Individual Performance Management System

Consumer Mobility - DE(B&CCS)

Scorecard
Performance Levels1

Dimension
KPI

Weightage

Target

Sr. No.

Fair

Good

Excellent

80%

90%

100%

80%

90%

100%

Bill generation

Monitoring for timely and correct bill generation of

CDMA general, RUIM and WIMAX for all
production bill cycles throughout the month

10%

100%

Rating & THS system

Monitoring the CDR File processing for all

GSM,CDMA and Wimax received from mediation
and roaming by MPS sytem.Coordination with
account team and vendor for resolution of THS
related issues

7%

daily

8%

daily

7%

daily

6%

100%

80%

90%

100%

OM/Billing Complaints

Monitoring and resolution of OM and billing

complaints received from eight NZ circles.

System Administration
4

Overall management of health observations done

by Sys admin team. Co-ordination between Sys
admin team and DBA team to be monitored for
rectification of any fault. Follow up with vendors for
early rectification.

Integration of network element with B&CCS,new

Phase VII B&CCS Project customer server,connect view .storage movement of
MMJ for B&CCS and DR drill

Phase VII FMCC Project

Integration of network element with

FMCC,Installation & shifting of phsae V probes to
the new locations as approved,Merger & load
sharing of PhaseV FMCC with Phase VII FMCC.

6%

100%

80%

90%

100%

Ph. VII OSS Project

Integration of all new Network elements with OSS

.Coordination with BSNL PhaseV OSS
team,Vendor & BSNL management to get merging
existing system with Phase VII OSS system.

6%

100%

80%

90%

100%

Management for all sort of invoices. Guidance to

team in case of any new implementation. Persuance
with C.O.,Delhi/circle/Finance sections for any issue

7%

daily

CDMA/Wimax MIU

Error CDRs monitoring and persuance with circle

for rectification of error

7%

daily

Roaming

Guidance to team in case of any new

implementation. Persuance with
C.O.,Delhi/circle/other zone/MTNL for any issue.

7%

daily

Mediation

Guidance to team in case of any new

implementation. Persuance with
NEs/C.O.,Delhi/circle/other zone/MTNL for any
issue

7%

daily

Coordination with vendors

For resolution of operational issues coordination

and persuasion with vendors

6%

As and
when
required

Overall Administration of B&CCS section :

Leave,various orders,staff management.

6%

daily

Sancharsoft

New implementation and overall guidance to team.

In case of any issue persuance with ITPC/Circles.

5%

daily

TRAI Audit

Co-ordination for Audit/RTI/PG cases/reports and

monitoring / guding for fast disposal

5%

As and
when
required

ICB
8

10

11

12
staff management
13
14

15

Target
Marks Weighte
Achieved Achieved d Score