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Harishankar.

S
No. 4, First Floor, 28th Street, Thillai Ganga Nagar, Nanganallur, Chennai, INDIA, Pin code –
600061
Mobile: 91 9042919521, harishankar.s@live.com
Profile • 4 years’ successful experience in customer service and
support with recognized strengths in account maintenance,
problem-solving and trouble-shooting, sales staff support,
and planning/implementing proactive procedures and
systems to avoid problems in the first place.
• Possess solid computer skills.
• Excellent working knowledge in using IT Hardware’s and
Microsoft & SUN Product Software’s
• Ability to train, motivate, and supervise customer service
employees.
• A team player, acknowledged as “Total Quality Customer
Service Professional.”
Synopsis of • Increased customer retention.
Achievements • Reactivated key accounts, utilizing persuasion/mediation
skills.
• Proactive planning led to notable increase in morale in all
departments.
• Created customer satisfaction survey, drastically reducing
potential problems.
Employment Taurus Consultancy Services, Chennai, 2005 -
INDIA Present
Customer Service Representative
• Work with sales and support professionals,
responsible for more than 3,800 individual and
corporate accounts.
• Support sales reps in opening new accounts and
upgrading existing service.
• Quickly and effectively solve customer
challenges.
• Maintain quality control/satisfaction records,
constantly seeking new ways to improve
customer service.
PMR Institute of Technology, Chennai, INDIA
Education 2002 -
(affiliated to Anna University) 2005
B.E, Electronics & Instrumentation Department
NIIT, Chennai, INDIA 2004 -
(Futurz curriculum) 2005
D-NIIT
SRM Polytechnic, Chennai, INDIA 1999 -
(affiliated to DOTE) 2002
Diploma, Computer Technology
Santhosa Engineering College, Chennai, INDIA
Awards 2004
State level Inter College Technical Symposium
• Ranked Second in “SAP R/3”

SRM Polytechnic, Chennai, INDIA 2002


• Ranked First in Department of Computer
Technology
NIIT, Chennai, INDIA
Paper Presentation 2004 -
• Information Search Analysis Skill
2005
• Infrastructure Development
• Network Security
• Proficiency in Communication and Personality
Development
• Programming Approaches and Techniques

• Sun Programming: Java, J2EE, JSP, Servlet,


Software 2002 -
Beans Present
• Microsoft Programming: C++ and CGI, VB 6.0,
VC++ 6.0, VB.NET, ASP.NET
• Microsoft Software: MS Office 98 / 2000 / XP /
2003 / 2007
• Microsoft language: UML, XML, HTML, Java
Script
• Microsoft Database: MS SQL Server 7.0 / 2000
• Microsoft OS: Windows NT Server 4.0 / 2003
Server / XP / Vista / 7
• Other OS: UNIX, Linux 9, Ubuntu, Fedora Core 3

• Windows / Linux systems administration,


Hardware 2002 -
troubleshooting and repair. Designed, installed, Present
configured and maintained complex routed LAN
and WAN networks.
Title: Horizon Airways
Projects October
Done at NIIT for Semester 3 2005 -
Team Size: 3 December
Role: Coordinator & Module Leader 2005
Profile: A web based application for passengers
who travel by Horizon Airways. This will facilitate
the customers to know their waiting status, view
air freights on different sectors and flight
schedules for specific period. It will help the
employees to know the details of passenger lists,
reservation positions, waiting lists and an instant
report on daily collections.
Tools: VB.NET, ASP.NET, XML, MS-SQL Server
2000
Title: Online Banking [Bankers Trust July 2005 -
International] September
Done at NIIT for Semester C 2005
Team Size: 3
Role: Coordinator & Module Leader
Profile: A web based application that enables all
the transactions like account creation, deposit,
secure transfer, Printable statements via online
for the customers. There are two modules one for
customers and another for employees, where the
account balance verification, report transaction
generation, place a request for stop payment,
change the customer address and e – transfers
between their accounts are developed.
Tools: VC++ 6.0, COM, MS-SQL Server 7.0
Title: IT – Enabled Services [Diaz April 2005
Telecommunications Inc] - June
Done at NIIT for Semester B 2005
Team Size: 3
Role: Coordinator & Module Leader
Profile: A CUI application that enables querying on
the database of customers. Windows NT servers
for securing access and sharing resources, such
as files, printers and modems. The facilities at
Diaz are equipped with state of art Linux server
for hosting the company’s Website and for
centralized database-oriented computing.
Tools: C++, HTML, MySQL
Title: Toy Universe January
Done at NIIT for Semester A 2005 -
Team Size: 3 March
Role: Coordinator & Module Leader 2005
Profile: A web based application for toy universe.
Enable Shoppers to browse through products for
sale and put selections in their shopping basket.
Tools: Java, MS-SQL Server 7.0, HTML
Title: Reformer automation using PLC December
Done at Chennai Petrochemical Corporation 2004 -
Limited (CPCL) for Reformer Unit March
Team Size: 3 2005
Role: Coordinator & Developer
Profile: The drawbacks of the electromagnetic
relays are overcome by using Programmable
Logic Controllers (PLC). In addition to this, the
loop drawing and Boolean logic is also developed
for the ladder logic. So, ladder logic simplifies and
reduces the fault tracing time with transparent
hierarchy and clean design of logic. This can also
be interfaced with DCS and flag positions and
status can be traced in the control room. Loop
drawing provides an additional advantage of
tracing the system and documentation.
Tools: Tata Honeywell PLC Ver:FSC101R , Flash
5.0, MS- PowerPoint 2003
Title: Library Management December
Done at SRM Polytechnic for LIBRARY 2001 -
Team Size: 4 February
Role: Coordinator & Design & Developer 2002
Profile: This application software is intended to
create a user-friendly environment for librarian on
library management. This project is adapted to
make the library an easy resource for quick
scanning of books, reference materials, track user
and transact easily.
Tools: Visual Basic 6.0, Crystal Reports, MS-SQL
Server 7.0, Flash 5.0
• Aditya Birla Group’s Hi-tech Carbon Plant,
Industrial Visit 2005
Gummidipoondi.
• Ennore Thermal Power Station (ETPS), Chennai
• Central Leather Research Institute (CLRI), 2004
Chennai.
• IGCAR, Atomic Power Plant, Kalpakkam,
Chennai.
• Participated in ”Physics of Fast Breeder
Activities 2005
Reactor” during International Year of Physics
Celebration, IGCAR, Kalpakkam, Chennai.
• Organized and coordinated the Intra-College 2004
Sports. Organized and coordinated the Inter-
College Symposium Sankalp-04.
• Participated in National Level Technical
Symposium at SSN College, Paradigm-2k4
• Participated in Microsoft.NET & Oracle 9i beta 2003
release at Image Auditorium, Adyar, Chennai
• Organized and coordinated Medical and Blood
Donation Camps.
• Represented SRM and implemented Quality 2002
Circle in Computer Department.
References Furnished Upon Request

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