Table of Contents

1.0 Executive Summary ............................................................................................................. 2

2.0 Introduction .......................................................................................................................... 2
3.0 IMC Strategy........................................................................................................................ 3
3.1 Overall IMC Strategy And Rationale ............................................................................... 3
3.2 IMC Functions Breakdown .............................................................................................. 3
4.0 Creative Strategy.................................................................................................................. 4
4.1 Message Strategy.............................................................................................................. 5
4.2 Message execution ........................................................................................................... 5
5.0 Media Strategy ................................................................................................................... 12
5.1 Media Selection and Reasons for Selected Media ......................................................... 12
5.2 Media Plan...................................................................................................................... 13
6.0 Budget and Evaluation ....................................................................................................... 15
6.1 Budgeting Approach of Campaign ................................................................................. 15
6.2 Evaluation of IMC Plan and Objectives ......................................................................... 15
7.0 Conclusion ......................................................................................................................... 16
8.0 List of Reference ................................................................................................................ 16

1.0 Executive Summary

This assessment is regarding IMC Plan of Nescafe Instant Coffee Company. It contains the
introduction whereby it describes about the background of Nescafe objectives and how they
could achieve it. The following part of this assessment will be their IMC strategy which
contains the overall IMC strategy and rationale and IMC function breakdown. The main
objective is to increase the sales of Nescafe Instant Coffee. Therefore, the company has
created a slogan for this product which is Brighten Up Your Day to let the target audience
aware of the use of their product. The company did advertising and sales promotion for this
product in order to enhance their brand awareness. The following part will be their creative
strategy which consists of the message strategy and message execution. It is regarding a
cheerful, harmony and warm environment to suit the target market within family members
and working adults. Therefore, the company will be using TV commercial, radio commercial
and media print to increase their brand awareness. On top of that, media strategy will be
discussed in this assessment. Based on the Asteroid profiler, the media selection and reasons
for selected media, it is found that the media consumption of most of the coffee buyer are
heavy magazines reader follow by TV commercial and radio. Therefore, a media plan is done
to count the cost to advertise the instant coffee. A budget and evaluation is set up so that the
company would not exit the cost to advertise their product. The IMC campaign will be
evaluated and measured in terms of the objectives, its advertising tools, and also the overall
IMC program. Last but not least, a conclusion is done for this assessment. The campaign is
conducted 6 months to achieve the overall objective for this campaign.

2.0 Introduction
Due to its potential coffee market in Australia, Nescafe had been planning to further its
product market to reach more potential market in order to increase its revenue by precisely
aiming on the target market. Thus the Integrated Marketing Communication (IMC) plan was
being approached by Nescafe in order to analyse the possibility of a successful campaign that
could be held in order to achieve its objectives.
The target audience for this IMC plan are the residents of Sydney, New South Wales where
the target audience mainly comprises of men and women, particularly women of age fifty and
above. Besides, the target audience have a lifestyle of environment friendly and prefer on
products with higher quality over price. They also have a high tendency and frequency of

visiting the grocery shops and supermarket. Lastly, magazines are the highest media
consumed followed by TV commercial and radio.
Besides that, one of the objectives of this IMC plan is to change the perception customers or
potential customers towards the Nescafe by 50% of coffee consumer in Australia over the life
of the campaign which seeks an affective response by attempting to relate the emotions of a
bright and cheerful day to Nescafe together with the cognitive objectives which advertise
Nescafe Instant Coffee ability to combat tiredness and stress. The second IMC objective is to
persuade and change consumer's brand preference to Nescafe that will increase their share in
the market by 15% over the life of the campaign. This IMC objective provides the conative
response by increasing the perceived value of Nescafe through either improving the quality of
the product or reducing the price, such as giving out discounts or other incentives in hopes
that Nescafe could pry some of the customers away from Moconna, its competitor.

3.0 IMC Strategy

3.1 Overall IMC Strategy And Rationale
The overall IMC objectives of increasing the total sales of Nescafe Instant Coffee and
changing customers preference towards Nescafe through both the cognitive and conative
message strategy by influencing the customers thinking and doing is set to be achieve by
adopting the advertising and promotional tools strategy. By using the cognitive message
objective, Nescafe Instant Coffee product attributes could be appropriately being advertise
through advertising tools by influencing customers knowledge and selection by stressing on
the product benefits, in this case, using the introduced slogan, Brighten Up Your Day
which give the hidden meaning of finding inspiration and keeping ones alert and afresh by
drinking the coffee. The advertising means such as TV, radio, magazines and outdoor
facilities could efficiently reach the target market through the continuous broadcasting of
Nescafe commercial and also print magazines and outdoor advertising which may finally
achieve the conative objective of purchasing behaviour of the product. Besides, launching
sales promotion by giving out samples and discounts could attract the attention and interest of
customer which may result in the conative objective strategy which induces the response of
customer and lastly leads to purchase of product. Both of the strategies are interrelated where
it added value to one and another which could grab the attention of the targeted audience
from several channels either it from visuals, audios, verbal or tasting.

3.2 IMC Functions Breakdown

In order to make Nescafe Instant Coffee meets its objective of creating awareness about its
product, the Integrated Marketing Communication (IMC) is useful. In simpler terms, the IMC
process is a combination of various promotional tools used to communicate and build
awareness among the targeted consumers (Duncan 2005). The IMC process consists of
promotional tools which are advertising, sales promotion, direct marketing, personal selling,
interactive marketing, public relations, events and sponsorship (Tuckwell 2011). However,
only advertising of traditional media channels and sales promotion functions are being
practice throughout the campaign. In order to reach out to a large number of audiences in the
shortest span of time, advertising seen to be the most effective and cost efficient promotional
where it consist of many different tools for communications such as the television, radio,
magazine and newspaper. Through the television, the advertisement would have a mixture of
emphasis based on how Nescafe Instant Coffee product will help them achieve a lifestyle to
keep their mind awake for the day. On the radio, the idea is to announce to the public that
Nescafe Instant Coffee helps consumer meet their needs of maintaining a cheerful and
harmony lifestyle on various radio stations in Australia. For the print media, such as
magazine and newspaper, it would not be just like the normal form of advertisement about a
product; the company plans to include a colourful print with slogan. The main emphasis will
be on the slogan which is Brighten Up Your Day in order to make the target audience
aware of the use of their instant coffee. The second promotional of sales promotion is being
chosen as it enables Nescafe itself to provide an extra or added value or incentives to the
consumers; the consumer orientated sales promotion to be specific. Even if Nestle holds a
strong brand equity overall, the distinctive coffee market which covers a distinctive layer of
coffee users causes Nescafe Instant Coffee has the need to organise a promotion in order to
increase their sales and also their brand equity in the instant coffee market. Furthermore, it is
important for Nescafe Instant Coffee Company to increase the demand of consumers by
giving out sampling and selling the actual product at a lower price compared to the other
instant coffee products in the market. The sampling techniques is basically providing an
opportunity for the consumer to test out the new product, most likely located in where the
product is sold whether is it at the grocery stores & supermarkets. Besides that, Nescafe
Instant Coffee can also increase awareness about its product by setting up a booth in
supermarkets and giving out sample testing to the target audience. It gives an opportunity for
consumers to actually try the product and determine if they actually would buy it without
incurring any risk of actually not liking the product. This also applies with the sales of the
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product at a cheaper rate as it reduces the level of risk felt by the consumers when purchasing
the product and stimulates more consumers to buy the product as it is cheaper. This sales
promotion can also lead to a good word of mouth which indirectly increases the awareness
for Nescafe Instant Coffee product.

4.0 Creative Strategy

4.1 Message Strategy
A message strategy is an idea about how to creatively and persuasively communicate a brand
message to a target audience (Duncan 2005). Nescafe Instant Coffee employs a Brighten Up
Your Day message strategy. Nescafe Instant Coffee is a well- known global local brand.
Even though it advertises messages and product formulation, it is vary to suit cultural
differences. Nescafe Instant Coffee set a global marketing campaign by using similar
symbols worldwide such as their renowned coffee mug and the Nescafe logo. Nescafe main
strategy for the campaign is to suit consumer preferences and attitudes globally. For instance,
Nescafe focus their target market to different locations and regions in terms of copy (message
and language) and advertising appeal (rational vs. emotional).
Nescafe Instant Coffee is targeting the family and working adults. Most of the studies suggest
that coffee drinking helps to improve overall cognitive performance (Nescafe 2011). It
includes important mental skills like attention, memory, perception, problem solving or other
response abilities. Therefore, a quick coffee break helps to improve brain activity. Whenever
a person is at the office, working night shifts or driving, Nescafe Instant Coffee will make the
person more alert almost immediately.
4.2 Message execution
The main message of all advertisements will be delivering harmony, cheerful and warm
feeling that informing the target audience to know even the time is passing that they have to
rush for daily errand Nescafe Instant Coffee is there to keep them awake and brighten up their
day in order to help them be alert for the whole day. The tone for the TV commercial and
radio commercial will be harmony and cheerful. The style of the commercial will be always
start off their day with a sunlight to brighten up their day and ends with the product of the
coffee together with the slogan. Hence, imagery execution is the best technique for Nescafe
Instant Coffee to encourage consumers to associate the brand and their experience in

consuming Nescafes products. To emphasize the message strategy, Nescafe Instant Coffee
comes out with a series of IMC plan with the slogan Brighten Up Your Day.
The Indicative Examples of Media Used:
A.Print Media -Magazines
In the print media, Nescafe Instant Coffee is using the relationship between a happy family,
who both working adults drink the products and sharing their joy together. This shows that
even they have to wake up for work early in the morning a quick coffee will help them start
off their day well. The slogan is placed at the upper right of the picture and brand logo is
located at bottom right side. This could let the audience to focus more on the slogan first and
have the deepest impression when focusing the brand as the last sight. Besides that, the print
will be colourful so that it can capture their memory. The print media will use the picture
shown as below:

B.Outdoors
Outdoor trams and buses and 24 sheets poster will be using the same print media so that the
target audience will recognize the print easily whenever they go. Since our main target

market is family. Therefore, 24 sheets poster should be place around the supermarkets so that
target audience will be aware of the Nescafe Instant Coffee advertising.
C.Television Commercials
As for TV commercial, Nescafe Instant Coffee will portray a lifestyle between a happy
family who start off their day with a cheerful and harmony atmosphere at home. Once theyre
at work place, they continue to feel awake after drink the instant coffee to deliver the main
message. The TV commercial will be shown as below:

The TV commercial will start off with a bright sunny day to brighten up the day.

When the both children are asleep, their mother will wake them up for school when its
7.00am.

The mother will then prepare breakfast for the family to show a cheerful and harmony
atmosphere.

Not forgetting the most important thing to start off their day is with a cup of Nescafe Instant
Coffee with strong aromatic smell. Their Nescafe coffee mug is the main attention for this
advertisement.

A cheerful face while holding a cup of Nescafe

The husband and wife show each other drink coffee together happily with a joy.

Even during work, the atmosphere shows that surrounding is alive and cheerful because the
coffee keeps them awake.

It will then continue that Nescafe Instant Coffee brightens up their family day even after a
long day of work.

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At the end of the commercial, the products and slogan will be shown in order to capture the
market.
D.Radio
For radio commercial, the following script will be used:
(Sound of Husband ready for breakfast, children sound and noises)
Wife: When is the last time you enjoyed a really good coffee?
Husband: Im not sure. I would love to try the Nescafe Instant Coffee.
Wife: Sure, I will make a glass for you before you start off your day.
(Sound of boiling the instant coffee and coffee has been served)
Husband: The smell of the coffee smells good.
(Drinking sound)
Husband: Wow! This Nescafe Instant Coffee makes me feel energetic. Just a simple quick
coffee I feel awake for the day.
With Nescafe Instant Coffee, It will brighten up your day!

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5.0 Media Strategy

Media strategy is next developed to identify the ideal media channels to be used in a
campaign in order to achieve the objectives of the whole campaign. A media strategy
analyses the most suitable media to be used, the duration of advertisement, location and
frequency of the media to be use (Tuckwell 2011).
5.1 Media Selection and Reasons for Selected Media
Based on the researched target market done previously via the Asteroid profiler, it is found
that the media consumption of most of the coffee buyer are heavy magazines reader follow
by TV commercial and radio. Therefore, magazines, television, radio and outdoors are being
selected as the media to be used throughout the whole 6 months Nescafe Instant Coffee
campaign period. Magazines are being selected because of the high quality reproduction off
the magazines which allows a higher impact to the reader through the quality of the paper of
the magazine and the strong colourful base in the magazines besides of its high readership
(Dahlen, Lange & Smith 2010). TV is chosen as this is the only media that could provide
most of the sensor that an individual could taste of from its flexible format which uses sight,
movement and sound media together. The TV commercial will be slotted during the peak
hours which enable the product to reach the target audience effectively. Radio commercial is
also being select as one of the media which it only cover a relative small cost and its selective
distinctive audience available (Pickton & Broderick). The radio commercial will be aired
during the morning breakfast period which is the peak hour one will consume coffee which
indirectly may influence the selection of coffee product of the listener. Afternoon off-peak
hours are also being selected to reach the audience which are working who may think of
coffee to keep them awake. Besides that, it is also found that the target market visits the
supermarket and travels often. Therefore, the outdoor advertising media is chosen to fit the
target market where we had prepared the 24 sheets poster to be advertised over 60 sites which
include the supermarkets, convenience store, train stations, bus stops and also big
advertisement to be advertised on bus and the light rail in Sydney. It is very useful as our
campaign is only in one location which in fact increases the frequency the product being
exposed to the target market too.
Among the print media for magazines, Womens Weekly, Delicious, TV Week and Cleo is
being chosen which consist of lifestyle magazine, women mass magazine, entertainment and
also food magazine. This media will be concentrated at the beginning of the campaign from
October to December to raise the awareness of the target media to Nescafe. Whereas, we had
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selected 3 types of different slot for the TV commercial which consists of off peak daily news
section, peak hours dramas and entertainment slot which are the Ten Late News from
Monday to Friday, Desperate Housewives and Australian Idol. The TV commercial will also
be concentrate on the beginning of the campaign from September to December with more
than 1 slot per program that is being chosen. Radio will be airing from Monday to Friday for
the peak hour morning breakfast section and also in the afternoon throughout the whole six
month campaign continuously from July to December with 2 slots per session per day for
peak hour and once slot per session per day for off peak hours. 2 busses and 2 Metro Light
Rail are being hired for the campaign for 3 months during the early-middle campaign period
from August to October and 6 months of continuous 24 sheet poster will be pasted on 60
available sites in Sydney as the outdoor media channel.
5.2 Media Plan
Next, the media plan will be focusing on the media spread and exposure pattern of the
selected media employed by Nescafe. There are three types of schedule pattern which are
continuous, pulsating and fighting (discontinuous) that may exist in a media plan (Dahlen,
Lange & Smith 2010). Based on the excel spreadsheet below, the type of schedule patterns
that are practice by this Nescafe campaign are of continuous and pulsating schedules.
Continuous schedules are referred to as a constant exposure in regular slots throughout a
campaign period while pulsating schedule is the schedule where advertisement consistently
being spread but is being increase in burst around special events or holidays (Pickton &
Broderick). Continuous schedule is being use for radio and outdoor poster in a steady stream
from June to November which provides a higher frequency with constant exposure of the
same regular media slot to create awareness of the target market and the whole market about
the product. However, this type of schedule is accompanied by heavier media expenditures
because of its continuous long term advertisement period (Pickton & Broderick). In contrast,
pulsating schedule is being used where advertisements are placed in several media and is
specifically more in the corner of holidays, in this case, the Christmas in December. The
frequency of the printed magazine is more compare to the previous month and the number of
TV commercial are also higher in each TV program slots to take the advantage of the event
atmosphere and crowd during the season (Clow & Baack 2012).

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THIS IS EXCEL SPREADSHEET

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6.0 Budget and Evaluation

6.1 Budgeting Approach of Campaign
The approach for budgeting in this IMC plan is using an objective and task budget. Objective
and task budget considers all communications cost in accomplishing each of the IMC
objectives (Clow & Baack 2012). It is also the ideal method because the objective of the IMC
plan is not as simple as just increasing sales or competing with the competitors. The IMC
objective aims to change the perception of consumers towards Nescafe, which is difficult to
measure in terms of sales. Hence, budgeting methods that involves sales goals are not
optimal.
The total communication cost for this IMC plan is approximately $2.4 million. A total budget
of $2.5 million will be allocated for this IMC campaign for its communications cost. Within
the total budget, $1.1 million will be allocated for television advertisings. Radio
advertisements will be allocated a total of $200,000 while outdoor advertising will receive
$210,000. There will be a total of $650,000 budgeted for the creative production for all of the
media advertisements.
A further sum of $500,000 will be budgeted for any contingencies throughout the IMC
campaign. This $500,000 will be used to deal with unforeseen circumstances such as the
introduction of a new product line for Nescafe and unexpected competitive situations (Berger
& Bechwati 2001).
6.2 Evaluation of IMC Plan and Objectives
The IMC campaign will be evaluated and measured in terms of the objectives, its advertising
tools, and also the overall IMC program. The first IMC objective, which is to change the
perception customers or potential customers towards the Nescafe by 50% of coffee consumer
in Australia over the life of the campaign, seeks an affective customer response, that is to
increase the amount of positive feeling towards Nescafe. This can be measured and evaluated
using emotional reaction tests on the television and radio advertisements. Emotional reaction
tests are tests designed to measure the emotional impact of an advertisement through using a
warmth meter (Clow & Baack 2012). Subjects are asked to rate how they feel after
watching the advertisement on the warmth meter. The IMC campaign seeks to conjure a
feeling of cheerful and happy on the target audience, hence the results on the emotional
response test should score quite highly on the test.

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The second IMC objective is to persuade and change consumer's brand preference to Nescafe
that will increase their share in the market by 15% over the life of the campaign. To measure
the effectiveness of the IMC program in achieving this objective, cognitive neuroscience can
be used to evaluate it. Cognitive neuroscience is a brain image measuring test that tracks
brain activity used to indicate preference (Clow & Baack 2012). The aim of this IMC
objective is to try and persuade consumers to switch to Nescafe, and cognitive neuroscience
tests can help to measure the effectiveness of the IMC plan by determining consumers of
different brand preference after the campaign.
Advertising tracking research is used to measure the effectiveness of the advertisements used
in the IMC plan (Mehra 2009). It can to measure the recall rate of the IMC campaigns main
creative message which is Brighten Up Your Day. Other than that, sales and response rate
of the Nescafe products will determine whether the IMC campaign has help to increase any
sales, response rate, or redemption rate. In terms of overall IMC program, the best method to
evaluate it is to determine the return on investment of the IMC campaign. The return of
investments can be defined as the incremental of sales from marketing such as the increase of
market share and profitability (Balaghar, Majidazar & Niromand 2012).

7.0 Conclusion
In conclusion, this Nescafe Instant Coffee campaign IMC plan introduces the overall IMC
strategy to be adopted for this 6 months campaign to achieve the overall IMC objectives of
this campaign. Traditional advertising tools which include the printed magazines, television,
radio and outdoor advertising are decided to be adopts as the advertising channels of Nescafe
Instant Coffee to reach its target market in the area of Sydney. Promotional tools will also be
use such as the giving out of samples and value packs will be used to advertise the product to
the market as well. Lastly, the overall estimated media plan will be compromising a total
budget of approximate $ 2.5million which covers all the selected traditional media channels
over a duration of 6 months, starting from July to December 2012.

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8.0 List of Reference

Balaghar, AA, Majidazar, M & Niromand, M 2012, Evaluation of Effectiveness of Sales
Promotional Tools on Sales Volume(Case Study: Iran Tractor Manufacturing Complex
(ITMC)), Middle-East Journal of Scientific Research, vol. 11, no. 4, pp. 470-480.
Berger, PD & Bechwati, NN 2001, The Allocation of Promotion Budget to Maximise
Customer Equity, Omega, vol. 29, no. 11, pp. 49-61.
Clow, KE & Baack, D 2012, Integrated Advertising, Promotion and Marketing
Communications, 5thedn, Pearson Education Limited, England.
Dahlen, M, Lange, M & Smith, T 2010, Marketing Communications A Brand Narrative
Approach, 1st edn, John Wiley & Sons Ltd, United Kingdom.
Duncan, T 2005, Principles of Advertising and IMC, 2nd edn, McGraw Hill, New York.
Mehra, A 2009, Advertising Management: Media Approach for Market Research, Global
India Publications Pvt Ltd, New Delhi.
Nescafe 2011, <http://www.nescafe.com.my/coffeetalk/benefits_of_coffee.htm>.
Pickton, D & Broderick, A 2004, Integrated Marketing Communications, 2nd edn, Pearson
Education Limited, London.
Tuckwell, KJ 2011, Integrated Marketing Communications Strategic Planning Perspectives,
3rd edn, Pearson, Canada.

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