Consumer preferance towards Plastic

Money
Questionnaire
*. Name :
*. Address:
*. Gender:
a. Male [ ]

b. Female [ ]

*. Age segment:
a. 18-28yrs [ ]
c. 39- 48yrs [ ]

b. 29-38yrs [ ]
d.49 and above

*. Educational qualification:
a. Under Graduate [ ] b. Graduate [ ]
c. Post Graduate [ ] d. Others [ ]
*. Occupation:
a. Student [ ]

b. Business man [ ]

c. Profession [ ]

d. Salaried person [ ]

*. Annual family income:

a . less than 1,00,000 [ ] b.1,00,0002,00,000[ ]
c. 2, 00,000-3, 00,000 [ ] d. above
4,00,000[ ]
1. An average savings in a month
a. up to Rs.2000 [ ] b. Rs. 2001-5000 [ ]
c. Rs .5001-10000 [ ] d. Rs. 10001above [ ]
2. Do you have account in bank?
a. yes [ ]

b. No [ ]

3. If yes with which Bank?

a. SBI [ ]

b. SBM [ ]

c. Canara bank [ ] d. Karnataka bank

[]
e. Axis bank [ ]
(specify)

f. other----------

4. Why do you prefer this bank service ?

a. for quality service [ ] b. Low service

charge[ ]
c. Easily availability [ ]
d. for grievance handling mechanism[ ]
5. What type of account it is?
a. Savings [ ] b. Current [ ]
6. Do you have Plastic money of bank?
a. yes [ ]

b. No [ ]

If yes answer question 7

7. What type of card you own?
a. Debit card [ ]

b. Credit card [ ]

c. Both [ ]
8. Since how long you are having this
card?
a. Less than 6months [ ]
b. 6months-1year [ ]
c. 1year- 3year [ ]

d. 3years and above

9. What purpose you using this card more
frequently?
a. withdrawal [ ]

b. Bill payments [ ]

c. shopping [ ]

d. others

10. How do you make payments for

purchase
Of luxury and durable goods?
a. Cash [ ]

b. Card [ ]

c. Cheque [ ]

d . others [------------]

11. While travelling, according to you

which is
the preferred way of payment?
a. cash [ ]

b. Card [ ]

c. Travelers Cheque [ ] d. DD [ ]
12. Which you consider more reliable
and secured?

a. paper money[ ]
[ ]
c. Both [ ]

b. Plastic money

d. No comments [ ]

13. How many transactions you do each

day on
average?
a. <10 [ ]

b. >10 [ ]

14. Are you satisfied with daily withdrawal

limit?
a. yes [ ]

b. No [ ]

15. How often do you use your card?

a. Daily [ ]

b. Monthly [ ]

c. Weekly [ ]

d. others[-------]

16. What factors influenced much to have

this plastic card?
a. Quick purchasing [ ]
b. To avoid carrying cash [ ]

c. easy operation [ ]
d. others[--------]
17. How frequently you are using the card
for purchasing in a month?
a. < 5 times [ ]

b. 5-10 times[ ]

c. 10-20 times [ ]

d. > 20 times[ ]

18. Do you have more than 1card?

a. yes [ ]

b.No [ ]

reason for owning more than

1card----------19. Due to duplicity of paper money are
you shifting to plastic money?
a. yes [ ]

b. No [ ]

20. Which type of security measurement

you expect for stoping misuse of plastic
money?
a . Pass word [ ] b. Photo card [ ]
c. PIN [ ]

d. Biological Imprints [ ]

21. Do you think plastic money will

penetrate in
Society more in future?
a. Agree [ ]

b. Disagree [ ]

22. According to you how is the service

provided by your bank?
a. Excellent [ ]

b. Good [ ]

c. Moderate [ ]

d. poor [ ]

23. Are you satisfied with customer care

facility provided by bank?
a. yes[ ]

b. no[ ]

24. Would you like to express any

problem faced by you and suggestions to
improve overall performance?
Problems--------------------------Suggestions-----------------------------