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No. 4, First Floor, 28th Street, Thillai Ganga Nagar, Nanganallur, Chennai, INDIA, Pin code –
600061
Mobile: 91 9042919521, harishankar.s@live.com
Profile • 4 years’ successful experience in customer service and
support with recognized strengths in account maintenance,
problem-solving and trouble-shooting, sales staff support,
and planning/implementing proactive procedures and
systems to avoid problems in the first place.
• Possess solid computer skills.
• Excellent working knowledge in using IT Hardware’s and
Microsoft & SUN Product Software’s
• Ability to train, motivate, and supervise customer service
employees.
• A team player, acknowledged as “Total Quality Customer
Service Professional.”
Synopsis of • Increased customer retention.
Achievements • Reactivated key accounts, utilizing persuasion/mediation
skills.
• Proactive planning led to notable increase in morale in all
departments.
• Created customer satisfaction survey, drastically reducing
potential problems.
Employment Taurus Consultancy Services, Chennai, 2005 -
INDIA Present
Customer Service Representative
• Work with sales and support professionals,
responsible for more than 3,800 individual and
corporate accounts.
• Support sales reps in opening new accounts and
upgrading existing service.
• Quickly and effectively solve customer
challenges.
• Maintain quality control/satisfaction records,
constantly seeking new ways to improve
customer service.
PMR Institute of Technology, Chennai, INDIA
Education 2002 -
(affiliated to Anna University) 2005
B.E, Electronics & Instrumentation Department
NIIT, Chennai, INDIA 2004 -
(Futurz curriculum) 2005
D-NIIT
SRM Polytechnic, Chennai, INDIA 1999 -
(affiliated to DOTE) 2002
Diploma, Computer Technology
Santhosa Engineering College, Chennai, INDIA
Awards 2004
State level Inter College Technical Symposium
• Ranked Second in “SAP R/3”