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Terms & Conditions

of Carriage (Passenger and Baggage)


ISCA AIR MOLDOVA

1. Definitions
1.1.

In these Conditions, except where the context otherwise requires or where it is otherwise
expressly provided, the following expressions have the meanings respectively assigned to
them, that is to say:

Airline Designator Code - means the two-characters or three letters which identify particular
air carriers.
Baggage - means all articles intended for passenger use. Unless otherwise specified, it shall
include both checked and unchecked baggage of the passenger.
Baggage Check - means those portions of the ticket which relate to the carriage.
Baggage Tag - means a document issued by Carrier solely for identification of checked baggage,
the baggage (strap) tag portion of which is attached by Carrier to a particular article of checked
baggage and the baggage (identification) tag portion of which is given to the passenger.
Carrier - means an air carrier other than ourselves, whose Airline Designator Code appears on
your Ticket or on a Conjunction Ticket.
Checked Baggage - means Baggage of which we take sole custody and for which we have
issued a Baggage Tag.
Check-in Deadline - means the time limit specified by the airline by which you must have
completed check-in formalities and received your boarding pass.
Code Share - means carriage by air which will be operated by another carrier as indicated in the
ticket.For passengers who will be traveling on an itinerary operated by one of Air Moldovas
Code Share partners, please see Article 2.3 for rules that may differ from the rules described in
this rule.
Conditions of Contract - means those statements contained in or delivered with your Ticket or
Itinerary/Receipt, identified as such and which incorporate by reference these Conditions of
Carriage and notices.
Conjunction Ticket - means a Ticket issued to you with relation to another Ticket which
together constitute a single contract of carriage.
Convention - means the Convention for unification of certain rules for international carriage by
air which was agreed 28 May 1999 in Montreal (Montreal Convention).
Coupon - means both a paper Flight Coupon and an Electronic Coupon, each of which entitle
you to travel on the particular flight identified on it.

Damage - includes death, wounding, or bodily injury to a passenger, loss, partial loss, theft or
other damage, arising out of or in connection with carriage or other services incidental thereto
performed by us.
Days - mean calendar days, including all seven days of the week: provided that, for the purpose
of notification, the day upon which notice is dispatched shall not be counted; and provided
further that for purposes of determining duration of validity of a Ticket, the day upon which the
Ticket is issued, or the flight commenced shall not be counted.
Electronic Coupon - means an electronic flight coupon or other value document held in our
database.
Electronic Ticket - means the Itinerary/Receipt issued by us or on our behalf, the Electronic
Coupons and, if applicable, a boarding document.
The European Union (EU) - means an economic and political union of 27 member states
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France,
Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands,
Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and United Kingdom.
Flight Coupon - means that portion of the Ticket that bears the notation "good for passage", or
in the case of an Electronic Ticket, the Electronic Coupon, and indicates the particular places
between which you are entitled to be carried.
Flight Segment - is a portion of transportation between two places, which is carried out by us or
by another air carrier.
Force Majeure - means unusual and unforeseeable circumstances beyond our control, the
consequences of which could not have been avoided even if all due care had been exercised.
Itinerary Receipt - means a travel document or documents we issue to Passengers travelling on
Electronic Tickets that contains the Passengers name, flight information and further notices
relevant for the journey. This document is to be retained by the passenger and to be carried
during the whole journey.
Normal Fare - means the highest fare approved for carriage in a given class of carriage.
Passenger - means any person, except members of the crew, carried or to be carried in an aircraft
with our consent.
Passenger Coupon/Passenger Receipt - means that portion of the Ticket issued by us on our
behalf, which is so marked and which ultimately is to be retained by you.
Passenger with Reduced Mobility (PRM) - means any person whose mobility is reduced due
to physical incapacity, an intellectual deficiency, age, illness or any other cause of disability
when using transport and who require individual attention and/or assistance, which normally are
not given to other passengers.
SDR - means a Special Drawing Right as defined by the International Monetary Fund.
Special Fare - means a fare which is lower than the normal fare.

Stopover - means a scheduled stop on your journey, at a point between the place of departure
and the place of destination.
Tariff - means the published or unpublished fares, charges and/or related Conditions of Carriage
of an airline filed, where required, with the appropriate authorities.
For passengers who will be traveling on an itinerary operated by one of Air Moldovas Code
Share partners, please see Article 2.3 for rules that may differ from the rules described in this
rule.
Ticket - means either the document entitled "Passenger Ticket and Baggage Check" or the
Electronic Ticket, in each case issued by us or on our behalf, and includes the Conditions of
Contract, notices and coupons.
Unchecked Baggage - means any of your Baggage other than Checked Baggage.
"We" - means ISCA Air Moldova.
"You" - means any person, except members of the crew, carried or to be carried in an aircraft
pursuant to a ticket. (See also definition for "Passenger".)
2. Applicability
2.1.

General
2.1.1. These Conditions are the Conditions of Carriage referred to in the ticket and except as
provided in Articles 2.2., 2.4. and 2.5., our Conditions of Carriage apply only on those
flights, or flight segments, where our name or Airline Designator Code (9U) is indicated in
the carrier box of the Ticket for that flight or flight segment.

2.2.

Charter Operations
2.2.2. If carriage is performed pursuant to a charter agreement, these Conditions of Carriage
apply also to charter flight as far as the Conditions of Carriage are not in conflict with
Charter agreement.

2.3. Code Shares


2.3.1. On some routes we offer our services together with other air carriers, under
arrangements known as Code Shares". This means that even if you have a reservation with us
and hold a ticket where our name or airline designator code (9U) is indicated as the carrier,
another carrier may operate the aircraft. If in case of a Code Share flight 9U is indicated as the
carrier these Conditions of Carriage also apply to such transportation. If such arrangements apply
we will advise you of the carrier operating the aircraft at the time you make a reservation.
2.3.2. For Code Share services on flights operated by another carrier, 9U is responsible for the
entirety of the Code Share journey for all obligations to Passengers established in these rules.
2.3.3. However, each Code Share partner has rules with respect to the operation of its own
flights, which may differ from Air Moldovas rules for flights operated by Air Moldova. Those
rules are incorporated herein by reference and form a part of these Conditions of Carriage.

2.3.4. The rules with respect to operations that may differ between 9U and its Code Share
partners include, but not limited to:

Check-in time limits;

Unaccompanied minors;

Carriage of animals;

Refusal to transport;

Oxygen service;

Irregular operations;

Denied boarding compensation;

Baggage acceptance, allowance and liability


2.3.5. For the rules and regulations of 9U Code Share partners we refer you to their websites or
your travel agency.
2.3.6. You should review the rules for flights operated by another carrier under a Code Share
agreement and familiarize yourself with such things as flight check-in requirements and policies
regarding unaccompanied minors, carriage of animals, refusal to transport, oxygen services,
irregular operations, denied boarding compensation and baggage acceptance among others.
2.3.7. As we are aware how important it is for you to know the carrier you are actually flying
with, we provide information about the identity of the operating carrier already upon reservation.
You also are immediately informed, in case the operating carrier is changed.
2.3.8. Regarding a reservation made through a channel which is not under the direct control of
the 9U, i.e. travel agencies and websites other than our own website, the travel agents and
websites' operators are systematically informing our passengers at the time of reservation of the
identity of the operating carrier and of each change of the operating carrier respectively.
2.4. Overriding Law
2.4.1. These Conditions of Carriage are applicable unless they are inconsistent with our Tariffs
or applicable law in which event such Tariffs or laws shall prevail.
If any provision of these Conditions of Carriage is invalid under applicable law, the other
provisions shall nevertheless remain valid.
2.5. Conditions Prevail over Regulations
2.5.1. Except as provided in these Conditions of Carriage, in the event of inconsistency between
these Conditions of Carriage and any other regulations of ISCA Air Moldova, dealing with
particular subjects, these Conditions of Carriage shall prevail.
3. Tickets
3.1. General Provisions
3.1.1. We will provide carriage only to the Passenger named in the Ticket and against
presentation, in case of paper ticket, of the flight coupon in question and all consecutive flight
coupons and, in case of electronic ticket, of the passenger receipt of the Ticket. You may also be
required to produce appropriate identification.
3.1.2. Ticket is not transferable.

3.1.3. Some Tickets are sold at discounted fares, which may be partially or completely nonrefundable. For the individual terms please refer to the respective tariff conditions. You should
choose the fare best suited to your needs. Unused airport taxes are subject to refund in full
amount paid irrespective of the fare applied.
3.1.4. The Ticket is and remains at all times the property of the issuing carrier.
The ticket constitutes prime evidence of the contract of carriage between us and the passenger.
The Conditions of Contract contained in the ticket are a summary of the provisions of these
Conditions of Carriage.
3.2. Requirement for Ticket
3.2.1. Except in the case of an Electronic Ticket, you shall not be entitled to be carried on a flight
unless you present a valid Ticket issued on your name containing the Flight Coupon for that
flight and all other unused Flight Coupons and the Passenger Coupon. In addition, you shall not
be entitled to be carried if the Ticket presented is mutilated or if it has been altered otherwise
than by us or our Authorized Agents. In the case of an Electronic Ticket, you shall not be entitled
to be carried on a flight unless you provide positive identification and a valid Electronic Ticket
has been duly issued in your name.
3.3. Loss of Ticket
3.3.1. In case of loss or mutilation of a Ticket or part of it by you or non-presentation of a Ticket
containing the Passenger Coupon and all unused Flight Coupons, upon your request we will
replace such Ticket or part of it by issuing a new Ticket, provided there is evidence, readily
ascertainable at the time, that a Ticket valid for the flight(s) in question was duly issued and you
sign a Form of Indemnity. We will charge a non-refundable amount for issuance of duplicate
Ticket.
Not applicable in case of electronic ticket.
3.4. Duty of Care
3.4.1. A ticket is valuable and you should take appropriate measures to safeguard it and ensure it
is not lost or stolen.
Not applicable in case of electronic ticket.
3.5. Passengers Name
3.5.1. Passenger name in ticket must be exactly as in passengers travel documents. We will also
accept for transportation passengers with legally changed names/surnames, confirmed by a legal
act (marriage certificate, name change certificate etc.) and passengers holding tickets with up to
3 spelling mistakes in passengers name/surname, in both cases prior arrangements with us or
our Authorized Agent are to be made.
3.6. Period of Validity
3.6.1. Except as otherwise provided in the Ticket, these Conditions, or a ticket, in which case the
limitation will be shown on the Ticket), a Ticket is valid for:
(a) one year from the date of issue; or
(b) subject to the first travel occurring within one year from the date of issue, one year from the

date of first travel under the Ticket.


3.8. Coupon Sequence and Use
3.8.1 The Ticket you have purchased is valid only for the transportation as shown on the Ticket,
from the place of departure via any Agreed Stopping Places to the final destination. The fare you
have paid is based upon our Tariff and is for the transportation as shown on the Ticket. It forms
an essential part of our contract with you. The Ticket will not be honored and will lose its validity if
all the Coupons are not used in the sequence provided in the Ticket.

3.8.2 Should you wish to change any aspect of your transportation you must contact us in
advance. The fare for your new transportation will be calculated and you will be given the option
of accepting the new price or maintaining your original transportation as ticketed.
3.8.3 Should you change your transportation without our agreement, we will assess the correct
price for your actual travel. You will have to pay any difference between the price you have paid
and the total price applicable for your revised transportation.
3.8.4 Please be aware that while some types of changes will not result in a change of fare, others
will result in an increase in price. Many fares are valid only on the dates and for the flights
shown on the Ticket and may not be changed at all, or only upon payment of an additional fee.
3.8.5 Each Flight Coupon contained in your Ticket will be accepted for transportation in the class
of service on the date and flight for which space has been reserved. When a Ticket is originally
issued without a reservation being specified, space may be later reserved subject to our Tariff and
the availability of space on the flight requested.
3.8.6 In case you do not show up for any flight without advising us in advance, we may cancel
your return or onward reservations. However, if you do advise us in advance, we will not cancel
your subsequent flight reservations, but Article 3.8.1 will apply in this case.
3.9. Name and Address of Carrier
3.9.1. Our name may be abbreviated to our Airline Designator Code, or otherwise, in the Ticket.
Our address is Dacia bd. 80 2, Airport, MD 2026, Chisinau, Moldova.
4. Fares, Taxes, Fees and Charges.
4.1.

Fares

4.1.1. Fares apply only for carriage from the airport at the point of origin to the airport to the
point of destination, unless otherwise expressly stated. Fares do not include ground transport
service between airports and between airports and town terminals. Your fare will be calculated in
accordance with our Tariff in effect on the date of payment of your ticket for travel on the
specific dates and itinerary shown on it. Should you change your itinerary or dates of travel, this
may impact the fare to be paid.
4.1.2. Taxes, Fees and Charges
Applicable taxes, fees and charges imposed by government or other authority, or by the operator
of an airport, shall be payable by you. At the time you purchase your Ticket, you will be advised
of taxes, fees and charges not included in the fare, most of which will normally be shown

separately on the Ticket. The taxes, fees and charges imposed on air travel are constantly
changing and can be imposed after the date of Ticket issuance. If there is an increase in a tax, fee
or charge shown on the Ticket, you will be obliged to pay it. Likewise, if a new tax, fee or charge
is imposed even after Ticket issuance, you will be obliged to pay it. Similarly, in the event any
taxes, fees or charges which you have paid to us at the time of Ticket issuance are abolished or
reduced such that they no longer apply to you, or a lesser amount is due, you will be entitled to
claim a refund.
The Carrier is not liable for any supplements for services connected to the issuance and
reissuance of tickets that may be requested by its agents or servants (such as travel agents).
4.1.3. Currency
Fares, taxes, fees and charges are payable in the currency of the country in which the ticket is
issued, unless another currency is indicated by us or our Authorized Agent
5. Reservations.
5.1.

Reservation Requirements

5.1.1. We or our Authorized Agent will record your reservation(s). Upon request we will provide
you with written confirmation of your reservation(s).
5.1.2. Certain fares have conditions which limit or exclude your right to change or cancel
reservations. For the individual terms please refer to the respective tariff conditions which can be
obtained from our sales offices or from our Authorized Agents.
5.2. Ticketing Time Limits
5.2.1. If you have not paid for the Ticket prior to specified ticketing time limit, as advised by us
or our Authorized Agent we may cancel your reservation. We may cancel the reservation of any
passenger whenever such action is necessary to comply with any governmental request, or
whenever such action is necessary or advisable by reason of weather or other conditions .
5.3. Personal Data
5.3.1. You recognize that personal data has been given to us for the purposes of: making a
reservation, purchasing a Ticket, obtaining ancillary services, developing and providing services,
facilitating immigration and entry procedures, and making available such data to government
agencies, in connection with your travel. For these purposes, you authorize us to retain and use
such data and to transmit it to our own offices, our Authorized Agents, government agencies,
other Carriers or the providers of the above-mentioned services.
5.4. No particular Seat Guaranteed
5.4.1 We do not honor advance seating requests and we cannot guarantee any particular seat. We
reserve the right to assign or reassign seats at any time, even after boarding of the aircraft. This
may be necessary for operational, safety or security reasons.
5.5. Reconfirmation of Reservations

5.5.1. We do not require reconfirmation of reservations for Air Moldova flights. If other carriers
require the passenger to reconfirm onward or return reservations, failure to comply with any such
requirement will entitle the carriers to cancel the onward or return reservation.
5.5.2. You should check the reconfirmation requirements of any other Carriers involved in your
journey with them. Where it is required, you must reconfirm with the Carrier whose Airline
Designator Code appears for the flight in question in the Ticket.
5.6. Cancellation of Onward Reservations
5.6.1. If you do not show up for any flight without advising us in advance, we may cancel your
return or onward reservations. However, if you do advise us in advance, we will not cancel your
subsequent flight reservations.
6. Check-in and Boarding
6.1. Check-in Deadline is different at every airport we operate flights and we recommend that
you inform yourself about these deadline and respect this rule. Your journey will be smoother if
you allow yourself ample time to comply with Check-in Deadline. We reserve the right to cancel
your reservation if you do not comply with the Check-in Deadline indicated. Check-in Deadline
for our flights may be found on our official web site www.airmoldova.md. For any subsequent
flights in your journey, you should inform yourself of the Check-in Deadline.
6.2. You must be present at the boarding gate not later than the time specified on your boarding
pass, and, only if not indicated on your boarding pass, by the time specified by us when you
check-in.
6.3. We may cancel the space reserved for you if you fail to arrive at the boarding gate on time.
6.4. Gate Close time is different at every airport we operate flights. For Gate Close time please
refer to our official web site www.airmoldova.md
6.5. We may cancel the space reserved for you if you arrive at the boarding gate after Gate Close
time.
6.6. We will not be liable to you for any loss or expense incurred, which is caused solely by you
due to your failure to comply with the provisions of this Article.
6.7. For passengers who will be traveling on an itinerary operated by one of Air Moldovas Code
Share partners, please see Article 2.3 for rules that may differ from the rules described in this
rule.
7. Right to refuse Carriage / Special Assistance
7.1. Right to refuse carriage
7.1.1. In the reasonable exercise of our discretion, we may refuse to carry you or your Baggage
on your journey or onward journey if we have notified you in writing that we would not at any
time after the date of such notice carry you on our flights. In this circumstance you will be
entitled to a refund in accordance with Article 10.3. This may be the case if you have
contravened the rules of behavior stated in Articles 7 and 11 on an earlier flight and transporting
you is therefore unacceptable.

Furthermore, we are entitled to refuse to carry you or your Baggage if one or more of the
following have occurred or we reasonably believe may occur:
(a) such action is necessary in order to comply with any applicable government laws,
regulations or orders governing flights from, into or over individual countries;
(b) the carriage of you or your Baggage may endanger or affect the safety, health or
materially affect the comfort of other passengers or crew;
(c) your conduct, age, or mental or physical state of the passenger, including your
impairment from alcohol or drugs, presents a hazard or risk to yourself, to passengers, to
crew, to employee of the company or to property;
(d) you have committed misconduct on a previous flight, and we have reason to believe that
such conduct may be repeated;
(e) you do not respect our regulations or you have refused to submit to a security check;
(f) you have not paid the applicable fare, taxes, fees or charges;
(g) you do not appear to have valid travel documents, may seek to enter a country through
which you may transit, or for which you do not have valid travel documents, destroy your
travel documents during the flight or refuse to surrender your travel documents to the
flight crew, against receipt, when so requested;
(h) you have the interdiction of entering a specific country and we have the proper
notification from the immigration authorities of that country regarding this interdiction
(i) you present a ticket that has been acquired unlawfully, has been purchased from an entity
other than us or our Authorized Agent, has been purchased or obtained in breach of the
Air Moldova Club membership terms and conditions, or that has been reported as being
lost or stolen, is a counterfeit, or if you cannot prove that you are the person named in the
ticket;
(j) you have failed to comply with the requirements set forth in Article 3.8. above
concerning coupon sequence and use, or you present a Ticket which has been issued or
altered in any way, other than by us or our Authorized Agent, or the Ticket is mutilated;
(k) you fail to observe our instructions with respect to safety or security;
(l) you fail to observe the non-smoking rule on board our aircraft or use of electronic
equipment on board which you are not allowed to;
(m) you require special assistance of us which we cannot reasonably provide respecting all
safety rules.
7.1.2. For passengers who will be traveling on an itinerary operated by one of Air Moldovas
Code Share partners, please see Article 2.3 for rules that may differ from the rules described in
this rule.
7.2. Special Assistance
Acceptance for carriage of unaccompanied children, incapacitated persons, pregnant women, and
persons with illness or other people requiring special assistance is subject to prior arrangement
and our approval in accordance with our regulations which can be obtained from us or our
authorized agents and are available on our official web site www.airmoldova.md . Passengers
should advise us about their disability or any need for special assistance and about any special
devices they will carry and which they depend on (e.g. wheelchair, crutches, etc.) at time of their
reservation and not later than 72 hour prior to departure time. Passengers with disabilities, who
have advised us of any special requirements they may have at the time of ticketing, and have
been accepted by us, shall not subsequently be refused carriage on the basis of such disability or
special requirements provided the passengers condition has not become worse and/or changed.
For passengers who will be traveling on an itinerary operated by one of Air Moldovas Code

Share partners, please see Article 2.3 for rules that may differ from the rules described in the
article 7.2.
7.2.1. Passengers with reduced mobility (PRM)
7.2.1.1. Acceptance of PRM and passengers with illness is based on our ability to provide such
service, medical conditions of the passenger, and limitations per aircraft type and is subject to
prior arrangements and our approval as mentioned in article 7.2.
7.2.1.2. In certain cases we may request a medical certificate or medical clearance with regard to
medical conditions of the passengers and their fitness for flight. When medical clearance is
required, MEDIF form also must be filled in by the treating physician and sent then to the airline
medical service for clearance and approval.
7.2.1.3. Regulations governing the carriage of passengers requiring special assistance can be
obtained from us or from our Authorized Agents and can be also found on our official website
www.airmoldova.md.
7.2.1.4. You must be confident that you are medically fit to fly and that your health condition is
appropriate to use our services. It is your responsibility to ensure that all precautions, such as but
not limited to medical advice/ use of needed medication, are taken before the flight if necessary.
7.2.1.5. We may also request you to travel with an attendant if, in our opinion, it is essential for
safety or you are unable to assist yourself in your evacuation from the aircraft or you are unable
to understand safety instructions.
7.2.1.6. Passengers with reduced mobility traveling with own wheelchair must advise us about
the type of wheelchair or mobility device at time of reservation, as due to safety reasons some
types of battery operated wheelchairs (with spill able and lithium battery) can not be accepted as
checked baggage and must be carried as cargo only. The transport of one piece of mobility
equipment (wheelchair, crutches, other mobility aids) per person with reduced mobility is free of
charge.
7.2.2. Children/Unaccompanied Children
7.2.2.1. Infant must be accompanied by an adult of at least 18 years old to be able to accompany
an infant. One infant per accompanying adult over 18 years old permitted. Twins up to 2 years
must be accompanied by at least two adults who have reached 18 years of age and are able to
accompany an infant.
7.2.2.2. Children under 12 years age must be accompanied by an adult of at least 18 years old
and over or use unaccompanied minor service if child is at the age of 5 and over.
7.2.2.3. The carriage of unaccompanied minors requires prior arrangement with us as mentioned
in article 7.2, together with payment of the applicable UMNR fee.
7.2.2.4. The unaccompanied minor procedure must be applied for all children between 05 and
12 years old traveling alone, regardless the citizenship. Unaccompanied minor procedure may be
applied for unaccompanied minors age between 12 up to 18 years old and traveling alone, on
special request of the parents or appointed guardian or in case of doubt about the childs ability
to travel alone.

7.2.2.5. Regulations governing the carriage of unaccompanied minors can be obtained from us or
our Authorized agents and can be also found on our official website www.airmoldova.md .
7.2.2.6. The carriage of minors without the escort of their parents or legal guardians is subject to
a supplementary check of the laws or rules of the residence country of the minor. It is solely the
responsibility of parents or legal guardians to arrange and provide all requested documents for
their childrens travel on departure/arrival
7.2.2.7. According to Republic of Moldova Legislation and Immigration Authorities
requirements, minor citizens of RM, must be accompanied at least by one parent, tutor or any
adult person of/over 18 years of age who shall be appointed by notary legalized declaration of
one of the parents/tutors, when traveling abroad RM.
7.2.2.8. The unaccompanied minor procedure must be applied for all Moldavian citizens
between 5 and 18 years old when departing from Republic of Moldovas territory, provided all
requested documents . The unaccompanied minor procedure will be applied for Moldavian
citizens between 12 and 18 years old by request when arriving to Republic of Moldova.
7.2.3. Expectant Mothers
7.2.3.1. We accept carriage of expectant mothers provided that they present a medical certificate
which states clearly fitness for travel starting with 28th week of pregnancy until the end of 32nd
week of pregnancy. Beyond the end of 32nd week till the end of 35th week of pregnancy and in
cases of complicated pregnancy, the passenger must present a medical certificate, which states
clearly fitness for travel and a MEDIF form filled by attending doctor and confirmed by airline
doctor prior to departure day.
7.2.3.2. Expectant mothers can be accepted on board only before the end of 35th week of
pregnancy in cases of uncomplicated pregnancy and expectant mothers only before the 32nd week
of pregnancy in cases of multiple (twins) uncomplicated pregnancies if complying with the rules
mentioned in 7.2.3.1.
7.2.3.3. Regulations governing the carriage of expectant mothers and the form MEDIF can be
obtained from us or our Authorized Agents and can be found on our website
www.airmoldova.md .
7.2.3.4. For passengers who will be traveling on an itinerary operated by one of Air Moldovas
Code Share partners, please see Article 2.3 for rules that may differ from the rules described in
this rule.
7.7. Recourse when Carriage Refused
7.7.1. The sole recourse of any person so refused carriage or whose reservation is cancelled for
any reason specified in paragraph 7.1. shall be recovery of the refund value, in accordance with
Article 10.3.
7.7.2. For passengers who will be traveling on an itinerary operated by one of Air Moldovas
Code Share partners, please see Article 2.3 for rules that may differ from the rules described in
this rule.
8. Baggage

8.1. Free Baggage Allowance


8.1.1. Air Moldova applies Piece Concept policy for baggage transportation. Free baggage
allowance is applied according to the fare rules of your ticket on our flights.
8.1.2. You may carry some Baggage, free of charge, depending on fare rules of your ticket,
subject to our regulations and limitations, which are available upon request from us or our
Authorized Agents and are available at our official website www.airmoldova.md. A detailed
description of free baggage allowances may be found on our official website.
8.1.3. The weight of each piece of baggage may not exceed 32 kilograms for all our flights.
Pieces weighing more than 32 kg must be either repacked into more pieces weighing up to 32 kg
each or have to be sent as cargo. Special baggage items such as wheelchairs, musical instruments
and large sports equipment are excluded from this rule with prior consent of Air Moldova.
8.1.4. For passengers who will be traveling on an itinerary operated by one of Air Moldovas
Code Share partners, please see Article 2.3 for rules that may differ from the rules described in
this rule.
8.1.5. One collapsible stroller or pushchair or carrying basket or infants car seat is allowed free
of charge for infants.
8.1.6. One mobility device such as wheelchair, cane, crutches, etc. is allowed free of charge for
passengers with reduced mobility.
8.2. Excess Baggage
8.2.1. You will be required to pay a charge for carriage of baggage in excess of the free baggage
allowance according to our Excess Baggage fees . These rates are available from us or
Authorized Agents upon request and are available at our official website www.airmoldova.md.
8.2.2 For Code Share flights Excess Baggage fees are subject to the operating carriers terms
and conditions.
8.3. Items Unacceptable as Baggage
8.3.1. You must not include in your Baggage:
8.3.1.1. items which are likely to endanger the aircraft or persons or property on board the
aircraft, such as those specified in the ICAO or IATA Dangerous Goods Regulations and in our
regulations which are available from us on request. Especially the following items are prohibited
in checked baggage: briefcases and security type attach cases with installed alarm devices;
incorporative lithium batteries and/or pyrotechnic material; explosives, munitions, fireworks and
flares; gases (flammable, non-flammable, deeply refrigerated and poisonous), such as camping
gas and aerosols; flammable liquids, such as lighter fuels, paints and thinner; flammable solids,
such as matches and articles that are easily ignited; substances liable to spontaneous combustion;
substances that on contact with water emit flammable gases; oxidizing substances, such as
bleaching powder and peroxides; poisonous (toxic) and infectious substances; radioactive
materials; corrosives (such as mercury which may be contained in thermometers), acids, alkalis
and wet-cell batteries; disabling devices such as mace, pepper spray, etc. containing an irritant or
incapacitating substance; magnetized materials; toys and other items that are realistic replicas of

weapons; daggers, flick knives or switch blades; scissors (of any kind), metal nail files; needles
and other miscellaneous dangerous goods as listed in the IATA DGR.
8.3.1.2. items the carriage of which is prohibited by the applicable laws, regulations or orders of
any state to be flown from or to;
8.3.1.3. items which are reasonably considered by us to be unsuitable for carriage because they
are dangerous, unsafe or by reason of their weight, size, shape or character, or which are fragile
or perishable having regard to, among other things, the type of aircraft being used. Information
about unacceptable items is available upon request.
8.3.2. Transportation of arms and ammunition, sport arms by passengers and crew members is
forbidden on Air Moldova flights. Transportation of the arms is allowed only for the following
categories of passengers: bodyguards, escorts and law enforcement officers, who perform their
duty of service in order to assure the security of the state officials; accompany the special cargo
and diplomatic cargo/mail; escort a person under arrest. Further information is available from us
upon request.
8.3.3. In the event that any objects as described in 8.3.1 and 8.3.2 are located in your luggage ,
however, we are not liable for the loss of or damage to these objects, on the precondition that the
loss or damage have not been caused as a consequence of grossly negligent or willful behavior
on our part.
8.3.4. For passengers who will be traveling on an itinerary operated by one of Air Moldovas
Code Share partners, please see Article 2.3 for rules that may differ from the rules described in
this rule.
8.3.5. Passengers Obligations:
Passengers declare that they are fully aware of the content of all of their Baggage;
Passengers undertake not to leave their Baggage unattended from the moment they pack it
and not to accept items from another Passenger or from any other person;
Passengers undertake not to travel with Baggage entrusted to them by a third party;
Passengers are advised not to include perishable or fragile items in their Baggage. If
however the Passenger includes such items or objects in their Baggage, they must ensure that
these are properly and securely packed and protected in suitable containers in order not to
damage these items and objects as well as Baggage belonging to other Passengers Baggage or
the Carriers aircraft.
8.4. Right to Refuse Carriage of Baggage
8.4.1. We will refuse to carry as baggage the items described in 8.3., and we may refuse further
carriage of any such items upon discovery.
8.4.2. We may refuse to carry as baggage any item reasonably considered by us to be unsuitable
for carriage which is likely to endanger the aircraft, persons or property; likely to be damaged by
air carriage; unsuitably packed; forbidden by Dangerous Goods Regulations; forbidden by any
applicable laws, regulations or orders of any State to be carried from, into or over; unsuitable for
air carriage due to its weight, size or nature.
8.4.3. We may refuse to accept Baggage for carriage unless it is in our reasonable opinion
properly and securely packed in sufficiently rigid suitcases or similar containers toensure safe
carriage.

8.4.4. Checked baggage must not contain fragile, valuable, perishable items. Should you insist on
transportation of such items in your checked baggage, we will accept it for carriage as limited
release baggage for which the carrier assumes a limited liability, because of the conditions in
which the baggage is accepted. Limited release baggage refers to excessive or oversized baggage
taken away from the passenger at the gate and baggage which is fragile, contains perishable
items, is unsuitable packed, is damaged when presented at check-in or taken away from the
passenger for security reason. We will label such baggage with Limited Release tag. We are
not liable if and to the extent that the damage resulted from the inherent defect, quality or vice of
the baggage.
8.4.5. For passengers who will be traveling on an itinerary operated by one of Air Moldovas
Code Share partners, please see Article 2.3 for rules that may differ from the rules described in
this rule.
8.5. Right of Search
8.5.1. For reasons of safety and security we may request that you permit a search and scan of
your person and a search, scan or x-ray of your baggage. If you are not available, your baggage
may be searched in your absence for the purpose of determining whether you are in possession
of or whether your baggage contains any item described in 8.3.
8.5.2. The following rules apply for security baggage screening:
Checked baggage and carry on baggage are security screened by an electronic device;
If no electronic device is available a physical search must be performed;
Baggage security screening is performed by local airport authorities;
The baggage in hold and cabin baggage must be screened or searched prior to passengers
being allowed into security restricted areas and board the aircraft. If any item is unsuitable for
carriage by air it should be retained and removed.
8.5.3. If you are unwilling to comply with such request we may refuse to carry you and your
baggage and in that event we shall be under no liability to the passenger except to refund him in
accordance with Article 10.3. of these Conditions of Carriage. In the event a search or scan
causes damage to your baggage, we shall not be liable for such damage unless due to our fault or
negligence.
8.6. Checked Baggage
8.6.1. Upon delivery to us of your Baggage which you wish to check we will take custody of,
and issue a Baggage Identification Tag for each piece of your Checked Baggage.
8.6.2. Checked Baggage must have your name or other personal identification affixed to it.
8.6.3. Checked Baggage will, whenever possible, be carried on the same aircraft as you, unless
we decide for safety, security or operational reasons to carry it on an alternative flight. If your
Checked Baggage is carried on a subsequent flight we will deliver it to you, unless applicable
law requires you to be present for customs clearance.
8.6.4. You must ensure that your Checked Baggage is sufficiently robust and adequately packed,
it is closed and well secured to withstand the conditions of carriage by air without sustaining
damage.

8.6.5. We are not be liable for loss, damage or delay in delivery of items described below, which
are included in your checked baggage, with or without our knowledge:
fragile or perishable articles;
medicines;
money, credit cards, checks;
jewelry, precious metals;
business documents, negotiable papers;
electronic equipment, computers, phones;
securities and keys;
documents, passport and other identification documents;
samples.
8.6.6. Your baggage will be through checked in according to our regulations and interline
agreements in force.
8.7. Transportation of Special Baggage
8.7.1. Transportation of Special Baggage such as sport equipment, musical instruments, bulky
items or any other baggage items that may need special handling or approach during carriage is
subject to prior arrangements and approval with us according to our regulations and limitations.
You must advice us about special baggage transportation at time of reservation providing the
information about the type, size and weight. Regulations regarding transportation of special
baggage can be obtained from us or our authorized agents or can be found on our official web
site www.airmoldova.md .
8.7.2. For passengers who will be traveling on an itinerary operated by one of Air Moldovas
Code Share partners, please see Article 2.3 for rules that may differ from the rules described in
this rule.
8.8. Unchecked Baggage
8.8.1. We may specify maximum dimensions, weight and allowance for the unchecked baggage
which you carry on to the aircraft cabin. Baggage that you carry onto the aircraft cabin must fit
under the seat in front of you or in overhead bins in aircraft cabin.
8.8.2. If your unchecked baggage cannot be stored in this manner, or is excessive in weight,
dimensions and number of pieces or is considered unsuitable for transportation in cabin, it must
be carried as Checked Baggage. We have specified maximum dimensions, weight and allowance
for baggage that you carry on to our aircraft. Upon request this information is available from us
or from our Authorized Agents or can be found on our official website www.airmoldova.
8.8.3. We may refuse to carry unchecked baggage, which is in excess to the specified dimensions
or size or number of pieces or which is likely to endanger the aircraft, persons or property; or
unsuitably packed or forbidden by any applicable laws, regulations or orders of any state to be
carried from, into or over.
8.8.4. Maximum dimensions for unchecked baggage are 115 cm (50x40x25cm). Business class
passengers may carry two pieces of unchecked baggage, maximum weight of first piece not
exceeding 8 kg and of second 4 kg. Economy class passengers may carry one piece of
unchecked baggage maximum weight of which must not exceed 8 kg.

8.8.5. All passengers may also carry 1 personal item free of charge. The detailed information on
personal item permitted in passenger cabin can be found on our official website
www.airmoldova.
8.8.6. Passengers with reduced mobility depending on guide dog may carry such animal free of
charge.
8.8.7. Objects not suitable for carriage in the cargo compartment (such as delicate musical
instruments) and which do not meet the requirements described in 8.8.4 and do not qualify as
Unchecked Baggage , will only be accepted for carriage in the cabin compartment if you have
given us notice in advance of dimensions of the baggage and permission has been granted by us.
You will have to pay a separate charge for this service as a separate ticket (for extra seat).
8.9. Delivery of Checked Baggage
8.9.1. You are required to collect your Checked Baggage as soon as it is made available at your
destination or stopover.
8.9.2. If a Passenger does not collect Baggage within three months from the Baggage being made
available to them, the Carrier may dispose of said Baggage, without being liable to the Passenger
in any way.
Only the bearer of the Baggage Check is authorized to collect Checked Baggage.
8.9.3. We shall deliver checked baggage to the bearer of the baggage check upon payment of all
unpaid sums due to us under the Contract of Carriage.
8.9.4. If a person claiming the baggage is unable to produce the baggage check and identify the
baggage by means of a baggage (identification) tag, if one has been issued, we will deliver the
baggage to such person only on condition that he establishes to our satisfaction his right thereto.
8.10. Pets and Service Animals
8.10.1. We accept for carriage only dogs and cats, subject to our prior approval. Carriage of dogs
and cats belonging to a passenger is permitted only in the passenger cabin and only to those
destinations where valid regulations permit. Transportation of animals in cabin is subject to
governmental regulations concerning import, export and transit of live animals.
8.10.2. You must ensure that animals are properly crated and accompanied by valid health and
vaccination certificates, entry permits, and other documents required by countries of entry or
transit.
8.10.3. Pets must be placed in container designed for this purpose, which is closed and fully
contains the animal and in which the animal is able to stand up, turn around and breathe easily
and freely. The container should not exceed the dimensions 50x40x25cm and maximum weight
of container including animal should not exceed 8 kg.
8.10.4. Passenger undertakes not to remove Pets, even partially from their containers for the
entire duration of the flight.
8.10.5. Carriage of animals may be subject to additional conditions and limitations and we
reserve the right to limit the destinations on which animals may be accepted as well as the

number of animals which may be carried on a flight. The weight of accompanied pets including
the weight of containers shall not be included in the free baggage allowance of the passenger and
an additional charge shall be paid by the passenger.
8.10.6. Our regulations regarding the animal transportation can be obtained from us or our
authorized agents or it can be found on our official web site www.airmoldova.md.
8.10.7. We are not responsible for injury to or loss, sickness or death of an animal, before, during
or after the flight.
8.10.8. We will have no liability and decline all responsibility in respect of any such animal not
having all the necessary exit, entry, health documentations and any other necessary documents
with respect to the animal's entry into or passage through any country, state or territory and the
person carrying the animal must reimburse us any fines, costs, losses or liabilities reasonably
imposed or incurred by us as a result.
8.10.9. Due to special conditions for live animals transportation to/from UK, Air Moldova will
not accept live animals on flights for transportation to/from United Kingdom and to/from
Ireland.
8.10.10. You will sign the declaration form of limited responsibility for animal transportation
before check-in and attach passport copy. Form will be provided before you are accepted on the
flight.
8.10.11. Assistance dogs or guide dogs accompanying a passenger with a disability are accepted
for transportation in the passenger cabin free of charge upon receiving our prior approval. Safety
related limits in weight and size do apply. If necessary an extra seat shall be blocked for safety
reason and confort. If you travel with a service animal, you should notify us about the fact at
time of reservation and should be able to prove the animals status as service animal by written
documentation - such as a certificate, identification card, by presence of harness, verbal
assurance. You are responsible for all necessary documents for the import/export or transit of the
animal. The service dog must be properly harnessed, muzzled but need not to be caged. It is not
allowed to move around in the cabin and must not occupy a seat. We will have no liability in
respect of any such animal not having all the necessary documents for entry into or passage
through any country. The passenger is liable for all damages which the animal might cause to
others.
8.10.12. For passengers who will be traveling on an itinerary operated by one of Air Moldovas
Code Share partners, please see Article 2.3 for rules that may differ from the rules.
9. Schedules, Delays, Cancellation of Flights, Denied boarding.
9.1. Schedules.
9.1.1. The flight times shown in timetables may change between the date of publication and the
date you actually travel. We do not guarantee them to you and they do not form part of your
contract with us.
9.1.2. Before we accept your booking, we will notify you of scheduled flight time in effect as of
the time, and it will be shown on your Ticket. If you provide us with contact information, we will
endeavor to notify you of any such changes. If, after Ticket purchase, we make a significant
change to the scheduled flight time, which is not acceptable to you, and we are unable to book

you on a alternate flight which is acceptable to you, you will be entitled to a refund in
accordance with Article 10.2. or we will arrange rerouting in accordance with paragraph 9.2.2.2
9.1.3. For passengers who will be traveling on an itinerary operated by one of Air Moldovas
Code Share partners, please see Article 2.3 for rules that may differ from the rules described in
this rule. (See 9.3)
9.1.4.. We will take all necessary measures to avoid delay in carrying you and your baggage. In
the exercise of these measures and in order to prevent a flight cancellation, in exceptional
circumstances we may arrange for a flight to be operated on our behalf by an alternative carrier
and/or aircraft.
As under the Montreal Convention, our obligations should be limited or excluded in cases where
an event has been caused by extraordinary circumstances which could not have been avoided
even if all reasonable measures had been taken. Such circumstances may, in particular, occur in
cases of political instability, meteorological conditions incompatible with the operation of the
flight concerned, security risks, unexpected flight safety shortcomings and strikes that affect the
operation of an operating air carrier.
9.1.5. We will offer the options outlined in Article 9.1.6. (a,b,c) only in the cases described
below:
if the flight cannot be operated due any reason other than force-majeure reason;
if boarding is denied due any reason other than government requisition of overall or part
of the aircraft capacity;
only if you do not refuse to undergo a security check or to obey the lawful instructions
and regulations of Air Moldova;
If boarding is denied due reasons other than due to following passengers conditions:
if passengers conduct, age or mental/physical state may cause discomfort or/and health
risk to himself or any person; or if the passenger is under the influence of alcohol or
drugs; or if the passenger is believed to be actively contagious or communicable; if the
passenger appears not to have valid travel documents; if the passenger has presented a
ticket that is damaged or obtained illegally, or has been declared lost or stolen; or the
person that presents the ticket can not reasonably prove that he/she is the same person in
name of which that ticket was issued;
only if you have a confirmed reservation on the flight concerned;
only if you (except in case of cancellation) present yourself in time for check-in;
only if you travel on a ticket bought at a fare available to the public;
if boarding is denied due overbooking only.
9.1.6. Except as otherwise provided by the Convention, if we cancel a flight, fail to operate a
flight reasonably according to the schedule, fail to stop at your destination, are unable to provide
previously confirmed space or cause you to miss a connecting flight on which you hold a
confirmed reservation provided that such connecting flight is issued on one ticket with our flight,
we shall, at your option, either:
(a) carry you at the earliest opportunity on another of our scheduled services on which space
is available without additional charge and, where necessary, extend the validity of your
Ticket; or
b) within a reasonable period of time reroute you to the destination shown on your Ticket by
our own services or those of another carrier, or by other mutually agreed means and class
of transportation without additional charge.
9.2. Delay to flights, cancellation, denied boarding.

9.2.1 We strive to the best of our abilities to avoid cancellations, delays to flights and denied
boarding due to overbooking. If your flight is cancelled or is subject to a delay, or if you are
denied boarding on a flight for which you hold a valid reservation, you are entitled to certain
rights disclosed herein. As under the Convention, our obligations should be limited or excluded
in cases where an event has been caused by extraordinary circumstances which could not have
been avoided even if all reasonable measures had been taken. Such circumstances may, in
particular, occur in cases of political instability, meteorological conditions incompatible with the
operation of the flight concerned, security risks, unexpected flight safety shortcomings and
strikes that affect the operation of an operating air carrier.
9.2.2.Air Moldova applies the Regulation:

to passengers who have a confirmed reservation on the flight concerned,

to passengers who (except in case of cancellation) present themselves in time for check
only if the passenger travels on a ticket bought at a fare available to the public.
9.2.3. The carrier is liable for damage caused by delay in the carriage by air of passengers,
baggage or cargo. Nevertheless, the carrier shall not be liable for damage occasioned
by delay if it proves that it and its servants and agents took all measures that could reasonably
be required to avoid the damage or that it was impossible for it or them to take such measures.
9.3. Delay
9.3.1. In accordance with the EU Regulation a delay occurs when a flight is delayed beyond its
scheduled departure time by 3 hours for flights between 1.500 km and 3.500 km and by 2 hours
for flights of up to 1.500 km. When your flight is expected to have a long delay, passengers are
entitled to receive care while waiting.
9.3.2. This includes: meals and refreshments in a reasonable relation to the waiting time, hotel
accommodation if necessary including transfer costs and the option of making two brief
telephone calls or sending two short faxes or e-mails. Care for passengers while waiting may be
declined if the provision of the care would itself cause further delay. In case of more than 5 hours
delay you are entitled to a refund of your ticket within seven days for the unused flight segments.
9.3.3.In any event, the assistance shall be offered within the time limits set out above with
respect to each distance bracket.
9.4. Cancellation
9.4.1.If your flight, for which you hold a valid reservation, is cancelled, you are entitled to
rebooking, re-routing, or refund without any additional charge.
9.5. Denied boarding
9.5.1. If in case of overbooking you are denied boarding voluntary on a flight for which you hold
a reservation, you are entitled to an alternative flight or to rerouting or to full refund of the cost
of the unused portion of the ticket and compensation in accordance with our denied boarding
compensation policy. You will receive a denied boarding compensation, document (DBC) with
exact amount of the compensation. Such DBC can be:
used as a part of payment for the new ticket
used for upgrade
converted to FFP miles

exchanged to cash

9.5.2. The compensation shall be paid in cash at our sales office located in Chisinau against DBC
exchange coupon within 30 days from the date of such DBC issuance. Currency of payment of
denied boarding compensation will be local Moldovan currency at the local National Bank rate.
9.5.3. If in case of overbooking you are denied boarding involuntary on a flight for which you
hold a reservation, you are entitled to care and compensation without delay and to a refund as
laid out in 9.3.1.. In addition you are entitled to rerouting, under comparable conditions, to your
final destination at the earliest opportunity.
9.5.4.Subject to availability of seats, you may instead choose rerouting to your final destination
at a later date of your convenience, in which case you will have to bear yourself the cost of food,
accommodation and transfer.
9.5.8. These rights are not granted if you have been denied boarding on reasonable grounds, such
as reasons of health, general or operational security, or inadequate travel documentation.
10. Refunds
10.1 We will refund a Ticket, in whole or in part, in accordance with the applicable fare rules of
your Ticket:
(a) We shall be entitled to make a refund either to the person named in the Ticket or to the
person who paid for the ticket (sponsor has to be indicated in the ticket), or upon
presentation of satisfactory proof of such payment;
(b) If the Ticket has been paid for by a person other than the Passenger named in the Ticket,
and the Ticket indicates that there is a restriction on refund, we shall make a refund only
to the person who paid for the Ticket, or to that persons order;
10.2.

Involuntary Refunds

10.2.1 if we cancel a flight, fail to operate a flight reasonably according to schedule, fail to stop
at your destination or Stopover, or cause you to miss a connecting flight on which you hold a
reservation, the amount of the refund shall be:
(a) if no portion of the Ticket has been used, an amount equal to the fare paid;
(b) if a portion of the ticket has been used, the refund will not be less than the difference
between the fare paid and the applicable fare for travel between the points for which the
Ticket has been used.
10.3.

Voluntary Refunds

10.3.1 If you are entitled to a refund of your Ticket for reasons other than those set out in Article
10.2, the amount of the refund shall be:
(a) if no portion of the Ticket has been used, the fare paid, less applicable service charges
and cancellation fees will be refunded. Some Tickets are sold at discounted fares, which
may be completely non-refundable. For the individual terms please refer to the respective
tariff conditions. We or our Authorized Agent which issued the Ticket will advise you of
applicable fare rules at time of Ticket issuance. You should choose the fare best suited to
your needs.

(b) if a portion of the Ticket has been used, the refund will be the difference between the
fare paid and the applicable fare for travel between the points for which the Ticket has
been used, less applicable service charges and/or cancellation fees. Some Tickets are sold
at discounted fares, which may be completely non-refundable. For the individual terms
please refer to the respective tariff conditions. We or our Authorized Agent which issued
the Ticket will advise you of applicable fare rules at time of Ticket issuance. You should
choose the fare best suited to your needs.
10.4.

Right to Refuse Refund

10.4.1 We may refuse a refund where application is made after the expiry of the validity of the
Ticket.
10.4.2 We may refuse refund on a Ticket which has been presented to us, or to Government
officials, as evidence of your intention to depart from that country, unless you establish to our
satisfaction that you have permission to remain in the country or that you will depart from that
country by another carrier or another means of transport.
10.5.

Manner of refund and currency

We reserve the right to make a refund in the same manner and the same currency used to pay for
the Ticket.
10.6.

By whom ticket refundable

Voluntary refunds will be made only by the carrier which originally issued the Ticket or by its
Authorized Agent, which originally issued the Ticket.
11. Conduct aboard Aircraft
11.1 General
If in our reasonable opinion, you conduct yourself aboard the aircraft so as to endanger the
aircraft or any person or property on board, or obstruct the crew in the performance of their
duties, or fail to comply with any instructions of the crew including but not limited to those with
respect to smoking, alcohol or drug consumption, or behave in a manner which causes
discomfort, inconvenience, damage or injury to other passengers or the crew, we may take such
measures as we deem reasonably necessary to prevent continuation of such conduct, including
restraint. You may be disembarked and refused onward carriage at any point, and may be
prosecuted for offences committed on board the aircraft. In case of emergency landing you will
be responsible to pay all resulting expenses incurred by us. We may further pass such passenger
to law enforcement authorities regardless the landing country. We remind that the laws of the
country where the aircraft is on ground are applied for the aircraft on ground. For the aircraft in
flight, are applied the laws of the registration country.
11.2 Electronic Devices
11.2.1. For safety reasons, we may forbid or limit operation aboard the aircraft of electronic
equipment, including, but not limited to, cellular telephones, laptop computers,
portable recorders, portable radios, CD players, electronic games or transmitting
devices, including radio controlled toys and walkie-talkies. Operation of hearing aids
and heart pacemakers is permitted.

11.2.2. Electronic equipment such as wireless phones, portable CD and DVD record players,
portable radio transmitting equipment, portable TVs and other remote control
equipment may interfere with the air navigation systems of the aircraft, therefore
please avoid their use during the flight.
11.2.3. Usage of electronic equipment during taxiing, takeoff and landing is strictly
forbidden. If arises any suspicion about the negative impact of the above devices for
proper operation of navigation systems and radio communications of aircraft, the
captain has the right to require the cessation of passengers using all electronic devices
on aircraft board. Mobile phones must be turned off regardless of where they are - in
baggage or hand luggage.
11.3 Smoking (including conventional cigarettes, electronic- or other artificial forms of
smoking) is strictly prohibited on board the aircraft .
11.4 The Carrier may limit or prohibit the consumption of alcohol on board the aircraft.
Consumption of any alcoholic beverages carried into the aircraft by Passengers or consumption
of any duty free product bought on board the aircraft is prohibited .
11.5 Recording videos and/or taking photographs other than personal videos and photographs is
prohibited on board the aircraft .
11.6 If a Passenger fails to comply with the provisions of this Article, the Carrier may take all
the necessary appropriate and reasonable measures, pursuant to legislative and regulatory
provisions, in order to prevent such behavior from continuing . To this end, the Carrier may use
restraining measures, disembark the Passenger, refuse onward carriage of the Passenger at any
point and, or report the Passenger to the local authorities.
12. Arrangements for Additional Services
12.1 If we make arrangements for you with any third party to provide any services other than
carriage by air, or if we issue a ticket or a voucher relating to transportation or services (other
than carriage by air) provided by a third party, such as hotel reservations or car rental, in doing so
we act only as your agent. In these cases the terms and conditions of the third party service
provider will apply.
12.2 If we are also providing surface transportation to you, other conditions may apply to such
surface transportation. Such conditions are available from us upon request.
13. Administrative Formalities
13.1 General
13.1.1 You are responsible for obtaining all required travel documents and visas and for
complying with all laws, regulations, orders, demands and travel requirements of countries to be
flown from, into or through which you transit.
13.1.2 We shall not be liable for the consequences to any Passenger resulting from his or her
failure to obtain such documents or visas or to comply with such laws, regulations, orders,
demands, requirements, rules or instructions.
13.2 Travel Documents

13.2.1. Prior to travel, you must present all exit, entry, health and other documents required by
law, regulation, order, demand or other requirement of the countries concerned, and permit us to
make and retain copies thereof.
13.2.2. We reserve the right to refuse carriage if you have not complied with these requirements,
or your travel documents to not appear to be in order.
13.2.3.We are not liable, if in good faith we are of the opinion that in our view decisive
regulations do not allow your carriage, which we therefore refuse. Furthermore, we are not liable
for damages that arise from the non-compliance of formalities if you were nevertheless accepted
for carriage, despite your non-compliance.
13.3 Refusal of Entry
13.3.1 If you are denied entry into any country, you will be responsible to pay any fine or charge
assessed against us by the Government concerned and for the cost of transporting you from that
country. If you do not hold return ticket from the point of refusal or denied entry, you will pay us
the cost of transporting you from that country in amount of 35 Euro for each leg of journey
operated by us plus taxes and charges of all airports involved in journey. The fare collected or
carriage to the point of refusal or denied entry will not be refunded by us.
13.3.2 We may at our discretion ask you to sign a notice stating that you still assume an
obligation to reimburse us in full the expenses for your transportation from the point of refusal or
denied entry.
13.3.3 In case you are denied entry into any country and do not compensate us the cost of
transporting you from that country provided you have signed such a notice as described in
13.3.2, you shall reimburse us on demand, any amount so paid or expenditure so incurred. We
may apply towards such payment or expenditure the value of any unused carriage on your
Ticket, or any of your funds in our possession. We will refund you the difference, if any, between
old and new transportation.
13.3.5 In case you are denied entry into any country and do not compensate us the cost of
transporting you from that country provided you have not signed such a notice as described in
13.3.2. and you purchase a new ticket for our flight, we will accept you for transportation
according new ticket without payment by you of any additional expenses.
13.4. Passenger responsible for Fines, Detention Costs, etc.
13.4.1. If we are required to pay any fine or penalty or to incur any expenditure by reason of
your failure to comply with laws, regulations, orders, demands or other travel requirements of
the countries concerned or to produce the required documents, you shall reimburse us on
demand, any amount so paid or expenditure so incurred. We may apply towards such payment or
expenditure the value of any unused carriage on your Ticket, or any of your funds in our
possession.
13.4.2. Furthermore, we reserve the right to take all such necessary measures in order to enable
us to ensure payment is made.
13.5 Customs Inspection
If required, you shall attend inspection of your Checked and Unchecked Baggage by customs or
other government officials. We are not liable for any loss or damage suffered by you in the
course of such inspection or through your failure to comply with this requirement.

13.6 Security Inspection


You shall submit to all security checks by governments, airport, the Carriers or by us.
14. Successive Carriers
Carriage to be performed by us and other Carriers under one Ticket, or a Conjunction Ticket is
regarded as a single operation for the purposes of the Convention. However, your attention is
drawn to Article 15.3.2.
15. Liability for Damage
15.1 Principles
Our liability and of each Carrier involved in your journey will be determined by its own
Conditions of Carriage. If we issue a Ticket for Carriage on another Carrier, we do so only as an
agent for the other Carrier, and we carry no liability for this Carriage.
15.2 Applicable Law
The related law (e.g.Convention) is the applicable law relating to our damage liability.
15.3 General Regulations
15.3.1 Any liability we have for Damage will be reduced by any negligence on your part, which
causes or contributes to the Damage in accordance with applicable law.
15.3.2 We will be liable only for Damage occurring during Carriage on flights or flight segments
where our Airline Designator Code appears in the carrier box of the Ticket for that flight or flight
segment. If we issue a Ticket or if we check Baggage for Carriage on another carrier, we do so
only as agent for the other Carrier. Nevertheless, with respect to Checked Baggage you may
make a claim against the first or last Carrier.
15.3.3 We are not liable for any Damage arising from our compliance with applicable laws or
Government rules and regulations, or from your failure to comply with the same.
15.3.4 Except where other specific provision is made in these Conditions, we shall be liable to
you only for recoverable compensatory Damages for proven losses and costs in accordance with
the Convention.
15.3.5 We are not responsible for any illness, injury or disability, including death, attributable to
your age, mental or physical condition or for the aggravation of such condition.
15.3.6 The contract of carriage, including these Conditions of Carriage and exclusions or limits
of liability, applies to our Authorized Agents, servants, employees and representatives to the
same extents as they apply to us. The total amount recoverable from us and from such
Authorized Agents, servants, employees and representatives shall not exceed the amount of our
own liability, if any.
15.3.7 Regardless of the conditions of Article 15.4.2, we shall not be liable if we furnish proof
that we, our people and other persons in our service for the completion of our contract of
carriage, undertook all necessary measures to guard against the damage, or that we could not
take such measures.

15.3.8 Nothing in these General Conditions of Carriage shall waive any exclusion or limitation
of our liability under the Convention or applicable laws.
15.4 Liability for Personal Damage
15.4.1 Unlimited Liability
Our liability for damages sustained in case of death or bodily injury of a passenger upon
condition only that the accident which caused the death or bodily injury took place on board the
aircraft or in the course of any of the operations of embarking or disembarking is not limited in
amount.
15.4.2 Renunciation of Liability Exemption
For damages up to a value of SDR 100 000, we renounce liability exemption by virtue of proof
according to Article 20 of the Convention.
15.4.3 Exclusion of Liability
15.4.3.1. If we undertake your transportation despite the fact that this transportation constitutes a
danger to you due to your age, mental or physical condition, or this danger is to be feared, we
will not be held liable for damage to the extent that this has been caused in whole or in part by
this condition.
15.4.3.2.If the transportation could constitute a danger for you for these reasons, you are obliged
to inform us of this in advance in order to enable us to examine the possibilities for risk-free
transportation.
15.5. Liability for Damages to Baggage
15.5.1 Our liability for Baggage is limited to the amount of SDR 1,000 for each passenger.
These limits on liability do not apply if it can be proven to us that the damage has been caused
by an act or failure on our part or that of our employees which has been undertaken either
deliberately or frivolously and in the knowledge that this would probably result in damage; in
case of an act or failure on the part of our employees, it must also be proven that this person was
acting in performance of their duties.
15.5.2 We are not liable for any damage caused by items in your Baggage. If these items cause
damage to the Baggage of another passenger or to our property, you shall be responsible for
repayment of all damages and costs to us as a result.
15.5.3 In the event that any objects as described in 8.3.1 and 8.3.2 are located in your luggage,
however, we are not liable for the loss of or damage to these objects, on the precondition that the
loss or damage have not been caused as a consequence of grossly negligent or willful behaviour
on our part (see Article 8.3.3.).
16. Time Limitations on Claims and Actions
16.1 Notice of Claims
16.1.1. Acceptance of Baggage by the bearer of the Baggage without complaint at the time of

delivery is sufficient evidence that the Baggage has been delivered in good condition and in
accordance with the contract of carriage, unless you prove otherwise.
16.1.2.If you wish to file a claim or an action regarding damage to Checked Baggage, you must
notify us as soon as you discover the damage, and at the latest, within 7 days of receipt of the
Baggage. Similarly, if you wish to file a claim or an action regarding delayed delivery of
Checked Baggage, you must notify us as soon as possible, and at the latest within 21 days from
the date that the Baggage has been placed at your disposal. Every such notification must be made
in writing, and must be sent within the time limits mentioned above.
16.2. Limitation of Actions
Any right to Damages shall be extinguished if an action is not brought within 2 years of the date
of arrival of the aircraft at the destination or the date on which the aircraft was scheduled to
arrive or the date on which the transportation was interrupted. The calculation of the period of
limitation shall be determined by the law of the court where the case is heard.
17. Other Conditions
Carriage of you and your Baggage is also provided in accordance with certain other regulations
and conditions applying to or adopted by us. These regulations and conditions, as varied from
time to time, are important and concern among other things the carriage of unaccompanied
minors, restrictions on the use of electronic devices, the consumption of alcoholic beverages on
board, etc.
18. Interpretation
The title of each Article is for convenience only, and is not to be used for interpretation of the
text.
19. Amendments and Waiver
None of our Authorized Agents, employees or Authorized representatives are entitled to
supplement or amend these General Conditions of Carriage or to waive their application.
20. Court of Jurisdiction
If no court of jurisdiction results from the conditions of the Convention, legal action can only be
brought against us at the applicable court in Chisinau.