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PN 8DG60136ABAA
November 2009
Issue 1
Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners..
The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein.
Copyright 2009 Alcatel-Lucent. All Rights Reserved.
Notice
Every effort was made to ensure that this information product was complete and accurate at the time of printing. However, information is subject to change.
Trademarks
All trademarks and service marks specified herein are owned by their respective companies.
Conformance statement
In rare instances, unauthorized individuals make connections to the telecommunications network through the use of remote access features. In such an event,
applicable tariffs require that the customer pay all network charges for traffic. Alcatel-Lucent cannot be responsible for such charges and will not make any
allowance or give any credit for charges that result from unauthorized access.
Limited Warranty
For terms and conditions of sale, contact your Alcatel-Lucent Account Team.
Ordering Information
For more ordering information, refer to How to order in the section titled About this document.
Contents
About this document
Purpose ........................................................................................................................................................ ix
Reason for reissue ....................................................................................................................................... ix
Intended audience ........................................................................................................................................ ix
How to use this document ........................................................................................................................... ix
Safety information .........................................................................................................................................x
Related information .......................................................................................................................................x
Document support ....................................................................................................................................... xi
Technical support ........................................................................................................................................ xi
How to order ................................................................................................................................................ xi
How to comment ......................................................................................................................................... xi
Packaging collection and recovery requirements ........................................................................................ xi
Recycling/take-back/disposal of product and batteries ............................................................................... xi
1
Features
New features in Release 2.0 ...................................................................................................................... 1-2
Problems fixed
Problems fixed ........................................................................................................................................... 2-2
Known problems
Known problems ....................................................................................................................................... 3-2
Software installation
Preconditioning procedure ........................................................................................................................ 4-3
Connect to the NE and initialize database ................................................................................................. 4-5
Connect to the NE for CLI access ........................................................................................................... 4-11
Configure the software environment and load, and commit the software ............................................... 4-13
Example configuration of ftp server ........................................................................................................ 4-25
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Contents
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Miscellaneous
Technical assistance .................................................................................................................................. 6-2
Accessing and navigating the on-line customer support (OLCS) web site ............................................... 6-7
Other technical support services ............................................................................................................. 6-12
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List of figures
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Software installation
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List of figures
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List of figures
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List of figures
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Purpose
This document is intended for individuals who are responsible for the installation,
acceptance, operations, and maintenance of Alcatel-Lucent 1830 PSS-32.
How to use this document
Chapter 1, Features
This section provides a listing of new features for the current release of Alcatel-Lucent
1830 PSS-32.
Chapter 2, Problems fixed
This section provides descriptions of problems fixed from the previous release.
Chapter 3, Known problems
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This section provides the procedure to install the Alcatel-Lucent 1830 PSS-32 Release
2.0.0 software into a new network element.
Chapter 5, Software upgrade procedure
For your safety, this document contains safety statements. Safety statements are given at
points where risks of damage to personnel, equipment, and operation may exist. Failure to
follow the directions in a safety statement may result in serious consequences.
Related information
The following documents provide additional information about the Alcatel-Lucent 1830
PSS-32:
Alcatel-Lucent 1830 Photonic Service Switch 32 (PSS-32) Maintenance and TroubleClearing Guide, Release 2.0.0 8DG59474EAAA
Alcatel-Lucent 1830 Photonic Service Switch (PSS) TL1 Command Guide, Release
2.0.0 8DG59474CAAA
Alcatel-Lucent 1830 Photonic Service Switch 32 (PSS-32) Safety Guide, Release 2.0.0
8DG59474HAAA
Alcatel-Lucent 1830 Photonic Service Switch 1 (1830 PSS-1) GBEH Edge Device
User Guide, Release 2.0.0 8DG59474MAAA
Alcatel-Lucent 1830 Photonic Service Switch 1 (1830 PSS-1) MD4H Edge Device
User Guide 8DG60013LAAA
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Alcatel-Lucent 1830 Photonic Switch 32 (1830 PSS-32) RAMAN Amplifier User Guide
8DG60013MAAA
Document support
For support in using this or any other Alcatel-Lucent document, contact Alcatel-Lucent at
one of the following telephone numbers:
Technical support
For technical support, contact your local Alcatel-Lucent customer support team. See the
Alcatel-Lucent Support web site (http://www.alcatel-lucent.com/support) for contact
information. For more information, refer to Chapter 6, Miscellaneous.
How to order
To order Alcatel-Lucent documents contact your local sales representative or use Online
Customer Support (OLCS) (https://support.alcatel-lucent.com).
How to comment
To comment on this document, go to the Online Comment Form (http://infodoc.alcatellucent.com/comments) or email your comments to the Comments Hotline
(comments@alcatel-lucent.com).
Packaging collection and recovery requirements
Countries, states, localities, or other jurisdictions may require that systems be established
for the return and/or collection of packaging waste from the consumer, or other end user,
or from the waste stream. Additionally, reuse, recovery, and/or recycling targets for the
return and/or collection of the packaging waste may be established. For more information
regarding collection and recovery of packaging and packaging waste within specific
jurisdictions, contact the Alcatel-Lucent Environment, Health and Safety organization.
Recycling/take-back/disposal of product and batteries
Electronic products and batteries bearing or referencing the symbols shown below shall be
collected and treated at the end of their useful life, in compliance with applicable
European Union and other local legislation. They shall not be disposed of as part of
unsorted municipal waste. Due to materials that may be contained in the product and
batteries, such as heavy metals, the environment and human health may be negatively
impacted as a result of inappropriate disposal.
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Note 1: For electronic products put on the market in the European Union, a solid bar under
the crossed-out wheeled bin indicates that the product was put on the market after 13
August 2005.
Note 2: For batteries put on the market in the European Union, a chemical symbol Hg
(mercury), Cd (cadmium), or Pb (lead), or a combination of those symbols, beneath the
cross-out wheeled bin indicates that the battery contains the corresponding heavy metals.
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Features
Overview
Purpose
This chapter of the software release description contains new features for Release 2.0,
enhancements in this release, and any additional product changes.
Contents
1-2
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Features
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See the Features chapter of the Alcatel-Lucent 1830 Photonic Service Switch 32 (PSS32) Product Information and Planning Guide, 8DG60013AAAA for a more detailed
description of the available features.
4x10Gb/s Mux OT (43STX4) with 100GHz channel spacing, OTU-3 line with DPSK
coding (EFEC), and multi-protocol client interfaces
AnyRate multi-service transponder with 4 client ports and dual pluggable OTU-1 lines
with E-S..CP protection (4DPA4)
Support for new High Power Low Gain DWDM Amplifier (AHPLG)
Raman amplifier with EDFA booster (optional, externally mounted) PhM/OMS based
management integrated with 1830 PSS network
OTU-1 client support on 10xAny OT 11STMM10 and PSS-1 (remote management via
the OTU-1 client)
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Problems fixed
Overview
Purpose
This section of the Software Release Description provides a list of problems fixed in
Release 2.0.0.
Contents
2-2
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Problems fixed
Problems fixed
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Problems fixed
Problems
The following are the problems that have been fixed in Release 2.0.0.
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Known problems
Overview
Purpose
This section provides descriptions of and workarounds for problems known to exist in the
Alcatel-Lucent 1830 Photonic Service Switch 32 (PSS-32), Release 2.0.0.
Contents
3-2
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Known problems
Known problems
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Known problems
General
The following are general known problems on the Alcatel-Lucent 1830 PSS-32.
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Known problems
Known problems
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WebUI
The following are known problems related to the WebUI interface on the Alcatel-Lucent
1830 PSS-32.
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Known problems
Known problems
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CLI
The following are known problems related to the CLI interface on the Alcatel-Lucent
1830 PSS-32.
TL1
The following are known problems related to the TL1 interface on the Alcatel-Lucent
1830 PSS-32.
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Known problems
Known problems
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Protection
The following known problems are related to the protection features on the Alcatel-Lucent
1830 PSS-32.
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Known problems
Known problems
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Known problems
Known problems
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Fault Management
The following known problems are related to the fault management (alarming) features on
the Alcatel-Lucent 1830 PSS-32.
11STGE12
The following known problems are related to the 11STGE12 circuit packs on the AlcatelLucent 1830 PSS-32.
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Known problems
Known problems
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11STMM10
The following known problems are related to the 11STMM10 circuit packs on the AlcatelLucent 1830 PSS-32.
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Known problems
Known problems
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Known problems
Known problems
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11STAR1
The following known problems are related to the 11STAR1 circuit packs on the AlcatelLucent 1830 PSS-32.
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Known problems
Known problems
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43STX4
The following known problems are related to the 43STX4 circuit packs on the AlcatelLucent 1830 PSS-32.
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Known problems
Known problems
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CWR
The following known problems are related to the colorless wavelength router circuit packs
on the Alcatel-Lucent 1830 PSS-32.
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Known problems
Known problems
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Performance Monitoring
The following known problems are related to Performance Monitoring on the AlcatelLucent 1830 PSS-32.
Commissioning
The following known problems are related to the commissioning of the Alcatel-Lucent
1830 PSS-32.
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Known problems
Known problems
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Software upgrade
The following known problems are related to software upgrades on the Alcatel-Lucent
1830 PSS-32.
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Software installation
Overview
Purpose
This chapter provides procedures to download and activate the Alcatel-Lucent 1830
Photonic Service Switch 32 (PSS-32) Release 2.0.0 software on a new NE.
Note:
NOTICE
Service disruption hazard
These procedures should be completed on a new NE only. Existing provisioning on the
NE including any traffic will be lost.
Contents
4-3
4-5
4-11
Configure the software environment and load, and commit the software
4-13
4-24
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Software installation
Overview
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Telnet application
10/100 BaseT LAN card and a shielded RJ45 straight through cable.
Note:
There are no required change notices published for this software release.
Precautions and recommendations
The person performing the software installation must be trained and have an
understanding of the Alcatel-Lucent 1830 PSS-32 system.
Perform the software installation procedure in the sequence provided; any deviation
may lead to unpredictable Alcatel-Lucent 1830 PSS-32 behavior.
Notes
All of the graphics utilized in this section may not contain current release designations.
They are for reference only.
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Software installation
Preconditioning procedure
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Preconditioning procedure
Objective
Ensure that the NE has been installed as described in the Alcatel-Lucent 1830 Photonic
Service Switch 32 (PSS-32) Installation and System Turn-up Guide and is ready for
software installation.
Procedure
........................................................................................................................................................................................................................
Refer to the site documentation (i.e. network information report generated from the
planning tool) and verify that all circuit packs are present and slotted correctly. Verify
correct dispersion compensation modules and optical multiplexer/demultiplexer shelves
are installed.
........................................................................................................................................................................................................................
Verify the fibers are dressed and run correctly between packs and to optical
multiplexer/demultiplexer and dispersion compensation modules. Verify any required
protection Y-cables are installed.
........................................................................................................................................................................................................................
Check all power and electrical cabling to be sure they are run properly. If there are
multiple shelves, verify the cables are properly daisy-chained to the ES ports as described
in Subrack to subrack cabling (p. 18) and identify the master shelf.
........................................................................................................................................................................................................................
Verify inventory cables are connected at the line driver (ALPHG, AHPHG, or AHPLG) or
wavelength router (CWR8/CWR8B and CWR8-88) packs and remain disconnected at the
DCM, SFD44, SFD44B, and ITLB units.
........................................................................................................................................................................................................................
Verify the shelf is powered up. Make sure fan modules are installed properly and screwed
down. Fully seat power filters if they are not engaged, and verify green led is lit on both.
Verify fans are running.
........................................................................................................................................................................................................................
Fully seat all circuit packs in all shelves if they have not been seated.
Important!
Software installation
Preconditioning procedure
............................................................................................................................................................................................................................................................
pack in slot 18 unseated. This should be done on the master shelf as well as all
extension shelves.
Note:
Each EC in the master shelf as well as all extension shelves should have flash
cards installed with the factory load software (all new EC packs will have this
installed).
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Software installation
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You can connect directly to the network element to access the web interface (WebUI). No
client software is needed on your PC, only Internet Explorer.
The Equipment Controller will ship with software and a factory image. This procedure
will provide the first steps for establishing connection to the NE using WebUI and creating
an initial database.
Important!
You can connect a computer (typically a laptop) directly to a network element to access
the WebUI using Internet Explorer via the CIT port on the faceplate of the active
Equipment Controller (EC) card. On multi-shelf network elements, the CIT port is active
on the master shelf only.
Note:
Note:
The NE is equipped with a DHCP server. Your LAN port should be configured
to obtain an IP address automatically.
Verify Java is configured correctly
The following steps are needed to verify Java is correctly installed on the PC. WebUI will
not work properly without the correct Java settings.
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Software installation
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10
11
Select the Advanced tab in the Java Control Panel and expand the Java Plug-in item.
........................................................................................................................................................................................................................
12
Uncheck the option to enable next-generation Java plug-in and click OK.
........................................................................................................................................................................................................................
13
Close Internet Explorer. The change will not take affect until Internet Explorer is restarted.
Connect and Log In to the NE
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14
Connect one end of the Ethernet cable to the CIT port on the active EC card (indicated by
a green Active LED) on the master shelf. Connect the other end of the cable to the
Ethernet port on your PC.
Note:
If the circuit packs have recently been seated, you will not be able to access
the EC
........................................................................................................................................................................................................................
15
Open a PC command window and type ipconfig and <Enter>. Verify the IP address
assigned by the NE to your PC is 172.16.0.x. See Figure 4-1.
Figure 4-1
PC command window
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16
Launch Internet Explorer and enter http://172.16.0.1 in the Address bar. This is
the default IP address of the CIT port.
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Software installation
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Note:
Make sure Internet Explorer is not using a proxy server to access this address.
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17
Click Go. The browser connects to the network element and the WebUI login window is
displayed. See Figure 4-2.
Figure 4-2
Login Screen
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18
Enter admin in the User: field and admin in the Password: field. Then click the Login
button.
Initialize the Database
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19
A warning message will appear similar to Figure 4-3 indicating that the database is
uninitialized.
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Software installation
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Figure 4-3
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20
Click OK and the system will automatically restart after initialization. A window will
appear showing the restart progress as show in Figure 4-4.
Figure 4-4
........................................................................................................................................................................................................................
21
After the restart is complete, the system will prompt you for a new NE name as shown in
Figure 4-5. Type the NE name provided in the site documentation.
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Software installation
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Figure 4-5
........................................................................................................................................................................................................................
22
Click the Submit button and the system will restart once again. The restart will take
approximately 2 minutes.
........................................................................................................................................................................................................................
23
After the restart is complete, the WebUI will open with the system properties view as
shown in Figure 4-6.
Note:
You may see a warning that the loopback address has not been configured.
The procedures for provisioning the address after software installation is found in
Chapter 5 of the Alcatel-Lucent 1830 Photonic Service Switch 32 (PSS-32) Installation
and System Turn-up Guide.
Note:
card unknown alarms may be raised on new circuit packs introduced with
Release 2.0.0. These alarms will clear later in the procedure when the Release 2.0.0
software is activated.
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Software installation
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Figure 4-6
........................................................................................................................................................................................................................
24
This procedure is complete. Continue to Connect to the NE for CLI access (p. 4-11).
END OF STEPS
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Software installation
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After completing the database initialization using webUI, you can connect directly to the
network element to access the CLI. No client software is needed on your PC, only a telnet
application.
Note:
Most procedures in this chapter can be completed using either the webUI or
CLI. A procedure for each available interface is provided in each section of the
chapter. Some procedures can only be completed using CLI.
Procedure
You can connect a computer (typically a laptop) directly to a network element to access
the CLI using the CIT port on the faceplate of the active Equipment Controller (EC) card.
On multi-shelf network elements, the CIT port is active on the master shelf only. Note this
is the same connection used for the webUI interface.
........................................................................................................................................................................................................................
If not already connected, connect one end of the Ethernet cable to the CIT port on the
active EC card (indicated by a green Active LED) on the master shelf. Connect the other
end of the cable to the Ethernet port on your PC.
........................................................................................................................................................................................................................
Use a telnet application on your PC and open a telnet session connected to the IP address
of the CIT port.
........................................................................................................................................................................................................................
Hit <Enter> and the login: prompt will appear. Type cli and <Enter>.
........................................................................................................................................................................................................................
This starts the CLI, and another Username: prompt will appear. Type admin and
<Enter>.
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Software installation
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At the Password: prompt type admin and <Enter>. This will bring up the following
warning notice.
1830 PSS-32, WAVELENGTH TRACKER
Alcatel-Lucent
(c) 2008 Alcatel-Lucent. All rights reserved.
Welcome to the CLI
Warning Notice
This system is restricted solely to Alcatel-Lucent authorized
users for legitimate business purposes only. The actual or
attempted unauthorized access, use, or modification of this
system is strictly prohibited by Alcatel-Lucent. Unauthorized
users are subject to Company disciplinary proceedings and/or
criminal and civil penalties under state, federal, or other
applicable domestic and foreign laws. Use of this system may be
monitored and recorded for administrative and security reasons.
Anyone accessing this system expressly consents to such
monitoring and is advised that if monitoring reveals possible
evidence of criminal activity, Alcatel-Lucent may provide the
evidence of such activity to law enforcement officials. All
users must comply with Alcatel-Lucent Corporate Instructions
regarding the protection of Alcatel-Lucent information assets.
Do you acknowledge? (Y/N)?
........................................................................................................................................................................................................................
The current alarm summary will be displayed followed by the NE# prompt. CLI
commands can now be entered. Type ? for a list of commands. See the Alcatel-Lucent
1830 Photonic Service Switch 32 (PSS-32) CLI Command Guide for more information
about CLI commands.
END OF STEPS
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Software installation
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The NE is shipped with software pre-loaded. However, the software version that is preloaded on the cards may not be the same as the software version that will be run in the
network. You must therefore perform the following tasks to load and commit the correct
software load on the NE.
The PC connected to the NE must have an FTP server running. The first procedure is to
prepare the FTP server on the NE. Then follow either the WebUI or CLI procedure for the
software download and activation.
Note:
If this is a multi-shelf system, the software will automatically load onto the
subtending shelves as well as the master shelf.
FTP server preparation
Note: Refer to Example configuration of ftp server (p. 4-25) for more detailed
instructions on configuring an FTP server.
........................................................................................................................................................................................................................
Start the FTP server application on your PC and create a user account. Record the userid
and password established for the account.
........................................................................................................................................................................................................................
Establish a root directory for the server and make sure it has read and write privileges. You
may create a folder in the root directory that will contain the NE software.
Important!
There can be no spaces in the folder names in the path to the software.
........................................................................................................................................................................................................................
Copy the folder and subfolders with the NE software into the FTP root directory
established above.
Note:
The software folder name will have the format 1830PSS32-<ver>, where
<ver> is the version of software to be loaded. There should also be two subfolders
named 1830PSS32 and 1830PSSM. The software will typically be provided on a
CD.
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PC preparation
........................................................................................................................................................................................................................
Open Windows Firewall from the Control Panel. See Figure 4-7.
Figure 4-7
........................................................................................................................................................................................................................
Open a PC command window and type ipconfig and <Enter>. Once again verify the IP
address assigned by the NE to your PC is 172.16.0.x. See Figure 4-8. Record this address
because this will be used later as the server IP address.
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............................................................................................................................................................................................................................................................
Figure 4-8
PC command window
........................................................................................................................................................................................................................
WebUI procedure
........................................................................................................................................................................................................................
Select the Software menu item under Administration and then select FTP Server. See
Figure 4-9.
Figure 4-9
........................................................................................................................................................................................................................
10
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............................................................................................................................................................................................................................................................
Figure 4-10
........................................................................................................................................................................................................................
11
Enter NE IP address obtained earlier in PC preparation (p. 4-14) for the Server IP
Address.
........................................................................................................................................................................................................................
12
Enter the path to the NE software relative to the server root directory in the Root
Directory field.
Note:
If the software folder was copied directly into the root directory, enter / in this
field.
........................................................................................................................................................................................................................
13
Enter the UserID and Password to match the account created on the FTP server.
........................................................................................................................................................................................................................
14
The Password fields will be blanked out after you click Apply. There is no
need to reenter the data.
........................................................................................................................................................................................................................
15
Select Administration -> Software -> Upgrade from the top menu.
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........................................................................................................................................................................................................................
16
The software release will be the current factory load, typically 0.00-x.
Figure 4-11
........................................................................................................................................................................................................................
17
18
Enter the folder name containing the NE software in the Release Directory field.
Note:
This field can only be edited after Audit has been selected for the Action
Type.
........................................................................................................................................................................................................................
19
20
Periodically click the Refresh button until the Status field changes to Completed.
Verify the Result is Success and the Upgrade Path Available field indicates Yes.
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............................................................................................................................................................................................................................................................
........................................................................................................................................................................................................................
21
Select Download for the Action Type and click Apply. The Status field will
change to In Progress.
........................................................................................................................................................................................................................
22
Periodically click the Refresh button until the Status field changes to Completed.
Verify the Result is Success.
........................................................................................................................................................................................................................
23
Select Activate for the Action Type and click Apply. The Status field will change
to In Progress. The NE will then reboot, and the WebUI will automatically logout.
........................................................................................................................................................................................................................
24
Wait about 2 minutes after the fan speed drops back down to normal speed and log back
into the NE.
........................................................................................................................................................................................................................
25
Return to the Software Upgrade window by selecting Administration -> Software ->
Upgrade from the top menu. Verify the Status field now indicates Completed, and
verify the Result is Success.
........................................................................................................................................................................................................................
26
Select Commit for the Action Type and click Apply. The Status field will change
to In Progress.
........................................................................................................................................................................................................................
27
Periodically click the Refresh button until the Status field changes to Completed.
Verify the Result is Success.
........................................................................................................................................................................................................................
28
Verify the Active and Committed releases have changed to the new release.
........................................................................................................................................................................................................................
29
The system is now ready for provisioning. Refer to the Alcatel-Lucent 1830 Photonic
Service Switch 32 (PSS-32) Installation and System Turn-up Guide for the detailed steps.
END OF STEPS
........................................................................................................................................................
CLI procedure
........................................................................................................................................................................................................................
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............................................................................................................................................................................................................................................................
Where <ip> is the ip address of the PC with the FTP server. This is the same ip address
obtained using the ipconfig command in the PC command window.
........................................................................................................................................................................................................................
If the software folder was copied directly into the root directory, enter / for the
<path>.
........................................................................................................................................................................................................................
Server
Server
Server
Server
Protocol
IP
Userid
Root Directory
:
:
:
:
FTP
172.16.0.2
sw1
/
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............................................................................................................................................................................................................................................................
:
:
:
:
:
:
Operation
Operation Status
Upgrade Path Available
:
:
:
172.16.0.2
/
1830PSS32-0.00-7
1830PSS32-0.00-7/
True
Verify the current active software is an older release than software you are loading.
........................................................................................................................................................................................................................
Type config software upgrade manual audit <releasedir> nobackup and <Enter>.
Where <releasedir> is the directory name on the PC containing the software.
This will check the path and verify the system is ready for upgrade.
........................................................................................................................................................................................................................
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A listing of packs will be displayed along with the status showing which packs need to be
upgraded. Sample output below.
Software Upgrade Information:
Software Server IP
Software Server Root Directory
Committed Release
Working Release Directory
Working Release
Active Release
:
:
:
:
:
:
172.16.0.2
/SVT/
Operation
Operation Status
Upgrade Path Available
:
:
:
Audit
Completed
True
1830PSS32-0.00-7/
1830PSS32-0.00-7
1830PSS32-0.00-7
SH/SL: 1/1
CARDTYPE: EC
Planned
Stage=3 Step=0
ACTION: Activate
RESULT: None
SH/SL: 1/2
CARDTYPE: AHPHG
Planned
0% complete
Stage=3 Step=1
ACTION: Activate
RESULT: None
SH/SL: 1/3
CARDTYPE: CWR8
Planned
0% complete
Stage=3 Step=2
ACTION: Activate
RESULT: None
SH/SL: 1/7
CARDTYPE: 11STAR1
Planned
0% complete
Stage=3 Step=3
ACTION: Activate
RESULT: None
0% complete
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Stage=3 Step=5
ACTION: Activate
RESULT: None
Stage=3 Step=6
ACTION: Activate
RESULT: None
........................................................................................................................................................................................................................
Repeat Step 8 until the Operation Status indicates Completed. Verify the Upgrade Path
Available changes to True.
........................................................................................................................................................................................................................
10
11
:
:
Load
In Progress 0%
Continue to execute the status command until the Operation Status shows Completed.
........................................................................................................................................................................................................................
12
13
The NE will reboot and the telnet connection will drop. Wait about 2 minutes after the fan
speed drops back to normal speed and log back into the NE.
........................................................................................................................................................................................................................
14
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............................................................................................................................................................................................................................................................
:
:
Activate
In Progress 0%
Continue to execute the status command until the Operation Status shows Completed.
Note:
The output will also display the progress of the activation on each of the packs
in the NE. The Operation Status will not show completed until all packs have been
activated on the new release.
........................................................................................................................................................................................................................
15
16
:
:
Commit
In Progress 0%
Continue to execute the status command until the Operation Status shows Completed.
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........................................................................................................................................................................................................................
17
After the last status command is executed, verify the new software release is displayed as
the committed, working and active release. See the sample output below.
Software Upgrade Information:
Software Server IP
Software Server Root Directory
Committed Release
Working Release Directory
Working Release
Active Release
:
:
:
:
:
:
172.16.0.2
/
1830PSS32-2.00-0
1830PSS32-2.00-0/
Operation
Operation Status
Upgrade Path Available
:
:
:
Commit
Completed
False
1830PSS32-2.00-0/
18
The system is now ready for provisioning. Refer to the Alcatel-Lucent 1830 Photonic
Service Switch 32 (PSS-32) Installation and System Turn-up Guide for the detailed steps.
END OF STEPS
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There are many different ftp server software applications available. This procedure
provides detailed configuration instructions using one of the most common platforms,
FileZilla. However, the steps can be used as a reference for configuring other ftp server
applications. Consult the documentation for your specific FTP server software for detailed
instructions.
Purpose
This procedure provides more detail to the steps listed in Example configuration of ftp
server (p. 4-25).
Prerequisites
The ftp server application must be downloaded and installed on the PC. The FileZilla
server software can be downloaded from http://filezillaproject.org/download.php?type=server.
Procedure
FTP server configuration using FileZilla
........................................................................................................................................................................................................................
Start the FileZilla server software. The Connect to Server window will open as shown in
Figure 4-12.
Figure 4-12
........................................................................................................................................................................................................................
Leave the default settings and click OK. The server window will open as shown in
Figure 4-13.
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............................................................................................................................................................................................................................................................
Figure 4-13
........................................................................................................................................................................................................................
Select Edit -> Groups from the top menu as shown in Figure 4-14.
Figure 4-14
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............................................................................................................................................................................................................................................................
........................................................................................................................................................................................................................
........................................................................................................................................................................................................................
With the General page highlighted in the left bar, click on the Add button on the right.
The Add user group window will open as shown in Figure 4-16.
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Figure 4-16
........................................................................................................................................................................................................................
Enter a group name in the dialogue box and click the OK button.
........................................................................................................................................................................................................................
Select the Shared folders page in the left bar and the Groups window will change as
shown in Figure 4-17.
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Figure 4-17
........................................................................................................................................................................................................................
Click the Add button and a browse window will open as shown in Figure 4-18.
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Figure 4-18
........................................................................................................................................................................................................................
Browse to the folder where the Alcatel-Lucent 1830 PSS-32 software is or will be copied
to, and select it. Then click OK.
Note:
You may wish to create a new folder for the software before performing this
step.
Important!
There can be no spaces in the folder names in the path to the software.
........................................................................................................................................................................................................................
10
The folder will appear in the directories window. With the newly added folder selected,
make sure the Read and Write checkboxes are checked.
........................................................................................................................................................................................................................
11
12
13
Select Edit -> Users from the top menu as shown in Figure 4-19.
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Figure 4-19
........................................................................................................................................................................................................................
14
........................................................................................................................................................................................................................
15
With the General page highlighted, click on the Add button on the right. The Add user
account window will open as shown in Figure 4-21.
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Figure 4-21
........................................................................................................................................................................................................................
16
The account name will be the user id used in Configure the software
environment and load, and commit the software (p. 4-13).
........................................................................................................................................................................................................................
17
Select the group created in Step 6 from the drop down list and click OK.
........................................................................................................................................................................................................................
18
Check the Password checkbox and type a password in the dialogue box.
Note:
This will be the password used in Configure the software environment and
load, and commit the software (p. 4-13).
........................................................................................................................................................................................................................
19
Select the group created in Step 6 from the Group Membership: drop down list.
........................................................................................................................................................................................................................
20
Select the Shared folders page in the left bar and the Users window will change as
shown in Figure 4-22.
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Figure 4-22
........................................................................................................................................................................................................................
21
Click the Add button and a browse window will open as shown in Figure 4-23.
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Figure 4-23
........................................................................................................................................................................................................................
22
Browse to the folder where the Alcatel-Lucent 1830 PSS-32 software is or will be copied
to, and select it. Then click OK.
........................................................................................................................................................................................................................
23
The folder will appear in the directories window. With the newly added folder selected,
make sure the Read and Write checkboxes are checked.
........................................................................................................................................................................................................................
24
25
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Software upgrade
procedure
Overview
Purpose
This chapter provides procedures to perform a software upgrade to Release 2.0.0 from
Release 1.1 or Release 2.0.0-CI of the Alcatel-Lucent 1830 Photonic Service Switch 32
(PSS-32).
Contents
5-2
5-4
5-8
5-10
5-22
5-43
5-48
5-54
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Introduction
............................................................................................................................................................................................................................................................
Introduction
Upgrade guidelines for Release 2.0.0
The active software release on the Alcatel-Lucent 1830 PSS-32 system must be Release
1.1 or Release 2.0.0-CI before beginning the upgrade to Release 2.0.0. The system turn-up
procedures described in the Alcatel-Lucent 1830 Photonic Service Switch 32 (PSS-32)
Installation and System Turn-up Guide should have been completed.
Required materials list
Telnet application
10/100 BaseT LAN card and a shielded RJ45 straight through cable. This is required if
connecting locally to an NE.
Note:
There are no required change notices published for this software release.
Precautions and recommendations
The person performing the software upgrade must be trained and have an
understanding of the Alcatel-Lucent 1830 PSS-32 system.
Perform the software upgrade procedure in the sequence provided; any deviation may
lead to unpredictable behavior.
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Introduction
............................................................................................................................................................................................................................................................
Notes
All of the graphics utilized in this section may not contain current release designations.
They are for reference only.
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You can connect remotely or directly to the Network Element (NE) to access the web
interface (webUI). No client software is needed on your PC, only Internet Explorer.
Procedure
Note:
Popup blockers should be turned off, and proxy servers should not be used in
Internet Explorer.
Note:
The NE is equipped with a DHCP server. Your LAN port should be configured
to obtain an IP address automatically.
The following steps are needed to verify Java is correctly installed on the PC. WebUI will
not work properly without the correct Java settings.
........................................................................................................................................................................................................................
Select the Advanced tab in the Java Control Panel and expand the Java Plug-in item.
........................................................................................................................................................................................................................
Uncheck the option to enable next-generation Java plug-in and click OK.
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........................................................................................................................................................................................................................
Close Internet Explorer. The change will not take affect until Internet Explorer is restarted.
Connect and login to NE
........................................................................................................................................................................................................................
Connect one end of the Ethernet cable to the CIT port on the active EC card (indicated by
a green Active LED) on the master shelf. Connect the other end of the cable to the
Ethernet port on your PC.
........................................................................................................................................................................................................................
10
Open a PC command shell and type ipconfig and <Enter>. Verify the NE has assigned an
IP address to your PC. The PC IP address should be in the same subnet as the CIT port IP
address. See Figure 5-1.
Note:
Figure 5-1
........................................................................................................................................................................................................................
11
Launch Internet Explorer and enter http:// followed by the CIT IP address in the
Address bar and click Go.
Note:
12
Connect the PC to the Data Communications Network that has access to the NE.
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........................................................................................................................................................................................................................
13
14
The browser connects to the network element and the webUI login window is displayed.
See Figure 5-2.
Figure 5-2
Login Screen
........................................................................................................................................................................................................................
15
Enter admin in the User: field and admin in the Password: field. Then click the Login
button.
Note:
If the login and password have changed from the default, obtain this
information from the network administrator.
........................................................................................................................................................................................................................
16
The webUI interface will open with the system properties view as shown in Figure 5-3.
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Figure 5-3
........................................................................................................................................................................................................................
17
Click on the Alarms icon and verify there are no unexpected alarms. Refer to the 1830
PSS-32 Maintenance and Trouble-Clearing Guide for troubleshooting assistance.
........................................................................................................................................................................................................................
18
This procedure is complete. Continue to Connect to the NE for CLI access (p. 5-8).
END OF STEPS
........................................................................................................................................................
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You can also connect directly or remotely to the Network Element (NE) to access the CLI
interface. No client software is needed on your PC, only a telnet application.
Note:
Most procedures in this chapter can be completed using either the webUI,
CLI, or 1354 RM-PhM interface. A procedure for each available interface is provided
in each section of the chapter. Some procedures can only be completed using CLI.
Procedure
........................................................................................................................................................................................................................
If not already connected, connect one end of the Ethernet cable to the CIT port on the
active EC card (indicated by a green Active LED) on the master shelf. Connect the other
end of the cable to the Ethernet port on your PC.
........................................................................................................................................................................................................................
Use a telnet application on your PC and open a telnet session connected to the IP address
of the CIT port.
Skip to Step 6.
........................................................................................................................................................................................................................
Connect the PC to the Data Communications Network that has access to the NE.
........................................................................................................................................................................................................................
Use a telnet application on your PC and open a telnet session. Connect to the OAMP IP
address if the NE is a GNE. Connect to the Loopback IP address if the NE is a RNE.
........................................................................................................................................................................................................................
Hit <Enter> and the login: prompt will appear. Type cli and <Enter>.
........................................................................................................................................................................................................................
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........................................................................................................................................................................................................................
This starts the cli interface, and another Username: prompt will appear. Type admin
and <Enter>.
........................................................................................................................................................................................................................
At the Password: prompt type admin and <Enter>. This will bring up the following
warning notice.
1830 PSS-32, WAVELENGTH TRACKER
Alcatel-Lucent
(c) 2008 Alcatel-Lucent. All rights reserved.
Welcome to the CLI
Warning Notice
This system is restricted solely to Alcatel-Lucent authorized
users for legitimate business purposes only. The actual or
attempted unauthorized access, use, or modification of this
system is strictly prohibited by Alcatel-Lucent. Unauthorized
users are subject to Company disciplinary proceedings and/or
criminal and civil penalties under state, federal, or other
applicable domestic and foreign laws. Use of this system may be
monitored and recorded for administrative and security reasons.
Anyone accessing this system expressly consents to such
monitoring and is advised that if monitoring reveals possible
evidence of criminal activity, Alcatel-Lucent may provide the
evidence of such activity to law enforcement officials. All
users must comply with Alcatel-Lucent Corporate Instructions
regarding the protection of Alcatel-Lucent information assets.
Do you acknowledge? (Y/N)?
........................................................................................................................................................................................................................
10
11
The current alarm summary will be displayed followed by the NE# prompt. CLI
commands can now be entered. Type ? for a list of commands. See the Alcatel-Lucent
1830 Photonic Service Switch 32 (PSS-32) CLI Command Guide for more information
about CLI commands.
END OF STEPS
........................................................................................................................................................
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A database backup must be performed on each NE before beginning the upgrade. The
backed up database may be necessary if there is a significant failure either during or after
the upgrade.
The PC/server used to perform the database backup must have a TFTP server running. If
the backup is to be performed using 1354 RM-PhM Photonic Manager, that software
comes with its own TFTP server. Otherwise, the PC must have TFTP server software
loaded and configured.
PC preparation
........................................................................................................................................................................................................................
If 1354 RM-PhM Photonic Manager is to be used to perform the backups, skip to 1354
RM-PhM procedure (p. 5-16).
........................................................................................................................................................................................................................
Create a folder under the TFTP root directory where you would like to store the backup.
........................................................................................................................................................................................................................
Open Windows Firewall from the Control Panel. See Figure 5-15.
............................................................................................................................................................................................................................................................
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Figure 5-4
........................................................................................................................................................................................................................
Open a PC command shell and type ipconfig and <Enter>. Note the IP address assigned to
your PC. This will be used later in the procedure. See Figure 5-16.
............................................................................................................................................................................................................................................................
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Figure 5-5
PC command window
........................................................................................................................................................................................................................
WebUI procedure
........................................................................................................................................................................................................................
Select Administration -> Database from the top menu as shown in Figure 5-6.
Figure 5-6
........................................................................................................................................................................................................................
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Figure 5-7
........................................................................................................................................................................................................................
10
11
Enter the path relative to the TFTP server root directory to the location where the backup
will be stored in the Directory field.
........................................................................................................................................................................................................................
12
Enter a descriptive filename for the backup file with a .bak extension in the Filename
field.
........................................................................................................................................................................................................................
13
Click the Apply button and the Backup button will become available.
........................................................................................................................................................................................................................
14
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........................................................................................................................................................................................................................
15
Wait a few seconds and click the Refresh button. Repeat this step until the Last
Command Status indicates Success as shown in Figure 5-8.
Figure 5-8
........................................................................................................................................................................................................................
16
17
CLI procedure
........................................................................................................................................................................................................................
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The procedure assumes the 1354 RM-PhM Photonic Manager server is already connected
to the network, and all the NEs have been discovered.
........................................................................................................................................................................................................................
Select Admin -> Settings... from the top menu in the Topology View window. See
Figure 5-9.
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Figure 5-9
........................................................................................................................................................................................................................
In the Settings window select the System Settings top tab and then the File Transfer
sub-tab as shown in Figure 5-10.
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Figure 5-10
........................................................................................................................................................................................................................
Verify the root directory is /tftpfiles in the TFTP Root Directory: dialogue box and
select the FTP radio button.
........................................................................................................................................................................................................................
Click OK.
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Select Maintenance -> NE Database Backup & Restore from the top menu bar as shown in
Figure 5-11.
Figure 5-11
........................................................................................................................................................................................................................
Click the OK button and the NE backup & Restore window will open as shown in
Figure 5-12.
Figure 5-12
........................................................................................................................................................................................................................
Right click on the NE and select Details... from the menu as shown in Figure 5-13.
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Figure 5-13
........................................................................................................................................................................................................................
10
In the Backup Properties window check both Use the EMS Server as Backup host
recommended and Use default backup directory recommended.
........................................................................................................................................................................................................................
11
Click OK.
........................................................................................................................................................................................................................
12
Make sure the NE is selected in the list and click on the Backup selected NE(s) icon as
shown in Figure 5-14.
Figure 5-14
........................................................................................................................................................................................................................
13
The backup progress will be displayed in the bottom half of the Backup & Restore
window. Wait for the Backup Success message.
........................................................................................................................................................................................................................
14
Verify the database backup file is present in the PhM server PC. The path is
C:\tftpfiles\nebackup\<filename>.
Where <filename> has the format <NE name>_<release descriptor>_<backup
date>_<backup time>.bak.
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15
Are there additional NEs that have not been backed up?
If yes, go back to Step 6.
If no, this procedure is complete.
END OF STEPS
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This procedure will upgrade an Alcatel-Lucent 1830 PSS-32 NE running Release 1.1 or
Release 2.0.0-CI software to Release 2.0.0. You must perform the following tasks to load,
activate and commit the Release 2.0.0 software on the NE.
The PC/server used to perform the database backup must have an FTP server running. If
the upgrade is to be performed using 1354 RM-PhM Photonic Manager, that software
comes with its own FTP server. Otherwise, the PC must have FTP server software loaded
and configured.
FTP server preparation
Note:
Refer to Example configuration of ftp server (p. 5-54) for more detailed
instructions on configuring an ftp server.
........................................................................................................................................................................................................................
If 1354 RM-PhM Photonic Manager is to be used to perform the upgrade, skip to 1354
RM-PhM procedure (p. 5-34).
........................................................................................................................................................................................................................
Start the FTP server application on your PC and create a user account. Record the userid
and password established for the account.
........................................................................................................................................................................................................................
Establish a root directory for the server and make sure it has read and write privileges. You
may create a folder in the root directory that will contain the NE software.
Important!
There can be no spaces in the folder names in the path to the software.
........................................................................................................................................................................................................................
Copy the folder and subfolders with the NE software into the ftp root directory established
above.
Note:
The software folder name will have the format 1830PSS32-<ver>, where
<ver> is the version of software to be loaded. Within the folder there should be two
subfolders named 1830PSS32 and 1830PSSM and a file named CATALOG.
The software will typically be provided on a CD.
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PC preparation
........................................................................................................................................................................................................................
If the Windows Firewall has already been turned off, skip to Step 8.
........................................................................................................................................................................................................................
Open Windows Firewall from the Control Panel. See Figure 5-15.
Figure 5-15
........................................................................................................................................................................................................................
Open a PC command shell and type ipconfig and <Enter>. Note the IP address assigned to
your PC. This will be used later in the procedure. See Figure 5-16.
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Figure 5-16
PC command window
........................................................................................................................................................................................................................
WebUI procedure
........................................................................................................................................................................................................................
10
Login to the NE to be upgraded following the procedure Connect to the NE for WebUI
access (p. 5-4).
........................................................................................................................................................................................................................
11
Select the Software menu item under Administration and then select FTP Server. See
Figure 5-17.
Figure 5-17
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12
........................................................................................................................................................................................................................
13
14
Enter the path to the NE software relative to the server root directory in the Root
Directory field.
Note:
If the software folder was copied directly into the root directory, enter / in this
field.
........................................................................................................................................................................................................................
15
Enter the User ID and Password to match the account created on the ftp server.
........................................................................................................................................................................................................................
16
The Password fields will be blanked out after you click Apply. There is no
need to reenter that data.
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17
Select the Software menu item under Administration and then select Upgrade.
........................................................................................................................................................................................................................
18
The Software Upgrade window appears as shown in Figure 5-19. Verify the committed
release is 1.10-0 or 1.90-6 (2.0.0-CI).
Figure 5-19
........................................................................................................................................................................................................................
19
20
Enter the folder name containing the NE software in the Release Directory dialogue
box.
Note:
This field can only be edited after Audit has been selected for the Action Type.
........................................................................................................................................................................................................................
21
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22
Periodically click the Refresh button until the Status field changes to Completed.
Verify the Result is Success and the Upgrade Path Available: field indicates Yes.
........................................................................................................................................................................................................................
23
Select Download for the Action Type and click Apply. The Status: field will
change to In Progress.
........................................................................................................................................................................................................................
24
Periodically click the Refresh button until the Status: field changes to Completed.
Verify the Result is Success.
........................................................................................................................................................................................................................
25
Select Activate for the Action Type and click Apply. The Status: field will change
to In Progress.
........................................................................................................................................................................................................................
26
A warning will appear. Click OK. The NE will then reboot and the webUI connection
will drop.
........................................................................................................................................................................................................................
27
Wait about 2 minutes after the fan speed drops back down to normal speed and log back
into the NE.
........................................................................................................................................................................................................................
28
Return to the Software Upgrade window by selecting Administration -> Software ->
Upgrade from the top menu. Verify the Status field now indicates Completed, and
verify the Result is Success.
........................................................................................................................................................................................................................
29
Check for unexpected alarms and conditions on the system and make sure traffic is still
unaffected.
Important!
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30
Select Commit for the Action Type and click Apply. The Status field will change
to In Progress.
........................................................................................................................................................................................................................
31
Periodically click the Refresh button until the Status: field changes to Completed.
Verify the Result is Success.
........................................................................................................................................................................................................................
32
Verify the Active and Committed releases have changed to Release 2.0.0.
........................................................................................................................................................................................................................
33
34
The software upgrade is now complete. A backup should be performed referring to the
procedure Perform database backup (p. 5-10).
END OF STEPS
........................................................................................................................................................
CLI procedure
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Login to the NE to be upgraded following the procedure Connect to the NE for CLI
access (p. 5-8).
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If the software folder was copied directly into the root directory, enter / for
the <path>.
........................................................................................................................................................................................................................
Server
Server
Server
Server
Protocol
IP
Userid
Root Directory
:
:
:
:
FTP
172.16.0.2
sw1
/
:
:
:
:
:
:
Operation
Operation Status
Upgrade Path Available
:
:
:
172.16.0.2
/
1830PSS32-1.10-0
1830PSS32-1.10-0
1830PSS32-1.10-0/
True
Type config software upgrade manual audit <releasedir> nobackup and <Enter>.
Where <releasedir> is the folder name on the PC containing the software.
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This will check the path and verify the system is ready for upgrade.
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A listing of packs will be displayed along with the status showing which packs need to be
upgraded. Sample output below.
Software Upgrade Information:
Software Server IP
Software Server Root Directory
Committed Release
Working Release Directory
Working Release
Active Release
:
:
:
:
:
:
192.168.0.241
/SVT/
1830PSS32-1.10-0
1830PSS32-1.10-0/
1830PSS32-1.10-0
1830PSS32-1.10-0
Operation
Operation Status
Upgrade Path Available
:
:
:
Audit
Completed
True
SH/SL: 1/1
CARDTYPE: EC
Planned
Stage=3 Step=0
ACTION: Activate
RESULT: None
SH/SL: 1/2
CARDTYPE: AHPHG
Planned
0% complete
Stage=3 Step=1
ACTION: Activate
RESULT: None
SH/SL: 1/3
CARDTYPE: CWR8
Planned
0% complete
Stage=3 Step=2
ACTION: Activate
RESULT: None
SH/SL: 1/7
CARDTYPE: 11STAR1
Planned
0% complete
Stage=3 Step=3
ACTION: Activate
RESULT: None
0% complete
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Stage=3 Step=5
ACTION: Activate
RESULT: None
Stage=3 Step=6
ACTION: Activate
RESULT: None
........................................................................................................................................................................................................................
10
Repeat Step 9 until the Operation Status indicates Completed. Verify Upgrade Path
Available changes to True.
........................................................................................................................................................................................................................
11
12
:
:
Load
In Progress 0%
Continue to execute the status command until the Operation Status shows
Completed.
........................................................................................................................................................................................................................
13
14
The NE will reboot and the telnet connection will drop. Wait about 2 minutes after the fan
speed drops back down to normal speed and log back into the NE.
........................................................................................................................................................................................................................
15
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:
:
Activate
In Progress 0%
Continue to execute the status command until the Operation Status shows Completed.
Note:
The output will also display the progress of the activation on each of the packs
in the NE. The Operation Status will not show completed until all packs have been
activated on the new release.
........................................................................................................................................................................................................................
16
Check for unexpected alarms and conditions on the system and make sure traffic is still
unaffected.
Important!
17
18
:
:
Commit
In Progress 0%
Continue to execute the status command until the Operation Status shows
Completed.
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19
After the last status command is executed, verify the new software release is displayed as
the committed, working and active release. See the sample output below.
Software Upgrade Information:
Software Server IP
Software Server Root Directory
Committed Release
Working Release Directory
Working Release
Active Release
:
:
:
:
:
:
172.16.0.2
/
1830PSS32-2.00-0
1830PSS32-2.00-0/
Operation
Operation Status
Upgrade Path Available
:
:
:
Commit
Completed
False
1830PSS32-2.00-0/
20
21
The software upgrade is now complete. A backup should be performed on all upgraded
NEs referring to the procedure Perform database backup (p. 5-10).
END OF STEPS
........................................................................................................................................................
The procedure assumes the 1354 RM-PhM Photonic Manager server is already connected
to the network, and all the NEs to be upgraded have been discovered.
Important!
Make sure 1354 RM-PhM has been upgraded to Release 6.1 before
performing this procedure.
........................................................................................................................................................................................................................
Copy the folder and subfolders with the NE software into the ftp root directory (/PhM by
default) of the 1354 RM-PhM server.
Note:
The software folder name will have the format 1830PSS32-<ver>, where
<ver> is the version of software to be loaded. Within the folder there should be two
subfolders named 1830PSS32 and 1830PSSM and a file named CATALOG.
The software will typically be provided on a CD.
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In the topology view, select one or more NEs to be upgraded. (Use <ctrl> and left mouse
button to select multiple NEs.)
Note:
NEs should be selected in groups starting with the furthest from the GNE.
........................................................................................................................................................................................................................
Select Maintenance -> NE Software Upgrade from the top menu as show in Figure 5-20.
Figure 5-20
........................................................................................................................................................................................................................
The software upgrade window will be displayed as shown in Figure 5-21. Each NE that
was selected will be shown in a list.
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Figure 5-21
........................................................................................................................................................................................................................
If the software resides on the same machine as the 1354 RM-PhM, then the EMS is SW
Server checkbox can be checked (this is typical). Otherwise, uncheck the box and enter
the IP address of the server where the software resides.
........................................................................................................................................................................................................................
Enter the User ID and Password of the FTP server. The 1354 RM-PhM User ID and
Password can be provisioned by selecting Admin -> Settings... from the top menu and
entering the User ID and Password in the file transfer window. Then click OK. See
Figure 5-22.
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Figure 5-22
........................................................................................................................................................................................................................
Click on the folder icon next to Target Dir: and a browser window will open as shown in
Figure 5-23.
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Figure 5-23
........................................................................................................................................................................................................................
Select the folder containing the Release 2.0.0 software and click Select.
........................................................................................................................................................................................................................
10
The top of the software upgrade windows has a series of software phase icons as shown in
Figure 5-24. Each icon will be used in phase 1 through 4 of the upgrade.
Figure 5-24
........................................................................................................................................................................................................................
11
Make sure all the NEs to be upgraded are highlighted and click on the phase 1 icon to
start the audit and verify there is an upgrade path. A confirmation window as shown in
Figure 5-25 will appear.
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Figure 5-25
........................................................................................................................................................................................................................
12
Click Yes and the audit will start. When the audit is complete, verify that the status
shows Completed - Success for each NE.
........................................................................................................................................................................................................................
13
Make sure all the NEs to be upgraded are highlighted and click on the phase 2 icon to
start the software load. A warning window as shown in Figure 5-26 will appear.
Figure 5-26
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14
Click Yes and the software load will start. The progress of the load operation will be
shown in the software upgrade window. Wait for the load to complete and verify the status
field shows Completed - Success for each of the NEs.
........................................................................................................................................................................................................................
15
Make sure all the NEs to be upgraded are highlighted and click the phase 3 icon to start
the activation of the software. A warning window as shown in Figure 5-27 will appear.
Figure 5-27
........................................................................................................................................................................................................................
16
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Figure 5-28
........................................................................................................................................................................................................................
17
Communication will be temporarily lost to each of the NEs while they are reset. As
communication is restored, the activation progress will display in the software upgrade
window. Wait for the activation to complete and verify the status field shows Completed Success for each of the NEs.
........................................................................................................................................................................................................................
18
Check for unexpected alarms and conditions on the NEs and make sure traffic is still
unaffected.
Important!
19
Make sure all the NEs that have been upgraded are highlighted and click the phase 4 icon
to commit the software. A warning window as shown in Figure 5-29 will appear.
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Figure 5-29
........................................................................................................................................................................................................................
20
Click Yes. Once the commit is complete verify the status field shows Completed Success for each of the NEs.
........................................................................................................................................................................................................................
21
Repeat Step 2 through Step 20 for each NE or group of NEs that will be upgraded.
........................................................................................................................................................................................................................
22
The software upgrade is complete. A backup should be performed on all upgraded NEs
referring to the procedure Perform database backup (p. 5-10).
END OF STEPS
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After the software upgrade, 11STMM10 and 11STGE12 circuit packs will have
FWUPGRADEPENDING and FWVERSIONNOTDEFAULT conditions. This
procedure will upgrade the firmware on those circuit packs and clear the conditions.
Important!
This procedure is only required for 11STMM10 and 11STGE12 circuit packs
with the conditions noted above.
Procedure
WebUI procedure
........................................................................................................................................................................................................................
Expand the equipment tree and select a 11STMM10 or 11STGE12 circuit pack that has
the FWUPGRADEPENDING and FWVERSIONNOTDEFAULT conditions.
........................................................................................................................................................................................................................
Select the Reboot tab. The select the Cold Reboot radio button and click Submit.
........................................................................................................................................................................................................................
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Note:
........................................................................................................................................................................................................................
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CLI procedure
........................................................................................................................................................................................................................
Note:
From the 1354 RM-PhM topology view, double click on an NE that has 11 STMM10 or
11STGE12 circuit packs with FWUPGRADEPENDING and
FWVERSIONNOTDEFAULT conditions. The NE inventory window will open.
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........................................................................................................................................................................................................................
Select Administration -> Card Reset Operation coldReset from the inventory window top
menu. See Figure 5-31.
Figure 5-31
........................................................................................................................................................................................................................
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Note:
........................................................................................................................................................................................................................
Are there additional NEs with 11STMM10 or 11STGE12 circuit packs with
FWUPGRADEPENDING and FWVERSIONNOTDEFAULT conditions?
If yes, go back to Step 1.
If no, continue to Step 8.
........................................................................................................................................................................................................................
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The following procedure will allow the user to remotely roll back the Alcatel-Lucent 1830
PSS-32 Network Element software to Release 1.1 or Release 2.0.0-CI. This procedure
should be used in the event that unexpected problems occur during the software upgrade to
Release 2.0.0.
Important!
This procedure can only be performed if the Release 2.0.0 software has
not been committed.
Procedure
........................................................................................................................................................................................................................
WebUI procedure
........................................................................................................................................................................................................................
Select the Administration -> Software -> Upgrade from the top menu.
........................................................................................................................................................................................................................
Select Revert from the Action Type drop down list and click the Apply button.
........................................................................................................................................................................................................................
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Figure 5-33
........................................................................................................................................................................................................................
Wait about 2 minutes after the fan speed drops back down to normal speed and log back
into the NE.
........................................................................................................................................................................................................................
Return to the Software Upgrade window by selecting Administration -> Software ->
Upgrade from the top menu. Verify the working and active software releases are now
Release 1.1 or Release 2.0.0-CI (1.90-6).
........................................................................................................................................................................................................................
10
CLI procedure
........................................................................................................................................................................................................................
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Sample output:
Software Upgrade Information:
Software Server IP
Software Server Root Directory
Committed Release
Working Release Directory
Working Release
Active Release
:
:
:
:
:
:
172.16.0.2
/
Operation
Operation Status
Upgrade Path Available
:
:
:
Activate
Completed
True
1830PSS32-2.00-0/
1830PSS32-2.00-0/
The NE will reboot. Wait about 2 minutes after the fan speed drops back down to normal
speed and log back into the NE.
........................................................................................................................................................................................................................
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........................................................................................................................................................................................................................
The software upgrade window should be open and configured as described in 1354 RMPhM procedure (p. 5-34). See Figure 5-34.
Figure 5-34
........................................................................................................................................................................................................................
Verify Release 2.0.0 has not been committed on the NE(s) to be backed out.
........................................................................................................................................................................................................................
Select the NE(s) to be backed out and select Action -> Back out from the software upgrade
menu. See Figure 5-35.
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Figure 5-35
........................................................................................................................................................................................................................
........................................................................................................................................................................................................................
Click Yes. Communication will be temporarily lost to each of the NEs while they are
reset. As communication is restored, the backout progress will display in the software
upgrade window. Wait for the backout to complete and verify the status field shows
Completed - Success for each of the NEs.
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There are many different ftp server software applications available. This procedure
provides detailed configuration instructions using one of the most common platforms,
FileZilla. However, the steps can be used as a reference for configuring other ftp server
applications. Consult the documentation for your specific FTP server software for detailed
instructions.
Purpose
This procedure provides more detail to the steps listed in FTP server preparation
(p. 5-22).
Prerequisites
The ftp server application must be downloaded and installed on the PC. The FileZilla
server software can be downloaded from http://filezillaproject.org/download.php?type=server.
Procedure
FTP server configuration using FileZilla
........................................................................................................................................................................................................................
Start the FileZilla server software. The Connect to Server window will open as shown in
Figure 5-37.
Figure 5-37
........................................................................................................................................................................................................................
Leave the default settings and click OK. The server window will open as shown in
Figure 5-38.
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Figure 5-38
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Select Edit -> Groups from the top menu as shown in Figure 5-39.
Figure 5-39
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With the General page highlighted in the left bar, click on the Add button on the right.
The Add user group window will open as shown in Figure 5-41.
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Figure 5-41
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Enter a group name in the dialogue box and click the OK button.
........................................................................................................................................................................................................................
Select the Shared folders page in the left bar and the Groups window will change as
shown in Figure 5-42.
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Figure 5-42
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Click the Add button and a browse window will open as shown in Figure 5-43.
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Figure 5-43
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Browse to the folder where the Alcatel-Lucent 1830 PSS-32 software is or will be copied
to, and select it. Then click OK.
Note:
You may wish to create a new folder for the software before performing this
step.
Important!
There can be no spaces in the folder names in the path to the software.
........................................................................................................................................................................................................................
10
The folder will appear in the directories window. With the newly added folder selected,
make sure the Read and Write checkboxes are checked.
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11
12
13
Select Edit -> Users from the top menu as shown in Figure 5-44.
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Figure 5-44
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14
........................................................................................................................................................................................................................
15
With the General page highlighted, click on the Add button on the right. The Add user
account window will open as shown in Figure 5-46.
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Figure 5-46
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16
The account name will be the user id used in Perform database backup
(p. 5-10).
........................................................................................................................................................................................................................
17
Select the group created in Step 6 from the drop down list and click OK.
........................................................................................................................................................................................................................
18
Check the Password checkbox and type a password in the dialogue box.
Note:
This will be the password used in Perform database backup (p. 5-10).
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19
Select the group created in Step 6 from the Group Membership: drop down list.
........................................................................................................................................................................................................................
20
Select the Shared folders page in the left bar and the Users window will change as
shown in Figure 5-47.
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Figure 5-47
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21
Click the Add button and a browse window will open as shown in Figure 5-48.
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Figure 5-48
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22
Browse to the folder where the Alcatel-Lucent 1830 PSS-32 software is or will be copied
to, and select it. Then click OK.
........................................................................................................................................................................................................................
23
The folder will appear in the directories window. With the newly added folder selected,
make sure the Read and Write checkboxes are checked.
........................................................................................................................................................................................................................
24
25
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Overview
Purpose
6-2
Accessing and navigating the on-line customer support (OLCS) web site
6-7
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Technical assistance
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Technical assistance
Overview
On-site Technical Support (OTS) - on-site assistance with operational issues and
remedial maintenance.
Repair and Replacement (R&R) - technical support services for device repair/return or
parts replacement.
Service Providers
Enterprise
Note:
Service Providers:
1. Select Enterprises.
2. Under the Evaluate section at the bottom of the page, select Products and Services.
3. At the Products and Services page, select Services.
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Note:
Many of our customers have established their own support procedures. These procedures
usually involve escalation within their own companies. However, some instances may
require additional assistance from Alcatel-Lucent.
Alcatel-Lucent has been and continues to be committed to providing excellence in
technical support for its products and services. Therefore, we provide a hierarchical
support structure ready and available to solve any Alcatel-Lucent product technical issue.
When additional assistance is required, the Alcatel-Lucent Welcome Center is the first
point of contact. An Alcatel-Lucent Welcome Center operator can direct the request to
engineers that are highly trained and skilled in resolving issues, involving Alcatel-Lucent
products. Technical assistance is available 24 hours a day, 7 days a week.
Alcatel-Lucent Welcome Center
1 866 582 3688, prompt 1 (continental U.S.)
+1 (630) 224 4672 (outside continental U.S.)
(24 hours a day, 7 days a week)
By using the Alcatel-Lucent Welcome Center as the entry point for Alcatel-Lucent support,
customers will be assured of a timely and effective technical support service.
On-line customer support
Overview
On-Line Customer Support (OLCS) is the Customer Support web site for our customers
technical support needs. This customer web access tool provides an easy method to access
data about Alcatel-Lucent products using the World Wide Web. A customer must first
request access to this web site to gain access to the following customer support features:
Ask AL Knowledgebase
Documentation
Downloads
Alcatel-Lucent Alerts
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Ask AL Knowledgebase
The Ask AL Knowledgebase web interface feature connects you to the Knowledge
Management solutions database. The Ask AL Knowledgebase feature lets you search for
solutions by using natural language queries. Many products have an extensive set of
Solutions available. Solutions are created by technicians to provide customers with a
method to resolve issues without calling for assistance. Solutions are displayed, showing
the percentage weight or percent match, based on search criteria. Searches can be
performed on all products that are entitled, through the level of service contract a customer
has for RTS services.
CARES
The CARES web interface feature makes it easy for you to submit an Assistance Request
(AR), subscribe to AR Notifications (be notified when an AR is updated), and view all the
customer ARs. The CARES feature lets you open an AR for low severity issues or
questions. Any high severity issue should be called into CTAM. Users can stay informed
about their ARs by using the flexible AR Notification subscriptions. Users can choose a
method for receiving updates: email, text messaging messages, or none. Users can choose
when updates are wanted (when the state of the AR changes, any update to the
investigation field occurs, or any time any text field is modified). Users can log into the
OLCS web site and view ARs 24 hours a day, 7 days a week.
Data drop box
The Data Drop Box feature allows Alcatel-Lucent support technicians to provide
customers with a quick method to share files. The Data Drop Box allows a technician to
provide or receive a file from a customer quickly. These files remain in place for 7 days.
Documentation
The Documentation feature on the OLCS web site contains three areas: Manuals and
Guides, Technical Notes, and Release Information.
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User Guide
Technical Notes
This section contains documents that are specific to the product and are technical in
nature. Most of these documents will provide information in product data sheets or
white papers, which are technical documents that explain the operation of a particular
part of the system. The following documents are available in this section:
Change Notice (CN)
Planning Guide
Feature Contents
Screen Help
White Papers
Release Information
This section contains documents that are specific to the release of a product. The
following documents are available in this section:
Acceptance Documents
Software Compatibility
Upgrade Paths
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Downloads
Note:
The Alcatel-Lucent Alerts tool is a subscription-based tool that provides the same
information that our Product Notifications (PNs) did previously provide. This new method
of communication is a vehicle to share product and support issues that are of
informational, maintenance, or preventive nature. Alcatel-Lucent Alerts contain detailed
text descriptions and urgency of Alcatel-Lucent product issues that need to be quickly
communicated to customers after the deployment of a release or product.
Product change notices
The Product Change Notices (PCN) area provides information on hardware changes for a
product. There is a selection of choices to help you search for Change Notices (CNs) or
Customer Change Notices (CCNs).
Return material authorization (RMA) (repair and exchange)
Note:
The RMA area provides a list of contact information on all Alcatel-Lucent products. There
is a request an RMA number on-line for most Alcatel-Lucent products. An RMA
number is required for all returned parts and this feature provides you with an easy method
to obtain the RMA number. Please check the warranty status before submitting a request.
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This section provides the method to access the On-Line Customer Support (OLCS) web
site, obtain a login (if necessary), and navigate to each feature listed in this document.
Accessing the OLCS web site
To request a login, a customer must register, and then an email confirmation is sent within
2 business days. The following steps tell you how to register for a login:
1. Select Register on the top right (just below the Login to OLCS link) of the Online
Customer Support (https://support.alcatel-lucent.com/portal/olcsHome.do) web site.
2. Follow this registration process:
Select the role and accept the terms of use.
Provide a business identification, and enter in all of the required information.
Validate your email address.
Confirm your business identity and set a password.
Select content. (This will be verified against the current contract agreements.)
Register for the selected content.
3. An email confirmation of the registration and the site access privileges is sent within 2
business days.
4. Customize the web view once you have gained access to the OLCS web site.
After logging in, a personalized view of the Customer Support Home page
displays. This view is based on the user's and company support entitlements.
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In Asia/Pacific
Via email
Use the OLCS help desk number for OLCS access problems, registration
questions, password resets, navigation questions, etc.
View an OLCS website
After you have logged into the OLCS web site, a personalized view of the Customer
Support Home page is displayed. This view is based on the user's and company support
entitlements.
To set Customer Support as the default, if it is the primary destination on the www.alcatellucent.com website, click Select default home page on the left column. The My
Products section provides you with quick navigation to the entitled products and also
quick access to the CARES tool. While navigating through the various tools, you can
establish bookmarks to certain tools, documents, or web pages (within OLCS) by clicking
Add to Bookmarks.
The Customer Support home page can be customized by selecting Customize page
layout and adjusting the fields to be displayed (uncheck the boxes to de-select those
elements). These fields can be adjusted at any time. The changes take effect immediately.
There are two methods to find product information. Click My Products to choose a
product, or click Documentation or Downloads to display a complete product listing.
When the full product list is displayed, use the alphabetic listing (default) or the category
list, whichever you prefer. Once a product is selected, a Product Summary Page is
displayed, which describes all of the tools and features available for this product.
Note:
If content has been posted, but contract entitlements do not allow access, then
the following padlock icon is displayed:
Ask AL Knowledgebase
The Ask AL web page can be accessed from the left column on the Customer Support
homepage (unless you changed the view), from the Technical Support section in the
center of the page, or from the My Bookmarks section (if it was added there). Once at
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the Ask AL Knowledgebase web page, enter a question or phrase using natural language,
and click the check boxes for only the products that should be searched; otherwise, all
products checked will be searched.
The results that return show a percentage weight or percent match based on the search
criteria. To refine a search, add more details to the question or phrase and answer the other
questions displayed. Once you find a solution of interest, select that solution, and the
complete solution will display.
Many of the solutions are based on generated ARs or Known Problems from the SRD. To
provide quality information, solutions go through a review process before being posted.
Content can grow daily as solutions move through the review cycle.
CARES
CARES ARs are accessed from the left column on the Customer Support homepage
(unless this view was changed), under the Technical Support section in the center of the
page, from the My Bookmarks section (if CARES was added there), or from the Quick
Link section CARES Assistance Requests, at the bottom of the Customer Support
homepage. Product Notifications and Solutions can also be selected in this section. These
are both legacy tools. The new tools, Alcatel-Lucent Alerts and Ask AL Knowledgebase,
are discussed in other sections of this document.
When you select CARES, a general web page displays. From that page, a particular
function can be selected from the left column. To provide more information on the
selected tool, select More from the center column.
ARs can be viewed (using Find an AR or Advanced query), created (using Create an
AR), or used to report a warranty defect (using Report a warranty defect). The CARES
web interface has features that keep you informed about the progress of ARs. With the
flexible AR Notification subscriptions, CARES can email or send text messages on a
variety of activities regarding an AR. A notification is sent when the AR state is changed
to Created, Resolved, Closed, or Pending Customer Action. Other conditions that generate
notifications are if the following fields are updated: Investigation, Short Description,
Current Summary, Description, and Resolution. You can set up (subscribe), remove
(unsubscribe), or change these conditions at any time.
Data Drop Box
You can access the Data Drop Box from the left column on the Customer Support
homepage (unless your view was changed), from the Technical Support menu in the
center of the page, or from the My Bookmarks section (if Data Drop Box has been
added there). Click the Upload a file button in the Data Drop Box window to send a file
to the Alcatel-Lucent support technician. An email address can also be entered so that the
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Alcatel-Lucent technician will be notified when the file has been sent. Click the
Download a file button from the Data Drop Box if the Alcatel-Lucent technician has
sent a file to be downloaded. These files will remain on the site for 7 days.
Documentation
You can access documentation by selecting a product from the My Products area.
Alternatively, documentation can also be accessed from the left column on the Customer
Support home page (unless this view has been changed), from the Technical Support
section in the center of the page, or from the My Bookmarks section (if Documentation
has been added there). If accessing Documentation by means other than the My
Products area, choose the product whose documentation you wish to access by selecting
the product from the alphabetical listing or the category list.
Once you are on the product web page, select Manuals and Guides from the list under
the Documentation and downloads section. The Manuals and Guides link brings you
to the Library of Manuals and Guides for the product you have chosen. The document
links bring you to the document stored in the Alcatel-Lucent Customer Information Center
(CIC) web site or to another OLCS webpage that contains the product documentation.
Within the Documentation and Downloads area, the Technical Notes link brings you
to a web page which contains documents that are not release specific and are technical in
nature.
Also, within the Documentation and Downloads area, the Release Information link
brings you to a Library of Release Notes web page that contains documents which are
release specific and are listed by release.
Click on these links to download or open a PDF file.
Downloads
Important!
You can access downloads by selecting a product from the My Products section.
Downloads can also be accessed from the left column on the Customer Support homepage
(unless this view has been changed), from the Technical Support section in the center of
the page, or from the My Bookmarks section (if Downloads was added there). If
accessing Downloads by means other than the My Products area, choose the product
whose Downloads you wish to access by selecting the product from the alphabetical
listing or the category list.
Once you are on the product web page, click the Downloads: Electronic Delivery link
from the list under the Documentation and Downloads area. Select the appropriate
release to be downloaded from the drop-down list, and click Next. Select the file to be
downloaded and click Next. On the next web page, enter the path where the file should
be downloaded and click Download.
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Alcatel-Lucent Alerts
You can access Alcatel-Lucent Alerts from the left column on the Customer Support
homepage (unless this view has been changed), from the Technical Support section in
the center of the page, or from the My Bookmarks section (if Alcatel-Lucent Alerts is
added there).
Once you are on the Alcatel-Lucent Alerts web page, a list of products are displayed.
Click on a product to see a list of Alerts for that product. Alternatively, use the Enter the
number of the Alert field to find a specific Alert, or use the text search to search for
Alerts with certain words.
To subscribe to Alcatel-Lucent Alerts, click the Alerts Subscription Page link. Once at
the Alcatel-Lucent Alerts Subscription page, fill out the form and choose the product
whose alerts you would like to subscribe to.
You have the option to click Modify Subscription or Cancel Subscription. Modify
Subscription allows you to modify the Urgency, Type, and/or Products selected. Cancel
Subscription will stop future Alcatel-Lucent Alerts email messages.
Product Change Notices (PCNs)
You can access Product Change Notices (PCNs) from the left column on the Customer
Support home page (unless this view has been changed), from the Technical Support
section in the center of the page, or from the My Bookmarks section (if PCNs were
added there).
Once on the PCN web page, a list of PCNs is displayed. You can search PCNs by clicking
one of the following links:
PCN cross-reference
Return Material Authorization (RMA) can be accessed from the left column on the
Customer Support home page (unless this view has been changed), from the Technical
Support section in the center of the page, or from the My Bookmarks section (if it was
added there).
Once on the RMA web page, a table with contact information is displayed. Use the contact
information provided or choose to fill in the online RMA request form at the bottom of
that web page.
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Perform provisioning operations and remote trouble-shooting using CIT, EMS and
TL1 interfaces.
Length: Product Modules are scheduled for 3 days. Technology Modules are scheduled
for 1 day.
Expected Foundation Knowledge: Suggested prerequisites are listed on each module's
workshop description. Generally, customers should have a basic understanding of digital
fundamentals and lightwave transmission systems. In addition, customers should have
taken a previous Alcatel-Lucent Operating & Maintenance course or have equivalent
experience with operations and maintenance issues related to the product
Activities Prior to Workshop Delivery: The effectiveness of this workshop series relies
on the fact that it allows a customer to address the issues experienced in their network
today. To achieve this, prior to the workshop, a conference call will be set up with the
engineers that will facilitate the workshop. During this call, the logistics of simulating the
customer's network environment will be discussed.
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Workshop Location: This workshop will be delivered in the Customer Advocate System
Test Labs in Westford, MA. The format is 75% hands-on lab exercises, reinforced with
25% classroom instruction.
How to Sign Up:
Visit http://training.alcatel-lucent.com
Visit http://training.alcatel-lucent.com
Choose which Advanced Maintenance Workshop youd like to register for by clicking
on the link.
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