganisational,Semanticand
Technical interoperability(EuropeIFandGermanSAGA)
Interoperability Layers/Domains simply focus on
Technical interoperability by categorizing standards.
(Australia,Brazil,India,Malaysia,NewZealand,UK,etc.)

GoIInitiativesonIFEG
Government of India (GOI) has taken a decision to
adoptopenStandards
GoIisbringingoutaPolicyonOpenStandardsfore
Governance asabasisforselectingStandards.
ThedraftPolicyonOpenStandards
Approvedinprinciple
Willbefinalizedaftergettingpublicfeedback

InstitutionalMechanism

GoI'sPolicyonOpenStandards
Objectives:
ProvideaframeworkforselectionofOpenStandardto

facilitate interoperability between systems from multiple

agencies
Provide the flexibility to select different hardware and

software for implementing costeffective eGovernance

solutions
Promotestechnologychoiceandavoidvendorlockin
Reliable

longterm accessibility to public documents

andinformationinIndiancontext

ElementsofPolicyonOpenStandards
PolicyStatement:
GoIshalladoptSingleandRoyaltyFreeOpenStandardprogressively
for a specific purpose with in a domain with an objective of
ensuringInteroperabilityineGovernancesystemsinIndia.
MandatorycharacteristicstobemetbyaStandardstoqualifyasan
OpenStandard
Desirablecharacteristics usedtonarrowdownthechoiceamong
multipleOpenstandards
ExceptionHandlingprovision selectinginterimstandarddueto
nonavailabilityofOpenStandard
Exceptionhandlingmechanism forselectingmultipleStandards

Standards
StandardsPublished:http://egovstandards.gov.in
Metadata&DataStandards:Thesedefinestandardsforpersonandland
identificationlikename,address,whichwillensuresharingof informationand
seamlessinteroperabilityofdataacrossapplications
LocalisationandLanguageTechnologyStandards:CharacterEncodingStandard
Unicode5.1.0andFontStandardISO/IEC1449622OpenFontFormat
NetworkandInformationSecurity:7guidelinedocumentsundereGovernance
SecurityAssuranceFramework(eSAFE)forimplementationofISO27001
DigitalSignature:DigitalSignatureCertificate(DSC)Interoperabilityguidelines
willenableinteroperabilityofDSCsissuedbyvariousCertifyingAuthorities(CA)

Standards UnderProgress
PolicyonOpenStandardsDraftPolicyapprovedinprinciple pendingpublic
review
TechnologyStandardsonInteroperability
Biometrics:Standardsforfacialimage,fingerprintsandminutia
Quality&Documentation:QualityAssuranceFrameworkforeGovernance
EnterpriseArchitectureframework
Identificationofnewareasforevolving/adoptingstandards

TheWayForward

HealthServices

FinancialInclusion

EducationalServices

UID:Biometricsand
DemographicProfile

ThankYou

Education
SchoolsineveryvillageunderSarvaShikshaAbhiyan
(SSA)
Teachersappointedoncontract
Qualityofeducation
Assessmentnotreliable
24

HealthServices
CostefficientHealthServicesnotavailable
DoctorsnotavailableinVillagesandBlockHeadquarters
Expenditureonhealthbiggestdeterrentforpoor
Telemedicine
ElectronicHealthRecords

25

UID
UIDseekstocreateuniqueidentitybasedonBiometricsand
Demographicprofile
Biometricsincludesimage,10fingerprintsandbothIRIS
DemographicprofileincludesName,DateofBirthandotherbasic
data
RGIiscreatingNPRbyenlistingallresidentsinaNational
PopulationRegister
DigitizationofNPRdataandcaptureofbiometricsproposedtobe
donethroughCSCs
26

FinancialInclusion
65%ruralhouseholdsunbanked
Nobanking,nofinancialhistory,nocredit
Brickandmortarbankingnotviableinvillages
LeveragingICT
Lowerstransactioncost
Efficientandinstantaneous
Transactiontrailavailable

ExplosiveTelecomgrowth
Over500milliontelecomsubscribers

BCsplusmicroATMprovidesallbasicfinancialservices

MissionModeProjects(MMPs)
Central(9)

State(11)

Integrated(7)

IncomeTax

Agriculture

eBiz

CentralExcise

LandRecords1

EDI

Passports/Visa

LandRecords NLRMP

IndiaPortal

Transport

CSC

MCA21

Treasuries

NSDG

NationalID/UID

CommercialTaxes

eCourts

Pensions

GramPanchayats

eProcurement

eOffice

Municipalities

Banking(Industry)

Police CCTNS

Insurance(Industry)

EmploymentExchange

Immigration

eDistrict

ImplementationFramework

ServiceCenterAgency
PrivateSectorEntity

Responsiblefor
Settingup,rolloutandmanagementofCSCs
SelectionandtrainingofVLEs
ProvisionofB2Cservices

StateDesignatedAgency
Specificauthoritysetup/enabledbyState
Government
Responsiblefor
Monitoring
Disbursingrevenuesupport
EnforcingMasterServiceAgreement
LiaisingbetweenSCAsandStateGovernments

NeGP:TheChangingFaceof
RuralIndia
Name: SadhanChandraPal
Location:Junbedia,BankuraII,
WestBengal
Earnings: USD250permonth
VillageLevelEntrepreneur

NeGP:TheChangingFaceof
RuralIndia
Name:ManojKarmakar
Location:SanbandhaGram
PanchayatOffice,Block:BankuraII,
WestBengal
Earnings: USD300permonth
VillageLevelEntrepreneur

NeGP:TheChangingFaceof
RuralIndia
Name:SantoshKumar
Location:Divigar,Jharkhand

Earnings: USD300permonth
VillageLevelEntrepreneur

NeGP:TheChangingFaceof
RuralIndia
Name:ShrikantYadav
Location:Divigar,Jharkhand
Earnings: USD250permonth
VillageLevelEntrepreneur

EDistrictinGoalpara,Assam

Goalpara District rolled out eDistrict applications integrating CSC,

SWAN,whichwasinauguratedbyITministerinNov.'09

eDistrict
Objectives

TargethighvolumeservicesatDistrictlevel

Undertakebackendprocessreengineeringtoeenablethe
deliveryoftheseservicesthroughCSCs

Examplesofservices:IssueofCertificates,Application
forPensions,RevenueCourtrelated,GovernmentDuesand
Recoveryrelated,RationCardrelatedandGrievanceredressal

StatusofeDistrict
Pilotprojectsarebeingimplementedin15States(40
districts)
Outofthese15,thePilotprojectshavebeen
successfullylaunchedin3states UP,AssamandTamil
Nadu
Advancedstage MP,Bihar,Kerala,WestBengal
Averagenumberofcitizentransactions/month/district
upto20,000
NationalrolloutofthisMMPatacostofUSD600
million(appx.)plannedfor201012

IMPACTASSESSMENT
NumberoftripstoGovernmentofficessignificantly
reducedby12trips
Waitingtimeatofficesreducedintherange2040%

LandRecordsProject Significantreductioninbribery

DirectcostsavingstothecitizensintherangeRs.60
110/ (pertransaction)

CapacityBuildingScheme
Training&Sensitization
LeadershipMeetsforPoliticalLeaders
Orientation&SensitizationtrainingsforPolicyMakers
CIO/CTOtrainingsforProjectLeaders
ChangeManagement/BPRtrainingsforGovernmentofficials
eGPxcourseforlongtermCapacityBuilding
NationalEGovernanceConference
RoundTableConferenceswithStateGovernments

SWAN&SDC
SWAN(Rs3334crores)
Proposalsapproved33States/UTs
Implementationcompleted19States
RollouttobecompletedbySeptember2010

StateDataCentre(Rs1623crores)
Proposalsapproved31States/UTs
RFPof18Statesapproved,12Statescompletedbidevaluation
LoIissued/tobeissuedby31stMarch2010:8States
RollouttobecompletedbySeptember2011

SWAN
J&K

Himachal
Pradesh

CHD
Punjab
Punjab

HP
Arunachal Pradesh

Uttarakhand **

Haryana
Haryana

Sikkim

Delhi

MGH

Bihar
Bihar

Gujarat
Gujarat

JHD
Jharkhand

MP

Dadar and Nagar Haveli

MNP

TRIPURA

West Bengal

20

Orissa
Orissa
**

Maharashtra
Maharashtra

AP

Goa

Andhra
Pradesh

Karnataka

Pondicherry
TN

Kerala
Kerala

Tamil
Nadu

MZR

SWAN implemented

Implementation at Advance stage

Implementation in Progress

Bid Process Initiated

RFP/ BoM under preparation/revision

Opted Out from SWAN Scheme

Andman

Karnataka

Lakshadweep

WB

CHH

Daman and Diu

NGL

Assam

UttarUP
Pradesh

Rajasthan

** Formal declaration awaited

StatePortals,SSDG&eForms
StatePortal
RepositoryofGovernmentInformationandServices
EnablesCitizenstodownloadandsubmitformselectronically

StateServiceDeliveryGateway(SSDG)
EnablesroutingofmessagesbasedonStandards
Routingofformstoaparticularofficeofadepartment

e Forms
Facilitatesstandardized,interoperableformat
ForelectronicServiceDelivery
Thiswillenableassuredelectronicdelivery,acknowledgementandstatus
trackingofapplicationfromcitizen

CommonServicesCenters
SchemeapprovedinSept06(Rs5742Cr.)
1,00,000+CSCsacross6,00,000+villages
EnableG2C&B2Cservices
Implementation PPPmodel
RevenueviabilitygapbeingmetbyGoI

76,100CSCssetupasonMarch31,2010
Broadband connectivitybyBSNLbyJune2010

CSCInfrastructure
100 150sq.ftspace
Min.1PCwithUPS
Min.1Printer
Digital/WebCamera
Genset/Inverter/Solar
OSandotherapplicationsoftware
Wired/WirelessBroadbandConnectivity
Trainedandincentivizedmanpower
Investment:USD4000perCSC

CommonServicesCenter
Jammu

Kashmir
J&K

CSCrolledout
76,100(29States)
OnlineMonitoringToolInstalled
34,719(26States)
Implementationunderway
47,081CSCs(29States)

Chandigarh
HP

Himachal
Pradesh

Punjab
Punjab

ArunachalPradesh

Uttarakhand

Uttaranchal

Sikkim

Haryana

Haryana
Uttar Pradesh

ASM

UP

Rajasthan

Rajasthan

Gujarat

JHD

MP

MNP

MGH

Bihar

BiH
Gujarat

NGL

WB

WestBengal

TRIPURA

MZR

Chattisgarh

CHH

Orissa

Orissa

Maharashtra
Maharashtra

70%(15)
Andhra
Pradesh

AP

Goa
Karnataka

50% 70%(3)

Karnataka
Puducherry
Kerala

Kerala

Tamil
Nadu

TN

20% 50%(7)
20%(3)
SCASelected(1)
FreshRFPtobeissued(1)

*Jharkhand,Haryanareported100%CSCrollout,howeverduetoterminationofSCAinHaryana,561outof1159CSCsare
nonoperational.Similarly,inTripuraduetocancellationofcontract133CSCsarenonoperational

CSCs Services
G2CServices

B2CServices

LandRecords

AgricultureExtension

Certificates

FinancialServices

Applications

EducationExtension

UtilityBills

TelecomServices

GrievanceTracking

Advertising

SocialWelfare

CommonServicesCenters
UpscalingofCSCsfrom100,000to250,000

RepositioningofCSCsasBharatNirmanCommon
ServiceCentrestodeliverallservicesunderBharat
Nirman&FlagshipSchemes

KeyLearning/Outcomes

49

Challenges
Rollingout100,000+CSCsin600,000+villages

IntegratingexistingG2Cdeliverychannelswith
CSCs
IntegratedpublicservicedeliveryVssilobased
servicedelivery

Challenges
Regulatory&LegalenablementofICT
basedprocesses

Buildingcapacitywithin&outside
government
CreationofrobusteInfrastructure

Achievements
Institutionalizinguniversalcoverage&public
servicedeliveryatvillagelevel

Rolloutofover76,100CSCsacross29
statescoveringapopulation>400million

Achievements
InstitutionalizationofPPPmodelforPublicservice
delivery
Multistakeholderpartnershipindesign&implementation
Synergybetweenpublic&privategoals

ITAmendmentAct(2008)forregulatory&
legalenablementnotified

Learnings
Leadershipandownershipcriticalforsuccess

Citizencentricapproach moreeffective
servicedeliverymodel
RobustbackendeInfrastructuretoconvergeand
provideseamlessintegration

CSCConnectivity
PhasewiseConnectivity
Phase1:
Upgradationof28,000RuralExchangesofBSNL- ~ 30,000CSCs
FundingsupportofRs170crfromDIT
Phase2:
Upgradationofexisting1000BSNLTowers(WiMAX)- ~ 20,000CSCs
FundingsupportofRs160crfromDIT

Phase3:
WiMAXbasedBroadbandConnectivity 43,000CSCs
FundingsupporttoBSNLofRs550crfromDIT
VSATconnectivity NIC
2,500CSCs
FundingsupporttoNICofRs49.88cr

CSCCoverage

Total Number of CSCs to be covered

CSCs to be covered by BSNL

On ADSL 2+
On WiMax (Ph-1)
On EVDO
Total

: 28,636
: 7,089
: 673
: 36,398

Additional CSCs planned to be covered

: 30,623 (28000 REs)

: 63,605
: 2,895
: 97,123

CSCs already covered (Broadband Enabled)

Using ADSL2+
Using Wi-Max
Other Technology
Total

: 99,623

On ADSL 2+
On Wi-Max
On EVDO
Other Technology
Total

Total CSCs that can be covered by BSNL

using all types of access Technologies
CSCs to be covered by NIC using VSAT

: 1,987
: 56,516
: 1,699
:
523
: 60,725

:97,123
: 2,500

CSCConnectivityStatus
ModeofCSC
Connectivity

TotalTarget

Coveredsofar

RuralExchanges
(ADSL2+)

30,623

28,636

Wimax

63,605

7,089

Other(EVDO&DSPT)

2,895

673

Total

97,123

36,398

SWAN&SDC
SWAN(Rs3334crores)
Proposalsapproved33States/UTs
Implementationcompleted19States
RollouttobecompletedbySeptember2010

StateDataCentre(Rs1623crores)
Proposalsapproved31States/UTs
RFPof18Statesapproved,12Statescompletedbidevaluation
LoIissued/tobeissuedby31stMarch2010:8States
RollouttobecompletedbySeptember2011

SDC
J&K

Himachal
Pradesh

HP

Punjab
Punjab

Chandigargh

Arunachal
Pradesh

Uttarakhand
Delhi

Haryana
Haryana

Sikkim
NGL
ASSAM
MGH
MNP

UP

Uttar Pradesh

Rajasthan
Bihar

BiH

TRIPURA
Gujarat

Gujarat

JHD

MP

WB

SDC - Go Live

CHH
Daman & Diu
Dadra

MIZORAM

Jharkhand

Orissa

Orissa
Maharashtra
Maharashtra

Andhra

AP

Goa

Pradesh

July - Sep 10

Sep-Nov 10

Karn

Nov10-Jan11

Jan-Apr11

Apr-June 11

Karnataka

ataka

Lakshadweep

Ker

Kerala

ala

A
n
d
a
TN Pondicherry
m
a
n

Tamil
Nadu

June-Aug 11

Aug-Dec11

2
2

DPR yet to be received

Opted Out

MandatoryCharacteristics
1.

SpecificationdocumentoftheIdentifiedStandard,withor
withoutanominalfee,shallbemadeavailable.

2.

ThepatentclaimsnecessarytoimplementtheIdentified
StandardshallbeavailableonaRoyaltyFreebasisforthelife
timeofthestandard.IfsuchStandardsarenotfoundfeasible
theninthewiderpublicinterest,Fair,ReasonableandNon
Discriminatorytermsandconditions(FRAND)orReasonableand
NonDiscriminatorytermsandconditions(RAND)withno
paymentcouldbeconsidered.

3.

IdentifiedStandardshallberecursivelyopen.

4.

IdentifiedStandardshallhavetechnologyneutralspecification.

5.

IdentifiedStandardshallbecapableoflocalizationsupport,
whereapplicable,forallIndianofficialLanguagesforall
applicabledomains.

Desirablecharacteristics
IncasemultipleStandardsgetqualifiedasOpen
StandardsthentheselectionofasingleOpenStandard
willbeendeavoredbyfurthernarrowingdownbythe
DesignatedBodybasedonmaximaldesirable
characteristicsgivenbelow.
1. OpenStandardhavingmultipleimplementationsfrom
differentagencies.
2. OpenStandardwidelyinuseinIndiaorforwhich
technicalexpertiseandsupportexistsinIndia.
3. OpenStandardthatallowscreationofOpen
Extensionsand/orOpenSubsets.Themandatory
characteristicsshallalsobeapplicabletotheseOpen
Extensionsand/orOpenSubsets.

ExceptionHandling nonavailability
NonavailabilityofOpenStandardwhichmeetsall
MandatoryCharacteristics
Whileidentifyingthestandard,mandatorycharacteristicsmay
berelaxedonebyone,oncasetocasebasis,bytheDesignated
BodyuntilthestandardbecomeseligibleasanInterim
Standard

NonavailabilityofStandardswhichmeetsfunctional
requirements
ThroughaDesignatedBody,GoItoadoptthemostappropriate
option,inthefollowingorderofpreference,asanInterim
Standard.

SpecificationsasperprovenOpensourcereferenceimplementation
Specificationsasperpublishedproprietaryextensionsorsubsets
DevelopmentofanewstandardbyGoIidentifiedagency

Exceptionhandling>1standard
ExceptionsforSelectingOneorMoreAdditionalOpen
StandardinanArea
GoIshallendeavortoadoptSingleandRoyaltyFree
(RF)OpenStandardforanArea
Forcertainpragmaticreasonsandinthewider
Nationalinterest,additionalstandard(s)inthesame
domainmaybeconsidered.
Ensurecompatibilityandbidirectional
interoperabilitywiththealreadyexistingselected
Standard.

GoI'sPrioritisationofInteroperability
AreasforTechnicalStandards
GoIhasprioritisedvariousInteroperabilityAreasunder
thefollowingDomains:
z

Presentation

DataIntegration

DataInterchange

Network&InformationAccess

Examples

TechnologyStandardsonInteroperability
Interoperability Area
Document type for Hypertext Web
Content

Specification
HTML 4.01
XHTML 1.0

Document file type for content

publishing
Style Sheets

PDF

Extensible Style Sheets

XSL v1.0

Document Type for Editable

documents (with formatting)
Graphics Raster (Lossy
Compression)
Graphics Raster (Lossless
Compression)
Moving Image

ODF , Open XML

Animation

GIF *

Character Set and Encoding for

Web Content

UTF-8

Documents storage/archival
(editable & Non-editable
documents)

PDF/A *

Compressed files

GZIP, BZIP2

Relational Database Access

SQL

CSS2

JPEG/JPEG2000

Interoperability
Area
Web services
description
language
Web service
request delivery
Web service
request registry

Specification
WSDL 1.1 2.0

SOAP 1.2
UDDI 3.0.1

PNG
MPEG-1 / 2 *

Interoperability Area
Specification
Data Schema Definition XML Schema
Data Transformation for XSL 1.0 6
Presentation
XSL 1.1
Data Transformation for XSLT 2.0
conversion from XML
schema format to another
format
E-Forms
XFORMS with
Separate Category
XHTML, XML.

TechnologyStandardsonInteroperability
Interoperability Area
Secure Electronic Mail

Specification
S/MIME v3 *

Hypertext Transfer Protocol HTTPS

over Secure Socket Layer,
or HTTP over SSL
Security Architecture for
IPSec
Internet Protocol
Secure Socket Layer
SSL *
Symmetric Encryption
AES *
Algorithms
Digital Signature Algorithms DSA
RSA *
Secure Hash Algorithm

SHA-2 family *

Message-Digest Algorithm

SHA-256 *

Password-Based
Cryptography Standard
Cryptographic Message
Syntax Standard
Additional Sub-domains
XML Signature for XML
Message signing
XML Encryption for XML
Message encryption

PKCS#5 *
PKCS#7 *
XML Signature

XML Encryption

Interoperability Area Specification

Internet Protocol

IP V4 / IP v6

Wireless LAN

IEEE802.11b/g *

Routing Information

OSPF and BGP 4

Video conferencing
over IP

ITU H.261 and H.263

*

Interoperability Area Specification

Business Process
BPELWS 1.1
Execution Language
for Web Services
XML Process
XPDL 1.0 *
Definition Language

TripuraVisionCenter

67

OUTCOMEPARAMETERS

Transparency
Accountability
Corruption
free

IMPACTASSESSMENT
NumberoftripstoGovernmentofficessignificantly
reducedby12trips
Waitingtimeatofficesreducedintherange2040%

LandRecordsProject Significantreductioninbribery

DirectcostsavingstothecitizensintherangeRs.60
110/ (pertransaction)